Yonkers Kia

This dealership should be avoided at all costBy my mistake I only looked at google reviews but did not check [redacted] before I visited the dealershipYou will find many complaints on there similar to my deposit not being honoredI called up to purchase a car in the morningWe came to an agreement over the phone for 10k for G37x with higher milesThe salesman was supposed to get back to me with some info and then I was to put a deposit downAfter several hours of not hearing back, I called up only to be told they had just taken a deposit from that carI asked to speak to the manager of dealership to let him know I was upsetHe said give me a few mins to go find information and came back and said you were right, just come down after work and put a deposit down and the car is yours, you just have to wait business days to pick it up because they were waiting for a lien releaseThis was the first sign of something not being right because they said they already took a deposit from some else but was willing to take mineI thought well, they must just be trying to do the right thingSo I went down, test drove it and put a deposit down and said I would wait the daysThat night I researched more and found the [redacted] reviews which were terrible to read and several with the same situation as mineSo I had my brother call the next day to see if the car was still available and they said yesThey left him messages the next several days to come down and test drive the carSo I knew what was coming next, another victim of shady dealership business practicesThen the call came and I was told, the car I put a deposit down on had blown head gaskets and I had to pay them and extra $3,to fix it or they couldn't sell it to meThis would mean the dealership took this car on a trade, didn't evaluate it properly and offered it up for sale or they wanted more money than originally agreedDarwin who said he was one of the owners said he would try and find me something similar but his sad attempt was pathetic at bestThese guys are not honest people and people should all be awareI can't believe a company like KIA would let them operate like thisWith some many complaints about them not honoring deposits, its obvious there is a pattern here that is not being address by KIA which is sad

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that hmy complaint has NOT been resolved because:[Your Answer Here] The damage was not on my car prior and I have the paper from when the car was checked inIf Yonkers Kia does not want to do anything about the damage that is their choice In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: THEY SAID: I spoke to [redacted] 's son earlier today and he seemed to have misunderstood meWe at Yonkers KIA sell cars cosmetically as isNOT AS IS! This is NOT TRUEHe called me and asked me what did I wantUnderstanding that we actually called and visited Yonkers Kia on several occasions, and on each ocassion we were told they would tell the [redacted] and on each occasion that we would get a new rim, [redacted] ***'s response shows that no one told him anythingYet after I began explaining, he all of a sudden had full recollection and said, "Our Cars are sold "as is""I said are you now attempting to tell me after all the promises that the car is sold "as is"? and he said "noI'm not trying to tell you, I am telling you"This was rude and affirmation of the dealerships' attempt to lie in order to complete a saleWe would have returned the car that evening if they did not promise to replace the rim THEY SAID: If we had promised this to the customer then we would have documented it and gave a customer what's called a WE OWETheir is no such document on file This is implausible and taking clear advantage of "lack of knowledge"We insisted on warranty information and any other recourse if something was wrongMy Dad is and we understood that this was importantAl the sale person said that if anything was wrong to call and he will take care of itWe called and told him the issue as well as *** and the woman at the front; they said again said I'm sorry, we will replace the Rim come inWe came in, they said they didn't have the rim on location but they would order it and they would call us when the Rim came inThey will all be witnessesWe have a witness that heard all this as wellIt occurs to me that if a "We Owe" policy was a policy this would have been mentioned to us when the warranty, return, guarantee and lemon law talks arose as well as when the promises prior, during and after the sale was madeThe "We Owe" policy or information associated never was sharedWe will have to assume this information was intentional omitted and that we will have to rely on honesty on part of the people at the dealership and our witness.THEY SAID: It probably would have been a good idea to reach out to someone a lot sooner as we are days away from August This is ridiculousWe called every week or so since the day we purchased the car per their instruction and/or absence of actionThis is disrespectful to sayWe reached out as soon as the same day and on goingThis statement seems to indicate that the outcome would have been different? THEY SAID: I am sorry that he is upset but there is nothing that we can do as it is policy not to purchases cosmetic items for customer unless there has been a prior agreement in writing to do so The prior agreement is set as a verbal promise commensurate with the purchaseIt seems that they did not want us to return the vehicle or to communicate with usThis all was intentional, discriminatingWe will not stop until this is resolved fairly even if a suit must be filed against Yonkers Kia and all associateI reserve all my rights THEY SAID: My name is [redacted] & I can be reached at ###-###-#### Ext [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com:At this time, I have not been contacted by Yonkers Kia regarding complaint ID [redacted] .Sincerely, [redacted]

Revdex.com: At this time, I have not been contacted by Yonkers Kia regarding complaint ID [redacted] Sincerely, [redacted] ***

Revdex.com: At this time, I have not been contacted by Yonkers Kia regarding complaint ID [redacted] Sincerely, [redacted]

The business has responded Please read below: [redacted] *** [redacted] Yonkers KIA Respond to Revdex.com to resolve or address the complaint issues: We will give the customer a $voucher but please do understand that Yonkers KIA is not taking responsibility for the damage doneThe customer had this damage prior to bringing car in for service and tried to blame the dealership so we would have to pay for the expenses

We have the damaged documented I am truly sorry but we cannot pay for damage that was already on the car

Revdex.com: I received my new car registration in the mail yesterday However, neither the General Manager nor the Department of Motor Vehicles Clerk "Gina" ever did respond to any of my contact requests At this point, I have my registration and I am done with this dealership.I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

I am writing this as a final resort in expressing my disappointment and aggravation with Kia and how I have been treated as a customer I have a Kia Sorento LX that I leased on September **, 2013, less than two years ago On August **, I brought my Kia Sorento in for servicing at Yonkers Kia at *** *** *** *** *** ** *** I must start by letting you know that just getting through to the service department to make an appointment was challenging There is no direct way and I got disconnected several times I specifically brought the car in because the air conditioner stopped working I must stress that I found this odd when the car was not even two years old I dropped my car off at 7:am as the first appointment of the day When I was contacted with the diagnosis I was told that the problem was related to the Freon and that no parts needed to be replaced therefore it was not covered under warranty at which point I paid the $that I was being charged I picked up the car at 5:pm that same day and when I left Yonkers Kia my A/C was still blowing HOT air I drove back to the service department and made them aware that the problem of the broken air conditioner was NOT fixed My case manager brought the car to the back for the service manager to look at my car and left me sitting for minutes before I was given an explanation I was then told that as it turns out, it wasn’t the Freon that was the problem in fact it was the compressor that was not working and would need to be replaced I questioned why the compressor was not checked when I specifically brought the car in with a complaint of the air conditioner not working My car was in service all day, 7:am- 5:pm You can imagine my astonishment when they told me that they do not check each part individually Because of this I now had to bring my car back a second time to be repaired On August **, I brought my car back to Yonkers Kia so they could replace the compressor for my A/C I again arrived at 7:am, the first appointment of the day I was told that because they already knew what the problem was and because they had the part it would only be about hours When hours had passed and I hadn’t heard anything I called and followed up After struggling to get through and after several disconnections I finally got someone on the phone and was put on hold for minutes before someone else actually picked up to ask me why I was calling I was put on hold for another minutes while I waited for them to find out the status of my car I was finally told it would be ready within the hour and they would call me as soon as it was ready Another two hours later I hadn’t heard back so I got a ride to the service department and showed up in person The case manager was nowhere to be found The receptionist paged her for about minutes while I waited and when she finally showed up she did not address me nor did she even acknowledge me I had to approach her to get an answer and she had to go on a man-hunt to even get an answer for me When she finally finds my car and brings it to me I expressed my disappointment in the customer service and how inefficiently they operate She apologized and I went on my way Again, my car was there from 7:30am-4:30pm
Just to be clear, I have my own business that I rely on my car for Without my car I lose a days work At this point I have now lost days of work because of the inefficiency of this service department I also find it important to mention that at the time that I picked up my car on 8/** I was made aware that I was due for an oil change and that my oil filters needed to be changed I was NEVER made aware of any issue with the A/C filter On September **, I brought my car to my trusted family mechanic that my family has used for years for an oil change and inspection After evaluating my car my mechanic called me to inform me that my car would NOT pass inspection because the A/C filter was so clogged with mold that he couldn’t believe that I hadn’t gotten sick I’d like to stress that my car is not even years old You can imagine my surprise being that my car had already spent full days at Kia service for A/C related issues AGAIN, IT WAS NEVER BROUGHT TO MY ATTENTION BY KIA When this was brought to my attention BY MY MECHANIC I called the service department at Yonkers Kia and asked to speak with the service manager who was disinterested in why I was calling, did not apologize for any of the errors or inconvenience made or even try to make it right I asked to speak to his boss and instead of transferring me he disconnected me I then called Kia consumer relations and spoke to a representative there She noted all of my complaints and told me that she would have to call the dealership herself and it would take two days to get back to me This representative was dismissive and as far as customer service goes I have been disgusted all around
This entire process has been frustrating and maddening Not one person from Kia wants to take accountability or even acknowledge that errors were made I have lost days of work, money spent on fixing the filter, and my health was put at risk The fact that not one person at KIA is even remotely interested in these issues is disgusting I am horrified at the lack of customer service and the inefficiency of your company This is the first Kia I have had and I can assure you that after this experience that it will be the last Kia that I will ever have

Revdex.com:
At this time, I have not been contacted by Yonkers Kia regarding complaint ID ***
Sincerely,
*** ***

I bought a used car at the Kia Yonkers dealerEach person takes care of at least two customers at the same time so they are constantly shuffling back and forthThey always say “give me a second” or “let me talk to my manager” and disappear for minutes or more, so everything takes an unjustified amount of timeI paid $or more for an inspection but despite promises they never show me what was tested and the results (just that the car passed) As the car did not start one day, a couple of weeks after I bought it, I took it back as it was supposed to be under a months warrantyI asked repeatedly to see what is covered in the warranty and got no answer (just “let me talk to my manager”)Still, they agreed to check the battery for free and told me it was fineI also asked them to check the AC, which I knew had problems when I bought the car, to see how much it costs to fix itThey charged me over $to put dye in the Freon to find the leakAs the windshield had cracked I asked for a quote to get it replacedTheir quote was $(yes, one thousand dollars)As I was unhappy with them, took the car to my old mechanic who told me they never put the dye in the freon, and replaced the windshield for $I have been asking them to refund the ~$but I can’t even get them to return my callsAvoid them at all costs, they do not care about you or your car, and will take your money and give you nothing in return very happily

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved, transaction was canceled and my car returned to me
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Sincerely,
***

Revdex.com:At this time, my complaint, ID *** regarding Yonkers Kia has been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,*** ***

I was lied into a deal by the salesman named DelanoKia's Corporate office, *** *** *** and the dealerships General Manager Darwin has done nothing to help me resolve my issueIt has been a year since getting into this deal

I spoke to *** ***'s son earlier today and he seemed to have misunderstood meWe at Yonkers KIA sell cars cosmetically as isNOT AS IS! But cosmetically as is
If we had promised this to the customer then we would have documented it and gave a customer what's called a WE OWE
Their is no such document on file*** *** purchased this car in AprilIt probably would have been a good idea to reach out to someone a lot sooner as we are days away from AugustI am sorry that he is upset but there is nothing that we can do as it is policy not to purchases cosmetic items for customer unless there has been a prior agreement in writing to do so
My name is *** *** *** *** & I can be reached at ###-###-#### Ext***

At this time, I have been contacted directly by Yonkers Kia regarding complaint ID ***, however my complaint has NOT been resolved because:
"margin: 0in 0in 10pt;" class="MsoNormal">[Your Answer Here]
I am still waiting on paperwork to sign before I can get my car registered and licensedOnce I get proof of registration and license I will contact the Revdex.com to let you know my complaint has been resolved.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been
resolved because:I have received a phone call from Yonkers Kia letting me know that they will send me a check but I have yet to receive itI was also told I would be contacted on Monday January *** to let me know that the check has been mailed to me and never heard from anyone at yonkers KiaOnce I have the check in my hand then this complaint will be resolved. [Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,*** ***

At this time, my complaint, ID *** regarding Yonkers Kia has been resolved
(By clicking "OK", your complaint will be closed as
Resolved.)
Sincerely,*** ***