Wholesale Travel Center, Inc

Dear Revdex.com,
background: white;">Please forward the below response to our customer. 
Thank you,
 
Dear Customer,
Thank you for notifying us of your complaint. We strive to provide
you with the best possible service, and when you feel that it fails to meet
your expectations, it’s important for us to know.
We’re sorry that you received service that prompted you to contact
us with a complaint, and we regret any inconvenience or frustration that your
experience has caused you. We have received your complaint and we can totally
understand your frustration.
However, as per our record Airline cancelled your reservation on
July 14, 2015. We do not know why, but I am attaching the proof. We as
Airfare.com did not cancel your booking at all.
Please see the attached copies as proof that Airline has cancelled
your flights not Airfare.com. Please send the proof to Airline to see why they
have done it without your agreement. If you want us to send a request to
Airline, please close the complaint and we will contact the Airline to see why
this happened.
Thank you again for bringing this matter to
our attention.
If you have any other concern, please
contact us at [email protected] or at ###-###-####.
Thank you, 
AJ K[redacted]
Customer Care Supervisor

Dear Revdex.com,
I have already replied and sent the screen-shot with the amounts and the acceptance. The exchange was already processed and there is nothing we can do.
Thank you,
AJ K[redacted]
Customer Care Supervisor

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted]I am rejecting this response because:
[redacted] is wrong in his accountability for the air fare cost. It was done verbally over the phone. At no time did the card holder accept the $3229.00 charges.
On 12/18 I was made aware of the additional charges on the Credit Card. I was told to call back on 12/21, at which time I was instructed to email customer services along with the proof of charges. I complied and sent an email explaining the double charges and that the Credit Card Company was contacted and the charges will be disputed.
I never received a response prior to our departure on 12/23 nor during our entire time traveling. Then on 12/31, hours before we were due to leave from Israel I received an email from [redacted] stating that if the dispute was not lifted from the Credit Card, our flights would be cancelled, leaving us stranded in a foreign country that the state department had issued a travel warning on. This is outright extortion. What ethical company would threaten to strand their customers in a foreign country offering no alternate resolution? [redacted].com and [redacted] were well aware of the dispute for 10 days, and only hours before our departure time contacted us to remove it. If [redacted].com and [redacted] were correct in their accounting of the transaction, why would they have to threaten to strand us in order to get their money? 
No matter what dispute was ongoing, it is downright criminal to threaten to strand us in a foreign country unless [redacted] and [redacted].com got paid.  This is unacceptable and they should be stopped form doing this to other customers, and people who use [redacted].com should be made aware of how they treat their customer and how they conduct business.
Regards,[redacted]

Dear Revdex.com,
Please forward the below information to our customer:
Dear [redacted],
When you have received the itinerary from our company on the bottom of it says:  MOST CARRIERS' E-TICKETS HAVE EXPIRATION DATES AND CONDITIONS OF USE.          
CHECK THE CARRIER'S FARE RULES FOR MORE INFORMATION.
Thank you,
[redacted]/Customer care Supervisor

Dear Revdex.com, Please reply to our customer the below details: Dear Customer, Thank you for informing us of your complaint.  We’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your...

experience has caused you. [redacted].com understands that unexpected situations may come up to where your travel plans must be changed. We have an email from you that states you no longer want to make any changes. See below the info we have received from you. Date: Mon, Jul 28, 2014 11:44 amPer your company's request, I am writing to confirm that I do not want to make any changes to this reservation. I want this ticket to remain as is. Misty Thank you, AJ K[redacted]/Customer care Supervisor

Dear Revdex.com,
FONT-FAMILY: 'Times New Roman','serif'; COLOR: #636469; LINE-HEIGHT: 115%; mso-ansi-language: EN">Please forward the below response to our customer.
Thank you,
Dear Customer,
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. We are going to investigate this issue and will contact you soon. In case if we required the receipt, please make sure you have it ready.
Thank you,
AJ K[redacted]

Dear Revdex.com,
I have contacted [redacted] and informed him to sent an email to Airline to authorize me to work on your case. Since Airline took the control of the tickets, we no longer have access. Please see the below email from Airline:
Date: Tue, June 23, 2015 2:54 am
To: **@[redacted].com
Dear Mr K[redacted]
 
Unfortunately, we are not authorized to give such information to a third party. Please send us the consent of the customers including copy of the passport and signature.
 
Thank you for your understanding.
 
 
Best regards,
 
 
[redacted] AIRLINES
 
[redacted]
Feedback Management
 
Head Office
P.O. Box **
[redacted]Fax [redacted]
feedback@[redacted].com
www.[redacted].com

class="MsoNormal">Dear Revdex.com,
Please forward the below response to our customer.
Thank you,
Dear Customer,
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. We’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you. I have received your complaint and I can totally understand your frustration.
Please be advise that when you went to our website, you have purchased an airline ticket that is completely non-refundable per the fare rules you agreed on our website. During the process of that purchase and after you selected the date and the price you liked, you were given several chance to go back out of this purchase. You were presented with the terms and conditions of the ticket 3 times in bold, large letters. Our goal was to make sure absolutely sure that you understood the fare rules. If you would like to obtain a refund on your airline ticket, we will email the refund form and you must agree to penalty of $350.00 (usualy the penalty is $450.00, but we have reduced it. We will submitted to Airline to see if your ticket is refundable or not. If airline allowed a refund, we will charge you the refund fee. Please be advise that you agreed to this rules on kayak when you made this booking:
Cancellation Policy:
You can cancel your reservation up until 11:59 pm Eastern Time (North America) on the same day you booked without penalty. After that the ticket is non-refundable, if Airfare.com is able to obtain a waiver from the Airline to allow a refund, there will be a minimum of $450.00 fee per ticket and will apply upfront.
As per our record, we have done nothing wrong. You went to [redacted] and searched for flight and it was transferred to our page. Please check your email and you will get the refund form and it must be signed and scan to us in order to proceed working on your request. If we do not receive the refund form, then the value of your ticket will be on hold for future use by paying the change fee plus any fare difference at the time of re-issuing the new ticket.
Thank you,
AJ K[redacted]
Customer Care Supervisor

I did contact [redacted] Airlines. They told me they cannot issue a refund because the ticket was not bought from their site but from the agency's site. They asked me to go through the agency to obtain the refund. The last communication I had from the travel agent said they had spoken to the airline and initiated a refund and I should expect to see it "soon". That was more than 6 months ago with no further result, and they have not provided me with any confirmation/tracking number with to further follow up with this request.

black">Dear Revdex.com,
Please forward the below response to our customer. 
Thank you,
Dear Customer,
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. We’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you. I have received your complaint and I can totally understand your frustration.
Please be advise that when you went to our website, you have purchased an airline ticket that is completely non-refundable per the fare rules you agreed on our website. During the process of that purchase and after you selected the date and the price you liked, you were given several chance to go back out of this purchase. You were presented with the terms and conditions of the ticket 3 times in bold, large letters. Our goal was to make sure absolutely sure that you understood the fare rules. If you would like to obtain a refund on your airline ticket, we will email the refund form and you must agree to penalty of $450.00 and we will submitted to Airline to see if your ticket is refundable or not. If airline allowed a refund, we will charge you the refund fee. Please be advise that you agreed to this rules on [redacted] when you made this booking: 
 
Cancellation Policy:
You can cancel your reservation up until 11:59 pm Eastern Time (North
America) on the same day you booked without penalty. After that the ticket is
non-refundable, if [redacted].com is able to obtain a waiver from the Airline to
allow a refund, there will be a minimum of $450.00 fee per ticket and will apply
upfront.
As per our record, we have done nothing wrong. You went to [redacted].com and searched for flight and it was transferred to our page. Please be advise that we as [redacted].com are not scams or fraudulence company. We have been in business for more than 30 years in business. Our rating with Revdex.com is B+, however for some reason they have changed to F by an error. We are in communication to fix the rating so people do not think that we are a scam company. Please check your email and you will get the refund form and it must be signed and scan to us in order to proceed working on your ticket. If we do not receive the refund form, and if you do not show up at the airport, you will lose the entire ticket value. 
Thank you,
AJ K[redacted] 
Customer Care Supervisor

Dear Revdex.com,
Please forward the below response to our customer.
Thank you,
Dear Customer,
In order to send a request to Airline to refund the return portions, we need the copies of the new tickets you have purchased. We are willing to assist you, but there is nothing we can do as the fare rules says, once the ticket is used, it has no value. We will forward your documents and it’s up to Airline to accept it or refuse it.
Thank you,
AJ K[redacted]/Customer Care Supervisor

Dear Revdex.com,
 
Please see the below response and forward to our client.
10pt; font-family: Calibri;"> 
Thank you,
 
Dear [redacted], Thank you for taking the time to share feedback regarding your booking. Firstly, I would like to take this opportunity to sincerely apologies for any disappointment caused. We make every effort to ensure our fare rules and conditions are understandable at the time of booking. As per our record, you have agreed to pay the $450.00 cancellation penalty and the refund was processed less $450.00 on April 14, 2016.  Refund Calculations: (Original ticket amount $844.39 – ($450.00 refund fee) =$394.39 total refund, it was refunded to your original form of payment. Whilst I understand your dissatisfaction, on this occasion, I am unable to comply with your request for any compensation. I appreciate that this is not the outcome you have been expecting and I apologies for the dissatisfaction caused. Ms. [redacted], we do not wish to let you down with this experience. I can advise that we are continuously evolving, improving and developing our service standards to ensure that our team is able to provide all of our guests with the best experience possible. Our guests are very important to us and I again apologies for any inconvenience and rest assured that your individual comments have been distributed to the relevant management team within the company via our comprehensive reporting system for their internal review. I apologies once again for this disappointing experience and sincerely appreciate the time taken to bring this to our attention. Note: We are requesting Revdex.com to consider this matter closed as we already processed the refund and the cardholder agreed to the penalty. Thank you, Kind regards, AJ K[redacted]/Customer Care Supervisor

They say again that I need to pay money to get the price of my ticket back,I dont want to pay to this company no money back,they can take fee from the ticket cost and to send me the rest of the money.Thank you![To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
AJ,
I've gotten married since I bought the tickets, so my information is a under my maiden name [redacted]. The tickets are booked for [redacted] and [redacted]. Our booking number is [redacted], and it should be under the email address [redacted].com. Thank you!Regards,
[redacted]

Dear Revdex.com,
Please forward the below reply to our customer:
Dear Customer,
Thank you for informing me of your complaint. We strive to provide you with the finest possible service, and when you feel that it fails to meet your expectations, it’s important for us to...

know.
I have received your complaint and [redacted].com understands that unexpected situations may come up to where your travel plans must be changed. We’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you. As per our record the change request has been completed and the new ticket number has been sent to you already. Please let me know if you have any other concern.
Thank you,
[redacted]
Customer Care Supervisor

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:[redacted].com's response is inaccurate; it says the email they sent me when the reservation did not go through said "the system is trying to obtain an approval every 2-3 minutes." However the actual  email they had sent me said "[redacted].com is attempting to fulfill your order; however we are having
difficulty obtaining an approval/authorization from your credit card company
to charge your credit card. Please contact our service center
immediately. Failure to contact our service center within the timeframe may result in losing the quoted fares/cancellations of your seats by the airline." (Pls see the email attached)As I have stated earlier, my first and only attempt to make a reservation via [redacted].com was declined by AMEX. As [redacted].com accepted in their response I "did not update the payment" after the reservation failed. Yet, they retried charging my credit card later without my authorization and then never sent me a confirmation that my reservation had been successful. If they had, I would have "called to cancel
the booking completely" as they are suggesting in their response. Only later after they ticketed my reservation did they send me an email saying so. At this point, I contacted them promptly but they refused to help me saying the reservation had been ticketed already, which was a complete shock to us since we had never authorized/reserved the tickets successfully.When I had disputed this charge with [redacted] late last year (as suggested by [redacted].com customer representative),  [redacted] had responded saying we could travel on the tickets with a change fee of $175 plus any fare difference (per ticket). I don't understand which  "extra miles" [redacted].com has now gone through "to plead the airline to allow using the value for future use"! On the other hand, [redacted].com is suggesting I pay a $350 change fee per ticket ($1400 total) to travel on tickets I never authorized!
Regards,
[redacted]

Dear Revdex.com,
115%">Please forward the below response to our customer.
 
Dear Customer,
We’re regretful that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you. We have received your complaint in reference to booking [redacted].
As per our record we have received a blank request and you have failed to send us the agreement before the departure to cancel your flight. As per the rules on the ticket, the ticket is non-refundable in case of no-show.  The only option you have is to use the value in future by paying the no-show fee of $400.00, $350.00 change fee and plus any fare difference.
Thank you,
[redacted]
Customer Care Supervisor

mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA">
Dear Revdex.com,
Please forward the below response to our customer.
Thank you,
 
Dear Customer,
[redacted].com does not change reservations without the written consent of the traveler. Airlines are constantly updating their systems with new flight times and routing. [redacted].com will do everything possible to help the traveler find acceptable arrangements, with the ultimate responsibility placed on the airline to give the approval on accommodating the passenger’s schedule change. As per our record there is no other flight that leaves earlier than 10pm. The only option is to apply for full refund so you can book new tickets. If you would like to do that then please contact our call center. We do apologize for any  inconvenience.
If you have any other concern, please contact us.
Thank you,
AJ K[redacted]
Customer Care Supervisor

Dear Revdex.com,
Please forward the below
response to our customer. 
Thank you,
Dear Customer,
Thank you for providing
us the booking number. As per our investigation on your reservation number
[redacted], we did send you a proposal to agree to normal refund fee of $450.00 per
ticket ($1050.00) for three tickets back in November 18, 2014, but you refused
to agree back in 29 December 2014.  As per the rules, all tickets are
expired. It’s been more than 12 months and you refused to agree to the refund
fees and we never received the copy of the death certificate.
Thank you,
AJ K[redacted] 
Customer Care
Supervisor

Dear Customer,
LINE-HEIGHT: 17.25pt">Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
We’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you. I have received your complaint and I can totally understand your frustration.
As per our record, the refund was processed on November 14, 2014. If you have not received the refund yet, then allow 5  more days please.
Thank you,
AJ K[redacted]/Customer Care Supervisor