Yardarm Apartments

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Per their email  [redacted] [redacted] [redacted]
 We should have received this 11/**/15.  Per the response that they gave you on 11/**,  now they are saying an additional 2-3 weeks to get our money? 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hi [redacted]: This email is regarding Revdex.com complaint # [redacted]. On May [redacted], 2015 [redacted] requested that his order be canceled and that he be refunded the entire amount paid for his order # [redacted]. At the time that this order was canceled, an email was sent to our accounting department to issue a...

full refund for the total amount paid for order # [redacted]. Unfortunately, there was a delay in issuing [redacted]'s refund. We deeply apologize for this delay. As of today, June [redacted], 2015 we have responded to a charge back initiated by [redacted] and his card holder with our payment processor [redacted]. We have accepted liability for the transaction via [redacted], and we are now awaiting [redacted] to issue a full refund to [redacted]. Please let us know if you require any further information or documentation to get this complaint resolved.   Best, Daniel

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

There are no notes in the case indicating that they would not be able to help me.  No response to my request for a refund positive or negative is listed either.  I have attached a pdf of the last "page" of the case notes.  The engineer asked me to perform a trouble shooting step.  At the conclusion, there are no further comments.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

This customer has been issued a refund as of August [redacted], via our payment processor ([redacted]). I have attached a screenshot of this customer's transaction history in [redacted] as confirmation. Please let me know if you require any further information to resolve this complaint.   Best, Daniel

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

we still have not received the refund after having been promised one at least two times with actual payment dates via email.  On July [redacted] we were told payment would be received by July [redacted] and if not to contact them again.  We did and then in response we were told on July [redacted] that payment would be made within 3-5 business days.  Again, payment has not been received. They have a phone number that immediately goes to voicemail and no matter how many messages you leave, no one returns a phone call.  In a few weeks it will be 1 year that Solidoodle will have my money.  They continue to promise a refund but do not live up to their word.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

If Solidoodle had...

shipped the power supply, I should have received it today. Since customer service did not give me a tracking number, (as I was told by Daniel from customer service when I first contacted them), and I have not received the power supply, I reject their response. Unless I have a tracking number or a power supply in hand I wish to leave this case open as I have lost faith in this company.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

At this time, I have been contacted directly by Solidoodle regarding complaint ID [redacted], however my complaint has NOT been resolved because:
[Your Answer Here]
 In their reply email they apologized for the inconvenience saying they would send me a new printer to replace the broken...

one. However, since that email they have not contacted me or given me any information about how to go about having my printer replaced. As of writing this its been about a month since the last time the responded to me. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Solidoodle regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We have processed the customer's refund and apologized for the delay.

Hi:   This email is regarding Revdex.com complaint #[redacted]. This customer has reached out to us regarding some issues that they are having with their printer. We were able to resolve most of this customer's issues initially, however, the customer has contacted us regarding new issues. We have tried...

to provide support in a timely manner, however, we are currently short staffed and are receiving a higher than normal volume of calls and emails. We will contact this customer immediately to get their issues resolved. We apologize for any inconvenience this may have caused.   Best, Daniel

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We have been in regular contact with this customer over the past several months. We are issuing a Return Merchandise Authorization form so he can return the printer to us. It is inaccurate that we charge a restocking fee on all returns. Once a printer is returned to us it is thoroughly tested. If...

it is found to be defective we do not charge a restocking fee. After the amount of the refund is determined our Accounting department is notified and they process the refund as soon as possible.

This
email is regarding Revdex.com complaint # [redacted]. The customer,
[redacted], returned his printer on April **, 2015 for a refund.
Unfortunately, [redacted] did not wait for his RMA and shipped his printer to
the wrong facility. He shipped his printer to L.A. when...

it
should have been shipped to
our facility in Brooklyn. This is what caused a major delay
in issuing the refund. We had informed [redacted] that although he shipped
his printer back, we had to await for his printer to be returned to our
Brooklyn facility. Also,all printers returned for either a refund or exchange,
must be inspected by our service team upon arrival to determine the
condition they were returned. Unfortunately, the printers are inspected in the
order they were received. We have since received an update regarding [redacted]s printer. We have determined that he is not eligible for a full refund.
However, we are expecting to issue a refund (less a 10% restocking fee
and original shipping costs) by the week ending July **, 2015. We will send an
email confirmation once the refund has been issued.
 
Best,
[redacted]

We have issued a full refund to the customer, by check.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

This email is regarding Revdex.com complaint #[redacted]. We have issued a refund for the amount of $800.90 to [redacted] as of July **, 2015. Please let us know if you require any further information to get this complaint resolved.   Best, Daniel

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This issue involves the original defective 3D printer but the replacement printer which failed due to manufacturing defect approximately 3 weeks after being received, Solidoodle was alerted to the problem immediately back on [redacted], in spite of repeated emails and phone calls they did not respond until I contacted the Revdex.com on [redacted].I have still received no ETA or plan of action from Solidoodle, I was just told that they were out of those parts and they would be in at the beginning of October (it is now Oct [redacted]).
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

This email is regarding complaint # [redacted]. The customer, [redacted], returned his printer on March **, 2015 for a refund. We had informed [redacted] that although we received his printer back, we had to await an update from our service department regarding the condition in which...

the printer was returned. All printers returned for either a refund or exchange, must be inspected by our service team upon arrival. Unfortunately, the printers are inspected in the order they were received. This may have caused a delay in issuing the refund. We have since received an update regarding [redacted]'s printer. We have determined that he is eligible for a full refund, and we are expecting to issue that full refund by the week ending July **, 2015. We will send an email confirmation once the refund has been issued.