Youth Sense

Dear *** ***,Product Name: Lumare (face) and Lumare (eye)?We thank you for your email.We are sorry to hear you were not fully satisfied with your product order and understand you would like a refund.As per the terms and conditions of the purchase,During the trial period a
customer has the privilege of using a product for the cost of shipping and handlingAfter the trial period has expired, the customer is charged for the full price of the productThereafter, automatic shipments are sent out and charged to the customer every month, eliminating the need to remember to reorder their favourite productA customer is not obligated to continue automatic shipments and can request cancellation at any time.This email is to confirm that you were issued Return Merchandise Authorization (RMA) number *** and ***1091859822 on January 05, for Order ID #*** and #***.Please keep in mind that any approved refund cannot be issued until the returned product has been received.For product return according to the RMA number you have days time for return that products back to us which was already over.We did not receive any information from your side for return products as well as you already file a Chargeback and we are not authorized to refund any amount just because of Chargeback because we are also waiting for the result and as per Master cards terminologies it will take to days for hiring about a Chargeback.We have Chargebacks from your end mentioned below:-Order Id#***-Chargeback #***Order Id#***-Chargeback #*** Order Id#***- Chargeback #***Order Id#***-Chargeback #***If you have any questions, feel free to contact our Support Center.Sincerely, *** ***Email Support CenterLumare Skin products

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I ordered on the 11th of August and canceled on the 21st of
August. I am not sure why the second
item was not canceled on that day too.
It was canceled on the 25th of August.
The 21st is days from the order date and fewer from the actual
delivery date and start of trying the product.
What happened to the day that they advertised? That is unsatisfactory. It appears that this companies definition of
free trial has nothing to do with an actual free trial.
Regards,
*** ***

Dear *** ***: Thank you for contacting usWe appreciate the opportunity to help you.During the trial period a customer has the privilege of using a product for the cost of shipping and handlingAfter the trial period has expired, the customer is charged for the full price of the
productThereafter, automatic shipments are sent out and charged to the customer every month, eliminating the need to remember to reorder their favorite productA customer is not obligated to continue automatic shipments and can request cancellation at any time.We are happy to help you with your refund question.After taking a look at your account, I've verified that a refund was issued to you on July 21, in the amount of $Trans-ID: *** and $Trans-ID: ***Refunds are made to the source of the original payment, and processing generally takes to business days. I suggest that you contact your bank or credit card company directly to inquire as to when you can expect this refund to show up in your account.Please accept this email as confirmation that your account was cancelled effective July 16, after your call on same date.Thank you for the opportunity to assist you.Sincerely,*** ***Email Support CenterLumare Skin Products

** *** *** *Thank you for mediating this consumer complaint from our customer, Case Number:12254065.Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to
affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records,customer ordered our Face Cream and Eye Serum on a day trial basis back on 06/25/and paid the shipping and handling fees of $and $4.90.The trial expired on 07/10/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 07/10/$for the Skin Cream and $for the Eye SerumCustomer contacted our Customer Service on 07/10/and requested for the subscription to be cancelled, which we did .However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing refunds for the charges on 07/10/2017,$for the Skin Cream and $for the Eye Serum for any misunderstanding when placing the order.Here are the refund confirmations:$Trans ID:dated 07/18/ $Trans ID:dated 07/18/2017.Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

Dear *** ***, Your Account hasn't been charged at all since order is showing as declined in lime light.Sincerely,Lumare Skin [email protected]

Dear,*** *** Your Account hasn't been charged at allSince order is showing as declined.Sincerely,Lumare Skin [email protected]

Dear *** ***: Thank you for contacting usWe appreciate the opportunity to help you.During the trial period a customer has the privilege of using a product for the cost of shipping and handlingAfter the trial period has expired, the customer is charged for the full price of the
productThereafter, automatic shipments are sent out and charged to the customer every month, eliminating the need to remember to reorder their favorite productA customer is not obligated to continue automatic shipments and can request cancellation at any time.Please accept this email as confirmation that your account was cancelled effective July 21, after your email for cancellation.Please note that we are not able to stop product orders that may have shipped or payments processed prior to or on the effective date of your account cancellationAnd, because it can take a few days for your credit card company or bank to post payments processed before your account cancellation, your statement may show a payment made after the above effective date.As per your request we would like to refund of $98.71 Trans-ID: *** has been issued to you on July 23, 2015.Refunds are made to the source of the original payment, and processing generally takes to business daysPlease contact your bank or credit card company directly to inquire as to when you can expect this refund to show up in your account.Thank you for giving us the opportunity to help you and to have hopefully improved your experience with our company.Sincerely, *** *** Email Support CenterLumare Skin products

Dear *** ***,Thank you for contacting usWe appreciate the opportunity to help you.During the trial period a customer has the privilege of using a product for the cost of shipping and handlingAfter the trial period has expired, the customer is charged for the full price of the
productThereafter, automatic shipments are sent out and charged to the customer every month, eliminating the need to remember to reorder their favorite productA customer is not obligated to continue automatic shipments and can request cancellation at any time.Please accept this email as confirmation that your account was cancelled effective August 25, for Lumare (Eye) and another one was on August 21, for Lumare (Skin).Please note that we are not able to stop product orders that may have shipped or payments processed prior to or on the effective date of your account cancellationAnd, because it can take a few days for your credit card company or bank to post payments processed before your account cancellation, your statement may show a payment made after the above effective date.Thank you for the opportunity to assist you.Sincerely,*** ***Email Support CenterLumare Skin products

Dear *** *** ***,Thank you for contacting usWe appreciate the opportunity to help you.During the trial period a customer has the privilege of using a product for the cost of shipping and handlingAfter the trial period has expired, the customer is charged for the full price of the
productThereafter, automatic shipments are sent out and charged to the customer every month, eliminating the need to remember to reorder their favorite productA customer is not obligated to continue automatic shipments and can request cancellation at any time.Please accept this email as confirmation that your account was cancelled effective August 25, for Lumare (Skin) and August 26, for Lumare (eye).Please note that we are not able to stop product orders that may have shipped or payments processed prior to or on the effective date of your account cancellationAnd, because it can take a few days for your credit card company or bank to post payments processed before your account cancellation, your statement may show a payment made after the above effective date.We’r happy to help you with your refund question.After taking a look at your account, We've verified that a refund was issued to you on August 26, in the amount of $and $Refunds are made to the source of the original payment, and processing generally takes to business days. We suggest that you contact your bank or credit card company directly to inquire as to when you can expect this refund to show up in your account.Thank you for the opportunity to assist you.Sincerely,*** ***Email Support CenterLumare Skin Products

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I believe I did call within the fourteen day period to cancel because the order was made after 10:p.mThey on the other hand insist to count July 1, as one full dayI believe, along with *** ***, that I had until July 15, at 10:p.mTo cancelThey have unethical business practices that need to be stoppedLesson learned only partThank you for helping me try to resolve this issue.Sincerely,***

Dear *** ***: Thank you for contacting usWe appreciate the opportunity to help you.During the trial period a customer has the privilege of using a product for the cost of shipping and handlingAfter the trial period has expired, the customer is charged for the full price of the
productThereafter, automatic shipments are sent out and charged to the customer every month, eliminating the need to remember to reorder their favorite productA customer is not obligated to continue automatic shipments and can request cancellation at any time.We would like to inform you that you ordered for a trial products on July 12, from our website and as per T&C your next recurring date was July 26, but we did not taken any amount from your account and we charged you for your trial shipment on July 31, 2015.On that date we did not receive any call or email from your side for cancellation or about any kind of information.We received a call from you on August 01, and one of our representative informed you about all T&C and its also mentioned on our website and cancelled your account on same date and when you asked for refund they offered you a 50% refund on same date.We have all recorded lines here mam and when you asked for Super wiser your call has been transferred to a Super wiser and you were very rude on that call and not even explain a single word to that person and continuous shouted and try to explain how to do a business.Thank you for your advise and we’r happy to help you with your refund question.After taking a look at your account, We've verified that a refund was issued to you on August 01, in the amount of $ and on August 04, we issued your rest refund of $Refunds are made to the source of the original payment, and processing generally takes to business days. I suggest that you contact your bank or credit card company directly to inquire as to when you can expect this refund to show up in your account.Sincerely, *** ***Email Support CentreLumare Skin products

Dear *** ***,Our records indicate that we have already closed Ms***'s account as requested by our customer service team on September 1, As such, no further charges have been processed to Ms*** for our Lumare Skin ProductsIn addition, we can assure no future charges will be placed for our Lumare Skin Products to this customerIn addition, as our customer service representative had previously explained to the customer during a call on September 1, 2015, there would be no need to return the productPlease feel free to contact us know if you should have any further questions at 1-888-263-or [email protected],Lumare Skin [email protected]

Dear *** ***:Thank you for contacting usWe appreciate the opportunity to help you.During the trial period a customer has the privilege of using a product for the cost of shipping and handlingAfter the trial period has expired, the customer is charged for the full price of the
productThereafter, automatic shipments are sent out and charged to the customer every month, eliminating the need to remember to reorder their favorite productA customer is not obligated to continue automatic shipments and can request cancellation at any time.Please accept this email as confirmation that your account was cancelled effective July 17, 2015.Please note that we are not able to stop product orders that may have shipped or payments processed prior to or on the effective date of your account cancellationAnd, because it can take a few days for your credit card company or bank to post payments processed before your account cancellation, your statement may show a payment made after the above effective date.We are to help you with your refund question.After taking a look at your account, I've verified that a refund was issued to you on July 21, of $Trans-ID: *** and $Trans-ID: ***,Refunds are made to the source of the original payment, and processing generally takes to business days. We suggest that you contact your bank or credit card company directly to inquire as to when you can expect this refund to show up in your account.Thank you for the opportunity to assist you.Sincerely,*** ***Email Support CenterLumare Skin Products ?

Dear *** ***:Thank you for contacting usWe appreciate the opportunity to help you.We would like to inform you that during the trial period a customer has the privilege of using a product for the cost of shipping and handlingAfter the trial period has expired, the customer is charged for
the full price of the productThereafter, automatic shipments are sent out and charged to the customer every month, eliminating the need to remember to reorder their favorite productA customer is not obligated to continue automatic shipments and can request cancellation at any time.I’m happy to help you with your refund question.After taking a look at your account, I've verified that a refund was issued to you on June 30, in the amount of $and $Refunds are made to the source of the original payment, and processing generally takes to business days. I suggest that you contact your bank or credit card company directly to inquire as to when you can expect this refund to show up in your account.Thank you for the opportunity to assist you.Sincerely,*** ***Email Support CenterLumare Skin Products

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Dear ***, I am outraged that this company insists I pay for a product I returned---and they accepted despite their claim I had no authorization number. So now they have the product, and they are still charging me almost $90. What a scam!Thanks-
Regards,
*** ***

Dear *** ***,Product Name: Lumare (face) ?We thank you for your email.We are sorry to hear you were not fully satisfied with your product order and understand you would like a refund.As per the terms and conditions of the purchase, refunds require a return
of the products.Please keep in mind that any approved refund cannot be issued until the returned product has been received with RMA number.For product return there is a RMA number that is a (Return Merchandise Authentication number) and this RMA number must be written on the outside of your package, We suggest that you send the package using a traceable carrier that can provide tracking information and/or proof of delivery (keep a copy of the receipt)We can’t be responsible for non-delivery or loss by the carrier. We also would like to inform you that during the trial period a customer has the privilege of using a product for the cost of shipping and handlingAfter the trial period has expired, the customer is charged for the full price of the productThereafter, automatic shipments are sent out and charged to the customer every month, eliminating the need to remember to reorder their favorite productA customer is not obligated to continue automatic shipments and can request cancellation at any time.At the time of order its clearly mentioned on our website also.We did not receive any call or email for cancellation from your side before your trial period get over not even after that.But as if now you are not a member with us.Your account has been cancelled already on May 05, and there is no further charges deduct from your account after cancellation.After all the investigation and T&C we provide you all details which we have and request for closer for this complaint.Sincerely,*** ***Email Support CenterLumare Skin products

Dear *** ***,Our company, Lumare Skin strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our
autoship program by marking the T&C check-boxesPlease see the following check-out page for more information:https://www.faceserumalecta.com/Our records indicate that *** *** contacted our customer service team and verbally agreed to a partial refund of $on 10/09/Though the customer was past the guarantee period, by accepting this partial refund the customer had agreed to settle and cancel the accountWe have confirmed this customer has been taken off recurring billing and will no longer be billedPlease feel free to contact us know if you should have any further questions at 866-509-1337or [email protected],Lumare Skin [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Their message does not resolve the issue of the charges, it merely states is that my 'account' has been canceled. The bogus charges and advertising is what is in dispute. I have still been erroneously charged $on 9/6/for serum, and $on 9/10/for eye cream. The ONLY fee I agreed to ever was on 8/23/when I ordered a trial sample of serum and eye cream for $each. I did not agree to ANY other charges. Yet I was charged what I was later told is the "full price" since I had not canceled in days. I was never aware of a need to cancel in any period of time, as I had ONLY agreed to purchase a sample - nothing else. My dispute is for $and $which I was erroneously charged and did not agree to. There is not an area on the website that clearly disclosed the terms and
conditionsThere was not an area where it asked me to agree to their
terms and conditions - it is hidden at the very bottom of the website
and is not disclosed during the ordering process at all, nor is it stated on the packing slip or order confirmation.
The product doesn't even deliver on promises, it is an inferior product. If I had known there was
something to cancel I certainly would have done soThis is
advertising and a complete bait and switch scam
Regards,
*** ***

Dear [redacted]:Thank you for contacting us. We appreciate the opportunity to help you.During the trial period a customer has the privilege of using a product for the cost of shipping and handling. After the trial period has expired, the customer is charged for the full price of the...

product. Thereafter, automatic shipments are sent out and charged to the customer every month, eliminating the need to remember to reorder their favorite product. A customer is not obligated to continue automatic shipments and can request cancellation at any time.We would like to inform you that if a customer did not receive product within time frame so they can contact us any time and we will extend there trial period from our end but in your case we did not received any call before for any queries not even email.Please accept this email as confirmation that we received a call for cancellation from your side on July 27, 2015 and your account was cancelled effective July 27, 2015.Please note that we are not able to stop product orders that may have shipped or payments processed prior to or on the effective date of your account cancellation. And, because it can take a few days for your credit card company or bank to post payments processed before your account cancellation, your statement may show a payment made after the above effective date.We are sorry to hear you were not fully satisfied with your product  order and understand you would like a refund.After taking a look at your account, We've verified that a refund was issued to you on July 29, 2015 in the amount of  $89.77 and $98.71.Refunds are made to the source of the original payment, and processing generally takes 4 to 5 business days. I suggest that you contact your bank or credit card company directly to inquire as to when you can expect this refund to show up in your account.Sincerely, [redacted]Email Support CenterLumare Skin Products

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]