Williams Sonoma, Inc.

The Corporate Customer Relations Department for Williams-Sonoma Incand Pottery Barn are in receipt of this customer's complaint. I have reached out to the customer to address her concernsI will be sending the customer a $merchandise credit, the price of her rug. I consider
this issue to be resolved
*** ***, Corporate Customer Relations, Williams-Sonoma, Inc

Complaint: ***I am rejecting this response because
I am working with business but issue is still not resolved Sincerely,*** ***

The Corporate Customer Relations Department for Williams-Sonoma Incand Pottery Barn Kids are in receipt of this customer's complaint. I have confirmed that the customer has received her replacement and a credit in the amount of has been issued back, as compensation We
consider this issue to be resolved
Sincerely,
*** ***
Corporate Customer Relations
Williams-Sonoma Inc

Initial Business Response /* (1000, 5, 2015/10/28) */
*** has received all items with exception of ottomanThis has to be reordered and reproducedCurrently, there is a an ESTIMATED shipping date of 11/16/
Initial Consumer Rebuttal /* (3000, 7, 2015/11/04) */
(The consumer indicated
he/she DID NOT accept the response from the business.)
Since I did not receive all the items on time, I think the delivery charge should be refunded
Final Business Response /* (4000, 9, 2015/11/12) */
Spoke with Ms***Apologized for issues associated with delivery and other missed opportunitiesIssued $credit to credit card on fileMatter resolved with no further action

Initial Business Response /* (1000, 7, 2015/12/10) */
Please provide the order number to which your complaint applies so that it may be researched

Initial Business Response /* (1000, 5, 2015/11/06) */
As of 10/18/15, *** has received a full refundWe consider this matter resolved with no further action to be taken
Initial Consumer Rebuttal /* (3000, 7, 2015/11/14) */
(The consumer indicated he/she DID NOT accept the response from
the business.)
I have not received $from the companyI received $I used earned points to use $I haven't received my earned points back yet
Additionally, I wanted the company to explain why the product wasn't shipped for over days of ordering and then I had to cancel itOne of the products was a present for my 18-month old daughter for HalloweenIf the company cannot deliver on time, they should specify it on their website and let the customers know that they cannot deliver for 2-months or whatever the expected timeline is
Final Business Response /* (4000, 9, 2015/11/20) */
Per the Terms and Conditions of the credit card agreement, Rewards are not "refunded" when an order is returned or canceledThere is no remaining balance to be returned to the ***We consider this matter resolved and will take no further action
Final Consumer Response /* (4200, 11, 2015/11/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Typical business, who is providing bad *** *** and there is nothing anybody can do anything about it
I'm done

Complaint: ***I am rejecting this response because:
I did not want this to close the case by accepting this business response as it just says they are re-reviewing it. Sincerely,*** ***

The Corporate Customer Relations Department for Williams-Sonoma Incand Pottery Barn are in receipt of this customer's complaint. I have reached out to the customer to address her concerns. I have confirmed that the customer will receive a refund check in the amount of $mailing
to her via USPS. I consider this issue resolved
Sincerely,
*** ***

The customer's credit card number has been removed from the order. In addition, the order shows as Canceled. Our policy does not allow for orders (even canceled ones) to be deleted from the system. We will take no further action regarding this and consider this matter as resolved. *** ** ***

Williams-Sonoma, Inc
The customer was aware personalized items cannot be returned
The customer was advised a request to cancel the order was submitted; however, it may be too late to cancel and the request was not guaranteed
The order was already in fulfillment and submitted to be personalized
therefore, it was too late to cancel the order
As a courtesy, we had made an exception to allow the customer to return the itemsA return label was sent to the customer on 04/19/Once received, a merchandise card will be sent to her
We consider this Revdex.com matter as closed
Thank you!

Initial Business Response /* (1000, 7, 2015/09/15) */
Please provide us with the location (street name, city and state) of the store at which you placed the orderPlease provide us with the order number so this can be researched
Initial Consumer Rebuttal /* (3000, 9, 2015/09/16) */
(The
consumer indicated he/she DID NOT accept the response from the business.)
Danbury Fair Mall
***
Order # XXXXXXXXXXXX
Final Business Response /* (4000, 11, 2015/09/22) */
Conversation with *** todayShe and I are working together toward resolutionShe has agreed to extend additional patience during this processThe *** has been provided with a sole point of contact through resolution
Final Consumer Response /* (4200, 14, 2015/10/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
After speaking with "sole point of contact" no resolution was madeAfter over a week, there was no update on the status of the orderFurthermore, the only alternative offered was for me to cancel the orderIt seems as if Pottery Barn had not a single care the strife that I had been put throughYes, I cancelled however now I have to look for a new sofa which is no easy featThis has NOT been resolved for me

Initial Business Response /* (1000, 6, 2015/11/13) */
Please provide an order number so that we may research this

Final Consumer Response /* (2000, 6, 2015/12/23) */
This case has been resolved since the complaint was filed

The Corporate Customer Relations Department for Williams-Sonoma Incand Pottery Kids are in receipt of this customer's complaint. I have reached out to the customer to address his concerns. I have confirmed that the customer has received his delivery in full and I will be
sending the customer a $merchandise credit, as compensation. I consider this issue to be resolved

Complaint: ***I am rejecting this response because: Pottery Barn's initial response to my concern was to inform me that the peeling of the stain on their product was because, based on their visual observation of my picture, due to the fact that the product was NOT covered while outside (In essence calling me a liar) Never did they say to me that it is their recommendation to leave furniture inside (and include care instructions) Furthermore, the peeling of OUTDOOR teak furniture should never occur--unless the product is made incorrectly Hence the reason I am seeking a refund; the set is faulty and damaged I did not receive the product I ordered and I am given a different response whenever this is questioned
I have all of the correspondence from Pottery Barn and can prove that this newest response was never stated previously In addition, it is irrelevant Stain just started shaving/peeling off a brand new teak table and chairs--I am not referring to typical weatheringThey are faulty products and I still am seeking a refund To be honest, at this point I really don't want a replacement because it will just happen again; not to mention the unprofessionalism of Pottery Barn is quite concerning
Sincerely,
* ***

Initial Business Response /* (1000, 5, 2016/01/15) */
A full credit was $3,was issued to the ***'s credit card on 1/7/We consider this matter resolved with no further action to be taken

Tell us why here
The Corporate Customer Relations Department for Williams-Sonoma Incand Pottery Barn Teen are in receipt of this customer's complaint. I have reached out to the Product Information Department for a listing of the materials used to make this item.
The response comes from the product information records of since this item is no longer available. The list is 100% cotton and 100% polyester. No chemicals are listed. I have left this information in a voice mail for the customer as well. I consider this issue to be resolved

Sent to the District Manager for this specific store to resolve. Awaiting response

The Corporate Customer Relations Department for Williams-Sonoma Incand Pottery Barn Kids are in receipt of this customer's complaint. We have reached out to the customer to address her concerns. We have approved the compensation as requested. On 01/14/to honor this request,
we issued a credit in full, for -$which offers the stocking product as complimentaryWe consider this matter to be resolved
Sincerely,
*** ***
Corporate Customer Relations
Williams-Sonoma Inc

Complaint: ***I am rejecting this response because: I do not see or cannot view any Response from the business as indicated on this website.Sincerely,*** ***