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Yonkers Kia

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Reviews Yonkers Kia

Yonkers Kia Reviews (68)

Review: 5/**/14 I went in to the company Yonkers kia after receiving a add that a 2010 Nissan rogue was $11895. Spoke to receptionist Chelsea and she confirmed yes. Went in to view at 4:30Pm the sales person that dealt with was [redacted], he told me I'll get 5000 trade in towards the deal, I the asked him what's the end total he told me the finance guy [redacted] deal with me and answer. When I went in the room [redacted] thefinance guy did not advised me of the contract in entirety but told to sign on lines, Isigned and was told I can bring back the car if anything discrepancy. got home reviewed paperwork and notice they sale price is over $20000. Went back this morning and is not what I want to resolve the issue, to return the rogue and get back my car due to fraudulent, wrong advertising. Please help soonest.Desired Settlement: I do not want to do business with them nor the bank fifth third bank.I want to return the rogue and get back my 2006 Altima car, no charges or fees to me being is their bad business practice and ethics

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved, transaction was canceled and my car returned to me.

Sincerely,

I bought a used car at the Kia Yonkers dealer. Each person takes care of at least two customers at the same time so they are constantly shuffling back and forth. They always say “give me a second” or “let me talk to my manager” and disappear for 20 minutes or more, so everything takes an unjustified amount of time. I paid $400 or more for an inspection but despite promises they never show me what was tested and the results (just that the car passed). As the car did not start one day, a couple of weeks after I bought it, I took it back as it was supposed to be under a 3 months warranty. I asked repeatedly to see what is covered in the warranty and got no answer (just “let me talk to my manager”). Still, they agreed to check the battery for free and told me it was fine. I also asked them to check the AC, which I knew had problems when I bought the car, to see how much it costs to fix it. They charged me over $179 to put dye in the Freon to find the leak. As the windshield had cracked I asked for a quote to get it replaced. Their quote was $1000 (yes, one thousand dollars). As I was unhappy with them, took the car to my old mechanic who told me they never put the dye in the freon, and replaced the windshield for $295. I have been asking them to refund the ~$179 but I can’t even get them to return my calls. Avoid them at all costs, they do not care about you or your car, and will take your money and give you nothing in return very happily.

Review: I leased my second car from Yonkers Kia almost a month ago and had already paid my December car payment on my former car (I always pay my car payment early). I was told that Kia Finance would refund my payment without any issues if I called them the following Monday. When I called Kia finance as recommended I was told it was not their responsibility to refund this payment as the dealership took over my lease and the dealership owes me this money. This is the exact opposite of what the dealership told me when I was leasing my car. When I called Yonkers Kia to get this situation corrected I was unable to get anyone on the phone to help me. Finally after a week of calling and leaving messages I was able to speak to the person who sold me the car. He verbally accepted responsibility and said that the information I was given was incorrect and that they would make right by it. He said he needed the [redacted] to sign off on it but that it would be taken care of. It has now been one month and I have still not received a refund. When I call I am given the run around about when this issue will be resolved and about who needs to still approve it. As far as I am concerned this business should be closed. This is my second car that I have leased through this dealership and it will certainly be my last!Desired Settlement: I would like my December car payment to be refunded as I have paid Kia two car payments for the month of December and only have one car in my possession.

Business

Response:

We have already made a check to Kia for $350.00We have reached out to our customer as well.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:I have received a phone call from Yonkers Kia letting me know that they will send me a check but I have yet to receive it. I was also told I would be contacted on Monday January [redacted] to let me know that the check has been mailed to me and never heard from anyone at yonkers Kia. Once I have the check in my hand then this complaint will be resolved. [Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Yonkers Kia has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,[redacted]

Review: Bought a 2008 Jeep Grand Cherokee at Yonkers Kia. Check engine lights went on after an hour. Brought it to them. They gave me a loaner car to drive and said it would go to jeep because kia mechanics aren't familiar with jeep. Car sat at jeep for over a week while both they and I made numerous attempts that went unanswered to get a repair authorization from Darwin O[redacted]. Jeep was just as frustrated as I was. After calling and going to kia many many times Darwin O[redacted] was finally there after 6 days and then lied to me and said Jeep told him car wasn't worth fixing. Jeep said they never spoke to him. I was at Jeep several times. He offered me a refund, to look for another car or that if I wanted he would authorize Jeep to fix it but then he wasn't responsible. I spoke to Jeep again and decided to fix it. Tried to contact Darwin many times and left voice messages to tell him to fix it. Employees gave me his cell phone number because he was supposed to be there but wasn't and he tells me that jeep has been back at yonkers Kia for days unfixed and now he wants his loaner car back. Then he tells me I'm bothering him when he's with his family. Both I and jeep tried contacting him at least over 1,000 times during the 9 days my car just sat there waiting for him to do his job and he never called me or them. The bottom line is that he doesn't want to authorize a $1400 repair on a car I paid over $10,000 for and drove less than an hour because they said I already got the car for less than they paid for it. Darwin O[redacted] is a liar, a scam artist, the most incompetent manager I have ever dealt with. This is the worst run dealership ever. He's never there. No one knows what they're doing and they disconnect you every time you call. Very dishonest. He refuses to fix a car I bought from them and drove an hour. It's sitting on his lot not fixed and now he's demanding the loaner car back. The absolute worst. I guess he doesn't know that he's responsible to fix it.Desired Settlement: As offered to me as an option by Darwin O[redacted] I want the Jeep repaired at the jeep dealership.

Review: FOOLED INTO LEASING A KIA OPTIMA AND TOLD WE COULD LOWER THE PAYMENTS!!! IT CAN'T BE DONE!!! Back In June 2014 I leased A 2014 Kia Optima From Yonkers, NY Kia Dealership On Central Park Avenue. First Off They Approved Her Only Based On Her Credit Report And Not Her Salary Not Knowing if I Could Afford The Car. Before Doing The Paperwork, The Salesman Delano Said my Monthly Payments Were Going To Be $500 And Change A Month. But After Doing The Final Paper Work At 9:00pm, We Were Told That my Payments Will Be $617 A Month. I Said To Him That's Tooo Much. We Went On To Discuss Is There A Way To Lower The Payments And Delano Said You Can Put Money Down Later To Lower The Payments And We Were Like Really?? So He Said Yes You Can Put Down $1000 And That Would Lower It By $100 A Month. So We Said Well She Will Be Getting $2000 Back From School In 2 Months And Can We Do It Then And He Said Yes. So We Figured If That's So Then If We Put Down $2000 That Would Lower The Payments To $417 A Month Then That Would Be More Affordable. We Also Discussed That I Was A Part Time Worker And I Was A Full Time College Student And That The Payments Were Too High. I Signed The Lease That Night, I Called Kia Finance The Next Day Just To Find Out That Delano Lied.. For A Leased Car You Can't Put Down Money To Lower Payments!!! I Was Stiffed!!!! And I Also Asked Him If I Could Turn In The Car At Anytime And He Said Yes. And No You Can't Without Some Serious Penalties!!! I Explained The Situation To Kia Finance And They Said There's Nothing They Could Do I Would Have To Talk To The Dealership. Well We Went Back To The Dealership And Darwin The General Mgr. Told Us To Come Back When We Had $3000 And We Did And He Said The Equity Is Tooo High That He Can't Do Anything About Putting Her Into Another Vehicle With Lower Payments And That There's Nothing He Can Do About What We Were Told Abt Putting Down Money To Lower The Payments. He Told Us To Come Back With $9000 And He Would See What He Could Do!!!! We Have Been Getting The Run Around With This Dealership And Trying To Find A Way To Get Out Of This Lease Deal Without Penalties Because Delano Straight Up Lied About Lowering The Payments. You Can't Lower Payments On A Leased Car Only On A Financed Car. Delano Didn't Know The Facts And He Was A Horrible Salesman. He Even Told Us We Can Change The Payment Date To The End Of The Month Just Call Kia Finance And They Said Once You Sign The Lease That's Your Due Date Every Month The Date Can't Be Changed. She's Barely Making These Monthly Payments And We Are Once Again Trying To Get Her Out Of This Lease And We've Been Trying To Reach The Owner Of The Dealership (Josh) And No One Is Calling Us Back. We've tried constantly to speak to the owner Josh A[redacted] for the last 2 weeks and he nor Darwin (General Mgr) has called us back. HERE WE ARE A YEAR LATER AND I AM STILL STRUGGLING TO MAKE THIS $618 A MONTH PAYMENTS!!! My Mother Have Been Calling The Dealership Every Week for the last 2 weeks. And No One Has Called her Back Yet. On July [redacted], 2015 I went to Kia and spoke to Sal about the lease and how Delano lied . I have demanded to speak to the owner Josh and no one has gotten back to me yet.Desired Settlement: Our desired outcome is for the Kia to take back this leased car because we were lied to about the method of which we could lower the payments by putting down money later. We discussed with Delano (salesman) that she could only make the $618 payments for abt 2 months then when she got her money from school that she would put down $2000 to lower the payments to $400 and change (more affordable). We called Kia finance the very next day after signing the lease and they said that you can't put down money on a leased car agreement to lower the payments. That can only be done on a financed car. So I was mislead/lied to and the 4 year Lease was signed now I'm stuck paying $618 a month and I can't afford it. No one at Kia will help to resolve this issue. The best thing to do is to return the car without any penalties or find another resolution.

Consumer

Response:

At this time, I have not been contacted by Yonkers Kia regarding complaint ID [redacted].Sincerely,[redacted]

Review: On August **. I went to Kia to buy a car. I liked the sportage2016.I am completely digusted by the financial person named Jimmy.I stated I wanted to go thru MCU bank I've been a service member for 20yrs. The sales person ran my credit an stated I had bad credit. But after talking to MCU I found out I was approved. The finance person put pressure on me to sign up with [redacted] leading me to believe this was the only institution approving me with higher rates, than MCU approved me for. Then I went back an spoke to the GM Mr. O[redacted] and he stated my option was in 90 days I can refinance my car. They took the excitement of buying a new car and turned it into a nightmare.One of the worst experiences of my life.I dnt.appreciate as a customer being lied to so that I pay I work really hard to maintain my good credit.For any customers looking to buy a Kia dnt waste your time on thisvplaceDesired Settlement: Use the bank of my choice MCU without having to refinance

Review: I traded-in my car, a 2011 KIA Sportage which had 27K mileage for $11,800. The dealer agreed to pay my previous Auto Finance outstanding balance of $3,499. The rest of the trade in value, of $8,301, was supposed to be applied against the purchase of my new car, a 2015 Optima Kia. However, after reviewing the sales agreement, I realized that only $3,500 had been applied against the new purchase. The sale took effect on 8/**. In order to get a corrected invoice I called on 8/** and spoke with the [redacted], [redacted]. He told me that he would talk to the sales person who prepared the sales invoice. On 8/** I called him but he was not available. The next day, I took time off from work to go to his office with my wife. He said he couldnt verify the invoice, as the salesperson who had prepared it was not in the office. He told me to come back on 8/**. That day, I called the dealers' office beforehand, and was told that both [redacted] and the salesperson were not in the office. On 8/** I called [redacted] and he said again that the salesperson was not in. He said he would call the salesperson and get back to me. He never called; however I called him at 4 P.M. and he told me to come on Saturday. I went on Saturday, and waited for 45 minutes. When he did come he asked me to give him my copy the invoice. I gave it to him and after about 30 minutes he came back and said that the salesperson was out of the office on vacation. He told me that he would try to contact the sales person, but that I would have to return on 8/**. He said that he would only be able to explain after speaking with the sales person. I then tried to contact the [redacted] of the dealership, through their website, and was able to chat with someone named [redacted] there. Five minutes after chatting with [redacted], [redacted] called me and demanded to know why I was trying to contact the owner. He claimed to be the owner, and stated that he would not give me any explanation for the discrepancy in the invoice.Desired Settlement: I would like for the full trade in value of my old car to be applied against the new car 2015 Optima Kia. If this is not possible, cancel the transaction. .

Review: I went to Yonkers Kia to have an oil change done on my 2013 Kia Optima. When they came back with my car the front bumper was cracked on the lower right side. I brought it to the attention of the service consultant and he spoke with his [redacted]. The [redacted] stated that it was old damage which it was not. When my car was taken to them in the morning and checked in they did not put any damage on the paper that they use to check in cars. They would have written on my paper that the car had previous damage and I do have my copy, where it shows nothing. I went to speak with the [redacted] and he stated that he would agree with his service [redacted] and could not do anything about it,Desired Settlement: I want my front bumper to be repaired to the condition it was in when I too the car to them.

Business

Response:

We have the damaged documented. I am truly sorry but we cannot pay for damage that was already on the car.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that hmy complaint has NOT been resolved because:[Your Answer Here]

The damage was not on my car prior and I have the paper from when the car was checked in. If Yonkers Kia does not want to do anything about the damage that is their choice.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The business has responded. Please read below:

Yonkers KIA Respond to Revdex.com to resolve or address the complaint issues:

We will give the customer a $50 voucher but please do understand that Yonkers KIA is not taking responsibility for the damage done. The customer had this damage prior to bringing car in for service and tried to blame the dealership so we would have to pay for the expenses.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I Own A 2004 Kia Sorento , My car started to make a clunking sound when I would drive it , I took My Car to Yonkers Kia to get the car Diagnose By them , because they are the dealer and they would know whats wrong with the car . It took them About 3 Weeks to Diagnose the problem . They said it was my Diff and My Drive Shaft that was making the noise and nothing else , they went ahead and replace the parts for the car . When the drove the car , the car was making the same sound , they now are telling me that its my transfer case thats the problem , So there was nothing wrong with my diff and drive shaft , Now they want me to pay $1,700.00 dollars for the parts they put in that did not fix the car , I should NOT have to pay for there lack of knowledge about working on THERE OWN CARS . Now its been 3 months and they are holding my car against my will until they get the money . I don't think that's fair , on top of all of this I use my car everyday to go to work Plus I dj on weekends , I had to miss a lot of days of work cause of this and turn down a lot of dj gigs , this is effecting me financially now . I need help to resolve this issue . thank you for your time an effort.Desired Settlement: I would like back my car the way I gave it to them , I will take it to get fixed some where else .

Review: Research a car thru Progressive Car Shopping Service and found a 2009 Hyundai Elantra for $8,487. When we went to dealer to finalized the transaction the price of the car was then listed at 10,627.00. We pointed out to the dealer that this wasn't the price we were anticipating and they assured us they would work with us to get us at the payment we wanted. They did get us at the payment we wanted by extended out the loan period. I feel this was some underhanded dealings.Desired Settlement: I would like them to adjust the price of the car to $8,487 and recalculate the payment amount

Review: I found out about Yonkers Kia online and decided to travel from Brooklyn NY as they quoted an offer that would beat a competitor that I had had visited. Once I arrived at the dealership the offers could not be confirmed nor was the representative who I'd spoken with present ( I was told that she would be in at noon). I explained to the sales person ** that I had come from Brooklyn because of the prices his co-worker [redacted] had quoted and he expressed that they would be able to match/ beat the competitor's offer. I looked at a few cars which included the Kia Optimum and the Kia Serrento. During this time ** showed me a few ,models of Optima and Sorrentos He explained the difference between the LX and EX models. I was told in particular about a turbo engine on a Kia as well as we spoke about the Sorrento models to explore the vehicle of my interest. It was concluded that I was interested in an EX model based on the description that I had provided. I test drove a vehicle of interest and was told that I would recieve the features I had requested in the white color that I has chosen. We then proceeded to the show room to work on the purchase. After sitting with **, I reminded him of the reason for my trip out to Yonkers and he reassured me that they would match/ beat the competitor's price. However ** went back and forth with the sales [redacted]s, with price options which superseded that of the competitors. At that point I decided to focus attention on the reason for my visit and was consistent moving forward. Eventually he returned with an offer that had a lower price and most of the features that I requested such as leather seats and a third row but in this case the car did not have AWD (all wheel drive). At that point I reminded him that the competitor's offer included AWD. He returned to his [redacted]s and came back with an offer that exceeded competitor's deal by $20.00 in order to have the AWD option included. I confirmed Five hours into the transaction I decided to wrap up the deal because I took into consideration the amount of work the sales person had invested.

I was told that the vehicle had to be picked up from another location while we worked on the purchase. Once I went to the [redacted]'s office, I had grown annoyed because he changed the agreement, taxes and fees and lease cost without justification. ** was concerned and intervened saying he would speak with his [redacted] after I left the office. He seemed to be willing to "work with me" and I stuck with it because the Sales person had been helpful.

Finally the transaction was wrapped up and I traveled home in my new car only to find the following morning that the third row seating was not included. I immediately returned to the dealership and informed them of the mistake

and was told by the [redacted]s that there was nothing that they could do about it. I spoke to the sales person ** and he was extremely understanding and acknowledged that there was a mistake made however he was the only person who assumed responsibility. In addition, the [redacted] Jimmy and the [redacted] were both dishonest and inconsistent as they failed to provide consistent accounts of how my cash payments were allocated/ accounted for. The ** offered to make two months payments and a tank of gas during my recent visit on June [redacted] 2016. I have made seven trips to and from the dealership in attempts to resolve this issue as well as I contacted Kia Corporate headquarters and have filed a complaint.

In conclusion at some point during the back and forth between the [redacted]s and the sales person there was a change made in the product presented to me and at no point was I informed that the product that I was leaving with did not have a third row seating as was requested. The dealership was dishonest and failed to match and or beat the competitor. I am extremely disappointed and angry as a result.Desired Settlement: My desire is that the dealer correct the mistake by providing a Kia Sorrento with all of the features that matched the competitors offer which included a third row seat as was explicitly mentioned as well as detailed account of my payment and how it was allocated because the [redacted] Jimmy nor the [redacted] could provide a clear account. Otherwise I would like to receive a refund for the opportunity to take my business elsewhere.

I am writing this as a final resort in expressing my disappointment and aggravation with Kia and how I have been treated as a customer. I have a 2014 Kia Sorento LX that I leased on September **, 2013, less than two years ago. On August **, 2015 I brought my Kia Sorento in for servicing at Yonkers Kia at [redacted]. I must start by letting you know that just getting through to the service department to make an appointment was challenging. There is no direct way and I got disconnected several times. I specifically brought the car in because the air conditioner stopped working. I must stress that I found this odd when the car was not even two years old. I dropped my car off at 7:30 am as the first appointment of the day. When I was contacted with the diagnosis I was told that the problem was related to the Freon and that no parts needed to be replaced therefore it was not covered under warranty at which point I paid the $80 that I was being charged. I picked up the car at 5:00 pm that same day and when I left Yonkers Kia my A/C was still blowing HOT air. I drove back to the service department and made them aware that the problem of the broken air conditioner was NOT fixed. My case manager brought the car to the back for the service manager to look at my car and left me sitting for 20 minutes before I was given an explanation. I was then told that as it turns out, it wasn’t the Freon that was the problem in fact it was the compressor that was not working and would need to be replaced. I questioned why the compressor was not checked when I specifically brought the car in with a complaint of the air conditioner not working. My car was in service all day, 7:30 am- 5:00 pm. You can imagine my astonishment when they told me that they do not check each part individually. Because of this I now had to bring my car back a second time to be repaired. On August **, 2015 I brought my car back to Yonkers Kia so they could replace the compressor for my A/C. I again arrived at 7:30 am, the first appointment of the day. I was told that because they already knew what the problem was and because they had the part it would only be about 3 hours. When 5 hours had passed and I hadn’t heard anything I called and followed up. After struggling to get through and after several disconnections I finally got someone on the phone and was put on hold for 10 minutes before someone else actually picked up to ask me why I was calling. I was put on hold for another 10 minutes while I waited for them to find out the status of my car. I was finally told it would be ready within the hour and they would call me as soon as it was ready. Another two hours later I hadn’t heard back so I got a ride to the service department and showed up in person. The case manager was nowhere to be found. The receptionist paged her for about 20 minutes while I waited and when she finally showed up she did not address me nor did she even acknowledge me. I had to approach her to get an answer and she had to go on a man-hunt to even get an answer for me. When she finally finds my car and brings it to me I expressed my disappointment in the customer service and how inefficiently they operate. She apologized and I went on my way. Again, my car was there from 7:30am-4:30pm.

Just to be clear, I have my own business that I rely on my car for. Without my car I lose a days work. At this point I have now lost 2 days of work because of the inefficiency of this service department. I also find it important to mention that at the time that I picked up my car on 8/** I was made aware that I was due for an oil change and that my oil filters needed to be changed. I was NEVER made aware of any issue with the A/C filter. On September **, 2015 I brought my car to my trusted family mechanic that my family has used for 30 years for an oil change and inspection. After evaluating my car my mechanic called me to inform me that my car would NOT pass inspection because the A/C filter was so clogged with mold that he couldn’t believe that I hadn’t gotten sick. I’d like to stress that my car is not even 2 years old. You can imagine my surprise being that my car had already spent 2 full days at Kia service for A/C related issues. AGAIN, IT WAS NEVER BROUGHT TO MY ATTENTION BY KIA. When this was brought to my attention BY MY MECHANIC I called the service department at Yonkers Kia and asked to speak with the service manager who was disinterested in why I was calling, did not apologize for any of the errors or inconvenience made or even try to make it right. I asked to speak to his boss and instead of transferring me he disconnected me. I then called Kia consumer relations and spoke to a representative there. She noted all of my complaints and told me that she would have to call the dealership herself and it would take two days to get back to me. This representative was dismissive and as far as customer service goes I have been disgusted all around.

This entire process has been frustrating and maddening. Not one person from Kia wants to take accountability or even acknowledge that errors were made. I have lost 3 days of work, money spent on fixing the filter, and my health was put at risk. The fact that not one person at KIA is even remotely interested in these issues is disgusting. I am horrified at the lack of customer service and the inefficiency of your company. This is the first Kia I have had and I can assure you that after this experience that it will be the last Kia that I will ever have.

Review: I had leased a vehicle with yonkers kia and was told by the sales associate at the time my payments would be $389.00 a month which was what we originally agreed to. At the time of finalizing the sale the manager changed the price to $449.00 a month. So they made it seem like every thing was done already and there was no going back. So its been a year and 4 months later and I went back to the same dealer ship and asked if there was anything they can do to lower the payments since I am not able to afford the payments anymore. I even requested if down grading to another vehicle would help and if its an option.. From what the sales associate said to me I would have to come out of pocket of $8000.00 to even switch vehicles.. and that the payments I agreed to cant be changed since its still too early in my lease. I have gone to other dealerships including to other kia dealerships and they all claim I got ripped off and to see if the dealership can fix there error because paying that much for my 2013 kia optima is way over paying.Desired Settlement: I would like my payments to be what we originally agreed to which was $389.00 a month.

Consumer

Response:

At this time, I have not been contacted by Yonkers Kia regarding complaint ID [redacted].

Sincerely,

Business

Response:

The business has provided a delayed response below:

Yonkers KIA Respond to Revdex.com to resolve or address the complaint issues:

Customer came in and said he was a tier one. He asked for a price quote based upon tier one before his credit was ran to get an idea of where he would be monthly. The payment of $389.00 was given to [redacted] subject to if held a tier one score. The customer was pretty satisfied with the monthly payment given but still wanted pretty much everything done before even touching his credit because he felt if we did it would affect his score which was understandable so we did as the he asked. After running customer credit we were able to see he clearly did not have a tier one score. We gave him a great number of $449.00 after realizing that he did not meet tier one criteria. The customer did come back in about 4 months but it was way too early in the loan to switch out of the vehicle. Being that the customer had to pay interest and taxes and fees there was some negative equity. Yonkers KIA tried our dearest to satisfy [redacted] however some things are just not possible and he was unable to understand that.

Review: I purchased my Audi A6 2007 in the Yonkers Kia dealership on the June 6/**/2014. Before I did so, I was promised by the sales person at that time [redacted], that the TPMS were going to be fixed together with some other issues on the car. The TPMS light was on, when I was test driving the car and I was assured of the fix.

Even the day I purchased the car, the light was on and [redacted] peronally told me, that I shouldn't be worry about anything, that the fault will just dissapear as I drive the car few miles. I had no clue, how this system works, so I believed it. Needless to say, the fault never went away.

This started a chain of ridiculous amount of visits in the dealership on my own expense, tolls and gas, which of course I never got reimbursed for.

Won't evem mention, that the first weekend I bought the car, the battery died on me and I had to pay 200 dollars for a tow truck.

Again never got reimbursed for. Granted to the dealership, they did gave me a new battery knowing, that this was someting, they should have done prior the sale of the vehicle.

I visted the dealership 5 times, and they were never able to fix this TPMS sensors, I even had to buy new tires on thei recomenadation, because they told me it was my tires not the sensors. So I did. The problem never went away.

Eventually they agreed on me going to authorized audi dealership and having it take care of by the proffesionals.

So before I went to this dealership I called the service person [redacted], who was in charge of my case in Yonkers Kia dealership and she gave me the authorization and assurance of their coverage of any charges done by this dealership. That I have in writing via emails.

Eventually they were not happy with the Audi's proposed price and they sent me to another dealership.

So I wasted again more time and money for the gas.

Now month and half later. When I contacted KIA about the money they owed me and I was promised to get paid back for the service charge amount of 184 dollars from the [redacted]. They completely stoped communication with me. Never called me back, answered my phone calls nor emails and in the end. Person who didn't even dealt with my case during this time told me, that he was told by his boss the ** in the KIA dealrship, that they have spent enough money for my car and are not going to cover this charge.

I feel completely violated and abused from the Yonkers KIA dealership management for my patientce with all these problems and troublems from the very first begining. I was always very nice and cooperative and promised to be getting paid for this charge, which I paid with my [redacted] credit card. It's been very painfull and dissapointing experience. I couldn't believe untill now, that this is actually possible.

That the dealership like a KIA can be doing business this way. Promise in writing to the customer to be paid for a charge and then simply reject and droped the promised made. I think this violates every moral and business law in any state or country.Desired Settlement: I would just like to receieve the 184 dollars for the charge from the [redacted] dealership.

I never asked for my expenses and money I wasted along the way to try to solve this issue. It would be fair if Yonkers KIA stand up to their promise and paid me, what I was told I was going to get paid.

Consumer

Response:

At this time, I have not been contacted by Yonkers Kia regarding complaint ID [redacted].

Sincerely,

Review: Yonkers Kia returned my car from repair without the electronic key, and without the owner's manual inside. They acknowledge their mistake but, despite numerous promises to return items via mail, have failed to do so.

I picked up my 2013 Kia Optima after business hours almost one month ago, having arranged with my service representative, Elizabeth, to leave the key in the car, which she forgot to do. I used my spare key to retrieve the vehicle, and then discovered that the manual was also missing.

I phoned Elizabeth the next morning, at which time she apologized and said she would mail the items immediately. I do not live near the dealership.

I haved called many times over the past few weeks, and on the rare occasion that I can reach Elizabeth (she never returns messages), she continues to tell me that the items will be sent.

The lease on the car expires in less than one month, and Kia finance will bill me a considerable sum for the missing items.Desired Settlement: I want Yonkers Kia to either return both the electronic key and the service manual immediately, or remit the value to Kia's finance department.

Review: I purchased a used car from the Kia dealership 7/**/2015. Before buying the car I noticed the drivers side mirror was broken. When I bought the car they agreed to order a new mirror and replace it and added that to my contract. After a couple weeks the sales person said my mirror was in and I could come get it replaced. I emailed the parts department to set up an appointment and they responded that the mirror needed to be painted first. Since then I have been emailing the parts manager Edwin to see when it was finished being painted. I've checked in several times with no response and now they are saying they scheduled 3 appointments and I did not respond. I never received any of the appointments.Desired Settlement: I just want the mirror replaced like they said they would or at least be given the part to have it installed elsewhere.

Review: I purchased a 2005 Chevy Cobalt from Yonkers Kia on April **, 2014. In the contract I signed, licensing and registration were supposed to be done by Yonkers Kia. On May **, 2014 I received my first call from [redacted] in DMV at Yonkers Kia informing me that there was a problem in getting my car registered. They informed me that because I didn't have insurance in the state of Florida at the time of purchasing the car they weren't able to get it registered, a matter that should have been handled on April **, 2014 when I bought the car. I had since moved to the state of Washington and requested that they register and license the car in that state. [redacted] said she would look into it and call me back the next day. I received no call. On May **, 2014 I called [redacted] in DMV at Yonkers Kia and left a message. She called back and said she was still working with the DMV in Florida to figure out a solution. I didn't hear from her, nor anyone else at Yonkers Kia, again until June *, 2014. On that day a man from Yonkers Kia who never gave me a name called me from a cell phone (business of personal is unclear) and harassed me stating over and over again that if I did not change my insurance back to Florida that they wouldn't be able to register my car and then one day I'd get pulled over and my car would be impounded. I enquired if there was a way around changing my insurance to a state that I don't reside in. He refused to answer my question, just restated that my car would be impounded. I asked him if I could talk to [redacted] in DMV about the matter, as she was the person I had been dealing with so far and he handed the phone over to her. [redacted] informed me it didn't matter if I changed my insurance at that point because the only date that I needed Florida insurance was April **, 2014. She asked me to call my insurance carrier and see if they could retroactively give me coverage in Florida for that one day. I called [redacted] and spoke with a man named [redacted] who informed me that he had spoken to [redacted] a month earlier and she had requested the same thing. He said that what I was being asked to request was insurance fraud and that he could not help me with that. I called [redacted] and told her what [redacted] at [redacted] had said. She told me she figured that would happen (probably because he told her the same thing a month earlier) and said she would look into getting the car registered and licensed in Washington state again. We ended that conversation with her saying she would call me early the next morning, June *, 2014. That was the last time I spoke with [redacted], although not my last attempt. I called her June *, 2014 and left a message. Again on June **, 2014 when I also left her a message. On June **, 2014 I called the man who had called with [redacted] on June *, 2014. He answered, but said he wasn't at the dealership and the only person who could help me with my issue was [redacted] and that he would send her a text message. I called [redacted] again on June **, 2014 and June **, 2014 and left messages on both of those days. I also called the man who had called with [redacted] on June *, 2014 again to see if there was anyway he could help or if there was anyone else who could. He again said he was not at the dealership, that [redacted] was the only person who could help me and that he would text her and have her call me. I also tried to contact the general manager at Yonkers Kia, but he was out. I asked to leave a message for him, but his voicemail was full. Today, June **, 2014 I called [redacted] again. There was no answer and her voicemail box is full, so I could not leave a message. I have had no contact with her for over two weeks and am nervous about if my car will get registered and licensed at all. I'm worried that my car will be impounded although I've been cooperative and done everything I'm supposed to be doing.Desired Settlement: I would like for my 2005 Chevy Cobalt to be licensed and registered in the state of Washington before my temporary registration expires.

Consumer

Response:

At this time, I have been contacted directly by Yonkers Kia regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

I am still waiting on paperwork to sign before I can get my car registered and licensed. Once I get proof of registration and license I will contact the Revdex.com to let you know my complaint has been resolved.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I received my Washington state license plate and registration in the mail 2 days ago. Thank you for your help in motivating Yonkers Kia to resolve the issues I had with them. If it weren't for the Revdex.com, I'm sure I'd either still be waiting or have had my car repossessed.

At this time, my complaint, ID [redacted] regarding Yonkers Kia has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

Review: I financed a Kia Sorento 2007 from yonkers kia dealer ship on October [redacted] 2014 evening. On November [redacted] 2014 I had it towed for malfunction that almost caused an accident. From November [redacted] I only heard from the sales rep twice meanwhile my car was in their possesion until I picked it up on December [redacted] 2014. Professionlism and good business / customer service went out the door. No updates on the car was given to me until I went back to get it. I called my sales Rep [redacted] and asked him due to this matter I would like my refund back since Im in my 30 day period. Im not satified with your service or neither the business service at all. I am currently [redacted] and I could have almost crashed into another car because of the malfunction the car has and was currently sold to me this way. He didnt want to comply and refused to honor the refund with car in their possesion. Which I felt like the company chose to not help and just brush me off as a customer to continue with their commission. He stated the Lemon law requires that with warranty car should be fixed by them and it wouldnt happen again knowing I was taking a chance with my life and my kids. No temporary rental was provided that whole time the car was in their auto repair shop. Neither did they want to exchange the car for a different one since they didnt want to grant me a refund. They state I must have the car 6 months before I can change it. Im currently financing thru [redacted] and tried seeking for their help as well as with the [redacted], which I have a filed complaint with . No help was provided. Unsatified.

Today is December [redacted] 2014 morning and I took the car back to the dealers Auto repair shop for another malfunction with the existing issue of the first malfunction. Car chooses to decelerates on its own causing the car to almost power off and jerk while on movement. Very dangerous for any incoming traffic as well as me and my family in the car. Im 7 months [redacted] and im driving with tension. I have a 2 yr warranty on the car. However they stated today they have to run a diagnostic on the car that will cost me $165 seperately to find the issue. If the issue is covered for repair under the warranty then fees can be waived.I don't feel like I should be charged for anything if I have warranty and Ive only had the car for almost 2 months tomorrow but have been driving it NOT even one month due to is being in their shop TWICE. I believe I was sold a LEMON. I making payments for a car I only had for 2months and have to come out of pocket for issues the car already had when sold to me. This has put an amount of stress on me and my [redacted] as well as having to be scared thats nothing else happens while driving the defected vehicle. I wish to give in the vehicle back and get a refund on my car like Im intitle to under a 30 day policy and the Lemon Law. They have violated the contract. Im trying to settle with out any Legal actions in a professional manner but Im not getting any help and proper customer service from this company. I would appreciate if Revdex.com can help me urgently in this matter which requires the safety of everyone in general.

Thank youDesired Settlement: I would like a refund of tmy deposit placed for the car at time of purchase, in exchange for them to take the Car back and give it to [redacted] bank.

Review: We were told that the DMV required the business to charge us $387 and that we would get the refund by mail. The actual cost was about $140. I have called three times and left messages and no one has called back. I called again today. The operator try to put me through four times. I explain the situation she said she would put me through to the sales manager. She tried that twice no one picked up. She said she would physically go and get the sales manager. The phone rang and rang and then a busy signal came on. I am also awaiting the papers showing the 150 point inspection that I was promised and told I couldn't have on the day I picked up car since it wasn't ready.Desired Settlement: My money refunded and the paper work showing that the car did have the inspection as promised.

Consumer

Response:

At this time, I have not been contacted by Yonkers Kia regarding complaint ID [redacted].Sincerely,[redacted]

Review: On July **, 2015 I negotiated a deal on a 2016 AWD Kia Sportage at the Yonkers Kia dealership located at [redacted] The agreed upon price was $22,252.00. The price was to include the following option: Wheel Locks, Carpeted Floor Mats, Mud Guards and an interior lighting kit. All of which were to be installed at a later date. After spending many hours at the dealership I signed the contract and purchased the vehicle.

On the same evening when I arrived home I took out the contract and carefully examined it. It was at that point I discovered I was charged $25,252.00 (exactly $3000.00 more than I agreed to pay) I immediately sent a text message to the salesman Mr. Issa T[redacted] explaining what I discovered. Mr. T[redacted]’s insisted I paid only $22,252.00 and the additional $3000.00 was for taxes, fees and interest for the bank loan. I have all the text messages saved and will attach them to this letter for your review.

On July **, 2015 I returned to the dealership to have my original agreement honored and I met with Mr. D[redacted] the Kia dealership manager. Mr. D[redacted] acknowledged that he spoke to the salesman Mr. T[redacted] and it was a fact that the deal was made for the price of $22,252.00. With that confirmed Mr. D[redacted] refused to honor the original deal and made me several different offers, none of them being the original deal. The offers were as follows: 1) I could return the vehicle and take another similar 2015 Kia Sportage with all the options originally agreed upon. 2) I could return the vehicle and take another 2016 Kia Sportage with the options agreed upon, but without the AWD feature. 3) I could keep the current vehicle and he would take off $600.00 and send me a check for $400.00. But the catch was I would not get the added options I was promised in the original deal, and I had to write a good and positive review about Mr. D[redacted] and the Yonkers Kia dealership. With choices one and two not being possible, because I already gave my wife the vehicle as a gift, I reluctantly accepted choice three, but I refused to write a review and told him he could write it himself, if that was what needed to be done. At that point he assigned an employee (I believe he called him by the name of Ali) to write the review at a computer on the showroom floor. I signed the consent but did not read it or write it. I was disgusted by the entire experience.

On July **, 2015 after two days of feeling uneasy and unable to stop thinking of being taken advantage of, I returned to the dealership and once again spoke to Mr. D[redacted]. I told him the whole thing still didn’t sit well with me and unless we could come to a better agreement I was going to report his Sales Manager Mr. E[redacted], who was responsible for drawing up the contract that I negotiated with the salesman, Issa T[redacted]. I told Mr. D[redacted] that I believe that Mr. E[redacted] deliberately draw up the contract with the price of $ 25,252.00 in the hopes that I would not realize the price had been changed from $22,252.00 (exactly to the penny $3000.00 more with very similar numbers) Mr. E[redacted]’s deception initially worked because I signed the papers and went home. I further more believe I was deceived by E[redacted] because at no time at all did we ever discuss a price of $25,252.00

After much continued discussion with Mr. D[redacted] his final offer was to give me one of the vehicle options original agreed upon (mud guards which were installed that very evening.) He also told me that he would increase the check he promised to send from $400.00 to $500.00 making it an additional ($100.00) At that point I was completely worn down and tired. I reluctantly agreed to his terms.

Approximately two weeks later I received a check from the dealer in the amount of $400.00 (not the $500.00 I agreed to accept) I immediately called to speak to Mr. D[redacted]. After many days of my wife and I continuing to call the dealership, Mr. D[redacted] finally called me back. I told him the check was in the amount of only $400.00 and he promised he would personally take care of sending me the additional $100.00

After waiting about a month for the additional $100.00 my wife and I began calling Mr. D[redacted]. We left continuous messages with the receptionist, and my wife also left voicemail messages. Mr. D[redacted] refuses to return our calls.

I am requesting that the Kia of Yonkers dealership be thoroughly investigated for fraudulent and deceptive practices, and If the investigation concludes that I was deliberately deceived and defrauded I would like to be compensated the full amount of money along with the original vehicle options I agreed upon.

I have attached the text messages shared between the salesman Issa T[redacted] and myself for your review. In the text messages you will clearly see that Mr. T[redacted] agreed that the price I was paying for the vehicle was to be in the amount of $22,252.00. You will also see that he continues to insist I paid the agreed upon amount by claiming that the additional charges are for “interest, taxes and DMV fee’s.

Note: I am unable to attach the text messages to the form. I have tried to copy and paste but it wont accept it. I can send them in the mail if you would like me to do so. I am also sending the above letter to the NYS Attorney General for investigation against Kia of Yonkers for deceptive practices.Desired Settlement: Honor the agreement I negotiated with the Salesman. Deceptive practices were used to over charge me $3000.00

Consumer

Response:

At this time, I have not been contacted by Yonkers Kia regarding complaint ID [redacted].Sincerely,[redacted]

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Description: AUTO DEALERS-NEW CARS

Address: 1840 Central Park Avenue, Yonkers, New York, United States, 10710

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