Woods Basement Systems Inc.

To the Revdex.com, We have reached out to this customer to re-establish what his needs are and we are waiting...

his return call…..     [redacted] Marketing Specialist

Juan, daniel, alex, and zach were the installers.They did an outstanding job, neat, clean, and in orderly manner. Very satisfied.

We had a very rewarding experience with Woods Basement Systems on December 29th.
We purchased a [redacted], which was delivered and installed in our basement as promised, by a very knowledgeable and enthusiastic representative of the company. The representative explained fully to us the function, quality, and warranty regarding the product. This was not our first experience with Woods Basement Systems. Eleven years ago Woods waterproofed our basement, and it's been dry ever since, with no need for a service call in all of those years. A very reliable company - we would highly recommend Woods Basement Systems for waterproofing and other services.

AFter interviewing six foundation repair companies , I'm pleased that I chose to go with Woods . I had two different problems so they provided two specialized crews. Both performed professionally and with an eye to detail and when they left their cleanup was wonderful and quite unexpected. Woods set the bar for all the other companies and they came through. I will recommend them to anyone wanting a quality job done right at a reasonable price.

During a one week period I been unable to get a response from Woods at the Collinsville, Il, phone number (618-[redacted]): four phone calls,first the message box of the responder full, second next day still full, third left message (no answer after four days), fourth receptionist phone not answered at a when dialed repeatedly between 9:00 and 9:15.

Complaint: [redacted]
I am rejecting this response because: While what the business has stated is true, they did try to come back in late December however the weather changed causing the new conditions to be made.  While this will correct the ending results, it still does not resolve the several attempts that were made to correct prior to this but to no avail.  It also does not correct the lack of professionalism on the part of the workers in not leaving us know when they left and the improper cleanup after each visit!  It also does not make up for the constant calling to collect the balance of the bill since they stated the job was complete when it was not.  It still does not correct discussions with two managers of the company to try and resolve the issue.  It still does not resolve the issue that this has been ongoing since October and still not corrected.  It still does resolve the fact that the initial sales person for the company still has not contact us to try and resolve the issue.  Bottom line this company does not seem to be bothered by the customer satisfaction courtesy nor do they seem to have an in house communication system in which they are all on the same sheet of music and know exactly what is going on.  Knowing then what I know now, I would not have used this company and gone through all of the confusion, frustration, and time involved in trying to just have them perform the job that they were contracted for and agreed to accomplish in time and with the results to the wife's and mine satisfaction, for the money that we are suppose to pay!
Sincerely,
[redacted]

Revdex.com:The response is partially correct.  The situation has not been completed but is in progress.
Sincerely,
[redacted]