Please do not use this company They are crooked They verbally said things that were not on the contract In the end they didn't provide what they originally stated They were suppose to replace all the drywall in the entire bathroom and put in a new shower They didn't replace all the drywall in the shower area just glued over it They promised me they would remove all the old drywall They didn't tape or mud the drywall in the rest of the bathroom because it wasn't "stated on the contract" Since I only had a verbal agreement and not written on the contract they said they were not responsible for finishing the job I am an honest person and they argued with me over he said she said and in the end should have given me some of my money back for the price they charged for the drywall services Who makes a customer cry...really....a mom with two twins with disabilities...disgusting
I was very pleased with the Sales person as well as the installation of my windows and patio door and they did a terrific job on cleaning up I have notice a huge difference in my place as far as heating no drafts and lower electric bills
Windowworks spoke to this customer and set a time to go to her home on December 12, 2017 to assess what we need to fit her Air Conditioner in her window and complete the installation of the Air Conditioner.
Initial Business Response / [redacted] (1000, 5, 2015/03/05) */ At this time the customer has stated they are pleased with our response to their situation and that their complaint to the Revdex.com has been resolvedWindowworks does have a few service issues that we are currently responding to
Initial Business Response / [redacted] (1000, 5, 2014/07/03) */ Contact Name and Title: [redacted] Operations Mgr Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @mywindowworks.com I spoke to the customer and they didn't intend for this complaint to be madeShe exited off the site before completing itI personally spoke to [redacted] and she is satified with the company's solution to complete her installation
I highly recommend Window Works! I had a great experience from start to finish that I'm writing my first review everFrom the salesperson, customer relations specialist who coordinated the order/delivery/installation, to the install team - what a wonderful experienceI purchased a custom front entry door with sidelitesThe door was completed on schedule, beautiful, excellent quality and workmanship, looks like real wood; however, has all the advantages of fiberglass and steelIt will last longer, stronger and maintenance freeThe install team arrived on time, professional and did a perfect job! Excellent company, staff, install team, and customer service!!!
Initial Business Response / [redacted] (1000, 5, 2014/05/16) */ Contact Name and Title: [redacted] Operations Mgr Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @mywindowworks.com In response the complaint, we recognize there was a communication lapse by our team and we apologize for any inconvenience this may have causedThis precipitated from a situation that is very uncommon however it is our faultThis is a large order and of the windows suffered damage in transitWhen this occurs, we always make new units and rush that process to avoid further delaysOur mistake was not communicating the exact date that the new product would be deliveredWe have put additional employees on this and we are very sorry for not communicating the delay properlyThe new windows are expected to be completed days from todayWe will then call to set an installation time and date that is convenient for the customerFor this inconvenience, we will issue the customer a check for $This is an issue that we have since created a specific process for to prevent it from happening to another customer Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/05/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) Hello Thank U for Revdex.com for helping getting me a response, and WindowWorks for responding My original request included agreement for a 10% penalty for every week of delay, I did not see a response to thisDoes this mean more delays is part of the process and it will continue to happen? To me and based on my experience with WindowWorks, this is the only way to show commitment Also on may 16th it was mentioned that within days a visit will be scheduledToday is May 23rd and I did not get any contact from WindowWorks Thanks [redacted] Final Business Response / [redacted] (4000, 13, 2014/06/11) */ Mr [redacted] and I have come to an agreement to resolve this complaintWe have offered a substantial discount and Mr [redacted] has agreed to the terms He promised to advise the Revdex.com that the situation is fully resolved when the installation is complete Final Consumer Response / [redacted] (3000, 11, 2014/06/02) */ On Fri May XX XX:XX AM my wife got an update from senior management at WindowWorks - I really appreciate Sr management at WindowWorks calling usHowever it is a continuation of the same pattern of: call at the very end of the week (Fri), WindowWorks is late again for one/two extra week, and the reason for delay is damage during transportation I will remind WindowWorks with my original request of 10% discount per one week delaySince then they are delayed by two weeks as of todayAnd I never heard anything back from WindowWorks about this specific request I would really appreciate straight written response from WindowWorks instead of phone calls talking about partial deals and broken glasses Also I am repeating my request for 10% discount for each week of delay which puts me at 20% discount so far, I do need a response for thisAlso I repeat my appreciation for Sr management followup, but I do need this Sr management to explain a delay on order that was signed on Jan 25th and since then we got ~delays for reason they are all in the range of mis-measuring, mis-transportation, mis-estimating, This clearly says something about the service, and IMO it does qualify me to get the requested discount Thank You All NOTE FROM THE Revdex.com: Please hold off on your response pending contact with the consumerPlease update us on the outcome of the conversation [redacted] Assistant Manager-Home Services Revdex.com-Chicago & Northern Illinois
Initial Business Response / [redacted] (1000, 5, 2015/01/14) */ Contact Name and Title: [redacted] ***, V.P Contact Phone: XXX XXX-XXXX We have received the patio door replacement panels and are scheduled to install them Friday, January 16thWe inspected the panels very carefully and they seem to be excellentWe believe all issues will be resolved this week Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/01/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) My damaged panels (right and center) were replaced, but it took hrs instead of 1hr because they ordered a left panel instead of the rightThey had to do some field modifications (cut off interlock seal) to make it workThey replaced my broken locks, but forgot my screen doorAlso, there is still a cold draft coming through because two of the panels don't seal correctly (left and center) Now I am waiting for my screen door and a field technician to investigate my draftThis will take a minimum of one more visit, which means at LEAST another half day of my time Final Business Response / [redacted] (4000, 9, 2015/01/30) */ We have an appointment to deliver the screen and check for air infiltration on Monday February 2nd as that is the customer's next day off We feel that all issues will be resolved at that time We are also offering a discount
Initial Business Response / [redacted] (1000, 5, 2015/07/20) */ After meeting with Windowworks Production director the customer has decided that she would like to keep the windows that were installed and this complaint is resolved Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/07/26) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accepted the response from Window Works because they agreed to repair and clean the windows they installedAdditionally, they offered me a $1,refund
The installation of my new Windows Works windows was completed perfectfullyThe install team Of Adam, Martine and Camille were very well prepared, very professionsl, and courteous! The project went far better than I had expected, as compared to an other company I had used! They were very carefull, very neat and cleaned up the ares of the install perfectully! I highly recommend Window works to any homeowner that is looking for the greatest product for the Best Value! My family and neighbores ars amazed with the ease of the wimdows operation and the highquality of the products!
This was my first window purchaseHappy with themHappy with install.Only thing issue was with the estimatedHad sales come out on SaturdayOn Monday had him come back to quote second levelPaper work was never turned in for processing additional WindowsA few weeks later got a call stating I was not approved So I now have a beautiful first level , crappy looking top level
Initial Business Response / [redacted] (1000, 5, 2014/12/18) */ Contact Name and Title: [redacted] ***, V.P Contact Phone: XXX XXX-XXXX Contact Email: [redacted] We have spoken with the customer and visited the home on 12/18/ We have agreed in principle as to what work needs to be done to resolve the complaintThe work is scheduled for December 29th In addition to recapping the openings we have agreed to stain the interior woodwork to ensure the customer will be delighted with us! Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/12/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) They did arrive to begin the work on the outside of the windows on 12/at 10:amWe have pondered the staining of the inside wood work and we believe we would prefer Window Works doesn't enter our home to do any additional workWe are not happy with their workmanship and are apprehensive to let them begin any additional work on our homeThis is undecided if we want to proceed after discussing the offerWould Window Works be willing to provide the stain and we will complete the staining inside the home? We do not have resolution for the damaged bedspread and stool that cannot be ordered to replace and is stained with spray foam since there was a gap between the wall and the windows during installationWe were told to buy the new items and supply the receipts to Sebastian directly for reimbursementWe were provided no email or mailing address and again, we cannot buy these items today In addition, we also now have noticed they cracked the drywall in a bedroom between the frame and the floor from using a pry bar to pull out the window and placing all that strain on the integrity of the bedroom wall I would like the wood replaced in the frame outside which is being done at this time - possibly a day project and we can determine once this is completed our satisfactionI'm not sure how we will come to resolution with the stain on the bedspread and the matable stool in my daughters roomI was told originally they would give us a cleaning solution which I have not seenThen we have to fix the cracked drywall in the bedroom between the window and the floor This is ongoing from my perspective Final Business Response / [redacted] (4000, 9, 2015/01/08) */ We have completed the repair work to the window sills and the customer is satisfied We have agreed, at the customer's request, to provide the stain to stain the woodwork We are also providing a gift card to cover any additional incidentals that are required
I ordered a Patio door last August 2, The contract states to be installed within to weeksUntil now I did not receive any installation schedule from the companyIt's going to be months this coming November
Your field sales specialist, Bill Pwas courteous and prompt when meeting with us to explain the types of doors WindowWorks offered I was both impressed with his knowledge and the level of service and professionalism during his sales visit Because of his excellent detail to the order, Afrim and his team installed the door absolutely perfect and went above and beyond during the installation I will definitely be a returning customer when we need windows!!
My sales person was on time for my appointmentHe explain everything about the windowsThe features, the advantages and the benefitsThis impressed meHe also did not pressure me to close the saleIn doing that, he let his product, his company and his salesmanship persuaded me to buyThe company installers impressed me, tooOn time, clean and finished the job professionallyYes, I can and will recommend Window Works to whomever is looking for all of the above
Initial Business Response / [redacted] (1000, 5, 2014/02/21) */ Contact Name and Title: [redacted] Operations Mgr Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @mywindowworks.com Response top Complaint # XXXXXXXX I want to first state that we will do anything within our possibilities to make the ***'s happyWhat we cannot do is replace the bay window without sufficient proof that the window is not working properlyIn no case are we avoiding this as anyone will be able to determine from the details listed below 2/2/- WindowWorks received a call on Sunday 2/2/from the [redacted] residence stating they had a leakWe informed them a member of our service department would call them back on Monday 2/3/ 02/03/Service manager called the ***s to discuss their issuesThey stated the bay window ledge has a lot of water sitting on itWe immediately set up a service call for the following day (Tuesday 2/4/14) 02/04/TuesdayWindowWorks service tech [redacted] went out to home [redacted] spoke to the [redacted] brothers about the issues that they were experiencingThe parents were not home however we discussed with the brothers because their names are the ones on our agreements [redacted] asked where the water was coming in at; the younger Brother said at the bottom of the WindowThe window had drapes and [redacted] explained the problem was condensation because that's a spot where condensation accumulates however there was no water present at that timeThe younger brother told [redacted] he might be wrong about where it was coming in and asked to get his older brother The older brother arrived and said the younger brother was wrong and the water was coming in at the top of the casing of the bay window Upon looking at the window and installation, [redacted] confirmed the window was 100% sealed [redacted] was then asked, "Well then how do you explain the water?" [redacted] explained to the older brother that he noticed the gutters are damned up outside above the window and there was a significant amount of ice in the gutterThe water was coming in from water getting in under the shingles or behind their gutter and coming inside through the wall above the windowThe gutter had over 6" of ice built up over the top of the gutterUpon further looking at the gutter, it was clear that someone was actually trying to chip away at the ice above the gutter at some time before his arrival to the house The son stated that he was not convinced and [redacted] told him to get rid of the ice and the leak would go awayWith the excessive cold, ice damming has been very prevalent this year and the heat from the home is melting the ice and causing this leak [redacted] also stated there is no surprise to us that they never had the issue before because the temperatures over the past month were some of the lowest consecutive temps that we have experienced in a very long time The older brother signed [redacted] Service form that the Service was completed(A copy can be provided) 02/04/Tuesday(7:33pm) We received a call from a woman explaining she has a leaking issue with her bay windowWhile her name was not listed as a customer, we found the similar last names and paired it with the proper orderShe stated it had been leaking with a lot of ice building upShe was upset and stated if it's not fixed she will call an attorneyIt was learned this is the contracted customer's motherBecause this call came in after our service department was gone for the day, she was told someone would call her first thing in the morning 02/05/(8:29am) [redacted] (Service Manager) spoke to the son and he said he understood the damming explanation but his Mother & Father were not having itHe stated his parents truly believe it is the Bay Window leaking from the topThe Son asked me to have [redacted] (service tech) contact his Father directly on his cell phoneThe following number was provided(XXX-XXX-XXXX) 02/05/(Immediately after [redacted] spoke to Son): [redacted] Stocks left a message with the Service phone number and his personal cell phone number and stated to call back with any questions and he would be happy to explain the situation No one from the family has contacted the company or [redacted] since that time RESOLUTION In conclusion, the Revdex.com complaint has not been made by [redacted] and [redacted] which is whom our contracted agreement was withNevertheless, I understand their parents are not trusting us with our statement that the bay window is not the cause of the leakFor that reason, I propose we have all pertinent parties present and we complete a water test solely on the windowThe water test will put extreme stress on the window as it will generate approximately gallons per minute of water on the window from a horizontal angle which is not a condition that is realistic with mother nature's possibilitiesWe are very confident the window will perform under these measures and if for some reason it doesn't, we will complete all required repairs to the window as neededWe can complete this test on any day that is above freezing temperatures Sincerely, [redacted] , Operations Manager Final Consumer Response / [redacted] (2000, 7, 2014/02/21) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept this water test on the bay window and I will call the company as soon as the weather gets above freezing temperatures - [redacted]
this is not a compnay you want to do business with...they were over two weeks late with my order and missed the first appointment and I had to call them to findo ut where they werethen they promised they would be here for the second appointment I had to call them again and they said the truck was in an accident and they could not make it I told them to cancel my order and I did not want them if I could not have them that day because I had waited long enough I had just put up my drapes and I was getting ready to leave and a truck pulls into my driveway to install the windows at in the afternoon..no one even called me to say they were sending someone...they were there until at nightthey left broken glass in my drive way that I had to cleanthis was on Saturday and on Monday a manager calls wanting to reschedule my installation.....she was not even aware that they had installed my windows Then she calls back and offers a 2% discount for all of my troubles the left hand doesn't know what the right one is doing at this company
Please do not use this company They are crooked They verbally said things that were not on the contract In the end they didn't provide what they originally stated They were suppose to replace all the drywall in the entire bathroom and put in a new shower They didn't replace all the drywall in the shower area just glued over it They promised me they would remove all the old drywall They didn't tape or mud the drywall in the rest of the bathroom because it wasn't "stated on the contract" Since I only had a verbal agreement and not written on the contract they said they were not responsible for finishing the job I am an honest person and they argued with me over he said she said and in the end should have given me some of my money back for the price they charged for the drywall services Who makes a customer cry...really....a mom with two twins with disabilities...disgusting
I was very pleased with the Sales person as well as the installation of my windows and patio door and they did a terrific job on cleaning up I have notice a huge difference in my place as far as heating no drafts and lower electric bills
Windowworks spoke to this customer and set a time to go to her home on December 12, 2017 to assess what we need to fit her Air Conditioner in her window and complete the installation of the Air Conditioner.
Initial Business Response / [redacted] (1000, 5, 2015/03/05) */ At this time the customer has stated they are pleased with our response to their situation and that their complaint to the Revdex.com has been resolvedWindowworks does have a few service issues that we are currently responding to
Initial Business Response / [redacted] (1000, 5, 2014/07/03) */ Contact Name and Title: [redacted] Operations Mgr Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @mywindowworks.com I spoke to the customer and they didn't intend for this complaint to be madeShe exited off the site before completing itI personally spoke to [redacted] and she is satified with the company's solution to complete her installation
I highly recommend Window Works! I had a great experience from start to finish that I'm writing my first review everFrom the salesperson, customer relations specialist who coordinated the order/delivery/installation, to the install team - what a wonderful experienceI purchased a custom front entry door with sidelitesThe door was completed on schedule, beautiful, excellent quality and workmanship, looks like real wood; however, has all the advantages of fiberglass and steelIt will last longer, stronger and maintenance freeThe install team arrived on time, professional and did a perfect job! Excellent company, staff, install team, and customer service!!!
Initial Business Response / [redacted] (1000, 5, 2014/05/16) */ Contact Name and Title: [redacted] Operations Mgr Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @mywindowworks.com In response the complaint, we recognize there was a communication lapse by our team and we apologize for any inconvenience this may have causedThis precipitated from a situation that is very uncommon however it is our faultThis is a large order and of the windows suffered damage in transitWhen this occurs, we always make new units and rush that process to avoid further delaysOur mistake was not communicating the exact date that the new product would be deliveredWe have put additional employees on this and we are very sorry for not communicating the delay properlyThe new windows are expected to be completed days from todayWe will then call to set an installation time and date that is convenient for the customerFor this inconvenience, we will issue the customer a check for $This is an issue that we have since created a specific process for to prevent it from happening to another customer Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/05/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) Hello Thank U for Revdex.com for helping getting me a response, and WindowWorks for responding My original request included agreement for a 10% penalty for every week of delay, I did not see a response to thisDoes this mean more delays is part of the process and it will continue to happen? To me and based on my experience with WindowWorks, this is the only way to show commitment Also on may 16th it was mentioned that within days a visit will be scheduledToday is May 23rd and I did not get any contact from WindowWorks Thanks [redacted] Final Business Response / [redacted] (4000, 13, 2014/06/11) */ Mr [redacted] and I have come to an agreement to resolve this complaintWe have offered a substantial discount and Mr [redacted] has agreed to the terms He promised to advise the Revdex.com that the situation is fully resolved when the installation is complete Final Consumer Response / [redacted] (3000, 11, 2014/06/02) */ On Fri May XX XX:XX AM my wife got an update from senior management at WindowWorks - I really appreciate Sr management at WindowWorks calling usHowever it is a continuation of the same pattern of: call at the very end of the week (Fri), WindowWorks is late again for one/two extra week, and the reason for delay is damage during transportation I will remind WindowWorks with my original request of 10% discount per one week delaySince then they are delayed by two weeks as of todayAnd I never heard anything back from WindowWorks about this specific request I would really appreciate straight written response from WindowWorks instead of phone calls talking about partial deals and broken glasses Also I am repeating my request for 10% discount for each week of delay which puts me at 20% discount so far, I do need a response for thisAlso I repeat my appreciation for Sr management followup, but I do need this Sr management to explain a delay on order that was signed on Jan 25th and since then we got ~delays for reason they are all in the range of mis-measuring, mis-transportation, mis-estimating, This clearly says something about the service, and IMO it does qualify me to get the requested discount Thank You All NOTE FROM THE Revdex.com: Please hold off on your response pending contact with the consumerPlease update us on the outcome of the conversation [redacted] Assistant Manager-Home Services Revdex.com-Chicago & Northern Illinois
We have resolved this complaint with the customer we are paying for someone to remove the bars and awningsThe installation is set for June 9th
Initial Business Response / [redacted] (1000, 5, 2015/01/14) */ Contact Name and Title: [redacted] ***, V.P Contact Phone: XXX XXX-XXXX We have received the patio door replacement panels and are scheduled to install them Friday, January 16thWe inspected the panels very carefully and they seem to be excellentWe believe all issues will be resolved this week Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/01/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) My damaged panels (right and center) were replaced, but it took hrs instead of 1hr because they ordered a left panel instead of the rightThey had to do some field modifications (cut off interlock seal) to make it workThey replaced my broken locks, but forgot my screen doorAlso, there is still a cold draft coming through because two of the panels don't seal correctly (left and center) Now I am waiting for my screen door and a field technician to investigate my draftThis will take a minimum of one more visit, which means at LEAST another half day of my time Final Business Response / [redacted] (4000, 9, 2015/01/30) */ We have an appointment to deliver the screen and check for air infiltration on Monday February 2nd as that is the customer's next day off We feel that all issues will be resolved at that time We are also offering a discount
Initial Business Response / [redacted] (1000, 5, 2015/07/20) */ After meeting with Windowworks Production director the customer has decided that she would like to keep the windows that were installed and this complaint is resolved Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/07/26) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accepted the response from Window Works because they agreed to repair and clean the windows they installedAdditionally, they offered me a $1,refund
The installation of my new Windows Works windows was completed perfectfullyThe install team Of Adam, Martine and Camille were very well prepared, very professionsl, and courteous! The project went far better than I had expected, as compared to an other company I had used! They were very carefull, very neat and cleaned up the ares of the install perfectully! I highly recommend Window works to any homeowner that is looking for the greatest product for the Best Value! My family and neighbores ars amazed with the ease of the wimdows operation and the highquality of the products!
This was my first window purchaseHappy with themHappy with install.Only thing issue was with the estimatedHad sales come out on SaturdayOn Monday had him come back to quote second levelPaper work was never turned in for processing additional WindowsA few weeks later got a call stating I was not approved So I now have a beautiful first level , crappy looking top level
Everyone was great in the whole process! From the sales to the install to the follow up! We are very happy with our new Windows :)
Initial Business Response / [redacted] (1000, 5, 2014/12/18) */ Contact Name and Title: [redacted] ***, V.P Contact Phone: XXX XXX-XXXX Contact Email: [redacted] We have spoken with the customer and visited the home on 12/18/ We have agreed in principle as to what work needs to be done to resolve the complaintThe work is scheduled for December 29th In addition to recapping the openings we have agreed to stain the interior woodwork to ensure the customer will be delighted with us! Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/12/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) They did arrive to begin the work on the outside of the windows on 12/at 10:amWe have pondered the staining of the inside wood work and we believe we would prefer Window Works doesn't enter our home to do any additional workWe are not happy with their workmanship and are apprehensive to let them begin any additional work on our homeThis is undecided if we want to proceed after discussing the offerWould Window Works be willing to provide the stain and we will complete the staining inside the home? We do not have resolution for the damaged bedspread and stool that cannot be ordered to replace and is stained with spray foam since there was a gap between the wall and the windows during installationWe were told to buy the new items and supply the receipts to Sebastian directly for reimbursementWe were provided no email or mailing address and again, we cannot buy these items today In addition, we also now have noticed they cracked the drywall in a bedroom between the frame and the floor from using a pry bar to pull out the window and placing all that strain on the integrity of the bedroom wall I would like the wood replaced in the frame outside which is being done at this time - possibly a day project and we can determine once this is completed our satisfactionI'm not sure how we will come to resolution with the stain on the bedspread and the matable stool in my daughters roomI was told originally they would give us a cleaning solution which I have not seenThen we have to fix the cracked drywall in the bedroom between the window and the floor This is ongoing from my perspective Final Business Response / [redacted] (4000, 9, 2015/01/08) */ We have completed the repair work to the window sills and the customer is satisfied We have agreed, at the customer's request, to provide the stain to stain the woodwork We are also providing a gift card to cover any additional incidentals that are required
I ordered a Patio door last August 2, The contract states to be installed within to weeksUntil now I did not receive any installation schedule from the companyIt's going to be months this coming November
Windowworks has completed all of the work to the customers satisfactionThe complaint has been resolved
Your field sales specialist, Bill Pwas courteous and prompt when meeting with us to explain the types of doors WindowWorks offered I was both impressed with his knowledge and the level of service and professionalism during his sales visit Because of his excellent detail to the order, Afrim and his team installed the door absolutely perfect and went above and beyond during the installation I will definitely be a returning customer when we need windows!!
My sales person was on time for my appointmentHe explain everything about the windowsThe features, the advantages and the benefitsThis impressed meHe also did not pressure me to close the saleIn doing that, he let his product, his company and his salesmanship persuaded me to buyThe company installers impressed me, tooOn time, clean and finished the job professionallyYes, I can and will recommend Window Works to whomever is looking for all of the above
Initial Business Response / [redacted] (1000, 5, 2014/02/21) */ Contact Name and Title: [redacted] Operations Mgr Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @mywindowworks.com Response top Complaint # XXXXXXXX I want to first state that we will do anything within our possibilities to make the ***'s happyWhat we cannot do is replace the bay window without sufficient proof that the window is not working properlyIn no case are we avoiding this as anyone will be able to determine from the details listed below 2/2/- WindowWorks received a call on Sunday 2/2/from the [redacted] residence stating they had a leakWe informed them a member of our service department would call them back on Monday 2/3/ 02/03/Service manager called the ***s to discuss their issuesThey stated the bay window ledge has a lot of water sitting on itWe immediately set up a service call for the following day (Tuesday 2/4/14) 02/04/TuesdayWindowWorks service tech [redacted] went out to home [redacted] spoke to the [redacted] brothers about the issues that they were experiencingThe parents were not home however we discussed with the brothers because their names are the ones on our agreements [redacted] asked where the water was coming in at; the younger Brother said at the bottom of the WindowThe window had drapes and [redacted] explained the problem was condensation because that's a spot where condensation accumulates however there was no water present at that timeThe younger brother told [redacted] he might be wrong about where it was coming in and asked to get his older brother The older brother arrived and said the younger brother was wrong and the water was coming in at the top of the casing of the bay window Upon looking at the window and installation, [redacted] confirmed the window was 100% sealed [redacted] was then asked, "Well then how do you explain the water?" [redacted] explained to the older brother that he noticed the gutters are damned up outside above the window and there was a significant amount of ice in the gutterThe water was coming in from water getting in under the shingles or behind their gutter and coming inside through the wall above the windowThe gutter had over 6" of ice built up over the top of the gutterUpon further looking at the gutter, it was clear that someone was actually trying to chip away at the ice above the gutter at some time before his arrival to the house The son stated that he was not convinced and [redacted] told him to get rid of the ice and the leak would go awayWith the excessive cold, ice damming has been very prevalent this year and the heat from the home is melting the ice and causing this leak [redacted] also stated there is no surprise to us that they never had the issue before because the temperatures over the past month were some of the lowest consecutive temps that we have experienced in a very long time The older brother signed [redacted] Service form that the Service was completed(A copy can be provided) 02/04/Tuesday(7:33pm) We received a call from a woman explaining she has a leaking issue with her bay windowWhile her name was not listed as a customer, we found the similar last names and paired it with the proper orderShe stated it had been leaking with a lot of ice building upShe was upset and stated if it's not fixed she will call an attorneyIt was learned this is the contracted customer's motherBecause this call came in after our service department was gone for the day, she was told someone would call her first thing in the morning 02/05/(8:29am) [redacted] (Service Manager) spoke to the son and he said he understood the damming explanation but his Mother & Father were not having itHe stated his parents truly believe it is the Bay Window leaking from the topThe Son asked me to have [redacted] (service tech) contact his Father directly on his cell phoneThe following number was provided(XXX-XXX-XXXX) 02/05/(Immediately after [redacted] spoke to Son): [redacted] Stocks left a message with the Service phone number and his personal cell phone number and stated to call back with any questions and he would be happy to explain the situation No one from the family has contacted the company or [redacted] since that time RESOLUTION In conclusion, the Revdex.com complaint has not been made by [redacted] and [redacted] which is whom our contracted agreement was withNevertheless, I understand their parents are not trusting us with our statement that the bay window is not the cause of the leakFor that reason, I propose we have all pertinent parties present and we complete a water test solely on the windowThe water test will put extreme stress on the window as it will generate approximately gallons per minute of water on the window from a horizontal angle which is not a condition that is realistic with mother nature's possibilitiesWe are very confident the window will perform under these measures and if for some reason it doesn't, we will complete all required repairs to the window as neededWe can complete this test on any day that is above freezing temperatures Sincerely, [redacted] , Operations Manager Final Consumer Response / [redacted] (2000, 7, 2014/02/21) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept this water test on the bay window and I will call the company as soon as the weather gets above freezing temperatures - [redacted]
this is not a compnay you want to do business with...they were over two weeks late with my order and missed the first appointment and I had to call them to findo ut where they werethen they promised they would be here for the second appointment I had to call them again and they said the truck was in an accident and they could not make it I told them to cancel my order and I did not want them if I could not have them that day because I had waited long enough I had just put up my drapes and I was getting ready to leave and a truck pulls into my driveway to install the windows at in the afternoon..no one even called me to say they were sending someone...they were there until at nightthey left broken glass in my drive way that I had to cleanthis was on Saturday and on Monday a manager calls wanting to reschedule my installation.....she was not even aware that they had installed my windows Then she calls back and offers a 2% discount for all of my troubles the left hand doesn't know what the right one is doing at this company