We are good to go. I’ve got the entire amount back on your card for the currency. We also got the 50% of the lot with the Elvis lot back to you. I’m also issuing you a $150 gift card for you to buy some new toys with.I hope this helps you restore some faith in our process and making things right with us. Thank you again!
Hello Crystal,These items were shipped together, this is why they have the same tracker. We have refunded you for these shipping charges since they were delayed by our shipping vendor. While we appreciate and understand your frustration, we have a complex logistics process. We measure the items in the home to estimate shipping. Then we have to have all items removed from the home to a packing/fulfillment facility. Then they are shipped out with the tracking number. We have started improving this process with a new work flow that will reduce delays and reduce shipping costs. Thank you again for your understanding.[redacted]EBTH
Thank you for the opportunity to further respond to these concerns. Ms. [redacted] is correct in that, per our terms and conditions, items which are not paid for within 7 days of the end of the sale are subject to forfeit, but our primary concern is making sure that our customers get the items they win. Those terms and conditions also state that “In the event that you fail to pick up or designate shipping for your terms in accordance with the EBTH terms and conditions, you hereby authorize EBTH to charge your credit card for the purchase amount of the item plus any taxes, shipping costs, and handling fees.” Our terms and conditions further state “your winning bid placed on the Site represents an irrevocable contract and you are responsible for paying all amounts due to EBTH. If you cannot pay for the items or agree to the shipping terms and costs, please do not bid on the items.” In this case, we were able to collect the shipping costs from Ms. [redacted] and, therefore, shipped the items to her. This is standard procedure when shipping is paid, both because we do not want to hold items purchased by a customer and because we do not always have the space to accommodate a forfeiture. One of Ms. [redacted]’s items was refunded because it was unfortunately lost at our distribution center. Ms. [redacted] has received the glass serving dishes. We cannot refund her any further. Thank you for your consideration, EBTH
The customer agreed to our credit offer.
We are good to go. I’ve got the entire amount back on your card for the currency. We also got the 50% of the lot with the Elvis lot back to you. I’m also issuing you a $150 gift card for you to buy some new toys with.I hope this helps you restore some faith in our process and making things right with us. Thank you again!
Hello Crystal,These items were shipped together, this is why they have the same tracker. We have refunded you for these shipping charges since they were delayed by our shipping vendor. While we appreciate and understand your frustration, we have a complex logistics process. We measure the items in the home to estimate shipping. Then we have to have all items removed from the home to a packing/fulfillment facility. Then they are shipped out with the tracking number. We have started improving this process with a new work flow that will reduce delays and reduce shipping costs. Thank you again for your understanding.[redacted]EBTH
Thank you for the opportunity to further respond to these concerns. Ms. [redacted] is correct in that, per our terms and conditions, items which are not paid for within 7 days of the end of the sale are subject to forfeit, but our primary concern is making sure that our customers get the items they win. Those terms and conditions also state that “In the event that you fail to pick up or designate shipping for your terms in accordance with the EBTH terms and conditions, you hereby authorize EBTH to charge your credit card for the purchase amount of the item plus any taxes, shipping costs, and handling fees.” Our terms and conditions further state “your winning bid placed on the Site represents an irrevocable contract and you are responsible for paying all amounts due to EBTH. If you cannot pay for the items or agree to the shipping terms and costs, please do not bid on the items.” In this case, we were able to collect the shipping costs from Ms. [redacted] and, therefore, shipped the items to her. This is standard procedure when shipping is paid, both because we do not want to hold items purchased by a customer and because we do not always have the space to accommodate a forfeiture. One of Ms. [redacted]’s items was refunded because it was unfortunately lost at our distribution center. Ms. [redacted] has received the glass serving dishes. We cannot refund her any further. Thank you for your consideration, EBTH