Williams Sonoma, Inc.

Initial Business Response /* (1000, 5, 2016/02/10) */
Please provide an order number so this issue can be researched
Initial Consumer Rebuttal /* (3000, 7, 2016/02/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Nothing is resolved as of yetOrder # was
***
Final Business Response /* (4000, 9, 2016/02/19) */
We apologize for the inconvenienceWe note that the product was returned to the store on 2/6/A full credit to the customer's credit was issued 2/19/We consider this matter resolved with no further action to be taken
Final Consumer Response /* (4200, 11, 2016/02/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Do you know what kind of MASSIVE inconvenience it was to pay over $for something that didn't show up by the time it said it would and be down that $for Christmas?! THEN to deal with the rudest customer rep ever who brought me to TEARS over her lack of compassionFurthermore getting s random charge to my account after no even being notified that I would be refunded only to be charged again, therefore screwing up my son's January 30th birthday because y'all decided to short me $again without notificationAs far as I'm concerned it's a security breach of you can access my information without authorization and super crappy to not tell a customer when their account will be charged
Lastly, I shouldn't have to edit three weeks for a refund when you can magically deduct that same amount of money from my account at the snap of a finger and not pay any consequencesLuckily my attorney knows of the situationLastly, my refund that you claim came on the was actually only in my account yesterday, February
Also, the Periodic Table that I ordered from Pottery Barn NEVER SHIPPED nor did I receive confirmation that it had been cancelled despite the fact I've called more than once to cancel that order so now I risk being charged out of the blue AGAIN on something I don't need OR WANT and can't be returnedSaying a refund was issued is the only way you feel this issue was resolvedI'm seeking legal action unless personally contacted
Usually companies try to compensate for poor service and negative experiences such as my own but it seems all you're concerned with is that I got a product and was refunded for not wanting it like any other Joe on the streetI used to swear loyalty to Pottery Barn but now I know your company is just made of a bunch of heartless, unaccommodating, money-hungry jerks who care nothing about their consumers whatsoever

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

The Corporate Customer Relations Department for Williams-Sonoma Incand Pottery Barn are in receipt of this customer's complaint. I have reached out to the customer to address her concerns. I have confirmed that the customer wishes to return the merchandiseI will
refund the customer in full once the items have been picked upI will send the customer a $*** merchandise credit, as compensation. When these tasks are complete, I consider this issue to be resolved

The Corporate Customer Relations Department for Williams-Sonoma Incis in receipt of this customer's complaint. I would like to apologize to *** *** for any inconvenience. I have reached out to our Marketing Department to request *** *** to be removed from all mailing lists
Sincerely,
*** ***
Corporate Customer RelationsWilliams-Sonoma Inc

Williams-Sonoma, Inc
Please note, we are trying to rectify the situation and resolve the customer's concerns
The customer was contacted on 08/02/17, 08/05/and 08/10/
Delivery took place on 08/10/
I reached out to the customer on 08/10/She was made aware I would be out of the office until today
I have followed up to ensure successful delivery and will compensate customer accordingly
Thank you!

Left voice message for *** *** requesting a return call to assist her. Provided her with my contact information including days/hours worked. *** ** ***

The Corporate Customer Relations Department for Williams-Sonoma Incand Pottery Barn are in receipt of this customer's complaint. I have reached out to the customer to address her concerns. I have confirmed with the customer that we will issue a merchandise card for the purchase of the
down seat cores that she found to be polyester
Sincerely,
*** ***

The Corporate Customer Relations Department for Williams-Sonoma Incand Pottery Barn are in receipt of this customer's complaintI would like to apologize to Ms*** for all problems, inconvenience and delays with her orderUpon completion of her delivery I would be happy to issue a credit
of $as the customer has requested, as compensation.I will continue to follow this order for completion and then issue compensation.Sincerely,*** ***Corporate Customer RelationsWilliams-Sonoma Inc

I have spoke with the customer and a resolution is pendingThis is under review

Initial Business Response /* (1000, 7, 2015/12/30) */
I have received the issue and contacted the ***The *** and I are working to resolve the issue
Initial Consumer Rebuttal /* (2000, 9, 2016/01/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I
accept this resolution:
"We would be willing to bring the tables to a West Elm store for exchange or refund."
There is a West Elm located in SeattlePlease provide sufficient paperwork on how to proceed with exchanged/refund at the store so that the store can proceed
Also - was contacted by William Sonoma via phone, they wanted copies of the photosPlease have William Sonoma email me at ***@gmail.com with the correct email address that I should send the photos to(must have mis-written down the email address given over the phone)

Once again, there were no attachments to this complaint. The absence thereof has been verified by *** personnel. The customer has been given a merchandise card in conjunction with our guidelines of returning payment on a tender-for-tender basis. A merchandise card is the only form of reimbursement which will be provided. Until such time as the customer provides the requested receipt from the postal service, we consider this matter resolved and will take no further action

I have spoken to the customer and have refunded his shipping charges We consider this issue to be closed

Initial Business Response /* (1000, 5, 2016/02/08) */
The Corporate *** Relations Department for Williams-Sonoma Incand Pottery Barn Kids are in receipt of this ***'s complaintI would like to apologize to Ms*** for the inconvenience, delays and problems she experiencedI am
sorry for the disappointment and that we were unable to fulfill your stocking order for ChristmasI will be issuing a gift card in the amount of $and the *** can expect it to arrive in the mail within 7-business days
Sincerely,
*** ***
Corporate *** Relations
Williams-Sonoma Inc
Initial Consumer Rebuttal /* (2000, 7, 2016/02/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
This will allow me to purchase stockings for my kids next Christmas since I missed out on them because Pottery Barn Kids took days to notify me that my order was canceled

Initial Business Response /* (1000, 9, 2015/09/24) */
The Corporate *** Relations Department for Williams-Sonoma Incand Pottery Barn are in receipt of this ***'s complaintI would like to apologize to Ms*** for all problems, inconvenience and delays she experienced with her order
I have confirmed that all concerns have now been resolved with her order and compensation was issued in the amount of $Please consider this issue to be resolved
Sincerely,
***
Corporate *** Relations
Williams-Sonoma Inc

Complaint: ***I am rejecting this response because:Ufortunately, the incompetence continues
Although *** from Williams Sonoma has been in contact with me several times she told me on Thursday March 8th that my credit would post within hours and to date this is not the caseShe left me a message this afternoon stating that the computer department assured her the credit was processed but since I am telling her otherwise they think they may need to update my credit card numberThis is is ridiculous since it is a Pottery Barn credit card and they have all of my information on fileMeanwhile I am still owed almost $once the credit posts and if I had a dollar for every "I'm sorry" I have had to hear I would be rich right nowThis has been exhausting and completely unnecessary especially given my health issuesI continue to be disappointed and let down by such a well known company.Sincerely,*** ***

Initial Business Response /* (1000, 10, 2016/01/05) */
The Corporate *** Relations Department for Williams-Sonoma Incand Pottery Barn are in receipt of this ***'s complaintWE have issued a replace for the mattress as we have confirmed it is defectiveThe replacement will be
delivered within two weeks and the defective mattress removed at that timeI consider this issue to be resolved
Sincerely,
*** ***
Corporate *** Relations
Williams-Sonoma Inc
Initial Consumer Rebuttal /* (3000, 12, 2016/01/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not want any other defective merchandise from this companyJust a refund check!
Final Business Response /* (4000, 15, 2016/01/13) */
The Corporate *** Relations Department for Williams-Sonoma Incand Pottery Barn are in receipt of this ***'s rebuttalI have cancelled the replace for the mattressI have also issued a pick up for the mattress in the customers homeThe defective mattress will be removed within two weeksOnce the mattress is picked up, I will issue a refund back to the ***I consider this issue to be resolved
Sincerely,
***
Corporate *** Relations
Williams-Sonoma Inc

Initial Business Response /* (1000, 5, 2016/02/03) */
The Corporate *** Relations Department for Williams-Sonoma Incand West Elm are in receipt of this ***'s complaintWe have reached out to the *** to address their concerns and to work towards a resolution

This issue is currently under re-review. *** ** ***

Initial Business Response /* (1000, 5, 2015/12/30) */
PBK does not make Sale Price Adjustments
Any promotion or offer is not valid on prior purchases, gift cards, taxes, shipping or processing chargesOffer cannot be sold or otherwise barteredOffer not valid at Pottery Barn, PBteen or
Pottery Barn outlet stores
Initial Consumer Rebuttal /* (3000, 7, 2015/12/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I cannot believe this copy and paste responseThis policy is ridiculousI did not even get a personal responseI will be taking my business elsewhere and will be shopping where I feel that I matter and am valued as a ***
Final Business Response /* (4000, 9, 2016/01/08) */
Again, PBK does not make Sale Price Adjustments
Any promotion or offer is not valid on prior purchases, gift cards, taxes, shipping or processing chargesOffer cannot be sold or otherwise barteredOffer not valid at Pottery Barn, PBteen or Pottery Barn outlet stores
Final Consumer Response /* (4200, 11, 2016/01/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am not satisfied with this response and I will never purchase another thing from this companyThe way that they have responded to my request shows a lack of compassion ** care for their customersThis company handles *** *** and merchandise sales disrespectly to customers as well

The Corporate Customer Relations Department for Williams-Sonoma Incand Pottery Barn are in receipt of this customer's complaint. We have reached an agreement of resolution with the customer to address her concerns. I have confirmed that the customer satisfied with this
resolution. I consider this issue to be resolved
Sincerely,
*** ***
Corporate Customer Relations
Williams-Sonoma Inc