Yellow Cab

When I caught a cab instead of an Uber at the airport rather late at night, I thought I would be doing myself a favor FALSE The cabbie in #didn't know where I asked to go (Rivermarket area) and passed my exit, finally exiting two exits past the correct one Okay, fine, I can let that go even though it is p.mon a Sunday night and I have work the next morning But then you ask if I can pay cash Alright, lucky for you I am carrying some instead of the card I usually use to pay for cab rides But when you tell me that my total is $whilst the meter says $(closer to usual fare) on top of getting lost AND requiring cash?!?! You have most absolutely lost a customer at a pivotal time when bouncing back and forth between cab and rideshare NEVER AGAIN

We apologize if there was miscommunication in regards to your requestThe credit union provides members with a month skip while their hardship request is being reviewed by a committeeWe also encourage members to consult with Greenpath for budgeting purposesThe Debt Management Program is optional to our members and all payment modifications should be discussed with Greater Alliance Federal Credit Union directlyGreater Alliance has an internal committee who reviews hardship requests, whom can further decide if a modification to your loan could be approvedThe committee has arrived to a decision on your request and the Consumer Loan Lending Supervisor will be in touch with you today for a resolutionWe sincerely apologize for any inconveniences this may have caused and reassure you that we are here to be of assistanceThank you for being a valued member

First off, thank you for what you do? It's great for customers to have a venue for expressing frustration, and it helps companies like mine learn how to better interact with our customers? ? With regards to the complaint by Mr [redacted] , we had talked on the phone before he rented ? He did express his belief that he thought he would need the unit for about a month total? However, he asked if he could move in around the? 3rd of April? and stay 4-days into May? I explained to him at that time that we do require a security deposit and do not prorate the month of move out? As of that conversation, ***? was not positive if he would be out by the end of April? We often have customers that think they? might? move out by the end of the month, but end up needing a little more time? For this reason, I asked him, as I do with every customer, to contact me later, but give me at least two weeks notice, sometime during the move out month, that he will indeed be out by month's end? ? This is clearly written and agreed to by ***? in our rental contract? He wanted the first month AND last month prorated, but that is not our policy, and he knew that? We require a two week notice, and he knew that as well? We retained his deposit as payment for the second month, since he did not give us adequate move out notice? He gave us notice around the 27th of April? ? When I last spoke to ***, the same day he gave us notice, I thanked him for his military service, and made him an offer? which he accepted? and said "Thank you"? I told him that in exchange for his $deposit, I would store his trailer for the month of May? Subsequent months for the trailer storage would then be $? We did not need to offer ***? this deal, but we truly want our customers to be happy and to feel like they get a good value? At no point did I renege on my offer to store his trailer? I have no idea why he said that? ? [redacted] has paid $for his prorated April rent? His $deposit that we retained due to insufficient move out notice, was used for his trailer storage fee for May? He ended up not bringing the trailer out for storage and never informed us of his intentions regarding the trailer.? Thank you for hearing our thoughts on this? Sincerely,? ? Third Door Storage

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]This man [redacted] is clearly fabricating the facts to justify his greed of my $Please believe me, I informed this business man that I only needed the small storage space for less than daysI was moving into my new apartment May 1st, Why in the world would I need the said storage unit longer than that ? My belongings that were stored in his unit were my furnishings for my new apartmentAs it turned out, I only used his facility for to days, and left it as I found itWith regards to my small 5xcargo trailer; [redacted] had stated to me, during our initial telephone conversation, that he would rent me outdoor storage space for my said trailer for $a month, cash moneyProviding I could show proof of insurance coverage and renters coverage as wellWhich I do, with State FarmI told [redacted] that I was hoping for a space on his property where there was video surveillance and visible from the roadHe replied he'd find a good spot for my trailerWe had an agreement, MOST certainly did, with regards to my renting from him, with my belongings and with my Pace-American 5xtrailerHe then directed me to his websiteLater on in the month of April, 2017, around April 20th, 2017, I called [redacted] backI was thinking about the fact that I currently have an out of state bank still (Colorado) Academy bank, and the fact it would be a chore to bring him cash every monthPlus the fact there be no record of our business, in the event something happened to my trailer [redacted] could deny we were ever doing any business of this natureSo, I asked [redacted] if I could please pay him for my trailer rents via my personal check (which I never bounced a check) [redacted] then refused to do anymore business with me, and angrily stated he was keeping my $deposit and hung up the telephoneI guess he was planning on not informing the IRS of certain business he transacted, and I was right that [redacted] wanted to keep our business quiet, with regards to my trailer ? I rented a small storage unit from this man for less than days and he wants to charge me over $for thatI'm a poor Navy veteran on disability, not sure why he must be so greedy ? We had an agreement during our telephone conversation, regardless of ***'s denialsHope he feels good about his Cut throat business practices, then he must lie about it on top of it allI hope he feels good about cheating me out of my food money for the monthCongratulations Andrew, you got rich off of me ! ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? I Want to thank the Revdex.com for looking into this matter, whatever your decision is.? I apologize for getting a bit emotionalI have a small fixed income of disability (USNavy) and $a month in food stampsI feel cheated by this manAppreciate what you folks do at the Revdex.com.Most Respectfully, [redacted] ? ***

First off, thank you for what you do It's great for customers to have a venue for expressing frustration, and it helps companies like mine learn how to better interact with our customers With regards to the complaint by Mr [redacted] , we had talked on the phone before he rented He did express his belief that he thought he would need the unit for about a month total However, he asked if he could move in around the 3rd of April and stay 4-days into May I explained to him at that time that we do require a security deposit and do not prorate the month of move out As of that conversation, *** was not positive if he would be out by the end of April We often have customers that think they might move out by the end of the month, but end up needing a little more time For this reason, I asked him, as I do with every customer, to contact me later, but give me at least two weeks notice, sometime during the move out month, that he will indeed be out by month's end This is clearly written and agreed to by *** in our rental contract He wanted the first month AND last month prorated, but that is not our policy, and he knew that We require a two week notice, and he knew that as well We retained his deposit as payment for the second month, since he did not give us adequate move out notice He gave us notice around the 27th of April When I last spoke to ***, the same day he gave us notice, I thanked him for his military service, and made him an offer which he accepted and said "Thank you" I told him that in exchange for his $deposit, I would store his trailer for the month of May Subsequent months for the trailer storage would then be $ We did not need to offer *** this deal, but we truly want our customers to be happy and to feel like they get a good value At no point did I renege on my offer to store his trailer I have no idea why he said that [redacted] has paid $for his prorated April rent His $deposit that we retained due to insufficient move out notice, was used for his trailer storage fee for May He ended up not bringing the trailer out for storage and never informed us of his intentions regarding the trailerThank you for hearing our thoughts on this Sincerely, Third Door Storage

[redacted] called to prebook a taxi ride at 7:14am to be picked up at 7:50am. The driver arrived at 7:54am. The client boarded the vehicle at 7:57am. The client began smoking in the cab, which is a non-smoking vehicle. The driver requested that [redacted] put out her... cigarette which apparently upset [redacted] ***. When they got to the destination, [redacted] , [redacted] was refusing the pay the driver the meter rate of $11.35 for trip which was 3.60 miles. Until he threatened to call the police with theft of services did [redacted] go to an ATM to get the money to pay the driver. The client was provided the transportation and in fact she still owes the driver the remaining balance of $0.35. On an aside, if [redacted] believes that the driver was rude to her, she is equally as rude by stating that the driver should "go back to his country" if she states this in a complaint, one could only imagine what she stated directly to our driver.

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. [To assist us in bringing this matter to a close, we would like to know your view on the matter.]This man [redacted] is clearly fabricating the facts to justify his greed of my $40.00. Please believe me, I informed this business man that I only needed the small storage space for less than 30 days. I was moving into my new apartment May 1st, 2017. Why in the world would I need the said storage unit longer than that ? My belongings that were stored in his unit were my furnishings for my new apartment. As it turned out, I only used his facility for 25 to 26 days, and left it as I found it. With regards to my small 5x8 cargo trailer; [redacted] had stated to me, during our initial telephone conversation, that he would rent me outdoor storage space for my said trailer for $25.00 a month, cash money. Providing I could show proof of insurance coverage and renters coverage as well. Which I do, with State Farm. I told [redacted] that I was hoping for a space on his property where there was video surveillance and visible from the road. He replied he'd find a good spot for my trailer. We had an agreement, MOST certainly did, with regards to my renting from him, with my belongings and with my Pace-American 5x8 trailer. He then directed me to his website. Later on in the month of April, 2017, around April 20th, 2017, I called [redacted] back. I was thinking about the fact that I currently have an out of state bank still (Colorado) Academy bank, and the fact it would be a chore to bring him cash every month. Plus the fact there be no record of our business, in the event something happened to my trailer. [redacted] could deny we were ever doing any business of this nature. So, I asked [redacted] if I could please pay him for my trailer rents via my personal check (which I never bounced a check). [redacted] then refused to do anymore business with me, and angrily stated he was keeping my $40.00 deposit and hung up the telephone. I guess he was planning on not informing the IRS of certain business he transacted, and I was right that [redacted] wanted to keep our business quiet, with regards to my trailer ? I rented a small storage unit from this man for less than 30 days and he wants to charge me over $70.00 for that. I'm a poor Navy veteran on disability, not sure why he must be so greedy ? We had an agreement during our telephone conversation, regardless of ***'s denials. Hope he feels good about his Cut throat business practices, then he must lie about it on top of it all. I hope he feels good about cheating me out of my food money for the month. Congratulations Andrew, you got rich off of me ! I Want to thank the RevDex.com for looking into this matter, whatever your decision is. I apologize for getting a bit emotional. I have a small fixed income of disability (USNavy) and $16.00 a month in food stamps. I feel cheated by this man. Appreciate what you folks do at the BBB.Most Respectfully, [redacted] ***

October 1, 2015In response to the first paragraph•We do not give exact times for arrival, we give all customers a hour window which is an estimated time only and we inform them at the time of booking with us.Response to second paragraph•The item list that was provided by the customer would have only taken up half of any of our trucks.•If all the items didn't fit on the truck it's because the customer had a lot more items than they thought they had or told us about,•Despite that fact, the move was done in the estimated time, it was not hours more than the estimateIt was estimated at hours and it took them hours (see attached), even though there were more items than anticipated.Response to third paragraph•When the crew stop for a break or lunch it is not charged to the customer.Response to fourth paragraph•If the situation was as described by the customer, we would think at some point that would have been mentioned since it appears it was intolerable to the customer, yet he only wanted to flood social media with the additional alleged complaintsThe only mention was of the TV being broken, (see attached)Response to fifth & sixth paragraphs•Unfortunately, it's difficult to determine if the movers caused the damage or if it was caused after they left, which of course has happened many times with others when setting up and rearranging items after a moveWe were willing to allow the Terms of Agreement to be utilized, even though the receipt was signed off that everything was received in good condition by [redacted] ***.•Our records show that we received a call on July 6, and also received the pictures of the TV on July 6th also, not the day after the move as [redacted] states, but days later.•We spoke with [redacted] several times and also corresponded by email, (see attached)• [redacted] sent a fax on July 7th and we responded by email the same day reiterating the policy.•The claim form was sent out on July 8th (see attached email), not weeks later as claimed by *** ***.• We have received several threatening emails from the customer referring to his plans to not stop until he "bankrupts" us.Response to paragraph seven•We mailed the check to [redacted] and he was aware of what the terms of agreement stated, which he signed off on agreeing to the terms (see attached), so the amount received should have been no surprise and it was also mentioned in a previous email sent to him(see attached)Response to last paragraph•We do not agree with [redacted] ***'s assessment of Valerie J [redacted] having a "nasty attitude" and sad to say, also disagree that [redacted] was "polite".Please note the following information:Our Terms of Agreement state the following:"If you sustain a loss or damage to your goods, you are protected only up to but not exceeding cents per pound, per articleIf you desire protection greater than cents per pound, per article, you may secure increased coverage by paying a higher tariff rate applicable to the coverage you desireYou may also protect yourself to the full valuation of your goods by taking out a policy of transit insurance with an insurance agent." [redacted] did neither of those options, he agreed to the terms and he also signed off that everything was received in good condition.Even though there was no damage notes written on the receipt, we were willing to compensate him according to our termsThere was no visible damage to the TV when the movers left and we are not responsible for the internal workings.Even if [redacted] had purchased additional insurance coverage, which is $per pound instead of the standard moving rate insurance of cents per pound, it would still not be enough to satisfy him, unless he had secured additional insurance from an insurance agentPlease know that we sincerely regret that he is unhappy and even though no one is perfect, we get countless written positive responses from our customers.Sincerely,Steven JOwner

July 12, SVJ Moving & Storage [redacted] Glenside, Pa [redacted] The Revdex.com [redacted] K Street NW, 10th Floor Washington, D.C Re: ID # [redacted] Customer name: [redacted] This customer was scheduled for an afternoon move and we always tell our customers that the mover’s will get to them once they complete their first move, the crew will call them with an ETA We make that very clear when it’s an afternoon move and the customer has the choice to book with us or not, armed with that knowledgeWe could not have been hours late when no time was given to [redacted] at the time he booked his move with usWe have no notations about an elevator time frame or we could have possibly arranged for another crew to come, if the crew assigned to [redacted] was running behind As [redacted] was aware, the move is based on time and we only charge for the actual time it takes to complete the move We were informed by the moving crew that [redacted] had more items than he initially told us he had, which of course will increase the moving time Also, the elevator was small, so once the crew saw that, they immediately let [redacted] know that it would probably take more than hours to complete the move, because they couldn’t move many items at one time Our guys are pretty efficient and fast and it actually took a little more than hours to complete the move but he was only charged for hours The crew also informed us that the shared elevator was not a factor in the extra time it took to do the move [redacted] signed off that everything was received in good condition, the crew worked hard and successfully completed his move; therefore no refund is dueRegards, Steven J [redacted]

Revdex.com ID #***The customer did call us about missing items, and as we tell all customers, to please make sure to double check all items received and in the meantime we would check the truck. We checked with the crew and the truck and there were no items left on the truck. Also, the
crew said they did not move any bins with toys in them and the customer told them that there were some items in her front closet that she would move at a later date. Once it was verified that no items were left on the truck, the customer definitely was informed. She called back several times after being informed of that and was terribly belligerent each time. *** *** was asked repeatedly to please calm down but unfortunately to no avail, and her screaming continued until the manager had no recourse but to ask the customer to please call back when they could have a conversation without her screaming and being hostile.We do not claim responsibility for the missing items and 99% of the time, customers call us back saying they have found the missing item/s, but as a gesture of goodwill, we sent the customer a claim form to fill out and send back to us and we will compensate her according to our terms of agreement, when we receive the claim form back.Regards, Steven J***

I put in a reservation for a taxi van 24hrs in advance to the airportOn the phone I stated that there would be passengers with bagsI put the reservation for the taxi to pick us up at That day I called ahead to confirm the reservation and spoke with a yellow cab agent, who confirmed that they were bringing a taxi to usAt 0900, I called again and was told that there was nothing available at the momentIn stead of bringing two taxis or referring me to another taxi service they did nothingNo taxi came and we had to make two trips to the airport, almost miss an international flight, and pay $in airport parkingAll I ask is if you don't have the service to tell me, so that I can make better decisionsDon't wait and wait and wait, and then not show up or even callThat's bad buisness

Thanks so much for taking action to my complain about the company “Rug renovating “ they have kindly responded and are willing to reimburse me for the lost Rug, would you kindly withdraw my review and complain

Greater Alliance Federal Credit Union is in receipt of Mr***'s complaintPlease know that Greater Alliance Federal Credit Union values its membership and is committed to providing great serviceWe reviewed, researched and contacted Mr*** in regards to his concerns and upon
concluding the conversation Mr***’s fees were returned. Please feel free to contact me with any additional questions and or concerns. Regards,

Complaint: ***
I am rejecting this response because:
I have reached out to Greater Alliance on several occasions and no one has returned my calls and when I did speak to someone regarding my account I was told there is nothing they can do until payment is receivedI was told two weeks ago that I will receive a letter stating my payment would be skipped for two months and my new payment will be a monthThe only thing I received from Greater Alliance was a notice of nonpayment.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]This man *** is clearly fabricating the facts to justify his greed of my $Please believe me, I informed this business man that I only needed the small storage space for less than daysI was moving into my new apartment May 1st, Why in the world would I need the said storage unit longer than that ? My belongings that were stored in his unit were my furnishings for my new apartmentAs it turned out, I only used his facility for to days, and left it as I found itWith regards to my small 5xcargo trailer; *** had stated to me, during our initial telephone conversation, that he would rent me outdoor storage space for my said trailer for $a month, cash moneyProviding I could show proof of insurance coverage and renters coverage as wellWhich I do, with State FarmI told *** that I was hoping for a space on his property where there was video surveillance and visible from the roadHe replied he'd find a good spot for my trailerWe had an agreement, MOST certainly did, with regards to my renting from him, with my belongings and with my Pace-American 5xtrailerHe then directed me to his websiteLater on in the month of April, 2017, around April 20th, 2017, I called *** backI was thinking about the fact that I currently have an out of state bank still (Colorado) Academy bank, and the fact it would be a chore to bring him cash every monthPlus the fact there be no record of our business, in the event something happened to my trailer*** could deny we were ever doing any business of this natureSo, I asked *** if I could please pay him for my trailer rents via my personal check (which I never bounced a check)*** then refused to do anymore business with me, and angrily stated he was keeping my $deposit and hung up the telephoneI guess he was planning on not informing the IRS of certain business he transacted, and I was right that *** wanted to keep our business quiet, with regards to my trailer ? I rented a small storage unit from this man for less than days and he wants to charge me over $for thatI'm a poor Navy veteran on disability, not sure why he must be so greedy ? We had an agreement during our telephone conversation, regardless of ***'s denialsHope he feels good about his Cut throat business practices, then he must lie about it on top of it allI hope he feels good about cheating me out of my food money for the monthCongratulations Andrew, you got rich off of me ! ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? I Want to thank the Revdex.com for looking into this matter, whatever your decision is.? I apologize for getting a bit emotionalI have a small fixed income of disability (USNavy) and $a month in food stampsI feel cheated by this manAppreciate what you folks do at the Revdex.com.Most Respectfully,
*** ***
*** *** *** *** **
*** *** ** ? ***

First off, thank you for what you do? It's great for customers to have a venue for expressing frustration, and it helps companies like mine learn how to better interact with our customers? ? With regards to the complaint by Mr***, we had talked on the phone before he rented
? He did express his belief that he thought he would need the unit for about a month total? However, he asked if he could move in around the? 3rd of April? and stay 4-days into May? I explained to him at that time that we do require a security deposit and do not prorate the month of move out? As of that conversation, ***? was not positive if he would be out by the end of April? We often have customers that think they? might? move out by the end of the month, but end up needing a little more time? For this reason, I asked him, as I do with every customer, to contact me later, but give me at least two weeks notice, sometime during the move out month, that he will indeed be out by month's end? ? This is clearly written and agreed to by ***? in our rental contract? He wanted the first month AND last month prorated, but that is not our policy, and he knew that? We require a two week notice, and he knew that as well? We retained his deposit as payment for the second month, since he did not give us adequate move out notice? He gave us notice around the 27th of April? ? When I last spoke to ***, the same day he gave us notice, I thanked him for his military service, and made him an offer? which he accepted? and said "Thank you"? I told him that in exchange for his $deposit, I would store his trailer for the month of May? Subsequent months for the trailer storage would then be $? We did not need to offer ***? this deal, but we truly want our customers to be happy and to feel like they get a good value? At no point did I renege on my offer to store his trailer? I have no idea why he said that? ? *** has paid $for his prorated April rent? His $deposit that we retained due to insufficient move out notice, was used for his trailer storage fee for May? He ended up not bringing the trailer out for storage and never informed us of his intentions regarding the trailer.? Thank you for hearing our thoughts on this? Sincerely,? ? Third Door Storage

First off, thank you for what you do.  It's great for customers to have a venue for expressing frustration, and it helps companies like mine learn how to better interact with our customers.   With regards to the complaint by Mr. [redacted], we had talked on the phone before he rented....

 He did express his belief that he thought he would need the unit for about a month total.  However, he asked if he could move in around the 3rd of April and stay 4-5 days into May.  I explained to him at that time that we do require a security deposit and do not prorate the month of move out.  As of that conversation, [redacted] was not positive if he would be out by the end of April.  We often have customers that think they might move out by the end of the month, but end up needing a little more time.  For this reason, I asked him, as I do with every customer, to contact me later, but give me at least two weeks notice, sometime during the move out month, that he will indeed be out by month's end.    This is clearly written and agreed to by [redacted] in our rental contract.  He wanted the first month AND last month prorated, but that is not our policy, and he knew that.  We require a two week notice, and he knew that as well.  We retained his deposit as payment for the second month, since he did not give us adequate move out notice.  He gave us notice around the 27th of April.   When I last spoke to [redacted], the same day he gave us notice, I thanked him for his military service, and made him an offer which he accepted and said "Thank you".  I told him that in exchange for his $40 deposit, I would store his trailer for the month of May.  Subsequent months for the trailer storage would then be $25.  We did not need to offer [redacted] this deal, but we truly want our customers to be happy and to feel like they get a good value.  At no point did I renege on my offer to store his trailer.  I have no idea why he said that.   [redacted] has paid $32.67 for his prorated April rent.  His $40 deposit that we retained due to insufficient move out notice, was used for his trailer storage fee for May.  He ended up not bringing the trailer out for storage and never informed us of his intentions regarding the trailer. Thank you for hearing our thoughts on this Sincerely,  Third Door Storage

December 16, 2015We are sincerely sorry that [redacted] was not satisfied with his rove, which we expressed to him by email on December 10, 2015 (see attached). When our customer's book with us, we verbally tell them that the arrival time is an...

estimate and when we send them the estimate it clearly states that the arrival time is an estimate only as we cannot predict traffic patterns (see attached). We also ask them to read over the Order and send us an email stating they agree to and confirm the move, which he did (see attached). Our terms state that damages need to be noted on the delivery receipt (see attached) and even though the receipt was signed that everything was received in good condition (see attached), we were going to take care of the damages that [redacted] mentioned in his email (see attached) as a gesture of goodwill.The email from [redacted] came on December 7 and Valerie J[redacted] responded on December 8 informing him someone would get back to him by the end of the week, so it's a little unfair to state "she doesn't care" since she got back to him the very next day. We also got back to him before the end of the week, on December 10 and he responded by email on that same day (see attached). We arranged for the technician to contact [redacted] and they have tried several times to reach him but his voicemail is not set up, so they couldn't leave a message. I emailed [redacted] on December 15th and informed him of the technician trying to set up a service call and he responded that afternoon providing us with an alternate number. Unfortunately, the Revdex.com complaint was overlooked and just given to me this afternoon, December 15th and we were quite surprised since we had been communicating with him, even as late as this morning.We are now just waiting on [redacted] to confirm a dare and time to take care of any repairs that we can. Again, according to the terms, we would not be liable since everything was signed off as received in good condition but we are going above and beyond for [redacted],Sincerely,Steve J

July 12, 2016   SVJ Moving & Storage                                                                      ...

                              [redacted]                                                                                                     Glenside, Pa.  [redacted] The Revdex.com[redacted] 1411 K Street NW, 10th Floor Washington, D.C. 20005   Re:  ID #[redacted] Customer name: [redacted] This customer was scheduled for an afternoon move and we always tell our customers that the mover’s will get to them once they complete their first move, the crew will call them with an ETA.  We make that very clear when it’s an afternoon move and the customer has the choice to book with us or not, armed with that knowledge. We could not have been 3.5 hours late when no time was given to [redacted] at the time he booked his move with us. We have no notations about an elevator time frame or we could have possibly arranged for another crew to come, if the crew assigned to [redacted] was running behind.  As [redacted] was aware, the move is based on time and we only charge for the actual time it takes to complete the move.  We were informed by the moving crew that [redacted] had more items than he initially told us he had, which of course will increase the moving time.  Also, the elevator was small, so once the crew saw that, they immediately let [redacted] know that it would probably take more than 3 hours to complete the move, because they couldn’t move many items at one time.  Our guys are pretty efficient and fast and it actually took a little more than 5 hours to complete the move but he was only charged for 5 hours.  The crew also informed us that the shared elevator was not a factor in the extra time it took to do the move. [redacted] signed off that everything was received in good condition, the crew worked hard and successfully completed his move; therefore no refund is due. Regards, Steven J[redacted]

[redacted] called to prebook a taxi ride at 7:14am to be picked up at 7:50am.  The driver arrived at 7:54am.  The client boarded the vehicle at 7:57am.   The client began smoking in the cab, which is a non-smoking vehicle.  The driver requested that [redacted] put out her...

cigarette which apparently upset [redacted].  When they got to the destination, [redacted] was refusing the pay the driver the meter rate of $11.35 for trip which was 3.60 miles. Until he threatened to call the police with theft of services did [redacted] go to an ATM to get the money to pay the driver.  The client was provided the transportation and in fact she still owes the driver the remaining balance of $0.35.  On an aside, if [redacted] believes that the driver was rude to her, she is equally as rude by stating that the driver should "go back to his country" if she states this in a complaint, one could only imagine what she stated directly to our driver.