Yellow Cab

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optional to our members and all payment modifications should be discussed with Greater Alliance Federal Credit Union directly. Greater Alliance has an internal committee who reviews hardship requests, whom can further decide if a modification to your loan could be approved. The committee has arrived to a decision on your request and the Consumer Loan Lending Supervisor will be in touch with you today for a resolution. We sincerely apologize for any inconveniences this may have caused and reassure you that we are here to be of assistance. Thank you for being a valued member.

We are faxing the response with attachments to you.

[redacted] was mailed a refund check on 7/22, the day after he called Yellow Cab's office.  The refund check #[redacted] is in the amount of $80 and mailed to [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]This man [redacted] is clearly fabricating the facts to justify his greed of my $40.00. Please believe me, I informed this business man that I only needed the small storage space for less than 30 days. I was moving into my new apartment May 1st, 2017. Why in the world would I need the said storage unit longer than that ? My belongings that were stored in his unit were my furnishings for my new apartment. As it turned out, I only used his facility for 25 to 26 days, and left it as I found it. With regards to my small 5x8 cargo trailer; [redacted] had stated to me, during our initial telephone conversation, that he would rent me outdoor storage space for my said trailer for $25.00 a month, cash money. Providing I could show proof of insurance coverage and renters coverage as well. Which I do, with State Farm. I told [redacted] that I was hoping for a space on his property where there was video surveillance and visible from the road. He replied he'd find a good spot for my trailer. We had an agreement, MOST certainly did, with regards to my renting from him, with my belongings and with my Pace-American 5x8 trailer. He then directed me to his website. Later on in the month of April, 2017, around April 20th, 2017, I called [redacted] back. I was thinking about the fact that I currently have an out of state bank still (Colorado) Academy bank, and the fact it would be a chore to bring him cash every month. Plus the fact there be no record of our business, in the event something happened to my trailer. [redacted] could deny we were ever doing any business of this nature. So, I asked [redacted] if I could please pay him for my trailer rents via my personal check (which I never bounced a check). [redacted] then refused to do anymore business with me, and angrily stated he was keeping my $40.00 deposit and hung up the telephone. I guess he was planning on not informing the IRS of certain business he transacted, and I was right that [redacted] wanted to keep our business quiet, with regards to my trailer ? I rented a small storage unit from this man for less than 30 days and he wants to charge me over $70.00 for that. I'm a poor Navy veteran on disability, not sure why he must be so greedy ? We had an agreement during our telephone conversation, regardless of [redacted]'s denials. Hope he feels good about his Cut throat business practices, then he must lie about it on top of it all. I hope he feels good about cheating me out of my food money for the month. Congratulations Andrew, you got rich off of me !                                                             I Want to thank the Revdex.com for looking into this matter, whatever your decision is. I apologize for getting a bit emotional. I have a small fixed income of disability (USNavy) and $16.00 a month in food stamps. I feel cheated by this man. Appreciate what you folks do at the Revdex.com.Most Respectfully,
[redacted]
[redacted]
[redacted]  [redacted]

October 1, 2015In response to the first paragraph•We do not give exact times for arrival, we give all customers a 2 hour window which is an estimated time only and we inform them at the time of booking with us.Response to second paragraph•The item list that was provided by the customer would have...

only taken up half of any of our trucks.•If all the items didn't fit on the truck it's because the customer had a lot more items than they thought they had or told us about,•Despite that fact, the move was done in the estimated time, it was not 2 hours more than the estimate. It was estimated at 4 hours and it took them 4 hours (see attached), even though there were more items than anticipated.Response to third paragraph•When the crew stop for a break or lunch it is not charged to the customer.Response to fourth paragraph•If the situation was as described by the customer, we would think at some point that would have been mentioned since it appears it was intolerable to the customer, yet he only wanted to flood social media with the additional alleged complaints. The only mention was of the TV being broken, (see attached)Response to fifth & sixth paragraphs•Unfortunately, it's difficult to determine if the movers caused the damage or if it was caused after they left, which of course has happened many times with others when setting up and rearranging items after a move. We were willing to allow the Terms of Agreement to be utilized, even though the receipt was signed off that everything was received in good condition by [redacted].•Our records show that we received a call on July 6, 2015 and also received the pictures of the TV on July 6th also, not the day after the move as [redacted] states, but 3 days later.•We spoke with [redacted] several times and also corresponded by email, (see attached)•[redacted] sent a fax on July 7th and we responded by email the same day reiterating the policy.•The claim form was sent out on July 8th (see attached email), not weeks later as claimed by [redacted].• We have received several threatening emails from the customer referring to his plans to not stop until he "bankrupts" us.Response to paragraph seven•We mailed the check to [redacted] and he was aware of what the terms of agreement stated, which he signed off on agreeing to the terms (see attached), so the amount received should have been no surprise and it was also mentioned in a previous email sent to him. (see attached)Response to last paragraph•We do not agree with [redacted]'s assessment of Valerie J[redacted] having a "nasty attitude" and sad to say, also disagree that [redacted] was "polite".Please note the following information:Our Terms of Agreement state the following:"If you sustain a loss or damage to your goods, you are protected only up to but not exceeding 60 cents per pound, per article. If you desire protection greater than 60 cents per pound, per article, you may secure increased coverage by paying a higher tariff rate applicable to the coverage you desire. You may also protect yourself to the full valuation of your goods by taking out a policy of transit insurance with an insurance agent."[redacted] did neither of those options, he agreed to the terms and he also signed off that everything was received in good condition.Even though there was no damage notes written on the receipt, we were willing to compensate him according to our terms. There was no visible damage to the TV when the movers left and we are not responsible for the internal workings.Even if [redacted] had purchased additional insurance coverage, which is $6.00 per pound instead of the standard moving rate insurance of 60 cents per pound, it would still not be enough to satisfy him, unless he had secured additional insurance from an insurance agent. Please know that we sincerely regret that he is unhappy and even though no one is perfect, we get countless written positive responses from our customers.Sincerely,Steven JOwner

When I caught a cab instead of an Uber at the airport rather late at night, I thought I would be doing myself a favor.

FALSE.

The cabbie in #54 didn't know where I asked to go (Rivermarket area) and passed my exit, finally exiting two exits past the correct one.

Okay, fine, I can let that go even though it is 1145 p.m. on a Sunday night and I have work the next morning.

But then you ask if I can pay cash.
Alright, lucky for you I am carrying some instead of the card I usually use to pay for cab rides.

But when you tell me that my total is $25 whilst the meter says $18 (closer to usual fare) on top of getting lost AND requiring cash?!?!

You have most absolutely lost a customer at a pivotal time when bouncing back and forth between cab and rideshare.
NEVER AGAIN.

October 26, 2015To whom it may concern,l, [redacted], attest that the statements made in the included document are truthful and accurate to the best of my knowledge and they are not made under duress.By my signature below under penalty of God and Law, attest the above to be the truth, the whole truth and nothing but the truth, so help me God.Regards,

[redacted].We are trying to look up the events that occurred on April 27th in our Dispatch system but we require a bit more information to do so.The address she provided is [redacted] on St. Albert Trail...

rather than a residence. Would you by chance have her phone number that we could look up her history of trips in our system?Any additional information you have would be greatly appreciated so we could look into this.

My husband and I arrived in Little Rock, Arkansas via Amtrak @ 3:00 am and called yellow cab to pick us up, we waited an hour and 15 minutes and a cab still didn't show up, we called twice and then we had to call someone else and it only took them 15 minutes to show up. This is not the best neighborhood to hang around in and we didn't appreciate being left hanging. They have a monopoly in this area and if you don't know who else to call they have the upper hand and all you can do is wait until they feel like coming to get you. After talking to several other people in the area, we discovered that we are not the only ones that have gotten this poor service.

Review: I, [redacted], and [redacted] traveled to Erie, PA for a business trip. We ordered an Erie Yellow Cab to drive us from Erie, PA to the Pittsburgh Airport. The website showed a pre-determined price for the trip. Our cab arrived and it was unkept, unclean, and unsafe. The cab was dirty, the rug/bottom of the cab was ripped with the underlinings of the vehicle was showing. The car was clearly unsafe and should not have been on the road. The driver apologized and said that he asked the company to provide him with another vehicle, yet the company would not grant his request. The drive from Erie, PA to Pittsburgh Airport was approximately 2 hours, and the car kept jerking to the side and the driver kept having to turn the wheel hard to keep the car on the road. It was a truly horrifying experience. He was afraid the car would break down on the trip as well. The cab was not equipped with GPS and the driver got lost on the way to the airport, increasing our feelings of unsafety and foreboding. The experience was horrible and the company should not be allowed to operate unclean and unsafe vehicles. We did tip the driver, however, at first he would not accept the tip. The driver said "you shouldn't give me a tip for this ride, I am really sorry." However, we still tipped him because it was the company's fault, not the driver. Furthermore, the driver tried to make us pay more than the bargained for rate. The company also told my assistant over the phone, when she made the reservation, that the company was charging the card then, yet at the end of the trip the driver insisted on charging my card. I am now concerned that my card was charged twice. I want to report this company for its unsafe and unclean conditions, for misrepresenting the price of its services, and for going back on its agreed cost.Desired Settlement: I would like to have a significant amount refunded. We have pictures to demonstrate the dirty and unsafe conditions of the cab. The 2 hour cab ride cost $228.