Wolf Furniture

I would like to report 2 incidents of fraudulent sales practices. In 2016 I bought 2 expensive couches and the sales person - Sara C - sold me a 5 year furniture *** protection plan. She told me it covered "everything". Wear & tear, cuts, ripping at seams, cushion issues, stains, electronic malfunction - you name it. She said I could basically cut up my couch with a knife and they'd either fix it, repair it or replace it. She said it covered everything.

I was so impressed with *** and the service I received that I bought a sectional last year for my basement - with the same 5 year warranty. I had a different salesperson, but he also told me this warranty covered everything under the sun.

On 11/1/18 I filed a claim for one of the first couches I bought (which cost $1254 per couch). The seat seam had ripped in 2 places - each rip about an inch long. My claim was denied - stating that isn't covered by the warranty. I was flabbergasted, not to mention highly upset.

Two of *** salespeople had sold me warranties and BOTH had assured me that it covered everything. So now not only am I out about $400 for the warranties - I have a couch that is 2 years old with tears in it.

I respectfully wrote to *** via their website on 11/2/18 and received no response. I wrote again on 11/6/18 stating if I did not hear from them by today I would be filing a claim.

I purchased those warranties in good faith - trusting that the sales people were being honest. I now find out that is not the case.

Purchased dining room furniture. Delivered 8-18-18.Husband signed for delivery. I called Wolf stating the finish is not correct and not like sample on show room floor. I sent photos. I talked to Jane sales, she said she can’t help and I should call customer service who had no clue what to do and said I had to talk to sales person. Jane called me and I was told that is just how it is and finish can have slight difference. Photos I sent to Wolf twice show sample is very light, what I received is very dark. Jane said it only comes in one finish and I told her to look at the pictures and she would see the difference and it isn’t a slight variation. They said they would send someone out to see it and someone would call to make appt. I waited over a week, no phone call. I called and asked for the store managers phone number and was told it wasn’t available. I called again and talked to Jane and said either replace with set from showroom or I want to return furniture. She said ok but I have to pay 1/2 of delivery charge per her supervisor. I said no because not my error. She then turned call over to her supervisor, Kelly, and she got snippy and said She would not pay the full charge and If I had an issue I should have refused the delivery that day. I asked how would I have known to do that and said per their customer guarantee, they need to take care of this issue. She then said well, you have had the furniture all this time. I told her I would call the manager and had to hang up I was so upset. I called yesterday asking for manager to call me, no one called. I called this morning asking for manager and was told Kelly is the store manager and she isn’t in. I said I was contacting Revdex.com. I have called many times, gone to store twice and have just gotten the run around for weeks. They need to take care of this at their expense since not my fault. They claim customer satisfaction and Kelly treated me poorly.

Long story to sum it up wolfs furniture does not follow through with what they promise and simply ask the customer to continue just accept apology without a correction. I will not buy from them again and I will ensure anyone who asks is aware of the chambersburg miscommunication and terrible costumer service.

In late March early April my wife and I ordered a living room set and a dining room set. We were told at the store that the items would be ready for pick up in 4 weeks. The reason we agreed to this purchase was because we were moving in just over 4 weeks and it was perfect timing. As a the month came and went wolfs furniture told us that our dining room set was set to be available for pick up in 8-12 weeks from purchase. They swore up and down this was what they told us from the beginning of the three month timeline. If this was the case my wife and I would never have bought the set.

Obviously we were stuck with the table order being postponed. After finding out the 3 month wait we told chambersburg wolfs furniture that the item needed to be shipped to the Lancaster pa store location. On June 23, 18 I was notified that it was available for pick up at chambersburg. I returned the call and dawn told me that the table would be shipped to Lancaster on the June 19, 18 truck. My wife took a day off to make the trip to Lancaster to get the items on Wednesday the 20th. Today is the 19th and I haven’t received a confirmation of the arrival so I called the Lancaster location and they told me it was not received or even loaded on the truck. I then called the chambersburg location and Dawn answered again. I explained the situation. The end result was that Dawn admitted that she scanned and emailed some paperwork but never followed up to make sure the order was being delivered. The email never made it to Lancaster which resulted in the items not being shipped as promised. I was told that the item will now be shipped in another week.

My wife now has burned a day for tomorrow and is expected to take another day next week (if it actually does go through correctly). This is ridiculous that a mistake like this is made and all I get is an “I’m sorry” but still have to was yet more time and another day to make up for wolfs furnitures mistake which was admitted to me on the phone.

Purchased the 5 year warranty on our leather 3 piece furniture set (purchased not even 3 years ago), we moved into a new house and in the move some damage happened. Put in a claim on 2 pieces for ripped furniture and the 3rd piece is two different colors (leather shouldn't loose color when its being taken care of on a monthly basis like recommended). They would not cover anything and denied the whole claim. They said that they would not cover because the damage happened in a move & the warranty doesn't cover discoloration. When we purchased the furniture at Wolf's (state college,pa) the salesman said that the warranty covers pet damage, rips and tears etc. Now we have furniture that is a danger to sit on and use because they will not fix anything. They want us to pay for a service technician and everything it takes to fix it. The warranty was an extra $350 and its worthless.

On a side note my mother in law has the same exact set but only in 2 pieces and her set is not changing colors. Her set was only purchased a month after ours.

First I want to say RUN AWAY from these people. We purchased several pieces of furniture from Lancaster, Wolf furniture store (Over $ 6000) on the Thanksgiving day, 2017. Now, it is over two months (01/30/2018),we still did not receive our furniture in good condition. They attempted to deliver two times and the furniture were damaged. Their delivery service is terrible. The guys do not care about the new furniture that we are getting. Just damage them and deliver the bad pieces. The Lancaster, PA store (manager and our sale representative) are keep on telling they are going to deliver the furniture, but will not mention when. We are so upset and disappointed.

I purchased a couch and recliner set from Wolf Furniture on 11/8/17 and was guaranteed by Julianne G that the set was real leather. I had looked at several living room sets on that day and told Julianne that I specifically did not want bonded leather as I had just had a nightmare with the previous set that I owned where it all pealed off. I made this very clear. She showed me several sets and told me that they had a set that was on sale because they got only a certain amount in stock and it was only available in the one color. I texted my husband at that time and said "I like this set and it's leather", he responded "which one", then I sent him a picture of the couch and a picture of the recliner, he texted back "wow". And then Wed Nov 8 at 3:57pm I texted him, "it's called *** it's a very good brand even better than Ashley". My husband has these texts and pictures on his phone.
On 1/16/17 I noticed little beads on the floor behind the recliner. My husband lifted the recliner up so I could see where the beads were coming from and noticed that the power supply pack was laying under the chair and causing rubbing which made a small whole in the black fabric where the tiny beads were falling out of. We also noticed that part of the fake leather area had rubbed off too. The spot is about 1 inch long by 1/2 inch wide. We could see the thin layer of covering made to look like leather and the fabric that the fake leather lays on top of. We called the store and spoke with the Store Manager Kelly because Julianne is no longer working there. Kelly said that the decision had to be made by the complaint department and would call me back later. She called me back later the same day and told me that she researched the sale and that the furniture is a bonded leather. She said that they would take the set back and would give us a credit that must be used within 2 weeks.

I spent 7-8k for furniture last May at Wolfs. They had to order it from the Manufacturer because it was ***. The order came and was delivered some time in July. One of the nighstands was completely damaged and had to be reordered. It was expected to come and be delivered some time in October. The delivery company called me in October and said that it was completed damaged again and would have to be reordered and to expect it to be delivered around mid December. No one has called me to set up delivery. I complained on the store website and the manager there called me right before Christmas and promised to resolve it. Today is January 8th and I have not heard one word from him. I emailed his contact email last week and no response.