World Gym

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Besides my complaint to Revdex.com, I have lodged a complaint with the Indiana Department of Insurance Medasist Hospital has agreed to receive a sum that has satisfied their accounts However, I paid $19,dollars to the hospital and have not been reimbursed for that part of the claim I am unsatisfied until that is paid Regards, [redacted] ***

Mr [redacted] cancelled his gym membership on Sept 9, and paid his cancellation fee of months dues It was an error on our part that he was billed on October 1, I am a little astounded that he filed this so quickly before even giving us a chance to correct the mistake He could have spoke to anyone at the front desk and left a message with them and our manager would have called him back He did call on October and spoke to our front desk manager who credited his credit card back for the dues that we mistakenly took on October He is cancelled out and will not be charged again

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The response from the business in a lieThe insured person did sign the authorization for me to contact the company on her behalf Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I seem to be going around in circles with them and wasting time which is precisely what they want in the hopes I will simply abandon this complaint.I have made several specific complaints regarding their inadequate and incorrect advising on my insurance policy and all they have done to this point is quote policy language which I already knew.I'm investing significant time with this complaint and getting nothing but useless replies from IMGHow many times do I have to file rebuttal's to IMG's lame responses before I receive specific answers?The problem is that the policy language was not clear to me at the time I enrolled and I asked an IMG agent for clarification who did not tell me exactly what I needed to doMoreover, though the policy language states that it is possible to purchase months of out of country coverage plus months of home country coverage, this, in fact, was not possible when I enrolled in the policy as it was only possible to purchase (via IMG's website) month of home country coverage for every months of out of country coverage meaning a maximum policy period (including home country coverage) of monthsAnd there was not a renewal notice sent to me prior to the commencement of the home country coverage as the current policy language seems to indicateThe IMG agent at the time told me to renew before August 1, to extend the policy and associated home country coverage which is exactly what I did.The one time IMG partially addressed my complaint (prior to filing with the BB) is below:"If you are now home in the US you would not eligible for coverage To take full advantage of the months of home country coverage selected you would have had to return home months prior to the Expire Date Our Certificate holder service vice president advised that we are not able to make an exception on this policy I apologize that this information wasn't presented to you more clearly by Ms [redacted] in April and June when you discussed this with her She was let go several months ago." IMG had admitted that their agent did not properly advise me yet seem to claim that it is not the company's problem because she was subsequently terminated which is a totally unsatisfactory and unprofessional response.Regards, [redacted]

Yes, we are changing our membership format.As a new owner, I have the ability to change No contracts are "lifetime" Maybe to that specific business entity, but as a new entity it does not have to be obligated.We are in the process of upgrading the facility and simply cannot sustain with minimal membership fees such as this Outside of keeping the doors open, our goal is to create a better facility with more services Thus the increase in membership dues.Memberships are currently $per month for our basic program, $per month for our membership that includes group exercise, tanning and kids club access, $per month that includes full access to everything including athletic/boot camp classes.We apologize for the inconvenience and appreciate your patience and understanding We hope you enjoy seeing the upcoming progress and new services brought to the fitness centerThank you

On 10/23/15 Ms. [redacted] signed up for a 1 year minimum gym membership for $10 per month. The contract states "World Gym will access a $35 fee for all rejected credit card and/or bank accounts debits....Credit card and bank account changes are the sole responsibility of the member to update... their membership billing information so that monthly bills are not late." The contract also states "World Gym reserves the right to charge debit/credit cards or bank accounts for all overdue balances and late fees.". On January 3, Ms. [redacted] 's card was billed for January dues. The card declined for a Do Not Honor code and a $35 insufficient funds fee was added to her account. On or around January 7 we sent emails to all who were in arrears with us for January dues. On January 15th, we tried to bill Ms. [redacted] for January 15th rate guarantee fee as stipulated in the membership agreement. Again, they were declined for a Do Not Honor code and again a $35 fee was assessed. On January 19, we sent another email to her to let her know that we did not receive her dues and her account was in arrears of $99. On January 22, we called Ms. [redacted] and left a message regarding her account. On January 24, Ms [redacted] changed her credit card for us to bill. On January 31 we used the new card on file to pay her past due balance of $99 as stipulated in the membership agreement. On February 8, Ms [redacted] spoke to our manager Shannon about getting a refund for the $99. Shannon told her we do not give refunds but offered her 1 of the $35 fees back in the form of dues. Shannon put her account on for free months for February, March, April, and May dues so that she will not be billed for 4 months ($40 of dues). This is not protocol for us but was done by a manager as a good faith customer service to keep a member happy. World Gym did not have to give anything to this member. See attachments.Thank you.

Company's response below:BusinessName: WORLD GYM BEACHYourName: [redacted] ***TourTitle: [redacted] / [redacted] YourEmail: [redacted] ComplaintID: [redacted] Response: To Whom It May Concern, The customer complaint has been handled, [redacted] 's membership has been cancelled and a pro-rated refund was send through certified mail as he requested in his Revdex.com complaint desired settlementWorld Gym Beach is open hours a Day Monday mornings at 3am through Sunday nights at 8pm, we close Sunday nights at 8pm through Monday mornings at 3am to clean gym, sanitize restrooms and locker rooms and service all equipment starting 1/8/World Gym Beach's website, all hour window signs and club hours sign on front door state clearly these are the hours of operationWorld Gym Beach emailed and called members prior to starting these new hours on 1/8/World Gym Beach has been operating and in business at this location since 7/with thousands of satisfied members

On Jan 26, this Member sign up for a term membership with a automatic renewal month to monthCancel instructions must be in writing and submitted to our billing companyNo reason is required but account must be current to cancelMembers card was declined in Dec and account became delinquentMultiple attemps were made to contact member through calls, letters and messagesAfter months of attempting to contact member with no success or reply her account was turned over to a collection agencyThere are no notes about member requesting cancellation instructions, if so we would have explained that her account was delinquent and term needed to be fulfilled in order to cancel account

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below This does not address the issue I raised initially on the phone I want to pay the remaining months in full right now, because I do not wish to expose my new address to the gymThe gym would receive all of the money they are owed over the remainder of the contract and the relationship would be severed immediatelyThis is a very reasonable request and the representative on the phone was not able to explain or provide reason why this was not possibleAgain it is more than fair and equitable to all, as the gym gets the full dues they are owed, and I get peace of mind that they will not automatically continue to charge my account after the year is over Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] The reply is general and does not address the specifics of my claimHowever, I will wait for the business to perform this action and, if it does address my claims, will consider this complaint resolved Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:Mr [redacted] is only basing his statements on the email traffic I started because no one would return phone calls about the matterLack of information or lack of confirmation of my actions may not be agreed upon, as long as any past or future debts or transaction from World Gym are corrected I will accept that as acceptable closure for this complaint Regards, [redacted] ***

Member signed up for a month minimum gym membership on 3/14/ The contract states that member must pay months of dues before they can cancel The contract also states that member can cancel early with proof of move more than miles and $buyout fee On 6/11/member called in Per our notes on members account: he's moving to canada in a month and wanted to know how to go about cancellingi explained his options are to prove his move and pay $buyout or wait until january and give a 60-day noticehe wanted to argue and claim that this policy is unenforceablei explained that if he does not have proof of move we dont have to extend the buyout optionhe was upset with the policy but intends to wait until jan and give a 60-day by mail All company policies and procedures were followed

The tracking number shows that the letter was delivered 6/29/so the account should have been cancelled when the account was brought current in with the payment made on 7/17/ It is our error that it wasn't cancelled for August so I have submitted a refund which will process in 5-days and the account is now closed Yours in Health, [redacted] *** Corporate ManagerWorld Gym - Ammon/Rexburg

We are asking for help in resolving our issue with Lomira Auto Sales We purchased a Yukon XL from them on 5-19- We originally found it on the internet They had over pictures of the vehicle, none of them disclosing any body damage They had it listed for $36, We asked why it had been in stock for over days and Alex the salesman stated he thought it was because of the color (tan) I told him I was trusting him to be my eyes and ears since we are in Michigan Again he disclosed no body damage We put a deposit down on 5-8- We then sold our vehicle, bought a plane ticket and I flew out there on 5-19- When I arrived I found a deep gouge in the passenger side door that someone used touch up paint on There was also a deep gouge on the back wheel well At this point I told Alex how disappointed I was that he had not disclosed this damage to me The *** *** Brad stated they had had a large amount of interest on this vehicle and we should be happy

Member signed up in Feb for a month minimum membership The online contract is emailed to member as soon as completed This was this member's second contract with us and the first one was cancelled the same way with the same procedure The contract states that you must make
a minimum of monthly payments before you can cancel with a 60-day written noticeMember canceled and paid her months dues to cancel membership as stipulated in the agreement

Dear ***, Thank you for your correspondenceIn the Case of Job *** he would like to continue to pay, for himself, $per month for the use of both Palm Desert and La Quinta World GymsWe would be glad to accommodate him on his requestHe has just arranged with the La Quinta
location to pay $for himself (and as a side note $for a friend) and we can arrange for him to pay the $to Palm Desert, for himself, as wellAs you can see his arrangement will remain the sameHe might have not understood what Glenn was trying to communicate we apologize for any misunderstandingsPlease have him contact me at his earliest convenience Sincerely *** ***

The person who submitted the inquiry is not the patient nor the Insured Person and neither the patient nor the Insured Person has provided written authorization to share with your organization information protected under confidentiality and privacy laws. If a definite answer to a specific benefits or coverage question is required for any reason, the Insured Person may submit a written request to the Company, including all pertinent medical information, and a written reply will be sent by the CompanyIn the event the Company denies all or part of a claim, the Insured Person has a reasonable opportunity to appeal the denial under which there will be a review of the claim and the determination Insured Persons have days from the date that the notice of denial was mailed within which to appeal the determination, and have the opportunity to submit written comments, documents, records, and other information relating to the claimThe Company’s review will then take into account all comments, documents, records, and other information submitted by the Insured Person relating to the claim, without regard to whether such information was submitted or considered in the initial claim determination

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The message give by IMG is just a copy paste from their terms and conditionsThis is nothing related to my case.I have specifically mentioned all the details in my earlier messageThe clinic has tried to reach IMG for months and they have not responded !!! Can I have some response to it please ?Regards,*** *** ***

Our experience with Sam B*** the salesman was very professional and and honestUnfortunately the good news stops thereOur test drive of about miles did not reveal any negative issues with the truck so we went ahead with the purchaseWhen driving home after the sale we noticed a loud squeaking coming from the brakes and a vibration coming from the rear end at higher speedThe next day we discovered a nail in one of the tires (dealer had already fixed one tire with a nail before purchase) and when we went to look for the jack kit we found that the handles for lowering the spare tire and lug wrench were missingAfter another trip back to the dealership a used jack handle was providedI made an appointment with the dealership to inspect the issues with the brakes and the vibration, letting the service department know that I could only leave the truck for one dayThey did balance the rear tires, which did not fix the vibration issue, and informed me that the brakes were within their safety specs but would continue to squeak because they are metallic brakesThe bottom line is, I spent over $24,on this truck and I should not have to spend repeated trips to the dealership after the purchase only to find out they will not fix the issues

We certainly appreciate the communication and taking the time to try to explain this gentleman’s situation but it appears he is not consistent with his communication. He originally stated that he was paying between $and $per month for the use of two gyms to include Palm Desert and La Quinta. He is now paying $for La Quinta and if he wishes he can pay $for Palm Desert which would keep him in line with what he was paying prior to the sale of the club. We have made this arrangement with many customers so that they were NOT negatively impacted by the transaction. But it is clear that he seems to be having a hard time with the explanation. We would prefer to have a strong rating with the Revdex.com and we have done what we can to keep it that way