Youth Sense

Lumare Skin 3760 W McFadden Ave #B602 Santa Ana  CA  92704  Customer Information:
[redacted] [redacted] - ID [redacted] December 4, 2015After reviewing Ms. [redacted]'s complaint, customer support has gone in and looked over her account, it has seemed that it has...

been canceled. Their account will not have any more recurring shipments. We hope he is satisfied with our business and we want to apologize for any inconvenience this may have caused.Sincerely,Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear [redacted],Product:  Lumare face creamThank you for contacting us.We are happy to help you out in this matter.Please accept this email as confirmation that
your account was cancelled effective May 12, 2015. Please note that we are not able to stop payments...

processed prior to or on the
effective date of your account cancellation. And, because it can take a few
days for your credit card company or bank to post payments processed before
your account cancellation, your statement may show a payment made after the
above effective date.
We issued a refund of $89.71 on Date May 12, 2015 on same card number and refunds are made to the source of the original payment, and processing
generally takes 4 to 5 business days. Please contact your bank or credit card
company directly to inquire as to when you can expect this refund to show up in
your account.Thank you for giving us the opportunity to help you and to have hopefully
improved your experience with our company.Sincerely, 
Email Support CenterLumare Skin Products

Dear [redacted],We are sorry you've had difficulty reaching a Customer Support Representative by telephone and apologize for the inconvenience.We recognize that you may be upset and unfortunately some thing has not met your expectations.As per your email we would like to inform you that whenever we will get update regarding Chargeback's we will inform your for the same or your credit card company also give you all information about your Chargeback's. Because of you filed Chargeback's and as per Master card terminologies we are also waiting for the result for all cases.Thank you for the opportunity to assist you.Sincerely,[redacted]Email Support CenterLumare Skin products

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this...

proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The business has agreed that I declined and that I was not charged.  However I have a collection agency representing Lumare trying to get me to pay for something I should not have been charged for.  Lumare needs to call off the collection agency.  Collect Pros [redacted]
Regards,
[redacted]

Dear [redacted]:Thank you for contacting us. We appreciate the opportunity to help you.During the trial period a customer has the privilege of using a product for the cost of shipping and handling. After the trial period has expired, the customer is charged for the full price of the product....

Thereafter, automatic shipments are sent out and charged to the customer every month, eliminating the need to remember to reorder their favorite product. A customer is not obligated to continue automatic shipments and can request cancellation at any time.Please accept this email as confirmation that your account was cancelled effective August 26, 2015Please note that we are not able to stop product orders that may have shipped or payments processed prior to or on the effective date of your account cancellation. And, because it can take a few days for your credit card company or bank to post payments processed before your account cancellation, your statement may show a payment made after the above effective date.We'r happy to help you with your refund question.After taking a look at your account, We've verified that a refund was issued to you on September 01, 2015 in the amount of $89.77 and $98.71. Refunds are made to the source of the original payment, and processing generally takes 4 to 5 business days. We suggest that you contact your bank or credit card company directly to inquire as to when you can expect this refund to show up in your account.Thank you for the opportunity to assist you.Sincerely,[redacted]Email Support CenterLumare Skin products   ?

I have the 2 different phone numbers [redacted] The information was under [redacted] zip code [redacted].

Dear [redacted],Thank you for contacting us.We certainly do understand your concern that you were not happy with our product and services.We would like to inform you as per T&C its a 14 days subscription and when a customer sign up through a website for any of our product they have...

to pay only shipping charges and its clearly mentioned on our website also that this trial period is only for 14 days and after 14 days customer have to call us for cancellation and if we didn't receive any call or email for cancellation its automatically enrolled for a monthly subscription program. In your case and as per our records we received a call from your side for cancellation and refund and one of our executive already informed about same T&C but you were abusive on call and we have recorded lines here but after that also we already issued a full refund of two transactions on date June 02, 2015.Refund issued of $89.77 and $89.71 on same date and your account has been cancelled already on same date.as if now we don't have any active account with you and we would like to see you as a active member of our company in future.Sincerely, 
Email Support CenterLumare Skin Products

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear Revdex.com Representative,Our company, Lumare Skin strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for our...

autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: https://trylumareskin.com/Our records indicate that [redacted] had already been processed a refund in the amount of $98.71 on 08/25/2015 after a call to our customer service team. Please allow for 5-7 business days from the above mentioned date for this refund to be processed. Please feel free to contact us know if you should have any further questions at [redacted].Sincerely,Lumare [email protected]

Dear [redacted],Thank you for contacting us.Please accept this email as confirmation that your account was cancelled effective July 15, 2015.As if now we don't have any active account with you.Please note that we are not able to stop product orders that may have shipped or payments processed prior to or on the effective date of your account cancellation. And, because it can take a few days for your credit card company or bank to post payments processed before your account cancellation, your statement may show a payment made after the above effective date.As per your account information a refund of $44.89 Trans-ID: [redacted] and $38.36 Trans-ID: 2744746809 has been issued to you on Date July 22, 2015.You have already received a partial refund before of  $49.35 Trans-ID: 2744746809 and  $44.88 Trans-ID: [redacted],so as if now we have refunded  your full amount only your discount charges and shipping and handling charges non refundable as per T&C.Refunds are made to the source of the original payment, and processing generally takes 4 to 5 business days. Please contact your bank or credit card company directly to inquire as to when you can expect this refund to show up in your account.Thank you for giving us the opportunity to help you and to have hopefully improved your experience with our company.Sincerely, [redacted] Email Support CenterLumare Skin Products

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Hi [redacted] of Lumare Skin,Thank you for your response and I hope we can resolve this issue ASAP... I would like to first reiterate my main complaint and it was that I was DECEIVED into the trial. Your original online advertisements on 11/27/14, with images and articles of [redacted] and numerous positive reviews, no longer exists shortly after; it was that lead me to sign up for trials. I believed because of your original deceptive product representations, it invalidates the complete terms and conditions of the trial that I agreed to. Therefore, the entire transaction is voidable. Secondly, the numerous online posts of other consumers with similar experiences and complaints of the misleading "FREE 30 day supply TRIAL", the hidden small prints under terms and conditions of "14 day cancellation policy from SIGN-UP otherwise subject to full price charge" and the "UNAVAILABLE" customer service resources for cancellation/return/billings are also questionable practices... Please see Federal Trade Commissioner link below for full consumer guidance; as so it clearly stated that "written disclosures or fine print may be insufficient to correct a misleading representations" in this case... https://www.ftc.gov/public-statements/1983/10/ftc-policy-statement-dece...⇄ with the return products, unfortunately, I misplaced the MUST HAVE authorization numbers given on 1/5/15 and I tried contacting your office several times. When I finally reached someone on the phone, I was told that she "will not provide me those RMA numbers again and there's no reason to talk to her or anyone else since I placed a dispute with my credit card company". As previously stated, I still have and I am ready and willing to return the "almost full" trial products on 12/11/14 and the "unopened" shipments on 12/27/14. Now that I have your RMA numbers, I will personally deliver to your Santa Ana office this week, during business hours of 10am-5pm, in order to obtain your acknowledgments of receipts. As for matter of records, I was aware that I can cancel anytime, but was never told of "30 day" return requirement when I placed the cancellation call. Again, since I never received any email order notifications or packaging slips with products, I never receive any written notice or disclosure of said requirement.I just contacted my credit card company again to better understand the chargeback and correct procedures in handling this matter. I will await for their "pending" chargeback and I hope this reply will reach you at your support center.Sincerely yours,[redacted]

Dear [redacted],Our company, Lumare Skin  strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for our...

autoship program by marking the T&C check-boxes. Please see the following check-out page for more information:https://www.verafaceserum.org/toc.phpWe feel for our customer’s concerns, and have processed a refund in the amount of $98.71 as requested. In addition, this customer has been taken off recurring billing and will no longer be billed. Please allow for 5-7 business days for this refund to be processed. Please feel free to contact us know if you should have any further questions at 855-924-3390 or [email protected] .Sincerely,Lumare Skin [email protected]

Dear [redacted] [redacted],Thank you for contacting us. We appreciate the opportunity to help you.During the trial period a customer has the privilege of using a product for the cost of shipping and handling. After the trial period has expired, the customer is charged for the full price of...

the product. Thereafter, automatic shipments are sent out and charged to the customer every month, eliminating the need to remember to reorder their favorite product. A customer is not obligated to continue automatic shipments and can request cancellation at any time.We did not received any call or email for cancellation from your side within trial period get over or after 14 days of trial period completed.As per our mutual conversation We have issued Return Merchandise Authorization (RMA) number [redacted] and [redacted] to you for Order ID [redacted] and [redacted] on Date June 30, 2015. The RMA number authorizes you to return your unwanted product for a refund. Please keep in mind that refunds cannot be issued until the returned product has been received.Please write the RMA number on the outside of your package.We suggest that you send the package using a traceable carrier that can provide tracking information and/or proof of delivery (keep a copy of the receipt). We can’t be responsible for non-delivery or loss by the carrier. For product return you have 30 days time and you have to send that product within time frame as per our T&C.We would like to also inform you that on same Date June 30, 2015 we cancelled your account for both products and as if now we don't have any active account with you.Thank You,[redacted] [redacted] Email Support CenterLumare Skin Products

Dear [redacted]:Thank you for contacting us. We appreciate the opportunity to help you.During the trial period a customer has the privilege of using a product for the cost of shipping and handling. After the trial period has expired, the customer is charged for the full price of the...

product. Thereafter, automatic shipments are sent out and charged to the customer every month, eliminating the need to remember to reorder their favorite product. A customer is not obligated to continue automatic shipments and can request cancellation at any time.As per your account information we would like to inform you that we have three products with you and product name Lumare (Lip)  in $17.00 this is only one time purchased we don't have any recurring pattern for this one.Rest other two products Lumare (eye)  and Lumare (Skin),our executive inform you that once you will receive that products you can send that products back to us and we already extend your next recurring date till September 30, 2015 and you have to contact our customer support department so they will provide you all information about product return also generate RMA number for product return.For your convenience, our telephone lines are open 24/7 .Our Support Center will also be able to answer any general questions you may have or provide further clarification about our terms and conditions. Thank you,[redacted]Email Support CenterLumare Skin products

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear [redacted],,Thank you for contacting us. We appreciate the opportunity to help you.During the trial period a customer has the privilege of using a product for the cost of shipping and handling. After the trial period has expired, the customer is charged for the full price of the...

product. Thereafter, automatic shipments are sent out and charged to the customer every month, eliminating the need to remember to reorder their favorite product. A customer is not obligated to continue automatic shipments and can request cancellation at any time.After your order confirmation we did not receive any call or email notification from your side for cancellation till July 15, 2015 and on July 15, 2015 we received an call from your side for cancellation and refund with your bank and  we informed you about all T&C as per our business also informed that you did not call us for cancellation before, you agreed for partial refund  that's why we refunded partial amount of $44.88 and $49.35 on same date and your account was cancelled effective from  July 15, 2015.Please note that we are not able to stop product orders that may have shipped or payments processed prior to or on the effective date of your account cancellation. And, because it can take a few days for your credit card company or bank to post payments processed before your account cancellation, your statement may show a payment made after the above effective date.If you have any queries you can contact us directly or email us. Thank you for the opportunity to assist you.Sincerely,[redacted]Email Support CenterLumare Skin Products

Dear [redacted],Our company, Lumare Skin strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: https://www.faceserumpialife.orgOur records indicate that [redacted] had already been processed a refund in the amount of $88.76 on 10/24/2015 after a call to our customer service team. Please allow for 5-7 business days from the above mentioned date for this refund to be processed. Please feel free to contact us know if you should have any further questions at 866-721-2863 or [email protected],Lumare Skin [email protected]

Please verify you are contacting the correct company, as we were unable to locate an account using the information you provided. Please provide us with the full first and last name, shipping address and the last 4 digits of the credit card on the account, so that we may further assist you....

Thank you.

Dear [redacted],Our company, Lumare Skin Products strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for...

our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: https://trylumareskin.com/?Our records indicate that Ms. [redacted]  purchased our trial product on August 7, 2015 which ended on August 21, 2015.We understand our customer's concerns, however, at this time, Ms. [redacted] account has been flagged as a chargeback for the disputed charges, and thus, we are unable to provide a refund in the amount of $188.48 as requested. The chargeback processor and credit card companies will determine the legitimacy of the claim and be able provide any refunds as necessary. In addition, any and all results from this claim dispute would be final. Please feel free to contact us know if you should have any further questions at [redacted] or [redacted].Sincerely,Lumare Skin [email protected]