Wolf Furniture

We purchased a mattress and have been given defectiveattresses 4 times. Finally, we have been given a credit, but it is only good for another mattress. The only two options we were given, were very uncomfortable and they are trying to get us to pay extra. They refuse to give us pur money back to buy a better quality mattress for less money. We are now forced to spend money we dont have on another mattress or keep the defective mattress.

We (*** and I) ordered a bedroom suite on April 14th 2019, our first delivery was on May 21st of only the bed rails, dresser and side tables, I also need to note that at our first delivery they did not inform us that we were not getting our full order, it was only the day before that we called to ask that we were told about it.

It then took until June 20th for the second delivery of our bed frame and chest of drawers, the bed was delivered unable to be put together. On this second delivery they knew the day before that the bed legs were not available and chose to not call and let us know but to deliver anyway. Why would you not call us and let us know you could not provide the full delivery. We called the store during delivery and were told to sleep on floor by one of the store managers. I fought back and magically they could come out and rig it.

The chest of drawers came with a broken drawer and a hole in the top from a nail. While trying to get this exchanged we find out they no longer carry this model and cannot replace it. We are currently fighting with them to take the item back. I want to note also that what they delivered was a floor model with no discount for being a floor model, we know its a floor model because it has the tags on it from being on display. They only offered us to come get another chest that does not match our full set we purchased for over $3,000.

We have taken now 4 PTO days for this issue and now they want us to take another one. This has been an insane situation that could of been solved by telling us that it was discontinued when we bought it so we could of made an informed decision to buy elsewhere as it is still sold by others. They agreed to take back the broken piece and told us they would come get it today 7-17-19.. they did not show up and now want to reschedule again taking another day from us.

I would also like to note, the suite we purchased is still on their website as of today 7-18-19

The only good thing about the experience was the sales person. They delivered furniture and damaged all three pieces. The also damaged our house. They offered to knock off 200 hundred dollars and wanted us to find someone to fix damages and they would go with the cheaper of the two. Finally the stor offered to replace furniture but did not have the set we bought anymore. Had to pick a new set and wait 8 weeks. New furniture came in and they damaged it and the house again. I wouldn’t by anything from this store ever again.

I purchased new furniture a few months ago. When I purchased, I also bought the extra warranty. I had to contact the store because of a hole in my love seat. Wolf furniture set up a date and time for the technician to come out and look at the damage. We called and confirmed the set date. One business day before the technician was to come out, I was called and told they couldn't make it out. I explained that we had already scheduled a day off work to be home and that rescheduling was not an option at this time. I was told they would contact the service manager to make sure they could come out to our home. I did not receive a phone call, the technician never showed up. I have tried multiple times to speak with management and I'm always getting the run around..I am still waiting for a call at this time. Not to mention when I bought the furniture, I had problems with delivery also.

We have bought a desk and chair, a recliner, a side chair and a sofa set from Wolf. The first set of couches broke within 6 months. We have to jump through hoops to get it replaced. The second set we got (had to pay more for) we a totally different design and one of the couches was broken within a couple months. They did come fix it, but we were accused of letting our kids jump on it and break it. WRONG!!! After they started looking at the actual problem, they discovered it was faulty construction.
Within a year the couches (which are TERRIBLY UNCOMFORTABLE) look awful! The edges are ratty, the armrest are actually hollow, so they have no support, the back cushions sag and the fabric corners of the ottoman is shredding apart. So, we are stuck with expensive CRAP!!
The desk and chair, which are a Magnolia Homes product, are great.
The rest is garbage. Shop somewhere that has better quality and stand behind their products

Wolf's furniture (Chambersburg) does NOT stand behind the furniture they sell... or the furniture insurance they sell. I purchased a double recliner couch... they also encouraged me to buy a guardsman furniture insurance policy for $199 that was supposed to cover "everything" (Sales rep's words) including ripped, stained upholstery. When the naugahyde type fabric on my leg rest cracked and pealed, I filed a claim with Guardsman... who replied that the damage was not covered under my policy. I spoke to the Wolf's store manager (Tomlinson) hoping he would pressure Guardsman to support my claim... you guessed it...no way, Jose! The guy won't even return my phone calls. Guardsman furniture insurance is a scam. Wolfs Furniture sells it. Buy furniture someplace else... that is what I plan to do from now on.

We ordered over 12,000.00 in Furniture from this company back in February. After repeated calls and stopping into the location. As of Jun 10, 2019 all our furniture is still not delivered. When you try and contact the company you get a general desk that transfers you back to the store. We stopped in another location and asked for their district supervisor to contact us. And every time I try and call him back its to a general number. The company keeps telling us different dates of delivery when we call. And those dates come and go. And we hear nothing. We call again a different date. This company takes your money and does not deliver the product

In September of 2018 we purchased a sectional from Wolfe Furniture. When it was delivered we looked it over and all seemed to be ok minus the very rude delivery people. The moment the couch was sat on the seams on the cushion covers started splitting. Its obvious the covers were made too small. Two have torn near the zippers. I filed a complaint with Wolfe the day of and over two months sent countless pictures. I was assured the covers had been requested from the manufacturer and I would be notified when they came in. A few months went by and I began contacting Wolfe again to no avail. I received a note card in the mail stating that if they didn’t hear from me by a certain date that my issue would be considered resolved. After trying for days to get ahold of someone and a few emails I’ve still once again received no response and since said date has passed they consider my issue resolved. I have never been treated so poorly by a company. They appear to blatantly be avoiding my voicemails and emails. I would return this couch today if it was an option. The cushions and covers are covered under the warranty for a year. Why am I getting no service and response. They offer to send a tech. I took a day off work sat around from 8-4, which was the time frame I was given. When no one showed and I called I was told oh he had a family emergency. Would have been nice to know. I do not want another one of their rude employees in my home. I just want new cushions and covers, a brand new unit or my money back. This company pretends like they are a great wholesome company. Which they are not. They are a poorly ran company with piss poor customer service. On their website they state based on surveys they have a 97% customer satisfaction rating. This must be a lie. Seeing as they never answer calls or emails how would they know. I chose Wolfe because we thought we would get quality and that was a lie. For the price I paid I could of gone to a competitor and bought two sofas and expected poor quality. I doubt this will be resolved as it’s been 9 months and the only response I got was a set of feet that I never stated I needed or wanted.

I know this is *** page but I would never recommend Wolf Furniture overall to anyone. On the morning of April 30th we entered the store with the intention of buying a sectional couch and new mattress and boxspring. We were greater my a sales person named ***. He set us out on our own and we found a sectional we wanted to purchase. On that day they were offering free delivery. Desk told us we could have the sectional delivered as early as 05/07 but we chose 05/11(a Saturday) to guarantee that we would have the time to remove the old furniture and clean prior to delivery. This date is written on my invoice as the date for delivery. We also told Des that we wanted to purchase a mattress and boxspring but would have to return the next day because of picking our son up from school on time. Desmond was not a great sales person but because we had initiated business with him we felt it would be appropriate to continue with him the next day. The next day we purchased the mattress and boxspring and were told that they were no longer offering free delivery. We opted to pick this up ourselves when it arrived in the store. Desmond told us that they had recently had a change with warehouses and that we would receive a phone call no later than the second week in May to let us know our mattress and boxspring were ready for pick up. This was not mentioned the day before and we were still expecting our living room furniture to be delivered on 05/11. On the morning of 05/11 we woke up early and while I took the kids out of the house my fiancé had help to remove our old living room furniture and clean the living room. Around lunch time he called to let me know there was still no delivery. We were never given a delivery time so I called into Wolfs where I was transferred several times (all while repeating the reason for my call to each person). I was finally transferred to the sales person Desmond. He told me that the furniture was not scheduled to be delivered that day and that I would have to wait until the following week. I explained to him that this is the date we agreed on and it was written on my invoice. He continued to argue with me that I was wrong and that we never agreed on this day and he refused to take responsibility or try to amend the problem. I truly felt that the sale was over in his mind and he didn’t care what happened to my furniture. He later called me back and told me that “someone” had incorrectly entered the delivery date as 05/21 but again refused to take any responsibility. He told me his manager offered to give us $150 for the inconvenience. I explained that this would not work as we already had our furniture removed and could not go another ten days without furniture as we have three children and I was 35 weeks pregnant. I reminded him of his promise to have the furniture before we were due to deliver our baby. He said he could do nothing else so I told him that I would come in and speak with his manager face to face. Upon arrival at the store I was directed to wait for general manager ***. She finally called me into her office and told me that the reason I could not have my furniture was because of the change of warehouses. I explained to her that I knew this wasn’t true. I was aware that my mattresses had been affected by this change and that I was still waiting to find out when they would be available to be picked up. I also told her that Desmond had admitted that the delivery date was entered wrong. She seemed taken aback that I knew she was lying but continued on saying that regardless of the reason there was no way I could get the furniture any sooner. I explained to her about being so far along in pregnancy and having kids. I told her our family was being affected by their mistake because we had our old furniture removed already. I expressed all of my frustrations. We came to the agreement that I would receive my sectional on the 21st with no charge for delivery and that she would also add the mattress and boxspring free of charge that way we didn’t have to pick it up. She also offered furniture from their showroom to use until our new furniture was delivered. Lastly she offered to reimburse me $250. She even asked for the card I used to purchase the furniture and wrote it down on a piece of paper. The following day I received a phone call from a delivery driver who did not want to deliver the supplemental showroom furniture because it was raining. I explained to him that we needed the furniture and did not have the availability during the week for delivery. He reluctantly delivered but the furniture smelled so strongly or cigarette smoke it made me feel as though he had been sitting in the delivery truck chain smoking all day. Fortunately after a few days our living room stopped reeking of cigarette but unfortunately no one really wanted to use the furniture until the smell had dissipated. A week later I had still not received my $250 reimbursement so I called Krista. I had to leave several messages for her to call me back which she never did. Finally someone called me regarding another question about delivery and I finally got through to ***. She told me that she saw on her computer that the reimbursement had not gone through but that she no longer had my card information. She stated “it may have gotten shredded or lost but I will look for it and call you back if I need to get it again to reimburse you.” I have yet to hear from Krista and yet to see the $250 she promised me. My new furniture was finally delivered and fortunately did not smell like smoke. The only problem was that the delivery crew had no idea they had to take the supplemental furniture with them. I have left several messages at Wolfs for Krista to call me back. I finally asked to speak to whoever is above her and was told that they could not give me that information but that I could have corporate’s phone number. I have now called corporate several times looking for Krista’s boss but no one answers the phone and you have to leave a voicemail. I have left several messages and have not heard anything back. I am feeling so frustrated and can’t believe that a manager feels that this is an appropriate way to do business. You don’t promise someone something and the fail to follow through. I made a large purchase through Wolfs and the least they could do is reimburse me $250 for the multiple inconveniences they caused for myself and my family. I am a customer. It is my job to buy something and for them to follow through on their promises. I hope I eventually see the money they promised to reimburse me but at this time it’s not looking good.

We purchased *** furniture from wolf around October 2018 it was delivered in dec of 2018. Within 2 months the sectional we purchased started to fall apart. The stitching started to come loose on the wedge. The recliner arms also were bent. We called in for service and a tech came out within a reasonable amount of time. He told us the arms were bent and he would order us a new recliner and new wedge piece. This would have been around February. About 2 weeks after the tech left our chase lounge ripped on top of the lounge do to the fabric being stretch to tight? We called in and sent pictures in at their request. Wolf agreed to replace the chase as well. We got notified in April that 2 of the pieces were in. We were given the option to wait until all three pieces were in before they delivered them. We agreed. Since then we have not heard anything we have called mutiple times and not received any return calls. We have called our sales rep christen and she told us that she would contact the service dept and find out what’s going on. We have not heard anything back. At this point we have had “new” furniture for 6 months that quite frankly is in worse shape then the furniture we had for the past 10 years. I am completely disgusted with the quality of the couch as well as the lack of customer service that was promised when we chose wolf Furniture. We spent close to $7,000 and I wouldn’t say this furniture is worth $700.

We bought a 3 piece sectional on 9/3/18. It was delivered with holes and splits in corners and seams. Upon delivery this was pointed out to the delivery representative and photos were taken. My signature was also on the delivery slip that further documents that there were issues. 4 weeks go by and I don’t hear from anyone. Finally I call and they say they need to send a furniture repair guy to check if it’s something they can fix. I tell them it was an issue upon delivery and I would like the couch to look brand new, as we paid $2,816 for this couch to be brand new. Finally another month goes by and we get their furniture repair man to come. He is sent from Wolfe. He filed a report with plentiful photos stating that if he fixes all the issues he will likely cost more than the replacement couch. I don’t hear from Wolfe furniture at all following this appointment. After 8 weeks or so I finally call them to ask what the status is and I am told they will call me back. They get back to me a day they will be replacing the couch and someone will be in touch. Months have now past and we haven’t heard from them. We call and they conveniently say they are delivering it next week. They arrive to deliver the replacement couch on May 8, 2018. This is 8 months after purchase. They arrive with 1 of the 3 pieces to the sectional. They call someone and say whoops our bad and leave without delivering anything. I get no calls following this incomplete delivery. The week of May 16th I call the local Wolfe furniture. I explain again my issue. They have no idea what to do. I ask to talk to a manager. They refuse. I ask if at this point they can just refund my money and take the flawed couch they initially delivered. She says she will have someone call me back. It is now May 21st and I have gotten zero response. Thank you.

Purchased and paid half for office furniture (1,565.79) on 1/25/19. Furniture arrived to their warehouse in late March. We were required to pay the the remaining balance before they would deliver. We paid the remaining 1,565.78 on 3/26/19. Received delivery of furniture to our house on on 4/6/19. There was minor damage on two pieces and one piece that was delivered was the wrong item. We spoke with the assistant manager Casey and she said the correct piece may be in their warehouse but if not it would have come from the manufacturer. The sales person Rebecca told us Customer service would contact us within a week to send a technician out to fix the damage. We have called the store and/or the customer service department over 12 times. The store keeps saying they are going to help get customer service to help us and they never have. Each time we talk to customer service we take 20 minutes to explain the situation because they never have any information regarding the matter. We basically start over from zero every time we call and they say they will help us and we never hear from anyone until we call back and start over from zero. It has now been over a month since delivery and the damage is not fixed, we don’t even have an appointment for anyone to come out. We have no idea when the piece that did not come will even get here. They’ve had 1,565 dollars of our money since January 25 and another 1,565 dollars of our money since March 26. We have patiently and consistently tried resolve the matter and have had zero cooperation. No one has in any way shape or form offered any type of reparations for our trouble. No one has ever apologized for our troubles and several of their customer service employees have been very rude.

I purchased furniture from Wolf furniture. Delivery person refused to place furniture where we wanted it. After we complained, the delivery person left, without leaving the slats for the bed or the furniture care kit which was supposed to come with the extended warranty we also purchased. There are several defects in the finish on the furniture. When I spoke with the store manager, I was told that the slats for the bed would be delivered the next week along with the furniture care kit. I was also told that someone would contact me about scheduling a time for someone to come out any touch up the defects in the finish. That was over 3 weeks ago and none of those things have happened. I have called the store and left messages for the store manager. I have yet to receive a call back.

We purchased a new bedroom suite in January of 2019. When the furniture arrived it was installed where we asked. We inspected it and found a few defects. We stopped by the store and initiated a service request and received a timely response for service. Up to this point things were progressing nicely. Everyone we’d interacted with had been friendly, courteous, and respectful of our time. We were told that the dresser we purchased would need 2 new drawers ordered from the manufacturer and that when they arrived someone would be in contact to get them installed. A month later after contacting the sales person who was kind enough to send an email on our behalf and a month of waiting no contact. Made some phone calls, sent another email, found out that the drawers are in Baltimore and would be shipped to the local store. Now it’s 2 months after our purchase and we finally receive some contact to get our dresser repaired, the repair is scheduled, the warehouse sends 1 drawer not the 2 that we’re needed and it’s defective. I asked the repair man to make sure that I got was contacted when the service department opened on Monday. There was no phone call. Going on 3 months now...still no drawers. I’d really like to get this resolved and for the service department to understand that without people buying furniture they don’t have a paycheck. Pick up the phone and let us know what’s going on.

I was misled and misinformed about furniture I purchased. When I complained about the furniture shortly after receiving to the salesperson, I was blown off, calls were not returned, etc. I then spoke with another sales person who I know personally and also benefited from commission, and he too blew me off - making jokes to my father about how he needed to return my call. I then called and talked to a manager after I was informed there was a satisfaction guarantee within a short time frame, which within one week of receiving I was complaining but did not know until I had the furniture for about 7 months. The manager, who said he would come to inspect my furniture, has not returned my calls or has come to inspect the furniture per our phone call to try to work something out.Wolf Furniture Ent., Inc1215 West Patrick St. FrederickMD, 21702

I have been trying to get the overcharge on my *** account removed since January and so far no luck.I made a purchase in the Lancaster store on 11-08-2018, order # *** in the amount of $6412.39.I purchased a recliner,2 loveseat and an adjustable bed and mattress.The adjustable bed would not fit up my stairs and was returned on11-30-18 . Salesman Valudes said he had a smaller frame but it would cost$200 more.I paid the 200 out of pocket and another delivery was set up and it would not fit either,it was also returned but my bill from *** is still at the original amount of $6412.39.I called the Lancaster store 3 times since Jan. 1st and each time I was told it would be rectified and I would get a call back......never happened!!! My purchase was for 2 loveseat @$1139.96 each and a recliner for $800.00,a warranty @ $269.00 and delivery of $149.95,that is a total of $3079.92 .I made a down payment of
$389.44 ,got a diagnostic credit of $100.00 and the $200.00 I paid extra,that would be a starting balance of $2990.48 .So far I made payments of $407.00 to *** and another payment of $150.00 was sent yesterday,which would make my balance $2840.48 on the next billing cycle ,it is showing $5441.90 as of right now.I am being overcharged $2451.42,this is unacceptable practice.I have also tried to submit email on their website which does not work,also tried the social media email on *** and never received anything back.

My wife and I were mislead by the salesman, Rick S, in the sizes of a sectional couch. He told us the reckoning section was one size, while it was really twice as big. I have been in contact with him via email but he has shown no signs of trying to help. He takes way too long to respond to me. I have to keep emailing to find anything out, and there is no proof of him helping me. Instead, I get nothing. My wife and both feel he sold us an extra section of the couch to make more money for his commission. Now, we are being ignored after he said he would talk with the manager. I don't feel like he is doing anything, and I'm tired of eating my time.

I purchased a love seat & couch from this company in 2016. I paid an additional $500 for the extended warranty. The first of many issues I had was that they wrote my name incorrectly on the sales receipt & warranty paperwork. I told them this & asked for it to be corrected & got an excuse that my sales lady was going through a difficult time. To this day, my name is still wrong. Secondly, I was promised upon delivery my old furniture would be removed at no cost. After waiting around for delivery that did not show two different times. They delivered my items & informed me that it was against policy to take old furniture. When I called the store to inquire, they told me I must have been confused because their staff would never say that. Now 2 years later, both pieces are broken due to terrible quality of the product. For the past 3 months, I have been fighting to have it fixed under the extended warranty that I purchased. I filed a maintenance request online & talked to numerous people & continue to get the run around. Most recently, I received a voicemail stating they will gladly fix my furniture but I am responsible for the cost to do so. This cost is supposed to be covered under the extended warranty.

Product purchased in November of 2017. Original claim placed in October 29 of 2018 for stuffing completely out of sectional 1 right hand seat. Broken backrest right hand side-wood cracked and losing backrest stuffing. Backrest on right hand side of sectional broken and fabric coming apart with staples exposed. Couch- left seat wood broken. Recliner, broken wood on backrest left hand side. Filed for all items. Warranty still with Wolf furniture at placement of original notice of issues. Wolf technician did not respond until November to schedule a visit to review furniture. Technician visited took pictures and said he would return to begin repairs. Technician did not come back until early December. Only fixed recliner said additional parts were required and would come back. Called Wolf furniture mid December. Noted parts were not ready and said if we hadnt heard from the technician by January to call back. Called back on January 10. At this time the recliner is loose and a full coil has come out of the back of the sectional. On the couch a coil is starting to push through indenting and stretching the fabric. Manager Lindsey called back from Wolf on January 11. In discussion I requested a replacement. She noted that the furniture was not under Wolf warranty anymore though complaint was filed prior to store warranty expiration. She noted that a technician would contact me to inspect furniture again but would need to be addressed with manufacturer.

My husband and I had bought a living room suite form Wolf's along with a warranty. We were told that the warranty covered everything even if our dog would damage the living room suite. I called about a year ago because the springs have been popping out and all the seats, part of the one couch is ripped, and the motor on the recliner chair has stopped working. After several months of constant calling checking on the parts and reporting that the couch is continuing to worsen which I was told that they would take care of when they came to fix it, the gentleman finally came this past Saturday to fix the furniture. However when he came he only had parts to fix 4 of the 7 seats, and was not even planning on fixing the tear in the couch that I originally called for. He also stated that the approximate cost despite paying for a warranty would be $500. Despite multiple phone calls to the district manager I have yet to talk to him. He usually has 1 of the other people that work in the facility there call me back to attempt to answer my questions. I feel despite multiple phone calls to the district manager I have yet to talk to him. He usually has 1 of the other will that work there call me back to attempt to answer my questions. I feel like I have been lied to when I purchase the furniture and buying the warranty, along with being sold poor quality furniture, and having poor customer service.