Thank you for the opportunity to respond to these concernsThe invoice in question, [redacted] , was purchased by [redacted] Ms [redacted] purchased two unframed prints for $She was charged $for shipping and $for taxShe reached out to our customer service department on 3/requesting a lower shipping quote on invoice [redacted] Our customer service representative had the shipping department look into the price and was unable to lower it, which she let her know on 3/20.Upon receipt of this claim, we looked deeper into the items on this invoiceFor both items, there was a coding error when the items were put in for shipping, which we weren’t able to see in the first look at the invoiceWhen the error was corrected, shipping was lowered to $25.31.Ms [redacted] has been refunded $109.36, which is the difference in shippingThank you for your consideration,EBTH
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution of $refund is satisfactory to me I do not agree that the pictures represented the actual item fairly and hope that EBTH takes this experience to improve their listings However, I do not want to drag this on further and will agree to the $refund offered by EBTH Regards, [redacted]
***,Good speaking with you.We have reached out to [redacted] on six occasions to speak with [redacted] at [redacted] We refunded $for shipping on 6/9/to the card ending in *** She had missed the pickup and we even gave her the option to pickup in the [redacted] Showroom She has challenged the fee with her bank, so we have the $on hold until the bank issues a resolution.Hope this is helpful Here is a backend view from our internal system showing our actions Thanks!SEE ATTACHED PDF
Thank you for the opportunity to respond to these concernsMr [redacted] purchased an antique cabinet and an antique pie safe for $on 8/6, invoice B- [redacted] The piece was available for free pickup from the seller’s property on 8/from 4:pm to 7:pmMr [redacted] called our customer service number on 8/to inquire about pickupHe hoped to pick the piece up during a different time, as he had not realized that there was a scheduled time and dateThe customer service representative with whom he spoke explained that, because the pickup was at the private business of the seller, the pieces would only be available for pickup during the scheduled timeShe explained that this information was available on the website during the live bidding for the itemMr [redacted] expressed his frustration and that he did not find this to be easily locatable informationWhen an item is available for pick up, all available fulfillment options are listed to the right of the item photoTo illustrate this, we have included a screen shot of an item that is available to be picked up from a personal property sale, like the pieces purchased by Mr [redacted] As can be seen in the screen shot “Pickup Collapsed.jpg,” the “Pick It Up” option has a small plus sign to the right of itThis is a standard symbol which indicates that a collapsed information box must be expandedWhen that plus sign is clicked, the box expands and the pickup information can be seen, as is shown in screenshot “Pickup Expanded.jpg.” Per his conversation with our customer service department, Mr [redacted] contends that this is too complicated and that only a skilled user would know how to view thisWhen bids are placed on EBTH, a pop up window opens before the user is allowed to bidThis window forces the user to select a fulfillment option for the item they are planning to bid onAs can be seen in screenshot “Pickup Bid Unselected.jpg,” this window has a radio button next to each fulfillment option and the options look exactly the same as they do on the item pageWhen a user selects the pickup option as their fulfillment option, the option automatically expands, showing the user the scheduled pickup time and date, as can be seen in the screen shot “Pickup Bid Selected.jpg.”Per our terms and conditions, “By placing a bid, you expressly agree that if you are the winning bidder you will pay for your item and agree to any additional handling and shipping fees applicable for shipped itemsIt is your responsibility to understand the pickup and delivery options and costs for each item before you place your bid.” Because this information was available to Mr [redacted] in a clear way before he placed his bid, we cannot reimburse him for his gas, time or work.Thank you for your consideration, EBTH
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The business has agreed to refund me for the purchase of the damaged items and has also provided me with a gift card for the previous items that were damaged by their stickers.I spoke with [redacted] and he was very understanding and great to work with They are lucky to have such a good guy on their team Regards, [redacted] ***
Thank you for the opportunity to respond to these concernsMr [redacted] won a 13” [redacted] laptop on 6/for $525, invoice B- [redacted] With shipping and sales tax, his final total was $Mr [redacted] was one of five bidders bidding on this pieceThe first bid for this piece was placed by another bidder on 6/at 10:am for $with a maximum bid of $Mr [redacted] placed a bid on 6/at 11:am for $with a maximum bid of $Over the next six days, during which time Mr [redacted] could have edited this maximum bid, the maximum bid continued to outbid every bid placed by the appropriate minimum incrementWe have attached a screen shot of the bidding and a screen shot of the winning bid with Mr [redacted] ’s invoice number highlightedAll names other than Mr [redacted] ’s have been blacked outOn 6/21, Mr [redacted] reached out to our customer service team and let them know that he felt there had a mistake in his biddingThe customer service representative reached out to our fraud team, who verified that each bid was made from the same [redacted] and IP address associated with the regular activity on Mr [redacted] ’s accountBased on this, there is no indication that the bidding was not intentionalPer the terms and conditions, “When submitting a bid, you must raise the bid by a minimum established incrementBid increments can be found hereYou may elect to raise the bid by more than the required minimum by entering a higher bid in the "Your Minimum Bid" boxIf you enter a higher minimum bid and your bid is the winning bid, you agree to be bound to your bid amount, regardless of any other previous bidsYou may also elect to enter a proxy bid in the "Your Maximum Bid" boxIf you enter a maximum bid, the system will automatically raise your bid by the specified increments if you are subsequently outbid, up to your designated maximum bid amount ("Maximum Bid")Furthermore, “The system will permit you to raise your own bid by rebidding on the same itemThis is to permit you to raise the price of an item out of the reach of other biddersIf you rebid on an item, your new bid is bindingIf you are the current high bidder and want to increase your maximum bid without increasing the current bid, you must use the "Edit Max" function.” The “Edit Max” function also allows users to lower a maximum bid to as low as their current bidIn the days Mr [redacted] held the maximum bid on EBTH, he did not make any attempts to change or edit his maximum bid amountThe bid was placed from his IP address and there was no indication that it was not intentionalAs such, we are unable to allow Mr [redacted] to return the piece for a refundThank you for your consideration,EBTH
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]I am rejecting this response because EBTH has never been a professional and ethical companyThey led me down a golden path until I did sign the contract then I found out about the lies, deceit and non-communication they are so good atOnce I signed the contract my [redacted] - [redacted] collection was basically put into a bargain basement at a thrift store, not the "Premier" auction house as advertised or stated to me in numerous emails and conversationsWhen I complained and expressed my concerns, communication from the EBTH representatives ceasedAs I stated before, there is still emails that are unanswered from the third day of the auctionThey have not addressed this complaint, all they have done is lie to the Revdex.com and meI have never seen such an unprofessional companyThe representatives that were sent to my home actually dropped one of the items taking it to their vanWhen the items were returned to me the items that I described previously were destroyed rendering them worthlessThey have not offered any compensation or resolution although they shouldWhat happened to the ethicsDo the right thing EBTHYou are far, far away from being professionalThere are still items missing that I submitted for auction.Sincerely devastated, [redacted]
[redacted] We have reviewed this concern Your account was listed under another person's name, so this was causing some of the confusion I have spoken with the General Manager in Columbus and he stated what you said is accurate Our team has requested a check to be sent to you We will make sure this is remedied Thank you[redacted] EBTH
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below As I stated previously, I placed one bid for $ I did not identify a maximum and I did not authorize increasing my bid, regardless of the activity of other bidders I bid $ It was my first experience with EBTH and I had no expectations of the outcome of my bid, other than the obvious: if no one bid more than $40, I would win; if someone bid more than $40, I would lose The company has sent me the same documentation they sent the Revdex.com, but the fact remains, I NEVER INCREASED MY BID If they have set their system to automatically accomplish that, I find it to be unconscionable Their response has NOT resolved my complaint I will be satisfied when I am afforded the opportunity to return the item for a full refund, including shipping Thank you for your continued assistance and Regards, [redacted] ***
Here was my response today We wish to work towards resolution for [redacted] :Hello [redacted] ,Yes, let’s get this resolved We want you to have fun with EBTH! Stress and trauma is never a response we want when getting your purchases! If you can just email the pictures to me, I’ll confirm when I receive them How close are you to [redacted] ? Please note, we will never make a customer suffer based on a mistake made by EBTH or an EBTH vendor We will 100% make this right!I look forward to the pictures Can you also include the item numbers too so I know what I’m looking at? At the end of this, I believe you will be having fun again on EBTH!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] As you can see from the screen shots, there were different addresses in the post When the moving crew went out the next day, they were able to get there by contacting the person at the location, which they did not have on the first attemptAs a result, I incurred an additional $charge in moving costs I would like that amount refunded Regards, [redacted] ***
Ms [redacted] has been fully refunded her shipping charges We have banned her account based on her interactions with our staff I've reviewed her call with our Customer Service staff and neither Brooke, nor I (David [redacted] ), have stated we tax shipments We do speak there is a charge for insurance that increases based on the final auction value.Businesses are required to charge sales tax in states where they have sales tax [redacted] (i.epresence.) So this is the reason she was charged sales taxAlso, sales tax is based on the shaddressSo if you live in a state with no sales tax (or exempt sales tax), but order something to be shipped in a state that does have sales tax, you may be charged sales tax based on the sales tax rate at the address where you ship the itemIt is important to realize which state the company has ***, or a presence, in when creating shippingRegardless if the items are non taxable when picked up at the property, they become taxable once shipped to a state where EBTH has a presenceThese states are:GeorgiaTexasMarylandFloridaSouth CarolinaNorth CarolinaColoradoIndianaCaliforniaKentuckyOhioIllinoisMassachusettsTennesseeNew YorkWashington, DCAdditional information: https://www.sba.gov/content/collecting-sales-tax-over-internet Thank you,EBTH
Thank you for the opportunity to respond to your concernsAfter reviewing [redacted] ’s invoices, we do see that she has had a considerable number of shipments arrive damaged or go missingWe do offer our most sincere apologies for thisAs a customer since July 2014, [redacted] has seen first hand our shipping methods change and the efforts we’ve made to improve themThat said, we are continuing to work hard to improve our shipping methodsOur current policy is to issue a refund and file a claim in the event of a missing or broken itemEach time there has been an issue, we have issued a refundAdditionally, we offered you a large amount of courtesy shipping early this yearWe would like to offer you a gift card and an invitation to shop with us againThanks for your consideration,EBTH
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] Does your business not know how to read English!?! I have stated from the start of this complaint, that I am missing lot [redacted] and in my last response I added the word whole before the lot number; meaning I DID NOT RECEIVE ANYTHING FROM THAT LOT AT ALL!!! If I was only missing a certain item or more I would have specified that from the start! I do not know what your business did with this lot that I purchased but I suggest you find out!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below It is a lawyer's world and ETBH have covered themselves nicely which is not surprising So I will have to let them win this time but will never do business with them again I can only advise others not to use them when given the opportunity Their on-line pictures really vary and cannot be considered accurate I should have looked at other customer comments on-line before I did business with them ETBH as their reputation I have discovered is less than sterling So I have just thrown approximately $down the drain Welcome to our new world of business where the customer does not matter and purhases at their own risk!
Hello,We have reviewed your tickets We had an error in our tracking system, so it wasn't reflecting on our website This is not your problem We see you have been working with Stephanie and here is the tracking number: [redacted] We will also refund your shipping charges and issue you a $gift card We apologize for the issues and delay Thank you for understanding.EBTH [redacted] VP of EBTH
Thank you for the opportunity to respond to these concernsMs [redacted] purchased a women’s curly Persian lamb fur coat for $on 12/6, invoice B- [redacted] With shipping and sales tax, her final invoice total was $432.06.Ms [redacted] contacted EBTH customer service on 12/to inquire as to the condition and description of this piecePer her conversation with our customer service team, she was concerned that the coat crackled when it was taken out of the box because the leather was in poor conditionThe customer service team reached out to our fashion team, who reviewed this piece, and the fashion team agreed to allow the piece to be returned for reevaluationEBTH received the coat on 12/and it was taken to the fashion team for evaluationOur fashion team was able to determine that this coat likely dated to the late 1980s and that the crinkling noise was from the facing in the collar and part of the construction of of the pieceThe customer service representative called Ms [redacted] to relay this information and told her that we would be happy to offer a partial refund to have the shoulder pads removedWhen listing clothing, we do frequently list items as vintage when we are able to definitively pinpoint the period in which a piece was manufacturedThat said, the designation of “vintage” is left to discretion of our fashion team who evaluate our listingsIf the team is unable to definitively age a piece, they do not put the “vintage” designation on that pieceFor this coat, the fashion team believed it to be from the late 1980s, but were unable to say that definitely, so the designation of “vintage” was left offEBTH has sold several curly Persian lamb wool coats in the past and, as always, the value has been determined by our biddersThe coat purchased by Ms [redacted] sold for $because that is what our auction market determined it was worthWhen Ms [redacted] expressed her concerns with this piece, we authorized a return for reevaluationOur fashion experts determined that the piece was listed properly and it was returned to Ms [redacted] We are happy to refund Ms [redacted] $to offset the cost of the removal of the shoulder pads, as that is a concern she has had with the style of the piece, but we are unable to refund her in full.Thank you for your consideration,EBTH
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.EBTH's response is not accurateWhen an item is listed for auction a buyer has the option to request a shipping cost, provided by EBTHI gave the California address and a quote was given as $and some changeEBTH has record of this quote as confirmed by Ashely via phoneI ask that EBTH honor this initial quoteI agreed to buy an item for $and some change not $That's a significant differenceThe bidding closed the evening of July and my card was charged during the early morning of Aug That's barely a day to complete the purchaseI have a history of always paying for winning bids and do not believe having my card charged prematurely and an item sent to an address I didn't even request a quote for is honest or fair business practiceI agreed to pay the change fee of $even though I believed EBTH to be at fault for the change--if they hadn't charged my card and allowed me to check out the correct address would've been providedThe additional fee that brought charges to over $should have been approved as that was not the amount I agreed to pay for the itemI still agree to pay what was originally quote to me $(rounding up) and the change fee of $but the addition fee was never agreed to and still is notIf that is the final charge I cannot afford to purchase this itemThank you [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
Thank you for the the opportunity to respond to these concerns.Mr [redacted] purchased a first-generation [redacted] from sale # [redacted] for $on May 9th, He received the item by mail on May 17th and e-mailed Customer Service on May 18th to let us know that the item did not workSpecifically, he stated that the item did not power on and that he took it to an [redacted] store, where he was informed that the power button was defectiveIn the description, EBTH listed that this item turns on but was not tested further, so we allowed the customer to return the item for a reviewItem was returned back to EBTH, placed in our returns queue and was reviewed in the order that it was receivedWhen reviewed, the item powered on immediately when plugged in to chargeAfter being fully charged, the item was reviewed for further inspection; it was discovered that the power button did not workIn the original listing, EBTH states that this item “powered on, but [is] otherwise untested.” Mr [redacted] originally reached out to say that the item did not turn on, however, it was proven otherwise after being reviewed by customer serviceNo further claims we made regarding the functionality of this piecePer our terms and conditions, “All items are sold “as is” and you are aware that, unless otherwise stated, the items sold on the Site are not new nor in perfect condition, may require touor repairs prior to use and the available information about these items may be limitedEBTH will not list every flaw associated with each item as these are to be expectedIn the case of obvious faults (chips, cracks, significant damage, etc.) EBTH does its best to list the fault within the descriptionEBTH will provide descriptions based on its assessment of an itemHowever, you should not assume that our assessment of condition will be the same as your assessment.”We are unable to offer Mr [redacted] a refund for this pieceThank you for your consideration, EBTH
Thank you for the opportunity to further respond to these concernsWe checked with the team at [redacted] ***, who told us that nothing was left behindAdditionally, we had our logistics team check in every possible location for -but it could not be locatedSince Ms [redacted] did not receive the item, we have refunded her $purchase priceWe will also refund $32.65, which is half of her shipping price, and all associated sales taxThe total refund is $206.62We appreciate Ms [redacted] ’s patience with us on this matterThank you for your consideration,EBTH
Thank you for the opportunity to respond to these concernsThe invoice in question, [redacted] , was purchased by [redacted] Ms [redacted] purchased two unframed prints for $She was charged $for shipping and $for taxShe reached out to our customer service department on 3/requesting a lower shipping quote on invoice [redacted] Our customer service representative had the shipping department look into the price and was unable to lower it, which she let her know on 3/20.Upon receipt of this claim, we looked deeper into the items on this invoiceFor both items, there was a coding error when the items were put in for shipping, which we weren’t able to see in the first look at the invoiceWhen the error was corrected, shipping was lowered to $25.31.Ms [redacted] has been refunded $109.36, which is the difference in shippingThank you for your consideration,EBTH
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution of $refund is satisfactory to me I do not agree that the pictures represented the actual item fairly and hope that EBTH takes this experience to improve their listings However, I do not want to drag this on further and will agree to the $refund offered by EBTH Regards, [redacted]
***,Good speaking with you.We have reached out to [redacted] on six occasions to speak with [redacted] at [redacted] We refunded $for shipping on 6/9/to the card ending in *** She had missed the pickup and we even gave her the option to pickup in the [redacted] Showroom She has challenged the fee with her bank, so we have the $on hold until the bank issues a resolution.Hope this is helpful Here is a backend view from our internal system showing our actions Thanks!SEE ATTACHED PDF
Thank you for the opportunity to respond to these concernsMr [redacted] purchased an antique cabinet and an antique pie safe for $on 8/6, invoice B- [redacted] The piece was available for free pickup from the seller’s property on 8/from 4:pm to 7:pmMr [redacted] called our customer service number on 8/to inquire about pickupHe hoped to pick the piece up during a different time, as he had not realized that there was a scheduled time and dateThe customer service representative with whom he spoke explained that, because the pickup was at the private business of the seller, the pieces would only be available for pickup during the scheduled timeShe explained that this information was available on the website during the live bidding for the itemMr [redacted] expressed his frustration and that he did not find this to be easily locatable informationWhen an item is available for pick up, all available fulfillment options are listed to the right of the item photoTo illustrate this, we have included a screen shot of an item that is available to be picked up from a personal property sale, like the pieces purchased by Mr [redacted] As can be seen in the screen shot “Pickup Collapsed.jpg,” the “Pick It Up” option has a small plus sign to the right of itThis is a standard symbol which indicates that a collapsed information box must be expandedWhen that plus sign is clicked, the box expands and the pickup information can be seen, as is shown in screenshot “Pickup Expanded.jpg.” Per his conversation with our customer service department, Mr [redacted] contends that this is too complicated and that only a skilled user would know how to view thisWhen bids are placed on EBTH, a pop up window opens before the user is allowed to bidThis window forces the user to select a fulfillment option for the item they are planning to bid onAs can be seen in screenshot “Pickup Bid Unselected.jpg,” this window has a radio button next to each fulfillment option and the options look exactly the same as they do on the item pageWhen a user selects the pickup option as their fulfillment option, the option automatically expands, showing the user the scheduled pickup time and date, as can be seen in the screen shot “Pickup Bid Selected.jpg.”Per our terms and conditions, “By placing a bid, you expressly agree that if you are the winning bidder you will pay for your item and agree to any additional handling and shipping fees applicable for shipped itemsIt is your responsibility to understand the pickup and delivery options and costs for each item before you place your bid.” Because this information was available to Mr [redacted] in a clear way before he placed his bid, we cannot reimburse him for his gas, time or work.Thank you for your consideration, EBTH
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The business has agreed to refund me for the purchase of the damaged items and has also provided me with a gift card for the previous items that were damaged by their stickers.I spoke with [redacted] and he was very understanding and great to work with They are lucky to have such a good guy on their team Regards, [redacted] ***
Thank you for the opportunity to respond to these concernsMr [redacted] won a 13” [redacted] laptop on 6/for $525, invoice B- [redacted] With shipping and sales tax, his final total was $Mr [redacted] was one of five bidders bidding on this pieceThe first bid for this piece was placed by another bidder on 6/at 10:am for $with a maximum bid of $Mr [redacted] placed a bid on 6/at 11:am for $with a maximum bid of $Over the next six days, during which time Mr [redacted] could have edited this maximum bid, the maximum bid continued to outbid every bid placed by the appropriate minimum incrementWe have attached a screen shot of the bidding and a screen shot of the winning bid with Mr [redacted] ’s invoice number highlightedAll names other than Mr [redacted] ’s have been blacked outOn 6/21, Mr [redacted] reached out to our customer service team and let them know that he felt there had a mistake in his biddingThe customer service representative reached out to our fraud team, who verified that each bid was made from the same [redacted] and IP address associated with the regular activity on Mr [redacted] ’s accountBased on this, there is no indication that the bidding was not intentionalPer the terms and conditions, “When submitting a bid, you must raise the bid by a minimum established incrementBid increments can be found hereYou may elect to raise the bid by more than the required minimum by entering a higher bid in the "Your Minimum Bid" boxIf you enter a higher minimum bid and your bid is the winning bid, you agree to be bound to your bid amount, regardless of any other previous bidsYou may also elect to enter a proxy bid in the "Your Maximum Bid" boxIf you enter a maximum bid, the system will automatically raise your bid by the specified increments if you are subsequently outbid, up to your designated maximum bid amount ("Maximum Bid")Furthermore, “The system will permit you to raise your own bid by rebidding on the same itemThis is to permit you to raise the price of an item out of the reach of other biddersIf you rebid on an item, your new bid is bindingIf you are the current high bidder and want to increase your maximum bid without increasing the current bid, you must use the "Edit Max" function.” The “Edit Max” function also allows users to lower a maximum bid to as low as their current bidIn the days Mr [redacted] held the maximum bid on EBTH, he did not make any attempts to change or edit his maximum bid amountThe bid was placed from his IP address and there was no indication that it was not intentionalAs such, we are unable to allow Mr [redacted] to return the piece for a refundThank you for your consideration,EBTH
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]I am rejecting this response because EBTH has never been a professional and ethical companyThey led me down a golden path until I did sign the contract then I found out about the lies, deceit and non-communication they are so good atOnce I signed the contract my [redacted] - [redacted] collection was basically put into a bargain basement at a thrift store, not the "Premier" auction house as advertised or stated to me in numerous emails and conversationsWhen I complained and expressed my concerns, communication from the EBTH representatives ceasedAs I stated before, there is still emails that are unanswered from the third day of the auctionThey have not addressed this complaint, all they have done is lie to the Revdex.com and meI have never seen such an unprofessional companyThe representatives that were sent to my home actually dropped one of the items taking it to their vanWhen the items were returned to me the items that I described previously were destroyed rendering them worthlessThey have not offered any compensation or resolution although they shouldWhat happened to the ethicsDo the right thing EBTHYou are far, far away from being professionalThere are still items missing that I submitted for auction.Sincerely devastated, [redacted]
[redacted] We have reviewed this concern Your account was listed under another person's name, so this was causing some of the confusion I have spoken with the General Manager in Columbus and he stated what you said is accurate Our team has requested a check to be sent to you We will make sure this is remedied Thank you[redacted] EBTH
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below As I stated previously, I placed one bid for $ I did not identify a maximum and I did not authorize increasing my bid, regardless of the activity of other bidders I bid $ It was my first experience with EBTH and I had no expectations of the outcome of my bid, other than the obvious: if no one bid more than $40, I would win; if someone bid more than $40, I would lose The company has sent me the same documentation they sent the Revdex.com, but the fact remains, I NEVER INCREASED MY BID If they have set their system to automatically accomplish that, I find it to be unconscionable Their response has NOT resolved my complaint I will be satisfied when I am afforded the opportunity to return the item for a full refund, including shipping Thank you for your continued assistance and Regards, [redacted] ***
Here was my response today We wish to work towards resolution for [redacted] :Hello [redacted] ,Yes, let’s get this resolved We want you to have fun with EBTH! Stress and trauma is never a response we want when getting your purchases! If you can just email the pictures to me, I’ll confirm when I receive them How close are you to [redacted] ? Please note, we will never make a customer suffer based on a mistake made by EBTH or an EBTH vendor We will 100% make this right!I look forward to the pictures Can you also include the item numbers too so I know what I’m looking at? At the end of this, I believe you will be having fun again on EBTH!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] As you can see from the screen shots, there were different addresses in the post When the moving crew went out the next day, they were able to get there by contacting the person at the location, which they did not have on the first attemptAs a result, I incurred an additional $charge in moving costs I would like that amount refunded Regards, [redacted] ***
Ms [redacted] has been fully refunded her shipping charges We have banned her account based on her interactions with our staff I've reviewed her call with our Customer Service staff and neither Brooke, nor I (David [redacted] ), have stated we tax shipments We do speak there is a charge for insurance that increases based on the final auction value.Businesses are required to charge sales tax in states where they have sales tax [redacted] (i.epresence.) So this is the reason she was charged sales taxAlso, sales tax is based on the shaddressSo if you live in a state with no sales tax (or exempt sales tax), but order something to be shipped in a state that does have sales tax, you may be charged sales tax based on the sales tax rate at the address where you ship the itemIt is important to realize which state the company has ***, or a presence, in when creating shippingRegardless if the items are non taxable when picked up at the property, they become taxable once shipped to a state where EBTH has a presenceThese states are:GeorgiaTexasMarylandFloridaSouth CarolinaNorth CarolinaColoradoIndianaCaliforniaKentuckyOhioIllinoisMassachusettsTennesseeNew YorkWashington, DCAdditional information: https://www.sba.gov/content/collecting-sales-tax-over-internet Thank you,EBTH
Thank you for the opportunity to respond to your concernsAfter reviewing [redacted] ’s invoices, we do see that she has had a considerable number of shipments arrive damaged or go missingWe do offer our most sincere apologies for thisAs a customer since July 2014, [redacted] has seen first hand our shipping methods change and the efforts we’ve made to improve themThat said, we are continuing to work hard to improve our shipping methodsOur current policy is to issue a refund and file a claim in the event of a missing or broken itemEach time there has been an issue, we have issued a refundAdditionally, we offered you a large amount of courtesy shipping early this yearWe would like to offer you a gift card and an invitation to shop with us againThanks for your consideration,EBTH
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] Does your business not know how to read English!?! I have stated from the start of this complaint, that I am missing lot [redacted] and in my last response I added the word whole before the lot number; meaning I DID NOT RECEIVE ANYTHING FROM THAT LOT AT ALL!!! If I was only missing a certain item or more I would have specified that from the start! I do not know what your business did with this lot that I purchased but I suggest you find out!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below It is a lawyer's world and ETBH have covered themselves nicely which is not surprising So I will have to let them win this time but will never do business with them again I can only advise others not to use them when given the opportunity Their on-line pictures really vary and cannot be considered accurate I should have looked at other customer comments on-line before I did business with them ETBH as their reputation I have discovered is less than sterling So I have just thrown approximately $down the drain Welcome to our new world of business where the customer does not matter and purhases at their own risk!
Hello,We have reviewed your tickets We had an error in our tracking system, so it wasn't reflecting on our website This is not your problem We see you have been working with Stephanie and here is the tracking number: [redacted] We will also refund your shipping charges and issue you a $gift card We apologize for the issues and delay Thank you for understanding.EBTH [redacted] VP of EBTH
Thank you for the opportunity to respond to these concernsMs [redacted] purchased a women’s curly Persian lamb fur coat for $on 12/6, invoice B- [redacted] With shipping and sales tax, her final invoice total was $432.06.Ms [redacted] contacted EBTH customer service on 12/to inquire as to the condition and description of this piecePer her conversation with our customer service team, she was concerned that the coat crackled when it was taken out of the box because the leather was in poor conditionThe customer service team reached out to our fashion team, who reviewed this piece, and the fashion team agreed to allow the piece to be returned for reevaluationEBTH received the coat on 12/and it was taken to the fashion team for evaluationOur fashion team was able to determine that this coat likely dated to the late 1980s and that the crinkling noise was from the facing in the collar and part of the construction of of the pieceThe customer service representative called Ms [redacted] to relay this information and told her that we would be happy to offer a partial refund to have the shoulder pads removedWhen listing clothing, we do frequently list items as vintage when we are able to definitively pinpoint the period in which a piece was manufacturedThat said, the designation of “vintage” is left to discretion of our fashion team who evaluate our listingsIf the team is unable to definitively age a piece, they do not put the “vintage” designation on that pieceFor this coat, the fashion team believed it to be from the late 1980s, but were unable to say that definitely, so the designation of “vintage” was left offEBTH has sold several curly Persian lamb wool coats in the past and, as always, the value has been determined by our biddersThe coat purchased by Ms [redacted] sold for $because that is what our auction market determined it was worthWhen Ms [redacted] expressed her concerns with this piece, we authorized a return for reevaluationOur fashion experts determined that the piece was listed properly and it was returned to Ms [redacted] We are happy to refund Ms [redacted] $to offset the cost of the removal of the shoulder pads, as that is a concern she has had with the style of the piece, but we are unable to refund her in full.Thank you for your consideration,EBTH
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.EBTH's response is not accurateWhen an item is listed for auction a buyer has the option to request a shipping cost, provided by EBTHI gave the California address and a quote was given as $and some changeEBTH has record of this quote as confirmed by Ashely via phoneI ask that EBTH honor this initial quoteI agreed to buy an item for $and some change not $That's a significant differenceThe bidding closed the evening of July and my card was charged during the early morning of Aug That's barely a day to complete the purchaseI have a history of always paying for winning bids and do not believe having my card charged prematurely and an item sent to an address I didn't even request a quote for is honest or fair business practiceI agreed to pay the change fee of $even though I believed EBTH to be at fault for the change--if they hadn't charged my card and allowed me to check out the correct address would've been providedThe additional fee that brought charges to over $should have been approved as that was not the amount I agreed to pay for the itemI still agree to pay what was originally quote to me $(rounding up) and the change fee of $but the addition fee was never agreed to and still is notIf that is the final charge I cannot afford to purchase this itemThank you [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
Thank you for the the opportunity to respond to these concerns.Mr [redacted] purchased a first-generation [redacted] from sale # [redacted] for $on May 9th, He received the item by mail on May 17th and e-mailed Customer Service on May 18th to let us know that the item did not workSpecifically, he stated that the item did not power on and that he took it to an [redacted] store, where he was informed that the power button was defectiveIn the description, EBTH listed that this item turns on but was not tested further, so we allowed the customer to return the item for a reviewItem was returned back to EBTH, placed in our returns queue and was reviewed in the order that it was receivedWhen reviewed, the item powered on immediately when plugged in to chargeAfter being fully charged, the item was reviewed for further inspection; it was discovered that the power button did not workIn the original listing, EBTH states that this item “powered on, but [is] otherwise untested.” Mr [redacted] originally reached out to say that the item did not turn on, however, it was proven otherwise after being reviewed by customer serviceNo further claims we made regarding the functionality of this piecePer our terms and conditions, “All items are sold “as is” and you are aware that, unless otherwise stated, the items sold on the Site are not new nor in perfect condition, may require touor repairs prior to use and the available information about these items may be limitedEBTH will not list every flaw associated with each item as these are to be expectedIn the case of obvious faults (chips, cracks, significant damage, etc.) EBTH does its best to list the fault within the descriptionEBTH will provide descriptions based on its assessment of an itemHowever, you should not assume that our assessment of condition will be the same as your assessment.”We are unable to offer Mr [redacted] a refund for this pieceThank you for your consideration, EBTH
Thank you for the opportunity to further respond to these concernsWe checked with the team at [redacted] ***, who told us that nothing was left behindAdditionally, we had our logistics team check in every possible location for -but it could not be locatedSince Ms [redacted] did not receive the item, we have refunded her $purchase priceWe will also refund $32.65, which is half of her shipping price, and all associated sales taxThe total refund is $206.62We appreciate Ms [redacted] ’s patience with us on this matterThank you for your consideration,EBTH