Do not get any product from this company There customer service is horrible No one answers the phone except the sales team I have had issues with springs in their eliptical since I got the machine Now my machine has been unusable for months and I cannot get anyone to respond to phone calls or emails Horrible companyDO NOT BUY FROM THEM EVER
Wrong machine delivered; horrible customer service
I ordered a machine and it was shipped on 6/ On 6/it was finally delivered after it sat in town for a week with no one contacting me On 6/I received a call that I was sent the wrong machine They said they would reship IMMEDIATELYOn 6/I sent them an e-mail to just cancel the order I was done with them The shipped the machine anyways however I did not know that as NO COMMUNICATION WHATSOEVER from the They also sent me notice they would refund the original shipping since the machine sat for a week, then I was forced by the shipper to leave work hours early and they didn't show up until the time I would have left work in the first place I contacted them today and was told the new machine again has been sitting in town for a week I am done with dealing with this horrible service (Jason is who I spoke with and he really needs to learn that putting a customer that is angry on hold for minutes then telling them t
I bought a treadmill months ago and after months it started having problemsI called customer support and he sent me parts to try and fix it
John the customer support guy said he would send me a technician to look at it He then sent me an email saying technician scheduled I waited no phone call I called, he said he was having trouble getting someone to come to my houseNow he is saying that I need to take a short video of what is happeningThere is no way to do that it hesitates and the speed is off, but it does it randomlyI feel like I'm being ripped off I'm still paying for this and it doesn't work rightIt says it comes with a two year warrantyIf they can't get a technician out her then I deserve a new one
YOWZA Captiva broken with no customer service
I have a YOWZA Captiva The quality has been less than desired I originally had an issue with the foot pedal moving The hand bars then broke I was able to remove them and I threw them away I continued to use the machine without the hand bars NOW, my teenage son was almost injured when the foot pedal broke away from its support A bolt broke in half causing the pedal to fall to the floor I am referring to the larger front support that holds the foot pedal (not the smaller hand bar support)
Equipment that cost so much ($3500.00) should not give so many problems My son or another family member could have been seriously injured This is a safety issue A reporting of this equipment to the consumer product safety commission should occur A serious injury or death could occur I have made numerous contacts to Yowza with no return message or call However, advertise a lifetime warranty on the frame All my issues
Computer's motor control board failed after yrs (should be under warranty) and cannot reach Yowza or find distributors to replace it myself
Purchased Yowza Daytona Treadmill(ser #***) in June ' Its motor control board failed in Sep ' For 2+ months, I have been unable to contact the company to fulfill warrantee agreement or to find the motor control board part so I can replace it myself
I did not get support for Yowza machineThe company seems offers illusive warrantee and not responding my complaint and made promises
I purchased the Yowza Jupiter Plus elliptical machine on November 30, through Yowza official websiteThe machined arrived after a month or so of waitingOn the second day, on the second day of operation, the machine started make noise like a click sound every on every stride from back wheelThe fan started to stop and work again by itself, so I thought that this is an automatic featureThen the fan stopped working totallyThe third time I tried to use the machine, I smell burning electrical wires from the back where the wheel is locatedI called in the support line but no one answered the phoneI left a message and no one returned my callI tried to call again and againFinally, on January 27, 2016, someone by the name John Sanswered the phoneI gave him first the serial number of my new machine but he said that he cannot find a
I purchased a treadmill in 1/It never workedThe problem has continued for so long I just want my money back
I filed a dispute with paypal but the cost of shipping which I would have to pay cost more then the productI was supposed to receive a fitbit with the product as well which I never received
This is the worst experience I have ever had with any company
I purchased a Yowza Delray treadmill on 1/9/When I received an put the treadmill together on January 21st the treadmill would not turn onI contacted the company both by their contact us form and by messaging them on Facebook with my issueThey responded first by Facebook saying it could be a bent wire, no wires were bentI received an email response from Jason B on 1/23/with no help just the phone number to callI called and left a message on 1/23, I also responded to Jason on 1/27/letting him know my call had not been returned; he never responded againOn 1/30/I completed the contact
Can't get through on phone chat or email
Ordered a part to fix my machine in AugustI have not been able to get in touch with them since thenAre they out of business? Tried calling different hoursTried emailing and chattingNothing works
issues with yowza fitness captiva elliptical
no response from company phone, email, chat, or facebook posts
machine is still under parts warranty
my machine is still covered under warranty for another 1/years and I cannot get anyone to respond from the company at all
order# XXXXX ordered may with year warranty
Purchased Jupiter Pilot 1/16/Order #xxxxxCost $+ $for professional assemblyDelivered 1/and assembled by Yowza rep (American Direct Logistics) on 1/Problems developed on the next dayThe first being a clicking noise in the right action arm Called Service (John Son 1/He asked me to take apart the arm and reassemble which I didCalled Service (John S.on 1/to tell him there was no improvementHe then asked me to take the entire arm assembly apart and spray the connections with WD-and to take picturesI did as requested and sent emails with pictures on 1/stating again problem not resolvedAlso stated an additional problem (grinding noise in the flywheel area)No response receivedCalled Service (John S.) on 2/Left msg for status of repairReceived email from John Slater that day acknowledging receipt of phone call and email with picturesHe did not provide repair status
Called Service (John S.) on 2/Left msg requesting status of
Do not get any product from this company There customer service is horrible No one answers the phone except the sales team I have had issues with springs in their eliptical since I got the machine Now my machine has been unusable for months and I cannot get anyone to respond to phone calls or emails Horrible companyDO NOT BUY FROM THEM EVER
Wrong machine delivered; horrible customer service
I ordered a machine and it was shipped on 6/ On 6/it was finally delivered after it sat in town for a week with no one contacting me On 6/I received a call that I was sent the wrong machine They said they would reship IMMEDIATELYOn 6/I sent them an e-mail to just cancel the order I was done with them The shipped the machine anyways however I did not know that as NO COMMUNICATION WHATSOEVER from the They also sent me notice they would refund the original shipping since the machine sat for a week, then I was forced by the shipper to leave work hours early and they didn't show up until the time I would have left work in the first place I contacted them today and was told the new machine again has been sitting in town for a week I am done with dealing with this horrible service (Jason is who I spoke with and he really needs to learn that putting a customer that is angry on hold for minutes then telling them t
I bought a treadmill months ago and after months it started having problemsI called customer support and he sent me parts to try and fix it
John the customer support guy said he would send me a technician to look at it He then sent me an email saying technician scheduled I waited no phone call I called, he said he was having trouble getting someone to come to my houseNow he is saying that I need to take a short video of what is happeningThere is no way to do that it hesitates and the speed is off, but it does it randomlyI feel like I'm being ripped off I'm still paying for this and it doesn't work rightIt says it comes with a two year warrantyIf they can't get a technician out her then I deserve a new one
YOWZA Captiva broken with no customer service
I have a YOWZA Captiva The quality has been less than desired I originally had an issue with the foot pedal moving The hand bars then broke I was able to remove them and I threw them away I continued to use the machine without the hand bars NOW, my teenage son was almost injured when the foot pedal broke away from its support A bolt broke in half causing the pedal to fall to the floor I am referring to the larger front support that holds the foot pedal (not the smaller hand bar support)
Equipment that cost so much ($3500.00) should not give so many problems My son or another family member could have been seriously injured This is a safety issue A reporting of this equipment to the consumer product safety commission should occur A serious injury or death could occur I have made numerous contacts to Yowza with no return message or call However, advertise a lifetime warranty on the frame All my issues
Computer's motor control board failed after yrs (should be under warranty) and cannot reach Yowza or find distributors to replace it myself
Purchased Yowza Daytona Treadmill(ser #***) in June ' Its motor control board failed in Sep ' For 2+ months, I have been unable to contact the company to fulfill warrantee agreement or to find the motor control board part so I can replace it myself
I did not get support for Yowza machineThe company seems offers illusive warrantee and not responding my complaint and made promises
I purchased the Yowza Jupiter Plus elliptical machine on November 30, through Yowza official websiteThe machined arrived after a month or so of waitingOn the second day, on the second day of operation, the machine started make noise like a click sound every on every stride from back wheelThe fan started to stop and work again by itself, so I thought that this is an automatic featureThen the fan stopped working totallyThe third time I tried to use the machine, I smell burning electrical wires from the back where the wheel is locatedI called in the support line but no one answered the phoneI left a message and no one returned my callI tried to call again and againFinally, on January 27, 2016, someone by the name John Sanswered the phoneI gave him first the serial number of my new machine but he said that he cannot find a
I purchased a treadmill in 1/It never workedThe problem has continued for so long I just want my money back
I filed a dispute with paypal but the cost of shipping which I would have to pay cost more then the productI was supposed to receive a fitbit with the product as well which I never received
This is the worst experience I have ever had with any company
I purchased a Yowza Delray treadmill on 1/9/When I received an put the treadmill together on January 21st the treadmill would not turn onI contacted the company both by their contact us form and by messaging them on Facebook with my issueThey responded first by Facebook saying it could be a bent wire, no wires were bentI received an email response from Jason B on 1/23/with no help just the phone number to callI called and left a message on 1/23, I also responded to Jason on 1/27/letting him know my call had not been returned; he never responded againOn 1/30/I completed the contact
Can't get through on phone chat or email
Ordered a part to fix my machine in AugustI have not been able to get in touch with them since thenAre they out of business? Tried calling different hoursTried emailing and chattingNothing works
issues with yowza fitness captiva elliptical
no response from company phone, email, chat, or facebook posts
machine is still under parts warranty
my machine is still covered under warranty for another 1/years and I cannot get anyone to respond from the company at all
order# XXXXX ordered may with year warranty
Purchased Jupiter Pilot 1/16/Order #xxxxxCost $+ $for professional assemblyDelivered 1/and assembled by Yowza rep (American Direct Logistics) on 1/Problems developed on the next dayThe first being a clicking noise in the right action arm Called Service (John Son 1/He asked me to take apart the arm and reassemble which I didCalled Service (John S.on 1/to tell him there was no improvementHe then asked me to take the entire arm assembly apart and spray the connections with WD-and to take picturesI did as requested and sent emails with pictures on 1/stating again problem not resolvedAlso stated an additional problem (grinding noise in the flywheel area)No response receivedCalled Service (John S.) on 2/Left msg for status of repairReceived email from John Slater that day acknowledging receipt of phone call and email with picturesHe did not provide repair status
Called Service (John S.) on 2/Left msg requesting status of