Wolf Creek Holdings of Spokane LLC

I am in receipt of the revised concern from Mr [redacted] Mr [redacted] did contact CCI regarding a leak concernThe concern was brought to our attention in JanuaryThis is an area which we do not frequent during the winter monthsMr [redacted] called just as spring broke regarding a a progress updateCCI is currently on an week time frame in this areaWe do have Mr [redacted] set for inspection and repair for the week of April 30th, weather permittingA CCI representative will contact Mr [redacted] 2-days in advance for scheduling Sincerely,Heather ***CCI-General Manager

I have reviewed and researched the complaint in order to respondI have spoken with the customer today April 18th, Per our conversation CCI is sending the independent contractor to the customers site on Thursday April 20th in the afternoon to remove all scrap metal, screws and trash left on the propertyCCI is also sending the customer a refund of $5% of the retail cost of the building due to the inconvenienceI hope this information is enough to resolve this matter regarding Carolina CarportsPlease feel free to contact us should you need further informationSincerely,Laura [redacted] CS Manager1-800-670- [redacted] @carolinacarports.com

I am rejecting this response because:I regret that that does not satisfy my complaint It seems the Corporation and the Dealer cannot come to closure on the policies they share with customers; it's irrelevant to me, the customer, who said what As a customer I expect the entire company--from dealer to Corporate--to speak with a single voice I as a customer need not be stuck in the middle I was not provided with delivery policy when ordering and expected delivery within a month--as I was told not only by the dealer but also by Corporate In fact, I was given a number of delivery dates through the months--the first being December, the second being January, and the third being February If the policy is not to deliver in the winter months, why give me delivery dates? Why not tell me that I won't see the product until spring? This company--from Dealer to Corporate--operates under deception and poor practices with a lack of good communication throughout I want my deposit refunded.Regards, [redacted] ***

I am rejecting this response because:I'm not satisfied with the response The story keeps changing I want my deposit refunded I don't care who has it--whether it's the dealer representing the company or the Corporate headquarters I don't care whose fault it was that the delivery of the product was misrepresented As a customer, I was not fully informed of the policies regarding delivery, communication with the company was very poor, and I provided a 10% deposit under the expectation that I would receive my product based on what I was told--not in the Spring Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12523908, and find that this resolution is satisfactory to me The company has contacted me and did finally fix the door Regards, Karen ***

I am in receipt of the complaint being filed by Mrs [redacted] and have researched to issues surrounding this matter in order to respondMrs [redacted] was scheduled for delivery within her stated time frameUnfortunately, the contractor was unable to complete his route and Mrs [redacted] was notified that CCI would need to reschedule.We do have a route in the area for Aug3rd/4th and will be notifying Mrs [redacted] of the available dateWe will also be offering a courtesy discount for the extended wait time Sincerely, Heather ***CCI General Manager

I have taken the opportunity to review the issues surrounding this complaint in order to respond in the accurate and complete mannerMr [redacted] was originally scheduled on June 30thHis delivery was delayed due to a mechanical failure with the contractors truckCCI was closed the following week for annual vacationMr [redacted] was given a delivery date of July 12th with a different contractorUpon arrival in the area on July 11th, the contractor experienced difficulties with a structure due to customer requested changes on site which forced his return to the shop to pick up additional materials and resulted in a delay to July 13thOn July 13th, the contractor was on schedule as plannedIn route, his brakes seized on his trailer resulting in an issue with his axle as wellCCI was in the process of locating a repair shop when Mr [redacted] called in for an updateThe contractor was unable to proceed with his route and will be placing his trailer in a repair facilityMr [redacted] 's issue was elevated to managementHe spoke with Angie, a customer service manager, regarding his delaysAngie apologized and placed him on the next available truck for July 18thMr [redacted] was also issued a discount and an upgrade for his troublesMr [redacted] was agreeable to the date, discount and upgradeShould additional information be required, please feel free to contact me direct Sincerely, Heather S*CCI - General Manager

We are in receipt of the complaint being filed by Mr [redacted] Mr [redacted] was originally scheduled for Aug7thCCI had numerous reschedules during these dates due to a massive weather system throughout the majority of our service areaMr [redacted] was notified of the need to reschedule due to weatherHe was rescheduled for Aug10thOn Aug10th in the morning hours, Mr [redacted] was called to let him know the crews were still running behind due to weather and we would update him in the afternoonMr [redacted] was called again in the afternoon with an update that the crew would arrive first thing on Aug11thMr [redacted] became irateHe began screaming very loudly and therefore was transferred to a CS managerMr [redacted] did not allow the CS manager to speak, he screamed and degraded her for an extended amount of time, stated he did not want the crew on his property and hung upWe attempted to call him back twice after he hung up with no answerCCI notified the contractor that Mr [redacted] did not want him to deliver the unitOn the morning of Aug11th, Mr [redacted] called in stating that he did in fact want the crew to deliverWe explained to Mr [redacted] that based on his previous request, we had already advised the crew not to comeThe crew had continued his routeWe would attempt to contact the contractor to see if he could return to the locationWe did touch base with the contractor and he had proceeded well past Mr [redacted] locationHe stated that he would attempt to go back to this location at the end of his route, assuming he had time and rain did not set inWe have committed to providing Mr [redacted] with his buildingIf it is unable to be delivered today due to his previous request to cancel, we will expedite a new schedule date Sincerely,Heather ***General Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: I am rejecting this response because: During my conversation with Carolina Carports (prior to me submitting the Revdex.com complaint), they gave an estimate from $- $2000, and now they are quoting $ Why is the quote now in excess from the original quote? Are they fully closing in the ends? Are they partially closing in the ends? Please explain why the jump to $for the quote Why am I not allowed a second option? Had we been informed at the beginning , I would have had two options and now I am only given one Please explain:Why the increase in cost of $versus original quote of $to $2000?Why are we not given a 2nd option?Why were we not informed in the beginning of the additional movement? Regards, Brenda [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

This correspondence appears to be from David at the countyI am assuming David ***Carolina Carports Inchas been in contact and communicating with Jim [redacted] the SrPlans Examiner at the countyThose emails have also been shared and forwarded to David ***We have presented options which have been rejectedIn fact, we have an email directly from David stating that his suggestion was that CCI hire a professional engineer despite the fact that the plans that they have in hand are from a professional engineerThe engineered drawings were utilized in the pulling of the permitThe building is built by the plansIf the inspector or plans examiner had a issue with the plans provided by the engineer, they should not have issued the permitThe permit issued was based on the current plans which the building is executed byThe building is built to specA county cannot come back after the fact and state that they are not satisfied with the construction of a structure which is built according to the plans that were initially submittedCCI is continuing to work on thisThe engineer is in the process of writing a PE letter with another suggestion which will hopefully be satisfactory to the countyIn addition, we have been in contact with the customer as recently as February 7th regarding the activity on our end

We are in receipt of the complaint being filed by [redacted] ***CCI has this customer listed under [redacted] ***We do sincerely apologize for delays in the deliveryThis unit was completed in a satisfactory manner on December 9, There has been a courtesy discount applied to the order for the inconvenienceCCI is unable to offer additional discounts to the order as the circumstances surrounding the delays were beyond our control

I am in receipt of the complaint being filed by Mr [redacted] On November 1st2017, Mr [redacted] placed an order with Long Mountain Sales, an independent dealer located in VirginiaThe customer ordered and signed a contract for a True Burgundy roofOn February 5th, the unit was installedOn February 6th, 2018, the dealer contacted CCI stating that the customer's wife reported that the wrong color roof was installedCCI requested that photos of the roof be sentOn February 8th, 2018, CCI received photos of the roofCCI was unable to determine from the photos if the color was correct or incorrect due to the lightingCCI agreed to send a contractor, prepared with True Burgundy panels, to inspect the unit and replace the roof if necessaryUpon arrival on April 10th, 2018, the contractor compared the existing roof to the True Burgundy panels he was prepared with and determined that the colors were identicalThe existing roof is in fact True BurgundyOn April 11th, CCI spoke with the customer to discuss the fact that the unit was installed with the correct colorThe customer then indicated that they actually wanted Vintage BurgundyWe explained that we had installed the order correctly as it was placedThe panels on the unit are considered used and cannot be resold as new panelsIn order to change the color or the roof, the customer would need to pay for the new panels, the labor and the return trip feeThe material was quoted at $($per linear foot), the return trip fee is $and the labor is $The total is $plus tax on the materialsThe customer was upset stating that they could purchase a new unit for that priceThe unit they purchased originally is a top only unit, essentially they are requesting a new unitCCI will not be able to replace the panels at no charge nor will we be able to refund the price of the unitI have worked to reduce the cost of changing the panels by allowing a credit for the used panels and speaking with a contractor to reduce the labor feeWe can change the panels for the following cost:Materials = $(plus tax)Labor = $250.00Return Trip Fee = $200.00Used Material Credit = -$189.00The total cost would be $plus tax on the materialsWe hope that the information provided is sufficient to close this matterCCI has met its obligations and executed the contract as orderedThis has been physically verifiedIn the spirit of customer service, we are willing to reduce our costs to provide the service requestedShould you have any additional concerns or questions regarding this matter, please feel free to reach out Sincerely,Heather ***CCI - General Manager

I am in receipt of the complaint by Mr [redacted] and have taken the opportunity to research the concerns in order to respondMr [redacted] mentioned that he was initially concerned about the delivery time framesCCI times frames in the state of Missouri are 10-weeksHe also indicated that the dealer he purchased from had advised him that the time frame would be lessCCI will certainly address this with the independent dealerPrior to delivery of the structure, CCI discussed on multiple occasions the potential for issues, leaks or seam concerns with Mr***We explained that the structure he purchased would have an overlap which would most likely leakWe offered for Mr [redacted] to change his roof style to a Vertical Roof unit which would eliminate the seam and prevent this concernMr [redacted] refused to change the roof style so and acknowledgement was added to his order stating that he was aware of the issues at the seam, that CCI was not responsibleAt the time of arrival at the installation site, the contractor contacted CCI to make us aware of issues with the foundationThe customer had 3' tall block wall filled with cement which we were not aware ofAdditionally, the block wall was not long enough to fit the base of the unit and was not levelThe crew had to make adjustments on site, drill the baserails on siteWe discussed with the customer at length the foundation concerns, negotiated a price for the additional work the crew was putting in and advised the customer the the unit would be installed as isOtherwise, the crew would return with the unit, he could have the opportunity to fix the foundation and we could come back at a later dateThe customer explained that he wanted the unit installed, that he would sign offHe stated that he was a contractor, just to get the unit up and he would deal with the restRegarding the sealant, we will certainly speak with the contractor regarding the on site sealant concernsIt is clearly noted in the customers complaint that he has been reporting that to his salesperson at the independent dealer, not to CCINow that we have that information, we will be glad to send out the sealantWe will process that shipment todayWith the upcoming holiday, we are hopeful that he will receive that by the end of the week Sincerely, Heather ***CCI General Manager

I am in receipt of the complaint being filed by MrsHolly [redacted] Mrs [redacted] purchased a unit from SOS Distributors on 10/31/The order included 2-10xGarage Doors to be installed on the sideThe door spacing was specified as being 5' from the corner on the 41' long side with 4'6-1/2'' in between the doorsCCI manufactured and shipped the unit as instructedOn 12/16/at 2:54pm, our customer service representative spoke with the customer to arrange delivery for 1/5/On 1/5/2017, the contractor arrived on siteMrs [redacted] was not home but there was a gentleman on site that was overseeing the constructionThe contractor noted that the concrete was not poured correctlyHe spoke with the customer over the phone and notified the customer that the concrete was incorrectHe offered to install the unit as is or the customer could schedule a new date, he would return with the measurements and the customer would need to pay a return trip feeThe customer advised the contractor to proceed and stated that she would have the concrete fixed afterwardsAfter the contractor completed the job and left the job site, the customer began contacting him on his cell phoneShe was attempting to charge the contractor for the costs of concrete "repairs" which were actually poured incorrect by the concrete contractorIn the meantime, the customer continue to withhold the balance for the building as well, which was constructed properly and CCI continued to bill the customer for the structureDuring the collections process, the customer refused to pay for the unitCCI continued to bill as the unit was constructed correctlySince the customer was insisting that the concrete was not an issue, CCI agreed to send a division manager to inspect the unit once moreWe sent our MS Division manager to the siteThe division manager was able to confirm the exact details provided by the original contractor, the building is manufactured and constructed correctly, the issue is the concreteAfter the inspection, we spoke with the customer again and also began emailing with the customerWe have advised repeatedly the concerns she has presented cannot be validated but we too are eager to get this resolvedThe customer was advised that CCI was willing, as a courtesy, to offer a $discount if payment was made by Feb1st, As of yesterday, the customer stated that she would make payment after speaking with the Revdex.comCCI has spent exhaustive amounts of time working with the customer, contractor, sending additional representatives to the site and reviewing this fileThe original contractor, the photos provided by the customer and the accounts of the division manager are all identical and indicate a failure on the part of the concrete contractorSince we are eager to get this resolved, we are willing to honor the offer previously presented Sincerely, Heather ***CCI General Manager

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12540896, and find that this resolution is satisfactory to me for the time being I appreciate that CCI has taken steps to remedy the situation and will be waiting to hear the outcome of this most recent suggestionIf the new plans are still not acceptable to the county, I will be very interested to hear what the next steps are Regards, Cristina [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12591945, and find that this resolution is satisfactory to me Regards, Stephen [redacted]

As stated in our previous response, CCI is acknowledging the delayed delivery and also stated that we specifically understand and acknowledge the customers concernsThe discounts applied indicate our acknowledgment of thatAgain, we apologize for the delays in delivery, the maximum discounts have been applied and the order has been filledSincerely,Heather ***CCI - GM

I am in receipt of your complaint regarding delivery of your doorUnfortunately, CCI is unable to guarantee a time frame for drop offs or addition orders due to a number of circumstancesWe certainly attempt to give delivery estimates, however, that may varyFor example, garage door drop offs or additions can present issues due to space availability on the truckAs noted, contractors are sent by when they are in the area working, which means, they already have a full load on their trailersThe trailers can only haul a certain number of doors at a timeAdditionally, a single door, loaded and re-loaded a number of times presents concern for damages to the doorCurrently, we do have your order marked for drop offWe have a route on August 3rd/4th which appears will support the deliveryThe ladies in customer service will contact you 2-days in advance of deliveryIn the meantime, you may direct any inquiries to myself or Leonarda, our lead customer service for South CarolinaSincerely,Heather ***CCI - General Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: I am rejecting this response because:They did not show up till the 20th at 3pmAfter talking to them on the phone and me telling them to install the unit without the right side that was not level I was told that the Forman told them not to installI even call the guys in the phone that was installing the unit and he told me that he could install it the way it was but would not be levelI then called the office and was not giving any options to installAfter I have talked with the office for over an hour they had told me that the crew had left and was not coming backSo after all of this I will be going with another company due to the fact they are lying about giving me an option to install because she never gave me that optionI needed the building installed by the 20th was told it would be installed by the 20th and I was never called to let me know that it would not be doneI have had to rent a storage unit now for my things that should have been in the garage by nowAll you have to do is look at the Revdex.com rating on this business and can tell they do not care about customer serviceSo By Them Saying they gave me an option to install their lying I was never given that option because I would had just told them to do it Regards, Scott ***