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Yardarm Apartments Reviews (93)

This email is regarding complaint # [redacted] The customer, [redacted] ***, returned his printer on March **, for a refundWe had informed *** [redacted] that although we received his printer back, we had to await an update from our service department regarding the condition in which the printer was returnedAll printers returned for either a refund or exchange, must be inspected by our service team upon arrivalUnfortunately, the printers are inspected in the order they were receivedThis may have caused a delay in issuing the refundWe have since received an update regarding [redacted] 's printerWe have determined that he is eligible for a full refund, and we are expecting to issue that full refund by the week ending July **, We will send an email confirmation once the refund has been issued

This customer has been issued a refund as of August ***, via our payment processor ( [redacted] )I have attached a screenshot of this customer's transaction history in [redacted] as confirmationPlease let me know if you require any further information to resolve this complaint Best, Daniel

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I'm aware that I shipped the printer to the wrong facility, and I'm not asking for a refund on the money that was wasted thereWhat I want is the roughly $for the printer, and the roughly $from the original shipping (more detailed information about the disputed amount is available in the original complaint) The software which accompanied it was advertised as supporting [redacted] operating systemsIt does notIndeed, it still doesn't nearly a year laterI'm not even sure it's legal to advertise it in such a way which is at best obscuring reality, and at worst lying (see here: h [redacted] and here: [redacted] )Even with the software ran under Windows, it did not functionThe hardware was all there, but the software was so lacking as to render it an expensive paper weightFinally getting the device to "function" under 3rd party software, the power supply friedHaving addressed the incorrect repair-address on May ***, and requested a refund on the same date, I still have not received a refundTo repeat what I said in my original complaint, this horrific odyssey began around August of last yearUnpunctual doesn't even begin to describe the response time of SolidoodleSix months to receive the printer after orderingAm I really expected to wait another six for a refund? The printer never worked for me, and was falsely advertisedAll I want is the money I originally sunk into the printer back so I can continue with my lifeYou can keep all of the nonsense along the wayI just want the money I invested in my original order back In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

This email is regarding complaint # [redacted] We have issued a refund for the amount of $to [redacted] as of July **, Please let us know if you require any further information to get this complaint resolved Best, Daniel

> Hi:> > This email is regarding Revdex.com complaint # [redacted] This customer received a defective printer, and requested an exchangeWe were unable to ship the exchange printer in a timely manner, so the customer requested to cancel the order and receive a refundWe were going to issues a refund, but had not yet done soWe are expecting to issue this customer a refund within the next 2-weeksWe apologize for the inconvenience this has causedPlease let us know if you require any further information.> > Best,> Daniel

This email is regarding Revdex.com complaint # [redacted] This customer initiated a charge back, the charge back has been resolved and closed [redacted] states that it may take up to days, depending on the card holder, for the customer to see the refund reflected back into their accountThere is no more action that we can take to resolve this complaint Best, Daniel

This email is regarding complaint # [redacted] We have decided to refund [redacted] shipping charges for the order as compensation for the issues experienced during our processWe are expecting to issue [redacted] refund by the week ending July ***, We apologize to [redacted] for any inconvenience this may have caused himPlease let us know if you require any further information or documentation to have this complaint resolvedBest,Daniel

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: we still have not received the refund after having been promised one at least two times with actual payment dates via email On July [redacted] we were told payment would be received by July [redacted] and if not to contact them again We did and then in response we were told on July [redacted] that payment would be made within 3-business days Again, payment has not been receivedThey have a phone number that immediately goes to voicemail and no matter how many messages you leave, no one returns a phone call In a few weeks it will be year that Solidoodle will have my money They continue to promise a refund but do not live up to their word In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Sorry but the team has given me solidoodle long with the subject of reimbursement for more than three months ago, and not to believe them.They need to expedite the process in which I can help ?.Thank you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

This email is regarding Revdex.com complaint # [redacted] This customer returned their printer for an exchangeUnfortunately, we were unable to ship out the exchange printer in a timely manner and this customer has requested a refundWe were going to issue a refund, but had not yet done soWe are expecting to issues this customer';s refund in the 2-weeksWe apologize for any inconvenience this may causePlease let us know if you require any further information Best, Daniel

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.I would just like to say that I would never recommend this company to anyone however Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: There are no notes in the case indicating that they would not be able to help me No response to my request for a refund positive or negative is listed either I have attached a pdf of the last "page" of the case notes The engineer asked me to perform a trouble shooting step At the conclusion, there are no further comments In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

All of the customer's outstanding items were shipped on May [redacted] and the customer confirmed that he received them today

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This issue involves the original defective 3D printer but the replacement printer which failed due to manufacturing defect approximately weeks after being received, Solidoodle was alerted to the problem immediately back on ***, in spite of repeated emails and phone calls they did not respond until I contacted the Revdex.com on ***.I have still received no ETA or plan of action from Solidoodle, I was just told that they were out of those parts and they would be in at the beginning of October (it is now Oct ***) In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

This email is regarding Revdex.com complaint # [redacted] We have issued a refund for the amount of $to [redacted] as of July **, Please let us know if you require any further information to get this complaint resolved Best, Daniel

This email is regarding Revdex.com complaint # [redacted] The customer, [redacted] , returned his printer on April **, for a refund Unfortunately, [redacted] did not wait for his RMA and shipped his printer to the wrong facilityHe shipped his printer to L.Awhen it should have been shipped to our facility in BrooklynThis is what caused a major delay in issuing the refundWe had informed [redacted] that although he shipped his printer back, we had to await for his printer to be returned to our Brooklyn facilityAlso,all printers returned for either a refund or exchange, must be inspected by our service team upon arrival to determine the condition they were returnedUnfortunately, the printers are inspected in the order they were receivedWe have since received an update regarding [redacted] s printerWe have determined that he is not eligible for a full refund However, we are expecting to issue a refund (less a 10% restocking fee and original shipping costs) by the week ending July **, We will send an email confirmation once the refund has been issued Best, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The refund has not been issuedI will not be satisfied with any response other than a full refund of the defective productWhen I receive the full refund I will acknowledge the issue has been resolved In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

The customer's printer has been repaired and is being shipped to him today

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Address: 10660 Leopard St, Corpus Christi, Texas, United States, 78410

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www.globecorpuschristiapartments.com

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