Wholesale Travel Center, Inc

Dear Revdex.com,
Please forward our response to our customer
Thank you,
Dear Customer,
As we have explained previously that if your tickets had any issue, you would not be able to travel at the first placeYou have traveled one-way and the issue you had were on the returnThe return portions are refunded by AirlineIf you are requesting any compensation, please send all your receipt to Airline directly as we cannot touch the booking once it’s utilizedAgain, We do apologize for any disappointment my response may cause you
Thank you,
AJ K***
Customer Relations Department
Airfare.com Team Member

Dear Revdex.com,
Please forward the below details to our customer
Thank you,
Dear Customer,
As per our record we did communicated with you more than two times and we did sent you the request in writing, but until today you never accepted the feesPlease
see below the screen-shot that the proposal was sent to you two timesWe do apologize for the level of the customer services you have received from our customer services deptWe cannot waive any fees and all the fees are mandatory by the AirlineIf you keep going back and forth, you might lose the fare they provided to youToday is July 03, and the fare and seats are subject to change by the Airline without notice
Message
DOLU
Dear Customer, PLEASE ACCEPT THIS PROPOSAL AS SOON AS POSSIBLE TO MAKE THE CHANGES AS FARE CAN CHANGE ANY TIME, THE CHANGE MUST BE DONE BOFORE DEPARTUREThanks, Airfare.com Team work
6/19/2:27:AM
Dear Customer, PLEASE ACCEPT THIS PROPOSAL AS SOON AS POSSIBLE TO MAKE THE CHANGES AS FARE CAN CHANGE ANY TIME, THE CHANGE MUST BE DONE BOFORE DEPARTUREThanks, Airfare.com Team work
6/30/9:22:PM
Thank you,
** ***/Customer Care Supervisor

To Whom it May Concern:
Thank you for your response If there is no way that the Revdex.com or another entity is able to instill some kind of punishment or warning against Airfare.com, then I would ask that Airfare.com do what any legitimate and ethical business is
expected to do: to honor their sale and to not provide information Simple as that And it should go without saying
Sincerely,
*** ***
PS My original complaint with details of my interaction with Airfare.com is attached

Dear Revdex.com,
As per our record the customer already flown
Thank you,
AJ K***
Customer Care Supervisor

Good morning Sarah,
What I simply want is for them
1. NOT TO MAKE ANY CHANGES AT ALL to the ORIGINAL (and PAID for in-full when origionally booked) ITINERARY . Simply ignore all that has transpired from that point until now
2. Send me
an email confirmation that EVERYTHING is back to square . just as stated above in 1.Thks, for yr help,
**

Dear Revdex.com,
Please forward the below response to our client.
Thank you,
AJ K***
Customer Care Supervisor
Dear Client,
The reason there is another charge is due to the dispute you filed with your bank on March 16, When you filed a dispute your bank issued a credit of $to youPlease have your bank to remove the dispute and we will sent a request to our refund Dept., to refund the charge of $back to your accountYou cannot get double refunds.
Thank you,
AJ K***
Customer Care Supervisor

Dear Revdex.com,
background: white;">Please forward the below response to our customer.
Thank you,
Dear Customer,
Thank you for notifying us of your complaintWe strive to provide
you with the best possible service, and when you feel that it fails to meet
your expectations, it’s important for us to know.
We’re
sorry that you received service that prompted you to contact us with a
complaint, and we regret any inconvenience or frustration that your experience
has caused youWe have received your complaint and we can totally understand
your frustrationFirst of all, we are
sorry for your lossAs per our record, we did inform you to provide us the
copy of the Death Certificate and then we will proceed with the exchange on
your reservationWe have received the call on October that you will
complete the online change requestOn the same day, we sent you the proposal
with the fees (keep in mind, we did not receive the copy of the death
certificate from you), and on the same day you accepted the proposalAccording
to your agreement, we have proceeded with the exchangeAttached are the
proofs that we have done the exchange as per your request/agreement, and we
have issued new tickets (travel date is on November 2015)Unfortunately, we
cannot refund any fee as the exchange was processed and you have the new
tickets to travel on November Please see the attached files as
proof.
Thank you,
AJ K***

Dear Customer,
LINE-HEIGHT: 17.25pt">Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know
We’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused youI have received your complaint and I can totally understand your frustration
As per our record you have agreed to the fee of $and we have changed the name as per your passportPlease see the attach file as proof
Thank you,
AJ K***/Customer Care Supervisor

Dear
Revdex.com,
Please forward the below response to our customer
Thank you,
Dear Customer,
Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowWe’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused youI have received your complaint and I can totally understand your frustration
We have reviewed your booking and we were able to waive the $processing fee as a courtesyPlease keep in mind that in future, we will not be able to waive such feesWe do understand that your flight was changed by Airline, but to work on it, there is a feePlease be advise that we will cancel your flight and we will send a request to Airline to process FULL refundThe full refund may take between 3-weeks.
If you have any other concern, please let us know by contacting Airfare.com at ***
Thank you,
AJ K***
Customer Care Supervisor

Yes I have received my money back. Dealing with this business is a waste of time and energyI hope he conducts his business honestly or just shut down and not cause anymore scams

Dear Customer,
Re: complaint for booking number ***
We never failed to explain to you how the bulk tickets are soldIf you go to our website you can see the full explanationWe have to follow the fare base rules on each ticket as per the contract we have with all the airlinesAs per our record, the passenger was no-show at the time of departure on our bookingAll the fund associated with the ticket is lost and has no value
Thank you
AJ K***
Customer Relations Department
Airfare.com Team Member

Dear Revdex.com,
Please forward the below response to our customer
Thank you,
Dear Customer,
">Thank you for informing us of your complaint. We’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused youAs per our record the credit card was declined as the bank blocked the transaction due to fraud reasonWhen the payment was updated the reservation was cancelled due to payment reasonWhen the cardholder contacted us we have notified him that due to payment reason the booking was completely cancelled and you must re-book itWe have stated in our terms and conditions that fares are subject to change by the airline without notice
Thank you,
** ***/Customer Care Supervisor

Dear Revdex.com,
Please forward the below response to our
customer.
Thank you,
Dear Customer,
Thank you for notifying us of your complaintWe strive to provide
you with the best possible service, and when you feel that it fails to meet
your expectations, it’s important for us to know
We’re sorry that you received service that prompted you to
contact us with a complaint, and we regret any inconvenience or frustration
that your experience has caused youWe have received your complaint and we can
totally understand your frustration
Please
be advised that when you booked your ticket online, you have purchased an
airline ticket that is NON-refundable per the rules you agreed onlineDuring
the process of that purchase and after you selected the date and the price you
liked, you were given several chances to back out of this purchase
You
were presented with the rules in bold, large lettersOur goal was to make
absolutely sure that you understood the rules. Please be advised that you
did not booked this ticket directly from Airlines and due to this, you agreed
to our rules and you must follow the rules you agreed
Airfare.com is a wholesale operator; this is like buying
in bulkWe are imposing the rules that you agreed to when you booked on ***.com and Airfare.com is a partner with ***.com and has highly discounted
ticket; this ticket come with higher than rules and restrictions
I would like to explain to you our Change
Policy: Please read it below
Please see the change policy below:
Change Policy
Any changes to your reservation will
require the payment of up to $per ticket plus the difference in fareOnly
the time and date of travel can be changed before the start of travel; the
routing of travel cannot
These highly discounted tickets are subject
to the airlines bulk penalty fee which will be $domestic tickets and
$for international ticketsAdditionally, if the new tickets cost more
than the original tickets you must pay the differenceIf the new tickets are
less than the original, the airline will not credit the difference
Please understand when making changes to
your reservation you must travel on the same airline
Domestic:
Change must be done before first date of
travelChange fee is $+ any difference in fare***Reservation is
non-re-rout able and non-changeable***
International:
Change must be done before the first date
of travelChange fee is $+ any difference in fare***Reservation is
non-re-rout able and non-transferable*** (It means that a travel credit can
only be used to the SAME DESTINATION) Airfare.com makes it a point to follow all rules and
restrictions from all associated travel agencies, airlines and governing
bodies
With that being said there are different
rules that are associated with every ticket. These highly discounted tickets are subject to the
airlines bulk penalty fee which will be $domestic tickets and $or
international ticketsAdditionally, if the new tickets cost more than the
original tickets you must pay the differenceWe as Airfare.com do not compare the
difference in fare via Online or Airline’s websiteIf the new tickets are less
than the original, the airline will not credit the difference
Note: We have sent you different proposals and you
refused all of themPlease keep in mind that we do not compare the online
pricesThe online prices are for those people who don’t have any airline
ticketWe have to follow the rules on your existing ticket in order to exchange
itIf you do not agree to the changes, you will lose the entire value on your ticket as your ticket will expire soon.
Proposals
Proposal Date
New Confirmation
Change Fees
Different In Fares
Pax PAID
Proposal Status
Action Date
Admin
9/22/4:40:PM
***
Refused
9/22/4:46:PM
William
9/23/7:51:AM
***
Refused
9/23/8:41:AM
William
9/23/11:06:AM
***
Refused
9/23/12:38:PM
William
AdminID
Message
DOLU

Dear Revdex.com,
face="Times New Roman">Please forward the below response to our customer
Thank you,
Dear Customer,
Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know
We’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused youI have received your complaint and I can totally understand your frustrationWe have cancelled your booking and we were able to get a waiver to process a refund with a penalty of $Please contact in order for the refund to be processed
Thank you,
AJ K***
Customer Care Supervisor

Dear Revdex.com,
Please forward the below info to our customer.
Dear ***,
We’re regretful that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused youAs per our record when you placed a booking online on 02/26/at 10:am after you received the confirmation from us the Airline has cancelled the entire booking as "Unconfirmed" it means no operation of flightsThe booking was cancelled by Airline while the ticket was in the process to be issueWe have immediately notified you and there is no charge from usIf you see any extra charge from our side, please forward that to our customer services email address at ***Again we do apologize for any inconveniences.
Thank you,
** ***/Customer Care Supervisor
Airfare.com Team Member

Dear Revdex.com,
Please forward the below response to our customer
Thank you,
AJ K***
Customer Care Supervisor
Dear Customer,
As per our record the full refund was processed on August
to the same card we had on filePlease check your account and you should see the refund
If you have any other concern, please let us know
Thank you,
AJ K***
Customer Care Supervisor

[To assist us in bringing this ***er to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint:
Dear AJ Knight, You said "As per our record we never received any request from you to
cancel or to change your flightYou did not send us anything in writing
and there is nothing can be doneThe reservation was never cancelled
and you were-No-show at the time of travel and the entire ticket has no
value anymore." That is entirely not true. I did contact you using the form on airfare.com per the instruction of the agent I first spoke with who quoted me the $feeOn your online form, I asked about cancelling the ticket, and I have the reply from airfare.com via email. This shows that you were contacted. I also have call records showing that I called and spoke with supervisors and agents on multiple dates. Again, this is more proof that I have contacted your agency and repeatedly been denied any civil customer service. I was told that my only option was to reschedule the ticket for a $dollar fee before the departure date. As stated in my multiple conversations with your staff, I couldn't just randomly pick dates for a rescheduled trip at that time. Canceling the ticket was not offered as an option, as I was yelled at multiple times by your staff that the ticket could not be cancelled, only rescheduledTherefor, by default, of course I was a no-show at the time of departure. It was that or pay $350+ dollars for some random dates that I couldn't even be sure of were available for travel My entire purpose of all of this was to cancel the ticket, for $450+ as quoted by your staff the first time I called. I also inquired about obtaining the waiver from the airlines that you also mentioned in your reply. "if Airfare.com is able to get a waiver from
Airline then the minimum refund fee will be $450.00." The supervisor denied this as an option, and said they would not be contacting the airlines an any effort to obtain this. However, the airlines said that this waiver would have to be something requested by your travel agencyAgain, it seems that all of the information I have received from you and your company is contradictory. I've contacted you while you claim to have no record of it, yet I have multiple records of it. Your staff denies $fees, yet you just stated that is, in fact, the minimum fee for cancellations with obtained waivers from the airlines. You state there is nothing you can do since I didn't cancel the reservation " The reservation was never cancelled
and you were-No-show at the time of travel and the entire ticket has no
value anymore.", yet your staff told me that this was not an option on multiple occasions, from multiple personnel. I'm am extremely dissatisfied with this response, as many of my complaints have still be avoided and sidestepped.
Regards,
***

Dear Revdex.com,
Please forward the below response to our customer as he decided not to proceed with the change at this momentThis case has been closed
Hi AJ
Thanks for your emailI have thought about my options and have decided not to
cancel my tickets nowI will reach out to you if I have to change my tickets after I reach India
Thanks for all the help
-***
Thank you,
AJ k***
Customer Care Supervisor

Date: October 20, 2014Dear Revdex.com,I have contacted him and the issue he has is that he was not able to travel due to leg injury and his ticket is 100% non-refundable. We have submitted all the medical documents to Airline to get a waiver to refund his ticket, but Airline
refused to provide us the waiver and they said that he could get a refund of around $for the unused taxes on the ticket. We passed the same information to him he was happy that at least he is getting some money backLater we received a notification from Airline that he is only eligible for $not for $500.00. This is where he got upset and said that since we informed him that he could get a refund of $500.00, and he is saying that we must honor that refund, no matter what. I have explained to him that Airline is the who has control over your ticket and we cannot give you the exact amount as they made a mistake not Airfare.com. We can refund the processing fee of $as well to his account, but he do not want thatIf he would like to proceed with the refund of $for the unused taxes and also we will refund the $which was charged as processing feeThere is nothing we can do more than thisWe do not calculate the taxes and fees as Airline doesIf he has a case, he can contact the Airline directlyThank you,AJ K***/Customer Care Supervisor

Dear Revdex.com,
","sans-serif"">Please forward the below response to
our customer.
Thank you,
Dear Customer,
Thank
you for notifying us of your complaintWe strive to provide you with the best
possible service, and when you feel that it fails to meet your expectations,
it’s important for us to know
We’re
sorry that you received service that prompted you to contact us with a
complaint, and we regret any inconvenience or frustration that your experience
has caused youI have received your complaint and I can totally understand
your frustrationThe request is sent to Airline for further investigation
As
soon as we receive a reply form Airline, we will notify you
Thank you,
AJ K***
Customer Care Supervisor