YOOX Net-A-Porter Group

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
 I agree with the resolution however if I do not get the $9.95 refunded to my credit card I will follow up and file another complaint. Thank you for your time and I appreciate the effort put in by Revdex.com and the company!

Revdex.com:At this time, I have not been contacted by Net-A-Porter, L.L.C. regarding complaint ID [redacted].Sincerely,
[redacted]

Dear [redacted],Thank you again for your email.  We kindly ask that you refer to our prior communication sent on September **, 2015, as we unable to make changes to our decision at this time.As we aim to provide and exceed the level of service that you’ve come to expect. We frequently review our inventory and procedures as we stand behind the authenticity and quality of each item sold.Unfortunately the item returned to us does not match the item that was shipped. Each item is individually inspected at the time your order is placed and in this case, the item received shows altered tags and stickers. We do ask that if you chose to continue to contest our findings, that you contact your bank directly to proceed with any further disputes.We thank you again for your time.Best,Maison Margiela e-boutique

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hi [redacted]: As you have contacted our Corporate office, we have advised you of the outcome of this issue.  We will be unable to process any refunds and have returned your incorrect item to your attention.  When you were advised of the return, we allowed you time to return the correct item to our attention. Again, if you would like to pursue this dispute.  We kindly ask that you contact your bank directly.Best regards,[redacted] Customer Care

Dear [redacted],Thank you for your email. After reviewing your inquiry, we will be happy to make a ONE TIME exception.  Keep in mind that Moneyoox is refunded immediately and can be used for future purchases as outlined in our terms and conditions agreed by you at the time of purchase.Note...

that the agents also correctly advised that we are unable to remove this option once selected.  Due to technical restrictions once your return is received, it will still be refunded via Moneyoox.  You will then need to contact us after the credit is issued and provide us with a [redacted] account, so we can alternatively issue a refund from the Moneyoox balance.We certainly hope that you can adhere to this solution as unfortunately, there are no other options. Please contact us directly through our Customer care form so we can further assist you.Best regards,[redacted] Customer Care

Revdex.com:
THANK YOU VERY MUCH! I REALLY APPRECIATE YOUR HELP!!!I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 This policy they are stating I cannot see it in writing on the website.
Can you please show me where this is written on the website because I read through everything there and I did not see it?  Clearly it is not visible to buyers. On your website the items have very little description and the size fluctuate between brands and also the same brand. Many of the items do not even look the same as the pictures. Maybe if you took more time in the descriptions and took better photos of the products and measurements this wouldn't be an issue.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]