Williams Sonoma, Inc.

Said refund was sent to customer's credit card on 6/18/16. This matter is resolved with no further action to be taken

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** **

Initial Business Response /* (1000, 5, 2016/02/10) */
Customer elected to receive a replacement loveseatNew order ***Item is custom madeEstimated shipping date is 3/14/Original loveseat will be picked up when delivery made

Complaint: ***I am rejecting this response because:
I had placed an order with a pottery barn issued gift card of $and reward points of $the order did not go thru or was canceledthe gift card and rewards points where never refunded or reissuedI am requesting a full refund or reissue of the gift card *** *** *** *** Sincerely,*** ***

Initial Business Response /* (1000, 7, 2015/10/02) */
Received escalation into Corporate *** Relations team on 9/14/Lunchbox ordered went out of stock during the processing of order*** advised on 9/of inventory issue, and chose alternate itemAssociate failed to place order, as
agreedOnce esclation received, complimentary replacement order placed and expedited to ***, delivered on 9/Merchandise card for cost or product had been issued and sent to *** on 9/Issue resolved on 9/16/

Complaint: ***I am rejecting this response because: I have provided all this information several times to Williams Sonoma customer service dept, I suggest they call their own customer service as
they have all this information, maybe they can get a response from them as I never could.Sincerely,*** ***

Have reached out to *** *** via email on 09/27/requesting to please provide "any detail information you have about this promotion in question? The actual advertisement, date, the promotion code etc."
I have not yet received a response from *** ***
I will send
another update if *** *** make contact with me
Thank you!

Initial Business Response /* (1000, 6, 2015/08/05) */
Ms*** returned the itemsUPS delivered them to our hub on 7/29/A full credit of $was issued to the ***'s credit card todayWe consider this matter to be closed with no further action to be taken
Initial Consumer
Rebuttal /* (2000, 8, 2015/08/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am still disappointed by their website advertising and handling of the issue, but I feel they at least finally offered me an acceptable solutionAs long as the credit actually shows up on my statement I am satisfied

Initial Business Response /* (1000, 6, 2015/09/25) */
This matter is being researchedWe plan to have a response next week
Initial Consumer Rebuttal /* (3000, 8, 2015/09/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Hello,
Our bed was delivered
and installed around midnight on September 23, 2015, after an absolutely terrible *** experience that lasted nearly weeks
WSPB's response to our Revdex.com complaint was not a response but rather a promise to provide a response at a later dateWe have not been contacted by the company and we were responsible for driving the delivery/installation company to complete our installationIf it weren't for our efforts we'd probably still be without a bed
My wife and I expected more from an organization like WSPB where excellence is the (typical) norm
Their response is not acceptable
***
Final Consumer Response /* (4200, 12, 2015/10/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Hello,
We have not been compensated
A member of the PB corporate staff has not reached out to us regarding this horrific *** experience
As such, we do not accept this responseIt's much of the same that we've become accustomed to in our dealings with WSPBIt's very disappointing
Thank you,
*** ***
Final Business Response /* (4000, 14, 2015/11/18) */
All matters have now been resolved with the ***

Initial Business Response /* (1000, 5, 2016/02/11) */
The Corporate *** Relations Department for Williams-Sonoma Incand Pottery Barn are in receipt of this ***'s complaintI would like to apologize for the inconvenience and all problems Ms*** experiencedI have confirmed that
the merchandise card was voided on 1/16/and a credit was issued to the Amex in the amount of $The return on 1/12/was issued as a credit to Amex in the amount of $Please consider this issue resolved
Sincerely,
*** ***
Corporate *** Relations
Williams-Sonoma Inc
Initial Consumer Rebuttal /* (3000, 7, 2016/02/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They did not address this issue:
The catalog did not mention that seasonable items were not returnable
Final Business Response /* (4000, 9, 2016/03/02) */
I apologize if Ms*** was advised incorrectlySeasonal items are returnable, as long as they are not a final sale item and are returned within the day return policy
Sincerely,
*** ***
Corporate *** Relations
Williams-Sonoma Inc
Final Consumer Response /* (2000, 11, 2016/03/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)

The Corporate Customer Relations Department for Williams-Sonoma Incorporated is in receipt of this customer's complaintIn reviewing the customer’s order, the customer has disputed her charge with her bank, who has adjusted her account with a credit, equal to the amount of the charge in question
Since Williams-Sonoma Incorporated has not been paid, we are unable to issue any credits or take any actions, until this dispute is removed by her bankThe customer has been advised to contact our Charge Backs Department regarding her open disputeWe consider this complaint, resolved

This purchase was made on 5/7/17. Our return policy is days. The customer was advised on 2/24/that she can return the two panels for a merchandise card, not a refund. She also has the option to return all if she chooses. However, the credit will be in the form of a
merchandise card as these items are out of return policy. She will need to return to us and upon confirming receipt of items, a merchandise card will be issued for the amount of the items and the associated sales tax. *** ** ***

Initial Business Response /* (1000, 5, 2015/09/17) */
The Corporate *** Relations Department for Williams-Sonoma Incand West Elm are in receipt of this ***'s complaintI would like to apologize for the inconvenience and delays *** *** experiencedI will be processing a credit
in the amount of $for the shipping fees on the order, as compensationThe *** can expect the credit to post to their credit card within business hoursPlease consider this issue to be resolved
Sincerely,
*** ***
Corporate *** Relations
Williams-Sonoma Inc
Initial Consumer Rebuttal /* (2000, 7, 2015/09/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thanks for taking care of this

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is more than satisfactory to meCompany representative was professional, caring, and very responsive! Their response to this complaint was extremely positive and they have more than changed my mind on future business with them as a positive experience.
Sincerely,
*** ***

Complaint: ***I am rejecting this response because:
It is finally responded that they know what part is missing however they are not able to schedule deliver for a few weeks out
They are not willing to discuss compensation consideration until after delivery which I find difficult to understand Nothing will change after delivery
And today I received an unapproved charge from them on my credit card
I have a trail of email messages to PBTeen customer service over the last month asking to speak to management
It's disheartening that the only time I actually get a response is after I submit a Revdex.com complaint
I'm very dissatisfied and will not consider this closed until the bed is finally delivered (please note an entire room of furniture was purchased, you would think they would treat VIP customers with a certain level of consideration) and compensation for my challenges if not full credit as requested and reversal on these new unknown and unapproved charges I'm not sure I authorized them maintaining my credit card information to post future charges and I certainly was not contacted for approval and I have no understanding of what this is for Sincerely,*** ***

The Corporate Customer Relations Department for Williams-Sonoma Incand Pottery Barn are in receipt of this customer's complaint. We will review the customer’s concernsA resolution response is pending
Sincerely,
*** ***
Corporate Customer
Relations
Williams-Sonoma Inc

Called Mr*** to assist. In midst of talking with him, he said he didn't want to do business with us anymore and disconnected the call. We will take no further action to assist this customer. *** ** ***

Initial Business Response /* (1000, 5, 2016/01/09) */
We sincerely apologize for the inconvenience you encountered with this orderThe item was recently shippedIt has been intercepted and is being returned to our Distribution CenterThe final credit of $has been issued to the
***'s credit card on fileWe consider this matter to be resolved with no further action to be taken
Initial Consumer Rebuttal /* (2000, 7, 2016/01/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We were reimbursed for the product we never received

Final Consumer Response /* (2000, 6, 2016/01/13) */
Refunds were made with three partial payments 24days later of my purchaseI still want their apology in writing for ruining our Christmas by delayed notice

Complaint: ***I am rejecting this response because:Sincerely,*** ***
I was told you no longer had this item and would not get any moreTherefore, your customer service person liedShe did not say you had the item for the regular priceShe said you no longer had the item and you would not get the item any longerSo you teach your employees to lie to consumersI would like to know exactly where that statement isWhat I found was All Prices Indicated In This Catalog Are Valid Only For Catalog Orders Through November 1, I tried to place this order before November This was in the middle of the CatalogBasically you do whatever it takes to burn the consumer