We have tried to reach out the Yowza Fitness via email, phone, and chat over the last several years without any help for warranty service - treadmill Our display on a Osprey treadmill will become unreadable during useThis issue has been ongoing over the last several years and has been getting progressively worse latelyBoth my wife and I have tried contacting Yowza in the past for warranty service, but they never reply Recently, I connected with their sales people via chat and the rep sent me their customer service email addressI sent them an email detailing the problem and included a picture of my model/serial plate with contact information They still have not reached out to me to provide supportThey have a consistent pattern of ignoring warranty service requests and will not back their productMy next step is to write a full review on their website Product: Yowza Fitness Treadmill Model: [redacted] Serial no.: [redacted] -XXXXXXXX
I ordered an elliptical called the Captivia Order # XXXXXXXXX on September 2nd I received an email of conformation of this Order The amount of $was taken from our account on September 7th but as to this date the elliptical has never been delivered, nor the promised email of it's delivery.I either want them to deliver it or refund my money Product_Or_Service: Captivia elliptical Order_Number: XXXXXXXXX Account_Number: XXXXXXXXX
Repeated requests to fix the Jupiter Pilot elliptical have resulted in tech visits accomplishing nothing & numerous promises from Yowza unfilfilled The first six months of ownership of my Jupiter Pilot elliptical were trouble free and enjoyableThen the nightmare beganIt started making a loud noise, and after contacting Yowza, they had an unqualified technician attempt to repair itHe ended up creating other problemsHe returned another time, yet could not fix the problem After contacting Ashley H., COO, there were promises that the machine could be fixed, and that they would TRYThey have done nothing to fix the problemThey don't return phone calls or emails This process began in December, and now, the beginning of March, no results from YowzaI am left with a rather expensive piece of scrap metal
Hello, I purchased a Yowza Eliptical a year and half ago it's under warranty but Yowza will not respond to calls or emails Hello, I purchased a yowza eliptical model name is a Jupiter plus serial number is YFUS-JUPITER PLUS-XXXXXXXXI purchased the machine in July for around 1,it stopped working in May of I have been calling and emailing Yowza Fitness since May with no repies what so ever I find this unacceptableMy warranty is for years I hope you can help
I bought a treadmill months ago and after months it started having problemsI called customer support and he sent me parts to try and fix it John the customer support guy said he would send me a technician to look at it He then sent me an email saying technician scheduled I waited no phone call I called, he said he was having trouble getting someone to come to my houseNow he is saying that I need to take a short video of what is happeningThere is no way to do that it hesitates and the speed is off, but it does it randomlyI feel like I'm being ripped off I'm still paying for this and it doesn't work rightIt says it comes with a two year warrantyIf they can't get a technician out her then I deserve a new one
Treadmill had electric shockTechnician came several times, never fixedLemon treadmill.Should have been replaced Order date: 1/16/Order#: XXXXX Payment: $(including assembly) 1st contact about problem was early 3/No responseContacted againFinally, a responseYowza had contacted a fitness company that did not service our stateFirst technician showed up on 3/21/Problem not fixedWe thought the electric shock might have to do with the heart rate monitor but technician did not look thereHad to wait until 4/7/for same technician to come backProblem not fixedTechnician still had no idea what was wrongWe contacted Yowza with an update on 4/12/No responseWe contacted Yowza again on 4/25/via "live chat"They decided to send out a new motorThey shipped the wrong motorIn the meantime, technician who had come to install motor (the wrong motor) disconnected heart rate monitor)No shockWe finally received the correct motor and the same
YOWZA Captiva broken with no customer service I have a YOWZA Captiva The quality has been less than desired I originally had an issue with the foot pedal moving The hand bars then broke I was able to remove them and I threw them away I continued to use the machine without the hand bars NOW, my teenage son was almost injured when the foot pedal broke away from its support A bolt broke in half causing the pedal to fall to the floor I am referring to the larger front support that holds the foot pedal (not the smaller hand bar support) Equipment that cost so much ($3500.00) should not give so many problems My son or another family member could have been seriously injured This is a safety issue A reporting of this equipment to the consumer product safety commission should occur A serious injury or death could occur I have made numerous contacts to Yowza with no return message or call However, advertise a lifetime warranty on the frame All my issues
The Sebring was faulty when it arrivedIn our opinion the IWM program is faulty & the machine is heavy to foldYowza has not responded since May 12/6/we purchased a Sebring treadmill from Yowza We bought a Sebring for primary reasons The highly touted, by Yowza, IWM program (Intelligent Weight Management) which primarily "creates personalized workout sessions -duration, intensity and calories burned" and "system learns your preferences and tailors workout accordingly" It does neither accuratelyIf during your workout you walk, as we do, above mph the program changes and all of the results are meaningless Yowza did not know this and, upon receiving a video and an illustrative table from us, sent us a replacement consoleIt performed identically to the first oneAfter much "research" they determined that at mph the program switches from walking mode to running The results are dramatically different Email from Yowza 5/18/16: "After researchin
Poorly built but expensive productUnresponsive customer serviceNot honoring what they stated for warrantyFraudulent advertising on the website Following are the list of complaints: Poorly built but expensive product On 11/28/I made unfortunate decision of purchasing the treadmill for $Right from beginning it started to have problems, over course of nearly year I had major problems with this treadmillEach problem takes on average a month (if I am lucky) but generally its takes 2+month to resolve, they send the part and I have to call multiple times to set up repair appointmentThey say they will coordinate the repair appointment which never happens, even if I call multiple times they are 1.)never present 2.) never respond to voicemails or emailsThe only way to talk to human is to talk to sales Unresponsive customer service: They have very poor & unresponsive customer serviceThe support phone list is unmanned and vm/emails dont get any responsesTh
Yowza does not answer their phone or return calls related to warranty Yowza does not answer their phone or return calls related to warrantyThey do return calls that are related to salesThey only respond to e mail & very slowlyI have a broken treadmill & have been given the run around by [redacted] BI have asked repeatedly to have management call me or give me a number that will be answeredI see that there are complaints on Revdex.com that are about the same as mineThey have not beed resolvedThey did send a contract tech out to look at my treadmill but he had no equipment to check the electronics but he said a board was badThat board is on back order & they have no idea when it will be availableI have all their e mailsI can back up my claimThere is no customer serviceSo my treadmill sits broken for going on a monthIt appears this is how they do businessThere may be some advertising involved since they brag so much about their serviceI am not sure who wrote t
I Want My Free Replacement Parts Under Warranty I emailed the company, no response in three business days I called the toll free number on three consecutive business days, all three the number is unavailable or disconnected My exercise equipment is broken and unusable due to two broken compression springs My warranty states five year free replacement of parts, I need two compression pedal springs for the Sanibel I Please send them ASAP to my address along with an email telling me the reason why you have such poor customer service Thank you
Broken Springs Unable to contact company in reference to broken springs foe weeksMr John Bindicated months ago springs will be sent, still no springsTreadmill is broken cannot use, no customer service, none
Substandard workmanship issue(s) with Elliptical machine; model 'Captiva' Complaint filed within first year of warranty period not honored by company Customer: [redacted] ; Oder Date 10/25/2010; Original complaint number lost - customer support rep 'James D.' (i believe) Serial# of machine [redacted] After original complaint / incident, had severe back injury and didn't get to attempt repair with parts sent until 2/Realized rather quickly the area of the problem had nothing to do with the parts sentOriginal complaint should never have been closed (if that is what happened) Explained all of this to live chat rep Jason B- who opened case #*** As this case progressed, I was asked by customer service rep 'John S***' to send a video of the noise - which took hours and a great deal of effort by me - and upon successfully completing this task, got a completely unacceptable and rude email back from John which stated 'ohh, you are outside the warranty period, you might wa
I have tried several attempts to contact YowzaThe phone number does not go throughNo response through email and messengerUnable to get service The Yowza Miami was purchased in November The service warranty is supposed to be honored for several yearsAfter several attempts, there is no contact with anyone from the company Unsure if they are still in business
Ordered a treadmill on 1/13/Order included a free Fitbit Flex which has never been received Ordered a Sebring treadmill on 1/13/- order was to include a free Fitbit Flex (Order #XXXXXXXXX) Treadmill was delivered without Fitbit After waiting several months and being told again and again they should be receiving more FitBits any day now, I accepted Yowza's offer of a credit of $in lieu of the Fitbit from John S My last correspondences were with John B( [redacted] @ [redacted] .com.) On May 25, he emailed me to confirm my mailing address for the refund check On June 5, I emailed him to let him know I had not received it yet He emailed me back the same day saying he would check with their finance office in California I have emailed since asking when I would receive my refund but have not had any response
Elliptical is under warranty and a gear broke on the machine I get no answers and got the run around for a month Problem Date- August 18, Purchase Date- March 18, Model- Islamorada SuperCore elliptical Order # XXXXX Sales Rep- John B Payment Method- Credit Card Payment AMount- $2, The left handle broke, keeps hitting machine Was told by John Bit was a gear that needs to be replaced and he was shipping, Still nothing and no one answers phone anymore
I have a Sanibell ielliptical machineA gear broke behind the computer screenA part was shipped but never received I received an email from [redacted] Bwith shipping info on repair partsThe order number is XXXXXXXXX, dated August 25, The shipment was never receivedAfterwards I have tried repeatedly to call Yowza at XXX-XXX-XXXX but no one has answeredI also sent a follow up email which has not been answered
I cannot get Yowza Fitness to respond to calls or emails concerning my broken elliptical trainerthe warranty doesn't expire until next month They will not respond to anything concerning my $Yowza Miami elliptical trainerThis will be the 4th control screen it has needed in less than yearsIt has also had springs for the foot pedals break several timesI have a three year premier service plan on it that will expire next month on the 11thThey seem to be avoiding me on honoring my warranty and further
I purchased a treadmill in 1/It never workedThe problem has continued for so long I just want my money back I filed a dispute with paypal but the cost of shipping which I would have to pay cost more then the productI was supposed to receive a fitbit with the product as well which I never received This is the worst experience I have ever had with any company I purchased a Yowza Delray treadmill on 1/9/When I received an put the treadmill together on January 21st the treadmill would not turn onI contacted the company both by their contact us form and by messaging them on Facebook with my issueThey responded first by Facebook saying it could be a bent wire, no wires were bentI received an email response from Jason B on 1/23/with no help just the phone number to callI called and left a message on 1/23, I also responded to Jason on 1/27/letting him know my call had not been returned; he never responded againOn 1/30/I completed the contact
We have tried to reach out the Yowza Fitness via email, phone, and chat over the last several years without any help for warranty service - treadmill
Our display on a Osprey treadmill will become unreadable during useThis issue has been ongoing over the last several years and has been getting progressively worse latelyBoth my wife and I have tried contacting Yowza in the past for warranty service, but they never reply Recently, I connected with their sales people via chat and the rep sent me their customer service email addressI sent them an email detailing the problem and included a picture of my model/serial plate with contact information They still have not reached out to me to provide supportThey have a consistent pattern of ignoring warranty service requests and will not back their productMy next step is to write a full review on their website
Product: Yowza Fitness Treadmill
Model: ***
Serial no.: ***-XXXXXXXX
We have tried to reach out the Yowza Fitness via email, phone, and chat over the last several years without any help for warranty service - treadmill Our display on a Osprey treadmill will become unreadable during useThis issue has been ongoing over the last several years and has been getting progressively worse latelyBoth my wife and I have tried contacting Yowza in the past for warranty service, but they never reply Recently, I connected with their sales people via chat and the rep sent me their customer service email addressI sent them an email detailing the problem and included a picture of my model/serial plate with contact information They still have not reached out to me to provide supportThey have a consistent pattern of ignoring warranty service requests and will not back their productMy next step is to write a full review on their website Product: Yowza Fitness Treadmill Model: [redacted] Serial no.: [redacted] -XXXXXXXX
I ordered an elliptical called the Captivia Order # XXXXXXXXX on September 2nd I received an email of conformation of this Order The amount of $was taken from our account on September 7th but as to this date the elliptical has never been delivered, nor the promised email of it's delivery.I either want them to deliver it or refund my money Product_Or_Service: Captivia elliptical Order_Number: XXXXXXXXX Account_Number: XXXXXXXXX
Repeated requests to fix the Jupiter Pilot elliptical have resulted in tech visits accomplishing nothing & numerous promises from Yowza unfilfilled The first six months of ownership of my Jupiter Pilot elliptical were trouble free and enjoyableThen the nightmare beganIt started making a loud noise, and after contacting Yowza, they had an unqualified technician attempt to repair itHe ended up creating other problemsHe returned another time, yet could not fix the problem After contacting Ashley H., COO, there were promises that the machine could be fixed, and that they would TRYThey have done nothing to fix the problemThey don't return phone calls or emails This process began in December, and now, the beginning of March, no results from YowzaI am left with a rather expensive piece of scrap metal
Hello, I purchased a Yowza Eliptical a year and half ago it's under warranty but Yowza will not respond to calls or emails Hello, I purchased a yowza eliptical model name is a Jupiter plus serial number is YFUS-JUPITER PLUS-XXXXXXXXI purchased the machine in July for around 1,it stopped working in May of I have been calling and emailing Yowza Fitness since May with no repies what so ever I find this unacceptableMy warranty is for years I hope you can help
I bought a treadmill months ago and after months it started having problemsI called customer support and he sent me parts to try and fix it John the customer support guy said he would send me a technician to look at it He then sent me an email saying technician scheduled I waited no phone call I called, he said he was having trouble getting someone to come to my houseNow he is saying that I need to take a short video of what is happeningThere is no way to do that it hesitates and the speed is off, but it does it randomlyI feel like I'm being ripped off I'm still paying for this and it doesn't work rightIt says it comes with a two year warrantyIf they can't get a technician out her then I deserve a new one
Treadmill had electric shockTechnician came several times, never fixedLemon treadmill.Should have been replaced Order date: 1/16/Order#: XXXXX Payment: $(including assembly) 1st contact about problem was early 3/No responseContacted againFinally, a responseYowza had contacted a fitness company that did not service our stateFirst technician showed up on 3/21/Problem not fixedWe thought the electric shock might have to do with the heart rate monitor but technician did not look thereHad to wait until 4/7/for same technician to come backProblem not fixedTechnician still had no idea what was wrongWe contacted Yowza with an update on 4/12/No responseWe contacted Yowza again on 4/25/via "live chat"They decided to send out a new motorThey shipped the wrong motorIn the meantime, technician who had come to install motor (the wrong motor) disconnected heart rate monitor)No shockWe finally received the correct motor and the same
YOWZA Captiva broken with no customer service I have a YOWZA Captiva The quality has been less than desired I originally had an issue with the foot pedal moving The hand bars then broke I was able to remove them and I threw them away I continued to use the machine without the hand bars NOW, my teenage son was almost injured when the foot pedal broke away from its support A bolt broke in half causing the pedal to fall to the floor I am referring to the larger front support that holds the foot pedal (not the smaller hand bar support) Equipment that cost so much ($3500.00) should not give so many problems My son or another family member could have been seriously injured This is a safety issue A reporting of this equipment to the consumer product safety commission should occur A serious injury or death could occur I have made numerous contacts to Yowza with no return message or call However, advertise a lifetime warranty on the frame All my issues
The Sebring was faulty when it arrivedIn our opinion the IWM program is faulty & the machine is heavy to foldYowza has not responded since May 12/6/we purchased a Sebring treadmill from Yowza We bought a Sebring for primary reasons The highly touted, by Yowza, IWM program (Intelligent Weight Management) which primarily "creates personalized workout sessions -duration, intensity and calories burned" and "system learns your preferences and tailors workout accordingly" It does neither accuratelyIf during your workout you walk, as we do, above mph the program changes and all of the results are meaningless Yowza did not know this and, upon receiving a video and an illustrative table from us, sent us a replacement consoleIt performed identically to the first oneAfter much "research" they determined that at mph the program switches from walking mode to running The results are dramatically different Email from Yowza 5/18/16: "After researchin
Poorly built but expensive productUnresponsive customer serviceNot honoring what they stated for warrantyFraudulent advertising on the website Following are the list of complaints: Poorly built but expensive product On 11/28/I made unfortunate decision of purchasing the treadmill for $Right from beginning it started to have problems, over course of nearly year I had major problems with this treadmillEach problem takes on average a month (if I am lucky) but generally its takes 2+month to resolve, they send the part and I have to call multiple times to set up repair appointmentThey say they will coordinate the repair appointment which never happens, even if I call multiple times they are 1.)never present 2.) never respond to voicemails or emailsThe only way to talk to human is to talk to sales Unresponsive customer service: They have very poor & unresponsive customer serviceThe support phone list is unmanned and vm/emails dont get any responsesTh
Yowza does not answer their phone or return calls related to warranty Yowza does not answer their phone or return calls related to warrantyThey do return calls that are related to salesThey only respond to e mail & very slowlyI have a broken treadmill & have been given the run around by [redacted] BI have asked repeatedly to have management call me or give me a number that will be answeredI see that there are complaints on Revdex.com that are about the same as mineThey have not beed resolvedThey did send a contract tech out to look at my treadmill but he had no equipment to check the electronics but he said a board was badThat board is on back order & they have no idea when it will be availableI have all their e mailsI can back up my claimThere is no customer serviceSo my treadmill sits broken for going on a monthIt appears this is how they do businessThere may be some advertising involved since they brag so much about their serviceI am not sure who wrote t
I Want My Free Replacement Parts Under Warranty I emailed the company, no response in three business days I called the toll free number on three consecutive business days, all three the number is unavailable or disconnected My exercise equipment is broken and unusable due to two broken compression springs My warranty states five year free replacement of parts, I need two compression pedal springs for the Sanibel I Please send them ASAP to my address along with an email telling me the reason why you have such poor customer service Thank you
Broken Springs Unable to contact company in reference to broken springs foe weeksMr John Bindicated months ago springs will be sent, still no springsTreadmill is broken cannot use, no customer service, none
Substandard workmanship issue(s) with Elliptical machine; model 'Captiva' Complaint filed within first year of warranty period not honored by company Customer: [redacted] ; Oder Date 10/25/2010; Original complaint number lost - customer support rep 'James D.' (i believe) Serial# of machine [redacted] After original complaint / incident, had severe back injury and didn't get to attempt repair with parts sent until 2/Realized rather quickly the area of the problem had nothing to do with the parts sentOriginal complaint should never have been closed (if that is what happened) Explained all of this to live chat rep Jason B- who opened case #*** As this case progressed, I was asked by customer service rep 'John S***' to send a video of the noise - which took hours and a great deal of effort by me - and upon successfully completing this task, got a completely unacceptable and rude email back from John which stated 'ohh, you are outside the warranty period, you might wa
I have tried several attempts to contact YowzaThe phone number does not go throughNo response through email and messengerUnable to get service The Yowza Miami was purchased in November The service warranty is supposed to be honored for several yearsAfter several attempts, there is no contact with anyone from the company Unsure if they are still in business
Ordered a treadmill on 1/13/Order included a free Fitbit Flex which has never been received Ordered a Sebring treadmill on 1/13/- order was to include a free Fitbit Flex (Order #XXXXXXXXX) Treadmill was delivered without Fitbit After waiting several months and being told again and again they should be receiving more FitBits any day now, I accepted Yowza's offer of a credit of $in lieu of the Fitbit from John S My last correspondences were with John B( [redacted] @ [redacted] .com.) On May 25, he emailed me to confirm my mailing address for the refund check On June 5, I emailed him to let him know I had not received it yet He emailed me back the same day saying he would check with their finance office in California I have emailed since asking when I would receive my refund but have not had any response
Elliptical is under warranty and a gear broke on the machine I get no answers and got the run around for a month Problem Date- August 18, Purchase Date- March 18, Model- Islamorada SuperCore elliptical Order # XXXXX Sales Rep- John B Payment Method- Credit Card Payment AMount- $2, The left handle broke, keeps hitting machine Was told by John Bit was a gear that needs to be replaced and he was shipping, Still nothing and no one answers phone anymore
I have a Sanibell ielliptical machineA gear broke behind the computer screenA part was shipped but never received I received an email from [redacted] Bwith shipping info on repair partsThe order number is XXXXXXXXX, dated August 25, The shipment was never receivedAfterwards I have tried repeatedly to call Yowza at XXX-XXX-XXXX but no one has answeredI also sent a follow up email which has not been answered
I cannot get Yowza Fitness to respond to calls or emails concerning my broken elliptical trainerthe warranty doesn't expire until next month They will not respond to anything concerning my $Yowza Miami elliptical trainerThis will be the 4th control screen it has needed in less than yearsIt has also had springs for the foot pedals break several timesI have a three year premier service plan on it that will expire next month on the 11thThey seem to be avoiding me on honoring my warranty and further
I purchased a treadmill in 1/It never workedThe problem has continued for so long I just want my money back I filed a dispute with paypal but the cost of shipping which I would have to pay cost more then the productI was supposed to receive a fitbit with the product as well which I never received This is the worst experience I have ever had with any company I purchased a Yowza Delray treadmill on 1/9/When I received an put the treadmill together on January 21st the treadmill would not turn onI contacted the company both by their contact us form and by messaging them on Facebook with my issueThey responded first by Facebook saying it could be a bent wire, no wires were bentI received an email response from Jason B on 1/23/with no help just the phone number to callI called and left a message on 1/23, I also responded to Jason on 1/27/letting him know my call had not been returned; he never responded againOn 1/30/I completed the contact
We have tried to reach out the Yowza Fitness via email, phone, and chat over the last several years without any help for warranty service - treadmill
Our display on a Osprey treadmill will become unreadable during useThis issue has been ongoing over the last several years and has been getting progressively worse latelyBoth my wife and I have tried contacting Yowza in the past for warranty service, but they never reply Recently, I connected with their sales people via chat and the rep sent me their customer service email addressI sent them an email detailing the problem and included a picture of my model/serial plate with contact information They still have not reached out to me to provide supportThey have a consistent pattern of ignoring warranty service requests and will not back their productMy next step is to write a full review on their website
Product: Yowza Fitness Treadmill
Model: ***
Serial no.: ***-XXXXXXXX