Williams Sonoma, Inc.

Complaint: ***
I am rejecting this response because: William Sonoma SOLD me the ordered items when my card was charged for the order on November 6thdays passed and then they notified me of the mistake on November 9th- the day that the ordered items should have arrivedThis does not seem to be fair to meIf you were not honoring the items you clearly SOLD me because you CHARGED my card, Williams Sonoma should have refunded me at that same timeWilliams Sonoma only refunded me on November 11thI just think that once you charged someones card and confirm the order you need to honor that.
Sincerely,
*** ***

Yes!! I finally received the order todayThe mailman figured out the mistake in the shipping labelThank you for inquiring and following up.
Best,*** *** ***

Initial Business Response /* (1000, 5, 2016/01/15) */
On 12/26/15, a merchandise card for $2,was issued in errorIt should have gone back to the credit card on fileA request has been made to cancel the merchandise cardIf we determine that it has not been used (any portion of it), we
will cancel the merchandise card and issue the full credit to the credit card on file
Initial Consumer Rebuttal /* (3000, 7, 2016/01/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It has been business days since Williams Sonoma replied and they have still have yet to credit our account as of today Saturday January 23, We did received a second merchandise card in the mail damaged from the post office and have not used either gift cardWe said we would never shop with their company again and haven't used the cardsThey are still attached to the cards they came onWilliams Sonoma still continues to say one thing and not follow throughIt should not take this long to cancel the cards-two, not one like they say was mailed each for $1,totaling $
There is no middle ground to settled on, they got their defective merchandise back over a month ago and we still do not have a credit to our accountWe would like the credit for $back on our account
Final Business Response /* (4000, 10, 2016/01/25) */
On 1/23/16, the merchandise card was completely voidedThe amount of $2,was issued back to the ***'s credit card on fileThis matter is resolved with no further action to be taken
Final Consumer Response /* (2000, 12, 2016/01/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)

The Corporate Customer Relations Department for Williams-Sonoma Incand West Elm are in receipt of this customer's complaint. The customers sofa's have been picked up and credit has been issued. I consider this issue to be resolved

The Corporate Customer Relations Department for Williams-Sonoma Incand Pottery Barn Kids are in receipt of this customer's complaint. I have reached out to*** *** to address her concerns. I have confirmed that the customer has received the replacement rocker. However, it
arrived with damage and very dirty. I will be requesting a furniture medic to come to the home to clean the rocker and bring to 1st quality. If we are unable to bring the rocker to 1st quality a replacement will be issued and a pickup upon delivery. I will continue to follow this order for completion, satisfaction and compensation
Sincerely,
*** ***
Corporate Customer Relations
Williams-Sonoma Inc

We are still working on getting the couchI will not close the response until my item has arrivedThank you*** ***

Customer received a refund check of $2,On 4/5/16, the husband verified that the check had cleared their bankThis matter is resolved with no further action to be taken

Initial Business Response /* (1000, 10, 2015/11/11) */
The item purchased was on clearance which makes it non-refundable, non-returnableHowever, the item was dirty and defectiveThe *** may return it to a local store or to the Distribution CenterUpon receipt, we will issue a credit for
the difference of the $merchandise card she has already received and the $shipping which was refundedThis would be a credit of $to her credit card once the item has been returnedWe are unable to replace the item as is is sold outWe will not offer a discount to keep "as is

The Corporate Customer Relations Department for Williams-Sonoma Incis in receipt of this customer's complaint. I would like to apologize to Mr*** *** for any inconvenience he has experienced. I have reached out to our marketing department and asked that they remove Mr***
*** from the mailing list and all future mailings. Please consider this issue to be resolved
Sincerely,
*** ***
Corporate Customer Relations
Williams-Sonoma Inc

Initial Business Response /* (1000, 12, 2015/08/19) */
The Corporate *** Relations Department for Williams-Sonoma Incand Pottery Barn Kids are in receipt of this ***'s complaintI have noted replacement order has been issued, and the made-to-order is currently in vendor production
Merchandise Credit in the amount of $has been issued for the inconvenienceI consider this issue to be resolved
Initial Consumer Rebuttal /* (3000, 14, 2015/08/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I would be more than happy to accept the resolution plan from the *** as soon as the items outlined in the response dated 8-have occurredIf a credit has been issued, it would be nice to know as to what form that would be received as I have not seen a credit to my Visa status or received anything in the mail from Pottery Barn Kids to date
Thank you
Final Business Response /* (4000, 16, 2015/09/08) */
In response -
Credit in the amount of $was issued back to Visa ending XXXXDate: 8/24/It does take up to seven days for credits to sppear back to the method of payment
$Merchandise Credit was issued on 7/27/That would take approximately ten days to deliver to the ***'s physical mailbox
UPS Tracking # 1ZV865FXXXXXXXXXXX confirms replacement Order XXXXXXXXXXXX delivered with the Ottoman Slipcover on 8/20/
Williams-Sonoma Incand Pottery Barn Kids consider this ccncern resolved
Final Consumer Response /* (2000, 18, 2015/09/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Initial Business Response /* (1000, 9, 2015/11/24) */
*** has been removed from all mailing and email listsCatalogs are prepared several months in advance; it is possible he will receive a couple more catalogs
We consider this matter resolved with no further action to be
taken
Initial Consumer Rebuttal /* (3000, 11, 2015/11/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have written to them on different occasions starting last yearThey ignored my letters till the Revdex.com got involvedNow they are telling me it might take months to resolveThis is unacceptableI want to stop receiving their catalogs immediatelyOnce I have been catalog free fro several months then I will consider the matter resolved, till then please leave it open
Thank you,
***

Complaint: ***
I am rejecting this response because:
There was not reason given for charging me twice I? understand their policy however not their right to charge me twice Just because they gave a coupon doesn’t correct the fact they acted fraudulentlyIn their response there is no reason given or an apology for charging me twice
Sincerely,
*** ***

On 3/31/16, *** *** contacted me in regards to Order ***. I had issued Refund Check #*** in the amount of $773.49, which included $additional for the couple's inconvenience. That check cleared on 4/5/16. Mr*** advised the issue was with AMEX Gift Card *** which was not able to be credited for the remaining $188.72. I issued Refund Check #*** in the amout of $188.72. That check cleared on 4/11/6. Mr*** advised me at the time that he was satisfied with the provided resolution
Williams-Sonoma Incon behalf of Williams-Sonoma considers this issue resolved

Initial Business Response /* (1000, 5, 2016/01/22) */
Care instructions for the purchased leather sofa on our website state:
Although leather is one of the most durable upholstery materials, proper care is vital to maintain its appearance & performance:
Avoid direct heat and sunlight, dust and
vacuum regularly
Wipe spills immediately with a soft, clean cloth
Rub out minor scratches lightly with a finger
Thorough cleaning by a leather specialist onlyOver-the-counter cleaning products are not recommended
This *** advised on 1/8/that in late October she began using a leather conditioner called Leder Balsam on the sofa which is the same product she uses on her saddleThe introduction of an unauthorized product voided the warranty on this item
The *** had previously contacted us and was given this same informationWe apologize for her disappointmentWe will not be taking any action on this and consider the matter to be resolved

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

The Corporate Customer Relations Department for Williams-Sonoma Incand *** * *** are in receipt of this customer's complaint. I have reached out to the customer to address her concerns. I have confirmed that the customer has received her credit in full and I will be sending
the set of glasses ordered to the gift recipient as compensation. The glasses are scheduled to deliver Monday 9/18/via UPS. I consider this issue to be resolved

Initial Business Response /* (1000, 8, 2015/12/30) */
The Corporate *** Relations Department for Williams-Sonoma Incand Pottery Barn are in receipt of this ***'s complaintI am very sorry for the inconvenience this *** has experiencedI have confirmed that the *** has
received his delivery and a credit in the amount of $544.00, as compensationI consider this issue to be resolved
Sincerely,
*** ***
Corporate *** Relations
Williams-Sonoma Inc
Initial Consumer Rebuttal /* (3000, 10, 2016/01/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Accepting the response from the business would indicate that I am happy with the way the situation was resolvedIn essence, I feel that the situation was mishandled even at the very endA company with outstanding *** *** might have emailed me to state that my refund would be processed at a certain date and to apologize for the inconvenienceInstead, I waited for about weeks and then noticed the credit back on my cardDo I feel like a valued ***? Not really
Final Consumer Response /* (2000, 13, 2016/01/13) */
I would like to accept the employer's responseWhile my acceptance does not indicate that I am pleased with the standards of their *** ***, I would like to acknowledge that they did in fact process a credit that I was promised would take place after the delivery of my sofa

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Furthermore, my wife has spoken to *** and will wait on *** actions to help resolve this for us
Sincerely, *** ***

I have spoken with the customer and issued the appropriate credit