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YOOX Net-A-Porter Group

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YOOX Net-A-Porter Group Reviews (108)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] hellofinally you I have received the box which as you lied to me have sent months ago!!!!!!! but indeed you sent just a week ago,when I asked why did you lie that you have sent me the box//????you sent me the same coat which I have received originally,you sent me this originally and now you are sending it back to me !!!! are you kidding me?????I HAVE RECEIVED EXACTLY THE SAME THING AND I SENT BACK EXACTLY WHAT I HAVE RECEIVED,and if you would read the slipping back you could see the notes,so I demand that you either ship what was originally in the picture or take back this one and refund the money!!!!!the only thing I understood that you lie to your custstomers and treat them unprofessionaly,how many times you lied to me?first you lied to me that I had numerous orders with [redacted] ,then I proved that was my st order from that site 2nd you told you have sent the item back months ago,though you just shipped the item back last week,after I have asked the same question through Revdex.com,this proves one more time you are very dishonest to your clients.if you behave so dishonestly,so it takes you nothing to ship wrong items to your cliens and later demand completely other things!!!!besides I have contacted directly to Antonio Berardi brand regarding this issue,and I am waiting for the respond.one more time I am telling to clarify this issue In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Thank you for your email regarding your order.Please note that as we take this claim seriously, return fees are automatically waived once your return is received using our label Please proceed with a return at your earliest convenience ensuring that you follow our return policy.Best regards, [redacted] Customer Care

Dear **,Thank you for your email regarding your order.As we make it an interest to assist our customers We show that a thorough investigation was performed as you claimed missing items However, our records indicate that the items were successfully delivered to the address you indicated at the time of purchase Additionally, we show that the Suite # indicated on this delivery information was for a Freight Forwarder We kindly ask that you contact your Parcel Recipient as we cannot issue a refund at this time.Best regards, [redacted] Customer Care

Thank you again for your reply.We are sorry to hear that our previous email did not meet your expectations.In this event, we have attached photos of the items shipped and items received Please note that the tags have been altered and the product does not once again, match the item shipped We truly apologize again, that we will not be able alter our previous decision and will unfortunately, not be able to issue a refund at this time.Best,Margiela Customer Care team

Hi [redacted] ,Thank you for your email.We are sorry to hear of your displeasure with our decision Note that [redacted] offers a Warranty as a courtesy as we are not the manufacturer of the items sold It is also at our discretion to honor a refund, however, this is percentage based as items can also become damage by Use or Natural wear and tear Please note that our Terms and Conditions of Use indicates that you agree to use our site and agree to said terms and conditions.We remain at your assistance and kindly ask that you reply to the original communication with a PayPal email address indicating that you agree to receive a credit Thank you, [redacted] Customer Care

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] YOOX hasn't resolve anything, besides stating their decision and future customer satisfactionI understand and respect any merchant terms and conditions, as long as it clear for consumers, at lest a civil form of correspondence would be nice to warn and advice of itAt this point YOOX showed unwillingness to explain themselves or resolve it In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Dear [redacted] ,Thank you for your email to [redacted] .We truly apologize about any inconvenience you have experienced Please note, that we have our systems have remained independent and no customer impact has been caused Can you please provide order numbers and the email address that were related to a Moneyoox account? We do not show a history under your name or email address and cannot locate previous orders under these credentials Since our database is still in tact, we will need more information regarding your claims of available funds in Moneyoox We look forward to your reply.Best, [redacted] Customer care

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have ordered several items from [redacted] ,which belongs to Yoox groupwhen they sent me the box,one item ,a coat originally was long in the picture,but I have revceived a shorter one,the same colour,same brand but shorter(maybe they have sent the wrong one maybe the incomplete one),so all I could do I sent the items back including the short coat,later they havent refunded for the coat ,after I have contacted the company ,they answered that I have sent back the wrong item and they sent back to methat was sooo weird to hear,I started explaining that I just sent back what I have received and they are the ones who actually made the mistake,I also asked the [redacted] tracking number of the item,as they were stating they sent back to me.I explained I didnt received anything back ,I just need a refund for the coatand then they just disappeared,noone ever answered me back,noone ever gave me any tracking numbers,I have sent sooooo many emails asking the refund and asking the tracking number,the customer service just disapperedthey never got back since then!!!!!! which is very unprofessional and veryyy rude,if u r saying or stating smth you should present the proofs for that,othervise something is wrong on their end..this company seems to be very dishonest unprofessinal,the only thing left was to seek help at Revdex.com,so please help me to resolve this issue and get my refund I need a full refund for the item I have sent back Sincerely, [redacted]

Dear Revdex.com, A [redacted] investigation was opened in regards to the claim of non-receipt for order [redacted] and [redacted] on 7/ [redacted] to which [redacted] requests business days to conduct the proper metrics before claiming a loss or a fault of deliveryWe apologize that [redacted] expectations have not been met and the order has been credited in full and will show on her next billing statement Thank you

My desire outcome of my complaint are to have the merchant me a full refund without delays, I want the merchant to train their employees to provide correct information and not to use stall tactics and the merchant should have a better way to tract and send orders to customersMy order was placed on 12/**, nearly a month and there is still no refund or replacement items sent while merchant investigate with [redacted] to the missing package As a customer I should be able to receive my order or issue a credit to my credit cardOtherwise, this is scam that merchant is conducting

Hi [redacted] : As you have contacted our Corporate office, we have advised you of the outcome of this issue We will be unable to process any refunds and have returned your incorrect item to your attention When you were advised of the return, we allowed you time to return the correct item to our attentionAgain, if you would like to pursue this dispute We kindly ask that you contact your bank directly.Best regards, [redacted] Customer Care

Hi, This customer did not enter any unique info in this case and the contact information the customer entered is for our customer case Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Revdex.com: THANK YOU VERY MUCH! I REALLY APPRECIATE YOUR HELP!!!I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com:At this time, I have not been contacted by Net-A-Porter, L.L.Cregarding complaint ID [redacted] .Sincerely, [redacted] ***

Dear ***:As we have been in contact with you via phone, email and Revdex.com complaints We again ask that you direct your complaints to our Customer Service team, so a full record of your complaints and replies can be managed.Should you have any questions, please do not hesitate to contact us directly.Best,yoox.com Customer Care

Dear ***:Thank you very much for your contact.A review of your history shows that we are aware of your claim regarding missing items in your return As we have had a previous "possible fraud" incident where barcodes were switched on a previous return, we flagged your account to ensure that all outgoing and incoming orders followed our quality guidelines.When your final return was received, our Warehouse compared the items you outlined in the return form and compared them to the items actually received They were not able to reconcile these items and we are unfortunately unable to refund you for items not received In this case, we then advise that you contact your bank directly to file any disputes regarding this transactionBest regards, [redacted] Customer Care team

Dear ***,Thank you for your email We truly apologize about the inconvenience, you experienced Unfortunately, we are unable to offer a full refund as we are not the manufacturer of the items purchased We will be more than happy to issue a 20% refund to the order, which can be used towards repairs If you agree to this compensation, we will be more than happy to apply the credit.Should there be any questions, please do not hesitate to contact us.Best regards, [redacted] Customer Care team

Hi ***,Thank you for your email regarding your order We certainly apologize about the inconvenience experienced with your order As our team kindly explained, we are unable to offer an exchange on an item that was sold as final sale Our records indicate that a return was allowed and you were offered a price adjustment on a future order We look forward to assisting you in the future.Best regards, [redacted] Customer Care

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Address: 100 5th Ave Fl 12, Wilmington, Vermont, United States, 10011-6903

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