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Wholesale Travel Center, Inc

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Wholesale Travel Center, Inc Reviews (198)

I booked a flight for $485. Got booking confirmation. Day before flight I still did not get any ticket. I called to the phone provided, no answer. I checked website with my my confirmation number and found booking was canceled. I had to get another booking at another travel agency for the same flight. Later AIRFARE.COM did not refund me, no apologies and pretended they sent me eticket. I tried to contact, presented them screenshots and screen print outs of my canceled booking. No reaction. I tried to find their legal address and service agent, they refused to provide it. The address they are using in Washington DC is not legal address for serving and name AIRFARE.COM is not a name of any legal entity. So they are trying to hide in order they cannot be sued. If anyone may help me to find how to sue - name and address of agent for service please email at [email protected] Thank you

Dear Revdex.com,
Please forward the below response to our customer:
Dear ***,
As per our record you can use the value of your tickets before October The trip must be completed by going and coming back before Oct This is as per the fare rules on your tickets from ** Airlines
If you have any other concern, please contact us by sending us an email at ***
Thank you,
** ***/Customer Care Supervisor

Dear Revdex.com,
Please reply to our customer the below details:
Dear Customer,
Thank you for informing us of your complaint. We’re sorry that you received service that prompted you to
contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused youPlease be advise that you did not booked the ticket directly with Airline so we have to follow the rules we have and you have already agreed to our terms and conditionsPlease click this link to see the full terms and conditions *** and also see below the name change policy:
Reservations Names and Ticket Request:
Once the ticket has been issued the name on the ticket cannot be changed
All reservations must be made in the EXACT name of the person(s) traveling - no nicknamesFor international travel the name on the reservation must be EXACTLY as it appears on the traveler's passportOnce reservations have been made and you have provided payment information, your reservation CANNOT be changed
However, Airfare.com does recognize that mistakes can be madeWe will do what we can to see if we can correct such mistakes if and when they occurThese changes must be minor changes such as; miss-spellings, maiden name and married name for passports, etcNot complete traveler changesWe will get in contact with the airlines to see if they will allow such changes under the circumstance, but it is up to the airline to allow a name changePlease keep in mind that changing the name on a reservation is considered and treated as a regular change and change fees will apply
Thank you,
AJ K***
Customer Care Supervisor

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Bulk tickets don't cost more than retail onesI demonstrated I could have bought the same ticket for less without your services once I changed my itineraryYour company has a putative business model, and I see it as my responsibility to let other consumers knowDeception isn't going to expedite the resolution of this complaintSuggest you take a different tackRegards,
*** ***

Dear Revdex.com,
15px; padding: 0px; border: 0px none; outline: 0px none vertical-align: baseline; background- line-height: 23px;">Please forward the below info to our customer.
Dear ***,
We’re regretful that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused youAs per our record when you called us to make the changes on March we have provided the fare and tax difference but you refused to pay itAfter that you send us another request and again we give you the fare and tax difference but again refused to payMore than two times we have worked on your booking, but you were keep refusing to payAfter that we did not receive any request and the ticket was expiredOn Feb 2014, when we received a complaint from you we again contacted the Airline to see what can be done and they replied: Please see the below response from Airline:
As per the fare rule
14.TRAVEL RESTRICTIONS
VALID FOR TRAVEL COMMENCING ON/AFTER 22JANAND ON/
BEFORE 27SEPALL TRAVEL MUST BE COMPLETED BY
MIDNIGHT ON 30SEP
Please advice your client accordingly
Again we do apologize for any inconveniences.
Thank you,
** ***/Customer Care Supervisor
Airfare.com Team Member

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***Dear Revdex.com official,
I am rejecting this response because Airfair.com overcharge me and are not willing to refund the overcharged amountThe dollar number they charged did not match what the real cost I have shown the receipts of each ticket in this complaint.
They kept avoiding answer why the NUMBERS DID NOT MATCHI repeatedly asked them DO THE MATH! They need to CORRECT THEIR MISTAKE and refund me the overcharged amount
Regards,
*** ***

Dear Revdex.com, Please see the below response and forward to our client Thank you,
0.0001pt;">Dear Customer, We’re regretful that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you However, as per the fare rules on all the tickets are non-refundablePlease be advise that when you went to our website, you have purchased an airline ticket that is completely non-refundable per the fare rules you agreed on our websiteDuring the process of that purchase and after you selected the date and the price you liked, you were given several chance to go back out of this purchaseYou were presented with the terms and conditions of the ticket times in bold, large letters We already send you the offer of $cancellation and no reply received as of yetPlease reply to our proposal as soon as possible, otherwise you will lose the entire amount.Please see the attached file as we have attached the page that shows you were aware of the terms and conditions and you agreed. Below is your online agreement we have received when you booked the airline ticket I acknowledge that this document will serve as my electronic signature for legal purposes and understand that:
The credit card holder will be debited for the ticket(s) amount listed in the bookingFares are not guaranteed until ticketedALL TICKETS SOLD ARE NON-REFUNDABLE AND NON TRANSFERABLE
I have accepted the terms and conditions which I ticked to confirm during the booking process Thank you, AJ k*** Customer Care Supervisor Airfare.com Team Member

AJ Knight, You stated "The
reason we were not able to accept your offer of $was because
your ticket is Non-refundable and if its non-refundable we cannot get a
waiver to refund it." This was NOT my offer. This was a price given to me by a member of your staff the first time I contacted you by phone. I didn't make the offer. I was quoted this price. I'm asking that your company honor the price that you gave me initially. That is the mistake of your company Why should I be penalized for your company giving me information. All of my following actions were based on the fact that someone on your staff told me over the phone that for $450+ dollars, I could cancel the ticket Also, if my form was blank, then why did the response reference my request to cancel? On Wednesday March 5th at 1:32PM I received the confirmation that I had submitted a request for a quote. "Dear Customer,Thank you for submitting your online change request! We have received your change request email, please allow us 24-for one of our change specialist to begin working on thisOnce we have gathered all the needed information we will be in contact with you in regards to all detailsabout your request.Thank you for booking with WWW.airfare.com"And then again on March 9th at 4:05PM I received this reply which references that I did inquire about cancelling the ticket. The new departure/return date fields were blank because the were not applicable to my cancellation request "Dear customer, Kindly be informed that we have checked with the airline, but unfortunately this TICKET IS NON-REFUNDABL at allThe only option is to change with same airline and same destination with the total change fee of USDplus the difference in fare." After getting that reply, I continued to contact your staff in an effort to get some answers on the discrepancy between being told I could cancel the ticket and then being told that I could not. Again, all of my follow up actions were based on apparent information given to me by your staff. In that, I am asking that you honor what your staff told me and give me some sort of compensation for my loss of $ *** ***
Complaint: ***

Dear Revdex.com,
face="Calibri">Please forward the below response to our customer
Thank you,
AJ K***
Customer Care Supervisor
Dear Customer,
Thank you for notifying me of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know
We’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused youI have received your complaint and I can totally understand your frustration with a few of our policies
“First and foremost please allow me to thank you for giving us an opportunity to respond to those negative reviews. We are fully aware of those negative reviews and I assure you those comments do not reflect the actual behavior of our company. Those reviews are a bad representation of our company. Airfare.com has been in business for over years and we are one of the first consolidator booking engines to go online in 1995. Please know that all travel sites have their share of complaints, but if you give us the chance we will show you that your experience with us will be very pleasant.”
As per our record you contacted us after the free cancellation window was closedIf you did email us or called us before 11:30pm on the same day you have booked, we would have cancelled the booking and you would get full refundPlease be advise that we do not have hours cancellation policy as we already stated in our terms and conditionsPlease read it below
24-Hour Cancellations
Airfare.com does not have a 24-hour cancellation policyIn other words, if you need to cancel your reservation within 24-hours after you have booked your reservation, IT WILL NOT BE FREEOur tickets are highly discounted and highly restrictive and you will have to abide by our cancellation policy which is stated aboveAirfare.com understands that mistakes are made and we will help you in regards to corrections if possible, however we will not cancel a reservation that was booked in 24- hours for free due to the higher than restrictions on these highly discounted tickets
If you have any other concern, please let me know
Thank you,
AJ K***
Customer Care Supervisor

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:They state that they are open hours a day days a week, and yet myself and my family members were unable to reach anyone at their officeThey also state that the only way to change a flight reservation is the submit a form through their online website hours in advanceI tried calling in advance and was unable to reach anyoneAs I was in another country with no data service I was unable to send a form via their website; and would have known this had anyone in their office answered the phoneThey have asked that I submit a copy of the additional ticket that I was forced to purchase through the Airline directly(please see attached)I feel that they should reimburse most if not all of the additional price of the ticket as I tried rescheduling the flight and was unable to do so
Regards,
*** ***

>Dear Revdex.com,
Please forward the below response to our customer
Thank you,
AJ K***/Customer Care Supervisor
Dear Customer,
Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know
We’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused youI have received your complaint and Airfare.com understands that unexpected situations may come up to where your travel plans must be changed. We have forward your request to our Change Dept., and once we receive the reply from Airline to see what can be done and we will notify you
We very much appreciate your understanding
Thank you again for bringing this matter to our attention
Thank you,AJ K***Customer Care Supervisor
Airfare.com Team

Dear Revdex.com Please forward the below response to our customer
Dear Customer,
Once again, there is no any changes to your booking as per AirlineYou may contact the Airline if they informed you that there is a changes on your booking then advise the Airline to document the record
Please ignore the email you received from Airfare.com regarding the changes as we have confirmed with Airline that there is no changes at allIf you need refund you must send us a request to our change Dept and they will follow the rules on your ticket to see if your ticket is refundable or notThis is to confirm that your booking is confirmed with same flight time and datesThank you,
** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
To Airfare:
I paid to YOU USD for my air-ticket and I found out in the airport, that I can not fly with this air-ticketThe manager from *** Airlines in the airport O'Hare told me, that Airfare cancelled the ticketSo you had to do some mistake during orderingIf you are still writing me that you didn't canceled my air-ticket, I think YOU should contact with *** Airlines and talk to them about this complain I PAID TO YOU, I SHOULD GET MY MONEY BACK FROM YOU
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I was not going to lose more than half of what I payed forI honestly would have lost over $ So why would I want to do that agreement As for the death certificate I told the company I would not be able to get it because it was a difficult time for me and I could bearly get my mind around my lossIt's been months now and I'm exhausted arguing back and forth with this company I will never use their website not their service againI will definitely pass that on to all my family and friends. Regards,
*** ***

Dear Revdex.com,
Please forward the below response to our customer.
Thank you,
AJ K***
Dear Customer,
First of all, our verification dept., called you on July 22,
at 1:pm and left a message so you can call back to complete the
verification as the bank refused to verify your name and addressWhen you
called back, you spoke with MrU*** and he completed the verificationKeep
in mind that you made the booking online on July 21, at 12:pm
Please be advise that couple minutes later you called and
said that there is something wrong with your name as your correct name should
be (***/*** ***)Please note this; we do not know what your name
on your passport isYou know your name very wellThe name correction fee is
usually same as change fee of $350.00, but since we were able to reduce
it for you and we only asked for $You can check this on our rules and
regulations by going to www.Airfare.com
and click on the Regulations link on the top right corner
We did not notice, you have noticed that you entered a wrong
name on the bookingOnce again, we do not know your full nameYou should have
checked your reservation to make sure you entered all the information correctly
Why we should check it? It’s not our responsibility to check everyone’s name in
the systemYou should be happy that we were able to fix the name; otherwise
you could lose the entire value on the ticket.
Thank you,
AJ K***
Customer Care Supervisor

Dear Revdex.com,
'Arial','sans-serif'; BACKGROUND: white LINE-HEIGHT: 115%">Please forward the below response to our customer
Dear Customer,
We’re regretful that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused youWe have received your complaint in reference to booking ***As per our record we have completed the change and you agreed by sending us the confirmation emailWe did process the change as quickly as possible You have send us the agreement on April and we have completed on the same dateThe new ticket was issued and it was emailed to you on April We do apologize for any delay as there are more than 1000+ changes are in queue to be completed
Thank you,
** ***
Customer Care Supervisor

Dear Revdex.com,
10pt">Please forward the below response to our customer
Thank you,
AJ K***
Customer Care Supervisor
Dear Customer,
Thank you for notifying me of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know
We’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused youI have received your complaint and I can totally understand your frustration with a few of our policies
However, Airfare.com does recognize that mistakes can be madeWe will do what we can to see if we can correct such mistakes if and when they occurThese changes must be minor changes such as; miss-spellings, maiden name and married name for passports, etcNot complete traveler changesWe will get in contact with the airlines to see if they will allow such changes under the circumstance, but it is up to the airline to allow a name changePlease keep in mind that changing the name on a reservation is considered and treated as a regular change and change fees will apply
In your case we have offered you the current fare applicable and as per Airline the old ticket must be refunded with a fee per ticketYou have decided to KEEP it as is and no change is requiredWe have an email from you confirming that you will take a chance to travel with the name you have on the ticket
Reservations Names and Ticket Request:
Once the ticket has been issued the name on the ticket cannot be changed
All reservations must be made in the EXACT name of the person(s) traveling - no nicknamesFor international travel the name on the reservation must be EXACTLY as it appears on the traveler's passportOnce reservations have been made and you have provided payment information, your reservation CANNOT be changed
If you have any other concern, please let me know
Thank you,
AJ K***
Customer Care Supervisor

Dear Revdex.com,
Please forward my below response to our customer
Dear Customer,
I have received
your complaint and Airfare.com understands that unexpected situations may come
up to where your travel plans must be changedThe change process is totally different
as we cannot compare the website fares as those fares are for new customers and
those class of services are not available to do the change as we must find the
same exact class of services or the next class of services
Example: If you
booked your ticket on X class and we must find the same or next cheap class of
servicesIn your case the same class of services was not available so we found
the next level of class of services and the fare difference was higher
Thank you,
** *** Customer Care Supervisor

Dear Revdex.com,
bold">Please forward the below response as we already replied to her via email and via regular mail
Thank you,
AJ K***
Customer Care Supervisor
Date: September 11,
Re: Complaint for booking number ***
Dear Customer,
Thank you for contacting Airfare.com. Please accept my sincere apology for any inconvenience you experienced during your recent travel
I have reviewed your reservation ***. Our records indicate that you have already flown and the last flights were refunded by Airline for both of you. This was not an Airfare.com error if both of you were refused to return homeIf there was any issue on the tickets, you would not be able to travel at the first placePlease be advise that once the tickets are flown/used, we as Travel Agency cannot touch the booking
Please send all your documents to *** Airlines for any complaint or reimbursementWe do not have any control over this issue at allYesterday we have contacted the *** Airlines and they said that a partial refund was processed on both ticketsPlease contact *** Airlines at ###-###-#### with the confirmation number of (***)
Again, I am very sorry for all of your inconvenienceThere is no compensation due from Airfare.comI am sorry for any disappointment my response may cause you
Please let us know if we can be of further assistanceIf I have failed to address all of your concerns, please contact me directly in a reply to this message.
We thank you for including Airfare.com in your travels and we hope to have the opportunity to serve you on a future Airfare.com booking
AJ K***
Customer Care Supervisor

Dear Revdex.com,
Please forward the below response to our customer.
Thank you,
size="2">AJ K***
Dear Customer,
First of all, we are sorry for your
lossThank you for notifying us of your complaintWe strive to provide you
with the best possible service, and when you feel that it fails to meet your
expectations, it’s important for us to knowWe’re sorry that you received
service that prompted you to contact us with a complaint, and we regret any
inconvenience or frustration that your experience has caused youI have
received your complaint and I can totally understand your frustration
Please be advise that when you went
to our website, you have purchased an airline ticket that is completely
non-refundable per the fare rules you agreed on our websiteDuring the process
of that purchase and after you selected the date and the price you liked, you
were given several chance to go back out of this purchaseYou were presented
with the terms and conditions of the ticket times in bold, large lettersOur
goal was to make sure absolutely sure that you understood the fare rules
We went extra miles and obtained approval from
Airline to allow refunding your ticket with penaltyIf you wish to obtain a
refund, you must pay the cancellation fee upfront
We went extra miles and obtained approval from
Airline to allow refunding your tickets with penaltyWe are willing to reduce
the cancellation fee to $per ticketIf you wish to cancel your booking and
receive full refund, you must pay the cancellation fee upfrontPlease be
advise that when you booked these tickets you agreed to the below details:
I acknowledge that this document will serve as my electronic
signature for legal purposes and understand that:
The credit card holder will be debited for the ticket amount listed in the
booking
Fares are not guaranteed until ticketed
ALL TICKETS SOLD ARE NON-REFUNDABLE AND NON TRANSFERABLE
I have accepted the terms and conditions which I ticked to confirm during the
booking process
Cancellation Policy:
You can cancel your reservation up
until 11:pm Eastern Time (North America) on the same day you booked without
penaltyAfter that the ticket is non-refundable, if ***.com is able to
obtain a waiver from the Airline to allow a refund, there will be a minimum of $450.00 fee per ticket
and will apply upfront. As per our record, we have done
nothing wrongYou went to ***.com and searched for flight and it was
transferred to our page
If we do not receive the refund
form, then the value of your ticket will be on hold for future
use by paying the change fee plus any fare difference at the time of
re-issuing the new ticketUsually the ticket has year from the date of issue
and the trip must be completed at least days prior the expiration date
If you have any other concern,
please let us know by contacting***.comat
CS@***.com
Thank you,
AJ K***
Customer Care Supervisor

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Description: Travel Agencies & Bureaus, Airlines - Ticket Agencies

Address: 4619 - 41st Street NW, Suite 300, Washington, District of Columbia, United States, 20016

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