Williams Sonoma, Inc.

Initial Business Response /* (1000, 26, 2015/12/26) */
The Corporate *** Relations Department for Williams-Sonoma Incand Pottery Barn Teen are in receipt of this ***'s complaintI have reached out to the *** to address her concernsPer the ***'s request, we have scheduled a
phone appointment for a later date and we will re-contact the *** at that time to continue our review of her order and concerns

First, WS asked for an order number. If they had read my complaint they would have realized that it was a transaction at a store, therefore, I do not have an order number. Second, I and my bank have sent documentation numerous times to their customer service organization, how many times and to how many people do I have to provide this stuff? Did customer service throw all my stuff away? This is why I processed this complaint, WS is impossible to do business with, they don't even communicate with their own organizations. They have my name, so go ask yourselves who has been working this through your own customer service! This has been going on for two weeks, I want the money you stole from my checking account back immediately, I have done all the work for you several times, now just get it done!

Williams-Sonoma, Incresponded to Mr***’s complaint on 6/16/and stated our company’s positionWe again apologize for any inconvenience and delays Mr*** experiencedThe credit in the amount of $was processed on our end on 6/18/and should be posted to the customer’s Visa account within business hours. We consider this issue closed and no further action.Sincerely,
*** ***Williams-Sonoma Inc.Corporate Customer Relations

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meWest Elm has agreed to order replacement items to circumvent the need for repairs and offer an additional 40% discountThank you very much for your help
Sincerely, *** ***

I do not understand what clarification you need from me Please advise

Complaint: ***I am rejecting this response because:
I am not rejecting but need more time to ensure that the company fulfills its promise to deliver and assemble the missing peevesSincerely,*** ***

Initial Business Response /* (1000, 10, 2015/08/05) */
The Corporate *** Relations Department for Williams-Sonoma Incand Pottery Barn Kids are in receipt of this ***'s complaint
It is a corporate decision that Williams-Sonoma Incorporated does not honor sale price adjustments, post
order completion
We found the *** entered and completed their ordersIn each case the *** authorized the order totals that were charged to their credit card
Disclaimer information is provided on each promotion offered to our customers, electronically as well as mailings
In reviewing the ***'s complaint, the *** was offered different resolutions that she opted to decline
I consider this issue to be resolved
Initial Consumer Rebuttal /* (3000, 12, 2015/08/11) */
I am not satisfied with Pottery Barns generic auto responseThe response failed to answer any of my complaints about their sales and return policyPottery Barn needs to do a better job at informing the consumer that if you make a purchase on a Monday and then the items that you previously purchased reduce in price by Tuesday before your items even ship, that you as the consumer cannot receive the difference in the price for these itemsThe items purchased were school supply donations and because of pottery barns policies the kids were not able to get as many supplies as they could haveI advised other parents at the school that they should be aware of Pottery Barn sales and return policiesA recent google search confirmed that I'm not the only consumer with these issues

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Customer's issue is not with Williams-Sonoma, Incbut with a delivery company. This matter is resolved, and we will take no further action

Initial Business Response /* (1000, 5, 2015/12/30) */
I received confirmation the West Elm Futon was picked up/returbed and have credited $1,back to ***'s West Elm credit card
I left a voice message for *** *** in apology, advising of the credit and to allow 2-business days
to see post

Initial Business Response /* (1000, 5, 2016/01/04) */
Good afternoon,
Both sofas have been picked up from the *** and a credit of $was issued back to the ***'s credit card on 12/01/
Sincerely,
*** ***
Williams Sonoma Inc
Initial Consumer Rebuttal /*
(3000, 7, 2016/01/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I asked to receive a checkWhen can I expect a check? I do not want credit on my credit card
Final Consumer Response /* (2000, 9, 2016/01/11) */
I have recently received a check and consider this matter closed Thank you for support

Initial Business Response /* (1000, 15, 2015/11/09) */
The Corporate *** Relations Department for Williams-Sonoma Incand West Elm are in receipt of this ***'s complaintWe appologize for the delay in receiving a response from our companyCustomers issues were addressed by our
*** *** department and he was fully credited on 10/12/
Initial Consumer Rebuttal /* (3000, 17, 2015/11/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I received the credit on my card but it is a credit which requires that I spend additional dollars at West ElmI have not yet received a refund to my bank account
Final Business Response /* (4000, 19, 2015/11/13) */
Corporate *** relations contacted Comenity Bank in behalf of the ***.Comenity bank will be processing the refund to the ***All issues are now considered resolved

Initial Business Response /* (1000, 5, 2016/01/08) */
Good morning,
Package was delivered on 12/29/*** spoke with supervisor on 12/23/that offered 50% credit and shipping waivedThe *** accepted this offer and the credit was issuedThis issue is
resolved
Sincerely,
*** ***
Williams Sonoma Inc

Complaint: ***I am rejecting this response because: I have not received any phone calls or messages to my line* *** *** *** Sincerely,*** ***

The Corporate Customer Relations Department for Williams-Sonoma Incis in receipt of this customer's complaint. I would like to apologize to *** *** for the inconvenience and the problems she experienced. We have forwarded this customer’s concerns to retail leadership for the
Manhattan Beach store, for their review and follow up. We have been advised that they are sending MsSchwartz a $gift card and they are working to resolve the credit issue. Please consider this issue to be resolved
Sincerely,
** *** ***
Corporate Customer Relations
Williams-Sonoma Inc

Initial Business Response /* (1000, 5, 2016/01/25) */
The Corporate *** Relations Department for Williams-Sonoma Incand Pottery Barn Teen are in receipt of this ***'s complaintI would like to apologize for all problems, inconvenience and delays Ms*** experiencedI have
confirmed that the *** was issued a credit in the amount of $on the new order for the Got Game Chair, as compensationIn addition, a replacement has been issued on the original order for the Mini Rocker Speaker Chair, which is on backorderWe anticipate the back order to fill and ship by the end of April
Sincerely,
*** ***
Corporate *** Relations
Williams-Sonoma Inc
Initial Consumer Rebuttal /* (2000, 7, 2016/01/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I had to call my credit card company several more times and refuse payment on the Mini Rocker Speaker Chair, because I was charged for both and never given a refund, I also had to call and remind them I was told I would receive a discountI wish it wasn't such a hassle, but I am ok with the outcome

Initial Business Response /* (1000, 5, 2015/11/12) */
This item is listed as "Special Savings - Limited Time Only" and shows a discounted price thus indicating the item is "on sale." The promotion specifically states "Offer not valid on sale items." Unfortunately, we will not issue any
sales price adjustment on this orderWe consider the matter closed with no further action to be taken
Initial Consumer Rebuttal /* (3000, 7, 2015/11/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The CURRENT ad does show the wording "Special Sale" and "Limited Time Only"However, when I placed my order, that particular wording was not on the adI emailed back and forth several times with W-S reps, who told me that they would bring it to the attention of their ad people who would change it for future ads so I believe that the CURRENT ad, showing the wording, is a direct result of thatSince the ORIGINAL ad did not contain the wording, and I placed my order when the ORIGINAL ad was up, not this altered ad, I believe that I am still entitled to a price adjustment

Initial Business Response /* (1000, 18, 2015/10/23) */
As of November 2014, Pottery Barn no longer does price matchingThis *** was given a $merchandise card as a courtesy which was sent out on 9/6/
We consider this matter resolved with no further action to be taken
Initial
Consumer Rebuttal /* (2000, 20, 2015/10/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Crappy, non-consumer friendly policy by this companyI appreciate that they made this one transaction right with the gift card, but they've lost me as a *** for lifeHow can a company inspire company loyalty when you can purchase an item one day, only to have it go on sale within a day or two, and the *** is just out of luck? Not a good policy at all! Yes, they'll save money in the short term, but lose in the long runI'm saying that I accept their response, as I took the gift card, and I don't see them caring enough to review/change their policyThat's really too bad

Revdex.com:Ms*** was very responsive and helpful throughout this processOnce I contacted the Revdex.com, she was able to locate my order and find out the cause of the delayShe did everything in her power to assist me in getting my orderIf it had not been for her diligence, I would have had to re-order my sofa and loveseat and wait another 8-weeks or cancel my orderI am so pleased with the sofa and loveseat, they are beautifulI was pleased with the outcome and the compensation that was negotiatedI felt that it was fair and I appreciate the hard work that Ms*** did to get me to the end of this ordeal! I accept this response and request that the Revdex.com consider this case file closed to satisfaction.*** ***

Initial Business Response /* (1000, 7, 2015/12/12) */
Williams-Sonoma Incand West Elm, will take out of policy action to honor original Order XXXXXXXXXXXX final sale price, on new *** Order XXXXXXXXXXXX placed 11/4/The credit will be to Order XXXXXXXXXXXX method of payment, once billed
post-production completionAnticipated date - January
Initial Consumer Rebuttal /* (3000, 14, 2016/01/22) */
This email went to a file in my Inbox and I did not open it until just today (1-14-16)The case is still not resolvedThe company has not contacted me yet regarding the matterI did finally manage to get the sofa ordered, and the company did take my money, but they have yet to deliver itI have literally spent hours trying to track it downThe West Elm furniture department says they don't know where my sofa is and keep transferring me around from person to personI have spend hours on hold and left messages and talked to several peopleThis has been the worst customer service everI don't understand why they have a product listed for sale on their website and it takes months for me to place and order and for them to honor that priceThen once I think I will get the sofa, not it seems to be "lost." I began this process of the order back in October and it is now JanuaryIn the meantime the company has my moneyPlease help!!!
Final Business Response /* (4000, 16, 2016/01/27) */
On 1/5/16, as promised, credit was issued in the amount of $honoring the previous offered sale priceOn 1/25/16, Ms*** spoke with Corporate Customer Relations, she confirming that her items were delivered succesfullyWilliams-Sonoma Incconsiders this concern resolved