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Yugster.com Reviews (73)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Hi there, This is a common misconception about rayon and bamboo labelingThese sheets are bamboo rayon/polyester blendRayon is a natural fiber made from celluloseIn this case that cellulose comes from bambooThis is the case with all bamboo sheets and pillowcasesThat being said, we are always willing to accept items back for a refundIn this case, sheets have to be unopened and you said yours are, so we will accept a returnPlease just call our customer service line at 385-313-8948, use the Chat feature on our web site, or email our customer service department at [email protected] you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because this scam operation lied to you saying they refunded my money That is a boldface terrorizing lie They have done nothing Even the credit card company says they have sent them no refund Tell me to put their stupid ignorant terrorizing money where their mouth is and "overnight" me a cashier's check for the money IF they even refund the credit card company, I will let the credit card company to take the refund off I am an honest Christian They must terrorists or lying, scamming Mormons Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I have already submitted PayPal disputes in which neither were responded to; nor did Yugster issue the proper Crestor PayPal after dispute was not responded to by Yugster — the funds were paid with my Visa card, through PayPal and funds should be issued back to the credit card used— NOT ISSUED THROUGH PAYPAL— I have been told on separate occasions; last time was today January 8th, credit was issued, days ago — that was originally emailed and told to me was issued on the 23rd!i want the shipping labels to return every item that was shipped, credit IN FULL AND REFUND FOR ITEMS NEVER SHIPPED! [redacted]

We are sorry there was an issue with this orderIt appears that it was lost in transitWe refunded the order about two weeks ago after discovering the problemThank you for shopping on yugster.com

If you have read this far, you can see for yourself the type of person we are dealing with hereHe has been fully refunded as I saidHe has also sent us emails that are obscenity and violence-filledThis is not an issue we will respond to furtherThe guy bought a 12-pack of light bulbs, had issues, and was fully refunded in short order

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meAs we speak my only hold is just this email saying that I get a refundBut if I do not get a refund in the next two days, hope you spare this respond coz I will complain again and give them bad reviews in anyway I canI don't trust them anymore...will only keep quiet till the refund is back in my account Sincerely, [redacted] ***

[redacted] , Thank you for writing in and letting us know of the negative experience you had with your order from YugsterI would like to first apologizeWe do not like when defective items are shipped and received by our customers and we are sorry that you did not receive a proper item the first time As for the returnYou are correct that days to get a return label is much too longWe will be looking into this order to determine why it took as long as it did, and we will get on fixing that hole in our service just as soon as we can As for your item, I see that a return label was provided to you on the 21st Please return the item and include a note in the return box indicating whether you would like a refund or a replacement, once we receive the return we will make it Thank You Yugster Support

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] ,I sent a picture of the box the chair came in and I also sent pictures of the receipt I got from FedEx showing I had to pay to get the package shipped back

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] I sent picture of the item as I received it and I also sent a picture of the receipt showing that I had to pay $to have the shipment repackageIt's fine that your company is not willing to reimburse me for a mistake that was on your company faultBut lucky for me I live in America and I know that I have the evidence need to be reimbursedI will be heading to the court this week and I will see who every your attorney is in court

Yes sir, we understand you are frustrated and we are very sorry you spent that money to return the chairWe pre-paid for you to return itWe have not previously had anyone asked to buy a new boxIf you had to spend $100, would we be asked to refund you $100?You see, we have no control over what our customers spendDo you think we should pay for a $box to have something sent back to us every time we send a return label out? How can we know what we will be asked to refundI would have suggested our customer service rep pay for your expense if given a chance, but it is too late for that I suspectWe have a policy because there is a lot of abuse out there

Our response:Ms * had a poor experience with our customer service and we take that fact very seriouslySince that time we have made a number of changes to improve our customer service for all our customersWe have added additional agents to make certain our first response time for support requests is improvedIt was terrible when Ms* wrote in and it is now below hoursWe are working to make it shorterMs* also was the victim of poor communication within our customer service departmentOur agent should have seen the communication and realized she had been attempting to return the productThat she was told it was past the window to return the broken product is a travestyWe have instituted training sessions based on this complaint and others dealing with making certain all information is reviewed before responding to our customersMS* did receive a full refund for her purchase but it did take us far too long to make that happenWe apologize and hope that she will give us another chance to earn her businessWe have put a $gift certificate in her account in case she will try us againThank you, yugster.com

Complaint: [redacted] I am rejecting this response because:I still haven’t received the product or a refundI would like a refund Sincerely, [redacted] ***

Our response:Our system for refunding customers for a broken or damaged product was not good enoughWe realized that the customer should not have to wait for us to resolve what are essentially internal issuesThey should receive a refund as soon as they return the damaged productWe have streamlined our process on issues like this so that the customer does not have to wait for usThank you, yugster.com

We apologize for the lack of responseAs far as I can tell, yours was part of a group of help tickets that were held in one of our agents offline areas, and she has had serious health issuesBut we do not wish to give excuses, your order has been refunded

Dear Valued Customer,I am very sorry for the way this issue was handledFirst, our rep should have seen that this was not delivered to the correct address and refunded your purchase on the spotSecond, you should not have had to contact us more than once to get a fully satisfactory resolution to
your issueI have refunded your purchase and also added a $gift card to your account, as a small token of our appreciation for your visit and an apology for the lousy treatment you receivedWe really do care and I have instructed our Customer Service team to be more careful and diligent and to make certain that no one has such a hard time with any purchase, let alone a $purchaseThank you for letting us know and please accept my sincere apology.Bill H***Owner, Yugster.com

You can judge for yourself - read the complaintWe refunded the order and do not wish to have any further contact with this individual

Dear Yugster Customer,This purchase was refunded on February 26, The payment was returned to a Discover credit cardThe order was placed by first name ***Thank you

***,Thank you for your feedback, I am sorry it has taken us this long to get you taken care of.Thank you for the pictures of the itemwe sell many different types of sheets, and it looks like you did not get the correct onesAs a result I have issued you a refund in fullplease fill free to
keep the sheets you received or dispose of them as you wishThere is no need to return.Thank YouYugster Support

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Address: 3939 Wasatch Blvd Suite 3, Salt Lake City, Utah, United States, 84124-2218

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