Wolf Creek Holdings of Spokane LLC

Per our follow up conversations with the dealer, the dealer is unable to confidently confirm that he did refund the down payment due to the fact that the his records do not go back that farThe dealer has waived right to an commission on the order and CCI will be moving forward with processingWe have spoke with the customer regarding a delivery date during the week of Jan29thThe customer is agreeableWe have been very clear that our ability to schedule is 100% dependent on him returning our calls. Sincerely,Heather ***

I am rejecting this response because:I regret that that does not satisfy my complaint. It seems the Corporation and the Dealer cannot come to closure on the policies they share with customers; it's irrelevant to me, the customer, who said what. As a customer I expect the entire company--from dealer to Corporate--to speak with a single voice. I as a customer need not be stuck in the middle. I was not provided with delivery policy when ordering and expected delivery within a month--as I was told not only by the dealer but also by Corporate. In fact, I was given a number of delivery dates through the months--the first being December, the second being January, and the third being February. If the policy is not to deliver in the winter months, why give me delivery dates? Why not tell me that I won't see the product until spring? This company--from Dealer to Corporate--operates under deception and poor practices with a lack of good communication throughout. I want my deposit refunded.Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint:
I am rejecting this response because: Your dealer in Fishersville as of 8-15-returned my full deposit by check #I hope your company get better at customer service about keeping the customer informed about changes
Regards,
Calvin ***

CCI has sent written verification of the report provided by the MS Division ManagerThe details of the inspection were provided to Carmen Vin our home office which she documented and sent to the customer. As stated, the customer was provided the opportunity to reject the install the day of or have it installed as isSide door placements are simply measured from the corner of the concreteThe method in which the concrete was poured would have required that custom doors be made for the "opening" left by the concrete contractorThe spacing was correct, however, the concrete contractor didn't leave any room for the tracks and framing. CCI has offered the maximum amount of discount under the circumstances. Sincerely, Heather ***CCI General Manager

As stated, the contractor brought True Burgundy panels and did a side by side comparison with the material on siteThe brochures clearly state that colors may vary due to the printing processWe have color samples of each color and will be glad to send those to the customer. We do not currently have a representative working in the Virginia areaHowever, we will be glad to send someone out, with additional color samples, as soon as they are available. Again, if at any point the color is determined to be incorrect by physical inspection, CCI is glad to replace the materials at no chargeHowever, to this point, the color has been verified as being correct by physical inspection. We will complete another physical inspection when our representative is in the area. Sincerely,Heather ***CCI-General Manager

I am in receipt of the complaint being filed by Mrs***. Mrs*** purchased her carport after the Oct1st northern cutoff dateAny order placed in the state of WV after Oct1st is not guaranteed until Spring of the following year as weather can be very unpredictable in these areas
We do continue to service these area throughout the winter as weather allows CCI has been monitoring weather within the entire state of WV and will be sending several contractors to the state on Feb23rd/24thMrs*** is projected to be delivered on one of those datesShe will be receiving a scheduling call today. Sincerely,Heather S*CCI General Manager

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12523908, and find that this resolution is satisfactory to me. The company has contacted me and did finally fix the door.
Regards,
Karen ***

They have contacted me and scheduled a day for repair Thanks
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
Phillip J***

Mrs*** did order an addition to her structureManagement has spoken with her to explain that there are no guaranteed delivery time frames on additions due to the fact that it is based on original contractor availability. CCI has routed the contractor towards her area and the addition is
currently in a truck load for October 17/CCI has spoke with Mrs*** and she has agreed to those dates. Sincerely, Heather S*CCI General Manager

We are in receipt of the additional comments by Mr*** Mr*** has been communicating with Katie, our customer service manager and Manny, one of our General ManagersMr***'s delivery was delayed due to rainOur contractors from this particular area work in states, if weather impacts any of our service areas, it can result in unexpected shifts in the delivery scheduleWe our manager contacted Mr***, he stated that he would not be able to take the reschedule date and that he wanted to cancel his order. We currently have his order reactivated per his request through Katie and he is scheduled for the 10th. Sincerely, Heather ***CCI General Manager

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I do want to clarify that I never stated doing anything the contractorYes, I was frustrated and apologized to the customer service rep & supervisor for venting to themIt is very frustrating that the gentleman that took my order and deposit told me 4-weeks delivery time, at the max, then to be put off, rescheduled and felt I was being lied toI really wish that I had checked Revdex.com reviews on Carolina Carports before ordering, the reviews of delayed time and vehicle issues is my compliant along with several others.
Regards,
*** ***

I am writing in regards to my complaint against Carolina CarportsI received a email saying my claim was resolvedI have not resolved the issue with them and want my complaint continuedI did not receive a message from Revdex.com about whether the issue was resolved or not
Regards,
*** ***

I am in receipt of the complaint being filed by Mr***We do apologize for the delayThe contractors do continue to work after our office closes at 5pm and occasionally, may encounter delays as this is a site by site construction fieldWe do outline our expectations that the contractors
notify the customers if they are running behindWe will be addressing this with the contractor on record. Mr*** did speak with Valerie, a customer service manager, this morningHe is scheduled for August 7thWe have routed this truck load to allow his delivery to be first on the truckAdditionally, we have provided a courtesy upgrade to his structure at no charge. We will continue to monitor this order closely until successfully installed. Sincerely,Heather ***CCI-General Manager***

Michelle called me on the 23rd of January She notified me north Carolina carport will call again on the 24th to confirm deliveryAt this point in time I have not received a confirmation call yet.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12614777, and find that this resolution is satisfactory to me.
Regards,
Andrew ***

We sincerely apologize that you feel your experience has been less than satisfactoryI have researched the issues surrounding your concernsOur information indicates that you placed your order on March 4thOn March 24th, days after you placed your order CCI contacted you to schedule delivery
You refused that delivery date stating that your area was not ready and you still needed to obtain a permitCCI placed your order on holdOn April 7th you contacted CCI to let us know that you were ready for deliveryOn April 28th, days from the time you were ready, CCI contacted you to schedule deliveryYou did not return the call until May 1st, after the truck had already loaded and leftYou were scheduled for June 11th and the crew was running behind due to bad weather in their previous work area.In regards to the anchors, CCI has issued a service order to install the mobile home anchors and will expediteShould you have any further questions, please feel free to contact me directly. Sincerely, Heather ***CCI - General Manager

As stated in the original response, the design changes were based on the fact that the customer requested that the opening be changed to accommodate vehicles instead of oneThe design included a 20' header bar which requires reinforcement when purchasing a certified structureThis is dictated by engineering, not by CCIWhen that option was rejected, a second header bar was proposed to maintain the ability to house vehicles instead of just one while still maintaining the clearance. The addition of a second header for vehicles is a chargeable design change. The reinforced wall was not charged for on the original contractCCI's contract clearly states in term of the terms and conditions that CCI reserves the right to correct pricing errors made by dealersCCI was not aware that the wall needed to be reinforced when the unit was shipped as that was not included in the contractCCI did mediate this to help cover costs by splitting the costs ways between the customer, dealer and CCI. CCI is still willing to ship the original building without the reinforced wall at the original price or we will ship the original building with the reinforced wall with the costs split waysIf the customer chooses to house vehicles rather than one, we have proposed options for that which will maintain the certificationThe customer has options for having a unit installed. Sincerely,Heather ***CCI General Manager

I am in receipt of the complaint being filed by Mr*** We have an Andrew *** listed in Midland, TXThe complaint is being filed by under a New Mexico addressPlease be advised that we do not service New Mexico, we are assuming this customer, due to the proximity and nature of the
complaint is one in the same. Due to the extensive notes we have regarding this customer, I will be providing a timeline of our communications below: 7/20/2015: Mr*** order was submitted to CCI for processing. 8/12/2015: CCI left a message for the customer to return our call for scheduling. 8/14/2015: Customer called to inform that he wanted the order placed on hold due to his land being out of levelWill level land and contact CCI when he is ready. 10/19/2015: Courtesy call to customer to determine if site is readyCustomer states that he wants to leave the order on hold until he contactsCustomer will be out of town until sometime in 2016. 10/20/2016: Customer called to update his file with a new phone numberInquired about the status of his land and he states that he wants to continue to be on holdStates that he will be out of town and will call when he is ready. 7/11/2017: Customer called and is now ready for deliveryUpdated file with another new phone number. 8/31/2017: Customer called regarding status updateInformed, weather permitting, week of 9/18/2017. 9/13/2017: Left message to schedule for 9/19/2017. 9/14/2017: Left message regarding deadline to get on truck for 9/19/2017. 9/14/2017: Customer did not return phone call, pulled out of run and replaced. 11/7/2017: Left message for customer regarding schedulingAlso need to update the contract since it is over year old. 11/7/2017: Received email from customer stating - "Hi KellyI am afraid you have the wrong individualThe name, address and contact numbers listed on this contract are no mineHave a good dayAndrew ***11/7/2017: Contact dealer to attempt to get additional information regarding Mr*** Dealer informed that he refunded the customer's down payment almost years ago. We are requesting that this complaint be removed from record and it is clear that CCI has been diligent in it's responsibilitiesWe have taken and followed direction at the customer's requestAdditionally, we have made attempts to schedule well within the stated time frames which have been refused by the customer, delayed by the customer or ignored by the customer. CCI is more that happy to provide a metal structure for Mr*** however, he will need to visit a dealership or contact CCI for a dealership referral, place a down payment and a valid order would need to be submitted. Sincerely, Heather ***CCI - General Manager

We are in receipt of the complaint being filed by Mr*** ***CCI attempted to delivery Mr***' unit and weather prevented us from doing soOn the re-attempt, the contractor did fail to load some materialsMr*** is back on schedule for Jan19th/20th. The day policy and not
a policy initiated or offered by CCI, it is through the independent dealer, Alan's Factory OutletAny concerns regarding this policy would need to be addressed through the dealer. Sincerely, Heather S*CCI General Manager

I am in receipt of the complaint being filed by Mr***. Mr*** has been delayed beyond our delivery time frame for his areaHe was in fact scheduled for 9/16/The contractor was running behind and failed to notify CCI or the customer that he would be unable to make it
for delivery which is unacceptable. CCI has taken corrective action with the contractorIn addition, we are expediting another truck to the area to accommodate the customer's desired time frameWe will also be offering the customer a discount due to his aggravationCCI has attempted to contact Mr*** and left a message for him to return the call. Sincerely,Heather ***CCI General Manager

[A default letter is provided here which indicates your acceptance of the business's response. If you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12565384, and find that this resolution is satisfactory to me.
Regards,
Molly ***