World Gym

Review: I called in May to find out how to cancel my membership and was told I had to submit a handwritten letter. I dropped the letter off at the front desk with a man named Tim, he informed me they would fax it to the billing company and that would cancel my membership but that I would still have to pay one more month ($10). I understood, expecting a $10 charge for the month of July. I reviewed my bank account today and noticed a $29.99 fee from World Gym. I called the front desk and spoke to Bob (said he was the owner of the gym), he told me they didn't have anything from me for cancellation and the fee was $10 for my monthly payment and an additional $19.99 for a "rate guarantee." I informed Bob that I understood the $10 charge but that I was not paying a rate guarantee for a membership I am canceling, as I do not need to be charged to guarantee a rate that I will not be paying beyond this month. I also informed Bob that I am canceling because of the upkeep/cleanliness of the gym. A good portion of their equipment is always broken, it's dirty, in the winter it is FREEZING in there because he refuses to turn on the heat and in the summer it is sweltering because he refuses to turn on the air conditioning, informing members that it's "broken." I have a contract that I have been paying for almost 2 years now but he is not keeping up his end of the contract to keep the gym environment up to par. He then informed me that he considers my opinion invalid because it's "jealous people like me" that complain when really the gym competes with "thousands of top gyms across the country." I will no longer communicate directly with this man as he has now personally insulted my character for absolutely no reason other than that I requested to cancel my membership.Desired Settlement: I am aware of the $10 monthly fee but I want my membership canceled and I want the $19.99 fee refunded to my card for their error. If they had filed my paperwork properly, my membership would have been canceled in June and I would not have had to deal with any of this headache.

Business

Response:

August 16, 2014Dear [redacted],Thank you for Speaking to me about a week ago. As I explained all our members who are not paid in full and therefore pay monthly sign the agreement that I am presenting. Paid in full members sign the same agreement the only difference is that a monthly paying member agrees and signs to make 12 monthly payments and then go on a month to month agreement thereafter where they can cancel with 30 days written notice. The rate guarantee fee which the customer signed and all monthly customers must sign states that every January and July, they understand that they will pay a $19.99 rate guarantee fee. So the fee is charged to all active members on those two months. Our membership completely complies with the Pennsylvania State requirements for health clubs and fitness centers.If you have any questions please do not hesitate to contact us.Kind Regards,Bob BOwner

Business

Response:

August 16, 2014Dear [redacted],Thank you for Speaking to me about a week ago. As I explained all our members who are not paid in full and therefore pay monthly sign the agreement that I am presenting. Paid in full members sign the same agreement the only difference is that a monthly paying member agrees and signs to make 12 monthly payments and then go on a month to month agreement thereafter where they can cancel with 30 days written notice. The rate guarantee fee which the customer signed and all monthly customers must sign states that every January and July, they understand that they will pay a $19.99 rate guarantee fee. So the fee is charged to all active members on those two months. Our membership completely complies with the Pennsylvania State requirements for health clubs and fitness centers.If you have any questions please do not hesitate to contact us.Kind Regards,Bob BOwner

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

World Gym took charge me a $10.00 fee because my debit card reached it's expiration date. They weren't denied a payment from my bank. They weren't denied payment from my bank. I contacted my bank. They took out 31.00 instead of the usual 21.00. I spoke to [redacted] and he told me they automatically charge a fee when a persons card reaches its expiration date. He then told me the $10.00 would be put back into my account. That was two weeks ago and hasn't happen.Desired Settlement$10.00 put back in my account as promisedBusiness Response I apologize for the delay, the check request has been submitted. [redacted] will see the credit within a few business days.Again I personally apologize for the delay.Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)Because a few days have passed and I still haven't received any refund.Final Business Response The refund was posted to his account on 10/30. He should see it in his bank account by Friday the latest. In Best Health,[redacted]

World gym refuses to cancel my contract and stop eft's even though I fulfilled my initial year obligation.On 3-9-12, I signed and entered a one year membership contract at world gym on their shrewsbury, ma location, after several months I stopped using the gym. I had the automatic eft dedcutions on my bank account. I fulfilled my year obligation I signed up for and could no longer afford these payments, I was told at the time of signup if I cancelled after the first year, I could do so at any time no problem. I contacted world gym to cancel my account and was told that location was closed and that they cannot cancel account without me coming down in person, but that it wouldn't be a problem. On 8/30 I drove to the Neponset street location and when I spoke to the woman working at the desk she informed me I had to pay her a balance of 60 dollars to cancel my account from two insufficient fee transactions and two ten dollar fee transactions assessed to my account. I told her they can bill me by mail but I want my account closed, so said she could not cancel the account without me paying her, so I asked to speak to the [redacted]. A [redacted] named [redacted] came over and again stated he refused to close my account unless I gave them money. I got them to make a photo copy of my contract and told them I want your corporate number and they said no, we don't have it. I asked them to look it up, they said no they cant that I need to look it up at home, I went home to realize no main corporate number is listed. After reviewing my contract I had signed all it says is to give 30 day notice for withdrawls to stop, and does mention fees can be assessed but nowhere in it does it state they have the right to refuse to cancel a contract without payment of any type of balance they decided to as to my account. If they want to bill me fine, but they have no legal ground and no authority to hold hostage my bank account to their deductions and to refuse to cancel a contract once my initial obligation has been met.Desired SettlementI simply want them to cancel my account, that is allBusiness Response September 19, 2013Case #XXXXXX: Ms. [redacted]To Whom It May Concern,Ms. [redacted] was given correct information by the Worcester World Gym location that World Gym has the right to refuse cancellation of any membership with a delinquent balance. On the back of the member's agreement, under the titled section: Fees, Ms. [redacted] can see that her agreement states as follows:Should you default on any payment obligation called for in this agreement, we will have the right to declare the entire remaining balance due and payable immediately and you agree to pay all allowable interest and all costs of collection, including without limitation collection agency fees, court costs and attorney fees. A default occurs when any payment due under this agreement is returned due to insufficient funds or outdated or changed account information...One can see that the contract clearly states what constitutes a defaulted payment and that we have the right to take collective action if necessary. Thereby affirming that any payment obligation is owed to us per the terms of her membership agreement. This section clearly states, redundantly, that we would not accept a cancellation with a payment obligation or else we would not entertain taking collective action.The overdue balance that Ms. [redacted] has accrued is owed to World Gym and cancellation is not accepted unless a paying member is up-to-date regarding membership fees.Jamie [redacted]Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)What you can clearly see is that the context of what is on that contract is being mis-construed by this company. Underneath said fees section, it doesn't state anything about cancelling a contract and refusing to do so without simply billing me for the amount I so call owe them. What this business response declined to write is under same page underneath "consumer's right to cancellation" is as follows: You may cancel this contract without any penalty or further obligation... and then lists how to go about said cancellation, it asks me to send a certified letter, if that's what it truly takes I will do so. Nowhere in this contract does it link fees to refusing to cancel a contract.In addition, I find the statement that that manager told me correct thing insulting, especially due to fact refused to give me a corporate number and when asked where to get it told oh look on the website, where in fact no corporate number is listed, that manager was misleading and had no regard for me and no thought to how it would be to check online to find that in fact there is no corporate number.And to clarify, although I don't agree or any way belive they have charged these fees rightfully to me, I at this point am not saying they cant bill me by mail and not my account, but there is no language in this document to say that they can continue to try to debit my bank account against my will or to refuse to cancel the contract without payment for so called fees I supposedly owe them. If there was said language in that document, which I did obtain a copy of, they would have quoted that specific language in their response, as they did not my claim is the valid one.Final Business Response Under the Fees section in your agreement, the first line states: "Should you default on any payment obligation..." This specifically states that defaulting on any monthly payment is owed to us as far as taking collective action. The fact that the agreement goes as far as stating this implies that you may not cancel with a payment obligation to us. No where on your agreement does it state that you will be sent a bill in the mail but rather that it will be deducted monthly out of your account and that you have the right to cancel as long as you have fulfilled any obligation to us; that is not the case here. If you have not fulfilled your half of the agreement and there is money owed to us then you have no right to cancel automatic withdrawals. Be aware that the agreement that you signed meets the standards of the state of Massachusetts, the attorney general and the Revdex.com so the language that is provided is flawless and allows us to continue to practice in this manner.Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)Your very statement emphasizes the word "implied", which by its very own definition is not definite, you are reaching here to say the least. As I have stated if you wish to bill me BY MAIL that is your choice and I will fight you every step of the way, however, nowhere is it stated, and lets be clear contracts and agreement are about stated truths no reaching implications, and no where does it state that you are allowed to refuse to cancel my contract, it only says that you can charge me fees and such, so no I don't accept your statement.In addition I find your final sentence both insulting and borderline threatening me not to take further action, statements like " language is flawless" and mentioning the attorney general and Revdex.com does NOT INTIMIDATE ME, I repeat, DOES NOT INTIMIDATE ME. so if your intent was to scare me into dropping this, where I am right that NOWHERE does it state in the contract I signed that you can refuse to cancel my agreement at all. If the contract did state that, I would never have brought this to the Revdex.com, but the way you are operating is both unethical and in my opinion illegal, and I will not be bullied by a contract where a business is trying to hold hostage my bank account and extend and give me more fees for a service that I don't even use, when the contract doesn't even state it can refuse to cancel my contract once I have filled my contractual obligation, which I have in full. The very language of said and any contract is not to imply certain circumstances, but is to clearly spell out everything, if you have drafted said contracts incorrectly, then I have not been given due justice and you should do the right thing and allow this contract to be cancelled and if you wish to then bill me for a supposed amount, that is your choice. To be clear, this is not about just the 60 bucks, it is about you breaking you contract and your word and that this is America and if I fulfill my contractual obligation for the first year, you own contract states I can be released from it!.

When I signed up at World Gym back in May 2011. the terms were deduction from bank account then I start getting extra charges from a credit place . I called and [redacted] who once again was not there I wanted to confirm my bank account number I never got a phone call and I gave them my number over the phone. It never got taken care of and it down there twice with the statement it took probably 2 mths I even called the credit place and they said they couldn't do anything about it. [redacted] was never available and when I finally did speak to her it was always I will take care of it. The banking account number was correct. Last summer 2012 I broke both my wrist so my orthopedic doctor wrote me a letter per my request to put a freeze on my account from August 2012 to December 2012. I brought letter to the gym and handed it to [redacted] the employee and she said she would forward it to [redacted]. well has I keep seeing $20.00 being deducted from my account which led me to believe the letter was never acknowledged. I phoned couple of times and I no response from [redacted] went down there on a Saturday and young girl said I wll let [redacted] know to call again no call. At this point I was frustrated with poor management and poor customer service. Back on May 7th 2013 I decided to cancel out my membership completely my wrist still can not tolerate putting pressure on them so I went down to the gym and [redacted] was there surprisely told her I would like to cancel membership and that I never recieved a phone call regarding my freeze on my membership. I told her I would like reinbursement for those months and she said her policy states memberships can not be freezed I told her I had doctors and of course she never saw it. I asked to see the policy where it says that because no one ever informed me even when I brought the note . [redacted] said I do not have a policy I said then who's policy is it and she said hers. She proceeds to say she will waive last payment and give me a gift certificate . I told her I probably don't even need to pay last payment because I am cancelling on May 7ath 2013 and why would I want a gift certificate I am cancelling due to my wrists and I will not be referring anyone here and she said that was all she could do .. I asked for one of those forms when I first signed up and she said they are secure . [redacted] dd nothing but give me a run around and tried to get as much money as possible.Product_Or_Service: membership to gymDesired Settlementis to get back what she owes to me for poor management and poor customer service . If she had even acknowledge my phone calls and letter I would feel better but do not want this to happen to othersBusiness' Initial Response In response to [redacted] inquirey concerning her membership here, pls note that credit card information issued to us for monthly deduction are directly from her credit card. The credit company that she speaks of is our billing co. (not credit bureau)They are responsbile for transferring funds from members acct to ours. The response we receive when credit cards declined is issued from her credit card company, not our billing company. The billing company will inform customer immediately to correct the situation to avoid additional charges.[redacted] indeed did freeze her membership back in Aug 2012. Upon researching the situation we believe due to an electrical surge we experience forced us to completely change over our software system that her acct was not properly frozen from 08/1/2012 to 11/1/2012 (we have a copy of her freeze form). When [redacted] came in to cancel her membership we waived her final payment on behalf of our error, so there would be no additional charges to her acct. We would also like to extend a one year membership for her to use when her wrists are feeling better. We will also assign her a personal trainer (at no charge) to design a program to strengthen her wrists. We apologize for any inconvience she may have experience and look forward to servicing her needs in the future.[redacted] Consumer's Final Response I would like a written agreement from World's I do need surgery in my right thumb from a broken tendon whick was caused by my broken wrist not sure when schedule for but would like to be able to recommend when they should start this membership after I see doctor on july 22ndBusiness' Final Response Hey [redacted]'s membership was cancelled and her last payment was reversed (as we agreed to) on 6/7/13 The billing company said it would take 3 to 5 days and that the payment has already been credited to her account she needs to check her statement thank you ________________________________________

World Gym is trying to make me pay an overdue balance after I have been feed for over 5 months. I had no knowledge that my membership was still activeI signed up with World Gym in December of 2012 after returning from Basic Training. After almost a year I had began to workout at a different gym. After changing debit cards I was unaware that World Gym was still trying to take money out. I thought I had only signed up for a 1 year contract. After a few months I was positive that my contract was up after not seeing any money being taken out and not hearing anything from the gym. Now in late March I received an email that I have an overdue balance of [redacted] dollars. I tried contacting the [redacted] to ask why I wasn't notified right away and his response was it is the members responsibility to keep up with the billing. I refuse to pay the fees of 5 months worth of payments when I didn't even know I still had a membership with the gym. I tried asking to cancel my account that way I wouldn't keep accumulating late fees and I could work on paying off my balance, the [redacted] said I needed to pay everything before I can close my account.Desired SettlementI want my account cancelled and I want to pay off what I owe without the fees. I now have a Planet Fitness membership and when my debit card expired they were more than happy to waive the fee for me. In an instance like this I don't understand why they can't not come to an agreement.Business Response Thank you for emailing me the details of the complaint. I have looked into [redacted]'s account, [redacted] signed up for a no-commitment membership and all he needed to do too cancel was give us a thirty day notice and fill out a cancellation form. As long as [redacted] did not have an outstanding balance on his account he would have been good to cancel. [redacted] did not update his billing information with us and never came into cancel, now he has a balance. The contract states what the member needs to do to cancel their membership, that step was never taken. For [redacted] to assume his membership was cancelled without actually doing so or calling us to inquire about his account is irresponsible on his behalf.

My contract with World Gym was up in November 2013. I cancelled my membership in writing on December 27,2013 to be effective for Jan. 1, 2014. After I cancelled my membership with World Gym in writing on December 27, 2013 to have my membership cancelled for January 1, 2014 World Gym continued to debit funds from my bank account until April 30, 2014. I have filed a dispute with my bank ([redacted]) and contacted World Gym multiple times through mail, phone, and in person. They [redacted] not do anything about the situation. I want all money paid to World Gym after January 1, 2014 refunded to me.Desired SettlementI want all money paid from me to World Gym after January 1, 2014 refunded. Business Response [redacted] claims to have sent us a cancellation letter in January but has no proof of doing so. Our contract requires a certified letter of cancellation, therefore if [redacted] took that step there would be no question that he cancelled. Not to mention [redacted]'s account was charged several times after he claimed to have cancelled and he never stopped in to inquire?If [redacted] took the steps provided on his contract to cancel he would be in this situation. The balance needs to be paid and then he may cancel the membership. No refund [redacted] be issued.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I do not accept this response as a solution and I [redacted] take legal action against this business, as they stole from me.

World Gym is refusing to remove my information from their system. They have sent me automated advertisements even though I am on the Do Not Call List.Received a call from World Gym located at the Greendale Mall in Worcester this afternoon (4/15/13 at 1:29pm). It was an automated/robo call telling me to sign up with them again. When I contact the Gym, after giving them my last name and phone number that was used, they would not remove my information and I was told to "just go ahead and call and file a complaint". They had no intention of removing my name or number from their call list. I have been and on the do not call list for years now and continue to be.Desired SettlementRemove all of my Information from their databases and remove my wife's information from their databases. I have given them my last name & phone number and they refuse to do so.Business' Initial Response Both [redacted] and his wifes information have been removed from our system.Consumer's Final Response World Gym has continued to send automated robo-calls to my phone via voice and now text messages. I have logged a compliant against them via Revdex.com and the DoNotCall list. They continue to harass me into re-joining with them even though I have not been a member in over 2yrs now and have no interest in going back to their Gym. All of my dues were paid in full, and always on time. At this point there should be no reason that I should be receiving automated messages/texts from them.

Membership has been terminated as of last year and is still making unauthorized debits from my account. Over the past two years I have had many difficulties with their billing system. I have been double charged many times and contacted the [redacted] each time to have them fix the issue. They either never contact you back or don't fix the issue. They have claimed the double charges were caused by money being not in the account, I checked my bank statements and can prove there has been sufficient money there and no need for the double charges. More recently I had cancelled my membership with them in November of 2013 , meaning my last charge from world gym on my account would have been on December 28,2013 and then the membership is no longeDesired SettlementOver the past two years I have had many difficulties with their billing system. I have been double charged many times and contacted the [redacted] each time to have them fix the issue. They either never contact you back or don't fix the issue. They have claimed the double charges were caused by money being not in the account, I checked my bank statements and can prove there has been sufficient money there and no need for the double charges. More recently I had cancelled my membership with them in November of 2013 , meaning my last charge from world gym on my account would have been on December 28,2013 and then the membership is no longer. I have signed proof of this. I have been charged once again as of 1/28/2013 and have informed world gym of it. They have not tried to fix the problem let alone take the time to speak with me. I would like my [redacted] back from the charge on my account that should not have been.

When I signed up at World Gym back in May 2011. the terms were deduction from bank account then I start getting extra charges from a credit place . I called and [redacted] who once again was not there I wanted to confirm my bank account number I never got a phone call and I gave them my number over the phone. It never got taken care of and it down there twice with the statement it took probably 2 mths I even called the credit place and they said they couldn't do anything about it. [redacted] was never available and when I finally did speak to her it was always I will take care of it. The banking account number was correct. Last summer 2012 I broke both my wrist so my orthopedic doctor wrote me a letter per my request to put a freeze on my account from August 2012 to December 2012. I brought letter to the gym and handed it to [redacted] the employee and she said she would forward it to [redacted]. well has I keep seeing $20.00 being deducted from my account which led me to believe the letter was never acknowledged. I phoned couple of times and I no response from [redacted] went down there on a Saturday and young girl said I wll let [redacted] know to call again no call. At this point I was frustrated with poor management and poor customer service. Back on May 7th 2013 I decided to cancel out my membership completely my wrist still can not tolerate putting pressure on them so I went down to the gym and [redacted] was there surprisely told her I would like to cancel membership and that I never recieved a phone call regarding my freeze on my membership. I told her I would like reinbursement for those months and she said her policy states memberships can not be freezed I told her I had doctors and of course she never saw it. I asked to see the policy where it says that because no one ever informed me even when I brought the note . [redacted] said I do not have a policy I said then who's policy is it and she said hers. She proceeds to say she will waive last payment and give me a gift certificate . I told her I probably don't even need to pay last payment because I am cancelling on May 7ath 2013 and why would I want a gift certificate I am cancelling due to my wrists and I will not be referring anyone here and she said that was all she could do .. I asked for one of those forms when I first signed up and she said they are secure . [redacted] dd nothing but give me a run around and tried to get as much money as possible.Product_Or_Service: membership to gymDesired Settlementis to get back what she owes to me for poor management and poor customer service . If she had even acknowledge my phone calls and letter I would feel better but do not want this to happen to othersBusiness' Initial Response In response to [redacted] inquirey concerning her membership here, pls note that credit card information issued to us for monthly deduction are directly from her credit card. The credit company that she speaks of is our billing co. (not credit bureau)They are responsbile for transferring funds from members acct to ours. The response we receive when credit cards declined is issued from her credit card company, not our billing company. The billing company will inform customer immediately to correct the situation to avoid additional charges.[redacted] indeed did freeze her membership back in Aug 2012. Upon researching the situation we believe due to an electrical surge we experience forced us to completely change over our software system that her acct was not properly frozen from 08/1/2012 to 11/1/2012 (we have a copy of her freeze form). When [redacted] came in to cancel her membership we waived her final payment on behalf of our error, so there would be no additional charges to her acct. We would also like to extend a one year membership for her to use when her wrists are feeling better. We will also assign her a personal trainer (at no charge) to design a program to strengthen her wrists. We apologize for any inconvience she may have experience and look forward to servicing her needs in the future.[redacted] Consumer's Final Response I would like a written agreement from World's I do need surgery in my right thumb from a broken tendon whick was caused by my broken wrist not sure when schedule for but would like to be able to recommend when they should start this membership after I see doctor on july 22ndBusiness' Final Response Hey [redacted]'s membership was cancelled and her last payment was reversed (as we agreed to) on 6/7/13 The billing company said it would take 3 to 5 days and that the payment has already been credited to her account she needs to check her statement thank you ________________________________________

In 2011 my wife [redacted] signed up for and paid in full for 1 years service at Worlds Gym. After her year was complete she was charged [redacted] was taken to collections in regards to a [redacted] from Worlds gym. She was charged without knowing she had to go in and cancel the account. She assumed that once her year was up she would stop being charged and she was not notified that she would keep being chargedDesired SettlementWe would like this bill to be removed form her credit report and the bill be erased entirely.Business Response [redacted] signed up for a monthly, one year commitment membership at World Gym on [redacted] 2009. All of her payments went through automatically up until [redacted] of 2011 when they started getting declined. The balance was never taken care of despite multiple attempts by phone, email, and mail from World Gym to collect it. She never came into the gym to cancel, therefore, her balance was sent to collections. The contract that she signed, states that "all memberships that are for a minimum of 12 months or 24 months (initial period) will automatically continue for all monthly EFT contracts after termination of initial period. Membership may be cancelled beginning first month following initial period by providing written notice of cancellation no later than 30 days prior to the next month's billing." It also states "It is understood that the amount and extent to which I participate in exercise and other activities within the premises is my responsibility. Your failure to use World Gym facilities does not constitute grounds for a refund or obligation to make said payments". Since she signed and agreed to these terms, her balance will not be waived. She can pay the amount in full with the gym and we will be happy to take it out of collections, or she will need to go through the collection agency. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)She was not informed by any of those methods and she was not aware of having to go in to cancel her membership. The fact is in a year she only used your services only a few times due to unpleasant experiences at the gym. We will be prepared to take legal action if necessary to ensure this is removed from collections.Final Business Response Again, the contract that she signed clearly states the cancellation policy. It also explains that it is the members responsibility to use the gym that she signed up for. "Your failure to use World Gym facilities does not constitute grounds for a refund or obligation to make said payments" You have also stated that she never even made an attempt to cancel. Multiple calls, emails, and letters were sent out in 2011 to inform her that her payments weren't going through and that it would be sent to collections if no action was taken. These were obviously ignored. World Gym will not waive the balance and take it out of collections. She agreed to these terms when she signed the contract on [redacted] 2009 and is therefore responsible for the balance.

World gym refuses to cancel my contract and stop eft's even though I fulfilled my initial year obligation.On 3-9-12, I signed and entered a one year membership contract at world gym on their shrewsbury, ma location, after several months I stopped using the gym. I had the automatic eft dedcutions on my bank account. I fulfilled my year obligation I signed up for and could no longer afford these payments, I was told at the time of signup if I cancelled after the first year, I could do so at any time no problem. I contacted world gym to cancel my account and was told that location was closed and that they cannot cancel account without me coming down in person, but that it wouldn't be a problem. On 8/30 I drove to the Neponset street location and when I spoke to the woman working at the desk she informed me I had to pay her a balance of 60 dollars to cancel my account from two insufficient fee transactions and two ten dollar fee transactions assessed to my account. I told her they can bill me by mail but I want my account closed, so said she could not cancel the account without me paying her, so I asked to speak to the [redacted]. A [redacted] named [redacted] came over and again stated he refused to close my account unless I gave them money. I got them to make a photo copy of my contract and told them I want your corporate number and they said no, we don't have it. I asked them to look it up, they said no they cant that I need to look it up at home, I went home to realize no main corporate number is listed. After reviewing my contract I had signed all it says is to give 30 day notice for withdrawls to stop, and does mention fees can be assessed but nowhere in it does it state they have the right to refuse to cancel a contract without payment of any type of balance they decided to as to my account. If they want to bill me fine, but they have no legal ground and no authority to hold hostage my bank account to their deductions and to refuse to cancel a contract once my initial obligation has been met.Desired SettlementI simply want them to cancel my account, that is allBusiness Response September 19, 2013Case #XXXXXX: Ms. [redacted]To Whom It May Concern,Ms. [redacted] was given correct information by the Worcester World Gym location that World Gym has the right to refuse cancellation of any membership with a delinquent balance. On the back of the member's agreement, under the titled section: Fees, Ms. [redacted] can see that her agreement states as follows:Should you default on any payment obligation called for in this agreement, we will have the right to declare the entire remaining balance due and payable immediately and you agree to pay all allowable interest and all costs of collection, including without limitation collection agency fees, court costs and attorney fees. A default occurs when any payment due under this agreement is returned due to insufficient funds or outdated or changed account information...One can see that the contract clearly states what constitutes a defaulted payment and that we have the right to take collective action if necessary. Thereby affirming that any payment obligation is owed to us per the terms of her membership agreement. This section clearly states, redundantly, that we would not accept a cancellation with a payment obligation or else we would not entertain taking collective action.The overdue balance that Ms. [redacted] has accrued is owed to World Gym and cancellation is not accepted unless a paying member is up-to-date regarding membership fees.Jamie [redacted]Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)What you can clearly see is that the context of what is on that contract is being mis-construed by this company. Underneath said fees section, it doesn't state anything about cancelling a contract and refusing to do so without simply billing me for the amount I so call owe them. What this business response declined to write is under same page underneath "consumer's right to cancellation" is as follows: You may cancel this contract without any penalty or further obligation... and then lists how to go about said cancellation, it asks me to send a certified letter, if that's what it truly takes I will do so. Nowhere in this contract does it link fees to refusing to cancel a contract.In addition, I find the statement that that manager told me correct thing insulting, especially due to fact refused to give me a corporate number and when asked where to get it told oh look on the website, where in fact no corporate number is listed, that manager was misleading and had no regard for me and no thought to how it would be to check online to find that in fact there is no corporate number.And to clarify, although I don't agree or any way belive they have charged these fees rightfully to me, I at this point am not saying they cant bill me by mail and not my account, but there is no language in this document to say that they can continue to try to debit my bank account against my will or to refuse to cancel the contract without payment for so called fees I supposedly owe them. If there was said language in that document, which I did obtain a copy of, they would have quoted that specific language in their response, as they did not my claim is the valid one.Final Business Response Under the Fees section in your agreement, the first line states: "Should you default on any payment obligation..." This specifically states that defaulting on any monthly payment is owed to us as far as taking collective action. The fact that the agreement goes as far as stating this implies that you may not cancel with a payment obligation to us. No where on your agreement does it state that you will be sent a bill in the mail but rather that it will be deducted monthly out of your account and that you have the right to cancel as long as you have fulfilled any obligation to us; that is not the case here. If you have not fulfilled your half of the agreement and there is money owed to us then you have no right to cancel automatic withdrawals. Be aware that the agreement that you signed meets the standards of the state of Massachusetts, the attorney general and the Revdex.com so the language that is provided is flawless and allows us to continue to practice in this manner.Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)Your very statement emphasizes the word "implied", which by its very own definition is not definite, you are reaching here to say the least. As I have stated if you wish to bill me BY MAIL that is your choice and I will fight you every step of the way, however, nowhere is it stated, and lets be clear contracts and agreement are about stated truths no reaching implications, and no where does it state that you are allowed to refuse to cancel my contract, it only says that you can charge me fees and such, so no I don't accept your statement.In addition I find your final sentence both insulting and borderline threatening me not to take further action, statements like " language is flawless" and mentioning the attorney general and Revdex.com does NOT INTIMIDATE ME, I repeat, DOES NOT INTIMIDATE ME. so if your intent was to scare me into dropping this, where I am right that NOWHERE does it state in the contract I signed that you can refuse to cancel my agreement at all. If the contract did state that, I would never have brought this to the Revdex.com, but the way you are operating is both unethical and in my opinion illegal, and I will not be bullied by a contract where a business is trying to hold hostage my bank account and extend and give me more fees for a service that I don't even use, when the contract doesn't even state it can refuse to cancel my contract once I have filled my contractual obligation, which I have in full. The very language of said and any contract is not to imply certain circumstances, but is to clearly spell out everything, if you have drafted said contracts incorrectly, then I have not been given due justice and you should do the right thing and allow this contract to be cancelled and if you wish to then bill me for a supposed amount, that is your choice. To be clear, this is not about just the 60 bucks, it is about you breaking you contract and your word and that this is America and if I fulfill my contractual obligation for the first year, you own contract states I can be released from it!.

Continued charging me after membership cancellation. Claim I never submitted a cancellation.Since 2011 I have been involved with three interstate moves. After the first [redacted] in [redacted] I canceled my membership via certified mail. Charges stopped. I disposed of my receipt and the copy of my contract at that time as I no longer had need of them in my records. Subsequent to that, the charges returned on my husband's credit card statement. I called to inquire and was informed by a male employee that I was not in the system whatsoever, that I did NOT have a membership, that there was no record of my having had a membership at their facility, and that there was no possible way for them to charge our card. The charges shortly thereafter stopped appearing on the statement. Recently, the charges returned. When I called and spoke to a female employee, we were informed that I was, indeed, in the system; that they had no record of my requesting a cancellation; that they have been charging me and will continue charging me unless we pay to send a SECOND certified letter; that verbal requests were insufficient. I requested their email so that I could send a scanned written cancellation. My request was denied because it is their policy that I have to be able to confirm that I made a request and that they would not respond to an email letting me know that they had received said request as confirmation. I now live in [redacted] yet for some reason am still paying for a [redacted] gym membership that I already canceled. On my way to send another certified letter to this place and am hoping that this time they actually respect my request. I shouldn't have to save my receipt in perpetuity as confirmation that they won't start charging me five years from now!Desired SettlementI moved out of state in [redacted] 2011 and canceled my membership once my change-of-address was approved. I would love to be refunded for all of their charges since, but don't see this as likely since I disposed of my receipt at that time. At the very least, I want their practices scrutinized as they are clearly not being above-board. How many other people is this happening to??Business Response There is no record of any attempt to cancel this membership. It has been active since 2011 and the charges have never ceased. The membership has been cancelled for [redacted] and will not be billed again going forward.

World Gym is refusing to remove my information from their system. They have sent me automated advertisements even though I am on the Do Not Call List.Received a call from World Gym located at the Greendale Mall in Worcester this afternoon (4/15/13 at 1:29pm). It was an automated/robo call telling me to sign up with them again. When I contact the Gym, after giving them my last name and phone number that was used, they would not remove my information and I was told to "just go ahead and call and file a complaint". They had no intention of removing my name or number from their call list. I have been and on the do not call list for years now and continue to be.Desired SettlementRemove all of my Information from their databases and remove my wife's information from their databases. I have given them my last name & phone number and they refuse to do so.Business' Initial Response Both [redacted] and his wifes information have been removed from our system.Consumer's Final Response World Gym has continued to send automated robo-calls to my phone via voice and now text messages. I have logged a compliant against them via Revdex.com and the DoNotCall list. They continue to harass me into re-joining with them even though I have not been a member in over 2yrs now and have no interest in going back to their Gym. All of my dues were paid in full, and always on time. At this point there should be no reason that I should be receiving automated messages/texts from them.

My contract with World Gym was up in November 2013. I cancelled my membership in writing on December 27,2013 to be effective for Jan. 1, 2014. After I cancelled my membership with World Gym in writing on December 27, 2013 to have my membership cancelled for January 1, 2014 World Gym continued to debit funds from my bank account until April 30, 2014. I have filed a dispute with my bank ([redacted]) and contacted World Gym multiple times through mail, phone, and in person. They [redacted] not do anything about the situation. I want all money paid to World Gym after January 1, 2014 refunded to me.Desired SettlementI want all money paid from me to World Gym after January 1, 2014 refunded. Business Response [redacted] claims to have sent us a cancellation letter in January but has no proof of doing so. Our contract requires a certified letter of cancellation, therefore if [redacted] took that step there would be no question that he cancelled. Not to mention [redacted]'s account was charged several times after he claimed to have cancelled and he never stopped in to inquire?If [redacted] took the steps provided on his contract to cancel he would be in this situation. The balance needs to be paid and then he may cancel the membership. No refund [redacted] be issued.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I do not accept this response as a solution and I [redacted] take legal action against this business, as they stole from me.

World Gym is trying to make me pay an overdue balance after I have been feed for over 5 months. I had no knowledge that my membership was still activeI signed up with World Gym in December of 2012 after returning from Basic Training. After almost a year I had began to workout at a different gym. After changing debit cards I was unaware that World Gym was still trying to take money out. I thought I had only signed up for a 1 year contract. After a few months I was positive that my contract was up after not seeing any money being taken out and not hearing anything from the gym. Now in late March I received an email that I have an overdue balance of [redacted] dollars. I tried contacting the [redacted] to ask why I wasn't notified right away and his response was it is the members responsibility to keep up with the billing. I refuse to pay the fees of 5 months worth of payments when I didn't even know I still had a membership with the gym. I tried asking to cancel my account that way I wouldn't keep accumulating late fees and I could work on paying off my balance, the [redacted] said I needed to pay everything before I can close my account.Desired SettlementI want my account cancelled and I want to pay off what I owe without the fees. I now have a Planet Fitness membership and when my debit card expired they were more than happy to waive the fee for me. In an instance like this I don't understand why they can't not come to an agreement.Business Response Thank you for emailing me the details of the complaint. I have looked into [redacted]'s account, [redacted] signed up for a no-commitment membership and all he needed to do too cancel was give us a thirty day notice and fill out a cancellation form. As long as [redacted] did not have an outstanding balance on his account he would have been good to cancel. [redacted] did not update his billing information with us and never came into cancel, now he has a balance. The contract states what the member needs to do to cancel their membership, that step was never taken. For [redacted] to assume his membership was cancelled without actually doing so or calling us to inquire about his account is irresponsible on his behalf.

In 2011 my wife [redacted] signed up for and paid in full for 1 years service at Worlds Gym. After her year was complete she was charged [redacted] was taken to collections in regards to a [redacted] from Worlds gym. She was charged without knowing she had to go in and cancel the account. She assumed that once her year was up she would stop being charged and she was not notified that she would keep being chargedDesired SettlementWe would like this bill to be removed form her credit report and the bill be erased entirely.Business Response [redacted] signed up for a monthly, one year commitment membership at World Gym on [redacted] 2009. All of her payments went through automatically up until [redacted] of 2011 when they started getting declined. The balance was never taken care of despite multiple attempts by phone, email, and mail from World Gym to collect it. She never came into the gym to cancel, therefore, her balance was sent to collections. The contract that she signed, states that "all memberships that are for a minimum of 12 months or 24 months (initial period) will automatically continue for all monthly EFT contracts after termination of initial period. Membership may be cancelled beginning first month following initial period by providing written notice of cancellation no later than 30 days prior to the next month's billing." It also states "It is understood that the amount and extent to which I participate in exercise and other activities within the premises is my responsibility. Your failure to use World Gym facilities does not constitute grounds for a refund or obligation to make said payments". Since she signed and agreed to these terms, her balance will not be waived. She can pay the amount in full with the gym and we will be happy to take it out of collections, or she will need to go through the collection agency. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)She was not informed by any of those methods and she was not aware of having to go in to cancel her membership. The fact is in a year she only used your services only a few times due to unpleasant experiences at the gym. We will be prepared to take legal action if necessary to ensure this is removed from collections.Final Business Response Again, the contract that she signed clearly states the cancellation policy. It also explains that it is the members responsibility to use the gym that she signed up for. "Your failure to use World Gym facilities does not constitute grounds for a refund or obligation to make said payments" You have also stated that she never even made an attempt to cancel. Multiple calls, emails, and letters were sent out in 2011 to inform her that her payments weren't going through and that it would be sent to collections if no action was taken. These were obviously ignored. World Gym will not waive the balance and take it out of collections. She agreed to these terms when she signed the contract on [redacted] 2009 and is therefore responsible for the balance.

Membership has been terminated as of last year and is still making unauthorized debits from my account. Over the past two years I have had many difficulties with their billing system. I have been double charged many times and contacted the [redacted] each time to have them fix the issue. They either never contact you back or don't fix the issue. They have claimed the double charges were caused by money being not in the account, I checked my bank statements and can prove there has been sufficient money there and no need for the double charges. More recently I had cancelled my membership with them in November of 2013 , meaning my last charge from world gym on my account would have been on December 28,2013 and then the membership is no longeDesired SettlementOver the past two years I have had many difficulties with their billing system. I have been double charged many times and contacted the [redacted] each time to have them fix the issue. They either never contact you back or don't fix the issue. They have claimed the double charges were caused by money being not in the account, I checked my bank statements and can prove there has been sufficient money there and no need for the double charges. More recently I had cancelled my membership with them in November of 2013 , meaning my last charge from world gym on my account would have been on December 28,2013 and then the membership is no longer. I have signed proof of this. I have been charged once again as of 1/28/2013 and have informed world gym of it. They have not tried to fix the problem let alone take the time to speak with me. I would like my [redacted] back from the charge on my account that should not have been.

Continued charging me after membership cancellation. Claim I never submitted a cancellation.Since 2011 I have been involved with three interstate moves. After the first [redacted] in [redacted] I canceled my membership via certified mail. Charges stopped. I disposed of my receipt and the copy of my contract at that time as I no longer had need of them in my records. Subsequent to that, the charges returned on my husband's credit card statement. I called to inquire and was informed by a male employee that I was not in the system whatsoever, that I did NOT have a membership, that there was no record of my having had a membership at their facility, and that there was no possible way for them to charge our card. The charges shortly thereafter stopped appearing on the statement. Recently, the charges returned. When I called and spoke to a female employee, we were informed that I was, indeed, in the system; that they had no record of my requesting a cancellation; that they have been charging me and will continue charging me unless we pay to send a SECOND certified letter; that verbal requests were insufficient. I requested their email so that I could send a scanned written cancellation. My request was denied because it is their policy that I have to be able to confirm that I made a request and that they would not respond to an email letting me know that they had received said request as confirmation. I now live in [redacted] yet for some reason am still paying for a [redacted] gym membership that I already canceled. On my way to send another certified letter to this place and am hoping that this time they actually respect my request. I shouldn't have to save my receipt in perpetuity as confirmation that they won't start charging me five years from now!Desired SettlementI moved out of state in [redacted] 2011 and canceled my membership once my change-of-address was approved. I would love to be refunded for all of their charges since, but don't see this as likely since I disposed of my receipt at that time. At the very least, I want their practices scrutinized as they are clearly not being above-board. How many other people is this happening to??Business Response There is no record of any attempt to cancel this membership. It has been active since 2011 and the charges have never ceased. The membership has been cancelled for [redacted] and will not be billed again going forward.