Worst company for customer service everThey don't answer calls or emails regarding repairs that are on warrantyI would never recommend this company or their exercise equipment to my worst enemyI am going to contact the Florida State's Attorney generals office of consumer affairs and see if they can help
I Want My Free Replacement Parts Under Warranty
I emailed the company, no response in three business days I called the toll free number on three consecutive business days, all three the number is unavailable or disconnected My exercise equipment is broken and unusable due to two broken compression springs My warranty states five year free replacement of parts, I need two compression pedal springs for the Sanibel I Please send them ASAP to my address along with an email telling me the reason why you have such poor customer service Thank you
Poorly built but expensive productUnresponsive customer serviceNot honoring what they stated for warrantyFraudulent advertising on the website
Following are the list of complaints:
Poorly built but expensive product
On 11/28/I made unfortunate decision of purchasing the treadmill for $Right from beginning it started to have problems, over course of nearly year I had major problems with this treadmillEach problem takes on average a month (if I am lucky) but generally its takes 2+month to resolve, they send the part and I have to call multiple times to set up repair appointmentThey say they will coordinate the repair appointment which never happens, even if I call multiple times they are 1.)never present 2.) never respond to voicemails or emailsThe only way to talk to human is to talk to sales
Unresponsive customer service:
They have very poor & unresponsive customer serviceThe support phone list is unmanned and vm/emails dont get any responsesTh
Yowza elliptical machine is poor qualityMotor failed after months of useNow, I can't get Yowza to properly repair the machineAwful service
2/19/
Sent email notifying Yowza of warranty claim and proof of purchaseThe resistance on the elliptical has failedMachine has no resistance
2/20/
Get automated email regarding case creation followed by 2nd email sales receipt for motorNote: no person actually contacts meThough it appears a new motor has been ordered, I have no clue what is going on
2/21/
I send an email notifying Yowza nobody has contacted me yetRequesting information
2/22/
After not receiving an email response, call Yowza's service number and speak to *** S*** advised he ordered a new motor since that is usually the problem and would need to schedule a technician to repair the machine once the motor arrivesI asked him how long I should expect this to takeHe said about week
3/2/
After a week came and went with no activ
I cannot get Yowza Fitness to respond to calls or emails concerning my broken elliptical trainerthe warranty doesn't expire until next month
They will not respond to anything concerning my $Yowza Miami elliptical trainerThis will be the 4th control screen it has needed in less than yearsIt has also had springs for the foot pedals break several timesI have a three year premier service plan on it that will expire next month on the 11thThey seem to be avoiding me on honoring my warranty and further
The Sebring was faulty when it arrivedIn our opinion the IWM program is faulty & the machine is heavy to foldYowza has not responded since May
12/6/we purchased a Sebring treadmill from Yowza
We bought a Sebring for primary reasons
The highly touted, by Yowza, IWM program (Intelligent Weight Management) which primarily "creates personalized workout sessions -duration, intensity and calories burned" and "system learns your preferences and tailors workout accordingly"
It does neither accuratelyIf during your workout you walk, as we do, above mph the program changes and all of the results are meaningless
Yowza did not know this and, upon receiving a video and an illustrative table from us, sent us a replacement consoleIt performed identically to the first oneAfter much "research" they determined that at mph the program switches from walking mode to running The results are dramatically different
Email from Yowza 5/18/16: "After researchin
No response from company and phone # not functioning
Purchased Captiva elliptical on 11/24/for $Made purchase based on "Best in class warranty"Lifetime on frame, yrs on all other parts and yrs on laborLess than yr later and need service and cannot get through on phone # and no response to my emailsWarranty is worthless at this pointWhat a scam!
Substandard workmanship issue(s) with Elliptical machine; model 'Captiva' Complaint filed within first year of warranty period not honored by company
Customer: *** ***; Oder Date 10/25/2010; Original complaint number lost - customer support rep 'James D.' (i believe) Serial# of machine *** After original complaint / incident, had severe back injury and didn't get to attempt repair with parts sent until 2/Realized rather quickly the area of the problem had nothing to do with the parts sentOriginal complaint should never have been closed (if that is what happened) Explained all of this to live chat rep Jason B- who opened case #*** As this case progressed, I was asked by customer service rep 'John S***' to send a video of the noise - which took hours and a great deal of effort by me - and upon successfully completing this task, got a completely unacceptable and rude email back from John which stated 'ohh, you are outside the warranty period, you might wa
Treadmill had electric shockTechnician came several times, never fixedLemon treadmill.Should have been replaced
Order date: 1/16/Order#: XXXXX
Payment: $(including assembly)
1st contact about problem was early 3/No responseContacted againFinally, a responseYowza had contacted a fitness company that did not service our stateFirst technician showed up on 3/21/Problem not fixedWe thought the electric shock might have to do with the heart rate monitor but technician did not look thereHad to wait until 4/7/for same technician to come backProblem not fixedTechnician still had no idea what was wrongWe contacted Yowza with an update on 4/12/No responseWe contacted Yowza again on 4/25/via "live chat"They decided to send out a new motorThey shipped the wrong motorIn the meantime, technician who had come to install motor (the wrong motor) disconnected heart rate monitor)No shockWe finally received the correct motor and the same
Product (Captiva) malfunctioning during warranty periodUnable to reach support via email or phone
I wish to invoke a warranty claim and repair
Problem date: since purchase date 11-15-
Model: Captiva
Order number: XXX-XXXXX
Payment amount:
Payment method: credit card
Initial contacted Yowza twice in to report problemSupport kept recommending fixes for me to implement, but had no effect
Eventually was unable to reach via email or phone
Last communication with a Yowza service representative (John S.) was Nov
Contacting Yowza since January via voicemails and emails regarding service for my elliptical,as well as necessary parts for repairNo response at all
I have left emails starting back in January, as well as voicemailsI have never received a response through email or voicemailI am very frustrated because I paid a lot of money for this machine and just finished paying it off and have not been able to use it, because the springs on both pedals have been broken for some time I purchased the elliptical on March 16, and already had to have the machine serviced in September due to broken spring on the pedals
Then again in January 2017, I started having problems with my elliptical againThis is when I began contacting the Yowza company, leaving voicemails and emailsIt is now September and I still have not received any type of response from the company
I have tried several attempts to contact YowzaThe phone number does not go throughNo response through email and messengerUnable to get service
The Yowza Miami was purchased in November The service warranty is supposed to be honored for several yearsAfter several attempts, there is no contact with anyone from the company Unsure if they are still in business
Ordered a treadmill on 1/13/Order included a free Fitbit Flex which has never been received
Ordered a Sebring treadmill on 1/13/- order was to include a free Fitbit Flex (Order #XXXXXXXXX) Treadmill was delivered without Fitbit After waiting several months and being told again and again they should be receiving more FitBits any day now, I accepted Yowza's offer of a credit of $in lieu of the Fitbit from John S My last correspondences were with John B(***@***.com.) On May 25, he emailed me to confirm my mailing address for the refund check On June 5, I emailed him to let him know I had not received it yet He emailed me back the same day saying he would check with their finance office in California I have emailed since asking when I would receive my refund but have not had any response
tried to contact Yowza, need our miami elliptical machine looked at, (spring cracked in foot pedal), learned on computer Yowza out of business
We purchases this machine 7/28/ We had to contact Yowza, previously to have them contact someone in wisconsin to have foot pedals fixedwhile labor warranty is done, the parts warranty is til 7/26/2021.Frame/Motor warranty lifetime.Michael Owas our contact person.transaction date,7/refxxxx, acct#xxxxamt was $2,customer# on invoice MIAXXXXXXXX, bill to (per invoice) XXXXXXXXfreight bill number, XXX XXX XXX this was charged on a Bank of American cc We NOW NEED A NEW SPRING, AND HUFF & PUFF FROM WISCONSIN WHO HAS FIXED THIS EVERYTIME CAN'T FIND THE PART tHE SPRING HAS A CRACK IN IT IN THE FOOT PEDAL, AND WE NEED A NEW ONE HUFF & PUFF WAS AT OUR HOUSE 2/13/TO FIND OUT THE PROBLEM OF THE NOISE WE HEARD ON THE MACHINE DESCRIPTION OF NUMBERS FOR PURCHASE IS, YOWZA FITNESS XXX-XXX-XXXX FL AND NUMBER UNDER THAT IS
I have a Sanibell ielliptical machineA gear broke behind the computer screenA part was shipped but never received
I received an email from *** Bwith shipping info on repair partsThe order number is XXXXXXXXX, dated August 25, The shipment was never receivedAfterwards I have tried repeatedly to call Yowza at XXX-XXX-XXXX but no one has answeredI also sent a follow up email which has not been answered
Broken part on the elliptical purchased from Yowza less than a year ago, and they have not responded to requests for direction in getting it repaired
I have tried repeatedly for nearly two weeks (first contact was Dec1) to contact Yowza - through email, by phone and through Facebook - but I have yet to reach anyone or receive a response from anyoneA spring in the right footpad of the elliptical (Navarre Plus) I purchased (Order# XXXXXXXXX) from Yowza's website (using PayPal, paying $1,775.69) less than a year ago (Dec13, 2016) has brokenI supplied them with a picture of the broken part in my communications through Facebook; it shows the spring has completely broken into two partsThe issue is clearly under the company's five-year warranty for the product, and I'd like them to honor that by fixing the machine
Elliptical is under warranty and a gear broke on the machine I get no answers and got the run around for a month
Problem Date- August 18,
Purchase Date- March 18,
Model- Islamorada SuperCore elliptical
Order # XXXXX
Sales Rep- John B
Payment Method- Credit Card
Payment AMount- $2,
The left handle broke, keeps hitting machine Was told by John Bit was a gear that needs to be replaced and he was shipping, Still nothing and no one answers phone anymore
No parts, waiting almost two months with no way to contact customer as they don't answer phones?
Miami Yowza elliptical continuously foot pedal breaks has been replaced or timesSprings have now been broken for almost two months and no way to contact customer service as they don't answer their phonesElliptical under warranty but this company is a joke!! Currently have a $paperweight that I cannot use!!
Something seriously wrong with this product and these people
Repeated requests to fix the Jupiter Pilot elliptical have resulted in tech visits accomplishing nothing & numerous promises from Yowza unfilfilled
The first six months of ownership of my Jupiter Pilot elliptical were trouble free and enjoyableThen the nightmare beganIt started making a loud noise, and after contacting Yowza, they had an unqualified technician attempt to repair itHe ended up creating other problemsHe returned another time, yet could not fix the problem
After contacting Ashley H., COO, there were promises that the machine could be fixed, and that they would TRYThey have done nothing to fix the problemThey don't return phone calls or emails
This process began in December, and now, the beginning of March, no results from YowzaI am left with a rather expensive piece of scrap metal
Worst company for customer service everThey don't answer calls or emails regarding repairs that are on warrantyI would never recommend this company or their exercise equipment to my worst enemyI am going to contact the Florida State's Attorney generals office of consumer affairs and see if they can help
I Want My Free Replacement Parts Under Warranty
I emailed the company, no response in three business days I called the toll free number on three consecutive business days, all three the number is unavailable or disconnected My exercise equipment is broken and unusable due to two broken compression springs My warranty states five year free replacement of parts, I need two compression pedal springs for the Sanibel I Please send them ASAP to my address along with an email telling me the reason why you have such poor customer service Thank you
Poorly built but expensive productUnresponsive customer serviceNot honoring what they stated for warrantyFraudulent advertising on the website
Following are the list of complaints:
Poorly built but expensive product
On 11/28/I made unfortunate decision of purchasing the treadmill for $Right from beginning it started to have problems, over course of nearly year I had major problems with this treadmillEach problem takes on average a month (if I am lucky) but generally its takes 2+month to resolve, they send the part and I have to call multiple times to set up repair appointmentThey say they will coordinate the repair appointment which never happens, even if I call multiple times they are 1.)never present 2.) never respond to voicemails or emailsThe only way to talk to human is to talk to sales
Unresponsive customer service:
They have very poor & unresponsive customer serviceThe support phone list is unmanned and vm/emails dont get any responsesTh
Yowza elliptical machine is poor qualityMotor failed after months of useNow, I can't get Yowza to properly repair the machineAwful service
2/19/
Sent email notifying Yowza of warranty claim and proof of purchaseThe resistance on the elliptical has failedMachine has no resistance
2/20/
Get automated email regarding case creation followed by 2nd email sales receipt for motorNote: no person actually contacts meThough it appears a new motor has been ordered, I have no clue what is going on
2/21/
I send an email notifying Yowza nobody has contacted me yetRequesting information
2/22/
After not receiving an email response, call Yowza's service number and speak to *** S*** advised he ordered a new motor since that is usually the problem and would need to schedule a technician to repair the machine once the motor arrivesI asked him how long I should expect this to takeHe said about week
3/2/
After a week came and went with no activ
I cannot get Yowza Fitness to respond to calls or emails concerning my broken elliptical trainerthe warranty doesn't expire until next month
They will not respond to anything concerning my $Yowza Miami elliptical trainerThis will be the 4th control screen it has needed in less than yearsIt has also had springs for the foot pedals break several timesI have a three year premier service plan on it that will expire next month on the 11thThey seem to be avoiding me on honoring my warranty and further
I am trying to get a part (#312) for my pompano ellipticalnobody picks up the phone or responds to my email on the website
it was purchased years ago
The Sebring was faulty when it arrivedIn our opinion the IWM program is faulty & the machine is heavy to foldYowza has not responded since May
12/6/we purchased a Sebring treadmill from Yowza
We bought a Sebring for primary reasons
The highly touted, by Yowza, IWM program (Intelligent Weight Management) which primarily "creates personalized workout sessions -duration, intensity and calories burned" and "system learns your preferences and tailors workout accordingly"
It does neither accuratelyIf during your workout you walk, as we do, above mph the program changes and all of the results are meaningless
Yowza did not know this and, upon receiving a video and an illustrative table from us, sent us a replacement consoleIt performed identically to the first oneAfter much "research" they determined that at mph the program switches from walking mode to running The results are dramatically different
Email from Yowza 5/18/16: "After researchin
No response from company and phone # not functioning
Purchased Captiva elliptical on 11/24/for $Made purchase based on "Best in class warranty"Lifetime on frame, yrs on all other parts and yrs on laborLess than yr later and need service and cannot get through on phone # and no response to my emailsWarranty is worthless at this pointWhat a scam!
Substandard workmanship issue(s) with Elliptical machine; model 'Captiva' Complaint filed within first year of warranty period not honored by company
Customer: *** ***; Oder Date 10/25/2010; Original complaint number lost - customer support rep 'James D.' (i believe) Serial# of machine *** After original complaint / incident, had severe back injury and didn't get to attempt repair with parts sent until 2/Realized rather quickly the area of the problem had nothing to do with the parts sentOriginal complaint should never have been closed (if that is what happened) Explained all of this to live chat rep Jason B- who opened case #*** As this case progressed, I was asked by customer service rep 'John S***' to send a video of the noise - which took hours and a great deal of effort by me - and upon successfully completing this task, got a completely unacceptable and rude email back from John which stated 'ohh, you are outside the warranty period, you might wa
Treadmill had electric shockTechnician came several times, never fixedLemon treadmill.Should have been replaced
Order date: 1/16/Order#: XXXXX
Payment: $(including assembly)
1st contact about problem was early 3/No responseContacted againFinally, a responseYowza had contacted a fitness company that did not service our stateFirst technician showed up on 3/21/Problem not fixedWe thought the electric shock might have to do with the heart rate monitor but technician did not look thereHad to wait until 4/7/for same technician to come backProblem not fixedTechnician still had no idea what was wrongWe contacted Yowza with an update on 4/12/No responseWe contacted Yowza again on 4/25/via "live chat"They decided to send out a new motorThey shipped the wrong motorIn the meantime, technician who had come to install motor (the wrong motor) disconnected heart rate monitor)No shockWe finally received the correct motor and the same
Product (Captiva) malfunctioning during warranty periodUnable to reach support via email or phone
I wish to invoke a warranty claim and repair
Problem date: since purchase date 11-15-
Model: Captiva
Order number: XXX-XXXXX
Payment amount:
Payment method: credit card
Initial contacted Yowza twice in to report problemSupport kept recommending fixes for me to implement, but had no effect
Eventually was unable to reach via email or phone
Last communication with a Yowza service representative (John S.) was Nov
Contacting Yowza since January via voicemails and emails regarding service for my elliptical,as well as necessary parts for repairNo response at all
I have left emails starting back in January, as well as voicemailsI have never received a response through email or voicemailI am very frustrated because I paid a lot of money for this machine and just finished paying it off and have not been able to use it, because the springs on both pedals have been broken for some time I purchased the elliptical on March 16, and already had to have the machine serviced in September due to broken spring on the pedals
Then again in January 2017, I started having problems with my elliptical againThis is when I began contacting the Yowza company, leaving voicemails and emailsIt is now September and I still have not received any type of response from the company
I have tried several attempts to contact YowzaThe phone number does not go throughNo response through email and messengerUnable to get service
The Yowza Miami was purchased in November The service warranty is supposed to be honored for several yearsAfter several attempts, there is no contact with anyone from the company Unsure if they are still in business
Ordered a treadmill on 1/13/Order included a free Fitbit Flex which has never been received
Ordered a Sebring treadmill on 1/13/- order was to include a free Fitbit Flex (Order #XXXXXXXXX) Treadmill was delivered without Fitbit After waiting several months and being told again and again they should be receiving more FitBits any day now, I accepted Yowza's offer of a credit of $in lieu of the Fitbit from John S My last correspondences were with John B(***@***.com.) On May 25, he emailed me to confirm my mailing address for the refund check On June 5, I emailed him to let him know I had not received it yet He emailed me back the same day saying he would check with their finance office in California I have emailed since asking when I would receive my refund but have not had any response
tried to contact Yowza, need our miami elliptical machine looked at, (spring cracked in foot pedal), learned on computer Yowza out of business
We purchases this machine 7/28/ We had to contact Yowza, previously to have them contact someone in wisconsin to have foot pedals fixedwhile labor warranty is done, the parts warranty is til 7/26/2021.Frame/Motor warranty lifetime.Michael Owas our contact person.transaction date,7/refxxxx, acct#xxxxamt was $2,customer# on invoice MIAXXXXXXXX, bill to (per invoice) XXXXXXXXfreight bill number, XXX XXX XXX this was charged on a Bank of American cc We NOW NEED A NEW SPRING, AND HUFF & PUFF FROM WISCONSIN WHO HAS FIXED THIS EVERYTIME CAN'T FIND THE PART tHE SPRING HAS A CRACK IN IT IN THE FOOT PEDAL, AND WE NEED A NEW ONE HUFF & PUFF WAS AT OUR HOUSE 2/13/TO FIND OUT THE PROBLEM OF THE NOISE WE HEARD ON THE MACHINE DESCRIPTION OF NUMBERS FOR PURCHASE IS, YOWZA FITNESS XXX-XXX-XXXX FL AND NUMBER UNDER THAT IS
I have a Sanibell ielliptical machineA gear broke behind the computer screenA part was shipped but never received
I received an email from *** Bwith shipping info on repair partsThe order number is XXXXXXXXX, dated August 25, The shipment was never receivedAfterwards I have tried repeatedly to call Yowza at XXX-XXX-XXXX but no one has answeredI also sent a follow up email which has not been answered
Broken part on the elliptical purchased from Yowza less than a year ago, and they have not responded to requests for direction in getting it repaired
I have tried repeatedly for nearly two weeks (first contact was Dec1) to contact Yowza - through email, by phone and through Facebook - but I have yet to reach anyone or receive a response from anyoneA spring in the right footpad of the elliptical (Navarre Plus) I purchased (Order# XXXXXXXXX) from Yowza's website (using PayPal, paying $1,775.69) less than a year ago (Dec13, 2016) has brokenI supplied them with a picture of the broken part in my communications through Facebook; it shows the spring has completely broken into two partsThe issue is clearly under the company's five-year warranty for the product, and I'd like them to honor that by fixing the machine
Elliptical is under warranty and a gear broke on the machine I get no answers and got the run around for a month
Problem Date- August 18,
Purchase Date- March 18,
Model- Islamorada SuperCore elliptical
Order # XXXXX
Sales Rep- John B
Payment Method- Credit Card
Payment AMount- $2,
The left handle broke, keeps hitting machine Was told by John Bit was a gear that needs to be replaced and he was shipping, Still nothing and no one answers phone anymore
No parts, waiting almost two months with no way to contact customer as they don't answer phones?
Miami Yowza elliptical continuously foot pedal breaks has been replaced or timesSprings have now been broken for almost two months and no way to contact customer service as they don't answer their phonesElliptical under warranty but this company is a joke!! Currently have a $paperweight that I cannot use!!
Something seriously wrong with this product and these people
Repeated requests to fix the Jupiter Pilot elliptical have resulted in tech visits accomplishing nothing & numerous promises from Yowza unfilfilled
The first six months of ownership of my Jupiter Pilot elliptical were trouble free and enjoyableThen the nightmare beganIt started making a loud noise, and after contacting Yowza, they had an unqualified technician attempt to repair itHe ended up creating other problemsHe returned another time, yet could not fix the problem
After contacting Ashley H., COO, there were promises that the machine could be fixed, and that they would TRYThey have done nothing to fix the problemThey don't return phone calls or emails
This process began in December, and now, the beginning of March, no results from YowzaI am left with a rather expensive piece of scrap metal