Williams Sonoma, Inc.

Spoke with customer. Delivery is scheduled for 9/30/17. I will follow up on 10/2/to ensure she received a successful delivery. *** ** ***

The Corporate Customer Relations Department for Williams-Sonoma Inc and Pottery Barn are in receipt of this customer's complaint. I have reached out to the customer to address her concerns. I am working with the customer to deliver and assemble the bed. I consider this issue to be resolved upon successful delivery and compensation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to mePottery Barn Kids was able to return the item and credit my account
Sincerely,
*** ***

Initial Business Response /* (1000, 10, 2015/07/03) */
We have issued a credit in the amount of $to the ***'s credit cardShe should see the credit in 48-hours
The item was mismarked on the websiteOur Terms and Conditions and posted on the website includes an Inaccuracy
Disclaimer which states:
From time to time there may be information on our Web Site or in our catalog that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availabilityWilliams-Sonoma, IncBrands reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order)
Any action relating to the use of the Web Site, catalogs or any transaction with Williams-Sonoma, Incmust be brought in the state or federal courts located in the County of San Francisco, California
Therefore, this order has been canceledIt will not be filled, and the money has been returned to the ***We consider this matter to be closed
Initial Consumer Rebuttal /* (3000, 12, 2015/07/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Because I asked to speak with a manger regarding my complaintI have been lied to several timesThe items is available for deliveryThe initial delivery was lost, which is what I was toldI am not satisfied with the response
Final Business Response /* (4000, 14, 2015/07/10) */
The refund of this item was issued to the ***'s credit card on 7/3/
As previously stated, the item was mismarked on the websiteOur Terms and Conditions and posted on the website includes an Inaccuracy Disclaimer which states:
From time to time there may be information on our Web Site or in our catalog that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availabilityWilliams-Sonoma, IncBrands reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order)
Any action relating to the use of the Web Site, catalogs or any transaction with Williams-Sonoma, Incmust be brought in the state or federal courts located in the County of San Francisco, California
Therefore, this order has been canceledIt will not be filled, and the money has been returned to the ***We consider this matter to be closed, and we will take no further action
Final Consumer Response /* (4200, 16, 2015/07/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is in bad taste of the company and exemplify poor *** *** at its bestMy funds were held from May -July with the company knowing they had not intentions on deliveringIt can be agreed upon that I don't accept the response and the business acted with poor *** *** and it's unfortunate that a business such as West Elm doesn't appreciate loyal customersI ask that my mailing address and emails be removed from your advertising immediately

Williams-Sonoma, Inc
We apologize for any inconvenience
The gift card was voided per customer's request
Shipping credit was issued to the credit card on the orderPlease allow business hours for the funds to appear on the customer's bank records
Thank you!

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Initial Business Response /* (1000, 6, 2015/12/16) */
Williams-Sonoma Inc.and Pottery Barn, consider this issue resolve12/3/delivery was confirmed successful$Merchandise Credit was issued on 12/10/and sent via UPS Rush to the below address
***
XXXXX
Initial Consumer Rebuttal /* (2000, 8, 2015/12/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)

On behalf of Williams-Sonoma IncCorporate Office, we apologize for the customer's West Elm Order *** issues. I have reached out to *** *** advising temporary credit has been issued in the amount of $3249.22, which will be charged back with fair discount upon assembly
completion of her Leg items. Replacement Order *** is in process for the Ottoman Legs, our vendor indicating backorder. Request has been made for the vendor to ship out as soon as in stock to the customer's address location. The Corner unit legs replacement will be issued as soon as item number has been provided. Request for vendor expedite will also be made for the Corner Legs, those shipping to the customer's address location. Assembly will be coordinated with her local delivery hub once the Legs deliver to the customer's location
Williams-Sonoma IncCorporate Customer Relations

The customer has been sent a merchandise card for $for the two items she returned. Credits are issued tender-for-tender, thus a merchandise card is appropriate. Please provide a copy of the postal receipt for a refund reimbursement of that amount. Once received,
we will process that request

Tell us why here
I have spoken with Ms*** and she prefers to return this item to a Williams-Sonoma store. I have provided her with the catalog order number needed to return this itemI have advised her to ask the store associate for a merchandise card at the time of
return. I am also sending her a merchandise card for as an apology for the store's refusal to assist I consider this issue to be resolved

The Corporate Customer Relations Department for Williams-Sonoma Incand West Elm are in receipt of this customer's complaint. I have reached out to the customer to address her concerns. I have confirmed that a refund check for the full purchase price has been sent to the customer
The sofa is scheduled to be picked up from the customer on 9/21/17. I consider this issue to be resolved

A replacement seat casing has been ordered for this customer.  It will be sent via UPS once the manufacturing company has completed it.  She has also been issued a $100 merchandise card for her inconvenience.  No further action will be taken.

Initial Business Response /* (1000, 5, 2016/01/11) */
We have issued an order for the Madeline bed fpr the [redacted].

The Corporate Customer Relations Department for Williams-Sonoma Inc. and West Elm are in receipt of this customer's complaint. 
 
West Elm confirmed delivery of customer’s order on 5/5/17. The customer was provided compensation for any miscommunications and resolution.
 
We...

consider this issue resolved.
 
Sincerely,
 
[redacted]
Corporate Customer Relations
Williams-Sonoma Inc.

Initial Business Response /* (1000, 5, 2015/11/06) */
[redacted] has returned item. Credit has been released to her credit card. We consider this matter resolved with no further action.

The Corporate Customer Relations Department for Williams-Sonoma Inc. and Pottery Barn are in receipt of this customer's complaint.  I would like to apologize to Ms. [redacted] for the inconvenience, delays and problems she has experienced.  I have confirmed that the credit has been...

processed in the amount of $99.00 on 4/24/17.  Please consider this issue to be resolved.
 
Sincerely,
 
[redacted]
Corporate Customer Relations
Williams-Sonoma Inc.

Confirmed with customer on 9/21/16 that he has been removed from all email lists.  We consider this matter to be resolved and will take no further action.

The Pottery Barn Kids website clearly states delivery to U.S. territories in 10-15 business days.  The address on the original order is incorrect.  The previously provided tracking number is for a replacement order which was sent.  This matter is resolved, and no furthe raction will be taken.
STANDARD SHIPPING AND PROCESSING
Our shipping and processing charges are intended to compensate our company for processing your order, handling and packing the products you purchase, delivering them to you, and covering related overhead. Most purchases shipped from our warehouses will arrive within 4-5 business days. If there is a delay, we will notify you by mail or email. Some items sent directly from our suppliers may take longer, and items ordered together may not arrive in the same box. Items shipped to Alaska and US Territories are delivered by UPS or USPS at our regular shipping and processing fees, with an additional charge of $10. Some heavy or oversized items cannot be shipped outside the contiguous 48 states. For customers wishing to ship orders to US Territories, APO or FPO addresses via Parcel Post, please call our Sales Department @ ###-###-####.
 
DESTINATION
CHARGE
ARRIVAL
Standard Shipping - 48 States
See Shipping & Processing Chart
4 - 5 business days
Next Day Shipping - 48 States
Add $17.50
Order by 6pm for Next Day Delivery
Alaska
Add $10.00
5 business days
U.S. Territories*
Add $10.00
10 - 15 business days

The Corporate Customer Relations Department for Williams-Sonoma Inc. and Pottery Barn Kids are in receipt of this customer's complaint.  I have reached out to the customer to address her concerns.  I have confirmed that the customer has received her credit in full. I consider this issue...

to be resolved.

On 1/26/17, a credit of $101.08 was issued to the customer's credit card for the return of the bedframe.  Regarding the headboard, research with UPS shows the item was delivered on 12/21/16 at 1746 local time and left at the customer's front door.  We can take no action to provide a credit on this item.  It is suggested the customer contact her credit card company.  We consider this matter resolved and will take no further action.