YOOX Net-A-Porter Group

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I really do not understand how your company worksI think the tag was broken and reattached on the bag by your staff before the shippingAccording to your response, if you sent the "altered tag "to me, there is no way for me to prove that I did not alter the tagBecause once I received the bag and did not open in front of the postman, no one can prove that I did not alter the bag and alter the tag The bag I send back was exactly the bag you sent to meThere was no reason for me to send you back an very different bag which is authentic and produced by your brand to get my money backWhy do you think that your staff didn't make any mistakes during the whole process? The customer is so disadvantaged according your policyWhy don't you check your storage record of the handbag that you sent to me and the back bag that I originally ordered? I think there must be something wrong with your storage record In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.Finally after your great help and support I have received the refund back to my credit card, which was ilegally on hold by the merchant as a store credit ! Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedThank you very much for your kind assistance Sincerely, [redacted] ***

Dear [redacted] : Thank you for your email First we will like to advise that we will be more than happy to refund your shipping charge as a one time courtesy The agent replying to your email, however, correctly advised you; as our records indicated that we offered Free Standard Shipping on order over $between the dates of February [redacted] , 2016.Keep in mind that our sites also display your full order amount before completing an order If for any reason, you dispute the amount, please contact our customer service team before submitting your order.If there are any additional questions, please do not hesitate to contact us Best regards,yoox.comCustomer Care Team

Dea [redacted] , Thank you for your email Our records indicates that our team replied to you with a viable solution on July *** We kindly ask that you check the contact Yoox.com Customer Care

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] This policy they are stating I cannot see it in writing on the website Can you please show me where this is written on the website because I read through everything there and I did not see it? Clearly it is not visible to buyersOn your website the items have very little description and the size fluctuate between brands and also the same brandMany of the items do not even look the same as the picturesMaybe if you took more time in the descriptions and took better photos of the products and measurements this wouldn't be an issue In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [You've promised me that [redacted] investigation will take up to business days and you've emailed the outcome after days !!! This is more then enough to make an opinion how responsible and honest your company is.I will attach few review from your customers I found online: [redacted] *** [redacted] ***Those are just few examplesThanks] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Dear [redacted] ,Thank you for your emailAfter reviewing your inquiry, we will be happy to make a ONE TIME exception Keep in mind that Moneyoox is refunded immediately and can be used for future purchases as outlined in our terms and conditions agreed by you at the time of purchase.Note that the agents also correctly advised that we are unable to remove this option once selected Due to technical restrictions once your return is received, it will still be refunded via Moneyoox You will then need to contact us after the credit is issued and provide us with a [redacted] account, so we can alternatively issue a refund from the Moneyoox balance.We certainly hope that you can adhere to this solution as unfortunately, there are no other optionsPlease contact us directly through our Customer care form so we can further assist you.Best regards, [redacted] Customer Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Again, it is not additionalI provided the same information onlineAnd international Consumer Protection and Enforcement Network and *** both tell consumers that do not send credit card information by email and instruct online businesses not to require the consumers to send such formIf you would like to keep violating and keep this unsafe practice, I will make further action as you are one of the possible fraud online business providers that don't care about consumers financial safetyI'm a banker so I'm doing such compliances on a daily basisThe banks never ask customers to send credit card information via email.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The issue with this bag is a quality
issue that could not have been detected within a year of purchase. The
extreme discoloration of the leather over time is not something I could have
identified or known until it appeared. Chloe markets its leather goods as
investment pieces meant to last for a lifetime. In fact, their own
website indicates their bags get more beautiful with age. In my case that
has not been true. Chloe should stand by the quality of their products
and provide repair or remuneration for defects that become apparent over
time. The discoloration of all of the patent leather accents on this bag
are not the result of wear, they are the result of quality defects and poor
materials, and I'm not satisfied with their response
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear **,We thank you again for your reply and kindly ask that you refer to your Financial Institution if you disagree with the outcome of your request. As we have shipped the order to the location you instructed, we again cannot proceed with a refund. If your Financial Institution cannot assist, we kindly refer you to your local police department.Thank you for your time.Best,*** Customer Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.I am a little worried that when I call customer care to get my money switched from Moneyoox to *** they won't know what to do, given that they claimed initially they did not have that capability If possible I would like to get reassurance from the company that this will go through without issue, but otherwise I accept this resolution.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# *** and have determined that my complaint has NOT been resolved because:
I have not updated my email address or profile on file with the business, so the error in losing my account (and the $ credit therein) is at the endTheir IT system has "lost" my account, but I have provided proof of past orders I have made - yet again, this time through the Revdex.com as they have ignored it when I have e-mailed to their Customer Service before) - so they have the evidence they need to resolve this. Please pass this on to the business. Thank you *** ***=]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear ***,Thank you for your email As we stand behind the authenticity and quality of each item sold at ***, we frequently review our inventory and customer history.As outlined in our Terms and Conditions agreed to at the time of purchase:YNAP reserves the right to refuse
returns of any merchandise or any future orders when a customer has carried out an excessive number of returns beginning from the date of the first return.We certainly apologize about any inconvenience caused.Thank you,*** *** ***

Dear ***: Please firstly accept our deepest apologies regarding this issue Our escalation team is currently handling this matter and have been trying to contact you via the telephone number you provided above We kindly ask that you contact us at your earliest convenience so the
issue can be immediately resolved The telephone number is ###-###-#### and operating hours are 9am-11pm EST.Thank you again,Bestyoox.comCustomer Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Product is not as described online, that is why I want to return wrong item or get the right itemIt is YOOX fault that they send me wrong item
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear ***:We truly apologize about the delayed reply.Unfortunately, we are unable to reconsider our position regarding this matter as you agreed to our terms and conditions, at the time of purchase. ORDERSAll orders are subject to written acceptance by YOOX USAAll orders will be confirmed by
YOOX USA, in writing, by e-mailMerchandise displayed on the US Site may be out-of-stock or discontinued.YOOX reserves the right to refuse returns of any merchandise or any future orders when a customer has carried out an excessive number of returns beginning from the date of the first return.We are sorry again, that we could not adhere to your request and certainly appreciate your feedback regarding yoox.com. Best regards,yoox.comCustomer Care

Dear ***:We again thank you for your contact As YOOX is a 3rd party seller of a varying amount of designer items, we certainly understand that there may be size discrepancies between brands from time to time In the case of the item ordered, the label matched the description of the item purchased and cannot be deemed an error or incorrect item sent At the time of your purchase, the item was also marked as Final Sale which coincides with the replies you have received from our team.We certainly apologize again and reiterate that previous exceptions have been made and cannot be allowed once more Best,yoox.comCustomer Care Team

Hi ***,Please note as per your email proof of this documentation was still outside of our generous return policy In your mail you also replied to an automatic confirmation email regarding your return as opposed to contacting our Customer Care team directly As an exception please proceed with sending the return and we will make the appropriate notes Note however, that this item must be returned at your expense with all labels attached The return must be received within business days, or a return to sender will be initiated.We thank you for your time and again for your understanding.Best regards,yoox.com Customer Care

Dear ***:Thank you for your email As previous communication advised, we are unable to accept orders from any information matching your profile for Privacy reasonsOur records indicate that this is the 2nd return that shows switched itemsBased on your history, we have taken precautions
and have documented the item shipped to you and the item returned, as shown in the photos above Please note that we also show altered tags, which violates our return policy.We truly apologize about any inconvenience causedBest regards,***