Wolf Furniture

On 1-06-20 I placed an order and full payment of $1354.68 for 2 special order *** recliners at Wolf Furniture, Frederick MD. Approximately 1 week before the chairs were due for delivery by contract, I called Wolf and was told “there is no expectation that chairs will be delivered” nor would any refunds be given due to their parent company pending bankruptcy case. They did offer that I could file a claim to their claims agent, but filing a claim would not guarantee I would get my money back any time soon if at all. My next step is to file a claim through my *** account.

This is a very disreputable and dishonest company. In April 2019, I ordered a very expensive sectional couch that was delivered on 20 June 2019 (with a missing power transformer). The transformer was delivered on 26 July.

On 10 Dec 2019, one of the leg-lift mechanisms malfunctioned (would not fully retract).

On 17 Dec 2019, a mobile repair specialist diagnosed the bent metal rods in the left mechanism. He suspected a possible design flaw, but said the repair/replacement should be covered under warranty. I should be contacted by Wolf Furniture.

On 20 Feb 2020, I called Wolf and was informed the parts were in and they would schedule the installation.

On 3 Mar 2020, not having heard anything, I called Wolf again and was told the parts were in and they would notify the technician (they said that back in February).

On 5 Mar 2020, I called again, was placed on hold for 10 minutes, and was told they did not have a technician, but were trying to hire one. I sent an "Unacceptable Service Support" complaint to Wolf Furniture via their website. I received an immediate email response from *** Furniture saying "a representative will be contacting you within 2 business days", giving me the Customer Service Department contact numbers for both *** and Wolf.

On 9 Mar 2020, I called the original mobile repair specialist and was informed Wolf Furniture was closing their VA and MD stores ( I was never informed of this in all me telephone calls with them). This might explain why they lied to me about finding a technician to install my parts, and that they obviously had no intention of honoring the 1-year warranty on my furniture.

On 11 Mar 2020, I responded to *** Furniture's 5 March email, saying I have had yet to receive any contact from "a representative" from either *** or Wolf.

I purchased a living room set which consist of a sofa and chair, it was delivered the 2nd week of June 2019. The price for the chair was 1229.95 and 958.55 respectively. The beginning of February, I noticed the middle chair on the sofa sinking. I worked with Samantha B during the purchase regarding coils and pillow density to ensure this brand of sofa would not sink. I purchased a 179.99 warranty which included premium structural motion furniture protection plan. I went into the store to report my concern, and Mike from Service came out on 2/27. We exchanged the pillow from the left and right side of the sofa, and still the sofa sank in the middle. Mike took pictures, and stated their was no structural damage. I expressed my concerned to him if the center is caving/sinking after 7 months, and I do not entertain and work 10 hours a day, I am very concerned. We (Mike and I) both observed the wear and crinkling in the center seat. He reported he will take his report back. I received a voicemail from Melissa on 3/2, stating that she will be order a new pillow and coils, without speaking to me. I informed Mike I am dissatisfied with the wear of the sofa, and if the structure is problematic in 8 months, I'd prefer to purchase something else and I'm willing to spend more money to get something that poorly made. The sofa has a curved arch in the center which may attribute to the inadequate structure.

we bought a sofa and chair in march of 2019.It has small threads and particles coming off of it.They came and looked at it when it was three months old said it was just normal wear and tear.called again came out in December and looked at again. never called to gives us there findings.Called today have talked to couple people but know one so far has given me an answer.
You can not sit on it with out getting covered with fuzz.It makes the whole room dusty.Not healthy.
We paid $2582.52 for it.

On February 16, 2020. I completed a special order at wolf's furniture for over $2000. Upon making payment using a *** card with the same name as the order, wolf furniture requested an ID. I refused based on *** rules that no ID should be requested. Manager was called and he also refused to complete the transaction. I explained the *** rules with no change. I took my card and left with no sale being made, a 2000+ sale. I submitted a email to wolf furniture with no response. I also contacted *** and awaiting a response.

I purchased a sofa, loveseat and ottoman from Wolf Furniture in Lancaster PA and bought the extended warranty. We specifically questioned the manager and our salesperson, who said the warranty covered everything including the 'decorative stitching'. I have had the furniture for 2 years and one of the stitched areas is coming out. It appears where the stitch was tied off, the knot has slipped. The entire row of stitching is going to come out. Guardsman, the warranty company has denied the claim and the store isn't willing to do anything to correct the issue. They completely misrepresented the warranty we purchased. I have tried working with Guardsman, the store manager and Wolf's service center. They are not willing to rectify this situation or stand behind the products they sell.

I was shopping for a sofa in October. I went to Wolf's Furniture and stressed my needs which were that I needed a fabric that would allow me to vacuum it on a regular basis to removed pet hair. I have both a dog and a cat that I stressed to the sales person shed too much. I was only getting rid of my current sofa because it was 14 years old and 12 years of animals sitting on it. I said I loved the fabric because it did not retain the hair and was easily vacuumed. I asked to be sold a sofa that would have these sames characteristics. I ordered the sofa that the salesman suggested and took deliver on November 20th. It a matter of a couple of weeks I come to find out that I could not remove the pet hair from the fabric. I called around Christmas and was told oh well not their problem. I called numerous times since than and even spoke with the general manager Alex who basically told who cares get over it because he wasn't going to do anything to help me. I keep the sofa covered at all times. I have two different *** animal vacuums, animal lint rollers, static guard...everything possible and it is impossible to get the hair off of the fabric. I've never seen or experienced anything like it. I could have easily bought a sofa from *** and it would have been cheaper and returnable but I thought it would be better to be able to speak to a salesperson in person and to visually see the sofa. Apparently this is not the case! All I wanted after having it only a month was to be able to exchange it for what I had asked to be sold to me. They refuse to do anything to help me.

We received a quote for upholstery fabric from two salespeople in the store, for $24 per yard. When we tried to order the fabric, we were told that the price would be $58 per yard. When we complained they simply said they "misquoted" and refused to honor their original price quote.

Purchased sectional couch.$ 2800 purchase.took over 3 months to receive. Only contact I had was when I called checking on status for delivery. Got payment notifications. On due date prior to getting couch.. upon arrival couch was damaged and missing 9 decorative throw pillows and legs to automan.... wolfs .. avoids my calls.. manager MAKES EXCUSES not to talk to me...although they sent a service man to repair 2 of the 3 pieces of the couch...I'm still missing my 9 pillows. Still no legs TO an automaton I can't use...making what IS ANTHOR payment THIS week.. or its negative on my credit..And have sent emails TO WOLF'S corporate office. And no reply from them either. Highly considering as my next step to hire an attorney this is theft of goods and service... REALLY 5 MONTHS OF THIS...AND WOLF9COULD CARE LESS. AND AN OCASIONAL THEY ARE SORRY IS NOT SATISFACTORY...SO IF YOU BOUGHT A NEW CAR YOU'D EXPECT IT COMPLETE AN OPERABLE.. IM BEING AVOIDED.. NO EFFORT ON WOLFS FOR CUSTOMER SATISFACTION AT ALL...

Honestly, this store puts on a great show when its time to buy but they are not honest about the warranties they sell to you, they are not honest about processing things for you when they say they will. I bought a sofa set that was to be ordered and not carried in the store. It took more than 6 weeks to be delivered. I got a sofa and it was broken. Had to be replaced another 4 weeks.
Approximately 2 years later the sofa springs and armrest on the right side gave out and broke while having guests. The accent chair came loose and almost break. We weren't worried since we got insurance through them. well we put in the claim and 2 years later we finally got it after going through calling them every other day since insurance company approved and sent order to the store but they claimed they were changing systems, the manager at the time checked out and was looking for a job, he promised to expedite the order but he didn't, our salesman quit also.
The area manager then intervenes asks me to repeat the issue for the millionth time to then wait another 2 months until it is ordered. From then we waited another 6 weeks; so it is a nightmare to have them follow up on customer issues and I do not know why. To have spent the money we did to have this outcome later was extremely frustrating I do not recommend this place I do not.
I had to give a star to leave the review wish there was a minus stars option.

We bought *** sofa which was made to order on 9-15-19. It was to be 6 weeks till done and delivered. Sofa was delivered I October. Immediately after it was delivered I called Wolf Furniture saying we were not satisfied. There was buckling of the fabric and issues with the frame. They sent technician the end of October on my request. wolf has policy not to send back made to order furniture.
Furniture. The technician agreed sofa was not right and took pictures. He said New cushions would be ordered and he could fix frame. Again this was a made to order sofa, should have looked brand new in my opinion. I called Wolf furniture today to ask if cushions were in. The person I talked to said cushions were just ordered December 6. I had called 2 other timesin November. The first time theyknew nothing about technician coming. The second time they told me that they had the report. The cushions should have been ordered no later than the first of November, not in December. I've been calling for a month and cushions were just ordered in on December 6.

I am taking the time to share this due to not receiving the satisfaction my parents deserve from purchasing a *** Silver mattress and *** Silver spring at the Lower Swatara Wolf Furniture store on October 05, 2019, sales order #11109A6LT45. This furniture store does not deserve a one star but unfortunately I do not have a choice.
My mother called the store and customer service the same day she received their mattress. Chip the salesman came to the house to look at the mattress and the box spring on his lunch break the very same day. He told them that they had to keep it for 30 days and they were told they could not return the mattress and box spring for a refund. He said this was their store policy to keep it for 30 days. It does not state on the receipt that you have to sleep on the mattress for 30 days and they were charged for sleeping on it for 30 days as well. This was not right and certainly not their choice in this matter. He left them without a choice and it states on the receipt they have up to 7 days to return for a refund. The salesman insisted for them to return to the store on a Sunday at the end of the 30 days because that was the only day he could assist them.
On November 10, while they were in the store the salesman started helping them & than made them wait because he was trying to get another sale. He had given them no choice but to purchase a more expensive mattress to be delivered, they had chosen the *** Black XClass Hybrid mattress and *** Black Box spring.
My mother insisted for a refund once again and to have her order canceled because of the poor mattress and poor customer service they are still receiving today. The 2nd delivery my mother refused the mattress because it was uncomfortable along with it being a defect and the delivery guys did not leave it. They still had the same mattress they were stuck with for 30 days. We went to the store today after the 3rd mattress and box spring was delivered 2 days ago. The mattress is not comfortable to sleep on and the wrong box spring was delivered, it was not the *** Black box spring.
My mother called and had spoken with Alex on Wednesday the same day the mattress and box spring was delivered and told him that they were not satisfied with the mattress and the wrong box spring was delivered. My mother was talking and he hung up on her and when she tried to call him back the phone kept ringing. Today we had spoken to Alex, the manager and he said he could not do anything for them. He also said he would call the police if we did not leave the store.
If you have any problems, you cannot contact the corporate office and you can only call customer service. It doesn't help to call customer service because they do not have access to your account and tell you to call the store. My parents are in their 70's and have health issues. They have been having a lot of joint pain and sleepless nights because the mattress is very uncomfortable. They are getting nothing but the run around and all my parents want is a refund. They are being treated unfairly and it should not be this difficult for them to get the same mattress and boxspring that was chosen by them in the store. They were billed for $2G and the mattress and boxspring is not what they had ordered. It should be easy as it was when they had first made the purchase at the store. After filing a complaint with the Revdex.com, a salesman from the store had called my mother to schedule a technician to go to her house and look at the mattress. He told her on the phone that she was given a bad mattress. Later after the technician came to the house she was told that there was nothing wrong with the mattress.
My mother received a call from Alex and he asked her which boxspring she wanted and she told him all she wanted was a refund. A few days later another boxspring was delivered without her consent and it wasn't the boxspring she had ordered. The delivery guy was rude and had taken the tag off the boxspring and said she had to sign for it. This time the boxspring seemed to be a less quality boxspring and they were extremely upset because they do not want the mattress and the boxspring. When she called to speak with someone at the store, Kimmey the assistant manager was extremely rude to my mother and told her that there was nothing more they can do and that it is up to corporate now.

In Feb of 2018 I paid $788.59 cash for a recliner from Wolf’s Furniture located in Mechanicsburg. This was to replace a 10+ year recliner I purchased in Lewisburg. I am now 80 years old, live in a Section 8 apartment, and receive financial help with my medical expenses. I saved for awhile to purchase this recliner because I am unable to just hand out money whenever I please. The recliner, which I received in April 2018, is falling apart. The seam where the footrest joins the rest of the recliner is splitting apart in two places. Stuffing is showing and I am sure that this seam letting go will continue across the footrest. I called Wolf’s and they gave me the name of a repair company that they use. I contacted him and sent photos. He told me that he could NOT repair it, it needed to be reupholstered. I do not have the money to do this.
On 11/20/19 I sent an email with photos to Wolf’s and then went in personally on 11/23/19 to make sure that they received it. The service department told me that they would forward my information to their repairman (not the same one I think). Approximately one week later I sent an email again and Wolf’s service department replied telling me that the recliner was “out of warranty “ (12 months) and that the manufacturer said the same thing (out of warranty).
This recliner was meant to be my last chair. It was not abused in any way, no jumping around, no shoes, no mistreatment. Only my 80 year old self has ever sat it. Now I am left with a less than two year old recliner that is falling apart and I have no recourse. Wolf’s and the manufacturer are hiding behind their 12 month warranty with no desire to help me. What ever happened to taking pride in your product? What happened to caring about your customers? I am so upset and disappointed.

December 1, 2019

Dear To Whom It May Concern,

I am in need of assistance, Wolf Furniture is giving my parents nothing but the run around. They have been completely dishonest with them and they do not take part in customer satisfaction. My parents have purchased a *** mattress and *** box spring at the Lower Swatara Wolf Furniture store on October 05, 2019.
My mother called the store and customer service the same day the mattress and box spring was delivered and said the mattress was uncomfortable and she did not think it was the same mattress she wanted in the store. Chip, the salesman that placed the order in the store went to their house to look at the mattress and the box spring on his lunch break that same day.
He told my parents that they had to keep it for 30 days and they were told they could not return the mattress and box spring for a refund. He said this was their store policy to keep it for 30 days. After 30 days they went to the store on a Sunday because that was the only day Chip, the salesman wanted them to come in to assist them. It was on November 10 they were given no choice but to reselect another mattress and they had chosen the *** Hybrid mattress and *** box spring. While they were refinancing for another mattress, this one costing more than the first one. They were told they had to pay for the 30 days sleeping on the bad mattress and this was not their choice as they had demanded a refund from day one. It does not state on the receipt that you have to sleep on the mattress for 30 days. This was not right and certainly not their choice in this matter. It only states on the receipt that they have up to 7 days for a return for a refund and they did not get this when they tried.
They were given no choice but to have another mattress delivered and my mother had given them another chance. They both have health issues and all they want is a comfortable mattress.
The 2nd delivery my mother refused the mattress because of the way it looked and it was not comfortable once again and the delivery guys did not leave it. One of the delivery guys agreed with her and said it would have caused allergies. Once again they were still stuck with the mattress they had for over 30 days.
My mother insisted for a refund once again and to have her order canceled because of the poor mattress and poor customer service they were dealing with. On November 27, 2019, they had delivered another mattress and box spring and it was the wrong box spring and the mattress was once again uncomfortable and she knew it had a defect. She called the store right away and had spoken with Alex, the manager and while she was talking to him he had hung up on her. And he did not bother calling her back. She tried calling him back but the phone kept ringing and no one answered.
On November 29, 2019, we went to the store today to talk to someone about my parents demanding a refund and for someone to pick up the mattress and box spring that was still at their house. After 3 deliveries they cannot seem to get it right and it has been nothing but a hassle. Alex, the manager was not friendly at all and he said he could not do anything for them. He told them they had to keep the mattress and box spring.
This ordeal has affected my parent’s health and I do not appreciate them giving them a hard time. I do know that my parents have purchased furniture in the past from the same store and they do not understand why they were being treated like this.
It should not be this difficult and it should be easy as it was when they had first made the purchase at the store.
An email was sent to a Wolf Furniture customer service representative on November 29, 2019 stating my parents want a full refund and no want to deal with the hassle with the mattresses and box springs being delivered. Wolf Furniture did not make it easy to talk to someone from the corporate office. Their form on their website could not be accessed and the email [email protected] came back undeliverable too. I had to call and speak to a customer service rep to get assistance and had to send it to her email address for her to forward to the right person is what I had requested.
Today, December 1, 2019, my mother received a phone call from Rich, from the Wolf Furniture and she told him she wanted a refund and he told her that he could not help her and that she would have to talk to the assistant manager, Kimmy. I do not know if she will be calling my mother back and I do not know at this point what they are going to do for my parents.
Rich actually told my mother that the mattress she has now that was delivered this past Wednesday was a bad mattress.
They had financed the mattress and box spring and it had cost them right at two thousand dollars. This company is stealing from their customers and my parents were not getting what they have paid in advance for.
I would greatly appreciate your assistance in helping to resolve this issue and for them to receive a full refund even the delivery costs because it has been nothing but mental anguish for them.
They wanted their old mattress back and it is long gone as well.
We will be looking forward to hearing from someone soon.

Terrible shopping experience at Wolf furniture in Leesburg, VA. #wolffurniture. A store owned by Art Van Furniture. Wolf Furniture had employees Shirley J, Casey K, Rick S, Ashley and Heather all involved and yet furniture is still in my home damaged as the day it arrived. I’d recommend shopping elsewhere for your furniture needs.

I bought 3 recliner sofas from Wolf furniture in Frederick MD in January 2019. They delivered them on February 2019. Two of them are torn, so I called them and they sent a technician to check in June 2019. The technician said they will repair one sofa and replace one with the new one. It was going to take like 4 to 6 weeks, but no one contacted me. I went to their store and followed up on this on August 18th. They promised me again for like 4 to 6 weeks, but I am paying my Wolf furniture credit card for these chair. I am not getting the product / service that they promise. I like to return these sofa and get a refund.

service order # : ***
Store number :

I purchased the entire Sonoma Road Collection for my home office from Wolf Furniture on February 17, 2019 (Harrisburg, Pennsylvania). During delivery on April 25, 2019, it was brought to my attention (once the furniture boxes were opened in my home) that the desk, credenza and hutch were damaged. A corner of the desk was smashed and the shelves in the hutch were also broken. The delivery personnel took pictures and I requested the furniture be returned to the store for a re-order. After several very long days, I was finally able to reach a Customer Service Representative/ Manager who was happy to announce the furniture could be fixed. I refused the recommendation. I did not pay full price for repaired furniture. After an entire week of refusing the repaired furniture, my request for a new desk, credenza and hutch were approved. I was informed the furniture would be available by the end of May 2019. My office was remodeled and I had an agreement with my Company to begin working from home on June 10, 2019. I followed up with Wolf Furniture on May 24, 2019 in regards to the status and to my surprise after several more days, on June 3, 2019., I was notified the furniture would not be available until July, maybe August. If that was not horrible enough, I recently received another call stating that it was once again back-ordered and the tentative date is now October 2019. It has now been several months that the store has held my money and not delivered my merchandise.

On 8/26/19 we purchased a sofa/chaise along with a matching cocktail ottoman at Wolf Furniture in ***. We were told that all items were in *** and would be available for pick-up on 8/28/19. The sofa was in fact delivered on 8/28/19; however, the chaise (floating ottoman) section of the sofa and cocktail ottoman did not make it to the warehouse on this date. Wolf's also allowed us to borrow their display floating ottoman (which I had to fight for because they stated that is something they do not do) until ours came in, since the sofa really isn't functional without one. We rented a *** truck ($31) to pick-up the sofa without the floating ottoman..This was significantly more economical than paying the $129 delivery fee that Wolf's charges. We were told that both ottomans would definitely be available for pick-up the following Wednesday on 9/4/19 since they were just coming from ***, and we would receive a phone call that day.
On 9/4/19, we did not receive a phone call so we called Wolf's. Pat informed us that our floating ottoman had been delivered, but the cocktail ottoman did not make it to the store yet. We questioned why it was delayed as we were informed that it would definitely available for pick-up on this date. We asked Pat to check with the warehouse and get back to us. We received a call back from Pat about 2 hours later telling us that our cocktail ottoman had been found and was at the warehouse. We could pick-up both of our ottomans that night.
We, again, drove to Wolf's to pick-up our ottomans. My wife had suspicion that Wolf was not going to be honest with us and thoughtfully checked the display in the store to see if the cocktail ottoman that was set up on display in the store was still there. It was not!! We were previously aware that there was a tar stain on the display ottoman, from when we had initially looked at the furniture in the store, and told each other we would look for that stain on the ottoman that they were going to give to us that night. We were also returning the borrowed floating ottoman that Wolf's nicely let us borrow until ours came in.
Upon our arrival to the customer service desk to inform them we were there to pick up our ottomans, there was an older lady who was being trained by a younger lady. We did not get their names. The older lady was able to find our floating ottoman in the computer, but struggled to find the cocktail ottoman. The younger lady came to help her and when the older lady questioned a note that was on her screen, she was rudely interrupted and told "we will explain that to you later." My wife said, "I just want to be sure that you're not giving us the display, as we see that you no longer have it on the floor." The younger lady assured us that we were not receiving the display. They printed the pick-up tickets and stamped them, indicating the the order had been fulfilled. My wife went to the warehouse with the younger lady while I went to get the vehicle to pick drive around to the warehouse.
As my wife and the younger lady reached the warehouse working, the younger lady quickly tried to say something to him, but my wife interrupted and asked him if the ottoman had come from the display. He said, "they brought this to me about an hour ago." It was wrapped in plastic, as to make it look like a new delivery, so my wife asked him if he was told to wrap it in plastic and sadly, his answer was "yes." Intuitively, my wife unwrapped the plastic in the warehouse and sure enough, the black tar stain was on the ottoman. Wolf's was trying to give us a used ottoman, and passing it off as new. We paid $250 for a new ottoman, not a used display with a stain.
We immediately responded by talking to the general manager, Donnette M. She told us that they were under the understanding that we were "borrowing" their ottoman and that Pat must have misunderstood (pat was not there at this point to defend herself). We questioned why the ottoman was wrapped in plastic if she thought we were borrowing it. She said that all merchandise that goes out is wrapped in plastic. Our response to this was that the floating ottoman that we truly did borrow, was not wrapped in plastic. She didn't have an answer for this. I also questioned why the pick-up tickets had been printed and stamped, indicating that our order was fulfilled. She did not have an answer for this. I questioned why the younger lady, that walked to the warehouse with my wife, did not indicate to my wife that she would be unwrapping a display. I told Donnette that she was lying straight to my face and she said that she took "offense to this." I told her that I was offended that she thought we were that stupid to think we would take a used ottoman when we paid for a new one. She did refund us our money, and I told her that she could ameliorate the whole situation by paying us the $31 dollars we paid to rent a ***. She said that she would not do that and walked away from us saying, "I'm sorry." She obviously wasn't sorry, because she turned her back on us.
On 9/5/19, I called the customer care center for Wolf's. I spoke with Sue Hand, and asked her for the name and number of the regional manager. She gave me Dave T's name told me that she was not allowed to give his phone number or email. I told her that I'm sure the regional managers get so many complaints that they don't want customers contacting them, since a general manager had the audacity to do what she did. After about a 20 minute conversation of argument with Sue H at the call center, she assured me that someone would contact me.
To my surprise, I did receive a voicemail from Kimmy (the assistant general manager) as well as Dave T (the regional manager.) Of course, Dave did not leave me his phone number. I called Kimmy back and she attempted to calm the situation. She asked what they could do to make things better and I told her that it would have been better and over with had Donnette just paid our rental truck. The fact that she turned her back on us and walked away, I felt we needed more to regain trust back in their company. I informed her that I would not make complaints to anyone if they gave us the cocktail ottoman, without us giving them any of our money back (we had already given them almost $900, and they refunded $250). Kimmy said she would speak with Dave and get back to me, since I was at work and could not be on the phone all day talking to people. She did call me later that night and offered me 50% off of the ottoman, but again, I did not feel this was a fair offer having been through what we went through.
In summary, there are legal and civil issues involved in this case which Kimmy did attempt to ameliorate, however came up short. Giving customers used furniture when they pay full price for new furniture is not acceptable practice.

We purchased a table and six chairs from Wolfe Furniture on May 27th, 2019. When the furniture was delivered on June 28th I noticed that three of the chairs had a defect and needed to be replaced. Subsequent to the re-delivery of those chairs it was discovered that a fourth chair was wobbly and also needed to be replaced. When I called the store to notify them of the fourth chair, I was assured that the order would be submitted to have the chair replaced. When the three replacement chairs arrived on July 26th I carefully examined them and found that one of them was also wobbly. I did not accept the third chair and noted it on the delivery sheet. I contacted Wolfe Furniture on August 5th to find out when the final two chairs would be delivered and was told that someone would be coming out to possibly fix them instead of replacing them. I received a call on August 6th to set up an appointment for *** to come out to my home to look at the chairs. When we called the store to inform them that we would not accept *** coming to look at the chairs the store employee hung up on my husband.

We went to Wolf furniture and purchased a table. At the time ee were told the table was pn back order. We waited several weeks, after finally getting a call, we agreed on a time to have the table delivered. We get the table and start to put it together, the store forgot to oreer the second part. We now had half a table sittimg im our house while being told it wpuld take weeks for the second piede. We were offered the floor model, we agreed.. but the table was damaged, the chairs had cracks in it. Because of all of the issues, the delivery person they have on payroll delivered the floor model and put it together for us. This was a great gester, only issue.. He used a drill to wcrew in the screws, cracking could be heard.. we were wo sick of dealing with the table at this point, but the delivery person ASSURED us everything was intact with the table. Fast forward 2 months later, we now cannot get the table apart, the delivery person we were told was NO
t suppose to ise a drill, only the tools that came witb the table, the chairs have sdrews falling out because the tedh stripper them. We cant get the screws out of the table because they are stripped.. we have a huge table sitting in our garage now, we cant get it apart to take it up stairs, the store refuses to do anything, the corporwtenoffice says they can have a tedh come out in a week???? A week?????? To try and take it apart for us.. right now we have a crackes chair, stripped screws znd stil paying 10000 thru financing this thing