Yonkers Kia

We have already made a check to Kia for $350.00We have reached out to our customer as well

Revdex.com:
I received my Washington state license plate and registration in the mail 2 days ago. Thank you for your help in motivating Yonkers Kia to resolve the issues I had with them. If it weren't for the Revdex.com, I'm sure I'd either still be waiting or have had my car repossessed.
At this time, my complaint, ID [redacted] regarding Yonkers Kia has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
[redacted]

Revdex.com:
At this time, I have not been contacted by Yonkers Kia regarding complaint ID [redacted].
Sincerely,
[redacted]

I purchased a new vehicle from Yonkers Kia in December 2015. Part of that purchase included a trade-in, but apparently, the dealer never transferred the title and registration to their name. I learned this three months later, when the vehicle I traded in was ticketed for not having a license plate, and the ticket was mailed to me (since I was still the owner, according to the DMV records). Imagine my surprise at receiving a ticket for a vehicle I had not owned for three months. Despite multiple conversations with and assurances from the general manager, Darwin O[redacted], the dealership never provided the promised documentation that either the ticket had been paid or that they had properly transferred the registration and title with the NY DMV.
It was clear that after selling me a $40,000+ vehicle, Yonkers Kia no longer had any reason to fulfill their obligations, or to correct their error which greatly inconvenienced me. They did not respond to repeated requests for proof of resolution, even after initially promising that they would "take care of it and do right by (me)." As the owner of two Kia vehicles, I will most likely purchase another in the future. However, I definitely WILL NOT purchase a vehicle from Yonkers Kia. They have lost my business forever.

Revdex.com:At this time, I have not been contacted by Yonkers Kia regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding Yonkers Kia has been resolved.
(By clicking "OK", your complaint will be closed as...

Resolved.)
Sincerely,[redacted]

THE EXPERIENCE WITH YONKERS KIA HAS BEEN THE WORSE EXPERIENCE I'VE EVER HAD. THEY ARE UNPROFESSIONAL, THEY LIE AND CHEAT PEOPLE JUST TO MAKE A BUCK IN SELLING CARS... FROM THE MOMENT I WALKED INTO THIS PLACE BY MYSELF AND IT HAS BEEN NOTHING BUT A HEADACHE.... I PURCHASED A USED CAR NOT ONCE DID THEY OFFER FOR ME TO TEST DRIVE THE CAR, I DEBATED FOR HOURS AS THEY HAD ME SIT THERE FROM 11AM TILL 8 PM TO CLOSE THE DEAL PRESSURING ME INTO IT WHEN I TOLD THEM I WAS UNSURE...EVERY CAR I LOOKED AT THEY ALWAYS HAD THE EXCUSE THAT THEY DIDNT HAVE ALL THE PAPER WORK OR INCOMPLETE PAPER WORK FOR THE CARS. KNOWING THAT I WAS IN DESPERATE NEED THEY TOOK ADVANTAGE OF ME. WHEN FINALLY SIGNING THE PAPER WORK I HAD SOME QUESTIONS IN REGARDS TO THE EXTENDED WARRANTY FOR I ASKED THE SALES PERSON THAT I WANTED CERTAIN THINGS COVERED WITH IT AND HE TOLD ME IT WAS, SO THE FINANCE MANAGER HANDED ME A PAMPLET AND TOLD ME EVERYTHING IN THE GREEN WAS COVERED, NEVER ONCE DID THEY GO OVER IT STEP BY STEP LET ALONE TELLING ME THE CAR CAME WITH AN EXTENDED ONE WHEN IM ACTUALLY PAYING FOR.. SO THEY HANDED ME THE KEYS DIDNT WALK THE CAR WITH ME WHEN I NOTICED A FEW THINGS WRONG WITH THE CAR I CALLED THE SALES PERSON OVER TO TELL HIM AND HE WENT IN THE SHOWROOM AND CAME BACK OUT TELL ME TO CALL TOMORROW BECAUSE THERE CLOSED.. THE CAR HAD MISSING HEAD REST, 2 DENTS, A HOLE IN THE WINDSHIELD AND THE BUMPER FROM ONE SIDE DETACHED ALONG WITH NOT HAVING BATTERIES IN THE REMOTE TO OPEN THE DOORS. SO I CALLED THE NEXT DAY AND AGAIN THE SALES PERSON TOLD ME HE WOULD CALL ME BACK HE WAS GOING TO SPEAK TO HIS MANAGER. NEVER CALLED ME BACK AGAIN I HAD TO CALL THEM, HE THEN MADE AN EXCUSE TO WHY HE DIDNT CALL ME AND TOLD ME TO BRING THE CAR IN FOR THEM TO LOOK AT IT.. AFTER HAVING THE CAR FOR 3 DAYS I WAS VERY UNHAPPY WITH THE PURCHASE AND HOW IT WAS RUNNING IT WAS NOT WHAT I EXPECTED. I CALLED UP YONKERS KIA TO TELL THEM ABOUT NOT BEING HAPPY AND TO SEE WHAT CAN BE DONE, I WAS TOLD BY JULIO MY SALES PERSON TO GIVE HIM SOMETIME AND THAT THEY ARE TRYING TO WORK ON SOMETHING DAYS PASSED BY AND NOT ONE WORD FROM HIM, I CALLED AGAIN AND AGAIN HE TOLD ME GIVE HIM TILL MONDAY. MONDAY COMES NOT ONE WORD, SO I CALLED AND HE TOLD ME THAT THERE WAS NOTHING THEY CAN DO. WHEN I KNOW THEY COULD HAVE REVERSED IT BY USING A SUBSTITUTE OF COLLATERAL FORM... I THEN ASKED FOR A MANAGER TO CALL NEVER ONCE DID I GET A CALL BACK, EVERY TIME I CALLED I GOT A HES NOT IN OR I CAN TAKE A MESSAGE AND HAVE HIM CALL YOU BACK. I WENT ONLINE TO SEE IF THERE WAS A HEAD OFFICE TO CALL AND NOTHING THEY TOOK MY NAME AND NUMBER AND MY SALES PERSON CALLED ME BACK YET AGAIN. SO I FINALLY BROUGHT THE CAR IN FOR THEM TO LOOK AT THEY GAVE ME AN APPOINTMENT AND TEH MANAGER TOLD HIM TO GET ME HEAD REST FROM ANOTHER CAR, JULIO THEN TOLD ME I WILL GET THEM FOR YOU WHEN YOU COME AND BRING THE CAR IN BECAUSE HE WANTED TO FINISH UP WITH THE CLIENTS HE HAD. I SAID OK. I ASKED HOW LONG WILL THE CAR TAKE TO FIX THEY SAID I SHOULD GET IT BACK THE SAME DAY. I BROUGHT THE CAR IN THE DAY OF MY APPOINTMENT AND THEY TOLD ME I NEEDED TO LEAVE THE CAR FOR MORE THEN A DAY, I EXPLAINED THAT I NEEDED TO GET BACK AND FORTH TO WORK AND THAT I TOOK THE DAY OFF FOR THIS, SO AGAIN JULIO AND FRYI TOLD ME TO GIVE THEM A FEW HOURS AND THEY WILL SEE IF THEY CAN GET ME A LOANER OR RENTAL NOT ONCE DID I HEAR FROM THEM THAT DAY, U CALLED THE NEXT DAY AND THEY SAID THERE LOOKING INTO IT. 2 WEEKS PAST AND STILL NOT ONE WORD ON A RENTAL OR LOANER. I FINALLY GET A CALL FROM SOMEONE FROM YONKERS KIA "MIKE" WHO WAS ASKING ME HOW EVERYTHING WAS GOING. I TOLD HIM ALL THE ISSUES I WAS HAVING HE SAID GIVE HIM 5 MIN HE IS GOING TO CALL ME BACK, FINALLY SOMEONE CALLS ME BACK WHEN THEY SAY THEY WOULD HE TOLD ME M GOING TO TRANSFER YOU TO THE SERVICE DEPARTMENT MAKE AN APPOINTMENT AND WE WILL HAVE A LOANER FOR YOU. I GOT THE APPOINTMENT BROUGHT THE CAR IN AND LEFT WITH THE LOANER THEY TOLD ME IT SHOULD BE A FEW DAYS. THE NEXT DAY I GET A CALL FORM JULIO TELLING ME THEY WERE WORKING ON MY CAR ALREADY " ALL LIES" HERE I AM A WEEK LATER AND NOT ONE WORD, 2 WEEKS LATER SAME THING 3 WEEKS AND STILL NOTHING, FINALLY I GET A CALL SAYING MY CARS READY. I GO PICK UP MY CAR AND AS IM WALKING OVER IT MY CAR WAS STILL NOT READY THEY DIDNT CHANGE THE WINDSHIELD WITH THE HOLE IN IT, I THEN ASKED FOR A HIGHER UP NUMBER BECAUSE HAVING MY CAR FOR ALMOST 4 WEEKS FOR A 2 DAY WORK UP IS UNCALLED FOR JUST TO COME IN BE LATE FOR WORK ONCE AGAIN JUST TO FIND OUT MY CAR IS STILL NOT READY... I FINALLY GET A CALL FROM A MANAGER/OWNER SO HE SAYS AND HE ASKS IF WE EVER SPOKE BEFORE AND I TOLD HIM NO THATS THE PROBLEM AND EXPLAINED EVERY TIME I CALLED AND ASKED TO SPEAK TO A MANAGER MY SALES PERSON CALLED SO IM A LITTLE SURPRISED YOUR CALLING ME NOW. I EXPLAINED TO HIM FROM POINT A TO POINT B ON EVERYTHING THAT WAS GOING ON, HE SAID FOR MY INCOVIENCE HE WILL PAY ONE MONTH OF A CAR PAYMENT FOR ME, I TOLD HIM NO THAT'S NOT GOING TO JUSTIFY ALL THESE ISSUE THAT HAS BEEN HAPPENING. HE SAID THAT, THATS ALL HES WILLING TO DO. I SAID AFTER ALL THIS I COULD HAVE HAD THIS TAKEN CARE OF IN THE BEGINNING BUT I HAD PEOPLE GIVE ME THE RUN AROUND.. ALL IN ALL HE TOLD ME THAT HE CAN GET ME INTO SOMETHING BETTER BUT IT WOULD HAVE TO BE A LEASE AND I EXPLAINED TO HIM THAT I NEEDED TO HAVE MY PAYMENT WHERE THEY WERE AT HE SAID THAT GOING INTO A LEASE IS THE ONLY WAY HE CAN DO THAT. SO I TOLD HIM TO WORK OUT THE NUMBER AND TO GET BACK TO ME, NEVER DID SO I HAD TO CALL HIM BACK WHEN I CALLED HIM BACK I HAD TO REFRESH HIS MEMORY FOR HE DID NOT REMEMBER.. SO WHEN I DID HE SAID HE DIDNT DO IT TO GIVE HIM 10 MIN HE WOULD CALL ME BACK.. AGAIN NO CALL BACK. THE NEXT DAY STILL NOTHING I CALL HIM ON MY LUNCH BREAK AND HE PROCEEDS TO TELL ME THAT HE GOT BUSY AND THAT THERE IS NOTHING HER CAN DO THAT I WOULD HAVE TO GIVE HIM A THOUSAND DOLLARS TO GET THE PAYMENT WHERE I WANT AFTER HE TOLD ME HE WAS WILLING TO DISCOUNT THE CAR JUST TO GET ME WHERE I NEEDED TO BE AND THAT HE EXPECTS TO BE IN THE RED BUT HES OK WITH THAT.. AGAIN ALL LIES. THEN HE TELLS ME TO GIVE HIM A FEW MORE MONTHS OF ON TIME PAYMENT AND COME BACK IN THE SUMMER WHEN THEY HAVE ALL THESE SALES AND HE WOULD GET ME WHAT I NEED.... AGAIN I CALL THE BLUFF ON HIS END... SO NOW IM STUCK WITH A CAR I AM VERY UN HAPPY WITH FROM DAY 1....
THESE PEOPLE SELL HOPES AND DREAMS TO JUST GET WHAT THEY WANT. ITS JUST THE WORSE EXPERIENCE EVER. HOW DO PEOPLE CONDUCT BUSINESS LIKE THIS AND STAY IN BUSINESS. ITS ALWAYS A RUN AROUND JUST TO LET TIME PASS.ITS BEEN VERY EXHAUSTING MENTALLY. SOMETHING NEEDS TO BE DONE WITH THESE PEOPLE ITS NOT RIGHT.

Revdex.com:
At this time, I have not been contacted by Yonkers Kia regarding complaint ID [redacted]. Please forward to me the name and contact information for Yonkers Kia's owner(s). Also, please continue to reach out to the dealership and advise them to respond to me. Their blatant disregard to our rights and to this matter is fueled by discrimination and is unlawful. The dealership unlawfully used the term "certified" and that is a Federal violation. Also their breach of promise is unlawful. We hope no one at the dealership decide to commit perjury.  I will continue to escalate this matter until Yonkers Kia honor their promise to us.
Sincerely,
[redacted]

Revdex.com:
At this time, I have not been contacted by Yonkers Kia regarding complaint ID [redacted].
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

THEY SAID:  I spoke to [redacted]'s son earlier today and he seemed to have misunderstood me. We at Yonkers KIA sell cars cosmetically as is. NOT AS IS!  
This is NOT TRUE. He called me and asked me what did I want. Understanding that we actually called and visited Yonkers Kia on several occasions, and on each ocassion we were told they would tell the [redacted] and on each occasion that we would get a new rim, [redacted]'s response shows that no one told him anything. Yet after I began explaining, he all of a sudden had full recollection and said, "Our Cars are sold "as is"". I said are you now attempting to tell me after all the promises that the car is sold "as is"? and he said "no... I'm not trying to tell you, I am telling you"... This was rude and affirmation of the dealerships' attempt to lie in order to complete a sale. We would have returned the car that evening if they did not promise to replace the rim.
THEY SAID: If we had promised this to the customer then we would have documented it and gave a customer what's called a WE OWE. Their is no such document on file.
This is implausible and taking clear advantage of "lack of knowledge". We insisted on warranty information and any other recourse if something was wrong. My Dad is 74 and we understood that this was important. Al the sale person said that if anything was wrong to call and he will take care of it. We called and told him the issue as well as [redacted] and the woman at the front; they said again said I'm sorry, we will replace the Rim come in. We came in, they said they didn't have the rim on location but they would order it and they would call us when the Rim came in. They will all be witnesses. We have a witness that heard all this as well. It occurs to me that if a "We Owe" policy was a policy this would have been mentioned to us when the warranty, return, guarantee and lemon law talks arose as well as when the promises prior, during and after the sale was made. The "We Owe" policy or information associated never was shared. We will have to assume this information was intentional omitted and that we will have to rely on honesty on part of the people at the dealership and our witness.THEY SAID: It probably would have been a good idea to reach out to someone a lot sooner as we are days away from August. 
This is ridiculous. We called every week or so since the day we purchased the car per their instruction and/or absence of action. This is disrespectful to say. We reached out as soon as the same day and on going. This statement seems to indicate that the outcome would have been different?
THEY SAID: I am sorry that he is upset but there is nothing that we can do as it is policy not to purchases cosmetic items for customer unless there has been a prior agreement in writing to do so.
The prior agreement is set as a verbal promise commensurate with the purchase. It seems that they did not want us to return the vehicle or to communicate with us. This all was intentional, discriminating. We will not stop until this is resolved fairly even if a suit must be filed against Yonkers Kia and all associate. I reserve all my rights. 
THEY SAID: My name is [redacted] & I can be reached at ###-###-#### Ext[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I received my new car registration in the mail yesterday.  However, neither the General Manager nor the Department of Motor Vehicles Clerk "Gina" ever did respond to any of my contact requests.  At this point, I have my registration and I am done...

with this dealership.I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

The...

business has provided a delayed response below:
[redacted]
[redacted]
[redacted]
 
Yonkers KIA Respond to Revdex.com to resolve or address the complaint issues:
 
Customer came in and said he was a tier one. He asked for a price quote based upon tier one before his credit was ran to get an idea of where he would be monthly. The payment of $389.00 was given to [redacted] subject to if held a tier one score. The customer was pretty satisfied with the monthly payment given but still wanted pretty much everything done before even touching his credit because he felt if we did it would affect his score which was understandable so we did as the he asked. After running customer credit we were able to see he clearly did not have a tier one score. We gave him a great number of $449.00 after realizing that he did not meet tier one criteria. The customer did come back in about 4 months but it was way too early in the loan to switch out of the vehicle. Being that the customer had to pay interest and taxes and fees there was some negative equity. Yonkers KIA tried our dearest to satisfy [redacted] however some things are just not possible and he was unable to understand that.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We have the damaged documented.  I am truly sorry but we cannot pay for damage that was already on the car.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that hmy...

complaint has NOT been resolved because:[Your Answer Here]
 
The damage was not on my car prior and I have the paper from when the car was checked in. If Yonkers Kia does not want to do anything about the damage that is their choice.   
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The business has responded.  Please read below:
[redacted]  
 
Yonkers KIA Respond to Revdex.com to resolve or address the complaint issues:
 
We will give the customer a $50 voucher but please do understand that Yonkers KIA is not taking responsibility for the damage done. The customer had this damage prior to bringing car in for service and tried to blame the dealership so we would have to pay for the expenses.

This dealership should be avoided at all cost. By my mistake I only looked at google reviews but did not check [redacted] before I visited the dealership. You will find many complaints on there similar to my deposit not being honored. I called up to purchase a car in the morning. We came to an agreement over the phone for 10k for 2009 G37x with higher miles. The salesman was supposed to get back to me with some info and then I was to put a deposit down. After several hours of not hearing back, I called up only to be told they had just taken a deposit from that car. I asked to speak to the manager of dealership to let him know I was upset. He said give me a few mins to go find information and came back and said you were right, just come down after work and put a deposit down and the car is yours, you just have to wait 10 business days to pick it up because they were waiting for a lien release. This was the first sign of something not being right because they said they already took a deposit from some else but was willing to take mine. I thought well, they must just be trying to do the right thing. So I went down, test drove it and put a deposit down and said I would wait the 10 days. That night I researched more and found the [redacted] reviews which were terrible to read and several with the same situation as mine. So I had my brother call the next day to see if the car was still available and they said yes. They left him messages the next several days to come down and test drive the car. So I knew what was coming next, another victim of shady dealership business practices. Then the call came and I was told, the car I put a deposit down on had blown head gaskets and I had to pay them and extra $3,500 to fix it or they couldn't sell it to me. This would mean the dealership took this car on a trade, didn't evaluate it properly and offered it up for sale or they wanted more money than originally agreed. Darwin who said he was one of the owners said he would try and find me something similar but his sad attempt was pathetic at best. These guys are not honest people and people should all be aware. I can't believe a company like KIA would let them operate like this. With some many complaints about them not honoring deposits, its obvious there is a pattern here that is not being address by KIA which is sad.

Revdex.com:
At this time, I have not been contacted by Yonkers Kia regarding complaint ID [redacted].
Sincerely,
[redacted]

I was lied into a deal by the salesman named Delano. Kia's Corporate office, [redacted] and the dealerships General Manager Darwin has done nothing to help me resolve my issue. It has been a year since getting into this deal.

Review: I purchased a used 2012 Chrysler 300 from Yonkers Kia. During the transaction it was discovered that the tire rim was damaged. We were told that the rim would be replaced and that we would receive a call when the rim arrived. several weeks passed by an we received no call. I am 74 years old and I feel discriminated and taken advantage of.

We visited July **, 2014 at 6:30 and was told they would help us. They asked us to wait in the waiting room. We waited until 9pm. This was disrespectful. We told them we were waiting and no one assisted us and the explained that the [redacted] can help and he left for the day. I left my phone number and the called back today July **, 2014. The [redacted] introduced himself and said that "..didn't the salesman tell you all cars are sold "as is"?". I then had no other recourse but to ask for assistance in this matter from Revdex.com and Consumer Affairs in Westchester County.Desired Settlement: We would be satisfied with either replacing the damaged rim as promised or if there was a problem finding a match, we would give back the rims and accept four new rims of similar status and quality fitting for a Chrysler 300 stature as a luxury vehicle.

Business

Response:

I spoke to [redacted]'s son earlier today and he seemed to have misunderstood me. We at Yonkers KIA sell cars cosmetically as is. NOT AS IS! But cosmetically as is.

If we had promised this to the customer then we would have documented it and gave a customer what's called a WE OWE. Their is no such document on file. [redacted] purchased this car in April. It probably would have been a good idea to reach out to someone a lot sooner as we are days away from August. I am sorry that he is upset but there is nothing that we can do as it is policy not to purchases cosmetic items for customer unless there has been a prior agreement in writing to do so.

My name is [redacted] & I can be reached at ###-###-#### Ext[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

THEY SAID: I spoke to [redacted]'s son earlier today and he seemed to have misunderstood me. We at Yonkers KIA sell cars cosmetically as is. NOT AS IS!

This is NOT TRUE. He called me and asked me what did I want. Understanding that we actually called and visited Yonkers Kia on several occasions, and on each ocassion we were told they would tell the [redacted] and on each occasion that we would get a new rim, [redacted]'s response shows that no one told him anything. Yet after I began explaining, he all of a sudden had full recollection and said, "Our Cars are sold "as is"". I said are you now attempting to tell me after all the promises that the car is sold "as is"? and he said "no... I'm not trying to tell you, I am telling you"... This was rude and affirmation of the dealerships' attempt to lie in order to complete a sale. We would have returned the car that evening if they did not promise to replace the rim.

THEY SAID: If we had promised this to the customer then we would have documented it and gave a customer what's called a WE OWE. Their is no such document on file.

This is implausible and taking clear advantage of "lack of knowledge". We insisted on warranty information and any other recourse if something was wrong. My Dad is 74 and we understood that this was important. Al the sale person said that if anything was wrong to call and he will take care of it. We called and told him the issue as well as [redacted] and the woman at the front; they said again said I'm sorry, we will replace the Rim come in. We came in, they said they didn't have the rim on location but they would order it and they would call us when the Rim came in. They will all be witnesses. We have a witness that heard all this as well. It occurs to me that if a "We Owe" policy was a policy this would have been mentioned to us when the warranty, return, guarantee and lemon law talks arose as well as when the promises prior, during and after the sale was made. The "We Owe" policy or information associated never was shared. We will have to assume this information was intentional omitted and that we will have to rely on honesty on part of the people at the dealership and our witness.

THEY SAID: It probably would have been a good idea to reach out to someone a lot sooner as we are days away from August.

This is ridiculous. We called every week or so since the day we purchased the car per their instruction and/or absence of action. This is disrespectful to say. We reached out as soon as the same day and on going. This statement seems to indicate that the outcome would have been different?

THEY SAID: I am sorry that he is upset but there is nothing that we can do as it is policy not to purchases cosmetic items for customer unless there has been a prior agreement in writing to do so.

The prior agreement is set as a verbal promise commensurate with the purchase. It seems that they did not want us to return the vehicle or to communicate with us. This all was intentional, discriminating. We will not stop until this is resolved fairly even if a suit must be filed against Yonkers Kia and all associate. I reserve all my rights.

THEY SAID: My name is [redacted] & I can be reached at ###-###-#### Ext[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have not been contacted by Yonkers Kia regarding complaint ID [redacted]. Please forward to me the name and contact information for Yonkers Kia's owner(s). Also, please continue to reach out to the dealership and advise them to respond to me. Their blatant disregard to our rights and to this matter is fueled by discrimination and is unlawful. The dealership unlawfully used the term "certified" and that is a Federal violation. Also their breach of promise is unlawful. We hope no one at the dealership decide to commit perjury. I will continue to escalate this matter until Yonkers Kia honor their promise to us.

Sincerely,