Thank you for the opportunity to respond to the complaint filed by [redacted] regarding the above referenced policy with Nationwide Mutual Insurance Company. We have reviewed the concerns expressed by Mrs. [redacted], and will attempt to address them in this letter.
[redacted] has had...
her auto policy with our Company since August 14, 2014. Our Company mailed Mrs. [redacted] her auto renewal on July 14, 2015 informing her that the renewal premium would be $1,368.80. A claim was filed with our Company by Mrs. [redacted] for a loss that occurred on July 24, 2015. Within the claims investigation, we found that an unlisted driver, [redacted], was driving at the time of the loss and is a regular operator of Mrs. [redacted]’s vehicles. Based on our Company’s business best practices, [redacted] was added to the auto policy as a principle operator effective July 25, 2015. Notification was mailed to Mrs. [redacted] on October 22, 2015 to inform her of this change. An additional premium of $1,050.50 was applied to the account and the updated policy declarations was mailed to Mrs. [redacted] on October 30, 2015. A copy of the change notification, renewal and revised policy declarations are attached for your reference.
On November 6, 2015 our Company updated [redacted]’s date of birth from January 1, 2015 to August 28, 1991, in addition to updating her as an occasional operator instead of a principle operator effective July 25, 2015. This change generated a reduction in premium of $433.80. A copy of the revised policy declarations mailed to Mrs. [redacted] on November 9, 2015 is attached for your reference.
[redacted]’s auto policy cancelled effective November 12, 2015 per her request. On November 30, 2015 a final bill was mailed to Mrs. [redacted] advising a payment of $335.23 was due for coverage provided up to the date of cancellation. Payment was not received by December 15, 2015, hence a collection notification was mailed to Mrs. [redacted] on December 16, 2015 requesting payment of $335.23 by January 14. 2016. A copy of the final bill and collection notice is attached for your reference.
The collection balance of $335.23 was for coverage provided for [redacted], from July 25, 2015 to November 12, 2015. In review of this case, we are unable waive the $335.23 for coverage provided up to the date of cancellation on Mrs. [redacted]’s auto policy with our Company.
We appreciate the opportunity to review [redacted]’s auto policy and hope the information will help to address her concerns.
If you require further assistance, please contact our [redacted], Cathy D[redacted], at ###-###-#### or by email at [redacted].
Sincerely,
Thomas K. G[redacted]
Nationwide Insurance
###-###-####
Email: [redacted]
Enclosures: Change Notification
Policy Declarations
Final Bill
Collection Notice
Breakdown
Well I think this is something that should be told to individuals when they plan to get due dates changed because most people will get due dates that are closer to their pay dates. So anybody that has this issue of changing their due dates to meet automatic withdrawl, is doomed to be punished with fees because their policies will show differently.
This is in response to the follow up inquiry of December 16, 2016.The check was issued on December 7, 2016 and was cleared by our bank on December 13, 2016.With regards to the loss of use, we explained to [redacted] on December 2, 2016, that we would accept 75% responsibility for the rental. She indicated her vehicle was drivable, and would not need a rental until it was placed in for repairs. We contacted her again on December 21, 2016, and she both confirmed she had received the check, and that she had not scheduled the vehicle for repairs yet. We advised her to contact us when she has scheduled repairs, and we would arrange the rental.Should you require any further assistance in this matter, please contact our Customer Advocacy Coordinator, [redacted] at ###-###-#### or via email at [redacted]Sincerely, David [redacted]
Mr. [redacted]’ claim is currently being handled by one of my adjusters. During the course of Mr. [redacted]’ claim he was seeking medical treatment for both injuries that appear to be related to the accident as well as treatment for other medical conditions that were pre-existing this...
accident. A settlement offer was extended to Mr. [redacted] to compensate him for the accident in addition to paying for any medical treatment related to the accident within 90 days from the accident in an attempt to resolve the claim. Mr. [redacted] reached out to me to discuss his concerns and presented additional information that he would like to be considered in his claim. He did request a new adjuster as he felt that the adjuster was not properly evaluating his claim. I assured him that I would review the file to be sure that it was evaluated properly, but would be unable to reassign his file over a dispute in value. Due to the nature of the injuries he presented as well as the other circumstances surrounding his treatment we agreed that we would need to review his medical history and all treatment sought since the accident to confirm what is related to this auto accident and what may be unrelated. Mr. [redacted] initially agreed to this request, which required a signed medical authorization, but since our conversation, Mr. [redacted] has revoked his signed medical authorization preventing us from securing all medical information necessary to fully evaluate the claim he is presenting. At this time we are attempting to resolve Mr. [redacted]’ claim, but have been unable to secure all needed documentation from Mr. [redacted] to verify the claim he is presenting. Thank you,Adam T[redacted]Casualty Claims Manager
Police y #[redacted]. They are in the business of false advertising! They offered me the Max Plan in April to take effect in August at my renewal date then they stopped offering it before I could change to the Max plan! They have received a ton of money from me in the 10 years I have used them for my ten year toy poodle only to let me down big time!
Regards,
[redacted]
Thank you for the second follow up inquiry regarding a Revdex.com complaint received from [redacted]. As Material Damage Claims Manager, I would like to address the issues brought forth by Mr. [redacted]. Nationwide has paid for repairs to all proven and related damages to Mr. [redacted]’s vehicle. Impact to the [redacted] vehicle occurred to the rear of the vehicle. Relying on his own words, Mr. [redacted]’s dealership of choice advised him the claimed damages to the turbo, could not be related to the loss. As always, Nationwide would evaluate any new information to support relativity to damages not included and paid in this claim. Presently, Nationwide considers the repairs for related damage to have been completed. With regards to the pending diminished value complaint, Nationwide has paid an undisputed amount ($618.00) of diminished value to the owner of the vehicle, [redacted] leasing. Mr. [redacted], the lessor, believes the value is higher. If it is understood correctly in his follow up correspondence, Mr. [redacted] has reduced his demand from $3000.00 to $1809.00 and now requests and additional $1191.00 ($1809.00-$618.00=$1191.00). Nationwide does not agree with Mr. [redacted]'s method of calculating diminished value. As previously promised in an attempt to resolve our impasse, at our expense Nationwide sought the opinion of an outside party to provide the parties with another opinion as to the diminished value of the vehicle. The appraiser, [redacted] Appraisal Services, has determined the diminished value of the [redacted] to be $1554.00. In good faith, Nationwide will honor this appraisal and issue a claims payment for an additional $936.00 to resolve this matter ($618.00 plus $936.00 for a total of $1554.00) in exchange for a complete release from Mr. [redacted] and [redacted] Leasing. If you have any additional questions please do not hesitate to contact me.
Thank you for your recent inquiry regarding a complaint you received from Ms. [redacted], unfortunately do to privacy concerns I cannot share the specific details on this claim. As Property Claims Manager, I have reviewed this claim file and have spoken to Ms. [redacted] about her concerns. ...
Additionally, Nationwide has taken additional steps to assist in the evaluation of the damages and to help to address the concerns of Ms. [redacted] as we work towards an amicable resolution. Based on my review Nationwide believes the claim was handled in a professional manner. However, I am sorry that the outcome was not satisfactory to Ms. [redacted] We strive to meet our customer’s needs, but understand that sometimes we are unable to do so. Thank you for bringing this matter to our attention. We trust this will resolve all pending concerns. Sincerely, Kenneth W G[redacted]
This letter is in response to Ms. [redacted]’ recent rejection to our latest response and her request to expunge the collection from the credit report tied to her cancelled Nationwide personal auto policy.As previously indicated, a Final Bill was issued on July 5, 2016, which gave the opportunity for Ms. [redacted] to pay it prior to going to a collection company. The collection itself was not handed over to [redacted] Collection Services (CCS) until August 23, 2016. Once that occurred, the insured had 30 days to pay before it would show on the credit report itself. Payment was not received until January 6, 2017, almost a full six months after the cancellation of the policy, and five months after the final bill was issued. This all being said, we cannot clear the credit history as if the collection never existed because it was both valid and delinquent. However, we can confirm that since the payment was made, it is being removed from the Credit Report. It can take 30-60 days from the date of payment for the Credit Report to show as updated, but CCS has confirmed the item is being cleared as a settled debt.If you require further assistance, please contact our Customer Advocacy Coordinator, Janice K[redacted], at ###-###-#### or by email at [email protected],Jeremy T BagotJeremy T. BagotSr. Analyst, Customer Response and Resolution###-###-####[email protected]
I reviewed the response made by the business in reference to complaint ID [redacted] and find the resolution is satisfactory to me.
Regards and Thank you so much for your help! [redacted]
Dear Mr. [redacted] This is in response to the inquiry received for the above policyholder and her recreational vehicle policy. Ms. [redacted] list concerns regarding her agent and the handling of her new business recreational...
vehicle policy. On January 16, 2017, the primary agent received an email from our customer service department regarding Ms. [redacted] request to quote her new recreational vehicle. This was the first recorded contact the agency received regarding Ms. [redacted] need for a quote. When the agency spoke with Ms. [redacted], it appeared the dealership was contacting the agency when it was closed on the weekend or after business hours during the week. No messages were left on the agency’s messaging system by Ms. [redacted] or the dealership. The agency did apologize for any confusion and was able to write a recreational vehicle policy for Ms. [redacted] with an effective date of February 1, 2017. On February 15, 2017, a letter was mailed to Ms. [redacted] and to the agency stating since no sales receipt had been received for the 2017 Forest River the Total Loss Replacement Cost was changed to Actual Cash Value. This change was done on the same day the letter was mailed with an effective date of February 1, 2017. Ms. [redacted] received the notice regarding the coverage reduction and emailed her agent on February 22, 2017. The agent was unavailable on February 22, however she emailed Ms. [redacted] on February 23, 2017 apologizing for not asking for the bill of sale as it was a new underwriting rule that she inadvertently overlooked when binding the policy. On February 27, 2017, Ms. [redacted] received her refund of $28.30 and contacted our customer service department. The change to remove the coverages was done the same day as the letter was mailed and the refund was issued on February 19, 2017 in our system. Ms. [redacted] was able to provide the bill of sale to the customer service representative as the agency had not yet submitted it to the underwriting department. The coverages were restored to the Total Loss Replacement Cost effective February 1, 2017. We do sincerely apologize to Ms. [redacted] and assure her that feedback has been given to the agency in regards to obtaining the bill of sale for recreational vehicles prior to binding a new business policy. If Ms. [redacted] would like her policies transferred to a different agency, our customer service department can assist her with this request. If you require further assistance, please contact our Customer Relations Coordinator, Phillis H[redacted], at ###-###-#### or by email at [redacted] Sincerely, Bridget D[redacted]
Dear Ms. [redacted]:Thank you for the opportunity to respond to the complaint filed by [redacted] regarding her concernswith the above referenced policy with Nationwide Affinity Insurance Company of America. We havereviewed the concerns expressed by Ms. [redacted] and will attempt to address them in the letter.[redacted] has a personal auto policy with Nationwide Affinity Insurance Company of America.On January 4, 2015, Ms. [redacted] lost control of her 2004 [redacted] on icy roads, striking a treeand a rock in a yard, and flipping the vehicle onto its top, with resulting damages so severe it wasconsidered a total loss.The complainant believes the 2004 [redacted] she was driving at the time of theaccident failed due to a mechanical malfunction. She indicated that the adjuster whocompleted the inspection did not check for mechanical issues.In review of the file notes and documents for the above referenced claim, we were not made aware ofany mechanical issues on Ms. [redacted]’s 2004 [redacted]. Nationwide was contacted on May 11,2016, a year and four months after the date of the loss by Ms. [redacted], inquiring as to her rate increaseand suggesting this loss was due to a mechanical failure. The vehicle was sold by [redacted] on April 20, 2015 and this vehicle is no longer in Nationwide’s possession to verify Ms. [redacted]’sclaim on the mechanical failure theory for the loss.The complainant believes the accident was initially listed as not-at-fault and was changed toan at-fault accident. She also raised a concern regarding not being notified that payment wasmade for property damage to the claimant without her knowledge.On January 5, 2015 a recorded interview was conducted with Ms. [redacted], in which she indicated thatshe had lost control of her vehicle due to ice and snow, and struck a tree and a rock.Once the statement was received from Ms. [redacted] and the police report confirmed the accident, EricN[redacted], the Nationwide Claims Adjuster indicated the chargeability of this accident as “at-fault”, whichwas one day after the date of loss. There were no notes in the claim where this accident was not-atfaultor non-chargeable.The investigation found the resulting damage to [redacted]s property totaled $ 2,350.00 andNationwide handled the payment of the damages.If you require further assistance, please contact our Customer Advocacy Coordinator, Cathy D[redacted]at ###-###-#### or by email at [redacted]Sincerely,Nan Q[redacted]Claims Specialist IIINationwide###-###-####[redacted]
per my employeer- payroll department the money taken out of my paroll check has done been sent to the vendor three weeks ago. Perhaps the money was applied to the incorrect account, as I mentioned within my compliant, I had received a slew of e-mails with different pets/pet names and my name was attached to each, it was a concern then and even more so now. I am totally aware of the two polices, the first should had been cancelled in November, but was not.
Regards, [redacted]
Mike M[redacted] contacted Ms. [redacted]'s agent Scot E[redacted] to do a 3 way call with Ms. [redacted]. Scott and Ms. [redacted] spoke about the problems she has had, and Ms. [redacted] has now decided to stay with her current agent.
Please allow this letter to serve as a response to the above captioned Revdex.comcomplaint filed by Mr. [redacted].Contrary to Mr. [redacted]'s response, his 2014 Nissan Pathfinder, with 46,989 miles, was not"brand new" at the time of inspection. As stated in my earlier response, a New York Statelicensed appraiser conducted the inspection. A subsequent inspection will also take place by Mr.[redacted]'s repair facility prior to repair. We will address any issues or additional damagediscovered by the repair facility. In addition, Mr. [redacted] also put in a diminished valueclaim that will be evaluated once the repair to his vehicle is completed.If you require further assistance, please contact our [redacted] Joey L[redacted]at ###-###-#### or by email at [redacted]Sincerely,Alan S[redacted]
We are in receipt of your correspondence dated November 14, 2017, addressed to [redacted], regarding the above noted file and Mr. P[redacted] request to make adjustments to his [redacted] policy coverages.Upon receipt of your inquiry we contacted the vendor we use to...
service our [redacted] policyholder accounts. A representative, Bethany, made a call out to Mr. P[redacted] today and left a voice message explaining that in order to make changes to Earthquake policy coverages they will need something in writing from him. She provided a mailing address as well as the email in her message, along with giving him the phone number to call back if he would like to quote out any changes.For assistance with questions or changes to his Earthquake policy at any time, Mr. P[redacted] should contact the [redacted] Service Center at ###-###-#### or email [redacted].Thank you for bringing our member’s concerns to our attention. If you require further assistance, please contact our Customer Advocacy Coordinator, Janice Kleinhans, direct at ###-###-#### or by email at [redacted]Sincerely,Shauna T[redacted]Nationwide [redacted] Account Manager
We are in receipt of your request for information regarding the above referenced file. Ms. [redacted] is requesting a refund in the amount of $18.48 representing premium deducted from her payroll check.According to a review of our files, on December 22, 2015 Ms. [redacted] contacted our office to cancel her...
policy as she had given the pet away. During the discussion it was discovered Ms. [redacted] actually had two policies for the same pet.- Policy [redacted] applied for by speaking with an agent on November 4, 2015.- Policy [redacted] applied for via our online enrollment center on October 22, 2015For both enrollments Ms. [redacted] opted to pay for the policy premium through payroll deductions. This means her premium deductions would be taken from her paycheck by her employer and transferred to Nationwide through a Third Party Administrator. Both polices were set to become effective January 1, 2016.During the call on December 22, 2015 Ms. [redacted] requested her policy be cancelled. The cancellation transaction for both policies was completed in our system on December 23, 2015 and the information forwarded to the Third Party Administrator. Please note at the time of cancellation and as of the date of this letter, no premium has been received from the Third Party Administrator.We have reached out to the Third Party Administrator and confirmed the cancellation requests (stop premium deductions) have been processed and that two billings of $9.24 are outstanding. Although Ms. [redacted]’s company deducted the premium from her check, the money has not been received by the Third Party Administrator and has not been sent to Nationwide Pet Insurance (formerly VPI).Once Nationwide receives the premium from the Third Party Administrator we will refund the money to Ms. [redacted] within twenty-four hours. Please note, as explained to Ms. [redacted] during a call on January 7, 2016, it may take one or two pay periods before premium payment is received by our company. Additionally, we are not sure if we will receive both installments of $9.24 together or separately, however as soon as we receive the funds we will send a check to Ms. [redacted].Should you require any further assistance in this matter, please contact our [redacted], Janice K[redacted], at ###-###-#### or via email at [redacted] Sincerely,Lynne C. H[redacted]
Dear [redacted],We are in receipt of your email dated August 8, 2017 whereby [redacted] states he is still waiting to receive payment for the overdraft fees.As stated in our August 4, 2016 response, issuance of a check will take 7-10 business days which would bring us to August 17, 2016. I would assume [redacted] has since received his check.Thank youSincerely,Patty G[redacted]Customer Advocacy CoordinatorChief Customer AdvocateNationwide[redacted]###-###-####
We are in receipt of Ms. [redacted]’s rejection of our response regarding the above referenced file. In her complaint, Ms. [redacted] is disputing the processing of the above referenced claims and is requesting additional benefits be applied.As stated in our original response, we have requested records on Ms. [redacted]’s behalf in order to determine if additional benefits apply to the above referenced claims. We received the requested records on October 18, 2016. Our review was completed on October 20, 2016 and found that Murphy was treated primarily for pneumonia on all claims in question. The claims were reprocessed with a primary diagnosis of Pneumonia (code 1447) and secondary benefits were applied as indicated in the records. A letter explaining the outcome of the review was sent to Ms. [redacted] on October 20, 2016. A revised explanation of benefits was sent out for each claim reprocessed.Please note that our review is final unless we receive additional documentation that was previously unsubmitted.Should you require any further assistance in this matter, please contact our [redacted], Patty G[redacted] at ###-###-#### or via email at [redacted].Sincerely,Vincent G[redacted]###-###-####
I reviewed the response made by the business in reference to complaint ID [redacted], and after being an agent-less Nationwide customer for 17 years was provided Richard T[redacted] at ###-###-####. I spoke with Jackie today at Richard's office who is going to review my policy and communicate back with me. Feel free to close the complaint now that I have a local human to communicate with.
Regards,
[redacted]
Thank you for the opportunity to respond to the complaint filed by [redacted] regarding the above referenced policy with Nationwide Mutual Insurance Company. We have reviewed the concerns expressed by Mrs. [redacted], and will attempt to address them in this letter.
[redacted] has had...
her auto policy with our Company since August 14, 2014. Our Company mailed Mrs. [redacted] her auto renewal on July 14, 2015 informing her that the renewal premium would be $1,368.80. A claim was filed with our Company by Mrs. [redacted] for a loss that occurred on July 24, 2015. Within the claims investigation, we found that an unlisted driver, [redacted], was driving at the time of the loss and is a regular operator of Mrs. [redacted]’s vehicles. Based on our Company’s business best practices, [redacted] was added to the auto policy as a principle operator effective July 25, 2015. Notification was mailed to Mrs. [redacted] on October 22, 2015 to inform her of this change. An additional premium of $1,050.50 was applied to the account and the updated policy declarations was mailed to Mrs. [redacted] on October 30, 2015. A copy of the change notification, renewal and revised policy declarations are attached for your reference.
On November 6, 2015 our Company updated [redacted]’s date of birth from January 1, 2015 to August 28, 1991, in addition to updating her as an occasional operator instead of a principle operator effective July 25, 2015. This change generated a reduction in premium of $433.80. A copy of the revised policy declarations mailed to Mrs. [redacted] on November 9, 2015 is attached for your reference.
[redacted]’s auto policy cancelled effective November 12, 2015 per her request. On November 30, 2015 a final bill was mailed to Mrs. [redacted] advising a payment of $335.23 was due for coverage provided up to the date of cancellation. Payment was not received by December 15, 2015, hence a collection notification was mailed to Mrs. [redacted] on December 16, 2015 requesting payment of $335.23 by January 14. 2016. A copy of the final bill and collection notice is attached for your reference.
The collection balance of $335.23 was for coverage provided for [redacted], from July 25, 2015 to November 12, 2015. In review of this case, we are unable waive the $335.23 for coverage provided up to the date of cancellation on Mrs. [redacted]’s auto policy with our Company.
We appreciate the opportunity to review [redacted]’s auto policy and hope the information will help to address her concerns.
If you require further assistance, please contact our [redacted], Cathy D[redacted], at ###-###-#### or by email at [redacted].
Sincerely,
Thomas K. G[redacted]
Nationwide Insurance
###-###-####
Email: [redacted]
Enclosures: Change Notification
Policy Declarations
Final Bill
Collection Notice
Breakdown
Well I think this is something that should be told to individuals when they plan to get due dates changed because most people will get due dates that are closer to their pay dates. So anybody that has this issue of changing their due dates to meet automatic withdrawl, is doomed to be punished with fees because their policies will show differently.
This is in response to the follow up inquiry of December 16, 2016.The check was issued on December 7, 2016 and was cleared by our bank on December 13, 2016.With regards to the loss of use, we explained to [redacted] on December 2, 2016, that we would accept 75% responsibility for the rental. She indicated her vehicle was drivable, and would not need a rental until it was placed in for repairs. We contacted her again on December 21, 2016, and she both confirmed she had received the check, and that she had not scheduled the vehicle for repairs yet. We advised her to contact us when she has scheduled repairs, and we would arrange the rental.Should you require any further assistance in this matter, please contact our Customer Advocacy Coordinator, [redacted] at ###-###-#### or via email at [redacted]Sincerely, David [redacted]
Mr. [redacted]’ claim is currently being handled by one of my adjusters. During the course of Mr. [redacted]’ claim he was seeking medical treatment for both injuries that appear to be related to the accident as well as treatment for other medical conditions that were pre-existing this...
accident. A settlement offer was extended to Mr. [redacted] to compensate him for the accident in addition to paying for any medical treatment related to the accident within 90 days from the accident in an attempt to resolve the claim. Mr. [redacted] reached out to me to discuss his concerns and presented additional information that he would like to be considered in his claim. He did request a new adjuster as he felt that the adjuster was not properly evaluating his claim. I assured him that I would review the file to be sure that it was evaluated properly, but would be unable to reassign his file over a dispute in value. Due to the nature of the injuries he presented as well as the other circumstances surrounding his treatment we agreed that we would need to review his medical history and all treatment sought since the accident to confirm what is related to this auto accident and what may be unrelated. Mr. [redacted] initially agreed to this request, which required a signed medical authorization, but since our conversation, Mr. [redacted] has revoked his signed medical authorization preventing us from securing all medical information necessary to fully evaluate the claim he is presenting. At this time we are attempting to resolve Mr. [redacted]’ claim, but have been unable to secure all needed documentation from Mr. [redacted] to verify the claim he is presenting. Thank you,Adam T[redacted]Casualty Claims Manager
Police y #[redacted]. They are in the business of false advertising! They offered me the Max Plan in April to take effect in August at my renewal date then they stopped offering it before I could change to the Max plan! They have received a ton of money from me in the 10 years I have used them for my ten year toy poodle only to let me down big time!
Regards,
[redacted]
Thank you for the second follow up inquiry regarding a Revdex.com complaint received from [redacted]. As Material Damage Claims Manager, I would like to address the issues brought forth by Mr. [redacted]. Nationwide has paid for repairs to all proven and related damages to Mr. [redacted]’s vehicle. Impact to the [redacted] vehicle occurred to the rear of the vehicle. Relying on his own words, Mr. [redacted]’s dealership of choice advised him the claimed damages to the turbo, could not be related to the loss. As always, Nationwide would evaluate any new information to support relativity to damages not included and paid in this claim. Presently, Nationwide considers the repairs for related damage to have been completed. With regards to the pending diminished value complaint, Nationwide has paid an undisputed amount ($618.00) of diminished value to the owner of the vehicle, [redacted] leasing. Mr. [redacted], the lessor, believes the value is higher. If it is understood correctly in his follow up correspondence, Mr. [redacted] has reduced his demand from $3000.00 to $1809.00 and now requests and additional $1191.00 ($1809.00-$618.00=$1191.00). Nationwide does not agree with Mr. [redacted]'s method of calculating diminished value. As previously promised in an attempt to resolve our impasse, at our expense Nationwide sought the opinion of an outside party to provide the parties with another opinion as to the diminished value of the vehicle. The appraiser, [redacted] Appraisal Services, has determined the diminished value of the [redacted] to be $1554.00. In good faith, Nationwide will honor this appraisal and issue a claims payment for an additional $936.00 to resolve this matter ($618.00 plus $936.00 for a total of $1554.00) in exchange for a complete release from Mr. [redacted] and [redacted] Leasing. If you have any additional questions please do not hesitate to contact me.
Thank you for your recent inquiry regarding a complaint you received from Ms. [redacted], unfortunately do to privacy concerns I cannot share the specific details on this claim. As Property Claims Manager, I have reviewed this claim file and have spoken to Ms. [redacted] about her concerns. ...
Additionally, Nationwide has taken additional steps to assist in the evaluation of the damages and to help to address the concerns of Ms. [redacted] as we work towards an amicable resolution. Based on my review Nationwide believes the claim was handled in a professional manner. However, I am sorry that the outcome was not satisfactory to Ms. [redacted] We strive to meet our customer’s needs, but understand that sometimes we are unable to do so. Thank you for bringing this matter to our attention. We trust this will resolve all pending concerns. Sincerely, Kenneth W G[redacted]
Consumer contacted Revdex.com stating the matter has been resolved satisfactorally and can be closed.
This letter is in response to Ms. [redacted]’ recent rejection to our latest response and her request to expunge the collection from the credit report tied to her cancelled Nationwide personal auto policy.As previously indicated, a Final Bill was issued on July 5, 2016, which gave the opportunity for Ms. [redacted] to pay it prior to going to a collection company. The collection itself was not handed over to [redacted] Collection Services (CCS) until August 23, 2016. Once that occurred, the insured had 30 days to pay before it would show on the credit report itself. Payment was not received until January 6, 2017, almost a full six months after the cancellation of the policy, and five months after the final bill was issued. This all being said, we cannot clear the credit history as if the collection never existed because it was both valid and delinquent. However, we can confirm that since the payment was made, it is being removed from the Credit Report. It can take 30-60 days from the date of payment for the Credit Report to show as updated, but CCS has confirmed the item is being cleared as a settled debt.If you require further assistance, please contact our Customer Advocacy Coordinator, Janice K[redacted], at ###-###-#### or by email at [email protected],Jeremy T BagotJeremy T. BagotSr. Analyst, Customer Response and Resolution###-###-####[email protected]
I reviewed the response made by the business in reference to complaint ID [redacted] and find the resolution is satisfactory to me.
Regards and Thank you so much for your help! [redacted]
Dear Mr. [redacted] This is in response to the inquiry received for the above policyholder and her recreational vehicle policy. Ms. [redacted] list concerns regarding her agent and the handling of her new business recreational...
vehicle policy. On January 16, 2017, the primary agent received an email from our customer service department regarding Ms. [redacted] request to quote her new recreational vehicle. This was the first recorded contact the agency received regarding Ms. [redacted] need for a quote. When the agency spoke with Ms. [redacted], it appeared the dealership was contacting the agency when it was closed on the weekend or after business hours during the week. No messages were left on the agency’s messaging system by Ms. [redacted] or the dealership. The agency did apologize for any confusion and was able to write a recreational vehicle policy for Ms. [redacted] with an effective date of February 1, 2017. On February 15, 2017, a letter was mailed to Ms. [redacted] and to the agency stating since no sales receipt had been received for the 2017 Forest River the Total Loss Replacement Cost was changed to Actual Cash Value. This change was done on the same day the letter was mailed with an effective date of February 1, 2017. Ms. [redacted] received the notice regarding the coverage reduction and emailed her agent on February 22, 2017. The agent was unavailable on February 22, however she emailed Ms. [redacted] on February 23, 2017 apologizing for not asking for the bill of sale as it was a new underwriting rule that she inadvertently overlooked when binding the policy. On February 27, 2017, Ms. [redacted] received her refund of $28.30 and contacted our customer service department. The change to remove the coverages was done the same day as the letter was mailed and the refund was issued on February 19, 2017 in our system. Ms. [redacted] was able to provide the bill of sale to the customer service representative as the agency had not yet submitted it to the underwriting department. The coverages were restored to the Total Loss Replacement Cost effective February 1, 2017. We do sincerely apologize to Ms. [redacted] and assure her that feedback has been given to the agency in regards to obtaining the bill of sale for recreational vehicles prior to binding a new business policy. If Ms. [redacted] would like her policies transferred to a different agency, our customer service department can assist her with this request. If you require further assistance, please contact our Customer Relations Coordinator, Phillis H[redacted], at ###-###-#### or by email at [redacted] Sincerely, Bridget D[redacted]
Dear Ms. [redacted]:Thank you for the opportunity to respond to the complaint filed by [redacted] regarding her concernswith the above referenced policy with Nationwide Affinity Insurance Company of America. We havereviewed the concerns expressed by Ms. [redacted] and will attempt to address them in the letter.[redacted] has a personal auto policy with Nationwide Affinity Insurance Company of America.On January 4, 2015, Ms. [redacted] lost control of her 2004 [redacted] on icy roads, striking a treeand a rock in a yard, and flipping the vehicle onto its top, with resulting damages so severe it wasconsidered a total loss.The complainant believes the 2004 [redacted] she was driving at the time of theaccident failed due to a mechanical malfunction. She indicated that the adjuster whocompleted the inspection did not check for mechanical issues.In review of the file notes and documents for the above referenced claim, we were not made aware ofany mechanical issues on Ms. [redacted]’s 2004 [redacted]. Nationwide was contacted on May 11,2016, a year and four months after the date of the loss by Ms. [redacted], inquiring as to her rate increaseand suggesting this loss was due to a mechanical failure. The vehicle was sold by [redacted] on April 20, 2015 and this vehicle is no longer in Nationwide’s possession to verify Ms. [redacted]’sclaim on the mechanical failure theory for the loss.The complainant believes the accident was initially listed as not-at-fault and was changed toan at-fault accident. She also raised a concern regarding not being notified that payment wasmade for property damage to the claimant without her knowledge.On January 5, 2015 a recorded interview was conducted with Ms. [redacted], in which she indicated thatshe had lost control of her vehicle due to ice and snow, and struck a tree and a rock.Once the statement was received from Ms. [redacted] and the police report confirmed the accident, EricN[redacted], the Nationwide Claims Adjuster indicated the chargeability of this accident as “at-fault”, whichwas one day after the date of loss. There were no notes in the claim where this accident was not-atfaultor non-chargeable.The investigation found the resulting damage to [redacted]s property totaled $ 2,350.00 andNationwide handled the payment of the damages.If you require further assistance, please contact our Customer Advocacy Coordinator, Cathy D[redacted]at ###-###-#### or by email at [redacted]Sincerely,Nan Q[redacted]Claims Specialist IIINationwide###-###-####[redacted]
per my employeer- payroll department the money taken out of my paroll check has done been sent to the vendor three weeks ago. Perhaps the money was applied to the incorrect account, as I mentioned within my compliant, I had received a slew of e-mails with different pets/pet names and my name was attached to each, it was a concern then and even more so now. I am totally aware of the two polices, the first should had been cancelled in November, but was not.
Regards, [redacted]
Mike M[redacted] contacted Ms. [redacted]'s agent Scot E[redacted] to do a 3 way call with Ms. [redacted]. Scott and Ms. [redacted] spoke about the problems she has had, and Ms. [redacted] has now decided to stay with her current agent.
Please allow this letter to serve as a response to the above captioned Revdex.comcomplaint filed by Mr. [redacted].Contrary to Mr. [redacted]'s response, his 2014 Nissan Pathfinder, with 46,989 miles, was not"brand new" at the time of inspection. As stated in my earlier response, a New York Statelicensed appraiser conducted the inspection. A subsequent inspection will also take place by Mr.[redacted]'s repair facility prior to repair. We will address any issues or additional damagediscovered by the repair facility. In addition, Mr. [redacted] also put in a diminished valueclaim that will be evaluated once the repair to his vehicle is completed.If you require further assistance, please contact our [redacted] Joey L[redacted]at ###-###-#### or by email at [redacted]Sincerely,Alan S[redacted]
We are in receipt of your correspondence dated November 14, 2017, addressed to [redacted], regarding the above noted file and Mr. P[redacted] request to make adjustments to his [redacted] policy coverages.Upon receipt of your inquiry we contacted the vendor we use to...
service our [redacted] policyholder accounts. A representative, Bethany, made a call out to Mr. P[redacted] today and left a voice message explaining that in order to make changes to Earthquake policy coverages they will need something in writing from him. She provided a mailing address as well as the email in her message, along with giving him the phone number to call back if he would like to quote out any changes.For assistance with questions or changes to his Earthquake policy at any time, Mr. P[redacted] should contact the [redacted] Service Center at ###-###-#### or email [redacted].Thank you for bringing our member’s concerns to our attention. If you require further assistance, please contact our Customer Advocacy Coordinator, Janice Kleinhans, direct at ###-###-#### or by email at [redacted]Sincerely,Shauna T[redacted]Nationwide [redacted] Account Manager
We are in receipt of your request for information regarding the above referenced file. Ms. [redacted] is requesting a refund in the amount of $18.48 representing premium deducted from her payroll check.According to a review of our files, on December 22, 2015 Ms. [redacted] contacted our office to cancel her...
policy as she had given the pet away. During the discussion it was discovered Ms. [redacted] actually had two policies for the same pet.- Policy [redacted] applied for by speaking with an agent on November 4, 2015.- Policy [redacted] applied for via our online enrollment center on October 22, 2015For both enrollments Ms. [redacted] opted to pay for the policy premium through payroll deductions. This means her premium deductions would be taken from her paycheck by her employer and transferred to Nationwide through a Third Party Administrator. Both polices were set to become effective January 1, 2016.During the call on December 22, 2015 Ms. [redacted] requested her policy be cancelled. The cancellation transaction for both policies was completed in our system on December 23, 2015 and the information forwarded to the Third Party Administrator. Please note at the time of cancellation and as of the date of this letter, no premium has been received from the Third Party Administrator.We have reached out to the Third Party Administrator and confirmed the cancellation requests (stop premium deductions) have been processed and that two billings of $9.24 are outstanding. Although Ms. [redacted]’s company deducted the premium from her check, the money has not been received by the Third Party Administrator and has not been sent to Nationwide Pet Insurance (formerly VPI).Once Nationwide receives the premium from the Third Party Administrator we will refund the money to Ms. [redacted] within twenty-four hours. Please note, as explained to Ms. [redacted] during a call on January 7, 2016, it may take one or two pay periods before premium payment is received by our company. Additionally, we are not sure if we will receive both installments of $9.24 together or separately, however as soon as we receive the funds we will send a check to Ms. [redacted].Should you require any further assistance in this matter, please contact our [redacted], Janice K[redacted], at ###-###-#### or via email at [redacted] Sincerely,Lynne C. H[redacted]
Dear [redacted],We are in receipt of your email dated August 8, 2017 whereby [redacted] states he is still waiting to receive payment for the overdraft fees.As stated in our August 4, 2016 response, issuance of a check will take 7-10 business days which would bring us to August 17, 2016. I would assume [redacted] has since received his check.Thank youSincerely,Patty G[redacted]Customer Advocacy CoordinatorChief Customer AdvocateNationwide[redacted]###-###-####
We are in receipt of Ms. [redacted]’s rejection of our response regarding the above referenced file. In her complaint, Ms. [redacted] is disputing the processing of the above referenced claims and is requesting additional benefits be applied.As stated in our original response, we have requested records on Ms. [redacted]’s behalf in order to determine if additional benefits apply to the above referenced claims. We received the requested records on October 18, 2016. Our review was completed on October 20, 2016 and found that Murphy was treated primarily for pneumonia on all claims in question. The claims were reprocessed with a primary diagnosis of Pneumonia (code 1447) and secondary benefits were applied as indicated in the records. A letter explaining the outcome of the review was sent to Ms. [redacted] on October 20, 2016. A revised explanation of benefits was sent out for each claim reprocessed.Please note that our review is final unless we receive additional documentation that was previously unsubmitted.Should you require any further assistance in this matter, please contact our [redacted], Patty G[redacted] at ###-###-#### or via email at [redacted].Sincerely,Vincent G[redacted]###-###-####
I reviewed the response made by the business in reference to complaint ID [redacted], and after being an agent-less Nationwide customer for 17 years was provided Richard T[redacted] at ###-###-####. I spoke with Jackie today at Richard's office who is going to review my policy and communicate back with me. Feel free to close the complaint now that I have a local human to communicate with.
Regards,
[redacted]