The complaint against EBTH is their lack of informing the consumer of the maximum bid and bid submitted via email after the initial bid. They also do not inform customers of the status of the bid on the last day. The error of $500.00 maximum bid was never shown to me when checking their website. EBTH advertises their auction items to the consumer via email. Open any item on their website and the consumer will be emailed that it is the last day to bid on that item. The numerous times I checked this auction , could of been from EBTH advertisement. I have no compactly to check my email to verify this action.The earrings are worth $150.00 and would never havebut a maximum bid of $500.00.this is a error. The original bid was never forward to me.Other online auction houses email your first bid for your reference. EBTH does not inform the consumer and I hope this complaint will accomplish this practice.Thank you, [redacted]
Thank you for the opportunity to respond to these concerns. Items purchased on EBTH each have a designated shipping quote. That is the amount that it will typically cost to ship an item. As stated, we combine shipping when and where we can, but we are not always able to do this. Ms. [redacted]...
purchased six flat prints from EBTH on 1/22 for $120. The estimated shipping cost was $120.73, which she ended up paying. She reached out to EBTH regarding combining shipping for the prints and spoke with [redacted], one of our customer service specialists. [redacted] reached out to our shipping team, who told her that the shipping quote was accurate. She did everything in her power to meet Ms. [redacted]’s request, but was unable to. Unfortunately, the information the CS rep was given was inaccurate. We looked into the shipping cost and we have been able to lower the cost of shipping to $37.91. This is a difference of $82.82, which we have refunded. We did charge Ms. [redacted] for her purchase on 1/24, per the email we sent her when her invoice was ready to be paid. In that invoice, we said “If you are unable to indicate your fulfillment of choice by Monday, January 23rd 2017 @ 10:47pm EST, we will automatically select the shipping option and the credit card you have on file will be charged.” This was an automatic process which occurred and had nothing to do with her dispute or the customer service representative. The failure to pay clause cited from our terms and conditions by Ms. [redacted] applies to the instances of forfeiture on the part of buyers. While negative reviews exist online, our buyers’ positive experiences far outweigh their negative ones. We sell thousands of items in hundreds of sales monthly. Our customer service team works hard to address all concerns brought forth by customers. Ms. [redacted]’s experience was no exception to that policy. We would like to extend our sincere apologies to Ms. [redacted]. We understand that it can be frustrating to be given inaccurate information and we have made every effort to correct that. We have processed her refund and she should see it in her account in the next few days.Thank you for your consideration,EBTH
Thank you for the opportunity to respond to these concerns. When we list an item online, we note any major damage or condition issues by cataloging, photography, or both. Additionally, per our terms and conditions, “all items are sold ‘as is’ and you are aware that, unless otherwise stated, the...
items sold on the Site are not new nor in perfect condition, may require touch-up or repairs prior to use and the available information about these items may be limited. EBTH will not list every flaw associated with each item as these are to be expected. In the case of obvious faults (chips, cracks, significant damage, etc.) EBTH does its best to list the fault within the description. EBTH will provide descriptions based on its assessment of an item. However, you should not assume that our assessment of condition will be the same as your assessment. It is your responsibility to read and review all descriptions and images of an item before bidding, and you acknowledge that in posting such descriptions, EBTH relies on information provided by the seller.”Regarding returns, “EBTH will only accept returns in cases of material errors in the item description made by EBTH, as determined by EBTH in its sole discretion.”Mr. [redacted] reached out to us on November 22 at 9:20 PM regarding his concerns over the conditions of the jacket. He was responded to at 11:29 AM on November 23 and the customer service representative asked him to send photos of the damage. He has not responded.In order to begin a return process, we need Mr. [redacted] to send us photographs of the damage found on the jacket. At that point, should we agree the piece was misrepresented, we will send him a return label so he can send the jacket back. When we receive the item, his refund will be processed. We ask that Mr. [redacted] send photographs via the Revdex.com of the damage to the item. Thanks for your consideration,EBTH
Thank you for the opportunity to respond to these concerns. Mr. [redacted] purchased two pieces of jewelry, a pair of diamond and gold earrings for $114 and a gold herringbone link necklace for $160, from EBTH on 7/30 for $274, invoice B-[redacted]. The final invoice total, with shipping and sales...
tax, was $332.86.When bidding on these pieces, a shipping quote was generated for the herringbone bracelet at 7:30 am on 7/26 to his zip code of [redacted], when the bid for the piece was at $1. Please see attached screen shots “[redacted] Bracelet Shipping” and “[redacted] Bracelet Bids.” Beneath every quote, there is a disclaimer that reads “Final quote may vary due to insurance for items valued over $100,” as can be seen in the screenshot “Shipping Quote Disclaimer.” At no point during bidding was another shipping quote for Mr. [redacted]’s zip code generated. Additionally, at no point during bidding was a shipping quote for Mr. [redacted]’s zip code generated for the earrings. Had Mr. [redacted] sought a shipping quote for each item after the close of the items, he would have quoted each item at $21.21, with a final shipping quote of $42.42. These pieces cost $19.26 for transit, $17.76 for custom packing, and $5.40 for insurance, as is shown in screen shot “[redacted] Final Quote.”We cannot adjust Mr. [redacted]’s shipping cost. Thank you for your consideration,EBTH
Hello,We have connected with the other customer and they did have the other item. We went to the other customer, picked up the items Mr. [redacted] left and scheduled a time for us to deliver these items personally to his home. These actions are well beyond the normal practice, but our efforts to make it right has been displayed. The customer wasn't available for us to drop off last night, so we asked a better day for us to deliver. Thank you.David [redacted]EBTH
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]---please forgive me for using this medium to send my response. I did type a long rebuttal on your page yesterday but I suspect I messed something up and my response didnt go through.it doesn't take a genius to figure out what's happening at ebth; they are grasping at straws and attacking the strawman in theor lame arguments.10 sterling silver plates: the truth will be obvious if they will produce a copy of the contract between our two selves, a copy which, in spite of their promise and my request, has yet to come to me! ebth's relationship manager was, in fact particular about me handing this over because from experience, sellers reneged on the promise to sell. this set was not only listed in the contract, it was also photographed by the same manager. this set was handed to ebth's team leader, together with many other items which they evacuated for authentication[redacted] soundbar: the only soundbar comparable to mine in ebth's past sale sold for $130. the current price of my soundbar is $169.99. my contract with ebth was for the sale of my wares, not a compensation plan for pilfered items! i'm sure anyone will agree that a complete soundbar set does not just go missing (we are not talking about accessories like remote control or rubber feet).one solution will be that they buy another set comparable to mine and send it, or else pay me fully for the stolen set.[redacted] speakers: please see how ridiculous their excuse is on this one - "insufficient information" what exactly does that mean? is the uncomfortable truth not that this set is also "LOST"?[redacted] watch: thanks to Revdex.com I now know that that watch is, like my other things, LOST! what they told me by email; was ".....(name withheld) resolved" and until now nobody knows what that means![redacted] drinking glasses: one has to be supremely ignorant about crystals to make ebth's argument: nothing about [redacted] is low value. I ask you to please [redacted] anything and see what prices these products fetch. then do a sampling of ebth's sales in drinking glasses and see if this argument still stands!cut emeralds:while I am not harping on the loss of these, I mentioned it because they didnt show in my precious stone sale. nowhere and at no time did I ask them for a refund on these emeralds but the relationship manager has them photographed too[redacted]: this, for me is the saddest one, not just because of its value but because this company behaved with absolutely no integrity and instead of admitting they are wrong are now putting words in my mouth. I remember the conversation well and "two different qualities of watches" never came out of my mouth. the leader of the team was impressed that all my watches worked except one: the [redacted], so I proceeded to show her how it worked and 'lectured' her on the difference between [redacted] and other lower priced watches. I did this because, realizing she didnt recognize the difference, either in value on in make/model, I didn't want her to lumber the [redacted] with the rest of my watches. I did the same thing with my 6 designer glasses which, in spite of my warnings were sold as a lot, and by so doing decimate the value of each!! we are talking [redacted] and medicated [redacted].it is important to mention here that this watch was completely off radar until I complained; then it showed up fake after ebth had been in possession of this watch for 4+ months. if indeed my watch was fake, why did it disappear? if it never disappeared why did it take ebth 4 months to determine that this watch was fake when ALL my other watches had been sold and I had been sent a concluded sale notice?accurate descriptions: at no time did I request that my description be the description; but I did attempt to correct inaccurate descriptions:of a perfectly working [redacted] which was described as not workinga perfectly working automatic [redacted] described as not working2 perfectly working mantle clocks which were described as not working2 [redacted] speakers which were broken but which were sold as perfect (this worked in my favor but I still sought to correct it!)a fully hallmarked sterling silver medal of honor which although they described the assays correctly, still concluded it was silver plated, driving down the price, at least potentially.a 14k gold bracelet described as 12k.bad as the above are, at least they showed in the sale and you must believe me when I say what they fetched is what they fetched - I am not one to be sour because things turned out worse than my expectation. my desire was, without more, for accuracy.the following items were "lost" until after my many complaints they were found:[redacted] chronograph watch[redacted] ladies watch (now acknowledged)bedframes14k gold braceletto round things off, I do realize a company's responsibility to defend its workers but since when did arguments in incredulity promote any company's position?ebth is attractive to me because it has, in my view, a market relevant business model and it impressed me because of the initial pro-action of its senior staff that visited me and rescued my patio set. but they have to stop denying that there are "cinches in the armor". if you are happy harbor thieves in your system, please stop defending the indefensible! I mean common, if speakers can be missing how will watches not' walk'?the solution I seek is that fairness rule here and I have my thoughts on how to broker a peace deal of some sort but someone will have to sit down with me or at least pick up the phone and call...someone will have to look at our email conversations and with objective eye see where the weight of evidence swings.I am not at war with ebth; I like the company but I hate what it has done to me! may be it's about time you woke up; may be the reason my sale presented all these problems is because I was home to monitor what went out of my house. for some reason that I am now thankful for I chose to be home even though I was advised I didnt have to be home to oversee ebth's processes and eventual evacuation of my consignment.
Thank you for the opportunity to respond to these concerns. Ms. [redacted] purchased a [redacted] clown jar for $400 on 11/30. She reached out to our customer service department with concerns over the condition of the item. She said it was in worse condition than we described. The large crack in...
the inner lid of the item was as described, but our customer service team issued Ms. [redacted] a courtesy partial refund of $60. When she was still unsatisfied, she was offered an additional $20 partial refund. Ms. [redacted] refused this partial refund, instead choosing to file a dispute with her credit card company. Ms. [redacted] also sent the clown jar back to our Cincinnati warehouse despite being told we could not take the piece back. Since she has filed a dispute with her card, we will not be sending the piece back. We also cannot reimburse her for any shipping charges she incurred in sending the piece back to us. Ms. [redacted] purchased a terra cotta compote for $2700 on 2/8. After purchasing, she did bring to our attention the previous auction listing on another site. Initially we did stand behind our assessment of the item as our catalogers are highly trained. Upon further inspection, we were able to determine that the associated stress fractures were consistent with the item having been professionally restored. The restoration is skillfully done and nearly imperceptible. Because the item is a contemporary piece, we mistakenly assumed it would not have been restored and, therefore, did not look for signs of restoration. We would like to offer our sincere apologies to Ms. [redacted] regarding this. We have issued her a full refund of $3018.02 which is the purchase price and applied sales tax. We have offered the item to the underbidder with the new information of the condition restored. Should the underbidder not want the piece, we are planning to resell this item with the updated information in the listing. We work hard to rectify any issues that arise regarding inconsistencies in condition or misrepresentation. Thank you for your consideration,EBTH
Hello Revdex.com,We will own this one. Our customer sent in a ticket on the day of the pick up (4/4 ticket #171895) about alternate pickup due to inclement weather. We responded the next morning as it was after business hours. Project Managers were contacted about an alternate pick-up...
time. The customer never received a response and was then charged shipping on 4/8. Customer Service arranged with our Operations Staff in Boston to have the items from invoice [redacted] brought to her pick up that is scheduled tomorrow for a different sale. We also refunded the shipping and issued a $20 Gift Card. We look forward to doing business with her in the future.Thank you for the opportunity to make this right!
Thank you. I appreciate you sending this information. I still believe it is in the consumers best interest that they are made aware of the business practices of EBTH. It is clear that they may not have openly lied during the process, they certainly misled and most people will believe a lie thru omission is still a lie. They new my property was in [redacted], they visited the property but they kept throwing other details at me. Oh, its outside of Lexington or Cincinnati so I have to get a mover............Oh, its outside of Cincinnati so its a 45% commission.............at what point do we say.............this is bait and switch. EBTH would have me believe its ok because I didn't sign a contract so it can't be bait and switch. I think we all know that is not the spirit of the laws. I urge the Revdex.com to take action against the company to prevent others from having my experience. Thank you and Sincerely. [redacted]
Hello,We waited on responding to this one after trying multiple times to reach the customer. When reading over the notes and challenges, we did make an error in the credit process, that unfortunately was emailed to the customer. It was corrected and we have fully refunded her. We...
always wish to make things right for the customer and offered her other options to pick up the items. When we couldn't link up, we granted the credit. We wish to have another opportunity with Ms. Nelson. If she wishes to speak with me directly, my name is [redacted] and I'm one of the Vice Presidents at EBTH and hope to have the chance to speak with her to hear her out.[redacted] Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Thank you for the opportunity to respond to these concerns. [redacted] purchased a 14k yellow gold cabochon [redacted] ring on 3/30 for $326, invoice [redacted]. With shipping, sales, and a $20 coupon, the final total was $345.95. This piece was photographed, assessed and cataloged by a...
member of our gemology team, as all of our fine jewelry is. Each gemologist on the team is a Graduate Gemologist from the Gemological Institute of America, where they were trained to use gemological equipment and procedures to identify and grade gemstones. They are highly qualified and able to make the assessment. When we photograph items, they are photographed under professional lighting with a professional camera. Lighting can have an effect on an item, but the photos are not enhanced or changed in any way. We strive to represent each item accurately. [redacted] sent us a photo he took of the ring with a cell phone camera in poor lighting. Our gemology team has verified that this piece is authentic and was not manipulated. We cannot issue [redacted] a refund. Thank you for your consideration. EBTH
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is ok to me. It is amazing that they cannot locate the item to get it delivered. I made 4 phone calls and found my items. They were delivered to me on 09/06/2016. I am very disappointed with EBTH.
Regards,
[redacted]
#454545} Thank you for the opportunity to respond to these concerns. National regulation prohibits the interstate sale of tortoise and turtle shell items. Because of this, EBTH should not have taken the lamp from Mr. [redacted]’s sale in New York to our warehouse in Ohio. Unfortunately, at the time of this, we did not realize we could not sell the shell lamp. When we determined that we couldn’t, we did send it back. We can only offer credit for comparable items found on our website. This is the price that those items could have been expected to fetch had they gone to auction. After comparing the attached photograph of the lamp with our comparable items. we are prepared to offer Mr. [redacted] a gift card for $200 for use on a future item. We have sold two unrestricted large reptile shells in the past, and this offer is based on those prices. [redacted] We would like to have Mr. [redacted] send us pictures of the damage to the lamp, as well as the packaging. Thank you for your consideration EBTH
Thank you for the opportunity to respond to these concerns. Mr. [redacted] purchased an [redacted] Professional Stainless Steel Wristwatch on 7/30 for $976, invoice B-[redacted]. With shipping and sales tax, his final invoice total was $1073.10. A direct link to the listing of the watch can...
be found here: [redacted]As can be seen in the included listing, the watch is not listed as being a men’s or a women’s watch. Instead, the features and measurements of the watch are described. This piece, like all watches sold by EBTH, was evaluated and verified by an independent Certified Master Electronic Watchmaker. The watch measures, according to the listing, as 29.00 mm lug to lug, 34.10 mm case to case, and with a bracelet length of 6.00” including the case. EBTH does not list watches with an associated gender. Mr. [redacted] reached out to our customer service department on 8/3 to inform us that he believed the watch to be a women’s watch. The customer service representative with whom he spoke reached out to the gemology department regarding a possible return. Because watches are not listed as being men’s or women’s watches, Mr. [redacted]’s assertion that the watch is a women’s watch is not grounds for a return. The customer service representative told this to Mr. [redacted], who escalated the call to our escalations specialist. When our escalations specialist spoke with Mr. [redacted], he reiterated that we would not be allowing the piece to be returned. Mr. [redacted] verified that the watch matched the dimensions listed when he bid on it. We cannot offer a return to Mr. [redacted]. We encourage all bidders to research items before bidding on them. In researching [redacted] watches, we were able to determine that they are primarily marketed as men's watches or unisex watches. This is not a watch style marketed to women. Mr. [redacted] can easily purchase additional links to the bracelet so it can be worn comfortably.?Thank you for your consideration. EBTH
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
THEY ARE LYING LYING LYING-----they have never called -----forget this crap I will call an attorney and sue them. I will close these pieces pieces of [redacted] down!!!!!!!! THey steal from everyone and no one makes them accountable. I already have an attorney ready to file a class action lawsuit. Since they will not do the right thing when they are sued they will realize that their deceptive ways will not be tolerated. I will begin my campaign against them TODAY!!!!!
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545; min-height: 14.0px} Thank you for the opportunity to respond to these concerns. Our team has looked into this and...
we see two attempts at payment on Mr. [redacted]’s invoice, both initiated by Mr. [redacted] when he was paying for our item, on 12/03. The first payment attempt was conducted at 12:09 pm and shows in our system as a failed payment due to “Read Timeout.” The second payment shows in our system at 12:10 pm as an online payment on Visa [redacted] for $398. Based on the information provided to us by Mr. [redacted], these were both successful charges, though they do not appear to be on our end. It appears as though, when Mr. [redacted] attempted to pay, the transaction timed out before it was completed, causing the money to be debited from his account without reaching us. Our IT team is looking into why this may have happened. As we informed Mr. [redacted] yesterday, our accounting department is unable to refund the $398 for the second charge since we did not actually receive the money. He is able to dispute the charge with his bank. The correct charge to dispute is the oldest on his statement. This is the appropriate course of action as the timeout occurred during the bank’s activity in the transaction. We have included both the screenshot of the double charge sent to us by Mr. [redacted] and the screenshot of our payment system. Thank you for your consideration, EBTH
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. EBTH should really consider their operational procedures and work to fulfill their posted terms. A customer should not have to complain to get a shipment but it should be their main priority.
Regards,
[redacted]
Thank you for the opportunity to respond to these concerns.Bidding on this item closed on 8/16. On 8/14, Ms. [redacted] quoted shipping on this piece at $36.84 to her shipping zip code of [redacted] twice, as can be seen in the included screen shots. Per the terms and conditions, “your winning bid placed on the Site represents an irrevocable contract and you are responsible for paying all amounts due to EBTH. If you cannot pay for the items or agree to the shipping terms and costs, please do not bid on the items.” Based on this clause, in placing her bid, Ms. [redacted] agreed to purchase the item with the $36.84 shipping cost. When Ms. [redacted] contacted our customer service department, this was explained to her and her initial request to lower the cost was denied. It was only when it became apparent that there had been a mistake in the coding of the weight of the item that we were able to issue a partial refund. Ms. [redacted] received the rug for a total of $38, with $22 in the item coast and $16 in the shipping cost. Because she agreed to pay for all shipping costs when she agreed to the terms and conditions and placed her winning bid on this piece, we cannot refund her further. Thank you for your consideration,EBTH
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
The complaint against EBTH is their lack of informing the consumer of the maximum bid and bid submitted via email after the initial bid. They also do not inform customers of the status of the bid on the last day. The error of $500.00 maximum bid was never shown to me when checking their website. EBTH advertises their auction items to the consumer via email. Open any item on their website and the consumer will be emailed that it is the last day to bid on that item. The numerous times I checked this auction , could of been from EBTH advertisement. I have no compactly to check my email to verify this action.The earrings are worth $150.00 and would never havebut a maximum bid of $500.00.this is a error. The original bid was never forward to me.Other online auction houses email your first bid for your reference. EBTH does not inform the consumer and I hope this complaint will accomplish this practice.Thank you, [redacted]
Thank you for the opportunity to respond to these concerns. Items purchased on EBTH each have a designated shipping quote. That is the amount that it will typically cost to ship an item. As stated, we combine shipping when and where we can, but we are not always able to do this. Ms. [redacted]...
purchased six flat prints from EBTH on 1/22 for $120. The estimated shipping cost was $120.73, which she ended up paying. She reached out to EBTH regarding combining shipping for the prints and spoke with [redacted], one of our customer service specialists. [redacted] reached out to our shipping team, who told her that the shipping quote was accurate. She did everything in her power to meet Ms. [redacted]’s request, but was unable to. Unfortunately, the information the CS rep was given was inaccurate. We looked into the shipping cost and we have been able to lower the cost of shipping to $37.91. This is a difference of $82.82, which we have refunded. We did charge Ms. [redacted] for her purchase on 1/24, per the email we sent her when her invoice was ready to be paid. In that invoice, we said “If you are unable to indicate your fulfillment of choice by Monday, January 23rd 2017 @ 10:47pm EST, we will automatically select the shipping option and the credit card you have on file will be charged.” This was an automatic process which occurred and had nothing to do with her dispute or the customer service representative. The failure to pay clause cited from our terms and conditions by Ms. [redacted] applies to the instances of forfeiture on the part of buyers. While negative reviews exist online, our buyers’ positive experiences far outweigh their negative ones. We sell thousands of items in hundreds of sales monthly. Our customer service team works hard to address all concerns brought forth by customers. Ms. [redacted]’s experience was no exception to that policy. We would like to extend our sincere apologies to Ms. [redacted]. We understand that it can be frustrating to be given inaccurate information and we have made every effort to correct that. We have processed her refund and she should see it in her account in the next few days.Thank you for your consideration,EBTH
Thank you for the opportunity to respond to these concerns. When we list an item online, we note any major damage or condition issues by cataloging, photography, or both. Additionally, per our terms and conditions, “all items are sold ‘as is’ and you are aware that, unless otherwise stated, the...
items sold on the Site are not new nor in perfect condition, may require touch-up or repairs prior to use and the available information about these items may be limited. EBTH will not list every flaw associated with each item as these are to be expected. In the case of obvious faults (chips, cracks, significant damage, etc.) EBTH does its best to list the fault within the description. EBTH will provide descriptions based on its assessment of an item. However, you should not assume that our assessment of condition will be the same as your assessment. It is your responsibility to read and review all descriptions and images of an item before bidding, and you acknowledge that in posting such descriptions, EBTH relies on information provided by the seller.”Regarding returns, “EBTH will only accept returns in cases of material errors in the item description made by EBTH, as determined by EBTH in its sole discretion.”Mr. [redacted] reached out to us on November 22 at 9:20 PM regarding his concerns over the conditions of the jacket. He was responded to at 11:29 AM on November 23 and the customer service representative asked him to send photos of the damage. He has not responded.In order to begin a return process, we need Mr. [redacted] to send us photographs of the damage found on the jacket. At that point, should we agree the piece was misrepresented, we will send him a return label so he can send the jacket back. When we receive the item, his refund will be processed. We ask that Mr. [redacted] send photographs via the Revdex.com of the damage to the item. Thanks for your consideration,EBTH
Thank you for the opportunity to respond to these concerns. Mr. [redacted] purchased two pieces of jewelry, a pair of diamond and gold earrings for $114 and a gold herringbone link necklace for $160, from EBTH on 7/30 for $274, invoice B-[redacted]. The final invoice total, with shipping and sales...
tax, was $332.86.When bidding on these pieces, a shipping quote was generated for the herringbone bracelet at 7:30 am on 7/26 to his zip code of [redacted], when the bid for the piece was at $1. Please see attached screen shots “[redacted] Bracelet Shipping” and “[redacted] Bracelet Bids.” Beneath every quote, there is a disclaimer that reads “Final quote may vary due to insurance for items valued over $100,” as can be seen in the screenshot “Shipping Quote Disclaimer.” At no point during bidding was another shipping quote for Mr. [redacted]’s zip code generated. Additionally, at no point during bidding was a shipping quote for Mr. [redacted]’s zip code generated for the earrings. Had Mr. [redacted] sought a shipping quote for each item after the close of the items, he would have quoted each item at $21.21, with a final shipping quote of $42.42. These pieces cost $19.26 for transit, $17.76 for custom packing, and $5.40 for insurance, as is shown in screen shot “[redacted] Final Quote.”We cannot adjust Mr. [redacted]’s shipping cost. Thank you for your consideration,EBTH
Hello,We have connected with the other customer and they did have the other item. We went to the other customer, picked up the items Mr. [redacted] left and scheduled a time for us to deliver these items personally to his home. These actions are well beyond the normal practice, but our efforts to make it right has been displayed. The customer wasn't available for us to drop off last night, so we asked a better day for us to deliver. Thank you.David [redacted]EBTH
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]---please forgive me for using this medium to send my response. I did type a long rebuttal on your page yesterday but I suspect I messed something up and my response didnt go through.it doesn't take a genius to figure out what's happening at ebth; they are grasping at straws and attacking the strawman in theor lame arguments.10 sterling silver plates: the truth will be obvious if they will produce a copy of the contract between our two selves, a copy which, in spite of their promise and my request, has yet to come to me! ebth's relationship manager was, in fact particular about me handing this over because from experience, sellers reneged on the promise to sell. this set was not only listed in the contract, it was also photographed by the same manager. this set was handed to ebth's team leader, together with many other items which they evacuated for authentication[redacted] soundbar: the only soundbar comparable to mine in ebth's past sale sold for $130. the current price of my soundbar is $169.99. my contract with ebth was for the sale of my wares, not a compensation plan for pilfered items! i'm sure anyone will agree that a complete soundbar set does not just go missing (we are not talking about accessories like remote control or rubber feet).one solution will be that they buy another set comparable to mine and send it, or else pay me fully for the stolen set.[redacted] speakers: please see how ridiculous their excuse is on this one - "insufficient information" what exactly does that mean? is the uncomfortable truth not that this set is also "LOST"?[redacted] watch: thanks to Revdex.com I now know that that watch is, like my other things, LOST! what they told me by email; was ".....(name withheld) resolved" and until now nobody knows what that means![redacted] drinking glasses: one has to be supremely ignorant about crystals to make ebth's argument: nothing about [redacted] is low value. I ask you to please [redacted] anything and see what prices these products fetch. then do a sampling of ebth's sales in drinking glasses and see if this argument still stands!cut emeralds:while I am not harping on the loss of these, I mentioned it because they didnt show in my precious stone sale. nowhere and at no time did I ask them for a refund on these emeralds but the relationship manager has them photographed too[redacted]: this, for me is the saddest one, not just because of its value but because this company behaved with absolutely no integrity and instead of admitting they are wrong are now putting words in my mouth. I remember the conversation well and "two different qualities of watches" never came out of my mouth. the leader of the team was impressed that all my watches worked except one: the [redacted], so I proceeded to show her how it worked and 'lectured' her on the difference between [redacted] and other lower priced watches. I did this because, realizing she didnt recognize the difference, either in value on in make/model, I didn't want her to lumber the [redacted] with the rest of my watches. I did the same thing with my 6 designer glasses which, in spite of my warnings were sold as a lot, and by so doing decimate the value of each!! we are talking [redacted] and medicated [redacted].it is important to mention here that this watch was completely off radar until I complained; then it showed up fake after ebth had been in possession of this watch for 4+ months. if indeed my watch was fake, why did it disappear? if it never disappeared why did it take ebth 4 months to determine that this watch was fake when ALL my other watches had been sold and I had been sent a concluded sale notice?accurate descriptions: at no time did I request that my description be the description; but I did attempt to correct inaccurate descriptions:of a perfectly working [redacted] which was described as not workinga perfectly working automatic [redacted] described as not working2 perfectly working mantle clocks which were described as not working2 [redacted] speakers which were broken but which were sold as perfect (this worked in my favor but I still sought to correct it!)a fully hallmarked sterling silver medal of honor which although they described the assays correctly, still concluded it was silver plated, driving down the price, at least potentially.a 14k gold bracelet described as 12k.bad as the above are, at least they showed in the sale and you must believe me when I say what they fetched is what they fetched - I am not one to be sour because things turned out worse than my expectation. my desire was, without more, for accuracy.the following items were "lost" until after my many complaints they were found:[redacted] chronograph watch[redacted] ladies watch (now acknowledged)bedframes14k gold braceletto round things off, I do realize a company's responsibility to defend its workers but since when did arguments in incredulity promote any company's position?ebth is attractive to me because it has, in my view, a market relevant business model and it impressed me because of the initial pro-action of its senior staff that visited me and rescued my patio set. but they have to stop denying that there are "cinches in the armor". if you are happy harbor thieves in your system, please stop defending the indefensible! I mean common, if speakers can be missing how will watches not' walk'?the solution I seek is that fairness rule here and I have my thoughts on how to broker a peace deal of some sort but someone will have to sit down with me or at least pick up the phone and call...someone will have to look at our email conversations and with objective eye see where the weight of evidence swings.I am not at war with ebth; I like the company but I hate what it has done to me! may be it's about time you woke up; may be the reason my sale presented all these problems is because I was home to monitor what went out of my house. for some reason that I am now thankful for I chose to be home even though I was advised I didnt have to be home to oversee ebth's processes and eventual evacuation of my consignment.
Thank you for the opportunity to respond to these concerns. Ms. [redacted] purchased a [redacted] clown jar for $400 on 11/30. She reached out to our customer service department with concerns over the condition of the item. She said it was in worse condition than we described. The large crack in...
the inner lid of the item was as described, but our customer service team issued Ms. [redacted] a courtesy partial refund of $60. When she was still unsatisfied, she was offered an additional $20 partial refund. Ms. [redacted] refused this partial refund, instead choosing to file a dispute with her credit card company. Ms. [redacted] also sent the clown jar back to our Cincinnati warehouse despite being told we could not take the piece back. Since she has filed a dispute with her card, we will not be sending the piece back. We also cannot reimburse her for any shipping charges she incurred in sending the piece back to us. Ms. [redacted] purchased a terra cotta compote for $2700 on 2/8. After purchasing, she did bring to our attention the previous auction listing on another site. Initially we did stand behind our assessment of the item as our catalogers are highly trained. Upon further inspection, we were able to determine that the associated stress fractures were consistent with the item having been professionally restored. The restoration is skillfully done and nearly imperceptible. Because the item is a contemporary piece, we mistakenly assumed it would not have been restored and, therefore, did not look for signs of restoration. We would like to offer our sincere apologies to Ms. [redacted] regarding this. We have issued her a full refund of $3018.02 which is the purchase price and applied sales tax. We have offered the item to the underbidder with the new information of the condition restored. Should the underbidder not want the piece, we are planning to resell this item with the updated information in the listing. We work hard to rectify any issues that arise regarding inconsistencies in condition or misrepresentation. Thank you for your consideration,EBTH
Hello Revdex.com,We will own this one. Our customer sent in a ticket on the day of the pick up (4/4 ticket #171895) about alternate pickup due to inclement weather. We responded the next morning as it was after business hours. Project Managers were contacted about an alternate pick-up...
time. The customer never received a response and was then charged shipping on 4/8. Customer Service arranged with our Operations Staff in Boston to have the items from invoice [redacted] brought to her pick up that is scheduled tomorrow for a different sale. We also refunded the shipping and issued a $20 Gift Card. We look forward to doing business with her in the future.Thank you for the opportunity to make this right!
Thank you. I appreciate you sending this information. I still believe it is in the consumers best interest that they are made aware of the business practices of EBTH. It is clear that they may not have openly lied during the process, they certainly misled and most people will believe a lie thru omission is still a lie. They new my property was in [redacted], they visited the property but they kept throwing other details at me. Oh, its outside of Lexington or Cincinnati so I have to get a mover............Oh, its outside of Cincinnati so its a 45% commission.............at what point do we say.............this is bait and switch. EBTH would have me believe its ok because I didn't sign a contract so it can't be bait and switch. I think we all know that is not the spirit of the laws. I urge the Revdex.com to take action against the company to prevent others from having my experience. Thank you and Sincerely. [redacted]
Hello,We waited on responding to this one after trying multiple times to reach the customer. When reading over the notes and challenges, we did make an error in the credit process, that unfortunately was emailed to the customer. It was corrected and we have fully refunded her. We...
always wish to make things right for the customer and offered her other options to pick up the items. When we couldn't link up, we granted the credit. We wish to have another opportunity with Ms. Nelson. If she wishes to speak with me directly, my name is [redacted] and I'm one of the Vice Presidents at EBTH and hope to have the chance to speak with her to hear her out.[redacted] Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Thank you for the opportunity to respond to these concerns. [redacted] purchased a 14k yellow gold cabochon [redacted] ring on 3/30 for $326, invoice [redacted]. With shipping, sales, and a $20 coupon, the final total was $345.95. This piece was photographed, assessed and cataloged by a...
member of our gemology team, as all of our fine jewelry is. Each gemologist on the team is a Graduate Gemologist from the Gemological Institute of America, where they were trained to use gemological equipment and procedures to identify and grade gemstones. They are highly qualified and able to make the assessment. When we photograph items, they are photographed under professional lighting with a professional camera. Lighting can have an effect on an item, but the photos are not enhanced or changed in any way. We strive to represent each item accurately. [redacted] sent us a photo he took of the ring with a cell phone camera in poor lighting. Our gemology team has verified that this piece is authentic and was not manipulated. We cannot issue [redacted] a refund. Thank you for your consideration. EBTH
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is ok to me. It is amazing that they cannot locate the item to get it delivered. I made 4 phone calls and found my items. They were delivered to me on 09/06/2016. I am very disappointed with EBTH.
Regards,
[redacted]
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#454545} Thank you for the opportunity to respond to these concerns. National regulation prohibits the interstate sale of tortoise and turtle shell items. Because of this, EBTH should not have taken the lamp from Mr. [redacted]’s sale in New York to our warehouse in Ohio. Unfortunately, at the time of this, we did not realize we could not sell the shell lamp. When we determined that we couldn’t, we did send it back. We can only offer credit for comparable items found on our website. This is the price that those items could have been expected to fetch had they gone to auction. After comparing the attached photograph of the lamp with our comparable items. we are prepared to offer Mr. [redacted] a gift card for $200 for use on a future item. We have sold two unrestricted large reptile shells in the past, and this offer is based on those prices. [redacted] We would like to have Mr. [redacted] send us pictures of the damage to the lamp, as well as the packaging. Thank you for your consideration EBTH
Thank you for the opportunity to respond to these concerns. Mr. [redacted] purchased an [redacted] Professional Stainless Steel Wristwatch on 7/30 for $976, invoice B-[redacted]. With shipping and sales tax, his final invoice total was $1073.10. A direct link to the listing of the watch can...
be found here: [redacted]As can be seen in the included listing, the watch is not listed as being a men’s or a women’s watch. Instead, the features and measurements of the watch are described. This piece, like all watches sold by EBTH, was evaluated and verified by an independent Certified Master Electronic Watchmaker. The watch measures, according to the listing, as 29.00 mm lug to lug, 34.10 mm case to case, and with a bracelet length of 6.00” including the case. EBTH does not list watches with an associated gender. Mr. [redacted] reached out to our customer service department on 8/3 to inform us that he believed the watch to be a women’s watch. The customer service representative with whom he spoke reached out to the gemology department regarding a possible return. Because watches are not listed as being men’s or women’s watches, Mr. [redacted]’s assertion that the watch is a women’s watch is not grounds for a return. The customer service representative told this to Mr. [redacted], who escalated the call to our escalations specialist. When our escalations specialist spoke with Mr. [redacted], he reiterated that we would not be allowing the piece to be returned. Mr. [redacted] verified that the watch matched the dimensions listed when he bid on it. We cannot offer a return to Mr. [redacted]. We encourage all bidders to research items before bidding on them. In researching [redacted] watches, we were able to determine that they are primarily marketed as men's watches or unisex watches. This is not a watch style marketed to women. Mr. [redacted] can easily purchase additional links to the bracelet so it can be worn comfortably.?Thank you for your consideration. EBTH
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
THEY ARE LYING LYING LYING-----they have never called -----forget this crap I will call an attorney and sue them. I will close these pieces pieces of [redacted] down!!!!!!!! THey steal from everyone and no one makes them accountable. I already have an attorney ready to file a class action lawsuit. Since they will not do the right thing when they are sued they will realize that their deceptive ways will not be tolerated. I will begin my campaign against them TODAY!!!!!
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545; min-height: 14.0px} Thank you for the opportunity to respond to these concerns. Our team has looked into this and...
we see two attempts at payment on Mr. [redacted]’s invoice, both initiated by Mr. [redacted] when he was paying for our item, on 12/03. The first payment attempt was conducted at 12:09 pm and shows in our system as a failed payment due to “Read Timeout.” The second payment shows in our system at 12:10 pm as an online payment on Visa [redacted] for $398. Based on the information provided to us by Mr. [redacted], these were both successful charges, though they do not appear to be on our end. It appears as though, when Mr. [redacted] attempted to pay, the transaction timed out before it was completed, causing the money to be debited from his account without reaching us. Our IT team is looking into why this may have happened. As we informed Mr. [redacted] yesterday, our accounting department is unable to refund the $398 for the second charge since we did not actually receive the money. He is able to dispute the charge with his bank. The correct charge to dispute is the oldest on his statement. This is the appropriate course of action as the timeout occurred during the bank’s activity in the transaction. We have included both the screenshot of the double charge sent to us by Mr. [redacted] and the screenshot of our payment system. Thank you for your consideration, EBTH
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. EBTH should really consider their operational procedures and work to fulfill their posted terms. A customer should not have to complain to get a shipment but it should be their main priority.
Regards,
[redacted]
Thank you for the opportunity to respond to these concerns.Bidding on this item closed on 8/16. On 8/14, Ms. [redacted] quoted shipping on this piece at $36.84 to her shipping zip code of [redacted] twice, as can be seen in the included screen shots. Per the terms and conditions, “your winning bid placed on the Site represents an irrevocable contract and you are responsible for paying all amounts due to EBTH. If you cannot pay for the items or agree to the shipping terms and costs, please do not bid on the items.” Based on this clause, in placing her bid, Ms. [redacted] agreed to purchase the item with the $36.84 shipping cost. When Ms. [redacted] contacted our customer service department, this was explained to her and her initial request to lower the cost was denied. It was only when it became apparent that there had been a mistake in the coding of the weight of the item that we were able to issue a partial refund. Ms. [redacted] received the rug for a total of $38, with $22 in the item coast and $16 in the shipping cost. Because she agreed to pay for all shipping costs when she agreed to the terms and conditions and placed her winning bid on this piece, we cannot refund her further. Thank you for your consideration,EBTH
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]