YOOX Net-A-Porter Group

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and am providing as attachments the information the company has asked for --please forward to them so that they can investigate further to locate my account and the account credit that I still have with them that I want refunded to me.See attached, 2 examples of past orders all to my e-mail address ([redacted]) - which account and e-mail the  company is claiming does not exist in their records. This is proof from them that the account exists.-June **, 2016 order (the last time I ordered from them)-Nov **, 2011 (the first time I ordered from them) -I'm also attaching, date October **, 2016, the last newsletter they sent to my email address (to prove that they have my email address in their system)Thank you for your assistance. They can call me on my cell phone number below too to resolve. I have been a loyal customer of theirs for many years. [redacted]Cell - ###-###-####[redacted]
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

My complaint has not been resolved because my length of ownership (First complained 7 months after receipt) is completely irrelevant.  If it was solely because of my length of ownership, why did you: 1. Ask me to  send photos of the defect?  2.  Ask me to ask a professional tailor of my choice to check the item and provide me with a written statement printed on the expert's headed paper and bearing his or her signature?  3.  Write in an email that - We will of course take full responsibility for any production and material flaws? The  defect wasn't noticed earlier because I hadn't worn it earlier.  When I finally was going to wear it, there were 2 holes. I had those fixed.  When I had it dry cleaned after having the holes rewoven, there was another hole. If you hadn't had me jump through the above hoops, I would have had time for my financial institution take care of it.  That's probably part of your corrupt company. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
I really do not understand how your company works. I think the tag was broken and reattached on the bag by your staff before the shipping. According to your response, if you sent the "altered tag "to me, there is no way for me to prove that I did not alter the tag. Because once I received the bag and did not open in front of the postman, no one can prove that I did not alter the bag and alter the tag.  The bag I send back was exactly the bag you sent to me. There was no reason for me to send you back an very different bag which is authentic and produced by your brand to get my money back. Why do you think that your staff didn't make any mistakes during the whole process? The customer is so disadvantaged according your policy. Why don't you check your storage record of the handbag that you sent to me and the back bag that I originally ordered? I think there must be something wrong with your storage record.   
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi [redacted], Thank you for the information.  As previously described your feedback will be addressed to the appropriate team. Best and thank you again,[redacted] customer care team

Dear [redacted]:Thank you for your email.A quick review of our records indicate that your return was not accepted, based on the fact that these items were Final Sale at the time of purchase.  As we have also made an exception for a Final Sale in the past, it is with regret that we advise that...

 the return cannot be approved.  We certainly appreciate your relationship with us as a customer and hope that this does not affect your faith in us.  Please keep in mind that when purchases are made, you agree to our terms and conditions.   Remember that items such as Underwear, Swimwear, Vintage and Clearance items, Sunglasses, Fragrance and Sale Items cannot be returned.Should you have any questions, please do not hesitate to contact us.yoox.comCustomer Care Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. [redacted]
* can I cancel my complaint?...

the company resolved it and fully refunded me. I made a complaint about a company called [redacted] located in NY.thank you  
Sincerely,
[redacted]

Thank you for your letter regarding complaint ID [redacted].  We resolved this matter with the customer on * January 2017.

Dear [redacted]:As we have been in contact with you via phone, email and Revdex.com complaints.  We again ask that you direct your complaints to our Customer Service team, so a full record of your complaints and replies can be managed.Should you have any questions, please do not hesitate to contact us...

directly.Best,yoox.com Customer Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have ordered several items from [redacted],which belongs to Yoox group. when they sent me the box,one item ,a coat originally was long in the picture,but I have revceived a shorter one,the same colour,same brand but shorter(maybe they have sent the wrong one maybe the incomplete one),so all I could do I sent the items back including the short coat,later they havent refunded for the coat ,after I have contacted the company ,they answered that I have sent back the wrong item and they sent back to me.... that was sooo weird to hear,I started explaining that I just sent back what I have received and they are the ones who actually made the mistake,I also asked the [redacted] tracking number of the item,as they were stating they sent back to me.I explained I didnt received anything back ,I just need a refund for the coat. and then they just disappeared,noone ever answered me back,noone ever gave me any tracking numbers,I have sent sooooo many emails asking the refund and asking the tracking number,the customer service just disapperedthey never got back since then!!!!!! which is very unprofessional and veryyy rude,if u r saying or stating smth you should present the proofs for that,othervise something is wrong on their end..this company seems to be very dishonest unprofessinal,the only thing left was to seek help at Revdex.com,so please help me to resolve this issue and get my refund
I need a full refund for the item I have sent back
 
Sincerely,
[redacted]

Hi [redacted]:Thank you for contacting us.  Your records indicate that your order was shipped to the address submitted to us, via the payment source that you selected - [redacted]. The same information, would have been confirmed on the confirmation email received after the order was placed....

 Since you also selected Express shipping, it appears that our only option was to return the package to sender.  Note that the courier [redacted] does not allow changes, if the package was considered "out for delivery" at the time of the request.  Allowing a return to sender as the only option. We are currently awaiting the packages arrival and tried our best to accommodate you, by taking the actions above, as opposed to you enduring a lost of the items and your funds.We kindly ask that you double check order details before submitting future orders to avoid delays or incorrect deliveries.  Once the package as arrived to our Warehouse a refund will be issued to you once received.If for any reasons, you have any additional questions.  Please do not hesitate to contact us directly.Best regards,yoox.com

Dear [redacted]:Thank you for your correspondence and please accept our apologies regarding the delay.  While we certainly understand your opposition to this policy, all customers at yoox.com agrees to our Terms and Conditions when each purchase is made.  This outlines under ORDERS that:YOOX...

reserves the right to refuse returns of any merchandise or any future orders when a customer has carried out an excessive number of returns beginning from the date of the first return.We will of course include your feedback in any future training and policy updates, however, the decision made cannot be reversed at this time.  We again apologize for any inconvenience caused.Best,yoox.com Customer Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The seller should never ask the customer send the copy of credit card via e-mail. It is not secured. And they are not yet explaining why they need further information. I need a clear explanation why I need to send them further financial information although so called "online SSL" payment was once confirmed. My credit card is totally fine. I use it all of the time at everywhere everyday. I am assuming their saying "SSL" in their website is misleading and actually they just collect customer's credit card information via website and then use keypad to charge manually. That is why they need the copy. if so, they could have told me, I wouldn't have been upset, but could have paid over the phone. I can feel dishonesty and not sincere customer service from the company at all. The manager told me on the phone that I can reply to the e-mail and ask why I need to send the further information to the company. So I did that twice, but the company completely ignored my inquiry. Revdex.com should vigorously crackdown and teach those businesses to protect the consumers.  
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],Thank you for your email to [redacted].We truly apologize about any inconvenience you have experienced.  Please note, that we have our systems have remained independent and no customer impact has been caused.  Can you please provide order numbers and the email address that were...

related to a Moneyoox account?  We do not show a history under your name or email address and cannot locate previous orders under these credentials.  Since our database is still in tact, we will need more information regarding your claims of available funds in Moneyoox.  We look forward to your reply.Best,[redacted] Customer care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Thank you very much for your kind assistance.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have returned the items and not received a full refund as of today - Friday September [redacted].
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],Thank you for your email.  We truly apologize about the inconvenience, you experienced.  Unfortunately, we are unable to offer a full refund as we are not the manufacturer of the items purchased.  We will be more than happy to issue a 20% refund to the order, which can be...

used towards repairs.  If you agree to this compensation, we will be more than happy to apply the credit.Should there be any questions, please do not hesitate to contact us.Best regards,[redacted]Customer Care team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

My desire outcome of my complaint are to have the merchant me a full refund without delays, I want the merchant to train their employees to provide correct information and not to use stall tactics and the merchant should have a better way to tract and send orders to customers. My order was placed on...

12/**, nearly a month and there is still no refund or replacement items sent while merchant investigate with [redacted] to the missing package.  As a customer I should be able to receive my order or issue a credit to my credit card. Otherwise, this is scam that merchant is conducting.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The attached image is a screenshot of the follow-up email sent on 5/*.  The two web form requests (on 4/** and 5/*) for a return shipping label did not trigger any email or confirmation to me.  However, I see that [redacted] uses [redacted] Analytics on their website. Since I was logged in while requesting a return label, the [redacted] Analytics logs/reporting will confirm that the requests were submitted.
 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
  hellofinally you I have received the box which as you lied to me have sent 2 months ago!!!!!!! but indeed you sent just a week ago,when I asked why did you lie that you have sent me the box//????you sent me the same coat which I have received originally,you sent me this originally and now you are sending it back to me !!!! are you kidding me?????I HAVE RECEIVED EXACTLY THE SAME THING AND I SENT BACK EXACTLY WHAT I HAVE RECEIVED,and if you would read the slipping back you could see the notes,so I demand that you either ship what was originally in the picture or take back this one and refund the money!!!!!the only thing I understood that you lie to your custstomers and treat them unprofessionaly,how many times you lied to me?first you lied to me that I had numerous orders with [redacted],then I proved that was my 1 st order from that site   2nd you told you have sent the item back 2 months ago,though you just shipped the item back last week,after I have asked the same question through Revdex.com,this proves one more time you are very dishonest to your clients.if you behave so dishonestly,so it takes you nothing to ship wrong items to your cliens and later demand completely other things!!!!besides I have contacted directly to Antonio Berardi brand regarding this issue,and I am waiting for the respond.one more time I am telling to clarify this issue       
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]