Yardarm Apartments

We did experience some issues which caused delay in shipping out [redacted] ***'s order ***This order has since been shippedHere is the [redacted] Tracking # [redacted] Please let us know if you require any further information or documentation to get this complaint resolved Best, Daniel

At this time, I have been contacted directly by Solidoodle regarding complaint ID ***, however my complaint has NOT been resolved because:
Solidoodle contacted me and said they had been busy and people were out sick or with personal matters so it took awhile to get back to meThey
said they were going to send out a replacement printer and the two filaments out as soon as they couldI replied saying I didn't want a replacement and wanted a full refund insteadThat email was sent October *** and they have not replied back since then
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi: This email is regarding Revdex.com complaint #***We were unable to ship out this customer's order in timeThey filed a charge back with their card holder and the funds for this transaction was refunded to this customer on 10/**/by *** Please let us know is you need any further
information to have this complaint resolved Best, ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]Hello, I have not been for a response, so my problem is not resolved, I hope your company can help urging other refund, thank you for your assistance.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedThe check has been received and I apologize, as the complaint was filed before.
Sincerely,
*** ***

This email is regarding Revdex.com complaint #***We have issued a refund for the amount of $to *** ***Please let us know if you require any further information to get this complaint resolved

Revdex.com:At this time, I have not been contacted by Solidoodle regarding complaint ID ***.Sincerely,*** ***

This email is regarding complaint #***The customer, *** ***, returned his printer on May **, for a refundWe had informed *** *** that although we received his printer back, we had to await an update from our service department regarding the condition in which the printer
was returnedAll printers returned for either a refund or exchange, must be inspected by our service team upon arrivalUnfortunately, the printers are inspected in the order they were receivedThis caused a slight delay in issuing the refundWe have since received an update regarding *** ***'s printerWe have determined that he is eligible for a full refund, and we are expecting to issue that full refund by the week ending July **, We will send an email confirmation once the refund has been issued

A full refund was issued on Wednesday, May ***We have responded to the customer and provided proof of the refund being issued

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]As of 5/**/12:PM EST I have not received a
refund
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

A full refund was issued today and the customer has been notified

We have issued a full refund today

Hi: This email is regarding Revdex.com complaint #***This customer had canceled their order and requested a refundWe were going to issue a refund, but had not yet done soWe are expecting to issue a full refund to this customer in the next 2-weeksWe apologize for any inconvenience this
may causePlease let us know if you require any further information Best, ***

Hi: This email is regarding Revdex.com complaint #***This customer returned their printer for an exchangeUnfortunately, we have not been able to ship out their replacement printer as we are short staffed, and it has been difficult to get all printers shipped out in a timely mannerWe are expecting to ship out this customer's replacement by the end of next weekWe apologize for the inconvenienceWe are working diligently to get this customer's printer shipped out as soon as possiblePlease let us know if require any further information Best, Daniel

A check for a full refund will be mailed to the customer this week

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The new issues are still the old issuesThe printer keeps
clogging even after following Solidoodle recommendations back in September. The new ticket has been open since October *** (more than a month and a half) the new ticket deals with the alignment of the
filament going into the printer head and the continuation of printer head still
clogging, Some of the problems discussed with Dan in September (as noted in his
response to the Revdex.com) was to be resolved with some parts that Dan was supposed
to send to me and still has not arrivedAlso as of today, the immediate
response as stated by Solidoodle in the Revdex.com Solidoodle response did not happen
and my printer is still not working properlyIn Solidoodle response there is
nothing stated about the warranty being extended due to their delays in
resolving this problem for the time that I cannot use my printer Not only are we having trouble with this unit,
but we bought other units and they are also inoperable with the same problem of trying to get it fixed with no response from SolidoodleNow there is new issue the fan is making noise which I will open a new ticket with them
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

This email is regarding complaint # ***We are expecting to issue this refund by the end of this week, or the beginning of next weekWe were hoping to issue this refund this past Friday 7/**, how we were informed by our payment processor that we had to wait 3-business days to issue refunds
Once we are given the go-ahead from our payment processor, we will issue this refund Best, D***

At this time, I have been contacted directly by Solidoodle regarding complaint ID ***, however my complaint has NOT been resolved because:
Solidoodle emailed me finally acknowledging my emails, they identifyed the problem and said that they were currently out of stock for the
parts and that they would be back in stock Oct ***. After the *** I emailed them to confirm that the part was in and they were sending it, once again I received no response and have not received any parts
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*** ***