Youth Sense

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I further want to state that I did receive full refunds and full disclosure when verifying the initial order over the phone is when you should reiterate having to cancel within 14 days. 
Regards,
[redacted]

Dear [redacted],Your Account hasn't been charged at all,since order is showing as declined.Sincerely,Lumare Skin [email protected]

Dear [redacted],Our company, Lumare Skin Products strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for...

our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: https://trylumareskin.com/?Our records indicate that Ms. [redacted]  purchased our trial product on 07/25/2015 which ended on 08/08/2015.We understand our customer's concerns, however, at this time, Ms [redacted] account has been flagged as a chargeback for the disputed charges, and thus, we are unable to provide a refund in the amount of $98.71 as requested. The chargeback processor and credit card companies will determine the legitimacy of the claim and be able provide any refunds as necessary. In addition, any and all results from this claim dispute would be final. Please feel free to contact us know if you should have any further questions at 1-888-263-6216 or [email protected],Lumare Skin [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have not received the product to return to the business.  Lumare Skim advised I had 14 days from date of order - August 22, 2015 - to cancel my order, which would be September 5th 2015.  Lumare will not let me cancel this order until it is received, and if I do not cancel it within the 14 day trial period they will charge me full price - not the free trial rate.   I do not want their product or to be enrolled at a monthly $100.00 rate for anything Lumare Skin has to order.  What are my next steps? Regards,   [redacted]
[redacted]
[redacted]  [redacted]
[redacted]

[redacted] 
[redacted] [redacted]  **  [redacted]  
Customer Information - ID [redacted]After reviewing Ms. [redacted] complaint, customer support has gone in and looked over her account, it has seemed that it has been canceled. Their account will not...

have any more recurring shipments. We hope she is satisfied with our business and we want to apologize for any inconvenience this may have caused.Sincerely,Customer Support

Dear [redacted],Our company, Lumare Skin strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information:https://www.faceserumalecta.com/Our records indicate that [redacted] contacted our customer service team and verbally agreed to a partial refund of  $49.35 on10/09/2015. Though the customer was past the guarantee period, by accepting this partial refund the customer had agreed to settle and cancel the account. We have confirmed this customer has been taken off recurring billing and will no longer be billed. Please feel free to contact us know if you should have any further questions at 866-509-1337or [email protected],Lumare Skin [email protected]