Williams Sonoma, Inc.

Initial Business Response /* (1000, 7, 2015/09/04) */
Corporate *** relations is in response to your Revdex.com complaintUpon further research the *** cancelled the nightstand and bed due to the long waitThe matching dresser is being returned*** has been credited in fullIssue is
considered resolved

The Corporate Customer Relations Department for Williams-Sonoma Incand West Elm are in receipt of this customer's complaint. I have reached out to *** *** to address her concerns and apologize for the inconvenience and delays she has experienced. I have issued her a credit in
the amount of $as compensation. Please consider this issue to be resolved
Sincerely,
*** ***
Corporate Customer Relations
Williams-Sonoma Inc

Initial Business Response /* (1000, 7, 2016/01/09) */
Please provide an order number so this issue can be researched
Initial Consumer Rebuttal /* (3000, 9, 2016/01/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
William and Sonoma is requesting the order
number so that they can researchThe order number is XXXXXXXXXXXXI also have a tracking number in which I received from an associate that told me that her supervisor gave herHowever clearly it was not a tracking number that existed since each time I tried to check it it informed me that the tracking number was not availableI firmly believe it was a tracking numberThe tracking number is z53f306tXXXXXXXXXXThey told me the doll would be delivered under this tracking number by the end of day on December 24thI am still requesting that the doll be sent to me at no additional cost since the company clearly misrepresented themselves and gave me as their customer information
Final Business Response /* (4000, 11, 2016/01/18) */
Unfortunately, this item sold out prior to being packed and shipped to this customerWe apologize for the inconvenienceThe item is now no longer available and permanently out of stockThis customer was issued a credit of $on 12/24/and again (though erroneous) on 12/29/We will not attempt to recoup this refund overagewe consider this matter resolved with no further action to be taken
Final Consumer Response /* (4200, 13, 2016/01/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
although I did receive the refund and appreciate that the company is not going to request the second refund back I still feel that I deserve an answer as to why I was told that the doll was packaged and ready to be shipped and then now being told it was not in stock when up until this time of contacting the company now it's not availableI feel that even with the refund recieved the company should look either into this situation and should have offered a replacement doll of equal value free of chargeI called at least times and was told the same thing from each rep

Complaint: ***I am rejecting this response because: I checked my order online today and my credit card information is still attached to this order. Pls see attached screenshot
I have requested my west elm account be deleted; the account is still active. In response to this, West Elm states that no such account existsPlease see attached screenshot; in top right next to cart, it states "*** Account." I get to my account by signing in.
I have requested my credit card information be omitted from your records; my credit card info still displays for this order. I have made many attempts to delete my financial information from your website but it still displays for this order.
I have requested that this order be deleted; West Elm says the order cannot be deleted - and while this is not ideal outcome - I accept that the West Elm technology is limited.
Please delete my account and clear my credit card information from the West Elm website.
Sincerely,*** ***

Initial Business Response /* (1000, 5, 2016/01/20) */
The Corporate *** Relations Department for Williams-Sonoma Incand West Elm are in receipt of this ***'s complaintI would like to apologize to Mr*** for all problems, inconvenience and delays he experienced with his
furniture orderAccording to our records the delivery for his furniture was completed on 1/09/Please consider this issue to be resolved
Sincerely,
*** ***
Corporate *** Relations
Williams-Sonoma Inc

Contact was made with the customer this morning. I am owning the issue and actively working with her. She is providing me with photographs so that we may accurately ascertain what shelf pegs she needs and obtain. Compensation will be discussed once the correct shelf pegs have been
received by the customer

Initial Business Response /* (1000, 7, 2015/10/29) */
Please provide an order number so that we may look into this issue
Initial Consumer Rebuttal /* (3000, 9, 2015/11/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The order number is XXXXXXXXXXXXI
have already spoken to *** *** about this issue, who offered me 15% off, which is a complete insult since West Elm offers 20% off coupons on a frequent basisPlease address this further
Final Business Response /* (4000, 11, 2015/11/09) */
*** has been advised that due to age of order, we will not replace or return itemShe has been offered a 15% discount if she wants to place a new orderShe indicates she receives a 20% discount promotion on a frequent basisShe is more than welcome to use one of those promotions if she desires when she receives itWe allow only one promotion per orderWe consider this matter resolved with no further action to be taken
Final Consumer Response /* (4200, 13, 2015/11/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I would like this matter to remain as unresolvedThe core of the issue is that West Elm cannot guarantee their furniture to last for any extended period of time, which is simply unacceptable business practices

Initial Business Response /* (1000, 5, 2015/11/23) */
Replacement table has been ordered*** keeping damaged table to use until first quality one arrives for deliveryCredit has been issued for shipping and surchargeWorking with ***'s husband to resolve remaining issues
Initial
Consumer Rebuttal /* (2000, 7, 2015/11/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meOf course my acceptance is tied to have my money refundedI discarded the product and am walking to *** across from my residence in a few minutes to purchase a new dish rack
However, I find baffling that a business that advertises as sophisticated, with quality product and top of the line customer service, and considering that their website has so many customer reviews showing the same product with the exact same issue wants a customer to go to the trouble of running errands, spending time, gasoline, money to return an item that costs less than $Which is a lot to me but not a lot to themI offered to send picturesThis is a million dollar company that does not trust their client's word. Well, it appears that after a long conversation, Miss *** decided to trust mine, for which I am appreciative Sincerely, *** ***

The Corporate Customer Relations Department for Williams-Sonoma Incis in receipt of this customer's complaint. I have reached out to the customer to address his concerns. The customer has accepted a complimentary, like product while we work towards a final resolution, regarding his
original order
Sincerely,
*** ***
Corporate Customer Relations
Williams-Sonoma Inc

Initial Business Response /* (1000, 6, 2016/01/08) */
Good afternoon,
Rached out to the *** and left a messageAdvised both items would be credited in fullAlso advised that all missed opportunities would be documented and addressed properlyThis issu is
resolved
Sincerely,
*** ***
Williams Sonoma Inc
Initial Consumer Rebuttal /* (2000, 7, 2016/01/12) */
I received a notice of shipment from the company on December 30th and the items were delivered the next dayI am still upset by this companies lack of *** *** but I truly appreciate the efforts of the Revdex.com in resolving this issueThank you!

Initial Business Response /* (1000, 7, 2015/09/07) */
The Corporate *** Relations Department for Williams-Sonoma Incand West Elm are in receipt of this ***'s complaintI would like to apologize for the inconvenience and delays Ms*** experiencedAccording to our records the
order was completed and delivered on 8/25/I *** be sending the *** a $merchandise credit, as compensationPlease consider this issue to be resolved
Sincerely,
***
Corporate *** Relations
Williams-Sonoma Inc
Initial Consumer Rebuttal /* (2000, 9, 2015/09/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Even though we received the package, it took almost monthsIf a $gift card is the best this company can do for compensation, then that is what we *** acceptPlease make sure that it is mailed to our mailing address, and not our physical address

(The consumer indicated he/she DID NOT accept the response from the business.)I have called the number several times and left messagesThis is ridiculousI'm not hunting her downShe never answers

This review is continuingWe hope to have it completed by Tuesday, March 22, at which time we will provide an accounting of the situation

Initial Business Response /* (1000, 8, 2016/01/15) */
This order was placed on 12/10/Many items sell out early in the season and thus are permanently out of stockThis occurred with several items for this ***We provided a different tree skirt at no charge so the *** would have
oneThe cost of the original tree skirt which sold out was credited to the ***'s credit cardThe other two items which were permanently sold out were also credited to the ***'s credit cardAs a goodwill gesture, we provide the *** with a $merchandise card for the *** failures on this orderWe consider this matter resolved with no further action to be taken

The Corporate Customer Relations Department for Williams-Sonoma Incand West Elm are in receipt of this customer's complaint. I would like to apologize to Ms*** for the problems she has experienced, the inconvenience and delays. I have confirmed that the furniture has now been
picked up and returned. A credit has been issued to her *** card in the amount of $and she should see it posted to her account within business hours. Please consider this issue to be resolved
Sincerely,
*** ***
Corporate Customer Relations
Williams-Sonoma Inc

Initial Business Response /* (1000, 7, 2015/12/31) */
I have reached out to Ms***We are replacing the Left Arm Chaise which has an eta of 2/18/
We are also providing a 25% discount on the order upon completion

Initial Business Response /* (1000, 5, 2016/01/04) */
As of November 2014, West Elm does not issue sales price adjustments, regardless of time periodThe *** is welcome to provide the order number to see if there is anything which can be accommodated; however, there is no guarantee of a
price adjustment
Initial Consumer Rebuttal /* (3000, 7, 2016/01/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am still looking to receive the price adjustment
Order# is XXXXXXXXXXXX
Final Business Response /* (4000, 9, 2016/01/12) */
As of November 2014, Williams-Sonoma and its' brands, incuding West Elm, do not offer sales price adjustmentsThe *** may return the order but will not receive credit for shipping or the surcharges as the items were shipped in good faithRegardless of when the item shipped, the *** entered into a contractural agreement for a specific price on a specific dayThis matter is resolved with no further action to be taken and with no sales price adjustment to be issued

Please provide the order number about which you have written so that we may investigate

The Corporate Customer Relations Department for Williams-Sonoma Incand Pottery Barn are in receipt of this customer's complaint. I have reached out to the customer to address her concerns. I have confirmed that the customer has received a refund check of $and will receive a
merchandise card for $within the next few days. I consider this issue to be resolved
Sincerely,
*** ***
Corporate Customer Relations
Williams-Sonoma Inc