World Gym

A contract has been mailed that shows that the mother signed a contract for the $membership and she initialed a separate box that she is aware and agrees to a yearly fee that comes out of $The membership would have been canceled before the next months billing if she had sent a letter and it was received by the 25th of the monthUnfortunately the billing company has still not received any letter from her requesting to cancel the membership.This claim is easily rectifiedIf she did send a certified letter, as she said she did, there is a receipt and tracking number given to her when mailed that shows the date the letter was deliveredIf she can provided the tracking number or receipt of mailing the letter then I am happy to remove all charges and cancel the accountThat is what I would do normally for anyone in this circumstance with merely a phone call or visit to the facility Yours in Health, [redacted] *** Corporate ManagerWorld Gym - Rexburg

If a definite answer to a specific benefits or coverage question is required for any reason, the Insured Person may submit a written request to the Company, including all pertinent medical information, and a written reply will be sent to the Insured Person Actual eligibility determinations, benefit verifications, final coverage decisions and claim adjudications, and final payments and/or reimbursements of benefits or claims can be determined and adjudicated only after or at the time a proper and complete Proof of Claim is submitted, an opportunity for reasonable investigation and/or review is provided, cooperation is received, and all facts and supporting information, including relevant data, information and medical records when deemed necessary or appropriate by the Company, are presented in writing The following items must be submitted by or on behalf of the Insured Person to be considered a complete Proof of Claim eligible for consideration of coverage (“Proof of Claim”): (a) a duly completed, timely submitted, signed Claim Form and authorization for release of information; (b) all original itemized bills and statements of services rendered from all medical providers involved with respect to the claim; and (c) all original receipts for any costs, fees or expenses that have been incurred or paid by or on behalf of the Insured Person with respect to the claim, including without limitation all original receipts for any cash and/or credit card paymentsThe Insured Person has days from the date a claim is incurred to submit a complete Proof of Claim, and the Company at its option may pend resolution and adjudication of submitted claims and/or may deny coverage: for Proofs of Claim submitted thereafter; for incomplete Proofs of Claim; and/or for failure to submit a Proof of Claim

Initial Business Response / [redacted] (1000, 10, 2017/05/02) */ April 27, Revdex.com of Northern Indiana Parnell Ave Fort Wayne, IN XXXXX Re: [redacted] & [redacted] I am responding in regards to the complaint against World GymFirst, I would like to point out that the original complaint Case #XXXXXXXX, which was for [redacted] I thought was settled due to no further responseAs I stated in the letter which I attached, we sent numerus letters and made several calls to rectify the account before turning it over to [redacted] and [redacted] The only account sent over to [redacted] was for [redacted] we did not turn over ***’s account until we switched collection agenciesWe switched collection agencies in January of 2016, trying reduce member fee’s, because unfortunately the Attorney’s office [redacted] & [redacted] included legal and court fee’s to the members account)We felt switching was a much better service to collect paymentsWith this said, we originally did turn [redacted] over, but they only sent a demand letter and did not proceed with courtWe canceled with [redacted] & [redacted] and submitted the claim to First Credit Services, which again does not include any court fee’sAt this time we also submitted a claim for ***, to First CreditThey have two separate accounts, and only ***’s was in collection before thisWe have sent letters, have notes of calls made and again have exhausted all options before turning them over to collectionWe are just following our contract and policies, we make every attempt to call, send letters to correct issues and get accounts taken care of before turning them over to collectionSeveral times we spoke to ***, he stated he would see why card was not working, then he would talk with his wife, during this time we continued to send letters each month and make phone attemptsWe have contacted these members numerous times to resolve these accounts, but were not successful and so the end result was to have our collection service work on this issueWe also had First Credit Services contact them and try to offer a dealOur Representative is [redacted] Sincerely, [redacted] World Gym Location Manager XXXXX [redacted] XXX-XXX-XXXX Initial Consumer Rebuttal / [redacted] (3000, 12, 2017/05/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) As stated in my complaint you never called us back until our payments were stopped because WE DO NOT WANT MEMBERSHIPYou are filing claims for outrageous amounts on both of our credit and I never claimed my card did not work because the only card you ever had was ***'sYou have a real problem with customer serviceYou probably would not need so many attorneys and collection companies "working" for you if you handled customers properly the first time aroundRemove your collection from both of our accounts our membership should have ended after months so stop trying to collect over [redacted] dollars because we did not want the membership

Hi [redacted] , I apologize for the duplicate letters you had to sendWhen you called our Idaho Falls club on 11/25/and state you had sent a certified letter alreadyThey asked if you could give them the tracking number or receipt and your account could be taken care of at that time Thank you for submitting your receipt of the letter sentIt shows it was received by our billing company on Oct 13, For whatever reason it appears they weren't able to connect it with your account The receipt can be treated the same as a letter being received, just as they would have done for you in November when you calledThere is a day cancel on your membership so your account would cancel days after the letter was received, so 11/13/will be the new cancellation date No payments were received after 11/13/and your account has been canceledIf there are any additional question please let me know, otherwise I will make the necessary adjustments to your account and consider this matter closed Yours in Health, Beki

Company's response below:Case # [redacted] 3/12/[redacted] *** Mr [redacted] claims he cancelled his membership 12/in his complaint our records do not show any cancellation form was ever completed by Mr***We were contacted by Mr [redacted] through email 3/3/at that time his membership was officially cancelledMr [redacted] was billed for January and February because he did not cancel his membership until 3/3/We have all email correspondences letters with Mr [redacted] starting on 3/3/in regard to his membership cancellation.Mr***'s membership is cancelled effective 3/3/and he will not be charged moving forward.Thank you,*** [redacted] World Gym *** [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below In the claim I made with IMG Global, they originally mentioned that it would take business days, however, after reaching the business days, they then said it would take up to business days Upon review of all the documentation, there is no information saying that claims would take an additional days.So the issue is that, they are not promoting the product correctly and changing the information to suite their business vsthe need of the consumer Based on this information, I reject their response and after careful review, there are 1000s of complaints that have been posted on the internet about similar operating practices Regards, [redacted] ***

Our experience with Sam B [redacted] the salesman was very professional and and honestUnfortunately the good news stops thereOur test drive of about miles did not reveal any negative issues with the truck so we went ahead with the purchaseWhen driving home after the sale we noticed a loud squeaking coming from the brakes and a vibration coming from the rear end at higher speedThe next day we discovered a nail in one of the tires (dealer had already fixed one tire with a nail before purchase) and when we went to look for the jack kit we found that the handles for lowering the spare tire and lug wrench were missingAfter another trip back to the dealership a used jack handle was providedI made an appointment with the dealership to inspect the issues with the brakes and the vibration, letting the service department know that I could only leave the truck for one dayThey did balance the rear tires, which did not fix the vibration issue, and informed me that the brakes were within their safety specs but would continue to squeak because they are metallic brakesThe bottom line is, I spent over $24,on this truck and I should not have to spend repeated trips to the dealership after the purchase only to find out they will not fix the issues

The insurance contract cannot be waived, modified or changed except by the express written agreement of the insurance company.Under the Termination of Coverage for Insured Persons section, coverage and benefits under the insurance contract terminates on the earliest of certain dates including but not limited to: (a) the next day following the end of the coverage period for which premium has been fully, timely paid; (b) the termination date shown in the declaration; (c) the date the Insured Person returns to his Home Country; unless extended by (i) or (ii): (i) if the Insured Person paid premium for at months of continuous coverage under the plan, made the appropriate selection for End of Trip Home country Coverage, and designated extra coverage month on the Application, coverage and benefits under the insurance will terminate on the 30th day after the date the Insured Person returns to his Home Country provided premium has been paid for the full period of coverage including the days of Home Country coverage; or (ii) if the Insured Person has paid premium for at least months of continuous coverage under the plan, made the appropriate selection for End of Trip Home country Coverage, and designated extra coverage months on the application, coverage and benefits under the insurance will terminate on the 60th day after the date the Insured Person returns to his Home Country provided premium has been paid for the full Period of Coverage including the days of Home Country coverage; and/or (d) the date the Insured Person first fails to meet or no longer meets the eligibility requirements set forth in the insurance contractAn authorization allowing the release of information protected under privacy and confidentiality laws has not been received If the Insured Person disagrees with a decision, the Insured Person may in writing ask for reconsideration of the decision and supply additional documentation to support the appeal The decision will be reconsidered based on submission of any additional documentation and facts The Insured Person will be advised of the decision within a reasonable time frame following receipt of any additional documentation and facts

August 16, Dear [redacted] ,Thank you for Speaking to me about a week agoAs I explained all our members who are not paid in full and therefore pay monthly sign the agreement that I am presentingPaid in full members sign the same agreement the only difference is that a monthly paying member agrees and signs to make monthly payments and then go on a month to month agreement thereafter where they can cancel with days written noticeThe rate guarantee fee which the customer signed and all monthly customers must sign states that every January and July, they understand that they will pay a $rate guarantee feeSo the fee is charged to all active members on those two monthsOur membership completely complies with the Pennsylvania State requirements for health clubs and fitness centers.If you have any questions please do not hesitate to contact us.Kind Regards,Bob BOwner

On 1/19/IMG spoke with Mr [redacted] and a verbal agreement was reached to resolve the issues Mr [redacted] advised that he would contact the Revdex.com to close the complaint.If I can provide additional information, please contact me.Yours truly,Carolyn [redacted] Assistant to General Counsel

Please check with memberThis was resolvedmember is canceled

From: Date: Wed, Dec 9, at 3:PMSubject: ID [redacted] To: [redacted] Hello *** I want to respond to [redacted] ’ issue (ID [redacted] ) We have finally spoke after playing phone tag His account is cancelled and refunded back Thank you for the notice Have a great day! Dave A***World Gym Cleveland440- [redacted] / 216- [redacted]

This is the first time I'm seeing this complaint.We have complied with member wishes as of last week to cancel his agreement he has no balance due

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12302394, and find that this resolution is satisfactory to me

I received your letter about [redacted] complaintI have spoken to him and met with himOn 9/23/this members wife signed a contract with World Gym for a monthly contract which can be cancelled at anytimeAfter a month period is may be cancelled with no penaltyThe membership was transferred to her spouse, [redacted] on 2/2/ The last visit or use of this membership was 6/26/ On 9/14/I received a phone call from [redacted] asking if the account was cancelled and that we were still billing himI explained this account has never been cancelled and was still active and available to use [redacted] stated that his account was only for a year I explained the contract and auto renewal [redacted] stated that he came in and asked when his year would be over and wanted to cancel his account I asked if he was given a cancellation form [redacted] stated that yes he got the cancellation document I explained that it had all the cancellation instructions of how to cancel an accountJust mail a letter to the billing company, address was on the form, certified letter was recommend or regular letter call and verify they got it, phone number was listed for him [redacted] stated that he was never told he had to send a letter he just told the employee he wanted to make sure his account could cancel after a year I explained that yes he was able to cancel after a year with no penaltyOn 9/15/I received a copy of a letter for a request to cancel the accountI also received and email from [redacted] stating that he left the letter for me and also sent one to the billing companydays later the billing company ( [redacted] ) received the certified letter and cancelled [redacted] accountI replied to [redacted] email that his account had been cancelled and to proceed with a refund he would need to provide proof of the letter sent to cancel On 9/25/ [redacted] showed up in my office to discuss his membershipI explained that I couldn't submit a refund for $without proof that he actually cancelled his accountIf he has a receipt or tracking numberHe could get through the post office websiteI have no notes recorded that he ever talked to the billing company or requested cancel informationAll of our notes are documented, every time the billing company accesses his account and there is no history of him ever calling for any reason He stated that he checked his account after he thought his membership would end or be cancelled in Nov A payment came out of 11/5/just like it continued to every month on the same dayIf this account was not used very often I find it difficult to believe he didn't see a charge for a membership among just a few transactions I do empathize that he didn't follow up on the actual terms of his contract or notice the membership charges over the last years Since he hasn't used the facility I offered to extend a free membership to him or his wifeDue to the notice of this complaint I will assume my generosity has been rejectedPlease let me know if there is anything else you have concerns aboutA copy of his contract or note history can be made available with [redacted] permissionYours in Health, [redacted] *** Corporate ManagerWorld Gym - Rexburg

According to our records our billing company did receive a phone call from [redacted] on 9/24/15 asking for cancellation instructions and address to submit 30 day cancellation notice. The next contact I show was a phone call to our billing company 11/25/15 at 1:24pm asking why account wasn't... cancelled yet. It was explained that a Cancellation letter hadn't been received yet and if [redacted] had a tracking number that showed it was sent but never received then the billing company would go ahead and back date the cancellation. That call from [redacted] was followed by a phone call to the Gym in Ammon at 1:30pm the same day and was given the same information as the billing company gave him. [redacted] stated he was on vacation and it was unable to send his tacking number. He hung up. The billing company received a phone call 5 minutes later at 1:35pm the same day and was asked for the address to submit a cancellation letter. I don't feel that 3 phone calls to 3 different representative with in a 10 minute period is consider "long wait times". The Cancel letter was received 5 days later and the membership was cancelled the same day with no further billing even though there is a 30 day cancellation after notice is received. [redacted] was in a 12 month term membership that just ended with his November payment so this was the earliest his membership was able to cancel with out a cancellation fee. Yours in Health, [redacted] *** Corporate Manager World Gym - Rexburg

Actual eligibility determinations, benefit verifications, final coverage decisions and claim adjudications, and final payments and/or reimbursements of benefits or claims are determined and adjudicated only after or at the time a proper and complete Proof of Claim is submitted, an opportunity for reasonable investigation and/or review is provided, cooperation is received, and all facts and supporting information, including relevant data, information and medical records when deemed necessary or appropriate by the Company, are presented in writingAppealed claims may be further investigated and/or reviewedIf a definite answer to a specific benefits or coverage question is required for any reason, the Insured Person may submit a written request to the Company, including all pertinent medical information and a statement from the attending Physician, and a written reply will be sent by the Company to the Insured Person

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Regards, [redacted] In January I called to update my card info for my $10mthly due because my previous card was cancelledI spoke to Jenna and she explained this is common and she said she will remove the fees because this is the 1st timeShe said I would only be charged the $10monthly fee and the annual rate guarantee fee of $so that my rate doesn't go upI agreed, thanked her and ended the callThen on 2/I checked my account and saw that $was taken out for worlds gym!!! I called and spoke to Grant and explained what happened and he said that he would leave a message for a manager to call me first thing on 2/Grant even called me on 2/to confirm that he left a message for a manager to call me when they come inI thanked him for his follow up and ended the callWell, I never got a call from a manager so I called back later that evening and spoke to ShannonI explained what had happened with the charge to my account and she said that she could only reverse one charge (because by this time I had already incurred multiple charges from missed monthly payments)I asked her if she had an opportunity to speak to Jenna about this because there would have been no additional charges had the correct billing of $happened initially and she said she hadn't spoke to JennaI requested that she take the time and speak to Jenna and then call me back to let me know that she is able to do more for me after having gathered the facts from JennaI thanked and ended the callThat same day Shannon called me back and she said she spoke to Jenna and Jenna was not able to say whether if she did or didn't agree to reverse the chargeSo Shannon said that based on that she will go ahead and refund my $I thanked her and ended the callOn 2/I checked my account and did not see a credit for my refund so I called worlds gym and spoke to Erika who confirmed that there was a credit of $put on my membership account and no refund processedI requested that she have Shannon call me back to follow up as this was not the understanding nor the agreement from our previous phone conversationShe said she will put a message in for Shannon to call me backThe next day, I got no call so I called the gym myself and asked for a manager and I was told by a man that a manager will be coming in after 5pm if I would like to callbackI advised that there's a request for a callback for me from a manager so I will wait for them to get inDays went by and I got no callbackSo here we are! I did not authorize a charge from my account for $99! I demand my money put back as I was told it would be by Shannon

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: This is not listed nor was it what was stated by MsJ [redacted] the manager who signed our contractsWe paid for December, which we were not allowed to use, plus wrongfully charged the additional $on each account without consent for the chargesstatements were submitted to Revdex.com by this company as well as unsupported defaming informationWe were charged for services that were wrongfully taken from us and treated hostile by their representatives when trying to resolve Regards, [redacted]

I am rejecting this response because:First, I should be able to continue the same terms that I had, which was dollars a month and able to use both gyms why isnit that all of a sudden they didnt let me use both?....they said that since everything change and thats a lie becuase a month ago I was able to use both....Plus Glen was very rude and unprofessional with me on the phone When I told him I was to contact Revdex.com he said with a very sarcastic voice "oh have fun with that, do what ever you want, " and hung up on me....I need to be able to attend both gyms like iwas before with just dollars a month! ive been a member since 2006!!...and ice brought many members to the gym with me!