Williams Sonoma, Inc.

Initial Business Response /* (1000, 5, 2016/02/01) */
Sofa delivered 1/31/to ***We apologize for the delay and inconvenienceThis matter is resolved with no further action to be taken

Good afternoon,
Customer care through the call center would be unable to assist the customer unless an order was placed. The customer states that the piece was purchased in a retail store. The piece would need to be returned to the retail store with proof of purchase. If
the customer cannot produce the receipt, the store would be able to pull up the receipt if it was purchased within days with the customer's credit card informaqtion and approximate date of purchase. If the customer feels that the store is not being helpful, he can email a copy of his receipt to *** and I will work with the store to come to resolution
*** ***
Williams Sonoma Inc

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Furthermore, my wife has spoken to *** and will wait on *** actions to help resolve this for us
Sincerely, *** ***

Initial Business Response /* (1000, 5, 2015/11/19) */
Pottery Barn Kids apologizes for the issues the *** had with the return of the defective backpackAt the time of the order, there was a $pre-authorization charge to ensure funds were available*** was then actually charged
$on 7/12/*** was charged again on 11/6/because the item was not returned timelyOn 11/7/15, the *** was sent a $merchandise card for the inconvenienceThe *** received a $credit on 11/13/We consider this matter resolve with no further action to be taken
Initial Consumer Rebuttal /* (2000, 7, 2015/11/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)

All credits have been returned to the customer. Under the terms and conditions on our website, there is an inaccuracy disclaimer. This allows for the correction of pricing discrepancies including cancellation of the order. All impacted customers were sent an apology email and a 20%
discount promotion code. We consider this matter resolved and will take no further action. *** ** ***

I have spoken with the customer and issued the appropriate credit

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and accept this resolutionSincerely, *** ***

Complaint: ***I am rejecting this response because:
The district Manager needs to work with *** and *** to get this removed, not the BankThis was an unauthorized credit check
Sincerely,*** ***

Complaint: ***I am rejecting this response because: This response does not also address the *** that I feel I am due after purchasing a bed, begging months for this bed to be delivered when another customer can order this exact bed directly from the website and have it shipped and delivered one week laterThe frustration, lack of customer service in getting this bedThe scheduled appointment on March 24th with email confirmation saying my bed would be delivered between 7:30-AM that I waited for, and delivery no showed and later learned my delivery was cancelled and no one contacted me to cancel the appointmentI was given only reimbursement with shipping and this is not enough to satisfy all of the mistakes on this order and still ending up with a damaged bed that I am now waiting replacement parts for.Sincerely,*** ***

Initial Business Response /* (1000, 5, 2016/01/14) */
Please provide an order number so that this issue can be researched

The Corporate Customer Relations Department for Williams-Sonoma Incand Pottery Barn are in receipt of this customer's complaint. I would like to apologize to Ms*** for any inconvenience. I will reach out to our Marketing Department and have them remove Ms***
email from any future mailings. Please consider this issue to be resolved
Sincerely,
*** ***
Corporate Customer Relations
Williams-Sonoma Inc

Initial Business Response /* (1000, 5, 2015/11/20) */
*** advised on 11/19/that matter had been resolved

Complaint: ***
I am rejecting this response because: the Credit card company said that they could not provide any information as to why my orders did not go thru and recommended that I go to the store and not order onlinethey could not provide info regarding my missing merchandise credit # ***Sincerely,*** ***

Initial Business Response /* (1000, 16, 2015/11/18) */
Corporate *** relations has reached out to the ***We have apologized for the lack of updates and her order and wrong information that was providedThis issue has been resolved with the ***

Initial Business Response /* (1000, 12, 2015/10/06) */
The corporate *** relations team is in receipt of the ***'s complaint*** has received delivery and compensation for his issuesThis issue is considered resolved

The Corporate Customer Relations Department for Williams-Sonoma Incand West Elm are in receipt of this customer's complaintI have confirmed that the customer has filed a claim with our property damage insurance company. We stand by the decision as stated by this company. We again apologize for any confusion or disappointment this may have caused you, and want to thank you for your understandingWe consider this issue closed

Initial Business Response /* (1000, 10, 2016/01/01) */
Good afternoon,
This order is being addressed by our Retail District Manager as well as our Retail Platnum TeamA replacement has been issued and will be followed through to deliveryThe *** will be compensated upon successful
delivery
***
Williams Sonoma Inc

Complaint: ***I am rejecting this response because this is a horrible company and their response is just insulting. Sincerely,*** ***

Initial Business Response /* (1000, 5, 2016/02/22) */
The Corporate Customer Relations Department for Williams-Sonoma Incand Pottery Barn Brands are in receipt of this customer's complaintI would like to apologize for all problems, inconvenience and delaysI have confirmed that the customer
has now received delivery of the Round About ChairI will be issuing a credit in the amount of $as compensation for the inconvenience and delaysThe customer can expect the credit to post to their Amex within business hoursPlease consider this issue to be resolved
Sincerely,
*** ***
Corporate Customer Relations
Williams-Sonoma Inc
Initial Consumer Rebuttal /* (2000, 7, 2016/02/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I did receive my order, albeit almost weeks after it was supposedWhile I feel that $is not completely fair to compensate for the time/inconvenience ($would be more like it), I don't want to spend more time fighting thisI consider this case closedThank you Revdex.com for facilitating