Yardarm Apartments

This email is in regards to complaint # [redacted], customer name is [redacted]. [redacted] received his order # [redacted] on January **, 2015. When [redacted] received his printer, he contacted our Customer Service department to state that he was underwhelmed with the product that he had received, and...

that he would like to return the printer for a refund. However, he did not state issues specific to a defective unit. Additionally, [redacted] had another order with us, order # [redacted] that had not been fulfilled at the time that he created the ticket in our system requesting a refund. In this same ticket, he also requested to have order # [redacted] cancelled for a full refund. On January **, 2015 he was sent a RMA to return his printer for a refund. We received [redacted]'s printer on February **, 2015. We informed [redacted] that we were awaiting an update from our service department, as all printers returned for a refund are inspected upon arrival by our service department to determine whether or not the unit was defective. On February **, 2015 an email was sent to [redacted], informing him that our service department had determined that his printer was not defective. We also informed [redacted] that since his printer was not deemed to be defective by our service dpeartment, he would be receiving a refund for his order # [redacted], less a 10% restocking fee, and that he would not be refunded his original shipping. An email was then sent our accounting department to issue a refund, and [redacted] was advised to allow 10-15 business days for his refund to take affect. Although [redacted]'s refund was not processed in the estimated time frame, we continued communications. On several occasions we informed [redacted] that all refunds are issued in the order that they were received, and assured him that he would receive his refunds for orders # [redacted] and # [redacted]. Our records show that on June **, 2015, [redacted] was issued a $490.15 refund for order #[redacted], and a $586.05 refund for order # [redacted]. Both of the refunds issued to [redacted] on June **, 2015, reflect the total amount paid for each order. As you can see from the information I have provided, we did not charge [redacted] a 10% restocking for order #[redacted], although this was communicated to [redacted] regarding his refund. He was also refunded all shipping charges associated with these orders. I believe that at this time, this complaint has been resolved. Please let me know if there is any further information or documentation that you require to resolve this complaint. Best, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 The refund has not been issued. I will not be satisfied with any response other than a full refund of the defective product. When I receive the full refund I will acknowledge the issue has been resolved.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I'm aware that I shipped the printer to the wrong facility, and I'm not asking for a refund on the money that was wasted there. What I want is the roughly $400 for the printer, and the roughly $50 from the original shipping (more detailed information about the disputed amount is available in the original complaint).
The software which accompanied it was advertised as supporting [redacted] operating systems. It does not. Indeed, it still doesn't nearly a year later. I'm not even sure it's legal to advertise it in such a way which is at best obscuring reality, and at worst lying (see here: h[redacted] and here: [redacted]). Even with the software ran under Windows, it did not function. The hardware was all there, but the software was so lacking as to render it an expensive paper weight. Finally getting the device to "function" under 3rd party software, the power supply fried. Having addressed the incorrect repair-address on May [redacted], and requested a refund on the same date, I still have not received a refund. To repeat what I said in my original complaint, this horrific odyssey began around August of last year. Unpunctual doesn't even begin to describe the response time of Solidoodle. Six months to receive the printer after ordering. Am I really expected to wait another six for a refund?
The printer never worked for me, and was falsely advertised. All I want is the money I originally sunk into the printer back so I can continue with my life. You can keep all of the nonsense along the way. I just want the money I invested in my original order back.
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

All of the customer's outstanding items were shipped on May [redacted] and the customer confirmed that he received them today.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Sorry but the team has given me solidoodle long with the subject of reimbursement for more than three months ago, and not to believe them.They need to expedite the process in which I can help ?.Thank you.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi [redacted]:   This email is regarding complaint # [redacted]. Our customer [redacted] has been mailed his refund check, as of today June **, 2015. I have attached a scan of his refund check to this email. I have also contacted [redacted] to inform him that his refund check has been mailed out...

to him. Please let me know if you require any further information or documentation to resolve this complaint.    Best, [redacted]

This email is regarding Revdex.com complaint #[redacted]. This customer returned their printer for an exchange. Unfortunately, we were unable to ship out the exchange printer in a timely manner and this customer has requested a refund. We were going to issue a refund, but had not yet done so. We are expecting to issues this customer';s refund in the 2-3 weeks. We apologize for any inconvenience this may cause. Please let us know if you require any further information.   Best, Daniel

Hi:   This email is regarding Revdex.com complaint # [redacted]. This customer was sent to exchanged printer, and is no longer covered under warranty. As we explained to this customer, in our ticket system, he is not entitled to a refund of any kind, as he was unable to provide any proof that he...

received a defective unit. We tired multiple times to get this customer a brand new printer, and will believe that the issues experienced can be attributed too user negligence, Please let us know if your require any further information.   Best, Daniel

We are overnight shipping a power supply to the customer so they will have it tomorrow.

This email is regarding Revdex.com complaint #[redacted]. This customer has canceled...

their order and requested a refund. We were going to issue a refund but had not yet done so. We are expecting to issue this customer's within the next two weeks. We apologize for any inconvenience this may have caused the customer. Please let us know if you require any further information.   Best, Daniel

We did experience some issues which caused delay in shipping out [redacted]'s order [redacted]. This order has since been shipped. Here is the [redacted] Tracking # [redacted]. Please let us know if you require any further information or documentation to get this complaint resolved.   Best, Daniel

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
You are sure to properly investigate fraud in this company, in their [redacted] victims from various countriesAlso being cheated like me do not get back their money, which is an international fraud, they can rely on you justice, thank you for them. [redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]