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Youth Sense Reviews (68)

Dear [redacted] ,Product: Lumare face creamThank you for contacting us.We are happy to help you out in this matter.Please accept this email as confirmation that your account was cancelled effective May 12, Please note that we are not able to stop payments processed prior to or on the effective date of your account cancellationAnd, because it can take a few days for your credit card company or bank to post payments processed before your account cancellation, your statement may show a payment made after the above effective date We issued a refund of $on Date May 12, on same card number and refunds are made to the source of the original payment, and processing generally takes to business daysPlease contact your bank or credit card company directly to inquire as to when you can expect this refund to show up in your account.Thank you for giving us the opportunity to help you and to have hopefully improved your experience with our company.Sincerely, Email Support CenterLumare Skin Products

Dear [redacted] :Thank you for contacting usWe appreciate the opportunity to help you.During the trial period a customer has the privilege of using a product for the cost of shipping and handlingAfter the trial period has expired, the customer is charged for the full price of the productThereafter, automatic shipments are sent out and charged to the customer every month, eliminating the need to remember to reorder their favorite productA customer is not obligated to continue automatic shipments and can request cancellation at any time.We would like to inform you that if a customer did not receive product within time frame so they can contact us any time and we will extend there trial period from our end but in your case we did not received any call before for any queries not even email.Please accept this email as confirmation that we received a call for cancellation from your side on July 27, and your account was cancelled effective July 27, 2015.Please note that we are not able to stop product orders that may have shipped or payments processed prior to or on the effective date of your account cancellationAnd, because it can take a few days for your credit card company or bank to post payments processed before your account cancellation, your statement may show a payment made after the above effective date.We are sorry to hear you were not fully satisfied with your product order and understand you would like a refund.After taking a look at your account, We've verified that a refund was issued to you on July 29, in the amount of $and $98.71.Refunds are made to the source of the original payment, and processing generally takes to business daysI suggest that you contact your bank or credit card company directly to inquire as to when you can expect this refund to show up in your account.Sincerely, [redacted] Email Support CenterLumare Skin Products

Dear Revdex.com Representative,Our company, Lumare Skin strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://trylumareskin.com/Our records indicate that [redacted] had already been processed a refund in the amount of $on 08/25/after a call to our customer service teamPlease allow for 5-business days from the above mentioned date for this refund to be processedPlease feel free to contact us know if you should have any further questions at [redacted] .Sincerely,Lumare [email protected]

Dear [redacted] ,Thank you for contacting us.Please accept this email as confirmation that your account was cancelled effective July 15, 2015.As if now we don't have any active account with you.Please note that we are not able to stop product orders that may have shipped or payments processed prior to or on the effective date of your account cancellationAnd, because it can take a few days for your credit card company or bank to post payments processed before your account cancellation, your statement may show a payment made after the above effective date.As per your account information a refund of $Trans-ID: [redacted] and $Trans-ID: has been issued to you on Date July 22, 2015.You have already received a partial refund before of $Trans-ID: and $Trans-ID: [redacted] ,so as if now we have refunded your full amount only your discount charges and shipping and handling charges non refundable as per T&C.Refunds are made to the source of the original payment, and processing generally takes to business daysPlease contact your bank or credit card company directly to inquire as to when you can expect this refund to show up in your account.Thank you for giving us the opportunity to help you and to have hopefully improved your experience with our company.Sincerely, [redacted] Email Support CenterLumare Skin Products

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have not received the product to return to the business Lumare Skim advised I had days from date of order - August 22, - to cancel my order, which would be September 5th Lumare will not let me cancel this order until it is received, and if I do not cancel it within the day trial period they will charge me full price - not the free trial rate I do not want their product or to be enrolled at a monthly $rate for anything Lumare Skin has to order What are my next steps? Regards, [redacted] ** [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Dear [redacted] ***,Our company, Lumare Skin strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information:https://www.verafaceserum.org/toc.phpWe feel for our customer’s concerns, and have processed a refund in the amount of $as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us know if you should have any further questions at 855-924-or [email protected] .Sincerely,Lumare Skin [email protected]

Dear [redacted] ***:Thank you for contacting usWe appreciate the opportunity to help you.During the trial period a customer has the privilege of using a product for the cost of shipping and handlingAfter the trial period has expired, the customer is charged for the full price of the product Thereafter, automatic shipments are sent out and charged to the customer every month, eliminating the need to remember to reorder their favorite productA customer is not obligated to continue automatic shipments and can request cancellation at any time.Please accept this email as confirmation that your account was cancelled effective August 26, 2015Please note that we are not able to stop product orders that may have shipped or payments processed prior to or on the effective date of your account cancellationAnd, because it can take a few days for your credit card company or bank to post payments processed before your account cancellation, your statement may show a payment made after the above effective date.We'r happy to help you with your refund question.After taking a look at your account, We've verified that a refund was issued to you on September 01, in the amount of $and $Refunds are made to the source of the original payment, and processing generally takes to business daysWe suggest that you contact your bank or credit card company directly to inquire as to when you can expect this refund to show up in your account.Thank you for the opportunity to assist you.Sincerely, [redacted] Email Support CenterLumare Skin products ?

Please verify you are contacting the correct company, as we were unable to locate an account using the information you providedPlease provide us with the full first and last name, shipping address and the last digits of the credit card on the account, so that we may further assist you Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The business has agreed that I declined and that I was not charged However I have a collection agency representing Lumare trying to get me to pay for something I should not have been charged for Lumare needs to call off the collection agency Collect Pros [redacted] Regards, [redacted]

Dear [redacted] ***,Our company, Lumare Skin Products strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://trylumareskin.com/?Our records indicate that Ms [redacted] purchased our trial product on 07/25/which ended on 08/08/2015.We understand our customer's concerns, however, at this time, Ms [redacted] account has been flagged as a chargeback for the disputed charges, and thus, we are unable to provide a refund in the amount of $as requestedThe chargeback processor and credit card companies will determine the legitimacy of the claim and be able provide any refunds as necessaryIn addition, any and all results from this claim dispute would be finalPlease feel free to contact us know if you should have any further questions at 1-888-263-or [email protected],Lumare Skin [email protected]

Dear [redacted] ***,We are sorry you've had difficulty reaching a Customer Support Representative by telephone and apologize for the inconvenience.We recognize that you may be upset and unfortunately some thing has not met your expectations.As per your email we would like to inform you that whenever we will get update regarding Chargeback's we will inform your for the same or your credit card company also give you all information about your Chargeback's. Because of you filed Chargeback's and as per Master card terminologies we are also waiting for the result for all cases.Thank you for the opportunity to assist you.Sincerely, [redacted] Email Support CenterLumare Skin products

Lumare Skin W McFadden Ave #BSanta Ana CA Customer Information: [redacted] - ID [redacted] December 4, 2015After reviewing Ms [redacted] 's complaint, customer support has gone in and looked over her account, it has seemed that it has been canceledTheir account will not have any more recurring shipmentsWe hope he is satisfied with our business and we want to apologize for any inconvenience this may have caused.Sincerely,Customer Support

Dear [redacted] :Thank you for contacting usWe appreciate the opportunity to help you.During the trial period a customer has the privilege of using a product for the cost of shipping and handlingAfter the trial period has expired, the customer is charged for the full price of the productThereafter, automatic shipments are sent out and charged to the customer every month, eliminating the need to remember to reorder their favorite productA customer is not obligated to continue automatic shipments and can request cancellation at any time.As per your account information we would like to inform you that we have three products with you and product name Lumare (Lip) in $this is only one time purchased we don't have any recurring pattern for this one.Rest other two products Lumare (eye) and Lumare (Skin),our executive inform you that once you will receive that products you can send that products back to us and we already extend your next recurring date till September 30, and you have to contact our customer support department so they will provide you all information about product return also generate RMA number for product return.For your convenience, our telephone lines are open 24/.Our Support Center will also be able to answer any general questions you may have or provide further clarification about our terms and conditionsThank you, [redacted] Email Support CenterLumare Skin products

Dear *** ***, Thank you for contacting usWe appreciate the opportunity to help you.During the trial period a customer has the privilege of using a product for the cost of shipping and handlingAfter the trial period has expired, the customer is charged for the full price of
the productThereafter, automatic shipments are sent out and charged to the customer every month, eliminating the need to remember to reorder their favorite productA customer is not obligated to continue automatic shipments and can request cancellation at any time.Please accept this email as confirmation that your account was cancelled effective August 10, 2015.Please note that we are not able to stop product orders that may have shipped or payments processed prior to or on the effective date of your account cancellationAnd, because it can take a few days for your credit card company or bank to post payments processed before your account cancellation, your statement may show a payment made after the above effective date.As per your mutual conversation with one of our executive we have issued Return Merchandise Authorization (RMA) number *** and *** to you for Order ID *** and ***The RMA number authorizes you to return your unwanted product for a refundPlease keep in mind that refunds cannot be issued until the returned product has been received. As per your concern about restocking fees we would like to inform you that we are going to refund your partial amount for both transactions( Refunded - $Trans-ID: *** and Refunded - $Trans-ID: ***) right now and rest amount will be refund after receiving your both return products back to us.We are not going to charge any restocking fees from you but as per the T&C you have to return both products within days from RMA issued date.Refunds are made to the source of the original payment, and processing generally takes to business daysPlease contact your bank or credit card company directly to inquire as to when you can expect this refund to show up in your account.Thank you for giving us the opportunity to help you and to have hopefully improved your experience with our company.Sincerely, *** ***Email Support CenterLumare Skin Products

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
When I spoke with them on 10/8/I was speaking to them about the charge that appeared on my credit card account that was charged on 9/8/15. The person(s) I spoke with never stated that another additional charge had been made on 10/7/15. I accepted the partial refund for the charge made on 9/8/and chalked it up to a negative learning experience. During the time of that phone call I was unaware that an additional charge was made on 10/7/15. That was never made clear to me that a third charge had been made and I did not accept a partial refund for the third charge. I was under the impression that I had cancelled any and all subsequent shipments and charges. Additionally I never received a third shipment for which I was charged. I was charged the initial $in August for the first shipment. The company told me I am not allowed to return the product even though it remains unopened
Regards,
*** ***

Dear *** ***, Thank you for contacting usWe appreciate the opportunity to help you.During the trial period a customer has the privilege of using a product for the cost of shipping and handlingAfter the trial period has expired, the customer is charged for the full price of the
productThereafter, automatic shipments are sent out and charged to the customer every month, eliminating the need to remember to reorder their favorite productA customer is not obligated to continue automatic shipments and can request cancellation at any time.Please accept this email as confirmation that your account was cancelled effective August 19, when we received a call from you for cancellation Please note that we are not able to stop product orders that may have shipped or payments processed prior to or on the effective date of your account cancellationAnd, because it can take a few days for your credit card company or bank to post payments processed before your account cancellation, your statement may show a payment made after the above effective date.We’r happy to help you with your refund question.After taking a look at your account, I've verified that a refund was issued to you on August 19, in the amount of $Trans-ID: *** and rest amount has been refunded on August 21, in the amount of $Trans-ID: *** and $Trans-ID: ***, Refunds are made to the source of the original payment, and processing generally takes to business days. We suggest that you contact your bank or credit card company directly to inquire as to when you can expect this refund to show up in your account.Thank you for the opportunity to assist you.Sincerely,*** ***Email Support CenterLumare Skin Products

Dear *** ***,Our company, Lumare Skin strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our
autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.faceserumupz.org/toc.phpWe feel for our customer’s concerns, and have processed a refund in the amount of $as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us know if you should have any further questions at 844-898-or [email protected],Lumare Skin [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** *** P.SI do of course accept the full refund I deserveRevdex.com you can close this complaint if you decide to do so. I do not agree with the explanation that was given with the company's response about how they do businessTheir "within days" policy starts the day the product ships not a few days after a person receives itIn addition days should be days not And there is no reason to have rude csr's when they know taking that job would include customers like me being already besides themselves of almost $being taken out of their bank acct on the 14th dayI feel some opportunities are here to have better customer service and improve company image, etcAll the company has to do is google their company name and see how many people are disagreeing with their business practice and reputation.*** ***

Dear *** ***,I’m happy to help you with your refund question.I would like to inform you that during the trial period a customer has the privilege of using a product for the cost of shipping and handlingAfter the trial period has expired, the customer is charged for the full price of the
productThereafter, automatic shipments are sent out and charged to the customer every month, eliminating the need to remember to reorder their favorite productA customer is not obligated to continue automatic shipments and can request cancellation at any time.As per your complaint regarding refund we already got a call from your side for the same and as per mutual conversation with our representative and after taking a look at your account, I've verified that a refund was issued to you on May 01, in the amount of $Trans-ID: *** and $Trans-ID: ***Refunds are made to the source of the original payment, and processing generally takes to business days. I suggest that you contact your bank or credit card company directly to inquire as to when you can expect this refund to show up in your account.Thank you,*** ***Email Support CenterLumare Skin Products

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Address: 1904 Harbor Blvd #433, Costa Mesa, California, United States, 92627

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