Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.This company is not honest. They told me that if I rejected the delivery, then I would be responsible for the payment of the item. I did not reject delivery because it was never delivered! I was NOT told that if I canceled delivery that I would be forfeiting the item. Why would I forfeit the item if all I ever wanted was it delivered? That does not make sense?I paid for it so where is it? Are they going to sell it again and profit off of me? If they still have it, then why don't they just let me have it?I do feel better because from all of the complaints, I see that I am not the only one they cheat and steal from. I DO NOT accept the resolution that they propose of them keeping the item after I paid for itRegards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] I do not accept the response from Everything but the house, there sales are resold goods which are very like Estate Sales, there rep Brooke stated that the sales tax was not taxes but the cost of insurance and they had to list it as taxes, I stated to Brooke and David that that is illegal and every state requires you to post and list your rules to purchasing and the charges you will be charge, there is nothing in there rules stating this issue. Futher more I am posting a Texas rule as to paying sales taxes on used items or estate sale items.No Tax Is Due When Item Is Purchased for Resale A resale certificate must be issued for items purchased for resale. A sale is exempt if the seller receives in good faith from a purchaser either an exemption certificate or a resale certificate from a purchaser in the business of selling, leasing, or renting taxable items. The certificate must state that the item purchased is to be sold or transferred as an integral part of a taxable service, in the regular course of the purchaser's business.The merchandise for sale by everything but the house has not been purchased for resale, but is being sold for the owner, who is paid at the end of the sale. I would like a refund for money that was taken from my account wihout my permission nor knowledge.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] ---The feeble response from the business is anything BUT satisfactory.First, I sent them at least FOUR (4) email inquiries through their own website and each and everyone was acknowledged by saying it had been sent and received and they would respond shortly. Never happened!!!They did email me two invoices today, one for each disputed transaction. Most curious and very interesting that ALL OF A SUDDEN both transactions have been marked SHIPPED today, March15. All of a sudden they miraculously get shipped. To Da!However, STILL NO TRACKING NUMBERS!!!! Fed Ex always and automatically assigns a tracking number when the shipment is accepted by them. So where is it?The [redacted] automatically assigns a tracking number for any and all Priority Mail shipments. But NO TRACKING NUMBER. Perhaps they didn't ship Priority Mail and shipped First Class or Media Mail? or Parcel Select? If so, they doubly screwed me for they charged me the priority rate.They ask me to go to "MY EBTH" (and I quote) to check for the latest on my packages. There is no such tab as "MY EBTH". I had to go to Items Won to find anything and that wasn't much other than the simultaneous miraculous March 15 shipping date.They said they have credited 50% of the shipping fees back to. Yes, they did, but that credit is to my EBTH account and not my [redacted] account so I'll never see it as I have no intention of ever working with them today.Finally, the author of their Nothing-Response didn't bother to sign it . . . no name, so no one personally contact with questions or problems. Could it be no one wants to accept the blame for the mess they have created? Quite likely.In conclusion, no meaningful information was provided at all. No apologies. No tracking numbers. Only a credit I can't use.Thank you for your assistance.,[redacted]
Thank you for the opportunity to respond to these concerns. Mr. [redacted] purchased a set of Royal Copenhagen porcelain on 2/13 for $31. The scheduled removal date was 2/16, so on 2/17 he was charged $2.17 for tax and $16.25 for shipping and the shipping process started. On 3/1 he called to...
inquire about the shipping status and was told the tenth business day would be 3/3. If it did not ship by then, we could look into it. Mr. [redacted] called on 3/6, the eleventh business day, and told us to cancel his shipment since it had not yet shipped. Per our terms and conditions, “EBTH will use reasonable efforts to ship the merchandise within ten (10) business days after the scheduled sale removal and payment date. When you win an item, any shipping times we provide are estimates only and actual delivery dates may vary.” We were still within the parameters of the shipping terms and the item was scheduled to go out that day. The customer service representative with whom Mr. [redacted] spoke explained to him that canceling shipping would cause him to forfeit the item as abandoned. Per our terms and conditions, “if you fail to pick-up any items at the specified time or designate a shipping or fulfillment option within seven (7) days of the close of bidding you will be considered to have abandoned and forfeited the items.” Canceling the shipment indicates a cancellation in the fulfillment option which, ultimately, lead to the item being forfeited. The terms and conditions also state that “You expressly agree that failure to receive any item in the event of abandonment does not relieve you of your obligation to pay for the item or any other fees. At a minimum, you will be charged the amount of your bid to satisfy payment obligations to the seller.” The customer service representative explained to Mr. [redacted] that he would still be responsible for paying for the porcelain even if he canceled shipment. He told her to cancel anyway. Mr. [redacted] was refunded $16.25 for the canceled shipment. He is still responsible for the $33.17 for the item payment. We cannot refund him any further. Thank you for your consideration,EBTH
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545; min-height: 14.0px} Thank you for the opportunity to respond to these concerns. Items from sales in our Chicago...
market generally go to our distribution center in Blue Ash, OH. These smaller items, as stated in our listing, typically ship within 48 hours, though items can take up to ten business days to ship. In this instance, the item was left in the market in Chicago. When we received this concern, we were able to have the team locate and pack the item. It is shipping to Mr. Philips via UPS, tracking number [redacted] We would like to offer our most sincere apologies to Mr. [redacted] regarding his items. We acknowledge that our shipping process took much longer than normal. We would also like to offer him a gift card and invite him to shop with us again. Thanks for the consideration, EBTH
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is the within their contract terms and therefore have no further recourse in pursuing their negligence.
Regards,
[redacted]
Thank you for the opportunity to respond to these concerns.Mr [redacted] was refunded $100 on 01/17/18 for invoice B-[redacted]. Refunds take about three to five business days to go back into bank accounts. We suggest that Mr. [redacted] checks his bank account early next week, as the funds should be successfully refunded. Thank you for your consideration, EBTH.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
On 2/24 when I spoke with EBTH's customer care representative, Elyse, she advised that upon reshipment of the item she would arrange with [redacted] for the package to be held at one of their facilities for pickup rather than re-attempting to send to my house since previously there were no delivery attempts made at my house. Based on the tracking information for the reshipment, no arrangement has been made to hold the item at the [redacted] facility, but rather, another re-delivery to my house, which was previously unsuccessful. Although [redacted] says that delivery attempts were made during the first shipment attempt, they were not, and no notices were left on my door. If the items continues to be undelivered and EBTH charges me the $488 while labeling the product as "abandoned" and keeping it for themselves, I will escalate further to an attorney. Having been in contact with the business several times, and on an ongoing basis, THE ITEM IS CLEARLY NOT ABANDONED. Charging me while keeping the product for themselves while I am actively in contact with the business about this issue is simply unethical, immoral and unacceptable business practice.Regards,[redacted]
Thank you for the opportunity to respond to these concerns. Mr. [redacted] purchased a 1954 [redacted] studio piano and matching bench for $1300 on 8/12, invoice B-[redacted]. With the warehouse pickup fee and sales tax, his final invoice total was $1421.44. The pickup for this piece was 8/15 in...
[redacted]. Mr. [redacted] emailed our customer service department on 8/18 regarding his concerns with this piece. In his complaint, he stated that [redacted] has never manufactured a piano with the model number [redacted], as the piano was described being in the listing. While we were unable to confirm or deny this claim, the piece is marked with “[redacted]” and with the serial number “[redacted].” We were able to confirm, based on this serial number, that this piece is a [redacted] piano manufactured in 1954. Here is a direct link to the listing: [redacted]In his email sent 8/18, Mr. [redacted] also mentioned the large bolts driven in to the back of the piano and let us know that this compromised the authenticity of the piece, according to [redacted]. He cited federal regulation and asked that we give this “prompt attention” and get back to him to resolve the matter as soon as possible. The customer service representative with whom Mr. [redacted] worked responded to his email on 8/22 and asked for photos of the piano. Mr. [redacted] sent several photos on 8/22, one of which is included with this response as “[redacted] Photo.” This photo shows the full back of the piano and the bolts. In her response on 8/23, our customer service representative confirmed the serial number as being that of an authentic [redacted] piano manufactured in 1954. She cited our terms and conditions, specifying that items sold on EBTH are as-is items and that any concerns regarding the condition of the piano should have been brought to the attention of the staff at the pickup. She concluded her email by asking what kind of resolution Mr. [redacted] sought in this matter. He did not respond to this ticket. On 9/10, Mr. [redacted] sent a new email which contained a response to his previous email. He stated that we misrepresented the piano and that we were in violation of a [redacted] auction code. The piano was sold from [redacted] out of out [redacted] market. At this point, because the piano had been removed from the property with Mr. [redacted]’s consent, the customer service representative was unable to offer a refund. She offered him a $50 gift card. Upon further conversation with the leadership in customer service, the customer service representative and the customer service manager decided that the piano should be returned and began the process of contacting the [redacted] market to accommodate this, expecting a response from Mr. [redacted]. He did not respond. At this point, we are able to allow Mr. [redacted] to return the piano to one of our [redacted] warehouses in the [redacted] market for a full refund. He will have to work with the local staff to arrange a drop off time, but once they receive the piece, we can issue the refund. We understand that Mr. [redacted] would like us to pick the piece up and deliver his old piano to him, as well as compensate him for his original transportation charge, but we are unable to accommodate this request. We can only return the money he spent with EBTH. Furthermore, we have reviewed Mr. [redacted]’s activity both with EBTH and the Revdex.com. We have decided to permanently suspend Mr. [redacted]’s account and end our business relationship with him. He has displayed a repeated unwillingness to work with EBTH within the terms set forth by our terms and conditions and an unwillingness to work with our customer service team when issues arise. Per our terms of use, “We have the right to disable any user name, password or other identifier, whether chosen by you or provided by us, at any time in our sole discretion for any or no reason.” We will make sure all outstanding invoices on Mr. [redacted]’s account are delivered and accounted for. Thank you for your consideration, EBTH
Thank you for the opportunity to respond to these concerns. Ms. [redacted] and her husband purchased a sofa, a nightstand, and a set of wall mirrors from us on 9/29. The pickup for these pieces was 10/3 in Boston. When they arrived, they were unhappy removing the sofa via the front door....
It is of note that no other bidder had issues removing sofas through the same door. Ms. [redacted] wanted to remove the sofa via a back door we did not have access to. We could not call a locksmith for that door because we did not have authorization from the homeowners. We did note that Ms. [redacted]’s vehicle was smaller than the sofa and she did not bring adequate assistance. Per the pickup terms at the bottom of her invoice, “Please bring any help or tools necessary to move or load your items in addition to the appropriate sized vehicle.” When it became clear Ms. [redacted] and her husband would not be leaving with the sofa, she asked that we ship the sofa to her at our expense. This would have cost $500. Since the sofa only sold for $165, we could not agree to this. We agreed to get in touch with them when we got the keys for the backdoor from the homeowner. We also offered a partial refund of $50 as a courtesy. On October 6, the closing specialist, with whom Ms. [redacted] worked at the pickup, emailed Ms. [redacted] with a suggested pickup time since she had obtained the key. This was sent as a means of opening a dialogue regarding times which would with for her. Rather than respond to that email, Ms. [redacted] emailed our customer service team and said “After my experience with that awful woman I have zero interest in dealing with her any further, which I told her directly in person” and “another employee will need to be the one present and coordinating” the pickup. Per his notes, the project manager attempted to call Ms. [redacted] on 10/10 and leave a voicemail, but the voicemail box was full. He sent an email with three follow up days, during which he would personally be available to assist in the removal of the sofa. Ms. [redacted] responded and told him she was celebrating Canadian Thanksgiving that day and would be in touch later. The project manager attempted to call again on 10/11 and again got a full mailbox. He called and left a message 10/12. He called and left a message asking Ms. [redacted] to contact him on 10/13. He never heard back and the sofa was considered abandoned after three weeks. The sofa was removed from the home and disposed of at EBTH’s expense. This removal was in line with our terms and conditions, which state that “IN THE EVENT THAT YOU FAIL TO PICKUP OR DESIGNATE SHIPPING FOR YOUR ITEMS IN ACCORDANCE WITH THE EBTH TERMS AND CONDITIONS, YOU HEREBY AUTHORIZE EBTH TO CHARGE YOUR CREDIT CARD FOR THE PURCHASE AMOUNT OF THE ITEM PLUS ANY TAXES, SHIPPING COSTS AND HANDLING FEES. WHEN PICK-UP IS SELECTED BY YOU OR IS THE ONLY OPTION, IF YOU FAIL TO PICK-UP ANY ITEMS AT THE SPECIFIED TIME OR DESIGNATE A SHIPPING OR FULFILLMENT OPTION WITHIN SEVEN (7) DAYS OF THE CLOSE OF BIDDING YOU WILL BE CONSIDERED TO HAVE ABANDONED AND FORFEITED THE ITEMS. YOU AGREE THAT TITLE FOR ABANDONED ITEMS WILL AUTOMATICALLY TRANSFER TO EBTH WITHOUT ANY FURTHER ACTION BY YOU OR EBTH. YOU EXPRESSLY AGREE THAT FAILURE TO RECEIVE ANY ITEM IN THE EVENT OF ABANDONMENT DOES NOT RELIEVE YOUR OBLIGATION TO PAY FOR THE ITEM OR ANY OTHER FEES. AT A MINIMUM, YOU WILL BE CHARGED THE AMOUNT OF YOUR BID TO SATISFY PAYMENT OBLIGATIONS TO THE SELLER. EBTH MAY, IN ITS ABSOLUTE AND SOLE DISCRETION, RESELL THE ITEMS, DISPOSE OF OR DONATE THE ITEMS TO A CHARITY OF EBTH’S CHOOSING. EBTH RESERVES THE RIGHT TO CHARGE THE CREDIT CARD ON FILE FOR ANY MOVING OR DISPOSAL CHARGES AND WILL NOT REFUND PAYMENT FOR THE ITEMS.”This means that, because Ms. [redacted] did not attempt to arrange pickup of her items by 10/24, we are not required to refund her. We removed and disposed the piece at our expense as a courtesy. We are willing to issue the original $50 partial refund discussed with Ms. [redacted] as a one time courtesy. Thank you for your consideration,EBTH
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I find it extremely convenient that EBTH is using the excuse that the have not record of my call to validate that they did not fulfill a promise made to me. I agree that I missed the pick-up of the original item. I actually called THEM and brought this to their attention. Typically, a purchaser receives a reminder text or e-mail and oftentimes a call for pick-ups to ensure that missed pick-up does not happen. I did not receive these reminders for this particular sale. Also, it is very common practice for EBTH to call you the day of pick-up when the close of the assigned pick-up time is nearing and an item remains unclaimed. Again, this did not happen.I was fully prepared to accept their offer of a partial refund until their customer service representative absolutely refused to allow me to speak with anyone else other than herself. I called to ask if alternate arrangements could be made to hold the items for a longer period of time since I would be out of town and was ensured that this would not be an issue. I believe that Elise (sp?) did not want to allow me to speak with anyone else because it was she who initially spoke to me and didn't convey the appropriate message.If you are not able to refund a different card, I will accept a check I let the rep know this, as well. There was fraudulent activity on the card that was reported stolen. NO CREDITS or debits listed for this card will be posted by my bank. Refunding the fees to that card will further complicate the legal issues we are attempting to rectify.EBTH made promise to me that they did not uphold. The lack of customer service expertise experienced since that time has been unacceptable. I am requesting a full refund issued in the form of a check mailed to me at my residence. I do not feel that this asking too much considering the thousands of dollars that I have spent through purchases at EBTH over the last couple of years. Regards,
[redacted]
Thank you for the opportunity to respond to these concerns. Ms. [redacted] purchased a painting on 8/31 for $60, invoice B-[redacted]. With shipping and sales tax, her invoice total was $104.49. Per our terms and conditions, “When submitting a bid, you must raise the bid by a minimum established...
increment. Bid increments can be found here. You may elect to raise the bid by more than the required minimum by entering a higher bid in the "Your Minimum Bid" box. If you enter a higher minimum bid and your bid is the winning bid, you agree to be bound to your bid amount, regardless of any other previous bids. You may also elect to enter a proxy bid in the "Your Maximum Bid" box. If you enter a maximum bid, the system will automatically raise your bid by the specified increments if you are subsequently outbid, up to your designated maximum bid amount ("Maximum Bid"). Maximum Bids are not disclosed. Maximum and/or Minimum Bids do not include any taxes, shipping or handling fees.” We have included the bid increments in the screen shot “EBTH Bid Increments.” They can also be found on the FAQ page included: [redacted]When Ms. [redacted] placed her initial bid on this piece, she bid $1 with a maximum bid of $200 at 8:04 pm on 8/29. On 8/30 at 10:20 pm, another bidder placed a minimum bid of $2 with a maximum bid of $25. Since Ms. [redacted]’s maximum bid was higher, she automatically outbid the other bidder at $30 with her maximum bid still at $200. At 10:21 pm, the same bidder placed a bid of $35 with a maximum bid of $55. Since this was again lower than Ms. [redacted]’s maximum bid, she automatically outbid that bidder at $60. After this, she lowered her maximum bid to $65, but no additional bids were placed. This can be seen in the screen shot “[redacted] Bids.” The jumps in Ms. [redacted]’s bidding are due to the maximum bids placed by her and the other bidder. Since Ms. [redacted] agreed to pay $200, and later $65, for the piece, any bids placed by any other bidders, including maximum bids, that were lower than either of those numbers would have been outbid. We cannot accept Ms. [redacted] return of the painting. Thank you for your consideration,EBTH
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Hello,We reached out to the customer. We did honor this and contacted him. Thank you for the feedback. We are excited to have the chance to make this right!
Thank you for the opportunity to respond to these concerns. Ms. [redacted] purchased four items for $91 on 2/22 from a sale in Denver, which is her local market. The pickup for these items was 2/24 from 1-6 MST/3-8 EST. On Friday 2/24, Ms. [redacted] received a courtesy reminder text, reminding her...
that the pickup was from 3-8 EST. This text is sent from our headquarters, which are in the eastern time zone, so this defaults to EST. Ms. [redacted] did not arrive at the pickup until after it had ended, so she called our customer service department to try to see if she could come to get her items the next day. She could not, as we are limited in the time we have access to a property and there would not be an EBTH representative on duty. She called Monday 2/27 and spoke to one of our customer service representatives and explained the situation. She admitted in that call that she had been confused by the reminder text message and arrived at the pick up after 6pm MST. Per our terms and condition, “It is your responsibility to understand the pickup and delivery options and costs for each item before you place your bid.”By this point, the items had been removed from the property and taken to our shipping center. The customer service representative told Ms. [redacted] that her only course of action would be to have the items shipped at a cost of $252.29 or to forfeit the items, in which she is still responsible for paying for the item. Per our terms and conditions, “ Ms. [redacted] asked if she could split her invoice, forfeiting and paying for three, and paying to ship one of the items. Our customer service representative told her we cannot do this. Per our terms and conditions, "Failure to Pickup – IN THE EVENT THAT YOU FAIL TO PICKUP OR DESIGNATE SHIPPING FOR YOUR ITEMS IN ACCORDANCE WITH THE EBTH TERMS AND CONDITIONS, YOU HEREBY AUTHORIZE EBTH TO CHARGE YOUR CREDIT CARD FOR THE PURCHASE AMOUNT OF THE ITEM PLUS ANY TAXES, SHIPPING COSTS AND HANDLING FEES. WHEN PICK-UP IS SELECTED BY YOU OR IS THE ONLY OPTION, IF YOU FAIL TO PICK-UP ANY ITEMS AT THE SPECIFIED TIME OR DESIGNATE A SHIPPING OR FULFILLMENT OPTION WITHIN SEVEN (7) DAYS OF THE CLOSE OF BIDDING YOU WILL BE CONSIDERED TO HAVE ABANDONED AND FORFEITED THE ITEMS. YOU AGREE THAT TITLE FOR ABANDONED ITEMS WILL AUTOMATICALLY TRANSFER TO EBTH WITHOUT ANY FURTHER ACTION BY YOU OR EBTH. YOU EXPRESSLY AGREE THAT FAILURE TO RECEIVE ANY ITEM IN THE EVENT OF ABANDONMENT DOES NOT RELIEVE YOUR OBLIGATION TO PAY FOR THE ITEM OR ANY OTHER FEES. AT A MINIMUM, YOU WILL BE CHARGED THE AMOUNT OF YOUR BID TO SATISFY PAYMENT OBLIGATIONS TO THE SELLER. EBTH MAY, IN ITS ABSOLUTE AND SOLE DISCRETION, RESELL THE ITEMS, DISPOSE OF OR DONATE THE ITEMS TO A CHARITY OF EBTH’S CHOOSING. EBTH RESERVES THE RIGHT TO CHARGE THE CREDIT CARD ON FILE FOR ANY MOVING OR DISPOSAL CHARGES AND WILL NOT REFUND PAYMENT FOR THE ITEMS.”Ms. [redacted] reached out to us via Facebook and expressed her frustration with her experience. At this point, our social media customer service representative was able to have the shipping cost lowered to $109.90. Again, Ms. [redacted] offered to forfeit the other items and just pay to ship the projector she purchased. Before a resolution could be reached, Ms. [redacted] escalated to the Revdex.com. We have determined that the items Ms. [redacted] purchased are at the shipping center in Denver. A customer service supervisor has approved splitting the invoice and allowing Ms. [redacted] to forfeit three items and pay to ship the projector as a one time courtesy. The cost to ship this would be $33.99.Thank you for your consideration,EBTH
Thank you for the opportunity to further respond to these concerns. We did not mislead Mr. [redacted]. In his initial call, we gave him preliminary, general information. When the scope of his needs became clear, we presented more accurate information to him so we could better help him decide if we were the right option. In any service, the final quote is the more accurate source of information for the client. The nature of a “bait and switch” would require that we sign a contract and then provide different information. This did not happen. Our general manager spoke with Mr. [redacted] several times throughout this process. During this process, he confirmed that every moving quote was around $1000, which Mr. [redacted] did not want to pay. We have confirmed that the proposal of splitting the cost was not presented to us and we would not have covered it. We do not have a reference to the 35% commission on our website since our commission rates vary by sale. We have worked with Mr. [redacted] extensively on this. The issue occurs in that he is too far outside of our market area and his sale is not of high enough value to make the cost/benefit trade off valuable to him. We are still willing to put him in touch with the live auction house who may be able to help him through the rest of this process. Thank you for your consideration,EBTH
Thank you for the opportunity to respond to your concern.In this specific case, the seller of these items decided in the last hour to not go through with selling. This was not a case of bait and switch, but rather, the circumstances of the sale. The photographs in this listing were taken at an...
event, but we do not know for certain if they were taken at the same event during which the hand wraps were obtained.With that being said, EBTH takes responsibility for the loss of these items. EBTH acknowledges that these photographs were included in the listing, which is why we were able to obtain copies for [redacted]. EBTH is willing to offer one of two solutions. As previously offered, EBTH will refund $75 for the items, or, if [redacted] is willing to return all of these items, we will provide a full refund.Best,EBTH
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] Ms. [redacted] purchased a 2000 [redacted] convertible from EBTH on 2/25 for $5500, invoice B-[redacted]. Her card was charged $5000 and the remaining $500 was paid in a wire transfer, per our terms and conditions regarding invoices over $5000. According to the EBTH contract “Please note that payment for motor and related vehicles can only be rendered by cash, cashier’s check or wire transfer. Cashier’s checks take up to 24 hours to clear and all wire transfers must be made through EBTH Headquarters prior to EBTH releasing any vehicles. EBTH will not accept credit card payment for motor vehicles at any time” (see attached document).However, without my authorization, EBTH charged my credit card. When I disputed the charge with my credit card company and they were going to reverse the charges, EBTH threatened to “seek the full amount due through the collections process”. The car was listed in fair condition (this is discussed in more depth later in the document) with the following disclaimer: “some marks on body. Leather is cracked and worn on seats. The passenger door needs adjustment. Owner was able to jump start the car to get it running, battery not charged enough to start it the next day. Will need jump start at pick-up and possibly new battery.” This description implies that the car is in driveable condition. There is no mention of serious electrical, engine or brake issues that would preclude the car from passing safety and emissions inspections required for vehicle registration in the State of Maryland or that the vehicle would need to be towed at pick up because it was not driveable.Additionally, all cars sold on EBTH contain the following disclaimer: “EBTH does not warrant the condition of vehicles. The condition stated is that of the owner.Ultimately, EBTH is responsible for the item description that is posted on their website. With regard to a used vehicle, that includes all known defects. EBTH attempts to absolve themselves of this responsibility by shifting blame to the owner.In this case, EBTH implied that the owner, [redacted], who was fully aware of the car’s condition (see attached documents), perpetrated this fraud. [redacted] is a well known and respected member of Annapolis society and she just sold her home for over $6 million (see attached documents). It is highly unlikely that a woman of her stature would perpetrate a fraud for $5500 by misrepresenting the condition of a vehicle.If EBTH was not aware of said defects apriori (before the sale), when they became aware of the defects that had been omitted (intentionally or unintentionally) from their description of the vehicle on their website, they should have acted in good faith and cancelled the transaction rather than becoming a culpable party to this fraud. Please bring a mechanic to preview for personal assessment.EBTH should provide the name and contact information of the local company representative who is responsible for setting up and supervising previews. Calling the main customer service number is not helpful as calls are rarely answered or returned. EBTH has multiple complaints related to their poor customer service.Lastly, the winning bidder is advised to check with their DMV / BMV to ensure that all necessary paperwork, tags, title transfer, et cetera are complete before the motor vehicle is removed from the premises.” Since this vehicle will not pass safety and emissions inspection required by the DMV to register and license a vehicle in the State of Maryland, this is a moot point.Prior to bidding on the car, Ms. [redacted] made no attempts to inspect or preview the car. While we don’t offer previews for most of the items we sell, we will always work to accommodate a vehicle preview.Again, EBTH should provide the name and contact information of the local company representative who is responsible for setting up and supervising previews. Calling the main customer service number is not helpful as calls are rarely answered or returned. EBTH has multiple complaints related to their poor customer service.Prior to bidding on this vehicle, we ran a VIN check which revealed “no problems”. We were a bit concerned that EBTH did not offer a preview date nor include any information on who to contact or how to set up a time to preview the vehicle.However, we have dealt with other reputable online estate sale companies ([redacted]) and have never had a problem. If their description of an item is not accurate or there are defects that were not disclosed in the description, they offer the buyer a full refund or a discounted price, whichever the buyer prefers.ln this case, Ms. [redacted] purchased this car based only on the information provided in the listing. We do not warrant the condition of vehicles. This car was tested insofar that it powered on with a jump and was listed as such. All known defects were therefore listed. When the car was “powered on” it would be obvious that; both the CHECK ENGINE AND ABS (ANTI-LOCK BRAKING SYSTEM) WARNING LIGHTS WERE ON, THE ENGINE WAS MAKING A HORRIBLE KNOCKING/TAPPING NOISE AND THAT THE REAR WINDOWS, CONVERTIBLE TOP AND RADIO WERE NOT OPERABLE. None of these defects were included in the description. EBTH told me that “we are not mechanics”. However, it does not require the expertise of a mechanic to see that the CHECK ENGINE AND ABS LIGHTS ARE ON, HEAR THAT THE ENGINE IS MAKING A LOUD KNOCKING/TAPPING NOISE AND SEE THAT THE WINDOWS WILL NOT CLOSE (see attached video). WHY WAS THIS INFORMATION OMITTED (EXCLUDED) FROM THE VEHICLE DESCRIPTION? THIS OMISSION OF KNOW DEFECTS IS A MISREPRESENTATION OF THE CONDITION OF THE VEHICLE. When Ms. [redacted] arrived to pick up her car, she was dissatisfied with the mechanic condition of the car. It was her assessment that we intentionally failed to disclose information regarding the condition of the car and she refused to pay for the piece. Yes, based on the fact that the condition of the vehicle was grossly misrepresented, I refused to purchase it. EBTH is ultimately responsible for accurately describing the merchandise that they post and sell on their website and in the case of a vehicle (in the state of Maryland) revealing all known defects. If EBTH was not aware of said defects apriori, when this was brought to their attention, they should have verified said defects with their local representative and the owner and cancelled the transaction. After approximately 2 weeks, her card was automatically charged $5000 and she was informed that we needed a cashiers check or wire transfer for the remaining balance. Per the terms and conditions, "In order to place a bid or list an item, you must have valid payment information stored in your profile. By providing your credit card information to EBTH, you irrevocably authorize EBTH to charge your credit card for the listing fee or total purchase amount of any winning bid plus any fees associated with the sale of the item, including but not limited to taxes, shipping and handling fees, as applicable.” This stands as the authorization by which we charged Ms. [redacted]’s card. Ms. [redacted] sent the wire transfer on 3/31. According to the EBTH contract “Please note that payment for motor and related vehicles can only be rendered by cash, cashier’s check or wire transfer. Cashier’s checks take up to 24 hours to clear and all wire transfers must be made through EBTH Headquarters prior to EBTH releasing any vehicles. EBTH will not accept credit card payment for motor vehicles at any time.” (see attached document)[redacted]However, without my authorization, EBTH charged my credit card. When I disputed the charge with my credit card company and they were going to reverse the charges, EBTH threatened to “declare the car abandoned and seek the full amount due through the collections process”. Note: We notified EBTH immediately at the pick up (2/28/2017) that we were not going to purchase the vehicle.While waiting for payment to process for the car, the seller moved the vehicle to [redacted] Car Care in Annapolis, MD, where Ms. [redacted] picked it up. On 4/4, [redacted] verified for the seller that the car started and was in driving condition.This is incorrect! I have written documentation from [redacted] stating that the car was towed to their shop on 3/28/2017 and their written assessment of the condition of the vehicle at that time and when we picked it up on 4/12/2017. (see attached documents). According to Tifs, the cost to repair the electrical and hydraulic problems exceed the value of the vehicle. They also state that there are severe mechanical problems with the engine and that the engine needs to be replaced. Additionally, there is a problem with the ABS system module which will also need to be replaced. (see attached documents).In its’ current state, the vehicle will NOT pass safety or emissions inspection and therefore cannot be registered nor legally driven in the State of Maryland i.e. the CAR IS NOT DRIVEABLE IN IT’S CURRENT CONDITION.Ms. [redacted] maintains that, per [redacted], a car in fair condition must be drivable. EBTH responded to this comment by saying that everyone has a different definition of car condition terms e.g. good, fair, poor. That is why reputable companies that sell vehicles use a reliable source such as [redacted] (KBB) to consistently and accurately define the condition of the vehicles that they sell. According to [redacted], “Fair condition means that the vehicle has some mechanical or cosmetic defects that may need servicing but is still in reasonable running condition and that the vehicle has a clean Title History”. KBB has a questionnaire that helps companies and individuals accurately define the condition of their vehicle/s. [redacted] According to the KBB questionnaire, the vehicle that EBTH sold me would be classified in poor condition. (See attached document) We cannot accept the car for a refund, nor can the title be transferred to EBTH as we are not a car dealership. The only possible solution we have to offer Ms. [redacted] is to sell the car as a consignment piece to help offset some of her expenses. This would be arranged with the Baltimore market. In this case, we would list it with Ms. [redacted]’s additional information. Alternatively, Ms. [redacted] can sell the vehicle through a private party or another auction house as she sees fit. EBTH sells cars on a regular basis. Currently, they have five cars listed for sale via online auction, [redacted]
There is absolutely no reason why EBTH cannot purchase this car (that was NOT AS DESCRIBED) from me for $5,500. Then, EBTH can sell the vehicle with an accurate description and recoup some of the money that they lost by misrepresenting the vehicle in the first place. I find it interesting that EBTH misrepresented the car initially but now are “willing” to sell it for me with the accurate description. Most people would call that FRAUD. EBTH is definitely NOT a reputable company.Botton line……If EBTH was not aware of said defects apriori, when they became aware of the defects that had been omitted (intentionally or unintentionally) from the description on their website, they should have acted in good faith, cancelled the transaction and turned the vehicle back to the owner. Hopefully this will help clarify my position.Dr. [redacted]
There is zero malicious intent here. Our goal is to help you, but you need to contact customer service at some point so we can resolve this. We have attempted to contact you with no luck. We are more than happy to help you, but we need to be able to contact you. We apologize you feel this way, but please help us by providing an updated contact number if the number we are attempting is incorrect. Thank you.EBTH
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.While I did opt for resolution via forfeiture, I'm essentially paying for goods that were falsely advertised as local items per EBTH's site. Filtering by "Atlanta" should not surface items in Blue Ash, Ohio. This is purposefully misleading and takes advantage of a consumer's trust. There has been no acknowledgement of this misleading filter on the site, and no plans to clarify/defend the practice at the core of the complaint.I will pay the invoice and no longer do business with this company, though I am completely dissatisfied with their practices. Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.This company is not honest. They told me that if I rejected the delivery, then I would be responsible for the payment of the item. I did not reject delivery because it was never delivered! I was NOT told that if I canceled delivery that I would be forfeiting the item. Why would I forfeit the item if all I ever wanted was it delivered? That does not make sense?I paid for it so where is it? Are they going to sell it again and profit off of me? If they still have it, then why don't they just let me have it?I do feel better because from all of the complaints, I see that I am not the only one they cheat and steal from. I DO NOT accept the resolution that they propose of them keeping the item after I paid for itRegards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] I do not accept the response from Everything but the house, there sales are resold goods which are very like Estate Sales, there rep Brooke stated that the sales tax was not taxes but the cost of insurance and they had to list it as taxes, I stated to Brooke and David that that is illegal and every state requires you to post and list your rules to purchasing and the charges you will be charge, there is nothing in there rules stating this issue. Futher more I am posting a Texas rule as to paying sales taxes on used items or estate sale items.No Tax Is Due When Item Is Purchased for Resale A resale certificate must be issued for items purchased for resale. A sale is exempt if the seller receives in good faith from a purchaser either an exemption certificate or a resale certificate from a purchaser in the business of selling, leasing, or renting taxable items. The certificate must state that the item purchased is to be sold or transferred as an integral part of a taxable service, in the regular course of the purchaser's business.The merchandise for sale by everything but the house has not been purchased for resale, but is being sold for the owner, who is paid at the end of the sale. I would like a refund for money that was taken from my account wihout my permission nor knowledge.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] ---The feeble response from the business is anything BUT satisfactory.First, I sent them at least FOUR (4) email inquiries through their own website and each and everyone was acknowledged by saying it had been sent and received and they would respond shortly. Never happened!!!They did email me two invoices today, one for each disputed transaction. Most curious and very interesting that ALL OF A SUDDEN both transactions have been marked SHIPPED today, March15. All of a sudden they miraculously get shipped. To Da!However, STILL NO TRACKING NUMBERS!!!! Fed Ex always and automatically assigns a tracking number when the shipment is accepted by them. So where is it?The [redacted] automatically assigns a tracking number for any and all Priority Mail shipments. But NO TRACKING NUMBER. Perhaps they didn't ship Priority Mail and shipped First Class or Media Mail? or Parcel Select? If so, they doubly screwed me for they charged me the priority rate.They ask me to go to "MY EBTH" (and I quote) to check for the latest on my packages. There is no such tab as "MY EBTH". I had to go to Items Won to find anything and that wasn't much other than the simultaneous miraculous March 15 shipping date.They said they have credited 50% of the shipping fees back to. Yes, they did, but that credit is to my EBTH account and not my [redacted] account so I'll never see it as I have no intention of ever working with them today.Finally, the author of their Nothing-Response didn't bother to sign it . . . no name, so no one personally contact with questions or problems. Could it be no one wants to accept the blame for the mess they have created? Quite likely.In conclusion, no meaningful information was provided at all. No apologies. No tracking numbers. Only a credit I can't use.Thank you for your assistance.,[redacted]
Thank you for the opportunity to respond to these concerns. Mr. [redacted] purchased a set of Royal Copenhagen porcelain on 2/13 for $31. The scheduled removal date was 2/16, so on 2/17 he was charged $2.17 for tax and $16.25 for shipping and the shipping process started. On 3/1 he called to...
inquire about the shipping status and was told the tenth business day would be 3/3. If it did not ship by then, we could look into it. Mr. [redacted] called on 3/6, the eleventh business day, and told us to cancel his shipment since it had not yet shipped. Per our terms and conditions, “EBTH will use reasonable efforts to ship the merchandise within ten (10) business days after the scheduled sale removal and payment date. When you win an item, any shipping times we provide are estimates only and actual delivery dates may vary.” We were still within the parameters of the shipping terms and the item was scheduled to go out that day. The customer service representative with whom Mr. [redacted] spoke explained to him that canceling shipping would cause him to forfeit the item as abandoned. Per our terms and conditions, “if you fail to pick-up any items at the specified time or designate a shipping or fulfillment option within seven (7) days of the close of bidding you will be considered to have abandoned and forfeited the items.” Canceling the shipment indicates a cancellation in the fulfillment option which, ultimately, lead to the item being forfeited. The terms and conditions also state that “You expressly agree that failure to receive any item in the event of abandonment does not relieve you of your obligation to pay for the item or any other fees. At a minimum, you will be charged the amount of your bid to satisfy payment obligations to the seller.” The customer service representative explained to Mr. [redacted] that he would still be responsible for paying for the porcelain even if he canceled shipment. He told her to cancel anyway. Mr. [redacted] was refunded $16.25 for the canceled shipment. He is still responsible for the $33.17 for the item payment. We cannot refund him any further. Thank you for your consideration,EBTH
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545; min-height: 14.0px} Thank you for the opportunity to respond to these concerns. Items from sales in our Chicago...
market generally go to our distribution center in Blue Ash, OH. These smaller items, as stated in our listing, typically ship within 48 hours, though items can take up to ten business days to ship. In this instance, the item was left in the market in Chicago. When we received this concern, we were able to have the team locate and pack the item. It is shipping to Mr. Philips via UPS, tracking number [redacted] We would like to offer our most sincere apologies to Mr. [redacted] regarding his items. We acknowledge that our shipping process took much longer than normal. We would also like to offer him a gift card and invite him to shop with us again. Thanks for the consideration, EBTH
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is the within their contract terms and therefore have no further recourse in pursuing their negligence.
Regards,
[redacted]
Thank you for the opportunity to respond to these concerns.Mr [redacted] was refunded $100 on 01/17/18 for invoice B-[redacted]. Refunds take about three to five business days to go back into bank accounts. We suggest that Mr. [redacted] checks his bank account early next week, as the funds should be successfully refunded. Thank you for your consideration, EBTH.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
On 2/24 when I spoke with EBTH's customer care representative, Elyse, she advised that upon reshipment of the item she would arrange with [redacted] for the package to be held at one of their facilities for pickup rather than re-attempting to send to my house since previously there were no delivery attempts made at my house. Based on the tracking information for the reshipment, no arrangement has been made to hold the item at the [redacted] facility, but rather, another re-delivery to my house, which was previously unsuccessful. Although [redacted] says that delivery attempts were made during the first shipment attempt, they were not, and no notices were left on my door. If the items continues to be undelivered and EBTH charges me the $488 while labeling the product as "abandoned" and keeping it for themselves, I will escalate further to an attorney. Having been in contact with the business several times, and on an ongoing basis, THE ITEM IS CLEARLY NOT ABANDONED. Charging me while keeping the product for themselves while I am actively in contact with the business about this issue is simply unethical, immoral and unacceptable business practice.Regards,[redacted]
Thank you for the opportunity to respond to these concerns. Mr. [redacted] purchased a 1954 [redacted] studio piano and matching bench for $1300 on 8/12, invoice B-[redacted]. With the warehouse pickup fee and sales tax, his final invoice total was $1421.44. The pickup for this piece was 8/15 in...
[redacted]. Mr. [redacted] emailed our customer service department on 8/18 regarding his concerns with this piece. In his complaint, he stated that [redacted] has never manufactured a piano with the model number [redacted], as the piano was described being in the listing. While we were unable to confirm or deny this claim, the piece is marked with “[redacted]” and with the serial number “[redacted].” We were able to confirm, based on this serial number, that this piece is a [redacted] piano manufactured in 1954. Here is a direct link to the listing: [redacted]In his email sent 8/18, Mr. [redacted] also mentioned the large bolts driven in to the back of the piano and let us know that this compromised the authenticity of the piece, according to [redacted]. He cited federal regulation and asked that we give this “prompt attention” and get back to him to resolve the matter as soon as possible. The customer service representative with whom Mr. [redacted] worked responded to his email on 8/22 and asked for photos of the piano. Mr. [redacted] sent several photos on 8/22, one of which is included with this response as “[redacted] Photo.” This photo shows the full back of the piano and the bolts. In her response on 8/23, our customer service representative confirmed the serial number as being that of an authentic [redacted] piano manufactured in 1954. She cited our terms and conditions, specifying that items sold on EBTH are as-is items and that any concerns regarding the condition of the piano should have been brought to the attention of the staff at the pickup. She concluded her email by asking what kind of resolution Mr. [redacted] sought in this matter. He did not respond to this ticket. On 9/10, Mr. [redacted] sent a new email which contained a response to his previous email. He stated that we misrepresented the piano and that we were in violation of a [redacted] auction code. The piano was sold from [redacted] out of out [redacted] market. At this point, because the piano had been removed from the property with Mr. [redacted]’s consent, the customer service representative was unable to offer a refund. She offered him a $50 gift card. Upon further conversation with the leadership in customer service, the customer service representative and the customer service manager decided that the piano should be returned and began the process of contacting the [redacted] market to accommodate this, expecting a response from Mr. [redacted]. He did not respond. At this point, we are able to allow Mr. [redacted] to return the piano to one of our [redacted] warehouses in the [redacted] market for a full refund. He will have to work with the local staff to arrange a drop off time, but once they receive the piece, we can issue the refund. We understand that Mr. [redacted] would like us to pick the piece up and deliver his old piano to him, as well as compensate him for his original transportation charge, but we are unable to accommodate this request. We can only return the money he spent with EBTH. Furthermore, we have reviewed Mr. [redacted]’s activity both with EBTH and the Revdex.com. We have decided to permanently suspend Mr. [redacted]’s account and end our business relationship with him. He has displayed a repeated unwillingness to work with EBTH within the terms set forth by our terms and conditions and an unwillingness to work with our customer service team when issues arise. Per our terms of use, “We have the right to disable any user name, password or other identifier, whether chosen by you or provided by us, at any time in our sole discretion for any or no reason.” We will make sure all outstanding invoices on Mr. [redacted]’s account are delivered and accounted for. Thank you for your consideration, EBTH
Thank you for the opportunity to respond to these concerns. Ms. [redacted] and her husband purchased a sofa, a nightstand, and a set of wall mirrors from us on 9/29. The pickup for these pieces was 10/3 in Boston. When they arrived, they were unhappy removing the sofa via the front door....
It is of note that no other bidder had issues removing sofas through the same door. Ms. [redacted] wanted to remove the sofa via a back door we did not have access to. We could not call a locksmith for that door because we did not have authorization from the homeowners. We did note that Ms. [redacted]’s vehicle was smaller than the sofa and she did not bring adequate assistance. Per the pickup terms at the bottom of her invoice, “Please bring any help or tools necessary to move or load your items in addition to the appropriate sized vehicle.” When it became clear Ms. [redacted] and her husband would not be leaving with the sofa, she asked that we ship the sofa to her at our expense. This would have cost $500. Since the sofa only sold for $165, we could not agree to this. We agreed to get in touch with them when we got the keys for the backdoor from the homeowner. We also offered a partial refund of $50 as a courtesy. On October 6, the closing specialist, with whom Ms. [redacted] worked at the pickup, emailed Ms. [redacted] with a suggested pickup time since she had obtained the key. This was sent as a means of opening a dialogue regarding times which would with for her. Rather than respond to that email, Ms. [redacted] emailed our customer service team and said “After my experience with that awful woman I have zero interest in dealing with her any further, which I told her directly in person” and “another employee will need to be the one present and coordinating” the pickup. Per his notes, the project manager attempted to call Ms. [redacted] on 10/10 and leave a voicemail, but the voicemail box was full. He sent an email with three follow up days, during which he would personally be available to assist in the removal of the sofa. Ms. [redacted] responded and told him she was celebrating Canadian Thanksgiving that day and would be in touch later. The project manager attempted to call again on 10/11 and again got a full mailbox. He called and left a message 10/12. He called and left a message asking Ms. [redacted] to contact him on 10/13. He never heard back and the sofa was considered abandoned after three weeks. The sofa was removed from the home and disposed of at EBTH’s expense. This removal was in line with our terms and conditions, which state that “IN THE EVENT THAT YOU FAIL TO PICKUP OR DESIGNATE SHIPPING FOR YOUR ITEMS IN ACCORDANCE WITH THE EBTH TERMS AND CONDITIONS, YOU HEREBY AUTHORIZE EBTH TO CHARGE YOUR CREDIT CARD FOR THE PURCHASE AMOUNT OF THE ITEM PLUS ANY TAXES, SHIPPING COSTS AND HANDLING FEES. WHEN PICK-UP IS SELECTED BY YOU OR IS THE ONLY OPTION, IF YOU FAIL TO PICK-UP ANY ITEMS AT THE SPECIFIED TIME OR DESIGNATE A SHIPPING OR FULFILLMENT OPTION WITHIN SEVEN (7) DAYS OF THE CLOSE OF BIDDING YOU WILL BE CONSIDERED TO HAVE ABANDONED AND FORFEITED THE ITEMS. YOU AGREE THAT TITLE FOR ABANDONED ITEMS WILL AUTOMATICALLY TRANSFER TO EBTH WITHOUT ANY FURTHER ACTION BY YOU OR EBTH. YOU EXPRESSLY AGREE THAT FAILURE TO RECEIVE ANY ITEM IN THE EVENT OF ABANDONMENT DOES NOT RELIEVE YOUR OBLIGATION TO PAY FOR THE ITEM OR ANY OTHER FEES. AT A MINIMUM, YOU WILL BE CHARGED THE AMOUNT OF YOUR BID TO SATISFY PAYMENT OBLIGATIONS TO THE SELLER. EBTH MAY, IN ITS ABSOLUTE AND SOLE DISCRETION, RESELL THE ITEMS, DISPOSE OF OR DONATE THE ITEMS TO A CHARITY OF EBTH’S CHOOSING. EBTH RESERVES THE RIGHT TO CHARGE THE CREDIT CARD ON FILE FOR ANY MOVING OR DISPOSAL CHARGES AND WILL NOT REFUND PAYMENT FOR THE ITEMS.”This means that, because Ms. [redacted] did not attempt to arrange pickup of her items by 10/24, we are not required to refund her. We removed and disposed the piece at our expense as a courtesy. We are willing to issue the original $50 partial refund discussed with Ms. [redacted] as a one time courtesy. Thank you for your consideration,EBTH
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I find it extremely convenient that EBTH is using the excuse that the have not record of my call to validate that they did not fulfill a promise made to me. I agree that I missed the pick-up of the original item. I actually called THEM and brought this to their attention. Typically, a purchaser receives a reminder text or e-mail and oftentimes a call for pick-ups to ensure that missed pick-up does not happen. I did not receive these reminders for this particular sale. Also, it is very common practice for EBTH to call you the day of pick-up when the close of the assigned pick-up time is nearing and an item remains unclaimed. Again, this did not happen.I was fully prepared to accept their offer of a partial refund until their customer service representative absolutely refused to allow me to speak with anyone else other than herself. I called to ask if alternate arrangements could be made to hold the items for a longer period of time since I would be out of town and was ensured that this would not be an issue. I believe that Elise (sp?) did not want to allow me to speak with anyone else because it was she who initially spoke to me and didn't convey the appropriate message.If you are not able to refund a different card, I will accept a check I let the rep know this, as well. There was fraudulent activity on the card that was reported stolen. NO CREDITS or debits listed for this card will be posted by my bank. Refunding the fees to that card will further complicate the legal issues we are attempting to rectify.EBTH made promise to me that they did not uphold. The lack of customer service expertise experienced since that time has been unacceptable. I am requesting a full refund issued in the form of a check mailed to me at my residence. I do not feel that this asking too much considering the thousands of dollars that I have spent through purchases at EBTH over the last couple of years. Regards,
[redacted]
Thank you for the opportunity to respond to these concerns. Ms. [redacted] purchased a painting on 8/31 for $60, invoice B-[redacted]. With shipping and sales tax, her invoice total was $104.49. Per our terms and conditions, “When submitting a bid, you must raise the bid by a minimum established...
increment. Bid increments can be found here. You may elect to raise the bid by more than the required minimum by entering a higher bid in the "Your Minimum Bid" box. If you enter a higher minimum bid and your bid is the winning bid, you agree to be bound to your bid amount, regardless of any other previous bids. You may also elect to enter a proxy bid in the "Your Maximum Bid" box. If you enter a maximum bid, the system will automatically raise your bid by the specified increments if you are subsequently outbid, up to your designated maximum bid amount ("Maximum Bid"). Maximum Bids are not disclosed. Maximum and/or Minimum Bids do not include any taxes, shipping or handling fees.” We have included the bid increments in the screen shot “EBTH Bid Increments.” They can also be found on the FAQ page included: [redacted]When Ms. [redacted] placed her initial bid on this piece, she bid $1 with a maximum bid of $200 at 8:04 pm on 8/29. On 8/30 at 10:20 pm, another bidder placed a minimum bid of $2 with a maximum bid of $25. Since Ms. [redacted]’s maximum bid was higher, she automatically outbid the other bidder at $30 with her maximum bid still at $200. At 10:21 pm, the same bidder placed a bid of $35 with a maximum bid of $55. Since this was again lower than Ms. [redacted]’s maximum bid, she automatically outbid that bidder at $60. After this, she lowered her maximum bid to $65, but no additional bids were placed. This can be seen in the screen shot “[redacted] Bids.” The jumps in Ms. [redacted]’s bidding are due to the maximum bids placed by her and the other bidder. Since Ms. [redacted] agreed to pay $200, and later $65, for the piece, any bids placed by any other bidders, including maximum bids, that were lower than either of those numbers would have been outbid. We cannot accept Ms. [redacted] return of the painting. Thank you for your consideration,EBTH
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Hello,We reached out to the customer. We did honor this and contacted him. Thank you for the feedback. We are excited to have the chance to make this right!
Thank you for the opportunity to respond to these concerns. Ms. [redacted] purchased four items for $91 on 2/22 from a sale in Denver, which is her local market. The pickup for these items was 2/24 from 1-6 MST/3-8 EST. On Friday 2/24, Ms. [redacted] received a courtesy reminder text, reminding her...
that the pickup was from 3-8 EST. This text is sent from our headquarters, which are in the eastern time zone, so this defaults to EST. Ms. [redacted] did not arrive at the pickup until after it had ended, so she called our customer service department to try to see if she could come to get her items the next day. She could not, as we are limited in the time we have access to a property and there would not be an EBTH representative on duty. She called Monday 2/27 and spoke to one of our customer service representatives and explained the situation. She admitted in that call that she had been confused by the reminder text message and arrived at the pick up after 6pm MST. Per our terms and condition, “It is your responsibility to understand the pickup and delivery options and costs for each item before you place your bid.”By this point, the items had been removed from the property and taken to our shipping center. The customer service representative told Ms. [redacted] that her only course of action would be to have the items shipped at a cost of $252.29 or to forfeit the items, in which she is still responsible for paying for the item. Per our terms and conditions, “ Ms. [redacted] asked if she could split her invoice, forfeiting and paying for three, and paying to ship one of the items. Our customer service representative told her we cannot do this. Per our terms and conditions, "Failure to Pickup – IN THE EVENT THAT YOU FAIL TO PICKUP OR DESIGNATE SHIPPING FOR YOUR ITEMS IN ACCORDANCE WITH THE EBTH TERMS AND CONDITIONS, YOU HEREBY AUTHORIZE EBTH TO CHARGE YOUR CREDIT CARD FOR THE PURCHASE AMOUNT OF THE ITEM PLUS ANY TAXES, SHIPPING COSTS AND HANDLING FEES. WHEN PICK-UP IS SELECTED BY YOU OR IS THE ONLY OPTION, IF YOU FAIL TO PICK-UP ANY ITEMS AT THE SPECIFIED TIME OR DESIGNATE A SHIPPING OR FULFILLMENT OPTION WITHIN SEVEN (7) DAYS OF THE CLOSE OF BIDDING YOU WILL BE CONSIDERED TO HAVE ABANDONED AND FORFEITED THE ITEMS. YOU AGREE THAT TITLE FOR ABANDONED ITEMS WILL AUTOMATICALLY TRANSFER TO EBTH WITHOUT ANY FURTHER ACTION BY YOU OR EBTH. YOU EXPRESSLY AGREE THAT FAILURE TO RECEIVE ANY ITEM IN THE EVENT OF ABANDONMENT DOES NOT RELIEVE YOUR OBLIGATION TO PAY FOR THE ITEM OR ANY OTHER FEES. AT A MINIMUM, YOU WILL BE CHARGED THE AMOUNT OF YOUR BID TO SATISFY PAYMENT OBLIGATIONS TO THE SELLER. EBTH MAY, IN ITS ABSOLUTE AND SOLE DISCRETION, RESELL THE ITEMS, DISPOSE OF OR DONATE THE ITEMS TO A CHARITY OF EBTH’S CHOOSING. EBTH RESERVES THE RIGHT TO CHARGE THE CREDIT CARD ON FILE FOR ANY MOVING OR DISPOSAL CHARGES AND WILL NOT REFUND PAYMENT FOR THE ITEMS.”Ms. [redacted] reached out to us via Facebook and expressed her frustration with her experience. At this point, our social media customer service representative was able to have the shipping cost lowered to $109.90. Again, Ms. [redacted] offered to forfeit the other items and just pay to ship the projector she purchased. Before a resolution could be reached, Ms. [redacted] escalated to the Revdex.com. We have determined that the items Ms. [redacted] purchased are at the shipping center in Denver. A customer service supervisor has approved splitting the invoice and allowing Ms. [redacted] to forfeit three items and pay to ship the projector as a one time courtesy. The cost to ship this would be $33.99.Thank you for your consideration,EBTH
Thank you for the opportunity to further respond to these concerns. We did not mislead Mr. [redacted]. In his initial call, we gave him preliminary, general information. When the scope of his needs became clear, we presented more accurate information to him so we could better help him decide if we were the right option. In any service, the final quote is the more accurate source of information for the client. The nature of a “bait and switch” would require that we sign a contract and then provide different information. This did not happen. Our general manager spoke with Mr. [redacted] several times throughout this process. During this process, he confirmed that every moving quote was around $1000, which Mr. [redacted] did not want to pay. We have confirmed that the proposal of splitting the cost was not presented to us and we would not have covered it. We do not have a reference to the 35% commission on our website since our commission rates vary by sale. We have worked with Mr. [redacted] extensively on this. The issue occurs in that he is too far outside of our market area and his sale is not of high enough value to make the cost/benefit trade off valuable to him. We are still willing to put him in touch with the live auction house who may be able to help him through the rest of this process. Thank you for your consideration,EBTH
Thank you for the opportunity to respond to your concern.In this specific case, the seller of these items decided in the last hour to not go through with selling. This was not a case of bait and switch, but rather, the circumstances of the sale. The photographs in this listing were taken at an...
event, but we do not know for certain if they were taken at the same event during which the hand wraps were obtained.With that being said, EBTH takes responsibility for the loss of these items. EBTH acknowledges that these photographs were included in the listing, which is why we were able to obtain copies for [redacted]. EBTH is willing to offer one of two solutions. As previously offered, EBTH will refund $75 for the items, or, if [redacted] is willing to return all of these items, we will provide a full refund.Best,EBTH
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] Ms. [redacted] purchased a 2000 [redacted] convertible from EBTH on 2/25 for $5500, invoice B-[redacted]. Her card was charged $5000 and the remaining $500 was paid in a wire transfer, per our terms and conditions regarding invoices over $5000. According to the EBTH contract “Please note that payment for motor and related vehicles can only be rendered by cash, cashier’s check or wire transfer. Cashier’s checks take up to 24 hours to clear and all wire transfers must be made through EBTH Headquarters prior to EBTH releasing any vehicles. EBTH will not accept credit card payment for motor vehicles at any time” (see attached document).However, without my authorization, EBTH charged my credit card. When I disputed the charge with my credit card company and they were going to reverse the charges, EBTH threatened to “seek the full amount due through the collections process”. The car was listed in fair condition (this is discussed in more depth later in the document) with the following disclaimer: “some marks on body. Leather is cracked and worn on seats. The passenger door needs adjustment. Owner was able to jump start the car to get it running, battery not charged enough to start it the next day. Will need jump start at pick-up and possibly new battery.” This description implies that the car is in driveable condition. There is no mention of serious electrical, engine or brake issues that would preclude the car from passing safety and emissions inspections required for vehicle registration in the State of Maryland or that the vehicle would need to be towed at pick up because it was not driveable.Additionally, all cars sold on EBTH contain the following disclaimer: “EBTH does not warrant the condition of vehicles. The condition stated is that of the owner.Ultimately, EBTH is responsible for the item description that is posted on their website. With regard to a used vehicle, that includes all known defects. EBTH attempts to absolve themselves of this responsibility by shifting blame to the owner.In this case, EBTH implied that the owner, [redacted], who was fully aware of the car’s condition (see attached documents), perpetrated this fraud. [redacted] is a well known and respected member of Annapolis society and she just sold her home for over $6 million (see attached documents). It is highly unlikely that a woman of her stature would perpetrate a fraud for $5500 by misrepresenting the condition of a vehicle.If EBTH was not aware of said defects apriori (before the sale), when they became aware of the defects that had been omitted (intentionally or unintentionally) from their description of the vehicle on their website, they should have acted in good faith and cancelled the transaction rather than becoming a culpable party to this fraud. Please bring a mechanic to preview for personal assessment.EBTH should provide the name and contact information of the local company representative who is responsible for setting up and supervising previews. Calling the main customer service number is not helpful as calls are rarely answered or returned. EBTH has multiple complaints related to their poor customer service.Lastly, the winning bidder is advised to check with their DMV / BMV to ensure that all necessary paperwork, tags, title transfer, et cetera are complete before the motor vehicle is removed from the premises.” Since this vehicle will not pass safety and emissions inspection required by the DMV to register and license a vehicle in the State of Maryland, this is a moot point.Prior to bidding on the car, Ms. [redacted] made no attempts to inspect or preview the car. While we don’t offer previews for most of the items we sell, we will always work to accommodate a vehicle preview.Again, EBTH should provide the name and contact information of the local company representative who is responsible for setting up and supervising previews. Calling the main customer service number is not helpful as calls are rarely answered or returned. EBTH has multiple complaints related to their poor customer service.Prior to bidding on this vehicle, we ran a VIN check which revealed “no problems”. We were a bit concerned that EBTH did not offer a preview date nor include any information on who to contact or how to set up a time to preview the vehicle.However, we have dealt with other reputable online estate sale companies ([redacted]) and have never had a problem. If their description of an item is not accurate or there are defects that were not disclosed in the description, they offer the buyer a full refund or a discounted price, whichever the buyer prefers.ln this case, Ms. [redacted] purchased this car based only on the information provided in the listing. We do not warrant the condition of vehicles. This car was tested insofar that it powered on with a jump and was listed as such. All known defects were therefore listed. When the car was “powered on” it would be obvious that; both the CHECK ENGINE AND ABS (ANTI-LOCK BRAKING SYSTEM) WARNING LIGHTS WERE ON, THE ENGINE WAS MAKING A HORRIBLE KNOCKING/TAPPING NOISE AND THAT THE REAR WINDOWS, CONVERTIBLE TOP AND RADIO WERE NOT OPERABLE. None of these defects were included in the description. EBTH told me that “we are not mechanics”. However, it does not require the expertise of a mechanic to see that the CHECK ENGINE AND ABS LIGHTS ARE ON, HEAR THAT THE ENGINE IS MAKING A LOUD KNOCKING/TAPPING NOISE AND SEE THAT THE WINDOWS WILL NOT CLOSE (see attached video). WHY WAS THIS INFORMATION OMITTED (EXCLUDED) FROM THE VEHICLE DESCRIPTION? THIS OMISSION OF KNOW DEFECTS IS A MISREPRESENTATION OF THE CONDITION OF THE VEHICLE. When Ms. [redacted] arrived to pick up her car, she was dissatisfied with the mechanic condition of the car. It was her assessment that we intentionally failed to disclose information regarding the condition of the car and she refused to pay for the piece. Yes, based on the fact that the condition of the vehicle was grossly misrepresented, I refused to purchase it. EBTH is ultimately responsible for accurately describing the merchandise that they post and sell on their website and in the case of a vehicle (in the state of Maryland) revealing all known defects. If EBTH was not aware of said defects apriori, when this was brought to their attention, they should have verified said defects with their local representative and the owner and cancelled the transaction. After approximately 2 weeks, her card was automatically charged $5000 and she was informed that we needed a cashiers check or wire transfer for the remaining balance. Per the terms and conditions, "In order to place a bid or list an item, you must have valid payment information stored in your profile. By providing your credit card information to EBTH, you irrevocably authorize EBTH to charge your credit card for the listing fee or total purchase amount of any winning bid plus any fees associated with the sale of the item, including but not limited to taxes, shipping and handling fees, as applicable.” This stands as the authorization by which we charged Ms. [redacted]’s card. Ms. [redacted] sent the wire transfer on 3/31. According to the EBTH contract “Please note that payment for motor and related vehicles can only be rendered by cash, cashier’s check or wire transfer. Cashier’s checks take up to 24 hours to clear and all wire transfers must be made through EBTH Headquarters prior to EBTH releasing any vehicles. EBTH will not accept credit card payment for motor vehicles at any time.” (see attached document)[redacted]However, without my authorization, EBTH charged my credit card. When I disputed the charge with my credit card company and they were going to reverse the charges, EBTH threatened to “declare the car abandoned and seek the full amount due through the collections process”. Note: We notified EBTH immediately at the pick up (2/28/2017) that we were not going to purchase the vehicle.While waiting for payment to process for the car, the seller moved the vehicle to [redacted] Car Care in Annapolis, MD, where Ms. [redacted] picked it up. On 4/4, [redacted] verified for the seller that the car started and was in driving condition.This is incorrect! I have written documentation from [redacted] stating that the car was towed to their shop on 3/28/2017 and their written assessment of the condition of the vehicle at that time and when we picked it up on 4/12/2017. (see attached documents). According to Tifs, the cost to repair the electrical and hydraulic problems exceed the value of the vehicle. They also state that there are severe mechanical problems with the engine and that the engine needs to be replaced. Additionally, there is a problem with the ABS system module which will also need to be replaced. (see attached documents).In its’ current state, the vehicle will NOT pass safety or emissions inspection and therefore cannot be registered nor legally driven in the State of Maryland i.e. the CAR IS NOT DRIVEABLE IN IT’S CURRENT CONDITION.Ms. [redacted] maintains that, per [redacted], a car in fair condition must be drivable. EBTH responded to this comment by saying that everyone has a different definition of car condition terms e.g. good, fair, poor. That is why reputable companies that sell vehicles use a reliable source such as [redacted] (KBB) to consistently and accurately define the condition of the vehicles that they sell. According to [redacted], “Fair condition means that the vehicle has some mechanical or cosmetic defects that may need servicing but is still in reasonable running condition and that the vehicle has a clean Title History”. KBB has a questionnaire that helps companies and individuals accurately define the condition of their vehicle/s. [redacted] According to the KBB questionnaire, the vehicle that EBTH sold me would be classified in poor condition. (See attached document) We cannot accept the car for a refund, nor can the title be transferred to EBTH as we are not a car dealership. The only possible solution we have to offer Ms. [redacted] is to sell the car as a consignment piece to help offset some of her expenses. This would be arranged with the Baltimore market. In this case, we would list it with Ms. [redacted]’s additional information. Alternatively, Ms. [redacted] can sell the vehicle through a private party or another auction house as she sees fit. EBTH sells cars on a regular basis. Currently, they have five cars listed for sale via online auction, [redacted]
There is absolutely no reason why EBTH cannot purchase this car (that was NOT AS DESCRIBED) from me for $5,500. Then, EBTH can sell the vehicle with an accurate description and recoup some of the money that they lost by misrepresenting the vehicle in the first place. I find it interesting that EBTH misrepresented the car initially but now are “willing” to sell it for me with the accurate description. Most people would call that FRAUD. EBTH is definitely NOT a reputable company.Botton line……If EBTH was not aware of said defects apriori, when they became aware of the defects that had been omitted (intentionally or unintentionally) from the description on their website, they should have acted in good faith, cancelled the transaction and turned the vehicle back to the owner. Hopefully this will help clarify my position.Dr. [redacted]
There is zero malicious intent here. Our goal is to help you, but you need to contact customer service at some point so we can resolve this. We have attempted to contact you with no luck. We are more than happy to help you, but we need to be able to contact you. We apologize you feel this way, but please help us by providing an updated contact number if the number we are attempting is incorrect. Thank you.EBTH
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.While I did opt for resolution via forfeiture, I'm essentially paying for goods that were falsely advertised as local items per EBTH's site. Filtering by "Atlanta" should not surface items in Blue Ash, Ohio. This is purposefully misleading and takes advantage of a consumer's trust. There has been no acknowledgement of this misleading filter on the site, and no plans to clarify/defend the practice at the core of the complaint.I will pay the invoice and no longer do business with this company, though I am completely dissatisfied with their practices. Regards,
[redacted]