Williams Sonoma, Inc.

I apologize for the issues which *** *** experienced with this particular order. Review of all notes indicate that every request was handled within the policy guidelines. The item has been picked up, and a full credit has been issued to her credit card. No additional compensation will be forthcoming on this order. We consider this to be resolved and will take no additional action. *** ** ***

Complaint: ***I am rejecting this response because
I am working with business but issue is still not resolved Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

The Corporate Customer Relations Department for Williams-Sonoma Incand Pottery Barn are in receipt of this customer's complaint. I have reached out to the customer to address her concernsI will be sending the customer a $merchandise credit, the price of her rug. I consider
this issue to be resolved
*** ***, Corporate Customer Relations, Williams-Sonoma, Inc

Initial Business Response /* (1000, 5, 2015/11/06) */
As of 10/18/15, *** has received a full refundWe consider this matter resolved with no further action to be taken
Initial Consumer Rebuttal /* (3000, 7, 2015/11/14) */
(The consumer indicated he/she DID NOT accept the response from
the business.)
I have not received $from the companyI received $I used earned points to use $I haven't received my earned points back yet
Additionally, I wanted the company to explain why the product wasn't shipped for over days of ordering and then I had to cancel itOne of the products was a present for my 18-month old daughter for HalloweenIf the company cannot deliver on time, they should specify it on their website and let the customers know that they cannot deliver for 2-months or whatever the expected timeline is
Final Business Response /* (4000, 9, 2015/11/20) */
Per the Terms and Conditions of the credit card agreement, Rewards are not "refunded" when an order is returned or canceledThere is no remaining balance to be returned to the ***We consider this matter resolved and will take no further action
Final Consumer Response /* (4200, 11, 2015/11/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Typical business, who is providing bad *** *** and there is nothing anybody can do anything about it
I'm done

Final Consumer Response /* (2000, 6, 2015/12/23) */
This case has been resolved since the complaint was filed

Initial Business Response /* (1000, 7, 2015/09/15) */
Please provide us with the location (street name, city and state) of the store at which you placed the orderPlease provide us with the order number so this can be researched
Initial Consumer Rebuttal /* (3000, 9, 2015/09/16) */
(The
consumer indicated he/she DID NOT accept the response from the business.)
Danbury Fair Mall
***
Order # XXXXXXXXXXXX
Final Business Response /* (4000, 11, 2015/09/22) */
Conversation with *** todayShe and I are working together toward resolutionShe has agreed to extend additional patience during this processThe *** has been provided with a sole point of contact through resolution
Final Consumer Response /* (4200, 14, 2015/10/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
After speaking with "sole point of contact" no resolution was madeAfter over a week, there was no update on the status of the orderFurthermore, the only alternative offered was for me to cancel the orderIt seems as if Pottery Barn had not a single care the strife that I had been put throughYes, I cancelled however now I have to look for a new sofa which is no easy featThis has NOT been resolved for me

The customer's credit card number has been removed from the order. In addition, the order shows as Canceled. Our policy does not allow for orders (even canceled ones) to be deleted from the system. We will take no further action regarding this and consider this matter as resolved. *** ** ***

Williams-Sonoma, Inc
The customer was aware personalized items cannot be returned
The customer was advised a request to cancel the order was submitted; however, it may be too late to cancel and the request was not guaranteed
The order was already in fulfillment and submitted to be personalized
therefore, it was too late to cancel the order
As a courtesy, we had made an exception to allow the customer to return the itemsA return label was sent to the customer on 04/19/Once received, a merchandise card will be sent to her
We consider this Revdex.com matter as closed
Thank you!

Initial Business Response /* (1000, 6, 2015/11/13) */
Please provide an order number so that we may research this

The Corporate Customer Relations Department for Williams-Sonoma Incand Pottery Barn are in receipt of this customer's complaint. I have reached out to the customer to address her concerns. I have confirmed that the customer will receive a refund check in the amount of $mailing
to her via USPS. I consider this issue resolved
Sincerely,
*** ***

Complaint: ***I am rejecting this response because:
I did not want this to close the case by accepting this business response as it just says they are re-reviewing it. Sincerely,*** ***

The Corporate Customer Relations Department for Williams-Sonoma Incand Pottery Kids are in receipt of this customer's complaint. I have reached out to the customer to address his concerns. I have confirmed that the customer has received his delivery in full and I will be
sending the customer a $merchandise credit, as compensation. I consider this issue to be resolved

Initial Business Response /* (1000, 7, 2015/12/10) */
Please provide the order number to which your complaint applies so that it may be researched

The Corporate Customer Relations Department for Williams-Sonoma Incand Pottery Barn Kids are in receipt of this customer's complaint. We have reached out to the customer to address her concerns. We have approved the compensation as requested. On 01/14/to honor this request,
we issued a credit in full, for -$which offers the stocking product as complimentaryWe consider this matter to be resolved
Sincerely,
*** ***
Corporate Customer Relations
Williams-Sonoma Inc

Please provide the order number for this so we may research it

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Tell us why here
The Corporate Customer Relations Department for Williams-Sonoma Incand Pottery Barn Teen are in receipt of this customer's complaint. I have reached out to the Product Information Department for a listing of the materials used to make this item.
The response comes from the product information records of since this item is no longer available. The list is 100% cotton and 100% polyester. No chemicals are listed. I have left this information in a voice mail for the customer as well. I consider this issue to be resolved

Williams-Sonoma, Inc
As requested by customer, once items are received, a credit will be applied to card on the order
Thank you!

Mr*** spoke with General Manager *** *** on 4/23/at approximately 4:p.m. Ms*** returned the plates at the store where she is located as he did not want to return to the Gulstream location. She refunded his credit card as he requested in the amount of $54.27.
She sent a UPS label so that he could send the plates back to her which he indicated he was more than happy to do. Mr*** expressed to Ms*** that he was happy with the outcome. Therefore, we consider this matter resolved and will take no further action. *** ** ***