World Gym

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I do not need a definite answer for a specific covered benefitI would like to see the list of pre-existing conditions that are not covered by their insuranceThen I would be able to check the list for myself and make sure that my mother's condition which was not covered is on the listPlease send to me the list of non-covered pre-existing conditions
Regards,
*** ***

We are asking for help in resolving our issue with Lomira Auto Sales We purchased a Yukon XL from them on 5-19- We originally found it on the internet They had over pictures of the vehicle, none of them disclosing any body damage They had it listed for $36, We asked why it had been in stock for over days and Alex the salesman stated he thought it was because of the color (tan) I told him I was trusting him to be my eyes and ears since we are in Michigan Again he disclosed no body damage We put a deposit down on 5-8- We then sold our vehicle, bought a plane ticket and I flew out there on 5-19- When I arrived I found a deep gouge in the passenger side door that someone used touch up paint on There was also a deep gouge on the back wheel well At this point I told Alex how disappointed I was that he had not disclosed this damage to me The *** *** Brad stated they had had a large amount of interest on this vehicle and we should be happy

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Charges incurred by an Insured Person and directly or indirectly relating to or arising or resulting from or in connection with certainacts, omissions, events, conditions, charges, consequences, claims, Treatment (including diagnoses, consultations, tests, examinations and evaluations related
thereto), services and/or supplies are excluded from coverage, and the Company provides no benefits or reimbursements and has no liability or obligation for any coverage thereof or therefor. Actual eligibility determinations, benefit verifications, final coverage decisions and claim adjudications, and final payments and/or reimbursements of benefits or claims are determined and adjudicated only after or at the time a proper and complete Proof of Claim is submitted, an opportunity for reasonableinvestigation and/or review is provided, cooperation is received, and all facts and supporting information, including relevant data, information and medical records when deemed necessary or appropriate by the Company, are presented in writing Appealed claims may be further investigated and/or reviewed If a definite answer to a specific benefits or coverage question is requested, the InsuredPerson may submit a written request to the Company and include all pertinent medical information prior to and after the insurance contract effective date, and a reply will be sent by the Company

The individual has sought the assistance of a regulatory agency, therefore, any future responses will be communicated pursuant to that governmental entity's procedures

Certain items must be submitted by the Insured Person to be considered a complete Proof of Claim eligible for consideration of coverage under the insurance (“Proof of Claim”): a duly completed, timely submitted, and signed Claim Form and authorization for release of information. If the Insured Person would like to submit Proof of Claim, instructions and the form are located at http://www.imglobal.com/pdf_forms/claimform-interactive.doc

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowI don't feel I should owe anything to the company with all the money I paid and with the way I was treatedThere was a lack of communication between the locations as well as a lack of communication from the business to meI was treated like a number and not a person and I was lied to and no one there wanted to be fair to meI didn't even get my training session for December and January because the trainer I had disappearedWhen I called to get the issue fixed I was given the run aroundI was never told that the account was put on a freeze, I was never told I had to cancel one to start the training I was told it was an upgradeI was never told its different money until after I was tricked to sign up for a second accountI want the company to take accountability for their actions and mistreatment of this situation as I had to go to such extreme measures to just be heard. Regards, *** ***

I am rejecting this response because:As I stated before I made several call to the gymThe first time I called I was told the membership would be canceledAfter being billed again I called to again ask that the membership be canceledI contacted the gym several times and they deny having record of any callsThese records are supposedly kept by the front desk staffWalter stated that it is against policy to cancel over the phone which in his eyes is proof that I am not being truthfullHowever, Walter himself offered to cancel my membership over the phone last time I talked to himHe also offered to waive the day cancelation policyWhen he told me I would need to pay the "past due ballance" which was charged after I was told the account would be cancelled, I explained that I would be contacting Better BuisnessUpon hearing that, Walter stated that he was no longer willing to cancel my account over the phone or waive the day cancellation periodWalter is playing games and trying to scam people out of a few extra months of dues after his staff tell customers their accounts are closedThere are other reviews online documenting thisWalters response did not resolve anything as far as I am concernedAs I stated before I offered to provide him proof of my calls to the gym and he wasn't intrestedHe stated that if his staff didn't make note of the call, "it didn't happen." I did slander his Buisness online as they have wrongfully charged me and are still charging meThe business again withdrew money from my account after the initial complaint I made to Revdex.comPlease provide any assistance you can to put a stop to this wrong doing.Respectfully *** ***l

members agreement was pulled from collections, balance waived and terminated

Initial Business Response /* (1000, 8, 2016/11/09) */
November 21,
Attention Revdex.com:
Re *** *** & *** ***
In response to your complaint, we made calls and sent letters regarding your accountI have listed these below:
12/13/*** called wanting to cancel,
but per the note in the computer, was told that she is in a year contract and would need to fulfill her yearIt also states we could cancel her out if she came in to fill out the cancellation form, we do not cancel over the phone
I do not show any cancellation and so when the April payment came back denied, here are the dates we tried to contact *** and ***
4/Sent Letter To Both- 4/Left message for both
5/Spoke to ***, he stated he would contact the bank to see what the issue was with card
5/Sent Letter for both
6/Sent Letter for both
7/Left message for both 7/sent Letter for both
8/Sent Letter for Both
9/Left message and sent final Letters
After no response, no letters being returned as bad address, we turned the account over to collection
Sincerely
*** ***
Location Manager
World Gym Cedar lake
Initial Consumer Rebuttal /* (3000, 10, 2016/11/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There was never an attempt to return my calls until I stopped the payment and at that point I was not paying any additional fees because you did Not contact me when I left messages to cancelAlso, ***'s account is set up on my card and he never mentioned you talking to him about his membershipI would have come in to sign a paper to cancel so I'm sure you did not call me and tell me that either
Thanks,
***
Final Business Response /* (4000, 12, 2016/11/21) */
Hello, Attached is a list of dates that we tried to attempted to contact *** and ***Please contact me if you need anything else

Hi,This members account has been canceled on the day this member signed her cancellationshe has no further bills and was let out of her (2) contractual agreements.I don't know who Kaled is, our process of cancellation takes days to process, but that does not mean that member has to pay
Glenn took care of it that day, please disregard the bill from ABC Billing company as they don't see cancellation of the process.If you have any questions please contact me at Sandra LaMont###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

(The following was copy/paste by Revdex.com staff - LST)***From: WorldGymFit

August 16, Dear ***,Thank you for Speaking to me about a week agoAs I explained all our members who are not paid in full and therefore pay monthly sign the agreement that I am presentingPaid in full members sign the same agreement the only difference is that a monthly
paying member agrees and signs to make monthly payments and then go on a month to month agreement thereafter where they can cancel with days written noticeThe rate guarantee fee which the customer signed and all monthly customers must sign states that every January and July, they understand that they will pay a $rate guarantee feeSo the fee is charged to all active members on those two monthsOur membership completely complies with the Pennsylvania State requirements for health clubs and fitness centers.If you have any questions please do not hesitate to contact us.Kind Regards,Bob BOwner

The person who submitted the inquiry is not the Insured Person and the Insured Person has not provided written authorization to share with your organization information protected under confidentiality and privacy laws. Actual eligibility determinations, benefit verifications, final coverage
decisions and claim adjudications, and final payments and/or reimbursements of benefits or claims are determined and adjudicated only after or at the time a proper and complete Proof of Claim is submitted, an opportunity for reasonable investigation and/or review is provided, cooperation is received, and all facts and supporting information, including relevant data, information and medical records when deemed necessary or appropriate by the Company, are presented in writing If a definite answer to a specific benefits or coverage question is required for any reason, the Insured Person may submit a written request to the Company, including all pertinent medical information, and a written reply will be sent by the CompanyIn the event the Company denies all or part of a claim, the Insured Person has a reasonable opportunity to appeal the denial under which there will be a review of the claim and the determination Insured Persons have days from the date that the notice of denial was mailed within which to appeal the determination, and have the opportunity to submit written comments, documents, records, and other information relating to the claimThe Company’s review will then take into account all comments, documents, records, and other information submitted by the Insured Person relating to the claim, without regard to whether such information was submitted or considered in the initial claim determination

***10:AM ** **
*** *** ***.This is in regards to the ID # ***.We have since spoken with *** *** and refunded his account $120.Thank you for the notice.Please let me know if there is any other information you need.Thank you.Dave A***World
Gym Cleveland440-***

I mailed the letter to cancel the membership on June and the tracking number is *** *** *** *** *** *** has stated that they received the letter so the account should be cancelledI am very disappointed in your advertising of "No commitment, No Fees, No Kidding" and would not recommend World Gym or *** *** to anyone.*** ***

With regard to the complaint reported by *** * ***, a few things should be brought to light. We do not allow people without a personal training certification to train people in our gym. It is difficult to monitor this situation with a membership exceeding 2,people.
However, I believe what *** *** is referring to is a completely different situation. We have many members that work out with other members. They be co-workers, friends, sisters, brother, spouses, parents, children, etc. In fact, I have seen him working out with other members in the guy and discussing how to do particular exercises. Each member signs a release of liability waiver upon signing up for the gym, and is offered orientations to learn how to use the equipment in the gym. It would be nearly impossible, and most likely insulting to some, if we were to interrupt members while they were working out. We have, on occasion, offered assistance or instruction, when the situation has presented itself.I would like to add that *** *** has not come directly to me, my head trainer, or my front desk manager to communicate his concerns. We would gladly discuss this with him if he would like to bring it to us directly.If there is anything else you need from me, or I can do to rectify this problem, please contact me at ###-###-####.Sincerely,Laura G***Operations ManagerWorld Gym

The person who submitted the inquiry is not the Insured Person and the Insured Person has not provided written authorization to share the Revdex.com with information protected under confidentiality and privacy laws

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The statement doesn't respond to the original complaint, and in fact just uses a blank statement to not say anything of value to the nature of the original request. I specifically want to know why they extended the response time on the claim from their stated days to days, when there is clearly no documentation on their site that states that they do this
Regards,
*** ** ***