Purchased a Navarre Elite that took some time to get parts for (and fully assembled) and now they won't let us return for a refund
We purchased the Navarre Elite model on 9/17/from Yowza Fitness It was delivered about week after thatOn 10/05/we finally had the machine assembled and realized we had missing partsWe contacted the company and told them we had a problemIn my email to them, I explained how we would have paid for assembly service IF IT HAD BEEN OFFERED TO US OVER THE PHONE DURING OUR ORDER They did send us out parts (which took a few days to get to us) Once we had time to reassemble with the parts we should have had (at certain key steps), we realized the machine still wasn't operating the way we wanted We sent them a video on 10/18/ They tried to send us back instructions and point us to YouTube videos We followed those but still weren't happy with the machine We asked to return itAt this point, the company explained we were past the days
Product Support needed for Yowza Captiva
I have been trying to reach Yowza customer service to have my Yowza Captiva (elliptical) serviced and repairedIt is a real frustrating experience attempting to reach Yowza's customer service personnel -the customer service telephone number listed on their website as well as their customer sercice e-mail does not work
I have attempted to contact this company for service via phone, email to support manager, support contact form via the website with no response
I have an Sanibel elliptical which is having problems with the controls on the display and may need a replacement part
Yowza Miami comes with app to identity user and track personal progress App has not been updated in quite a few years and no longer functions
I tried to call of email in order to ask about update The no one answers phones and emails get responses saying not reaching intended destination Very expensive machine with out moded app that renders the user screen useless Their phones are shut off and their emails do not work There is no way to contact them I can not use machine optimally because you need app to have machine recognize user This is a very expensive machine and should be able to identify user
The elliptical excercise machine I purchased is defectiveThe computer reverts to pause mode every seconds
I purchased the Jupiter Pilot elliptical exercise machine from Yowza Fitness on 04/28/for $plus $for shippingRight from the get go the computer did not function as designedThe computer would revert to pause mode so I was unable to track calories, distance or most importantly heart rateThe first time the problem was reported I was told the speed sensor wire (part ***) was either defective or it was not connectedWhile waiting for the replacement part to arrive another issue aroseSmoke came from the flywheel compartmentI was told the control board (part 611) had shorted outOnce both replacement parts arrived a service person was sent by YowzaWe again had to wait because the replacement control board was the wrong oneOnce we had the correct control board and speed sensor wire a service tech was sent by Yowza for the third timeThe date was August
Servo motor of my Sanibel ielliptical burned out and pedal springs broke
I purchased my Sanibel ielliptical in
All four of the springs in the pedals have broken I was shipped replacements for the first two about a year ago, then those also broke (I am about lbs so it's not my weight)
Then what I think is my servo motor kept resetting after use to the point where it started smoking The elliptical is no longer operable
I have repeatedly attempted to communicate with Yowza via e-mail and telephone over the last several weeks but have not received a responseI have tried several times today to call their number but it goes straight into a busy signal, so I can't even leave a message
I have had issues with their productThey do not honor warranty for parts and do not answer calls or emailsThere are many similar complaints online
I have had issues with the product since I bought the elipticalI have gone through several springsUp until this past year they send replacement partsThis year they did not answer their phones or emails for serviceI if you google Yowza reviews you will see many similar complaints where people paid thousands of dollars and now cannot use their exercise machines and cannot get the company to honor the year warranty When you call their number posted on the website now it shows as disconnectedI have sent emails to customer service as well as the owners/cio and no one will answer my emailsI paid dollars for a commercial eliptical and now it is unusable and I have tried finding parts elsewhere and they apparently cannot be orderedThis is a horrible company
My original order number was XXXXXIt was purchased on 12/29/
Hello, I purchased a Yowza Eliptical a year and half ago it's under warranty but Yowza will not respond to calls or emails
Hello, I purchased a yowza eliptical model name is a Jupiter plus serial number is YFUS-JUPITER PLUS-XXXXXXXXI purchased the machine in July for around 1,it stopped working in May of I have been calling and emailing Yowza Fitness since May with no repies what so ever I find this unacceptableMy warranty is for years I hope you can help
Yowza has not fulfilled warrantyAttempts to contact are unansweredCustomer service number is not answered and will not go to voicemail
I have not been able to get a response on a warranty item
Purchased Yowza elliptical on 1/30/Per the website I had a life-time warrantyContacted Yowza on 8/25/and submitted a claim for broken pedalsUnable to reach or receive feedback since 8/25/
Item: Navarre Elite Elliptical =, Order #XXXXXPaid $1,
I was told the purchase was risk free with an easy return optionThe product was delivered late,damaged and not workingNow it costs money to return
When I ordered (order #XXXXX)the Captiva on 7/2/I was assured that there was no risk involved in ordering the machine and that it would be easy to return if I wasn't satisfied
After the product arrived on 8/2/16(weeks later than expected) having been delivered damaged, and not working smoothly, I emailed Yowza fitness that day, and got no responseA week later I called, and was asked to send the email to a different addressI spoke with *** who asked me to send video of what was going onI made several attempts to create a video that would be small enough to be emailed, but was unsucessfulI emailed him to let me know*** then let me know that he would NOT be sending someone to service it until he had a video to know what was wrong
I called the next day and spoke with *** again expressing that because of the delay,
I have had three repairs on my treadmillNow I am asking for a completely new one because I feel that this treadmill is not usable, unreliable and unsafeIt is very hard to comunicate with the customer serviceThey don't answer to my calls and email
Yowza is not honoring the extended warranty I paid for by not fixing the issues on my elliptical Recent tech visit left elliptical in unusable state
I bought a Yowza elliptical in February with curbside delivery and year extended warranty Within 6months a knocking sound in the rear started Yowza sent multiple technicians to fix it and when they couldn't figure out the problem, they sent another elliptical The whole elliptical replacement itself was a fiasco because they initially sent the wrong shipment and then when they sent the right one, the tech broke the new elliptical and both old and new elliptical were sitting in my garage for around weeks When they finally installed the new elliptical, it also started having the knocking noise within months They scheduled multiple tech visits and sent various parts but the noise prevailed In the last years, I believe there must have been at least around to tech visits (each one wasting at least a half day of
I brought an elliptical, in June I contacted the companythey sent a technician, technician ask for more parts and no answer from the company
I purchased a miami elliptical with the maximum extended warrantythe elliptical was delivered at the end of DecemberI did not used the machine until April due to my healthI had two surgeries between end of December and mid JanuaryI started using the machine mid May, the machine was making some noise thinking that it will go away but got worstI contacted Yowza in June and I was told to send a video of the machine while in service, which I didI contacted John B., June 6, they agree to either fix the machine or replace it When I tried to contact Mr b.again, negativeI ended up contacted Mr James Swho agrees also to fix or replace the machineI send the video to Mr S.r who in turns send some parts and told me to contact him when the parts were here so he could sent a technicianIt took two months before they actually send
Yowza does not answer their phone or return calls related to warranty
Yowza does not answer their phone or return calls related to warrantyThey do return calls that are related to salesThey only respond to e mail & very slowlyI have a broken treadmill & have been given the run around by *** BI have asked repeatedly to have management call me or give me a number that will be answeredI see that there are complaints on Revdex.com that are about the same as mineThey have not beed resolvedThey did send a contract tech out to look at my treadmill but he had no equipment to check the electronics but he said a board was badThat board is on back order & they have no idea when it will be availableI have all their e mailsI can back up my claimThere is no customer serviceSo my treadmill sits broken for going on a monthIt appears this is how they do businessThere may be some advertising involved since they brag so much about their serviceI am not sure who wrote t
Broken treadmill purchased from company 2nd time it's broke- reported weeks ago & not fixed
Purchased Seabring treadmill in Jan16'-it broke within 1st month-help desk assisted me in fixing itA month later it's broke again- belt stopped abruptly while I was running-almost hurt meCalled on April & was told someone would call me back that day-I had to go online chat two days later to report no one called me backFinally was sent an email telling me parts were ordered and a tech would fix machine thenParts arrived and I was then told a vendor would contact me Got an email from a vendor, then a call next day (yesterday) just to tell me they use an independent guy who would call me that day- he never did We are now on 11th day an no assistance in sight Given the run around by email, phone, company to vendor It was a different story when I paid $1,- Yowza took my $ in day I want this lemon of a machine documented with the Revdex.com (2nd time broke in less than m
The product arrived obviously damaged, and the company is unresponsive to the issue, they don't return phone calls
I purchased a Jupiter Pilot online in Nov It was very late in arriving (Jan 2017)It was obviously damaged, I sent pics, and instead of just sending me another one, they wanted to send someone to repair itI waited, no one ever called to update me about anything, and when I called to leave messages, they NEVER returned my callsA guy finally showed up last week (today is Jan24), and he said they machine looked rusted inside and the belt was off, so he put the belt on and leftI told Yowza what the guy had found, and by this time I just want my money back, but they sent me a form that I must signThis form says that I must box up the big machine, along with styrofoam, and return it at my expense, and that they have the right to refuse it back if it is damaged during shippingThey knew it was already damaged! I didn't want to pay for all this, and had throw
Broken Springs
Unable to contact company in reference to broken springs foe weeksMr John Bindicated months ago springs will be sent, still no springsTreadmill is broken cannot use, no customer service, none
My elliptical pedal springs are broken againYowza not responding to email, online ticket, and phone not working
Product, repair, and customer service issuesFirst, the pedal springs constantly break The first incident happened within a month of receiving product They recently admitted to me that the pedal springs are a known issue, that they have attempted to resolve this issue on the newer models, but for my model, they will only send replacement springs, if available The machine can not be used with broken springs, so it is very frustrating when springs aren't available Second, I have had issue with resistance since the day I received the machine, which they've never fixed The resistance is very high, even at lowest setting Due to this issue, I have not been able to use the machine to lose weight Third, is is very difficult to reach customer service, and this problem has gotten much worse I am currently trying to contact them for new pedal springs, but they are n
I ordered an elliptical called the Captivia Order # XXXXXXXXX on September 2nd I received an email of conformation of this Order The amount of $was taken from our account on September 7th but as to this date the elliptical has never been delivered, nor the promised email of it's delivery.I either want them to deliver it or refund my money
Product_Or_Service: Captivia elliptical
Order_Number: XXXXXXXXX
Account_Number: XXXXXXXXX
After ordering an elliptical machine and waiting days for delivery, I had to cancel order because they wanted me to miss father in laws service
I ordered elliptical on Oct They took my money that day, my order date started on the Website advised delivery would be in 7-business daysOn the the day I called and asked where my machine was, I was told I would have to wait another weekWhen I advised it was not acceptable they said they would try to get it delivered the next dayI advised if it was mot first thing, am to cancel my order, as my family and I were leaving for my father in laws memorial serviceThey then advised it would be noon delivery which I had to cancelNow they sent me my refund and are charging me $for cancelling my order when they did not deliver in their 7-days time frame
Purchased a Navarre Elite that took some time to get parts for (and fully assembled) and now they won't let us return for a refund
We purchased the Navarre Elite model on 9/17/from Yowza Fitness It was delivered about week after thatOn 10/05/we finally had the machine assembled and realized we had missing partsWe contacted the company and told them we had a problemIn my email to them, I explained how we would have paid for assembly service IF IT HAD BEEN OFFERED TO US OVER THE PHONE DURING OUR ORDER They did send us out parts (which took a few days to get to us) Once we had time to reassemble with the parts we should have had (at certain key steps), we realized the machine still wasn't operating the way we wanted We sent them a video on 10/18/ They tried to send us back instructions and point us to YouTube videos We followed those but still weren't happy with the machine We asked to return itAt this point, the company explained we were past the days
Product Support needed for Yowza Captiva
I have been trying to reach Yowza customer service to have my Yowza Captiva (elliptical) serviced and repairedIt is a real frustrating experience attempting to reach Yowza's customer service personnel -the customer service telephone number listed on their website as well as their customer sercice e-mail does not work
I have attempted to contact this company for service via phone, email to support manager, support contact form via the website with no response
I have an Sanibel elliptical which is having problems with the controls on the display and may need a replacement part
Yowza Miami comes with app to identity user and track personal progress App has not been updated in quite a few years and no longer functions
I tried to call of email in order to ask about update The no one answers phones and emails get responses saying not reaching intended destination Very expensive machine with out moded app that renders the user screen useless Their phones are shut off and their emails do not work There is no way to contact them I can not use machine optimally because you need app to have machine recognize user This is a very expensive machine and should be able to identify user
The elliptical excercise machine I purchased is defectiveThe computer reverts to pause mode every seconds
I purchased the Jupiter Pilot elliptical exercise machine from Yowza Fitness on 04/28/for $plus $for shippingRight from the get go the computer did not function as designedThe computer would revert to pause mode so I was unable to track calories, distance or most importantly heart rateThe first time the problem was reported I was told the speed sensor wire (part ***) was either defective or it was not connectedWhile waiting for the replacement part to arrive another issue aroseSmoke came from the flywheel compartmentI was told the control board (part 611) had shorted outOnce both replacement parts arrived a service person was sent by YowzaWe again had to wait because the replacement control board was the wrong oneOnce we had the correct control board and speed sensor wire a service tech was sent by Yowza for the third timeThe date was August
Servo motor of my Sanibel ielliptical burned out and pedal springs broke
I purchased my Sanibel ielliptical in
All four of the springs in the pedals have broken I was shipped replacements for the first two about a year ago, then those also broke (I am about lbs so it's not my weight)
Then what I think is my servo motor kept resetting after use to the point where it started smoking The elliptical is no longer operable
I have repeatedly attempted to communicate with Yowza via e-mail and telephone over the last several weeks but have not received a responseI have tried several times today to call their number but it goes straight into a busy signal, so I can't even leave a message
I have had issues with their productThey do not honor warranty for parts and do not answer calls or emailsThere are many similar complaints online
I have had issues with the product since I bought the elipticalI have gone through several springsUp until this past year they send replacement partsThis year they did not answer their phones or emails for serviceI if you google Yowza reviews you will see many similar complaints where people paid thousands of dollars and now cannot use their exercise machines and cannot get the company to honor the year warranty When you call their number posted on the website now it shows as disconnectedI have sent emails to customer service as well as the owners/cio and no one will answer my emailsI paid dollars for a commercial eliptical and now it is unusable and I have tried finding parts elsewhere and they apparently cannot be orderedThis is a horrible company
My original order number was XXXXXIt was purchased on 12/29/
Hello, I purchased a Yowza Eliptical a year and half ago it's under warranty but Yowza will not respond to calls or emails
Hello, I purchased a yowza eliptical model name is a Jupiter plus serial number is YFUS-JUPITER PLUS-XXXXXXXXI purchased the machine in July for around 1,it stopped working in May of I have been calling and emailing Yowza Fitness since May with no repies what so ever I find this unacceptableMy warranty is for years I hope you can help
Yowza has not fulfilled warrantyAttempts to contact are unansweredCustomer service number is not answered and will not go to voicemail
I have not been able to get a response on a warranty item
Purchased Yowza elliptical on 1/30/Per the website I had a life-time warrantyContacted Yowza on 8/25/and submitted a claim for broken pedalsUnable to reach or receive feedback since 8/25/
Item: Navarre Elite Elliptical =, Order #XXXXXPaid $1,
I was told the purchase was risk free with an easy return optionThe product was delivered late,damaged and not workingNow it costs money to return
When I ordered (order #XXXXX)the Captiva on 7/2/I was assured that there was no risk involved in ordering the machine and that it would be easy to return if I wasn't satisfied
After the product arrived on 8/2/16(weeks later than expected) having been delivered damaged, and not working smoothly, I emailed Yowza fitness that day, and got no responseA week later I called, and was asked to send the email to a different addressI spoke with *** who asked me to send video of what was going onI made several attempts to create a video that would be small enough to be emailed, but was unsucessfulI emailed him to let me know*** then let me know that he would NOT be sending someone to service it until he had a video to know what was wrong
I called the next day and spoke with *** again expressing that because of the delay,
I have had three repairs on my treadmillNow I am asking for a completely new one because I feel that this treadmill is not usable, unreliable and unsafeIt is very hard to comunicate with the customer serviceThey don't answer to my calls and email
Yowza is not honoring the extended warranty I paid for by not fixing the issues on my elliptical Recent tech visit left elliptical in unusable state
I bought a Yowza elliptical in February with curbside delivery and year extended warranty Within 6months a knocking sound in the rear started Yowza sent multiple technicians to fix it and when they couldn't figure out the problem, they sent another elliptical The whole elliptical replacement itself was a fiasco because they initially sent the wrong shipment and then when they sent the right one, the tech broke the new elliptical and both old and new elliptical were sitting in my garage for around weeks When they finally installed the new elliptical, it also started having the knocking noise within months They scheduled multiple tech visits and sent various parts but the noise prevailed In the last years, I believe there must have been at least around to tech visits (each one wasting at least a half day of
I brought an elliptical, in June I contacted the companythey sent a technician, technician ask for more parts and no answer from the company
I purchased a miami elliptical with the maximum extended warrantythe elliptical was delivered at the end of DecemberI did not used the machine until April due to my healthI had two surgeries between end of December and mid JanuaryI started using the machine mid May, the machine was making some noise thinking that it will go away but got worstI contacted Yowza in June and I was told to send a video of the machine while in service, which I didI contacted John B., June 6, they agree to either fix the machine or replace it When I tried to contact Mr b.again, negativeI ended up contacted Mr James Swho agrees also to fix or replace the machineI send the video to Mr S.r who in turns send some parts and told me to contact him when the parts were here so he could sent a technicianIt took two months before they actually send
Yowza does not answer their phone or return calls related to warranty
Yowza does not answer their phone or return calls related to warrantyThey do return calls that are related to salesThey only respond to e mail & very slowlyI have a broken treadmill & have been given the run around by *** BI have asked repeatedly to have management call me or give me a number that will be answeredI see that there are complaints on Revdex.com that are about the same as mineThey have not beed resolvedThey did send a contract tech out to look at my treadmill but he had no equipment to check the electronics but he said a board was badThat board is on back order & they have no idea when it will be availableI have all their e mailsI can back up my claimThere is no customer serviceSo my treadmill sits broken for going on a monthIt appears this is how they do businessThere may be some advertising involved since they brag so much about their serviceI am not sure who wrote t
Broken treadmill purchased from company 2nd time it's broke- reported weeks ago & not fixed
Purchased Seabring treadmill in Jan16'-it broke within 1st month-help desk assisted me in fixing itA month later it's broke again- belt stopped abruptly while I was running-almost hurt meCalled on April & was told someone would call me back that day-I had to go online chat two days later to report no one called me backFinally was sent an email telling me parts were ordered and a tech would fix machine thenParts arrived and I was then told a vendor would contact me Got an email from a vendor, then a call next day (yesterday) just to tell me they use an independent guy who would call me that day- he never did We are now on 11th day an no assistance in sight Given the run around by email, phone, company to vendor It was a different story when I paid $1,- Yowza took my $ in day I want this lemon of a machine documented with the Revdex.com (2nd time broke in less than m
The product arrived obviously damaged, and the company is unresponsive to the issue, they don't return phone calls
I purchased a Jupiter Pilot online in Nov It was very late in arriving (Jan 2017)It was obviously damaged, I sent pics, and instead of just sending me another one, they wanted to send someone to repair itI waited, no one ever called to update me about anything, and when I called to leave messages, they NEVER returned my callsA guy finally showed up last week (today is Jan24), and he said they machine looked rusted inside and the belt was off, so he put the belt on and leftI told Yowza what the guy had found, and by this time I just want my money back, but they sent me a form that I must signThis form says that I must box up the big machine, along with styrofoam, and return it at my expense, and that they have the right to refuse it back if it is damaged during shippingThey knew it was already damaged! I didn't want to pay for all this, and had throw
Broken Springs
Unable to contact company in reference to broken springs foe weeksMr John Bindicated months ago springs will be sent, still no springsTreadmill is broken cannot use, no customer service, none
My elliptical pedal springs are broken againYowza not responding to email, online ticket, and phone not working
Product, repair, and customer service issuesFirst, the pedal springs constantly break The first incident happened within a month of receiving product They recently admitted to me that the pedal springs are a known issue, that they have attempted to resolve this issue on the newer models, but for my model, they will only send replacement springs, if available The machine can not be used with broken springs, so it is very frustrating when springs aren't available Second, I have had issue with resistance since the day I received the machine, which they've never fixed The resistance is very high, even at lowest setting Due to this issue, I have not been able to use the machine to lose weight Third, is is very difficult to reach customer service, and this problem has gotten much worse I am currently trying to contact them for new pedal springs, but they are n
I ordered an elliptical called the Captivia Order # XXXXXXXXX on September 2nd I received an email of conformation of this Order The amount of $was taken from our account on September 7th but as to this date the elliptical has never been delivered, nor the promised email of it's delivery.I either want them to deliver it or refund my money
Product_Or_Service: Captivia elliptical
Order_Number: XXXXXXXXX
Account_Number: XXXXXXXXX
After ordering an elliptical machine and waiting days for delivery, I had to cancel order because they wanted me to miss father in laws service
I ordered elliptical on Oct They took my money that day, my order date started on the Website advised delivery would be in 7-business daysOn the the day I called and asked where my machine was, I was told I would have to wait another weekWhen I advised it was not acceptable they said they would try to get it delivered the next dayI advised if it was mot first thing, am to cancel my order, as my family and I were leaving for my father in laws memorial serviceThey then advised it would be noon delivery which I had to cancelNow they sent me my refund and are charging me $for cancelling my order when they did not deliver in their 7-days time frame