Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] I do not accept the response from Everything but the house, there sales are resold goods which are very like Estate Sales, there rep Brooke stated that the sales tax was not taxes but the cost of insurance and they had to list it as taxes, I stated to Brooke and David that that is illegal and every state requires you to post and list your rules to purchasing and the charges you will be charge, there is nothing in there rules stating this issue. Futher more I am posting a Texas rule as to paying sales taxes on used items or estate sale items.No Tax Is Due When Item Is Purchased for Resale A resale certificate must be issued for items purchased for resale. A sale is exempt if the seller receives in good faith from a purchaser either an exemption certificate or a resale certificate from a purchaser in the business of selling, leasing, or renting taxable items. The certificate must state that the item purchased is to be sold or transferred as an integral part of a taxable service, in the regular course of the purchaser's business.The merchandise for sale by everything but the house has not been purchased for resale, but is being sold for the owner, who is paid at the end of the sale. I would like a refund for money that was taken from my account wihout my permission nor knowledge.
Regards,
[redacted]
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545; min-height: 14.0px} Thank you for the opportunity to respond to these concerns. Mr. [redacted] purchased three rugs...
and a patio umbrella from EBTH on 11/25 for $5.00. Each item was subject to a $30 warehouse pickup fee, as indicated by the fulfillment options on the item pages while the items were live for sale on our site. The $10 fee referenced by Mr. [redacted] is a handling fee assessed in the instance of an alternate pickup where items are moved from one pickup location to another. “Items which must be moved from one location to another in order to make alternate pickup arrangements are subject to a minimum handling fee of ten dollars ($10.00) per lot.” This is different from the $30 warehouse fee, which is assessed when items have to be removed from a property prior to their sale. Two of the rugs on Mr. [redacted]’s invoice were actually one rug and a duplicate listing for that same rug. Each listing had incorrect dimensions. When the representative discussed these rugs with Mr. [redacted], they agreed he would take the rug and be credited for both item numbers, due to the inaccurate measurements in both descriptions. With the pickup fees, this was a credit of $62, leaving Mr. [redacted] responsible for $63 plus sales tax. When Mr. [redacted] reached out to our customer service team regarding the two warehouse pickup fees, it was explained to him that we keep the fulfillment options, including any associated fees, on the item page while the item is live on EBTH. We also showed him where he would have been able to see that information on both our website and our app. We refunded 1/3 of Mr. [redacted]’s warehouse fees as a courtesy. Per our terms and conditions, “Your winning bid placed on the Site represents an irrevocable contract and you are responsible for paying all amounts due to EBTH. If you cannot pay for the items or agree to the shipping terms and costs, please do not bid on the items.” The costs include the warehouse pickup fee. We cannot further refund Mr. [redacted]’s warehouse pickup fee. Thank you for your consideration EBTH
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545; min-height: 14.0px} Thank you for the opportunity to respond to these concerns. Items from sales in our Chicago...
market generally go to our distribution center in Blue Ash, OH. These smaller items, as stated in our listing, typically ship within 48 hours, though items can take up to ten business days to ship. In this instance, the item was left in the market in Chicago. When we received this concern, we were able to have the team locate and pack the item. It is shipping to Mr. Philips via UPS, tracking number [redacted] We would like to offer our most sincere apologies to Mr. [redacted] regarding his items. We acknowledge that our shipping process took much longer than normal. We would also like to offer him a gift card and invite him to shop with us again. Thanks for the consideration, EBTH
Thank you for the opportunity to respond to these concerns.Mr [redacted] was refunded $100 on 01/17/18 for invoice B-[redacted]. Refunds take about three to five business days to go back into bank accounts. We suggest that Mr. [redacted] checks his bank account early next week, as the funds should be successfully refunded. Thank you for your consideration, EBTH.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] ---The feeble response from the business is anything BUT satisfactory.First, I sent them at least FOUR (4) email inquiries through their own website and each and everyone was acknowledged by saying it had been sent and received and they would respond shortly. Never happened!!!They did email me two invoices today, one for each disputed transaction. Most curious and very interesting that ALL OF A SUDDEN both transactions have been marked SHIPPED today, March15. All of a sudden they miraculously get shipped. To Da!However, STILL NO TRACKING NUMBERS!!!! Fed Ex always and automatically assigns a tracking number when the shipment is accepted by them. So where is it?The [redacted] automatically assigns a tracking number for any and all Priority Mail shipments. But NO TRACKING NUMBER. Perhaps they didn't ship Priority Mail and shipped First Class or Media Mail? or Parcel Select? If so, they doubly screwed me for they charged me the priority rate.They ask me to go to "MY EBTH" (and I quote) to check for the latest on my packages. There is no such tab as "MY EBTH". I had to go to Items Won to find anything and that wasn't much other than the simultaneous miraculous March 15 shipping date.They said they have credited 50% of the shipping fees back to. Yes, they did, but that credit is to my EBTH account and not my [redacted] account so I'll never see it as I have no intention of ever working with them today.Finally, the author of their Nothing-Response didn't bother to sign it . . . no name, so no one personally contact with questions or problems. Could it be no one wants to accept the blame for the mess they have created? Quite likely.In conclusion, no meaningful information was provided at all. No apologies. No tracking numbers. Only a credit I can't use.Thank you for your assistance.,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is the within their contract terms and therefore have no further recourse in pursuing their negligence.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.This company is not honest. They told me that if I rejected the delivery, then I would be responsible for the payment of the item. I did not reject delivery because it was never delivered! I was NOT told that if I canceled delivery that I would be forfeiting the item. Why would I forfeit the item if all I ever wanted was it delivered? That does not make sense?I paid for it so where is it? Are they going to sell it again and profit off of me? If they still have it, then why don't they just let me have it?I do feel better because from all of the complaints, I see that I am not the only one they cheat and steal from. I DO NOT accept the resolution that they propose of them keeping the item after I paid for itRegards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
On 2/24 when I spoke with EBTH's customer care representative, Elyse, she advised that upon reshipment of the item she would arrange with [redacted] for the package to be held at one of their facilities for pickup rather than re-attempting to send to my house since previously there were no delivery attempts made at my house. Based on the tracking information for the reshipment, no arrangement has been made to hold the item at the [redacted] facility, but rather, another re-delivery to my house, which was previously unsuccessful. Although [redacted] says that delivery attempts were made during the first shipment attempt, they were not, and no notices were left on my door. If the items continues to be undelivered and EBTH charges me the $488 while labeling the product as "abandoned" and keeping it for themselves, I will escalate further to an attorney. Having been in contact with the business several times, and on an ongoing basis, THE ITEM IS CLEARLY NOT ABANDONED. Charging me while keeping the product for themselves while I am actively in contact with the business about this issue is simply unethical, immoral and unacceptable business practice.Regards,[redacted]
Thank you for the opportunity to respond to these concerns. Mr. [redacted] purchased a 1954 [redacted] studio piano and matching bench for $1300 on 8/12, invoice B-[redacted]. With the warehouse pickup fee and sales tax, his final invoice total was $1421.44. The pickup for this piece was 8/15 in...
[redacted]. Mr. [redacted] emailed our customer service department on 8/18 regarding his concerns with this piece. In his complaint, he stated that [redacted] has never manufactured a piano with the model number [redacted], as the piano was described being in the listing. While we were unable to confirm or deny this claim, the piece is marked with “[redacted]” and with the serial number “[redacted].” We were able to confirm, based on this serial number, that this piece is a [redacted] piano manufactured in 1954. Here is a direct link to the listing: [redacted]In his email sent 8/18, Mr. [redacted] also mentioned the large bolts driven in to the back of the piano and let us know that this compromised the authenticity of the piece, according to [redacted]. He cited federal regulation and asked that we give this “prompt attention” and get back to him to resolve the matter as soon as possible. The customer service representative with whom Mr. [redacted] worked responded to his email on 8/22 and asked for photos of the piano. Mr. [redacted] sent several photos on 8/22, one of which is included with this response as “[redacted] Photo.” This photo shows the full back of the piano and the bolts. In her response on 8/23, our customer service representative confirmed the serial number as being that of an authentic [redacted] piano manufactured in 1954. She cited our terms and conditions, specifying that items sold on EBTH are as-is items and that any concerns regarding the condition of the piano should have been brought to the attention of the staff at the pickup. She concluded her email by asking what kind of resolution Mr. [redacted] sought in this matter. He did not respond to this ticket. On 9/10, Mr. [redacted] sent a new email which contained a response to his previous email. He stated that we misrepresented the piano and that we were in violation of a [redacted] auction code. The piano was sold from [redacted] out of out [redacted] market. At this point, because the piano had been removed from the property with Mr. [redacted]’s consent, the customer service representative was unable to offer a refund. She offered him a $50 gift card. Upon further conversation with the leadership in customer service, the customer service representative and the customer service manager decided that the piano should be returned and began the process of contacting the [redacted] market to accommodate this, expecting a response from Mr. [redacted]. He did not respond. At this point, we are able to allow Mr. [redacted] to return the piano to one of our [redacted] warehouses in the [redacted] market for a full refund. He will have to work with the local staff to arrange a drop off time, but once they receive the piece, we can issue the refund. We understand that Mr. [redacted] would like us to pick the piece up and deliver his old piano to him, as well as compensate him for his original transportation charge, but we are unable to accommodate this request. We can only return the money he spent with EBTH. Furthermore, we have reviewed Mr. [redacted]’s activity both with EBTH and the Revdex.com. We have decided to permanently suspend Mr. [redacted]’s account and end our business relationship with him. He has displayed a repeated unwillingness to work with EBTH within the terms set forth by our terms and conditions and an unwillingness to work with our customer service team when issues arise. Per our terms of use, “We have the right to disable any user name, password or other identifier, whether chosen by you or provided by us, at any time in our sole discretion for any or no reason.” We will make sure all outstanding invoices on Mr. [redacted]’s account are delivered and accounted for. Thank you for your consideration, EBTH
Hello,We reached out to the customer. We did honor this and contacted him. Thank you for the feedback. We are excited to have the chance to make this right!
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I find it extremely convenient that EBTH is using the excuse that the have not record of my call to validate that they did not fulfill a promise made to me. I agree that I missed the pick-up of the original item. I actually called THEM and brought this to their attention. Typically, a purchaser receives a reminder text or e-mail and oftentimes a call for pick-ups to ensure that missed pick-up does not happen. I did not receive these reminders for this particular sale. Also, it is very common practice for EBTH to call you the day of pick-up when the close of the assigned pick-up time is nearing and an item remains unclaimed. Again, this did not happen.I was fully prepared to accept their offer of a partial refund until their customer service representative absolutely refused to allow me to speak with anyone else other than herself. I called to ask if alternate arrangements could be made to hold the items for a longer period of time since I would be out of town and was ensured that this would not be an issue. I believe that Elise (sp?) did not want to allow me to speak with anyone else because it was she who initially spoke to me and didn't convey the appropriate message.If you are not able to refund a different card, I will accept a check I let the rep know this, as well. There was fraudulent activity on the card that was reported stolen. NO CREDITS or debits listed for this card will be posted by my bank. Refunding the fees to that card will further complicate the legal issues we are attempting to rectify.EBTH made promise to me that they did not uphold. The lack of customer service expertise experienced since that time has been unacceptable. I am requesting a full refund issued in the form of a check mailed to me at my residence. I do not feel that this asking too much considering the thousands of dollars that I have spent through purchases at EBTH over the last couple of years. Regards,
[redacted]
Thank you for the opportunity to respond to these concerns. Ms. [redacted] purchased four items for $91 on 2/22 from a sale in Denver, which is her local market. The pickup for these items was 2/24 from 1-6 MST/3-8 EST. On Friday 2/24, Ms. [redacted] received a courtesy reminder text, reminding her...
that the pickup was from 3-8 EST. This text is sent from our headquarters, which are in the eastern time zone, so this defaults to EST. Ms. [redacted] did not arrive at the pickup until after it had ended, so she called our customer service department to try to see if she could come to get her items the next day. She could not, as we are limited in the time we have access to a property and there would not be an EBTH representative on duty. She called Monday 2/27 and spoke to one of our customer service representatives and explained the situation. She admitted in that call that she had been confused by the reminder text message and arrived at the pick up after 6pm MST. Per our terms and condition, “It is your responsibility to understand the pickup and delivery options and costs for each item before you place your bid.”By this point, the items had been removed from the property and taken to our shipping center. The customer service representative told Ms. [redacted] that her only course of action would be to have the items shipped at a cost of $252.29 or to forfeit the items, in which she is still responsible for paying for the item. Per our terms and conditions, “ Ms. [redacted] asked if she could split her invoice, forfeiting and paying for three, and paying to ship one of the items. Our customer service representative told her we cannot do this. Per our terms and conditions, "Failure to Pickup – IN THE EVENT THAT YOU FAIL TO PICKUP OR DESIGNATE SHIPPING FOR YOUR ITEMS IN ACCORDANCE WITH THE EBTH TERMS AND CONDITIONS, YOU HEREBY AUTHORIZE EBTH TO CHARGE YOUR CREDIT CARD FOR THE PURCHASE AMOUNT OF THE ITEM PLUS ANY TAXES, SHIPPING COSTS AND HANDLING FEES. WHEN PICK-UP IS SELECTED BY YOU OR IS THE ONLY OPTION, IF YOU FAIL TO PICK-UP ANY ITEMS AT THE SPECIFIED TIME OR DESIGNATE A SHIPPING OR FULFILLMENT OPTION WITHIN SEVEN (7) DAYS OF THE CLOSE OF BIDDING YOU WILL BE CONSIDERED TO HAVE ABANDONED AND FORFEITED THE ITEMS. YOU AGREE THAT TITLE FOR ABANDONED ITEMS WILL AUTOMATICALLY TRANSFER TO EBTH WITHOUT ANY FURTHER ACTION BY YOU OR EBTH. YOU EXPRESSLY AGREE THAT FAILURE TO RECEIVE ANY ITEM IN THE EVENT OF ABANDONMENT DOES NOT RELIEVE YOUR OBLIGATION TO PAY FOR THE ITEM OR ANY OTHER FEES. AT A MINIMUM, YOU WILL BE CHARGED THE AMOUNT OF YOUR BID TO SATISFY PAYMENT OBLIGATIONS TO THE SELLER. EBTH MAY, IN ITS ABSOLUTE AND SOLE DISCRETION, RESELL THE ITEMS, DISPOSE OF OR DONATE THE ITEMS TO A CHARITY OF EBTH’S CHOOSING. EBTH RESERVES THE RIGHT TO CHARGE THE CREDIT CARD ON FILE FOR ANY MOVING OR DISPOSAL CHARGES AND WILL NOT REFUND PAYMENT FOR THE ITEMS.”Ms. [redacted] reached out to us via Facebook and expressed her frustration with her experience. At this point, our social media customer service representative was able to have the shipping cost lowered to $109.90. Again, Ms. [redacted] offered to forfeit the other items and just pay to ship the projector she purchased. Before a resolution could be reached, Ms. [redacted] escalated to the Revdex.com. We have determined that the items Ms. [redacted] purchased are at the shipping center in Denver. A customer service supervisor has approved splitting the invoice and allowing Ms. [redacted] to forfeit three items and pay to ship the projector as a one time courtesy. The cost to ship this would be $33.99.Thank you for your consideration,EBTH
Thank you for the opportunity to respond to these concerns. Ms. [redacted] purchased a painting on 8/31 for $60, invoice B-[redacted]. With shipping and sales tax, her invoice total was $104.49. Per our terms and conditions, “When submitting a bid, you must raise the bid by a minimum established...
increment. Bid increments can be found here. You may elect to raise the bid by more than the required minimum by entering a higher bid in the "Your Minimum Bid" box. If you enter a higher minimum bid and your bid is the winning bid, you agree to be bound to your bid amount, regardless of any other previous bids. You may also elect to enter a proxy bid in the "Your Maximum Bid" box. If you enter a maximum bid, the system will automatically raise your bid by the specified increments if you are subsequently outbid, up to your designated maximum bid amount ("Maximum Bid"). Maximum Bids are not disclosed. Maximum and/or Minimum Bids do not include any taxes, shipping or handling fees.” We have included the bid increments in the screen shot “EBTH Bid Increments.” They can also be found on the FAQ page included: [redacted]When Ms. [redacted] placed her initial bid on this piece, she bid $1 with a maximum bid of $200 at 8:04 pm on 8/29. On 8/30 at 10:20 pm, another bidder placed a minimum bid of $2 with a maximum bid of $25. Since Ms. [redacted]’s maximum bid was higher, she automatically outbid the other bidder at $30 with her maximum bid still at $200. At 10:21 pm, the same bidder placed a bid of $35 with a maximum bid of $55. Since this was again lower than Ms. [redacted]’s maximum bid, she automatically outbid that bidder at $60. After this, she lowered her maximum bid to $65, but no additional bids were placed. This can be seen in the screen shot “[redacted] Bids.” The jumps in Ms. [redacted]’s bidding are due to the maximum bids placed by her and the other bidder. Since Ms. [redacted] agreed to pay $200, and later $65, for the piece, any bids placed by any other bidders, including maximum bids, that were lower than either of those numbers would have been outbid. We cannot accept Ms. [redacted] return of the painting. Thank you for your consideration,EBTH
Thank you for the opportunity to respond to these concerns. Ms. [redacted] and her husband purchased a sofa, a nightstand, and a set of wall mirrors from us on 9/29. The pickup for these pieces was 10/3 in Boston. When they arrived, they were unhappy removing the sofa via the front door....
It is of note that no other bidder had issues removing sofas through the same door. Ms. [redacted] wanted to remove the sofa via a back door we did not have access to. We could not call a locksmith for that door because we did not have authorization from the homeowners. We did note that Ms. [redacted]’s vehicle was smaller than the sofa and she did not bring adequate assistance. Per the pickup terms at the bottom of her invoice, “Please bring any help or tools necessary to move or load your items in addition to the appropriate sized vehicle.” When it became clear Ms. [redacted] and her husband would not be leaving with the sofa, she asked that we ship the sofa to her at our expense. This would have cost $500. Since the sofa only sold for $165, we could not agree to this. We agreed to get in touch with them when we got the keys for the backdoor from the homeowner. We also offered a partial refund of $50 as a courtesy. On October 6, the closing specialist, with whom Ms. [redacted] worked at the pickup, emailed Ms. [redacted] with a suggested pickup time since she had obtained the key. This was sent as a means of opening a dialogue regarding times which would with for her. Rather than respond to that email, Ms. [redacted] emailed our customer service team and said “After my experience with that awful woman I have zero interest in dealing with her any further, which I told her directly in person” and “another employee will need to be the one present and coordinating” the pickup. Per his notes, the project manager attempted to call Ms. [redacted] on 10/10 and leave a voicemail, but the voicemail box was full. He sent an email with three follow up days, during which he would personally be available to assist in the removal of the sofa. Ms. [redacted] responded and told him she was celebrating Canadian Thanksgiving that day and would be in touch later. The project manager attempted to call again on 10/11 and again got a full mailbox. He called and left a message 10/12. He called and left a message asking Ms. [redacted] to contact him on 10/13. He never heard back and the sofa was considered abandoned after three weeks. The sofa was removed from the home and disposed of at EBTH’s expense. This removal was in line with our terms and conditions, which state that “IN THE EVENT THAT YOU FAIL TO PICKUP OR DESIGNATE SHIPPING FOR YOUR ITEMS IN ACCORDANCE WITH THE EBTH TERMS AND CONDITIONS, YOU HEREBY AUTHORIZE EBTH TO CHARGE YOUR CREDIT CARD FOR THE PURCHASE AMOUNT OF THE ITEM PLUS ANY TAXES, SHIPPING COSTS AND HANDLING FEES. WHEN PICK-UP IS SELECTED BY YOU OR IS THE ONLY OPTION, IF YOU FAIL TO PICK-UP ANY ITEMS AT THE SPECIFIED TIME OR DESIGNATE A SHIPPING OR FULFILLMENT OPTION WITHIN SEVEN (7) DAYS OF THE CLOSE OF BIDDING YOU WILL BE CONSIDERED TO HAVE ABANDONED AND FORFEITED THE ITEMS. YOU AGREE THAT TITLE FOR ABANDONED ITEMS WILL AUTOMATICALLY TRANSFER TO EBTH WITHOUT ANY FURTHER ACTION BY YOU OR EBTH. YOU EXPRESSLY AGREE THAT FAILURE TO RECEIVE ANY ITEM IN THE EVENT OF ABANDONMENT DOES NOT RELIEVE YOUR OBLIGATION TO PAY FOR THE ITEM OR ANY OTHER FEES. AT A MINIMUM, YOU WILL BE CHARGED THE AMOUNT OF YOUR BID TO SATISFY PAYMENT OBLIGATIONS TO THE SELLER. EBTH MAY, IN ITS ABSOLUTE AND SOLE DISCRETION, RESELL THE ITEMS, DISPOSE OF OR DONATE THE ITEMS TO A CHARITY OF EBTH’S CHOOSING. EBTH RESERVES THE RIGHT TO CHARGE THE CREDIT CARD ON FILE FOR ANY MOVING OR DISPOSAL CHARGES AND WILL NOT REFUND PAYMENT FOR THE ITEMS.”This means that, because Ms. [redacted] did not attempt to arrange pickup of her items by 10/24, we are not required to refund her. We removed and disposed the piece at our expense as a courtesy. We are willing to issue the original $50 partial refund discussed with Ms. [redacted] as a one time courtesy. Thank you for your consideration,EBTH
There is zero malicious intent here. Our goal is to help you, but you need to contact customer service at some point so we can resolve this. We have attempted to contact you with no luck. We are more than happy to help you, but we need to be able to contact you. We apologize you feel this way, but please help us by providing an updated contact number if the number we are attempting is incorrect. Thank you.EBTH
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Most of EBTH's statements are untrue, there are a lot of emails that went back and forth between myself and Heather D[redacted] prior to the sale going live. I sent the EBTH representatives a spreadsheet for reference as well. None of the lighters contained lighter fluid when they were shipped to me and they did not contain lighter fluid when they left my home. The "Hazardous Materials" reference was addressed in an email to Bruno C[redacted] which he never answered. It was in reference to a lot which contained Anniversary items and belt buckles not lighters. I still contend that I was taken advantage of and I expected more than 167 lots. I expected at least 350 to 400 lots, possibly more. There is also the issue of EBTH "forgetting" to put 10 jackets into the main auction. There is conflicting messages from Lucy B[redacted] in regards to that matter. EBTH has committed fraud and I still want this issue resolved. I was misled and taken advantage of. I was assured that the [redacted] paintings would "sell for the highest price". Heather D[redacted] insisted that I submit the [redacted] Paintings and actually wanted a total of four or more. I am glad I refused and only submitted two or I would have lost even more money.
Regards,
[redacted]
Thank you for the opportunity to respond to these concerns.Mr. [redacted] purchased a synthesizer crossover for $48 and a [redacted] solid state stereo control Pre-Amplifier for $889 on 10/30, invoice B-[redacted]. His final invoice total was $997.90. Mr. [redacted] purchased two additional items on a...
second invoice, which he asked to combine with this invoice for shipment to [redacted]. He was charged $80 to ship all four items to [redacted], at a price of $20 per item, a price which includes insurance. We understand that the extended shipping timeline can be somewhat frustrating. When items are shipped internationally, our system is unable to accommodate these requests. These items have to be specially packed, booked and labeled, which can create some delays in the process. Based on the tracking information, it looks like Mr. [redacted] received his items on 11/23, approximately three weeks after purchase.When an item arrives to a customer damaged, we can send them a damage claim form. With this form, we request that the customer send us several photographs for the insurance claim on the piece, including pictures of box and packaging, pictures of the entirety of item, close up pictures of the item's damage and a picture of the shipping label. Once we receive these photos, we are able to send the customer a return label for the piece and determine the appropriate refund for the piece. Upon our receipt of the item, the shipping team issues the refund. We are so sorry Mr. [redacted]’s item arrived damaged. We understand that this is frustrating and we are happy to help him through this process. Mr. [redacted] has not yet sent in photos for the damage claim, so we have sent him the damage claim form to his email address on file from [redacted]. Once we get the photos, Drew, a member of our shipping team will contact him to discuss the next steps. We can share this correspondence with the Revdex.com when it is completed. Based on Mr. [redacted]’s description of the damage, he will most likely receive a full refund for the item and the associated shipping. We look forward to working with Mr. [redacted] to resolve his damage claim. Thank you for your consideration. EBTH
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.While I did opt for resolution via forfeiture, I'm essentially paying for goods that were falsely advertised as local items per EBTH's site. Filtering by "Atlanta" should not surface items in Blue Ash, Ohio. This is purposefully misleading and takes advantage of a consumer's trust. There has been no acknowledgement of this misleading filter on the site, and no plans to clarify/defend the practice at the core of the complaint.I will pay the invoice and no longer do business with this company, though I am completely dissatisfied with their practices. Regards,
[redacted]
EBTH, Please contact your bank. I closed the dispute and my bank has released the funds as of 12/12/16. You have to contact your bank and accept the funds into your account. Then you will be able to process my refund. - [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] I do not accept the response from Everything but the house, there sales are resold goods which are very like Estate Sales, there rep Brooke stated that the sales tax was not taxes but the cost of insurance and they had to list it as taxes, I stated to Brooke and David that that is illegal and every state requires you to post and list your rules to purchasing and the charges you will be charge, there is nothing in there rules stating this issue. Futher more I am posting a Texas rule as to paying sales taxes on used items or estate sale items.No Tax Is Due When Item Is Purchased for Resale A resale certificate must be issued for items purchased for resale. A sale is exempt if the seller receives in good faith from a purchaser either an exemption certificate or a resale certificate from a purchaser in the business of selling, leasing, or renting taxable items. The certificate must state that the item purchased is to be sold or transferred as an integral part of a taxable service, in the regular course of the purchaser's business.The merchandise for sale by everything but the house has not been purchased for resale, but is being sold for the owner, who is paid at the end of the sale. I would like a refund for money that was taken from my account wihout my permission nor knowledge.
Regards,
[redacted]
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545; min-height: 14.0px} Thank you for the opportunity to respond to these concerns. Mr. [redacted] purchased three rugs...
and a patio umbrella from EBTH on 11/25 for $5.00. Each item was subject to a $30 warehouse pickup fee, as indicated by the fulfillment options on the item pages while the items were live for sale on our site. The $10 fee referenced by Mr. [redacted] is a handling fee assessed in the instance of an alternate pickup where items are moved from one pickup location to another. “Items which must be moved from one location to another in order to make alternate pickup arrangements are subject to a minimum handling fee of ten dollars ($10.00) per lot.” This is different from the $30 warehouse fee, which is assessed when items have to be removed from a property prior to their sale. Two of the rugs on Mr. [redacted]’s invoice were actually one rug and a duplicate listing for that same rug. Each listing had incorrect dimensions. When the representative discussed these rugs with Mr. [redacted], they agreed he would take the rug and be credited for both item numbers, due to the inaccurate measurements in both descriptions. With the pickup fees, this was a credit of $62, leaving Mr. [redacted] responsible for $63 plus sales tax. When Mr. [redacted] reached out to our customer service team regarding the two warehouse pickup fees, it was explained to him that we keep the fulfillment options, including any associated fees, on the item page while the item is live on EBTH. We also showed him where he would have been able to see that information on both our website and our app. We refunded 1/3 of Mr. [redacted]’s warehouse fees as a courtesy. Per our terms and conditions, “Your winning bid placed on the Site represents an irrevocable contract and you are responsible for paying all amounts due to EBTH. If you cannot pay for the items or agree to the shipping terms and costs, please do not bid on the items.” The costs include the warehouse pickup fee. We cannot further refund Mr. [redacted]’s warehouse pickup fee. Thank you for your consideration EBTH
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545; min-height: 14.0px} Thank you for the opportunity to respond to these concerns. Items from sales in our Chicago...
market generally go to our distribution center in Blue Ash, OH. These smaller items, as stated in our listing, typically ship within 48 hours, though items can take up to ten business days to ship. In this instance, the item was left in the market in Chicago. When we received this concern, we were able to have the team locate and pack the item. It is shipping to Mr. Philips via UPS, tracking number [redacted] We would like to offer our most sincere apologies to Mr. [redacted] regarding his items. We acknowledge that our shipping process took much longer than normal. We would also like to offer him a gift card and invite him to shop with us again. Thanks for the consideration, EBTH
Thank you for the opportunity to respond to these concerns.Mr [redacted] was refunded $100 on 01/17/18 for invoice B-[redacted]. Refunds take about three to five business days to go back into bank accounts. We suggest that Mr. [redacted] checks his bank account early next week, as the funds should be successfully refunded. Thank you for your consideration, EBTH.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] ---The feeble response from the business is anything BUT satisfactory.First, I sent them at least FOUR (4) email inquiries through their own website and each and everyone was acknowledged by saying it had been sent and received and they would respond shortly. Never happened!!!They did email me two invoices today, one for each disputed transaction. Most curious and very interesting that ALL OF A SUDDEN both transactions have been marked SHIPPED today, March15. All of a sudden they miraculously get shipped. To Da!However, STILL NO TRACKING NUMBERS!!!! Fed Ex always and automatically assigns a tracking number when the shipment is accepted by them. So where is it?The [redacted] automatically assigns a tracking number for any and all Priority Mail shipments. But NO TRACKING NUMBER. Perhaps they didn't ship Priority Mail and shipped First Class or Media Mail? or Parcel Select? If so, they doubly screwed me for they charged me the priority rate.They ask me to go to "MY EBTH" (and I quote) to check for the latest on my packages. There is no such tab as "MY EBTH". I had to go to Items Won to find anything and that wasn't much other than the simultaneous miraculous March 15 shipping date.They said they have credited 50% of the shipping fees back to. Yes, they did, but that credit is to my EBTH account and not my [redacted] account so I'll never see it as I have no intention of ever working with them today.Finally, the author of their Nothing-Response didn't bother to sign it . . . no name, so no one personally contact with questions or problems. Could it be no one wants to accept the blame for the mess they have created? Quite likely.In conclusion, no meaningful information was provided at all. No apologies. No tracking numbers. Only a credit I can't use.Thank you for your assistance.,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is the within their contract terms and therefore have no further recourse in pursuing their negligence.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.This company is not honest. They told me that if I rejected the delivery, then I would be responsible for the payment of the item. I did not reject delivery because it was never delivered! I was NOT told that if I canceled delivery that I would be forfeiting the item. Why would I forfeit the item if all I ever wanted was it delivered? That does not make sense?I paid for it so where is it? Are they going to sell it again and profit off of me? If they still have it, then why don't they just let me have it?I do feel better because from all of the complaints, I see that I am not the only one they cheat and steal from. I DO NOT accept the resolution that they propose of them keeping the item after I paid for itRegards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
On 2/24 when I spoke with EBTH's customer care representative, Elyse, she advised that upon reshipment of the item she would arrange with [redacted] for the package to be held at one of their facilities for pickup rather than re-attempting to send to my house since previously there were no delivery attempts made at my house. Based on the tracking information for the reshipment, no arrangement has been made to hold the item at the [redacted] facility, but rather, another re-delivery to my house, which was previously unsuccessful. Although [redacted] says that delivery attempts were made during the first shipment attempt, they were not, and no notices were left on my door. If the items continues to be undelivered and EBTH charges me the $488 while labeling the product as "abandoned" and keeping it for themselves, I will escalate further to an attorney. Having been in contact with the business several times, and on an ongoing basis, THE ITEM IS CLEARLY NOT ABANDONED. Charging me while keeping the product for themselves while I am actively in contact with the business about this issue is simply unethical, immoral and unacceptable business practice.Regards,[redacted]
Thank you for the opportunity to respond to these concerns. Mr. [redacted] purchased a 1954 [redacted] studio piano and matching bench for $1300 on 8/12, invoice B-[redacted]. With the warehouse pickup fee and sales tax, his final invoice total was $1421.44. The pickup for this piece was 8/15 in...
[redacted]. Mr. [redacted] emailed our customer service department on 8/18 regarding his concerns with this piece. In his complaint, he stated that [redacted] has never manufactured a piano with the model number [redacted], as the piano was described being in the listing. While we were unable to confirm or deny this claim, the piece is marked with “[redacted]” and with the serial number “[redacted].” We were able to confirm, based on this serial number, that this piece is a [redacted] piano manufactured in 1954. Here is a direct link to the listing: [redacted]In his email sent 8/18, Mr. [redacted] also mentioned the large bolts driven in to the back of the piano and let us know that this compromised the authenticity of the piece, according to [redacted]. He cited federal regulation and asked that we give this “prompt attention” and get back to him to resolve the matter as soon as possible. The customer service representative with whom Mr. [redacted] worked responded to his email on 8/22 and asked for photos of the piano. Mr. [redacted] sent several photos on 8/22, one of which is included with this response as “[redacted] Photo.” This photo shows the full back of the piano and the bolts. In her response on 8/23, our customer service representative confirmed the serial number as being that of an authentic [redacted] piano manufactured in 1954. She cited our terms and conditions, specifying that items sold on EBTH are as-is items and that any concerns regarding the condition of the piano should have been brought to the attention of the staff at the pickup. She concluded her email by asking what kind of resolution Mr. [redacted] sought in this matter. He did not respond to this ticket. On 9/10, Mr. [redacted] sent a new email which contained a response to his previous email. He stated that we misrepresented the piano and that we were in violation of a [redacted] auction code. The piano was sold from [redacted] out of out [redacted] market. At this point, because the piano had been removed from the property with Mr. [redacted]’s consent, the customer service representative was unable to offer a refund. She offered him a $50 gift card. Upon further conversation with the leadership in customer service, the customer service representative and the customer service manager decided that the piano should be returned and began the process of contacting the [redacted] market to accommodate this, expecting a response from Mr. [redacted]. He did not respond. At this point, we are able to allow Mr. [redacted] to return the piano to one of our [redacted] warehouses in the [redacted] market for a full refund. He will have to work with the local staff to arrange a drop off time, but once they receive the piece, we can issue the refund. We understand that Mr. [redacted] would like us to pick the piece up and deliver his old piano to him, as well as compensate him for his original transportation charge, but we are unable to accommodate this request. We can only return the money he spent with EBTH. Furthermore, we have reviewed Mr. [redacted]’s activity both with EBTH and the Revdex.com. We have decided to permanently suspend Mr. [redacted]’s account and end our business relationship with him. He has displayed a repeated unwillingness to work with EBTH within the terms set forth by our terms and conditions and an unwillingness to work with our customer service team when issues arise. Per our terms of use, “We have the right to disable any user name, password or other identifier, whether chosen by you or provided by us, at any time in our sole discretion for any or no reason.” We will make sure all outstanding invoices on Mr. [redacted]’s account are delivered and accounted for. Thank you for your consideration, EBTH
Hello,We reached out to the customer. We did honor this and contacted him. Thank you for the feedback. We are excited to have the chance to make this right!
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I find it extremely convenient that EBTH is using the excuse that the have not record of my call to validate that they did not fulfill a promise made to me. I agree that I missed the pick-up of the original item. I actually called THEM and brought this to their attention. Typically, a purchaser receives a reminder text or e-mail and oftentimes a call for pick-ups to ensure that missed pick-up does not happen. I did not receive these reminders for this particular sale. Also, it is very common practice for EBTH to call you the day of pick-up when the close of the assigned pick-up time is nearing and an item remains unclaimed. Again, this did not happen.I was fully prepared to accept their offer of a partial refund until their customer service representative absolutely refused to allow me to speak with anyone else other than herself. I called to ask if alternate arrangements could be made to hold the items for a longer period of time since I would be out of town and was ensured that this would not be an issue. I believe that Elise (sp?) did not want to allow me to speak with anyone else because it was she who initially spoke to me and didn't convey the appropriate message.If you are not able to refund a different card, I will accept a check I let the rep know this, as well. There was fraudulent activity on the card that was reported stolen. NO CREDITS or debits listed for this card will be posted by my bank. Refunding the fees to that card will further complicate the legal issues we are attempting to rectify.EBTH made promise to me that they did not uphold. The lack of customer service expertise experienced since that time has been unacceptable. I am requesting a full refund issued in the form of a check mailed to me at my residence. I do not feel that this asking too much considering the thousands of dollars that I have spent through purchases at EBTH over the last couple of years. Regards,
[redacted]
Thank you for the opportunity to respond to these concerns. Ms. [redacted] purchased four items for $91 on 2/22 from a sale in Denver, which is her local market. The pickup for these items was 2/24 from 1-6 MST/3-8 EST. On Friday 2/24, Ms. [redacted] received a courtesy reminder text, reminding her...
that the pickup was from 3-8 EST. This text is sent from our headquarters, which are in the eastern time zone, so this defaults to EST. Ms. [redacted] did not arrive at the pickup until after it had ended, so she called our customer service department to try to see if she could come to get her items the next day. She could not, as we are limited in the time we have access to a property and there would not be an EBTH representative on duty. She called Monday 2/27 and spoke to one of our customer service representatives and explained the situation. She admitted in that call that she had been confused by the reminder text message and arrived at the pick up after 6pm MST. Per our terms and condition, “It is your responsibility to understand the pickup and delivery options and costs for each item before you place your bid.”By this point, the items had been removed from the property and taken to our shipping center. The customer service representative told Ms. [redacted] that her only course of action would be to have the items shipped at a cost of $252.29 or to forfeit the items, in which she is still responsible for paying for the item. Per our terms and conditions, “ Ms. [redacted] asked if she could split her invoice, forfeiting and paying for three, and paying to ship one of the items. Our customer service representative told her we cannot do this. Per our terms and conditions, "Failure to Pickup – IN THE EVENT THAT YOU FAIL TO PICKUP OR DESIGNATE SHIPPING FOR YOUR ITEMS IN ACCORDANCE WITH THE EBTH TERMS AND CONDITIONS, YOU HEREBY AUTHORIZE EBTH TO CHARGE YOUR CREDIT CARD FOR THE PURCHASE AMOUNT OF THE ITEM PLUS ANY TAXES, SHIPPING COSTS AND HANDLING FEES. WHEN PICK-UP IS SELECTED BY YOU OR IS THE ONLY OPTION, IF YOU FAIL TO PICK-UP ANY ITEMS AT THE SPECIFIED TIME OR DESIGNATE A SHIPPING OR FULFILLMENT OPTION WITHIN SEVEN (7) DAYS OF THE CLOSE OF BIDDING YOU WILL BE CONSIDERED TO HAVE ABANDONED AND FORFEITED THE ITEMS. YOU AGREE THAT TITLE FOR ABANDONED ITEMS WILL AUTOMATICALLY TRANSFER TO EBTH WITHOUT ANY FURTHER ACTION BY YOU OR EBTH. YOU EXPRESSLY AGREE THAT FAILURE TO RECEIVE ANY ITEM IN THE EVENT OF ABANDONMENT DOES NOT RELIEVE YOUR OBLIGATION TO PAY FOR THE ITEM OR ANY OTHER FEES. AT A MINIMUM, YOU WILL BE CHARGED THE AMOUNT OF YOUR BID TO SATISFY PAYMENT OBLIGATIONS TO THE SELLER. EBTH MAY, IN ITS ABSOLUTE AND SOLE DISCRETION, RESELL THE ITEMS, DISPOSE OF OR DONATE THE ITEMS TO A CHARITY OF EBTH’S CHOOSING. EBTH RESERVES THE RIGHT TO CHARGE THE CREDIT CARD ON FILE FOR ANY MOVING OR DISPOSAL CHARGES AND WILL NOT REFUND PAYMENT FOR THE ITEMS.”Ms. [redacted] reached out to us via Facebook and expressed her frustration with her experience. At this point, our social media customer service representative was able to have the shipping cost lowered to $109.90. Again, Ms. [redacted] offered to forfeit the other items and just pay to ship the projector she purchased. Before a resolution could be reached, Ms. [redacted] escalated to the Revdex.com. We have determined that the items Ms. [redacted] purchased are at the shipping center in Denver. A customer service supervisor has approved splitting the invoice and allowing Ms. [redacted] to forfeit three items and pay to ship the projector as a one time courtesy. The cost to ship this would be $33.99.Thank you for your consideration,EBTH
Thank you for the opportunity to respond to these concerns. Ms. [redacted] purchased a painting on 8/31 for $60, invoice B-[redacted]. With shipping and sales tax, her invoice total was $104.49. Per our terms and conditions, “When submitting a bid, you must raise the bid by a minimum established...
increment. Bid increments can be found here. You may elect to raise the bid by more than the required minimum by entering a higher bid in the "Your Minimum Bid" box. If you enter a higher minimum bid and your bid is the winning bid, you agree to be bound to your bid amount, regardless of any other previous bids. You may also elect to enter a proxy bid in the "Your Maximum Bid" box. If you enter a maximum bid, the system will automatically raise your bid by the specified increments if you are subsequently outbid, up to your designated maximum bid amount ("Maximum Bid"). Maximum Bids are not disclosed. Maximum and/or Minimum Bids do not include any taxes, shipping or handling fees.” We have included the bid increments in the screen shot “EBTH Bid Increments.” They can also be found on the FAQ page included: [redacted]When Ms. [redacted] placed her initial bid on this piece, she bid $1 with a maximum bid of $200 at 8:04 pm on 8/29. On 8/30 at 10:20 pm, another bidder placed a minimum bid of $2 with a maximum bid of $25. Since Ms. [redacted]’s maximum bid was higher, she automatically outbid the other bidder at $30 with her maximum bid still at $200. At 10:21 pm, the same bidder placed a bid of $35 with a maximum bid of $55. Since this was again lower than Ms. [redacted]’s maximum bid, she automatically outbid that bidder at $60. After this, she lowered her maximum bid to $65, but no additional bids were placed. This can be seen in the screen shot “[redacted] Bids.” The jumps in Ms. [redacted]’s bidding are due to the maximum bids placed by her and the other bidder. Since Ms. [redacted] agreed to pay $200, and later $65, for the piece, any bids placed by any other bidders, including maximum bids, that were lower than either of those numbers would have been outbid. We cannot accept Ms. [redacted] return of the painting. Thank you for your consideration,EBTH
Thank you for the opportunity to respond to these concerns. Ms. [redacted] and her husband purchased a sofa, a nightstand, and a set of wall mirrors from us on 9/29. The pickup for these pieces was 10/3 in Boston. When they arrived, they were unhappy removing the sofa via the front door....
It is of note that no other bidder had issues removing sofas through the same door. Ms. [redacted] wanted to remove the sofa via a back door we did not have access to. We could not call a locksmith for that door because we did not have authorization from the homeowners. We did note that Ms. [redacted]’s vehicle was smaller than the sofa and she did not bring adequate assistance. Per the pickup terms at the bottom of her invoice, “Please bring any help or tools necessary to move or load your items in addition to the appropriate sized vehicle.” When it became clear Ms. [redacted] and her husband would not be leaving with the sofa, she asked that we ship the sofa to her at our expense. This would have cost $500. Since the sofa only sold for $165, we could not agree to this. We agreed to get in touch with them when we got the keys for the backdoor from the homeowner. We also offered a partial refund of $50 as a courtesy. On October 6, the closing specialist, with whom Ms. [redacted] worked at the pickup, emailed Ms. [redacted] with a suggested pickup time since she had obtained the key. This was sent as a means of opening a dialogue regarding times which would with for her. Rather than respond to that email, Ms. [redacted] emailed our customer service team and said “After my experience with that awful woman I have zero interest in dealing with her any further, which I told her directly in person” and “another employee will need to be the one present and coordinating” the pickup. Per his notes, the project manager attempted to call Ms. [redacted] on 10/10 and leave a voicemail, but the voicemail box was full. He sent an email with three follow up days, during which he would personally be available to assist in the removal of the sofa. Ms. [redacted] responded and told him she was celebrating Canadian Thanksgiving that day and would be in touch later. The project manager attempted to call again on 10/11 and again got a full mailbox. He called and left a message 10/12. He called and left a message asking Ms. [redacted] to contact him on 10/13. He never heard back and the sofa was considered abandoned after three weeks. The sofa was removed from the home and disposed of at EBTH’s expense. This removal was in line with our terms and conditions, which state that “IN THE EVENT THAT YOU FAIL TO PICKUP OR DESIGNATE SHIPPING FOR YOUR ITEMS IN ACCORDANCE WITH THE EBTH TERMS AND CONDITIONS, YOU HEREBY AUTHORIZE EBTH TO CHARGE YOUR CREDIT CARD FOR THE PURCHASE AMOUNT OF THE ITEM PLUS ANY TAXES, SHIPPING COSTS AND HANDLING FEES. WHEN PICK-UP IS SELECTED BY YOU OR IS THE ONLY OPTION, IF YOU FAIL TO PICK-UP ANY ITEMS AT THE SPECIFIED TIME OR DESIGNATE A SHIPPING OR FULFILLMENT OPTION WITHIN SEVEN (7) DAYS OF THE CLOSE OF BIDDING YOU WILL BE CONSIDERED TO HAVE ABANDONED AND FORFEITED THE ITEMS. YOU AGREE THAT TITLE FOR ABANDONED ITEMS WILL AUTOMATICALLY TRANSFER TO EBTH WITHOUT ANY FURTHER ACTION BY YOU OR EBTH. YOU EXPRESSLY AGREE THAT FAILURE TO RECEIVE ANY ITEM IN THE EVENT OF ABANDONMENT DOES NOT RELIEVE YOUR OBLIGATION TO PAY FOR THE ITEM OR ANY OTHER FEES. AT A MINIMUM, YOU WILL BE CHARGED THE AMOUNT OF YOUR BID TO SATISFY PAYMENT OBLIGATIONS TO THE SELLER. EBTH MAY, IN ITS ABSOLUTE AND SOLE DISCRETION, RESELL THE ITEMS, DISPOSE OF OR DONATE THE ITEMS TO A CHARITY OF EBTH’S CHOOSING. EBTH RESERVES THE RIGHT TO CHARGE THE CREDIT CARD ON FILE FOR ANY MOVING OR DISPOSAL CHARGES AND WILL NOT REFUND PAYMENT FOR THE ITEMS.”This means that, because Ms. [redacted] did not attempt to arrange pickup of her items by 10/24, we are not required to refund her. We removed and disposed the piece at our expense as a courtesy. We are willing to issue the original $50 partial refund discussed with Ms. [redacted] as a one time courtesy. Thank you for your consideration,EBTH
There is zero malicious intent here. Our goal is to help you, but you need to contact customer service at some point so we can resolve this. We have attempted to contact you with no luck. We are more than happy to help you, but we need to be able to contact you. We apologize you feel this way, but please help us by providing an updated contact number if the number we are attempting is incorrect. Thank you.EBTH
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Most of EBTH's statements are untrue, there are a lot of emails that went back and forth between myself and Heather D[redacted] prior to the sale going live. I sent the EBTH representatives a spreadsheet for reference as well. None of the lighters contained lighter fluid when they were shipped to me and they did not contain lighter fluid when they left my home. The "Hazardous Materials" reference was addressed in an email to Bruno C[redacted] which he never answered. It was in reference to a lot which contained Anniversary items and belt buckles not lighters. I still contend that I was taken advantage of and I expected more than 167 lots. I expected at least 350 to 400 lots, possibly more. There is also the issue of EBTH "forgetting" to put 10 jackets into the main auction. There is conflicting messages from Lucy B[redacted] in regards to that matter. EBTH has committed fraud and I still want this issue resolved. I was misled and taken advantage of. I was assured that the [redacted] paintings would "sell for the highest price". Heather D[redacted] insisted that I submit the [redacted] Paintings and actually wanted a total of four or more. I am glad I refused and only submitted two or I would have lost even more money.
Regards,
[redacted]
Thank you for the opportunity to respond to these concerns.Mr. [redacted] purchased a synthesizer crossover for $48 and a [redacted] solid state stereo control Pre-Amplifier for $889 on 10/30, invoice B-[redacted]. His final invoice total was $997.90. Mr. [redacted] purchased two additional items on a...
second invoice, which he asked to combine with this invoice for shipment to [redacted]. He was charged $80 to ship all four items to [redacted], at a price of $20 per item, a price which includes insurance. We understand that the extended shipping timeline can be somewhat frustrating. When items are shipped internationally, our system is unable to accommodate these requests. These items have to be specially packed, booked and labeled, which can create some delays in the process. Based on the tracking information, it looks like Mr. [redacted] received his items on 11/23, approximately three weeks after purchase.When an item arrives to a customer damaged, we can send them a damage claim form. With this form, we request that the customer send us several photographs for the insurance claim on the piece, including pictures of box and packaging, pictures of the entirety of item, close up pictures of the item's damage and a picture of the shipping label. Once we receive these photos, we are able to send the customer a return label for the piece and determine the appropriate refund for the piece. Upon our receipt of the item, the shipping team issues the refund. We are so sorry Mr. [redacted]’s item arrived damaged. We understand that this is frustrating and we are happy to help him through this process. Mr. [redacted] has not yet sent in photos for the damage claim, so we have sent him the damage claim form to his email address on file from [redacted]. Once we get the photos, Drew, a member of our shipping team will contact him to discuss the next steps. We can share this correspondence with the Revdex.com when it is completed. Based on Mr. [redacted]’s description of the damage, he will most likely receive a full refund for the item and the associated shipping. We look forward to working with Mr. [redacted] to resolve his damage claim. Thank you for your consideration. EBTH
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.While I did opt for resolution via forfeiture, I'm essentially paying for goods that were falsely advertised as local items per EBTH's site. Filtering by "Atlanta" should not surface items in Blue Ash, Ohio. This is purposefully misleading and takes advantage of a consumer's trust. There has been no acknowledgement of this misleading filter on the site, and no plans to clarify/defend the practice at the core of the complaint.I will pay the invoice and no longer do business with this company, though I am completely dissatisfied with their practices. Regards,
[redacted]
EBTH, Please contact your bank. I closed the dispute and my bank has released the funds as of 12/12/16. You have to contact your bank and accept the funds into your account. Then you will be able to process my refund. - [redacted]