Wholesale Travel Center, Inc

Dear Revdex.com,
"BACKGROUND: white; MARGIN: 0in 0in 11.25pt; LINE-HEIGHT: 17.25pt">Please forward the below response to our customer
Thank you,
** ***/Customer Care Supervisor
Dear Customer,
Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know
We’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused youI have received your complaint and Airfare.com understands that unexpected situations may come up to where your travel plans must be changedIf you need to make a change request please do so by sending us the change request in writing TODAY as the fare rules does not allow any changes to your reservation after departure date.
Please see the change policy below:
These highly discounted tickets are subject to the airlines bulk penalty fee which will be $domestic tickets and $for international ticketsAdditionally, if the new tickets cost more than the original tickets you must pay the differenceIf the new tickets are less than the original, the airline will not credit the difference
Please understand when making changes to your reservation you must travel on the same airline
Domestic:
Change must be done before first date of travel, after that change is not possibleChange fee is $+ any difference in fare***Reservation is non-re-rout able and non-changeable***
International:
Change must be done before the first date of travel, after that change is not possibleChange fee is $+ any difference in fare***Reservation is non-re-rout able and non-transferable*** (It means that a travel credit can only be used to the SAME DESTINATION) Airfare.com makes it a point to follow all rules and restrictions from all associated travel agencies, airlines and governing bodiesWith that being said there are different rules that are associated with every ticketIn order to do the change on your Airline ticket, you must contact our officeNote: As per the Fare Rules on your tickets, the Change MUST be done before Departure Date only by paying the change fees and plus difference in fare per ticket, After that ticket(s) has no value
I do apologize about this situation and hope this sheds some light on the matter because we are not trying to cheat, and/or mistreat anyoneWe are simply providing a service and as everyone knows rules and restrictions do applyThey are on our website for everyone to seeAgain I hope this clears things up
As part of Our Customer Commitment, our goal is to create the highest level of customer satisfaction within the Travel Agency industryWe very much appreciate your understanding
Thank you again for bringing this matter to our attention
Thank you,** ***Customer Care Supervisor
Airfare.com Team

Dear Revdex.com,
">Please forward the below response to our customer
Thank you,
Dear Customer,
Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know
We’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused youI have received your complaint and I can totally understand your frustrationUnder the change policy we stated that if you need to change the date on your existing booking you must send us an online change form by going to our website at www.***.com Any changes to your booking must be requested hours prior departureSame day changes are not possible as our changes Depthours are from Mon-Fri from 9A to 6pm Eastern Time Zone in United StatesIf you called after hours, you should have proceed with Airline directly to do the changes on your bookingIf Airline refused to work with you then you should have contacted us by Email by providing us the new dates and we would get back to you with the total amounts. In order to work on your request, we would like you to go to our website at www.***.com and click on the Changes by E-mail and fill out the form and someone will get back to you to see what can be doneIf Airline is willing to refund the return portions, they might need the copy of the One-Way tickets you have purchasedPlease keep it handyOnce Again, we do apology for not reaching us, but we are open 24hours a day and days a week
If you need any assistance how to fill out the online change form, please contact us at ###-###-#### or email at **@***.com
Thank you,
AJ K***/Customer Care Supervisor

Dear Revdex.com,
Please forward the below
response to our customer.
Thank you,
Dear Customer,
We do not have any
access to the ticket and if you did not receive the credit for the last flight
on your itinerary, please contact the Airline directlyAs per their last
conversation, they said, it will take 30-days for the refund to appear in
the accountYou may call the Airline at ###-###-#### and provide them the
ticket number you have
Thank you,
AJ K***
Customer Care
Supervisor

Is AJ K*** even a real person? I have some doubts hereWho is he?
To be very clear, I payed Wholesale Travel Center for the tickets, not the airlinesThe airlines do not and never had my moneyIt is always the travel agency you pay for the trip that is responsible for a refund if they mess up the reservation.
Again and again I keep repeating, I have contacted the airlines many times and each time the message was the same, Wholesale Travel Center messed up the reservation and they should make it right, there was nothing the airlines could doIt is also bizarre that AJ K*** needs me to send a copy of my passport and signature via email to someone I do not know who it is on the receiving side so that he can conduct the business with the airlines representing Wholesale Travel Center! Seriously? Please, please, read the whole storyThe direction this investigation is heading makes no senseWhen I called the airlines they never asked for these things and they spoke with me openly and in detailsAgain, they said that Wholesale Travel Center did not do their job in completing the reservation so that my family could flyThey said that is it very strange what they did with the reservation and that they should inform the customer that that reservation is messed up which they did not do as we knowAgain, seeing this nonsense, I ask, who is AJ Knight?
It seems that Wholesale Travel Center got pissed off because of the initial problems with the reservation they refused to solve and decided to punish my family in this unusual wayThey still owe me money as I mention in my previous convetationIf this cannot me resolved to my satisfaction, I will consider a small claim court.
I hope I have answered all your questions

Dear Revdex.com,
Please forward the below response to our customer
Thank you,
Dear Customer,
Thank you for
notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowWe’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused youI have received your complaint and I can totally understand your frustration
In order to find a solution to your concern, please provide us the booking numberWe have looed under the email address and under your name, but we were not able to locate the booking number
If you have any other concern, please contact us
Thank you,
AJ K***

Dear Revdex.com,
face="Calibri">Please forward the below response to our customer
Thank you,
AJ K***
Customer Care Supervisor
Dear Customer,
Thank you for notifying me of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know
We’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused youI have received your complaint and I can totally understand your frustration with a few of our policies
We have a very clear policy for changes and cancellation on the website where you agreed to them and you proceed to book the ticketIf you did not agree to those terms and conditions, the booking will not be completed itBelow are the rules and as per our records you have agreed to them
Change Policy
Any changes to your reservation will require the payment of up to $per ticket plus the difference in fareOnly the time and date of travel can be changed before the start of travel; the routing of travel cannot
Cancellation Policy
You can cancel your reservation up until 11:pm Eastern Time (North America) on the same day you booked without penaltyAfter that the ticket is non-refundable
As per our record you have refused to accept the fees to change the dates on your bookingThe ticket is completely non-refundable and changes might be possible, but there is no guarantee as you were-No-Show at the time of travelingIf you would like to find out if its possible to use the value for later dates, please contact us by email
Once again, the refund was not possible as you have agreed to a non-refundable ticket and once you refused, we did not do anything as we already stated in our online change request that:
Please Note: We will not cancel/change your original flight(s) unless you accept the NEW proposal with the required feesThe original reservation will remain AS-ISIf you will be a no-show this means that the airlines automatically cancel the reminder of your trip and you will lose all the funds associated with such trip
If you have any other concern, please let me know
Thank you,
AJ K***
Customer Care Supervisor

Dear Revdex.com,Please forward the below response to our customerThank you,AJ K*** Dear Customer,
"line-height:normal">We’re regretful that you received service that prompted
you to contact us with a complaint, and we regret any inconvenience or
frustration that your experience has caused youWe do know that you did not
update the payment, but we did send you an email that the system is trying to
obtain an approval every 2-minutesIf you decided not to proceed with this
booking, you should have called us to cancel the booking completely
However,
as per the fare rules on all the tickets are non-refundableWe went extra miles to plead
the airline to allow you to use the value for future use by paying the change fee
plus any fare difference per ticketThe change fee for international is $per
ticket plus any fare differenceThe fees will apply at the time of re-issuing
the ticketsThis is the best solution to this problemYou are lucky that you
did not lose the value and we went out of our way to plead the airline to make
sure you use the value in futureThe
original tickets were issued on 18Novand you must complete the trip before
Nov 15, If you would like to send us a change request, please go to our
website at www.***.com and click the
tap (changes by E-mail) and sent us the request and someone will get back to
you soon with a quote
Thank you,
AJ k***
Customer Care Supervisor
***.com Team Member

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
I have already submitted that request and you refuse to honor the credit you have given me
Regards,
*** ***

Dear Revdex.com,
Please forward the below response to our customer
Thank you,
AJ K***
Dear
Customer,
Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowWe’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused youI have received your complaint and I can totally understand your frustrationAs per our record, the cardholder agreed/accepted the processing fee yesterday January 29, and the refunds are in the processIt will take 2-weeks for the refund to appear in your account
Thank you,
AJ K***
Customer Care Supervisor

Dear Revdex.com,
Please forward the below response to our customer.
class="MsoNormal" "background: white;">Thank you,AJ K***
Dear Customer,
We’re regretful that you received service that prompted you to
contact us with a complaint, and we regret any inconvenience or frustration
that your experience has caused you
However, as per the fare rules on all the tickets are
non-refundablePlease be advise that when you went to our website, you have
purchased an airline tickets that are completely non-refundable per the fare
rules you agreed on our websiteDuring the process of that purchase and after
you selected the date and the price you liked, you were given several chance to
go back out of this purchaseYou were presented with the terms and conditions
of the ticket times in bold, large letters
Our goal was to make sure absolutely sure that you understood the
fare rulesThe change fee for
international is $per ticket plus any fare differenceThe fees will
apply at the time of re-issuing the ticket
This is the best solution to this problemWe have received the
reply from our ticketing agent confirming that the ticket must be used/trip
must be completed before the expiration date of the ticket (April 2016)The
ticket was issued on April 29, and we already stated in our rules and a
regulation that you may be eligible to use the ticket usually the validity is
one year from the date of issue
If you would like to send us a change request, please go to our
website at www.***.com and click the tap
(changes by E-mail) and sent us the request and someone will get back to you
soon with a quoteBelow is your online agreement we have received when you
booked the airline tickets
I acknowledge that
this document will serve as my electronic signature for legal purposes and
understand that:
The credit card holder
will be debited for the ticket(s) amount listed in the booking.Fares are not guaranteed until ticketed.ALL TICKETS SOLD ARE NON-REFUNDABLE AND NON
TRANSFERABLEI have accepted the terms and conditions which I
ticked to confirm during the booking process
Thank you,
AJ k***
Customer Care Supervisor
***.com Team
Member

Dear Revdex.com,
face="Times New Roman">Please forward the below reply to our customer
Dear Customer,
Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know
We’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused youI have received your complaint and I can totally understand your frustration
As per our record you were able to do the change directly with Airline
Thank you,
AJ K***
Customer Care Supervisor

Dear Revdex.com,Please forward the below response to our customerThank you,AJ K***Dear Customer,
Please be advise that its true we did informed you to pay
the cancellation fee per ticket and you will get full refundHowever, we also
did state in the terms and conditions under cancellation policy that IF
Airfare.com is able to get a waiver, we will charge the fee and will issue the
full refundIn your case, we were NOT able to obtain a waiver and as result we
are going to refund your money which was chargedWe do apologize for any delay
or inconveniencePlease allow 14-days for the funds to be refund to your
account
Thank you,
AJ K***
Customer Care Supervisor

Dear Revdex.com,
Please forward the below response to our customer
Thank you,
Dear Customer,
">Thank you for informing us of your complaint. We're sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused youAirfare.com understands that unexpected situations may come up to where your travel plans must be changedIn order to work on your refund request, we would like you to sent your refund request through online by clicking the below link: [redacted] Once we get the online request in writing from you then we will charge the refund fee and you will get full refund
If you have any other concern, please contact us
Thank you,
AJ K[redacted]/Customer Care Supervisor

Dear Revdex.com,
Please forward
the below response to our client
class="MsoNormal" "margin-bottom: 0.0001pt; background: white;">Thank
you,
AJ K[redacted]
Dear
Customer,
Thank you
for notifying us of your complaintWe strive to provide you with the best
possible service, and when you feel that it fails to meet your expectations,
it's important for us to know
We're
sorry that you received service that prompted you to contact us with a
complaint, and we regret any inconvenience or frustration that your experience
has caused youI have received your complaint and I can totally understand
your frustrationThe below request was sent to [redacted] Airlines on June 11,
and no response as of yet
As soon
as we receive a reply form Airline, we will notify you
On Thu, Jun 11, 2015,
at 10:AM:
Hi Customer Relations
Team at [redacted] Airlines,
As per our records
these ticket
numbers [redacted] [redacted] [redacted] were
refunded, but the cardholder never received the creditCould you please look
into this matter and get back to me as soon as possible.
Thank you,
AJ k[redacted]
Customer Care Supervisor
[redacted].com Team Member

Dear Revdex.com,
","sans-serif"">Please forward the below response to
our customer.
Thank you,
Dear Customer,
Please
review the attached file which shows the first booking made on [redacted] with the
WRONG the name and we had to cancel it and correct the name as per passport
Please see the 2nd attachment with the new booking number and the
name was correct with a fee of $We have the agreement as wellPlease
be advise that we as Airfare.com do not have any access to do any changes on
your ticketWhatever you booked, the exact details were transferred to our
system and the system issued the ticket as per your request
If
you have any other concern, please contact me directly
Thank you,
AJ K[redacted]
Customer Care Supervisor

Dear Revdex.com,
"BACKGROUND: white; MARGIN: 0in 0in 0pt; LINE-HEIGHT: normal">
Please forward the below email to our client
Thank you,
AJ
Dear Customer,
Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it's important for us to know
We're sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused youI have received your complaint and I can totally understand your frustrationPlease be advise that [redacted].com does not have a 24-hour cancellation policyIn other words, if you need to cancel your reservation within 24-hours after you have booked your reservation, IT WILL NOT BE FREEOur tickets are highly discounted and highly restrictive and you will have to abide by our cancellation policy which was stated on [redacted] website. See Below:
Cancellation Policy
You can cancel your reservation up until 11:pm Eastern Time (North America) on the same day you booked without penaltyAfter that the ticket is non-refundable, if [redacted].com is able to obtain a waiver from the Airline to allow a refund, there will be a minimum of $fee per ticket and will apply upfront
As per our record, we do not have any cancellation request from youWe have sent you an email to fill out the online request to work on your booking but you clearly refusedIf we do not have a request in writing with the agreement, we will not cancel anythingYour booking is still confirmedAs per fare rules on your ticket, your ticket is non-refundableIf you have any medical reason, please send us the admission and discharge documentsWe will forward them to Airline to review itIf they approved, there will be processing fee onlyUnfortunately your ticket is completely non-refundable
If you have any other concern, please feel free to contact us

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find it unclear. I would like the business to clarify if they are simply offering a $50 discount to the $400 cancellation penalty fee or if they are waiving the penalty fee (which appears to be $350 not $400, as I was told over the phone) and therefore refunding me the $700. 
If they are in fact retaining $350, I accept the offer (even though I do not believe it is a satisfactory solution), because it is clear the company will not budge even though they recognize they are at fault (hence the $50 discount). Regards, [redacted]

Dear Revdex.com,
15px; padding: 0px; border: 0px none; outline: 0px none; font-size: 15px; vertical-align: baseline; background-color: #ffffff; color: #636469; font-family: 'Helvetica Neue', Arial, Helvetica, Verdana, sans-serif; line-height: 23px;">Please forward the below info to our customer. 
Dear [redacted],
We’re regretful that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you. As per our record we have already issued full refund including the overdraft fee. Please see the attach files as proof. 
Thank you,
[redacted]/Customer Care Supervisor 
Airfare.com Team Member

Dear Revdex.com,
Please notify the customer to provide us the booking number in order to pull up the details.
 
Thank you,
AJ K[redacted]
Customer Care Supervisor